What our families say

Barchester The Mount House & Severn View Care Home Recommended on carehome.co.uk
We score 9.4/10

35 Reviews

Barchester The Mount House & Severn View Care Home Recommended on carehome.co.uk
Requires improvement

25 September 2018

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"During my stay of eighteen days in respite care, I must say that I was extremely impressed by the friendly manner and thoughtfulness shown to me by your staff. Whilst your carers were coping with the refurbishment, which must have added to their normal schedule, any pressures involved were seemingly managed extremely well. My return visit to respite will hopefully be made all sometime in the foreseeable future."

Sunny D
carehome.co.uk rating: 4.1 out of 5

"Very kind staff. Easy to talk to and show understanding. It does look as if there should be more staff available. The removal of carpet to put down hard flooring does concern me as although it must be more hygienic and easy to clean, it is more of a risk when it comes to falls and injury from falls."

A W
carehome.co.uk rating: 4.33 out of 5

"My friend loves it here. Staff are very obliging and attentive to all her needs. She has remarked she would stay here again."

S T
carehome.co.uk rating: 4.83 out of 5

"My experience is that the staff and management are very caring and friendly. My wife gets on very well with all staff and is quite happy with the care shown to her at all times."

Geoffrey H
carehome.co.uk rating: 4.42 out of 5

"The new manager is taking great strides to put things right. When things have been allowed to slip it cannot be put right overnight. Given time and good conscientious staff with her. I am sure she will succeed in putting things right. Lots of luck."

Peter A
carehome.co.uk rating: 3.67 out of 5

"My mother has been in The Mount for respite on a number of occasions. It is like home from home. The staff are friendly and caring. The activities that go on in the home are fantastic - very person-centred and eventful."

Paul W
carehome.co.uk rating: 4 out of 5

"On arrival, I am always impressed by the body language of all staff members. They are all working together with a smile, quite rare in today's world. Mount House is always neat and tidy, staff are always on hand for every eventuality and work extremely hard at what they do. Professionalism is the key and they all have it in abundance. Well done everyone."

Janis T
carehome.co.uk rating: 5 out of 5

"I am/was very happy with my respite stay. The food was good, great choice. I was treated with care and dignity at all times. Activities were varied and interesting. All my requests were met with kindness and promptness."

Nicole F
carehome.co.uk rating: 4.33 out of 5

"Mum seems to be settling in after some respite. I decided the time was right for a permanent stay. The staff are extremely understanding of her needs and are tolerant with Mum. She does think she wants to go home but gets lonely and in a pickle. There is entertainment at the home and some bubbly staff who interact. Mum said the food was good and she likes her room, if she's happy I am happy. It was helpful receiving the minutes of the previous meeting which explained staffing shortages, only hope these are sorted out soon as existing staff are working very hard to make this work."

Sue H
carehome.co.uk rating: 3.92 out of 5

"My mother received excellent respite care, was well looked after, pampered and all of her holistic needs and preferences were catered for. Staff are attentive and friendly. I had the chance to eat with my mother and the home cooked meals were delicious. The home manager is visible, friendly and supportive."

O J F
carehome.co.uk rating: 4.75 out of 5

"All the staff are so helpful and pleasant. They can't do enough for you, they are simply the best."

Steve W
carehome.co.uk rating: 5 out of 5

"I have been very impressed by the welcome that I have received here and by the care, sympathy and good humour that I have experienced during my stay. Everyone here, without exception, has made my stay a pleasant experience in which my rehabilitation has progressed smoothly."

Michael H
carehome.co.uk rating: 4.67 out of 5

"My mother was in Mount House for the best part of a year. She had dementia and was almost 93 when she passed away last week. The staff at the nursing home treated her with exemplary care, love and attention. She spent the last few months in the Salway Suite where she felt safe in a lovely room overlooking the garden. The carers led by two ladies and all their team were so lovely to her, this not only helped her but it helped us as her family. We had access to her whenever we wanted and we were always met by a friendly face. I want to say thank you to everyone at Mount House for being so kind to her. The news only ever tells us the nursing homes that fail, there must be thousands of them that do wonderful work. Barchester's Mount House is definitely in this category."

Sally R
carehome.co.uk rating: 5 out of 5

"I am generally happy with my father's care - he seems happy most of the time, and the majority of the care staff are always very pleasant and helpful. The receptionist is extremely welcoming and helpful. I do get concerned about the level of staffing at weekends and on 2 occasions now I have been in the lounge area and there was not a single member of care staff member in the area for over 15 minutes when I went to get someone as 2 residents were arguing - and one threatened the other. This also happened to a friend of mine who was visiting my father. The lounge needs to be supervised at all times as there are often 10 if not more people sitting in there. Apart from the issue of staffing levels at weekends - I am happy with the care, support, friendships the staff offer my dad."

