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Our fees and contract
We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.
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What is the nature of your enquiry
We are welcoming new residents and patients into our homes and hospitals to ensure that we are there for those that need care and support. In order to do this with the safety of our residents, patients and staff at the forefront of our thinking, we have a very clear admission policy and have infection control protocols that must be met.
We are here to ensure that for those that need care, we are doing all we can to keep them safe and protected, and all of our staff are trained in infection control and use of Personal Protection Equipment, and we are proud to be the only care home provider to win the RoPSA Health and Safety Award in 2019 and 2020. We are proud to offer life enrichment activities, and a choice of nutritious home cooked meals, and we provide personalised care dependent on your needs. Please get in touch with your local Barchester care home for more information, or to arrange a virtual show round of a home in the first instance. We appreciate that if you are looking to move in, you will want to see the home in person, and we are open to show rounds in person, but please note that there is a strict meet and greet protocol that all visitors must follow.
It remains that visitors are not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.
In some instance we are enabling outdoor visits via a booking system, but have strict protocols to ensure the safety of all. We know how important communication between residents, patients, friends and family is, and all of our homes and hospitals are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.
If you have any questions please do not hesitate to contact us on our helpline on coronahelpline@Barchester.com and please call the home or hospital if you would like to speak to a loved one.
Thank you in advance for your patience and co-operation.
Dr Pete Calveley