Our Environmental, Social, and Governance Committment 


Barchester Healthcare has been committed to activities now commonly captured under the “ESG” heading for many years.

During 2023, Barchester worked with an independent third party to review the status of our ESG activities, and more importantly to set key criteria for these activities to continue to develop over time.  The principal activities and metrics are set out below, but there are many other areas of interest and work on-going within the company.

ESG is now the subject of a Board sub-committee chaired by the CFO.  The ESG Committee meets quarterly and is attended by all Executive members of the Board, the Chief People Officer, the Director of Customer Experience & Marketing and the Commercial Director.  Relevant subject matter experts are invited to attend where relevant.  Progress on ESG matters are reported to the Board by the Chief Executive.

Bere Grove Care Home Exterior


Barchester has a broad range of measures in place relating to the environment, including:

  • A full time “Energy & Environment Manager”
  • Monitoring of energy consumption statistics by site
  • Water data loggers to monitor consumption patterns to detect constant use, issues or leaks
  • Environmental register to track environment agency requirements, invasive species reporting, monitoring licences and environmental legislation

In terms of the key metrics monitored by the ESG Committee and the Board, with regard to the Environment:

Site Specific Energy Performance Certificates (EPC’s)

Barchester aims to drive the energy efficiency of all site locations, so that no sites have a rating below a “C” standard.  As at the end of September, positive progress has again been made.

Proportion of sites with each EPC Rating

  A B C D E F G
2022 Results 3.42% 49.57% 31.62% 8.55% 2.14% 0.85% 3.85%
2023 Results 3.67% 56.33% 30.20% 3.27% 2.04% 0.82% 3.67%
Change 0.25% 6.75% -1.42% 5.28% -0.10% -0.4% -0.17%

Solar Power Capability

Barchester has committed to invest at least £2million per annum to deploy solar panels across its estate to generate carbon free electricity.  In addition, all of our new build care homes are built with solar panels.  The latest progress on these installations is set out below:

  No. Schemes Energy Savings (MWh) Carbon Savings (tCO2)
As at Sept 2022 25 759 3,923
As at Sept 2023 33 1,281 6,626
Improvement 8 523 2,703

LED Lighting

Barchester is committed to converting all of its light fittings (where suitable) to LED alternatives by December 2024.  Whilst the majority of the locations have some LED fittings already, as at 30 September, 52% of the sites in the estate were 100% on LED fittings.

Overall Energy Consumption

Overall energy consumption by Barchester, and the source of the energy used, is shown below.

Nine months to Sept (kWH) 2023 2022 2021
Gas 91,046,204 92,320,130 98,071,784
Electricity 32,295,521 31,936,057 32,437,366
Oil 54,206 116,278 162,366
LPG 978,729 1,079,020 1,044,093
Biomass 801,274 749,027 845,614
TOTAL 125,175,934 126,200,513 135,561,223
Per bed (kWh/bed) 8,100 8,341 8,882


At this time, the business has not purchased certified “green” energy, due to the substantial cost associated with securing the renewable energy certificate (REGO).  This will be reviewed at the time of the next utility tendering exercise.

Emissions Management

Barchester’s CO2 emissions, by energy source, are set out below.  These figures are only produced annually, so 2022 represents the most recent available data.  There was a 6.2% reduction (on a per bed basis) between 2021 and 2022.

2022 SCER

Energy/Fuels tCO2e tCO2e/bed
Gas (kWh) 23,624 1.56
Electricity (kWh) 8,192 0.54
Heating Oil (litres) 282 0.02
LPG (litres) 2,527 0.17
TOTAL 34,625 2.29

2021 SCER

Energy/Fuels tCO2e tCO2e/bed
Gas (kWh) 25,330 1.70
Electricity (kWh) 8,468 0.57
Heating Oil (litres) 529 0.04
LPG (litres) 2,086 0.14
TOTAL 36,413 2.44

Waste & Resource Management

In partnership with our waste management partners, in the previous 12 months, Barchester sent to landfill 2.7% of its waste (representing 294 tonnes).  At present, Barchester targets to send less than 3% of waste to landfill.  It is not presently possible to reduce this due to the clinical nature of some of the waste products produced from care homes.


Barchester takes its social responsibilities seriously, not least given its role in the centre of social care in society.  One of our key commitments is to pay above the National Minimum Wage (NMW), and currently we undertake to pay at least 40p / hour above the NMW.


Example of constituent elements

Culture & Workplace

Above National Minimum Wage Employer, People strategy, Internal Communications Team, Speak Up programme, Wellbeing, Leadership Development, Apprenticeships, employee Net Promoter Score


Barchester’s Charitable Foundation, Volunteer Programme, Community Engagement Initiatives


Customer Experience Team, Customer Feedback, Net Promoter Score, Google Score, Carehome.co.uk Score


Tell Barchester, Best Companies

Corporate Compliance

Modern Slavery Statement, Gender Pay Report, Whistleblowing Policy, Disability Awareness


Barchester's Charitable Foundation

Barchester’s Charitable Foundation is a registered charity that helps older people and adults with a disability across England, Scotland & Wales.  The Foundation’s focus is to connect or re-connect people with others in their local community, and it supports applications that combat loneliness and enable people to be active and engaged.  Further information can be found here.

