What our families say

We score 9.6/10

41 Reviews

Requires improvement

02 March 2017

View the reportView our response

"My first experience of the care home was being invited to help with the entertainment at the official opening. Being resident nearby I have continued to support any fundraising and open days. As a result of this I have become friendly with a couple of residents and on a number of occasions enjoyed an excellent meal in their company. All the staff come over as very caring and considerate."

carehome.co.uk rating: 5 out of 5

"Very good overall experience for my mother, the staff were very friendly although they were short-staffed at times."

carehome.co.uk rating: 4.42 out of 5

"My husband has had three stays at Tennyson Wharf Care Home. The staff are excellent food is better than a lot of first-class restaurants, rooms are lovely with a good outlook and very clean. I like the time staff spend with my husband nothing is too much trouble. We have to travel 35 miles to Tennyson Wharf. There are two others a lot closer but the standard is no way as good. That's why I am happy to travel."

Margaret S
carehome.co.uk rating: 4.75 out of 5

"My mother has been a resident since January 2017. She is extremely happy overall, is well cared for by excellent, caring staff. It is warm, pleasant and happy. No unpleasant smells or disturbing sights. The staff are without fail polite, call residents by name at all times, and are quick to deal with queries. An excellent home. A dentist who visits would be welcome, but hair, feet and nails are well taken care of."

Heather W
carehome.co.uk rating: 4.83 out of 5

"I have had a wonderful time here the food is very good. The staff are very kind and helpful everything was wonderful. I will miss the company of staff and residents. Thank you all!"

carehome.co.uk rating: 4.92 out of 5

"My mother always stated firmly that she never wanted to go into a home. However, a fall and subsequent hospital stay left her too weak to go home, her Alzheimers had gone into overdrive and respite care was required. Barchester Tennyson Wharf offered amazing space, with large private, ensuite bedrooms, spacious lounges and wide corridors. My mother was used to her own company and privacy and did not want to feel 'packed in'. The quality of the menu, food freshly cooked on the premises and a remarkable variety of choices Sufficient staff (mostly permanent) treated the residents with genuine kindness and dignity The convenience of location - means no traffic problems shortening the time available to visit. After a few days, my mother relaxed, clearly enjoying herself; much to her surprise. The superb food, leisurely meal times during which staff encouraged conversation and interaction. The consistent level of care and attention given to all completely won her over. We strongly recommend this home."

Ruth H
carehome.co.uk rating: 4.92 out of 5

"On arrival, you feel you have entered a 5-star hotel. It does not feel like a care home which is important to a new resident who is afraid of staying in a home. The level of care, the most important, is first class. The standards of accommodation and facilities support the high standard of care. Would I want to stay there? Yes!"

Adrian L
carehome.co.uk rating: 4.33 out of 5

"My mother had a short stay receiving the best palliative care anyone could wish for. Excellent nursing, treated with dignity, compassion and dare I say 'love'. The care also extended to all the family. All I can say is thank you. Our mum's last days were as perfect as we could hope for given how poorly she was."

Jill C
carehome.co.uk rating: 4.92 out of 5

"Respite care for mum-in-law after a hospital visit (due to a fall). The staff are always smiling, courteous and treated both mum-in-law and family with tolerance and understanding. Facilities and surroundings fabulous, food excellent and a "can-do" attitude made her stay easier for all concerned a reluctant resident she was sad to leave."

carehome.co.uk rating: 4.58 out of 5

"I have the pleasure of visiting one of your residents on a weekly basis and also a couple of other friends who were staying with you for a week to recover from an operation. My personal experience was and is very positive. My friends are always in a happy mood and this reflects how comfortable they are. I love the friendly atmosphere I feel in every visit and also to see other residents having fun with activities for their ability."

Alicia B
carehome.co.uk rating: 5 out of 5

"Sadly Tennyson Wharf is very smart but doesn't quite deliver. My father complained of being cold overnight and decided to combat the problem by keeping his clothes on. Why wasn't this solved by turning up the heating and/or using more bedding? We tried ringing him and were told he'd phone back - it never happened. There was more but the above demonstrates the problem."

carehome.co.uk rating: 3.33 out of 5

"If all care were as good as this there would never be any bed blocking again. My wife spent her last days at Tennyson Wharf and I could not praise the staff highly enough. From the boss to the domestic staff they were all superb. They all offered to help and were always pleasant and cheerful. Pricey but worth every penny."