Cathie W
carehome.co.uk rating: 3.58 out of 5

"The Mount staff are at all times caring and compassionate, We have recently lost our dad and breaking bad news is never easy but they did it well and we felt supported. They continue to care for our mum. We are kept up to date. Many thanks."

Karen R
carehome.co.uk rating: 4.58 out of 5

"My review is to cover the last couple of months since new management of the home. My mother has been a resident of eight years and standards had dropped. I am now very pleased with improvements and hope the home will return to previous excellent conditions. New manager very good."

Janet L
carehome.co.uk rating: 3.67 out of 5

"My mum recently had a bad fall and she broke her shoulder. All the staff have been very professional, very helpful, very polite and they make sure they have all their medicines and very alert to anyone that has fallen. I wanted my mum to come to Barchester The Mount House & Severn View Care Home because the doctor who looks after the residents is mum's doctor."

Steve W
carehome.co.uk rating: 5 out of 5

"There is a marked improvement since the new manager arrived. Changes for the better are happening and there is a feeling that the home has 'come' alive. Of an afternoon there seem to be more carers and a very happy atmosphere. The building is being improved and already looks better. The improvement is very marked and the girls (carers) are as good as ever - kind, attentive and doing a difficult job."

Wendy B
carehome.co.uk rating: 4.75 out of 5

"Well run home with a great understanding of the resident's needs. Also, great care is taken with all things. The old building is kept very well and maintained."

C A
carehome.co.uk rating: 4.5 out of 5

"Compared to other care homes my wife has been in, The Mount in Shrewsbury is very good. The food and activities are excellent and I would not hesitate to recommend this care home to other people."

N W
carehome.co.uk rating: 4.17 out of 5

"Mom likes her room and the house in general, which is lovely and spacious. The gardens are also lovely. The staff are friendly. It would be nice if Mom could be helped on a one-to-one basis to be more active within the home, as this is difficult for her."

Jayne
carehome.co.uk rating: 3.67 out of 5

"My Mother-in-law receives excellent care from kind and caring staff."

W B
carehome.co.uk rating: 4.58 out of 5

"Care for my mum has been very good with all staff being extremely supportive of mum and all the family. We are always made to feel welcome in the home, with support given willingly to help us understand and deal with mums growing confusion. Mums key worker is always patient and positive and has given so much time and thought to how to make mum more relaxed and happy. The home manager is always available to discuss potential difficulties and can be relied upon to deal with them as agreed, meaning that the family trust her to ensure mums needs are always put first. It is obvious she is an excellent leader and understands what is happening at Mount House and my brother and I are both impressed with the work she does. Choosing a care home is very difficult, but I feel in Mount House we have made a good choice and have found a very caring, warm environment for my mum."

Sue D
carehome.co.uk rating: 4.08 out of 5

"Staff have been very welcoming and have done all they can to make my mother feel settled. Communication is very good and we feel well informed about her care. The home provides a very professional service in a homely environment."

David E
carehome.co.uk rating: 4.08 out of 5

"Very happy with everything."

Joyce H
carehome.co.uk rating: 5 out of 5

"I have always found the Management and Staff to be approachable and helpful. My relative has always been treated with respect and dignity even in the most difficult circumstances. The activities programme is excellent and the residents always seem interested in what is going on. There is always a feeling of peace and contentment in the communal area. The food is excellent and the staff are always willing to do something different if a resident is not happy with what's on offer. I would have no hesitation in recommending The Mount House Care Home to future residents."

Theresa C
carehome.co.uk rating: 4.92 out of 5

"Great place very warm and homely - staff will help you with everything. The home cooking is superb especially the cakes that are made daily, activities that are suitable for everyone and there is a lively atmosphere in the home."

Paul W
carehome.co.uk rating: 5 out of 5

"At The Mount House & Severn View Care Home we find the nursing staff very professional and helpful. Other staff are approachable and considerate. The care is good, and the food provided is excellent. Overall, the home is a friendly environment, with a homely feel."

Michael B
carehome.co.uk rating: 4.33 out of 5

"Not enough care staff available at weekends in particular. Could do with carer present in lounge during the day and evening. Do not answer the bell quickly enough can sometimes take fifteen minutes plus. Not enough carers available on residential early afternoon to take residents to the toilet. Left in wheelchair rather than arm chair during the day. Meals although good could do with sauces e.g Apple sauce, Mint sauce. More staff required to supervise in dining room."

