What our families say

We score 9.8/10

23 Reviews

Requires improvement

09 October 2018

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"My father was admitted into Barchester Cheshire Grange Care Home for dementia care and associated complications in early November 2018. The nursing and care staff have been excellent in settling dad into the home; the standard of care he receives is excellent and dad is treated with respect and dignity. However, there is also lots of fun that dad enjoys and the care home provide activities and trips that stimulate residents and create a "home from home" atmosphere. All the staff, nursing, carers and support staff fully understand the needs of dad and his dementia, they take the time to explain, reassure and recognise when to give dad his own space and when to give him a hug. Although dad has only been with them for two months, he is content, his well-being is fully catered for, the meals are excellent and he is comfortably readjusting to his new environment. As a family, we are always welcomed and encouraged to spend as much time as we wish with dad."

Nigel G
carehome.co.uk rating: 4.75 out of 5

"My mother had a short stay in the home for end of life care. As a family we cannot fault the care she was given in her last days. All the staff were wonderful both to mum and the wider family. They ensured mum was comfortable, safe and pain-free. Nothing was too much trouble and we felt they had all been our friends for a long time. The two staff nurses deserve a very special thank you."

Brian H
carehome.co.uk rating: 5 out of 5

"The moment I walked into Cheshire Grange, I knew this was the care home for my dad. It had everything. Sympathetic supportive staff, excellent dedicated carers and a calm and peaceful warmth radiating from the place. It was the right choice."

Mark H
carehome.co.uk rating: 4.5 out of 5

"The 'hands on' care staff are fantastic. Very caring and know the needs of the resident very well. The home is welcoming and the cafe is a great asset. It would be nice if the minibus could be used more for trips out, especially for the upstairs residents."

carehome.co.uk rating: 4.09 out of 5

"Our aunt was admitted to Cheshire Grange in March when her care needs increased beyond residential care. Sadly she died within 9 weeks of her admission but the care she received was exemplary. The home and staff treated her and ourselves with compassion and dignity, particularly at end of her life. I would recommend Cheshire Grange as a resident and family focussed care home."

Lesley C
carehome.co.uk rating: 4.83 out of 5

"Staff friendly, give 100% to residents. Always go the extra mile. Residents smart, look well cared for, food is excellent and a good choice. Residents encouraged to participate in activities, however sometimes report they are bored. Bedroom smelling strongly of urine at times despite air fresheners and carpet cleaned."

carehome.co.uk rating: 4.75 out of 5

"Cheshire Grange is a fabulous care home. Communal areas are spotless and residents rooms are light and airy. The staff are all so very kind and caring. I love the fact that there are no set visiting hours - it makes the place feel like a real home from home."

carehome.co.uk rating: 4.83 out of 5

"An excellent care facility with exceptional attention to detail in relation to residents care needs. Wonderful facilities available on site and regular activities arranged to provide stimulation to residents of all abilities. All staff are dedicated, caring and professional; ensuring a friendly atmosphere is maintained, without compromising on care standards. A truly outstanding care facility, where my family members have been cared for superbly."

Toby B
carehome.co.uk rating: 5 out of 5

"The first time I stayed for 2 months when I broke both arms and I liked the place and everybody was friendly and very helpful. So when I needed help again, my family booked me in again for 2 weeks only. And again, it was very nice, and I could have my dog visit and she just loved the land around the home, and everybody loved her. And if we need, we will both come back again."

Kirsten S
carehome.co.uk rating: 4.17 out of 5

"My mother was very happy with her stay at Cheshire Grange. This is the second time she has stayed there and both occasions were very good and my mother was happy. Staff were great from the initial phone call during her stay and on her checking out."

carehome.co.uk rating: 4.75 out of 5

"I spent five weeks in May 2017 on respite nursing care. I had cardiac surgery and following this, I had swallowing problems relating to previous surgery. I had been in hospital for ten weeks and needed twenty-four-hour care to help me. All the nursing team, carers and everyone else in catering, cleaning, laundry, entertainment were excellent. My tube-feeding required registered nurses and the level of care was excellent. The standard of the home, decor, bathrooms, dining room, was lovely. Visitors are welcomed and could have meals with you. Food was reported as excellent by my wife (I was tube fed). More like a hotel with nurses!"

Alan F
carehome.co.uk rating: 5 out of 5

"We as a family were so impressed with the care and attention my mother-in-law received during her three weeks respite stay. The staff were all so pleasant, caring and cheerful and couldn't do enough for her and us! She was reluctant to leave but we know now that we have no worried should she have to go back in again for the short or long term."

carehome.co.uk rating: 4.91 out of 5

"From the management team to all the staff, everyone is approachable, helpful, understanding and caring not only to the resident but to friends and family. I don't know how I would have managed without the help and support of Cheshire Grange. I understand how difficult it is to look after so many individuals with so many differing needs, but, Cheshire Grange you do an outstanding job of looking after all your residents. Thank You."

