Reviews for The Fernes Care Home

The Fernes provides a wonderful environment for my Mother. The staff are professional, friendly, attentive and very supportive of her requirements. There are activities every day and the food is excellent with wonderful tea and cake available to family as well! The gardens and courtyards provide an excellent and safe outdoor environment in warmer months. A new lease of life for my Mother.

Dad recently stayed here for 2 weeks respite care. Despite not being keen on the whole idea, Dad actually enjoyed his stay. He was well cared-for and very well-fed! Staff and residents were friendly and sociable and so welcoming. He really felt more like he was staying in a hotel than a care home.
From the family's point of view, staff couldn't have been more understanding and patient with all our questions and concerns while we came to the decision to give it a try. And we had no worries at all about leaving Dad with them. There were no restrictions to visits or to taking him out for his usual weekly activities.

I had the pleasure of being invited to The Fernes for their networking group this morning, and I was impressed from the moment I arrived.

The coffee and breakfast were plentiful, and the table was alive with engaging, wide-ranging conversation.

Thanks again—I really appreciated the warm welcome, and I look forward to visiting again soon.

"Mum stayed at The Fernes for two weeks to let her arm recover after a fall. With very short notice the manager was able to find her a room and made her very welcome. As a family we are very grateful in her accommodating all the staff are."

Kate P
carehome.co.uk rating: 4.92 out of 5

"The Fernes has provided a wonderful new home for my mother. The staff are caring, supportive and all are very helpful with wonderful smiles. The environment is small enough to provide a really homely feeling but it also provides spacious bedrooms, a welcoming coffee area and a beautiful dining room which leads into wonderful gardens. All in all a home I can really recommend."

N S
carehome.co.uk rating: 4.92 out of 5

"We cannot fault the Fernes, wonderful clean environment, lots of activities to be involved in if wanted. Food is delicious served in a lovely environment. Tea/coffee + cake facilities for family is extremely welcome and the fact that dogs can visit is very important to us. Most importantly the staff are so friendly caring, respectful and full of humour - it makes the whole experience fantastic!"

H D
carehome.co.uk rating: 5.00 out of 5

"I have had a really good experience at The Fernes. Everyone has been incredibly kind and caring, always ready to go the extra mile with a quick response to the buzzer. The facilities are excellent, the room was well appointed and kept very clean with a comfortable bed. The quality of the food good, well cooked and presented and management of my gluten and fish allergies well catered for. The time of the evening meal is too early but is probably dictated by staffing demands. The glass water jug supplied to the bedrooms is too heavy but a plastic one was supplied when asked. A huge thanks for filling in between hospital and second care home near family."

A B
carehome.co.uk rating: 4.55 out of 5

"My friend lives in The Fernes at the moment, and he loves it and said the staff are very friendly and welcoming. When I came in to visit, the staff were all smiling, and nothing is too much. I even had a cup of tea and a biscuit."

Jackson G
carehome.co.uk rating: 4.17 out of 5

"Very professional staff and accommodation with excellent facilities. Mum was right at home straight away. A short period of illness was exceptionally well managed including rapid involvement of doctor and NHS facilities. The family kept very well informed and consulted for options and updates. Fully recovered now. Mum and family very happy."

Christine B
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law moved to The Fernes. The initial move, we were apprehensive but soon realised we had nothing to worry about. This home is first class. It caters for all, whether you want to join in with activities or relax in the garden. This is the place to be. Carers are all very special and dedicated to their roles. 100 per cent a home from home."

John E
carehome.co.uk rating: 5.00 out of 5

"Staff - caring, thoughtful and kind towards the resident. Friendly, helpful and good listeners towards resident's visitors. Home - gives a warm welcome, feels happy and contented and a visit becomes an enjoyable experience and makes me feel calm and happy when I visit also."

S S
carehome.co.uk rating: 4.67 out of 5

"My wife has suffered from Parkinson’s disease For the last 20-years. We have managed her care at home for all of that time, but unfortunately, it eventually became impossible for me to manage her care at home on my own, and we had to make the dreaded decision of going into care. If we had known five years ago how well cared she would have been at The Fernes, I’m sure we would have happily made the decision much earlier. Neither of us regrets the decision; she has a lovely room, fantastic staff, five-star meals, and her health has improved dramatically during the two months that she has been here I cannot speak highly enough of all of the staff, the management and the entertainment manager, all of whom have demonstrated an amazing duty of care. We consider ourselves to be most fortunate to be part of the “Ferne's community”, and we would like to say a big thank you to all of those who have made this major transition a happy and positive experience."