As at 30 September 2023, total grants awarded year to date to assist those in their communities have been £228,494 (Sep-22: £171,651).

Resident & Patient Wellbeing, Dignity and Safety

This is expressed internally under Barchester’s strategic objective of “Quality First”.  The belief is that the safety and quality of life enjoyed by our residents and patients is the key driver for the business to be successful.  We undertake our own rigorous inspections of all of our services by an independent team which is used to drive continuous improvement.  One public measure of our performance are the ratings awarded to our services by external regulators.

England (CQC)

As at:  No's of Services Percentage Good or Outstanding
Sept 2023 222 85.6%
Sept 2022 216 81.9%

Scotland (Care Inspectorate)

As at:  No's of Services Percentage Good or Outstanding
Sept 2023 17 88.2%
Sept 2022 17 82.4%

The above data excludes services that have not yet been rated, typically new developments that have yet to receive their first inspection. 

Inspectors in Wales and Jersey do not publish ratings as such, which affects 5 and 2 services respectively.

Resident & Patient Engagement and Satisfaction

We undertake an internal exercise in the business to understand the Net Promoter Score for each service.  This is also used to drive actions to improve the quality in each service.  External measures of resident and patient engagement and satisfaction are set out below.

England (CQC)

As at:  Carehome.co.uk Score (Maxmium 10.0) Google Review Score (Maxmium 10.0)
Sept 2023 9.6 4.7
Sept 2022 9.6 4.6

Workforce Management

We measure the turnover of staff based on a rolling 12 month average.  Internally we monitor and report this statistic across individual services, regions and divisions.  Our strategic target is to have staff turnover below 42%.  As at September 2023, staff turnover was 36.1% (Sep-22: 43.5%).

Workforce Engagement

We undertake a survey of all staff annually “Your Voice”.  This covers a number of questions.  Results from 2023 will be available shortly.

As at:  no data no data
2023 TBC TBC
2022 TBC TBC

Gender Pay Gap Reporting 

Barchester reports information in relation to Gender Pay Gap annually.  Details can be found here.

Gender Diversity

Barchester’s employees comprise 79% females and 21% males. 

The top 2% of the company (defined by annual earnings) is 364 employees.  This group comprises 75% females and 25% males.

Staff Training 

Given the nature of the work undertaken in Barchester, training is critical to maintain staff competency, skills and development.  Our most recent training statistics are set out below.

Nine months as at:  Hours Training (000s) Mandatory Training completion rate (%)
Sept 2023 671.6 94.5%
Sept 2022 9.6 93.1%


The Board of Barchester seeks to uphold the highest standards of corporate governance.  Key elements of the Governance Framework of the business are:


Examples of constituent elements  

Board Governance


The Board of Barchester meets regularly and aspires to maintain the best corporate governance compliance. The board maintains a majority of non-executive directors relative to executive directors.

The Board has devolved powers to a number of committees, including:

- Nominations

- Quality & Clinical Governance

- Audit (including risk register)

- Risk (reports results to the Audit Committee)

- Investment

- Remuneration


External Quality Regulation

The business is regulated in each of the four jurisdictions in which it operates by external quality regulators

Health and Safety

The Business has a Director of Health & Safety and a H&S Committee that meets regularly

Internal Audit

An internal audit function exists and reports directly into the Chair of the Audit Committee (independent of the Executive management team)


All policies of the business are scrutinised and approved by the Policy Committee, guided by the Policy Officer.


Barchester encourage staff to “Speak Up” about any concerns they may have, and provide a number of channels for staff to express such concerns – ranging from “Speak-up Champions” in every location to a confidential, independently run helpline.  Each event is reported to the Audit Committee.

Figures for the number of whistleblowing reports are set out below.  Management cases refer to issues raised by employees against Management (General Managers/Hospital Directors), sometimes this can also be against colleagues but the employee will note that they have brought this to their manager’s attention and no action has been taken.  Employee cases refers to issues raised against colleagues where a General Manager can investigate.

Nine months as at:  Management Cases  Employee Cases
Sept 2023 65 17
Sept 2022 69 11

To give the above figures some context, the company as at 30 September 2023 employed 18,185 people, so 82 incidents represents a frequency of 0.4%.


A summary of the number of grievances received year to date is set out below.  Each grievance is investigated in accordance with the Company’s Grievance Policy.

Nine months as at:  Number of Grievances Number upheld (including partially upheld)
Sept 2023 164 TBC
Sept 2022 TBC TBC

Modern Slavery 

Details relating to Barchester’s position with regard to modern slavery can be found here.

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