Meet the Tennyson Wharf Care Home Team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Sarah Noutch

General Manager

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I am a Registered Nurse with 20 years’ experience. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.

I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Tracie Roberts

Deputy Manager

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.

Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.

Nicola Hodson

Team Leader

Nicola Hodson is a team leader here at Tennyson Wharf, her main role is to look after the health and wellbeing of our residents. Nicola’s journey in caring started in 2007.

When Nicola is not at work, she enjoys walking her dog Millie, spending time with her husband and being creative doing lots of different craft projects.

Jess Payne

Team Leader & Dementia Champion

Jess Payne is one of our Team Leaders and also a Dementia Champion. She supports the management team, drives improvements and has lots of dementia experience.

Jess is very patient and kind and when she is not working she enjoys spending time with her family.

Karen Holmes


Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.

Karen enjoys being able to help and support people and am pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.

In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.

Dawn Bailey

Head Chef

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.

Dawn was military trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person centred approach.

In her spare time Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.

Andrew Nevard

Head of Maintenance

Andrew joined the Tennyson Wharf Family in February 2023.

Andrew has over 30+ years experience working in Maintenance within the Hotel industry, but decided he wanted a change. 

Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff. 

In his spare time Andrew is a lover out the outdoors and walking.

Michelle Taylor

Head of Housekeeping

Michelle has over 15 years experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role as head of housekeeping in July 2021. Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.

Claire Twist

Admin Assistant

Claire is an new Admin Assistant at Tennyson Wharf. She loves working with our elderly residents and helping them with all their daily needs and has previously worked as an experienced Care Assistant. 

Claire takes great enjoyment from spending time with our residents and talking to them about life in the home and in and around community of Burton Waters. 



Denise Pashley

Admin Assistant

I have worked for Barchester nearly 6 years.  I worked in the kitchen for 5 years but changed my position within the company and now am an Admin Assistant and love my job.

I love the residents and staff at Tennyson, we are like one big family. 

I am a Mum of 2 plus 2 step children and 14 gran children and 1 great gran child.

Donna Shipman


Donna joined the team here at Tennyson Wharf over 3 years ago with great experience in front facing hospitality roles. Donna is a lively person who spreads happiness within the home with her naturally caring nature. Donna always ensures she takes time to get to know each resident and their loved ones and is always happy to stop for a friendly chat.

Donna Jones

Donna joined the Tennyson Wharf Family in April 2023.

As an Activities Coordinator, Donna helps to ensure that residents enjoy an environment that is both stimulating and socially active to keep residents engage. The team take time to ensure they all know each residents' interests so that the team can deliver a person-centered program of events and activities. 

Donna has a passion for helping others and is settling into her new role great! 

Diane Giacomelli

Activities Coordinator

Meet Diane, our Activities Coordinator.

Diane originally joined Tennyson Wharf as a Care Assistant but decided for a change where she became part of our Activities Team.

Diane does a fantastic job at supporting our residents with engaging, stimulating activities and thrives off making others happy.

Joan Hughes

Activities Assistant

Joan is our newest addition to our activities team, she bring a wealth of creativity and has so many skills that enrich our activity program.

In her spare time Joan enjoys keeping busy, making cakes, crocheting and crafting. Joan enjoys learning new crafts to show us all.

Derrick Andrews

Head Gardener

My name is Derrick, I am the head Gardner here at Tennyson.  I take pride in the beautiful gardens here and love there to be plants of interest and lots of colour all year round.  I enjoy getting involved with our residents and often they help me with the planting and watering.  My job here is a joy not a job.

I enjoy holidays and visiting gardens of interest with my partner.


Rosie Wilkinson


Rosie is our hairdresser who has been with us since we opened 9 years ago. Rosie comes into our home every Tuesday to provide a private hairdressing service. Whether it is a wash cut and blow dry or a perm. Residents always look wonderful when they come out of the salon.

In her spare time Rosie enjoys riding her horse and walking her dog. She loves to be outside in the fresh air.