Roger C
carehome.co.uk rating: 4.92 out of 5

"My brother has been at The Fernes for 3 years. The staff have been welcoming. Always offering refreshments. 5 Star service and would recommend to all. My brother is well cared for."

T G
carehome.co.uk rating: 5.00 out of 5

"The Fernes have been really supportive during a very difficult period. Always friendly and available when we have any queries and concerns. The Fernes is spotlessly clean and more like a hotel and great atmosphere. There are activities including therapy dogs so always something going on. Memory Lane is well set up for Alzheimer's clients."

C W
carehome.co.uk rating: 4.92 out of 5

"Since my last review dad is still really happy and content. In his own words, he said "It's good here and they are all so kind". He can't wait for summer to get out and about and enjoy the lovely garden and surroundings. Its been difficult times and all staff maintained high standards."

Julie-Ann U
carehome.co.uk rating: 5.00 out of 5

"It would be hard to find a fault. The care and friendliness are beyond belief. You have to experience it to believe it. You are here to be cared for! Nothing is too much bother you don't have to ask for anything because they have already got it covered."

E E
carehome.co.uk rating: 4.92 out of 5

"The Fernes and all the staff have been very caring and kind to dad. He is well cared for and is very happy here. It is so nice to have peace of mind that when we can't be with him he is happy and well looked after."

L F
carehome.co.uk rating: 4.92 out of 5

"Care was predominantly good, with some staff being excellent in the care, patience and understanding given. An initial incident when mum's walker fell on her leg when being moved to cause a deep gash still to heal properly after 3 months was careless and worrying. Mum regained significant weight, strength and confidence in the care and has now returned home with dad. The food is appalling, both parents have healthy appetites and given the cost of the home the quality is absolutely disgraceful. I welcome your response!"

K M
carehome.co.uk rating: 3.25 out of 5

"My aunt has settled really well at The Fernes. This is her second care home and she was very unhappy at the first home. The Fernes is a lovely home with everything bright and cheerful - especially the staff. I would recommend The Fernes to everyone."

J L
carehome.co.uk rating: 5.00 out of 5

"The Fernes have supplied comfortable accommodation and a good standard of care. I have needed post-surgery care which has been dealt with as required and recovery has been helped."

E J
carehome.co.uk rating: 4.50 out of 5

"Admitted as an emergency following a fall. Very familiar with the home and staff who provide excellent care and understanding in spite of the many difficulties they have to cope with."

J K
carehome.co.uk rating: 5.00 out of 5

"Very warm welcome on my first visit. Settled in Dad who loves it here. Barchester The Fernes such a welcoming warm place. Staff are excellent."

Jackie M
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident on Memory Lane. He has advanced Alzheimer's and with that comes advanced needs. He is still physically strong but has lost the ability to communicate verbally. The care teams have concentrated on getting to know and understand him and provide the most kind and attentive care with patience and devotion. They are very professional and instil trust for the family."

Gabrielle M
carehome.co.uk rating: 5.00 out of 5

"There are really no words to describe just how wonderful The Fernes Care Home actually is. My Mother-in-law has been a resident of the Fernes for several weeks now in all that time she has been treated with the upmost respect and the kindest of care. The support from the team has been fantastic throughout from the very beginning and nothing has ever seemed to much trouble. The atmosphere on each visit is incredible, from the moment you are greeted at reception until the moment you leave and it’s so lovely to see her smiling and joining in laughing and joking with the staff. The care my Mother receives has been second to none and the carers are always so full of life and have really taken their time to get to know her. My family and I feel comfort in knowing my Mother-in-law is safe, content and happy."

Sara W
carehome.co.uk rating: 4.75 out of 5

"We moved out grandmother into The Fernes in March, we have made the right decision, as soon as we entered the home everyone was very welcoming. The care our grandmother has received has been exceptional. As a family, we are kept up to date with what's happening in the home. The entertainment is fabulous, seems like there is never a dull moment. The food is good and lots of variety. We as a family feel like we have made the right decision and found her forever home."

