"I am generally happy with my father's care - he seems happy most of the time, and the majority of the care staff are always very pleasant and helpful. The receptionist is extremely welcoming and helpful. I do get concerned about the level of staffing at weekends and on 2 occasions now I have been in the lounge area and there was not a single member of care staff member in the area for over 15 minutes when I went to get someone as 2 residents were arguing - and one threatened the other. This also happened to a friend of mine who was visiting my father. The lounge needs to be supervised at all times as there are often 10 if not more people sitting in there. Apart from the issue of staffing levels at weekends - I am happy with the care, support, friendships the staff offer my dad."
carehome.co.uk rating: 3.58 out of 5