Marilyn S
carehome.co.uk rating: 3.25 out of 5

"I feel that my father is very well cared for at the Mount, all of his needs are fully met and I have been filled in with any care needs or developments in his care. My dad seems and says he is very happy with the care he is receiving."

A J
carehome.co.uk rating: 4.75 out of 5

"I was delighted with the care my mother received and The Mount during her stay in a D2A bed. She suffers with dementia and her whole personality changed for the better in four short weeks. There were so many activities and if mum didn't want to participate she was still taken to them to watch and would invariably join in. She also regained a certain amount of independence as she was encouraged to feed herself. The staff are all wonderful I can't praise them highly enough. If money wasn't an issue I would have not hesitated in keeping her there permanently."

Rhiannon B
carehome.co.uk rating: 4.75 out of 5

"During my uncle's time here, I have found the manager and staff to be very helpful and caring, both towards my uncle and the family. They provide an excellent service and I would have no hesitation in recommending this care home to others."

Theresa C
carehome.co.uk rating: 4.92 out of 5

"The Mount has a lovely homely feel. The staff are kind and cheerful and helpful, but I do think more staff may be needed. The menus and kitchens are excellent. There is always someone competent if contact is needed. I do find items of clothing are often lost in the laundry although they are all labelled. Overall I am very happy with the care given here."

John L
carehome.co.uk rating: 4.5 out of 5

"Within the warm friendly atmosphere of the Mount Nursing home, my mother has received excellent care. She is treated with utmost privacy and dignity at all times. It is a wonderful team who all contribute to her high standard of care."

Paul W
carehome.co.uk rating: 5 out of 5

"I have been very impressed by the help and general management in the home. Both my own mother and mother in law have been residents in the home. My mother in law who was a resident until she died last year and my own mother is still a resident both having been a resident for over 12 months. The rooms are always kept clean and tidy. The staff are always on hand and most helpful; the food is always very well prepared and tasty and the activities are always varied and many of them. I have always been very impressed by all aspects especially the Manager."

David T
carehome.co.uk rating: 5 out of 5

"Our overall impression of 'The Mount' is one of total care and compassion by all the staff- we are more than happy with all aspects of care. We are always able to see the nursing staff and any questions they are more than happy to answer providing the same standard of care. We will not have any cause to complain."

Dorothy C
carehome.co.uk rating: 5 out of 5

"Our mother is well cared for although I only come once a year. My sister is here on a regular basis. All staff greet me in a welcoming manner, give me their time if I have questions. Mum is treated with respect and dignity. The management is involved directly with the residents which I like. Everything runs smoothly and it doesn't matter what time I come in, staff are attentive to my mother and we appreciate all that is done by the staff."

Margot M
carehome.co.uk rating: 4.42 out of 5

"The home has a pleasant atmosphere and my sister is very happy and contented. The staff are pleasant and caring."

B E
carehome.co.uk rating: 5 out of 5

"The staff look after my aunty in a caring and respectful manner. The care home is clean and tidy with generous amount of furniture and also decoration is delightful. No qualms. Very happy that my aunty is here."

Ken H
carehome.co.uk rating: 5 out of 5

"Carers are excellent, they show kindness and respect for my mothers wishes. They give my family support when times have been difficult. As a long standing resident I am happy with her care and thank the carers for the care they give my mother. Great care was given to mother at beginning of the month when she was very ill after a fall, and developed a chest infection, their care brought her through, she is 102 years old!!"

W B
carehome.co.uk rating: 4.5 out of 5

"My mother has early dementia and sight problems and needed more care, but was resistant to talk of leaving her home which unfortunately was two hundred miles from the nearest relative. I persuaded her to try Mount House as it is close to me and am pleased and surprised at how well she has settled. The staff are always kind and caring and talking to the manager I am impressed at how accurately she has assessed mums character and individual needs and structured their support for her based on this. Prior to the move to Mount House mum had lost a lot of weight, despite having daily carers and meals delivered, but she now looks healthy and back to a reasonable weight. I visit mum regularly and am always kept informed on how she is settling. I feel welcome when ever I go in and reassured by seeing the care provided by the friendly staff? Mum has been on a number of trips, all of which she enjoyed, especially the barge trip in Welshpool."

Sue D
carehome.co.uk rating: 4.17 out of 5

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41-43 The Mount Shrewsbury SY3 8PP Get directions
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