Supporting and involving family and friends
It’s our commitment to:
Support residents to maintain contact with those important to them, and always do our best to work alongside them, and their family and friends, to deliver the best care and support. This is achieved through great communication, whether it be through meaningful conversations or more structured meetings. We actively recruit and support resident ambassadors, to benefit residents’ health and wellbeing. We welcome ideas and feedback, so colleagues can act to improve the services provided in our homes.
Connecting with friends and family
Always welcome
We love to meet those closest to our residents and encourage them to visit whenever they can, joining for meals and activities.
Regular meetings
We collaborate with residents and their family and friends to organise meetings and create agendas that encourage everyone to express their views, make suggestions and ask questions.
Personalised Care Planning
We support and involve residents and their family and friends in key steps of their care plan to ensure independence and choice in every aspect of daily life.
Share your views
We’re always listening and want to hear from you. Below are some of the ways you can tell as your views and suggestions, and you can see all the different ways we gather feedback here.
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Whether it’s a compliment, concern or complaint you can speak to anyone in the home, or you can even contact leave us feedback via the button below
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Our annual “Tell Barchester” Customer Satisfaction Survey
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Suggestion Cards available all year round
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We’ll update you on any changes and improvements with our “You Said We Did” posters around the home.
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Leave us a Google online review, find your care home here
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Leave us a Carehome.co.uk review, find your care home here
Resident Ambassadors
Wherever possible, we have resident ambassadors who get involved in all aspects of home life. For example, guided tours, colleague recruitment and overseeing resident and family and friends meetings. They act as the voices of our residents, they offer another way to express concerns, share suggestions and tell us where we’re doing things right. Our Residents Ambassadors also usually act a buddy for new residents and their families.
Connect with our news
There are several ways to hear our latest updates, including through our regular:
- Newsletters and email updates
- Resident and family and friends meetings
- Facebook updates
Find your nearest Barchester care home
With over 200 care homes in the UK, there's always a Barchester care home near you.