Paul W
carehome.co.uk rating: 4.75 out of 5

"We moved my Mum to The Barchester Grange as I was not happy with the care she was getting in her other home. We chose this home for its care and attention it gives its residents. The atmosphere was lovely, not aggressive, all the carers had time to chat and interact with all the residents. This home cares with a capital C, I only wish I had found it sooner for Mum, but I am very glad I did find it. My Mum went from being fed and unclean in her old home to feeding herself and being treated with dignity in The Barchester Grange. We would definitely recommend it."

Melanie C
carehome.co.uk rating: 4.83 out of 5

"My mother arrived at Cheshire Grange in August 2016. The move to a care home was a big decision for us as a family and I reviewed a number of care homes in my area. I was immediately struck by the extremely pleasant environment that is provided at Cheshire Grange. It doesn't feel like a care home and provided a lovely, clean and homely atmosphere. My Mum had always insisted on high standards in her own home and therefore I knew this would be a good choice. My Mum is unfortunately in the advanced stages of Motor Neurone Disease (MND), a complex and distressing condition. Cheshire Grange are providing me and my Mum with as much support as they possibly can. They have worked with me to access additional extended support and provide me and my Mum with emotional support. The nurses and carers I have got to know are extremely patient and caring."

Sharon P
carehome.co.uk rating: 4.73 out of 5

"My mother was so well cared for. My mum enjoyed all the activities. The home is immaculate. From the management to the staff they supported us as a family to deal with my mum's illness. My mum was truly loved and cared for in her time there. The food was always fresh and very good choices. Lovely home baked cakes available for visitors."

Diane J
carehome.co.uk rating: 5 out of 5

"All staff are excellent. Can't do enough for you and residents. Lovely café area and outdoor area to go with family. Father has been in hospital for 10 months and has really come out of himself in here. He says the food is amazing!!! And it does look lovely."

Kelly B
carehome.co.uk rating: 5 out of 5

"My Mum is currently having a second period of respite care at Cheshire Grange. I have really been impressed with the level of care shown by all the staff and the general feeling of warmth and friendliness that the place has. I have felt that my Mum will be well looked after and safe. Everywhere looks clean and well kept. My Mum has enjoyed the food and her lovely room. She also likes the friendly caring Staff. Thank you."

Jane B
carehome.co.uk rating: 4.67 out of 5

"I am writing this review about Cheshire grange and there are not enough words to explain the extremely outstanding service that my mum together with myself and other family members received from each and every member of the staff. My mum moved there to end her life and unfortunately was only a resident for less than a week but within that time every member of staff always had time for us no matter what they were doing nothing was to much trouble, courteous, polite, helpful, understanding, empathise. If anyone is looking for a care home for there relative, then look no further."

Clare-Louise T
carehome.co.uk rating: 5 out of 5

"I needed a care home for a week-long respite period for my mother-in-law who was recovering from a serious operation. I researched a lot of care homes before selecting Cheshire Grange. I had left it very late to book and worried that I had left it too late. However the office staff assured me that they had a place and that there was plenty of time to organise the stay. My mother-in-law has a lot of food intolerances which makes cooking for her quite difficult but the chef at Cheshire Grange was exceptional in providing food which, even though not on the daily menu, he/she was happy to prepare separately. A member of staff even told me that he/she had enjoyed the challenge! My mother-in-law does not socialise easily but she told me that she had enjoyed the events put on by the home. My mother-in-law was very happy with her stay and said it was more like a hotel than a care home. All the staff who I met were lovely, kind and could not do enough to ensure that my mother-in-law was well cared for. I would absolutely recommend this care home."

Penny B
carehome.co.uk rating: 4.92 out of 5

"I am a family friend of two residents who I visit three times a week and I must state what a fantastic place it is. The staff are pleasant very friendly especially one lady what a lovely person she is, I have a very good judge at people and she is so real, no put ons at all. The food is great and a good choice and I wish when it comes around I could stay! We get pots of tea and even sometimes great cake. The staff need to be recommended to a high standard for what they do and lovely manner."

Ann W
carehome.co.uk rating: 4.92 out of 5

"My grandmother has lived at Cheshire Grange since October last year and she is so happy and well cared for. The staff are friendly and attentive, the food is excellent and the care is wonderful. We are all very happy."

Amy H
carehome.co.uk rating: 4.83 out of 5

"My father deserved the best as he came towards the end of his life and this home gave him the best care possible. His own room was comfortably furnished and afforded him his own independence which he so desired. Meals were of a high quality and the staff looked after him with such kindness and dedication to their job. He always enjoyed the lovely gardens to sit in also. It was always a treat for us to visit him too as we were always met with such warmth and hospitality. Towards the end, as his requirements were for extra nursing, we were overwhelmed by the kindness, care, and dignity shown to him by the nursing staff here. I thoroughly recommend this home to anyone who has fears of placing their nearest and dearest in a care home."

Tudor J
carehome.co.uk rating: 4.67 out of 5

"In an extremely difficult environment in which to provide continual assistance with daily living, I found the above able to offer a very comprehensive level of care. Without any signs of incompetence, I was able to engage on a personal level with staff across the care service spectrum relieving me from the overwhelming responsibilities and trails involved in both the routine and the unpredictabilities brought about by illness and old age making a bleak situation seem bearable."

carehome.co.uk rating: 4.58 out of 5

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