Robert A
carehome.co.uk rating: 4.83 out of 5

"The Fernes is the most wonderful care home. It has a wonderful atmosphere, safe, comfortable and warm. It's more like a lovely hotel! But most importantly, it's the people. The staff are so caring and loving and always have a smile to greet you. My mother is loved and cared for beautifully, it's such a relief to know she is happy and safe."

Kate A
carehome.co.uk rating: 4.92 out of 5

"October has been a very busy month for my mum, she has had 2 nasty falls and the follow-up by the staff has been fantastic. The care received was above what I expected. I would give The Fernes 10/10."

J T
carehome.co.uk rating: 4.92 out of 5

"Having visited my sister, who stayed at The Fernes for a while, I already had a favourable opinion of the home. When I arrived, I immediately felt comfortable and welcome. The friendliness of the staff, always with a smile for me, helped me cope with the constant pain I experience for my right hip. I had a day out with my daughter yesterday, and when I began to feel tired, I heard myself saying, 'I think I'd like to go home now'. That about sums it up."

P S
carehome.co.uk rating: 4.50 out of 5

"Mum moved into Barchester The Fernes in January 2024, initially for respite care to get over a chest infection. She loved the company so much that she decided to stay! In August, Mum celebrated her 93rd birthday at The Fernes surrounded by her family and friends. The family are so pleased that Mum has settled in so well. It is a huge relief to know that someone is caring for her 24/7! The staff are fantastic, the food is amazing and the activities are the highlight of Mum's day. Thank you to every single member of staff."

Jane S
carehome.co.uk rating: 4.42 out of 5

"All caring staff are brilliant and helpful. The new management are so easy to talk to and very helpful."

D G
carehome.co.uk rating: 4.42 out of 5

"The care home is always very clean and tidy. The staff are friendly and professional. The care given to my father is good and he has settled into the care home better than I thought he would. Dad does not really participate in any of the arranged activities but I'm impressed with the efforts of the staff to put on daily activities and events for the residents. The food seems very nice and the variety is good."

John J
carehome.co.uk rating: 4.17 out of 5

"Really accomodating getting mum settled in. Lovely building, nice room. Guests treated well. Plenty of activities, meet the manager time, where you could find out about the manager's background and also ask any nagging questions. Staff really friendly and treat you like one of the family."

Adrian W
carehome.co.uk rating: 4.83 out of 5

"Overall, we are very happy with the care and support Mum receives, we have had a few issues and these have been sorted out. The staff are excellent, very caring and affectionate with the residents, we are happy that Mum is in such a caring home. Food is excellent - Mum loves it. Our only disappointment is the lack of activities for memory lane, it feels like they are left out, so disappointed with this aspect, not as advertised."

Martine M
carehome.co.uk rating: 4.42 out of 5

"When I first visited Barchester The Fernes, the care home immediately felt right for my mother. The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' rooms. The two staff members who showed me around the home were friendly but also efficient and knowledgeable of how the facility runs. Subsequently, I have found all staff, whether management, caring or other ancillary staff, to be pleasant, helpful and well-trained. Most importantly, my mother seems to be happy with her room, her carers and all the amenities on offer. She particularly enjoys the varied menus."

Susan D
carehome.co.uk rating: 4.92 out of 5

"It was a huge step for us to move our mother into a home. So we were [pleasantly relieved with the smooth transition, and a year later, we couldn't be happier. Mum loves it. I describe it as being like a posh hotel with nurses. Her room is like a little bungalow. Such a pleasant place to visit, with familiar faces. I feel the nurses have really got to know Mum and all her foibles. Yes, it is expensive, but we know we made the right decision."

Wendy K
carehome.co.uk rating: 5.00 out of 5

"My husband has mixed dementia and Crohn's disease. All the staff at The Fernes have now enabled two-times one week of respite care for him. They greet him like an old friend and are careful to give him his medication, support and all the care he needs. I feel totally relaxed at being able to leave him in their clean, kindly, happy environment. Thank you, Fernes."

