Reviews for The Fernes Care Home

I recently had the pleasure of attending a networking morning here. The breakfast was delightful, the staff attentive and friendly and the premises were warm and welcoming. Lovely place to be and looking forward to the next one.

Wonderful, Welcoming Care!
I highly recommend Barchester - The Fernes Care Home. The staff are all incredibly nice and welcoming people, making it feel like a truly warm and happy place. You can tell they genuinely care. A fantastic environment!

"I found the Fernes a lovely care home with plenty of parking. The management were welcoming and settled me in well. My room which included a nice size bathroom was comfortable with plenty of room to move around. All the staff were caring and kind. The food on the whole was very good with varied menus each day. It was pleasing to be able to use the garden at the rear especially when my family visited, and they were always made welcome by the staff."

"The staff of the Fernes put on a fantastic 100th birthday party for my father. We had a lot of singing and dancing including other residents and friends & family of my father. The staff were all so kind and caring and obviously loved to party. My sincere thanks to all involved my father really enjoyed himself."

I had the pleasure of being invited to The Fernes for their networking group this morning, and I was impressed from the moment I arrived.

The coffee and breakfast were plentiful, and the table was alive with engaging, wide-ranging conversation.

Thanks again—I really appreciated the warm welcome, and I look forward to visiting again soon.

"Mum stayed at The Fernes for two weeks to let her arm recover after a fall. With very short notice the manager was able to find her a room and made her very welcome. As a family we are very grateful in her accommodating all the staff are."

"The Fernes has provided a wonderful new home for my mother. The staff are caring, supportive and all are very helpful with wonderful smiles. The environment is small enough to provide a really homely feeling but it also provides spacious bedrooms, a welcoming coffee area and a beautiful dining room which leads into wonderful gardens. All in all a home I can really recommend."

"We cannot fault the Fernes, wonderful clean environment, lots of activities to be involved in if wanted. Food is delicious served in a lovely environment. Tea/coffee + cake facilities for family is extremely welcome and the fact that dogs can visit is very important to us. Most importantly the staff are so friendly caring, respectful and full of humour - it makes the whole experience fantastic!"

"I have had a really good experience at The Fernes. Everyone has been incredibly kind and caring, always ready to go the extra mile with a quick response to the buzzer. The facilities are excellent, the room was well appointed and kept very clean with a comfortable bed. The quality of the food good, well cooked and presented and management of my gluten and fish allergies well catered for. The time of the evening meal is too early but is probably dictated by staffing demands. The glass water jug supplied to the bedrooms is too heavy but a plastic one was supplied when asked. A huge thanks for filling in between hospital and second care home near family."

"Having visited my sister, who stayed at The Fernes for a while, I already had a favourable opinion of the home. When I arrived, I immediately felt comfortable and welcome. The friendliness of the staff, always with a smile for me, helped me cope with the constant pain I experience for my right hip. I had a day out with my daughter yesterday, and when I began to feel tired, I heard myself saying, 'I think I'd like to go home now'. That about sums it up."

"Mum moved into Barchester The Fernes in January 2024, initially for respite care to get over a chest infection. She loved the company so much that she decided to stay! In August, Mum celebrated her 93rd birthday at The Fernes surrounded by her family and friends. The family are so pleased that Mum has settled in so well. It is a huge relief to know that someone is caring for her 24/7! The staff are fantastic, the food is amazing and the activities are the highlight of Mum's day. Thank you to every single member of staff."

"All caring staff are brilliant and helpful. The new management are so easy to talk to and very helpful."

"Really accomodating getting mum settled in. Lovely building, nice room. Guests treated well. Plenty of activities, meet the manager time, where you could find out about the manager's background and also ask any nagging questions. Staff really friendly and treat you like one of the family."

"Overall, we are very happy with the care and support Mum receives, we have had a few issues and these have been sorted out. The staff are excellent, very caring and affectionate with the residents, we are happy that Mum is in such a caring home. Food is excellent - Mum loves it. Our only disappointment is the lack of activities for memory lane, it feels like they are left out, so disappointed with this aspect, not as advertised."

"When I first visited Barchester The Fernes, the care home immediately felt right for my mother. The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' rooms. The two staff members who showed me around the home were friendly but also efficient and knowledgeable of how the facility runs. Subsequently, I have found all staff, whether management, caring or other ancillary staff, to be pleasant, helpful and well-trained. Most importantly, my mother seems to be happy with her room, her carers and all the amenities on offer. She particularly enjoys the varied menus."

"It was a huge step for us to move our mother into a home. So we were [pleasantly relieved with the smooth transition, and a year later, we couldn't be happier. Mum loves it. I describe it as being like a posh hotel with nurses. Her room is like a little bungalow. Such a pleasant place to visit, with familiar faces. I feel the nurses have really got to know Mum and all her foibles. Yes, it is expensive, but we know we made the right decision."

"In my view and experience, The Fernes is not like a care home, to me it's like a 5-star hotel. My parents are very happy and settled at The Fernes. All staff are very attentive and aware of the needs of all the residents. My father has noticed in his time at The Fernes how much the menu options have improved."