John P
carehome.co.uk rating: 4.92 out of 5

"Tennyson Wharf is an extremely good care home that benefits from an outstanding location by the Birton Waters. The care staff are very friendly and as a visitor, on a regular basis (3-4 times a week) I have been made to feel like one of the family. Sadly Mum doesn't take advantage of the many activities offered but she is treated with dignity and endless patience by those caring for her."

carehome.co.uk rating: 4.58 out of 5

"Since moving my client to Tennyson Wharf Care Home I've noticed a marked change in her mood and health. The care staff are always on hand and regularly check if she needs anything. The choice of activities are brilliant to keep her engaged. My only concern is that often other residents enter her room without asking."

Rebecca P
carehome.co.uk rating: 4.5 out of 5

"I came here for two weeks respite care, following the death of my husband and dealing with all of the inevitable paperwork. It has been a peaceful and happy break. The staff are pleasant and helpful and as I am not just old, but ancient, makes life more of a pleasure."

Eileen D
carehome.co.uk rating: 4.17 out of 5

"The home is very clean and modern, most of the staff are friendly but sorry so many have left. All rooms are large and very comfortable and most of the meals look very good. The only thing is the price - very expensive."

Barbara H
carehome.co.uk rating: 3.67 out of 5

"The staff are very kind and caring. The home has lots of facilities and the food is excellent. I didn't always get my breakfast at the time I would have liked."

Rosemary C
carehome.co.uk rating: 4.92 out of 5

"The care home is expensive, sometimes there don't seem to be enough staff to justify the money. But all staff are without exception friendly and competent. Occasionally messages don't get passed on, e.g. about taking residents out. Sometimes the cleanliness of the bathroom and bedroom are not quite up to standard. Activities staff do their best, perhaps not always tailoring to individual residents competencies and wishes. More trips out would be good. Overall the home has a good atmosphere."

carehome.co.uk rating: 4 out of 5

"Friendly caring staff. Family centred care. Beautiful environment and facilities. Clean."

carehome.co.uk rating: 4.67 out of 5

"A high quality care setting, providing the best experience to a variety of residents comforted by a range of life's challenges. The staff, the team have always been attentive and engaging."

carehome.co.uk rating: 5 out of 5

"Staff are excellent with a lovely location. I think the home is a fantastic place to be. It is like living in a 5-star hotel. I would book myself into it to be looked after! Staff are all fantastic and are always helpful and everyone contributes to it being a great experience."

Anne D
carehome.co.uk rating: 5 out of 5

"Since my mother's admission (22 months ago) she has been cared for extremely well. The staff are professional and very caring. They are also very helpful and informative when I have needed any up dates regarding my mother's health and care. The building is very well maintained, always very clean and welcoming."

carehome.co.uk rating: 4.92 out of 5

"Above and beyond my/the family's expectations since mum became a resident earlier in the year. It could easily be compared to a 5-star hotel with full board and assisted service. Why can't the rest of the care industry aspire for an equivalent standard to give everyone in this situation the quality of life they deserve."

carehome.co.uk rating: 5 out of 5

"All the staff at Tennyson Wharf are kind, compassionate, amiable and supportive. Every effort is made to ensure the dignity and safety of residents. Care of a dearly loved husband could never be the same as if he were still at home looked after and cared for by loving family but this must be the very best next thing. The staff and management are at pains to support both the residents and the family and I'm assured it will become my second home too."

June A
carehome.co.uk rating: 4.75 out of 5

"My husband moved to Tennyson Wharf after being in hospital with a serious stroke which he had 27th Dec 16. The hospital just kept him "bed bound" all day long and he never progressed mentally or physically. Since he has been at Tennyson Wharf you can see he is more comfortable and because of this he is progressing (albeit slowly). He is being hoisted out into his wheelchair and/or recliner chair when he wants to. He now sits and plays dominoes, is writing and reading and is so happy with the regular staff. (Thumbs up every time they come in or go out). All the staff are so very friendly towards him and myself which all contributes to his self-esteem which was very low when he arrived at Tennyson Wharf. I am hoping for a really positive outcome. Before Tennyson Wharf we were all losing hope."

Julie W
carehome.co.uk rating: 4.75 out of 5

"Your home is very nice, clean and accommodating. Staff friendly and nice."

carehome.co.uk rating: 5 out of 5

"I am very happy with the care my aunt receives. The staff are efficient, professional and well mannered whilst also being lovely, gentle and caring. My aunt is very happy and settled and I have the knowledge that she is safe and well cared for by all staff."

Susan Jean D
carehome.co.uk rating: 4.83 out of 5

"Excellent in every respect. Some small faults but not sufficient to affect the overall quality."

Clifford T
carehome.co.uk rating: 4.33 out of 5


carehome.co.uk rating: 4.33 out of 5

"Before she came to this care home, we visited a couple of others in order to make a comparison. They were not in the same league for all the reasons below. We were very impressed with the care and compassion she received here along with the other residents. Obviously, the hardest thing for all the residents is their loss of independence but in her case, she was definitely unable to care for herself and keep safe at home. When we visit she always seems content and relaxed and has a genuine rapport with carers and residents. Thank you for all you do."