Gillian A
carehome.co.uk rating: 5.00 out of 5

"In my view and experience, The Fernes is not like a care home, to me it's like a 5-star hotel. My parents are very happy and settled at The Fernes. All staff are very attentive and aware of the needs of all the residents. My father has noticed in his time at The Fernes how much the menu options have improved."

Lesley E
carehome.co.uk rating: 4.92 out of 5

"Visited this weekend and the atmosphere in the home was fantastic! All residents were engaged and my mum was having the best time. I would definitely recommend to anyone looking for a care home in the area."

S G
carehome.co.uk rating: 5.00 out of 5

"We required respite care unexpectedly, The Fernes were extremely accommodating. The whole family were very pleased with the facilities and the friendly atmosphere created by the staff and residents. We were amazed at the improvement in my husband's quick recovery."

Ann H
carehome.co.uk rating: 5.00 out of 5

"We could not be happier with the care provided by The Fernes. The staff are fantastic and always make us feel that dad is special to them. Lovely rooms and really nice garden area. He really does feel at home there."

Paul C
carehome.co.uk rating: 4.17 out of 5

"My beautiful wife was admitted during July 2022. The staff were welcoming, friendly, good humoured and caring. The room was well proportioned and the overall condition of the home is excellent. During these past 3 months I have experienced professionalism, support and care for my good lady. The managerial staff, along with every level of support staff are all pleasant and helpful at all times. The care my lady is receiving is exactly as I would wish it. The food is well-balanced, varied and tasteful. During this month my lady celebrated her birthday and the home provided space, a generous quantity of food and decorated the venue. All in all, apart from the medical circumstances of her admission, I could not ask for more."

Gary J
carehome.co.uk rating: 4.83 out of 5

"The Ferns is a lovely, caring, homely place. The staff always give 100%. They treat my mum with such love and care. I can sleep better at night knowing my mum is so well looked after. The Ferns has a lovely, fun atmosphere; it's like a hotel."

Cindy S
carehome.co.uk rating: 5.00 out of 5

"My mum moved into Barchester The Fernes in April 2022. If I am completely honest it was probably one of my most saddest days thinking I have lost my mum into the care system but how wrong could I have been. It is the most wonderful, homely, caring place she could be. In fact, I would go as far as to say that she is thriving in there and therefore so am I. The environment is just so relaxing and inviting and it feels like home. I can honestly say that the staff are so amazing. They literally bend over backwards to help mum even at difficult times. They also support my dad as he has found this transition for both mum and himself very difficult. The staff are warm and friendly and lend a well needed listening ear when needed without judgement. The entertainment team are superb. I absolutely love visiting when the entertainment is on. In fact, my dad is now part of the entertainment schedule playing his guitar and singing with the residents. This is truly perfect to see and listen to. Thank you."

Sarah W
carehome.co.uk rating: 4.58 out of 5

"My mother recently arrived for respite care at The Fernes after several falls. the staff were lovely, kind and helpful at all times. I do feel more could have been done to encourage mum's rehabilitation as her default was to lie down and sleep which did not improve her recovery. She needed some one-to-one encouragement to embrace the care offered rather than being left to decide for herself. The respite was ended at 3 weeks as the room was no longer available."

A H
carehome.co.uk rating: 4.50 out of 5

"After moving here one month ago from my own home, I have been met by much kindness, care and the freedom to partake or not in various activities and outings in the minibus despite needing a wheelchair. You are encouraged to bring things in such as pictures to hand or other small items of furniture. Good size bedrooms with ensuite facilities."

J L
carehome.co.uk rating: 4.67 out of 5

"The Fernes is welcoming, friendly, airy and spacious building. The staff are dedicated, kind and very caring. Food is good, varied and tasty. Portion size is adjusted to the resident. Room very comfortable, a member of staff has put my dad's pictures up. The activity coordinators are lovely. Dad now joins in with different things and has been out in the minibus. Deputy manager is quietly efficient and things get done if highlighted."

J P
carehome.co.uk rating: 4.83 out of 5

"There is an outing to the beach which I am proposing to take. I don't care which beach, so long as you can get out in the fresh air. That is why I want to go."

Trevor B
carehome.co.uk rating: 5.00 out of 5