Meet the team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Sarah Davies

General Manager

Hi, my name is Sarah and I am the General Manager here at The Fernes. Welcome to our website!

I have worked within the care sector since 1991 and I am very passionate about my role and responsibilities. Right from the beginning, I knew that this was where I belonged.

My career began as a Care Assistant in a small residential home, and I worked my way up to Senior and then Deputy Manager. After spending 26 years in this one home, I decided it was time to spread my wings and was lucky enough to be offered a Deputy Manager position in a much larger residential home. It was only a matter of weeks before I was promoted to General Manager and I have devoted the last 15 months there to improving the home and leading and developing the team.

Over the years, I have completed an array of training and qualifications up to and including NVQ Level 4 in Health and Social Care, and I continually look for ways I can improve my knowledge, skills and my own personal development.

I joined Barchester in July 2018 as the General Manager of The Fernes, and I really enjoyed getting to know the company, my home, my staff team, the residents and their families and friends.

I aim to ensure, as a team, that we continue to deliver a high standard of person-centred care to those we support, placing them at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.

I am very proud of everything I have achieved, but one of my greatest accomplishments is changing my previous home's CQC rating from 'Requires Improvement' to Good in all 5 KLOE’s within 10 months of commencing my employment.

I feel honoured to have spent my entire career doing what I love the most and feel that there is nothing more rewarding than going home at the end of the day knowing you have made a difference to a person’s life.

Sarah Wookey

Deputy Manager

Hi, my name is Sarah and I am the Deputy Manager here at The Fernes. I have worked in the care sector for many years and, in that time, I have become passionate about delivering high quality services.

I love working at The Fernes and enjoy getting to know the residents. Our care team has been selected for their skills and passion for high quality care, and I look forward to leading them and growing together so that The Fernes not only becomes our work place, but also the home we share with residents.

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Cindy Esilva

Administrator

I am originally from South Africa and have been in the UK since 2015. I have worked in GP practices and also in the aviation industry as a PA. Before becoming an Administrator at The Fernes, I worked as a Receptionist.

Kat Claridge

Activities Coordinator

My role at The Fernes is to offer activities for residents to enjoy, getting everyone involved and making our home community and atmosphere as positive and welcoming as possible.

I am going to be getting to know every one of the lovely people that live here personally, finding out their likes and dislikes, and making sure that there is always something for them to be doing. I want to focus on our care home being very much their home away from home, encouraging them to help make their own breakfast if they want to, helping to fold and put away their clothes - and even helping out in the garden tending to plants; day-to-day 'normal' things that they would otherwise do if they weren't living in care. This is their home, so I want it to be somewhere that they enjoy spending their time.

I come from a customer service background and I very much enjoy trying any and all hobbies, so my knowledge and experience will definitely help me in this job.

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Emma Barzotelli-Jackson

Receptionist

I have been with the company since December 2017. I very much enjoy the role of Receptionist here at The Fernes, as I am a real people person. I have built a lovely rapport with residents, loved ones and staff and this home is such a lovely environment, not only to work in, but to live in.

Tony Hemsley

Head of Maintenance

My name is Tony and I am the Head of Maintenance here at The Fernes. I have been with Barchester since 2014 and I very much enjoy the challenges of working at The Fernes.

Emma Pulman

Head of Housekeeping

My previous role was housekeeper at Uplands, Fareham where I worked as part of a team of 5. This was a challenging role where no two days were ever the same, it was also a very rewarding role. I started at The Fernes before the building was completed and was fully involved in setting up the housekeeping and laundry areas at The Fernes. Within two months I was promoted to Head of Housekeeping and together with my team we ensure that our residents are as comfortable in their new home as they can be, taking away the worry of laundry and cleaning.

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