Johnathon H
carehome.co.uk rating: 4.92 out of 5

"I'm finding it very satisfactory. Everyone is very kind. The food is very good. I can't complain."

Kathleen M W
carehome.co.uk rating: 3.83 out of 5

"The staff are very kind and I always find them very helpful, they look after my husband really well. Personal things sometimes disappear and then sometimes reappear, perhaps that's because residents wander into each other's rooms. The home is always spotless and my husband always enjoys his food."

carehome.co.uk rating: 5 out of 5

"Lovely home - all should be this standard."

carehome.co.uk rating: 4.75 out of 5

"My husband came nearly two years ago. In this time he slowly was going downhill but he has been happy here, being looked after well by staff. Staff care so well for the residents."

Halina D
carehome.co.uk rating: 4.83 out of 5

"10 days respite care in very quiet and comfortable surroundings."

carehome.co.uk rating: 4.25 out of 5

"Very good quality staff. Many extremely caring and committed. Relatively limited movement of staff which is vital, as consistency and familiarity with residents with dementia. Facilities excellent and kept very clean. Rooms great size and very pleasant. Lounges are fabulous with 'proper' furniture...no plastic sets here. The only improvement I'd like to see is more physical activity. My mum has put on a considerable amount of weight, having been very physically fit on entering the home. This seems to be a neglected area. The reception area is sometimes unattended which makes it difficult for visitors to get in."

Alison P
carehome.co.uk rating: 4.67 out of 5

"Care home clean, light and airy. Staff always friendly and welcoming and helpful. Activities arranged daily for those residents who wish to participate. In comparison to other care homes in Lincoln, I would definitely recommend Tennyson Wharf Care Home"

carehome.co.uk rating: 4.42 out of 5

"After a poor experience of care, my mother moved to Tennyson Wharf Care Home. The difference in care and support has been truly amazing. The staff are caring, compassionate and professional. Nothing is too much trouble. As a relative, I have been involved in all decisions relating to Mum's care. My mother and the rest of the family have always been treated with respect. Facilities are excellent. I would have no hesitation in recommending Tennyson Wharf to anyone with a relative with dementia."

Judith R
carehome.co.uk rating: 4.75 out of 5

"My partner has been in Tennyson Wharf with dementia since November 2015 and prior to permanence, several times for respite. I can only say that I have been very fortunate to find such a lovely home for him. Everyone there is wonderful - administrative staff and carers alike. The care is fantastic, the food is fantastic, the home is fantastic and my partner is superbly cared for and very happy in his own little world. Can I say anymore! Yes I would recommend - I've told my children that should I need care in the future there is only one place I wish to go!!"

carehome.co.uk rating: 5 out of 5

Sincere thanks to each and every one of you for looking after my mum since August 2015. Each member of staff made an impact on Mum and, as a family, we really appreciated it. Considering mum’s communication difficulties, all staff made an effort to get to know and understand her. The ethos of the home providing individualised care and a community reflecting family values was well-valued by us all. It was always a comfort knowing she was well-looked after in Byron View by everyone involved, such as house keepers, catering, administrators and care staff. Thank you all.

To all the wonderful people who work at Tennyson Wharf,

We would like to express our deepest thanks to everyone who helped to look after our ‘mam’ during her stay at Tennyson Wharf. In this, we want to include all staff, nurses, care staff, cleaners, cooks, handymen and gardeners - everyone interacted with her and brought her happiness. When Mum first arrived, everything was new, but you helped her to settle in and make friends. You found out about her interests, in particular that she loved music, and you encouraged her to join in with all the musical activities. Even at the end of Mum’s life, you arranged for members of a choir to sing for her in her room. She missed her husband greatly and you listened as she reminisced about the happy times that she spent with him. As she became ill, Mum’s appetite deteriorated, but you tried to encourage her by offering her a free choice of food and by trying to help her eat small portions. You sat and talked with her as the end approached, holding her hand and offering comfort. We were with Mum constantly during her last week and we are both very grateful for the care and support that you gave us as her next of kin during a very emotional time. 

"One should expect the daily contact with the working world to slide, and Tennyson which is a no 1 care home, with superb staff and facilities. I would prefer it being closer to the local services to be reached on foot. I also appreciate why it is not. I would recommend it to anybody."

carehome.co.uk rating: 3.92 out of 5

"Absoloutely home from home. I came to stay for a holiday and I've stayed here. I don't want to go home. My friend is also booked to come next week and I doubt she will go home too. Fabulous care, fabulous food and outstanding staff."

carehome.co.uk rating: 5 out of 5

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