Reviews for Mount House and Severn View

My mother spent a month here following hospital. Jake and the team were all well managed kind and patient -I would thoroughly recommend.

"My mother spent the last month of her life at Mount House. She received nothing but kindness from all of the staff at the home. Despite her failing health she was treated with great respect at all times"

We visited Mount House on spec without an appointment in mid-October of this year. We were met at reception by a very lovely lady called Kate, we explained we didn't have an appointment but wondered if we could have a look round the house. Jake, the Manager, came & took us on a tour of the rooms etc. What a lovely house it is, the rooms are clean & well decorated & set out. Everyone was so friendly to us, especially Jake who was very welcoming & hospitable.

"The staff have worked hard and built up my mothers confidence so that she feels calm here now. They really have the residents best interests at heart...and work hard to understand how best to help residents on an individual basis. Its been a long road so far this year but lovely to see my mother calmer and happier than shes been for a long time."

"Thank you for taking care of my mum in the last 12 months of her life. Having care and support and the opportunity to make new friends was special for her. The care provided by the clinical nursing staff in her last few weeks was excellent. I was grateful for their kindness and empathy, especially during her last few hours. Thank you so much."

"The staff at the Mount House are superb. They are all so kind and caring and I couldn't ask for more looking after my father. He was at the Mount on respite and improved considerably. Everyone was so friendly and welcoming and put us at easy. There was always a wife range of activities and everyone had a smile. They really tried to make Dad feel at home. Thank you."

"We were warmly welcomed by The Staff and made to feel comfortable in a homely room which could be made to feel our own. The staff worked together showing great kindness and patience They attended to our needs encouraging my husband to be independent. During his stay he became stronger and well. There were activities to develop social integration and fun!"

"My wife is a resident at Mount House. Last week on 22nd June was her birthday. The chef organised a wonderful birthday party for my wife. She made my wife's favourite chocolate cake and made sure that the guests which were family an friends were provided with drinks and the cake. The day staff also helped to prepare the room for my wife's birthday. The chef helped to make it a special day and my wife and all the family and friends really enjoyed the tea party. Thank you so much."

I’ve visited this home a couple of times as a paramedic- each and every time we have a warm welcome, the staff are very helpful and friendly - and we always get a nice cup of coffee! The home is lovely and the staff really care about their residents

"An older building - more a home than a barracks with visible staff accepting & interacting with mobile patients in residential zone. Good dementia care with good food & activities. All staff are friendly with patients and visitors whilst remaining professional & helpful. It is encouraging to see a home that was good over 20 years ago with improved facilities & still a high standard"

"MY SISTER IN LAW MOVED INTO THE MOUNT IN SEPTEMBER 24 SHE IS A FULL NURSING RESIDENT WHO REALLY IS QUITE DIFFICULT.. SPEAKING ON EXPERIENCE I HAVE ALWAYS RECEIVED A FRIENDLY WELCOME FROM RECEPTION TO,CARERS,CLEANING,AND KITCHEN STAFF TO NAME BUT A FEW. SMILEY FACES MAKE A WARM WELCOME. WHENEVER I HAVE HAD TO CONTACT OR THEY HAVE HAD TO CONTACT FOR MATTERS ARISING THESE HAVE ALWAYS BEEN DEALT WITH APPROPRIATELY. THE HOME OFFERS A FULL VARIED MENU AND DO OFFER VISITORS DRINKS,FOOD ETC IF THEY ARE THERE AT MEAL TIMES. ACTIVITIES ARE THERE TO ENJOY,SOME EXCELLENT ENTERTAINERS, SINGERS,MUSICIANS, AND STAFF WHO GET THE RESIDENTS UP GET THEM DANCING AND YOUNG STUDENTS WHO COME IN AND PUT ON QUIZZES,CRAFTS, etc. THESE ARE THERE FOR ANYONE WHO WANTS TO BE ENTERTAINED. THESE CARERS DESERVE MEDALS,IT'S NOT AN EASY JOB."

"All the teams very kind and friendly the foods lovely dads put 3 inches on his waist in just 5 months and nearly needs the next size. Its a pretty place and feels more like home rather than being in a home. This weekend was especally fun with the Grand National with large chocolate bars for the winners and an evening get together for the residents too."

"Well run care home. Staff friendly and good with residents. Lots of activities to keep the residents engaged. Nursing needs met. Food of good standard. Garden lovely and very accessible for patients. Management listen to family concerns"

"There are no words strong enough to express our gratitude and love for The Mount. Mum's room is clean and comfortable; the lounge is a relaxing space to enjoy the varied daily activities (cake decoration today); the gardens are stunning and the food most delicious ( I may have stolen a chip on fish and chip Friday!) All staff are cheerful, enthusiastic, caring and compassionate and their respectful care is a joy to see. I know that mum is in the very best hands."

"First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff."

"From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home."