Care Homes in Exeter | Lucerne House

We are delighted to announce that we have received an Outstanding in our latest CQC inspection report! Please click here to see what the CQC said about our home.

We are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by residents here at Lucerne House.

Our purpose-built nursing home is surrounded by beautiful grounds and situated in the pretty Devon village of Alphington on the outskirts of Exeter. We provide first class 24-hour nursing care, alongside expert care for people with dementia in our dedicated Memory Lane Community. We also offer personalised care and support for people with multiple sclerosis or a physical disability and we provide care for older people in need of support or with nursing needs. Spread over three distinct units Lucerne is the perfect care environment. There is a quiet room where family can stay overnight when support is needed.

Staff at our nursing home have worked with Dementia Care Matters to improve the quality of life for the people living here in our Memory Lane Community and achieved the independently awarded confirmation of quality of Butterfly Service status in September 2013. The home has extensive secure and wheelchair accessible gardens, including a sensory garden. Personalised care planning feeds into an activities programme supported by our award-winning activities co-ordinator, an enthusiastic staff team and a music therapist. Contacts with local medical services are extremely strong, with the local GP running surgeries twice a week, and a well-established role in the life of the home and its care planning.

You’re welcome to come in to see what we have to offer.

Life at Lucerne House Care Centre

Life at our home is composed of many key elements, not least of all, a dedicated team who strive to deliver high quality care, exciting activities and delicious food for the individuals we support. These services are enhanced by our excellent facilities, which serve to make residents’ time here as comfortable as possible.

Our team

Here at Lucerne House we have the most amazing Staff; our highly qualified RGNs, together with Care Practitioners, Carers, Activity Coordinators, the kitchen team and maintenance staff, ensure that we enhance the lives of residents by involving everyone in the running of the home. We believe our staff to be unique and that our key focus is to have positive and active relationships with residents, their families and friends, as well as with other professionals and organisations that involved with the delivery of person-centred care.

John Bayliss

General Manager

My name is John Bayliss and I am the General Manager here at Lucerne House.

My working career started in Birmingham where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care and became the Registered manager of a medium sized Nursing Home. Since then my career has stayed mainly around the care home sector with jobs ranging from managing a small EMI Home, a large Nursing Home through to a Group Operations Manager for a small provider. I spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However my passion has always been centred around providing high standards of care mainly to the elderly.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those Residents, staff and relatives who I come in contact with.My hobbies include sailing, walking – you have to with a dog, Badminton and of course spending time with the family.

Get in touch Meet my team

Our care

We pride ourselves on the delivery of first class, person-centred care, whether it be for younger disabled persons, elderly frail, or dementia residents, the focus is the same: independence, dignity and choice. This can be demonstrated time and time again in testimonials and feedback from families, several of whom come and visit daily. In our latest CQC inspection, we received a 'Good' rating.

Types of care

Nursing Care

Nursing care is for people who need a qualified nursing care team available to them 24 hours a day.

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Dementia Care

Our highly skilled team of dementia experts work hard to ensure the highest quality of care, based on the latest research.

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Respite Care & Short Breaks

Whether you care for a relative or are in need of care yourself, taking a break from your usual routine can do the world of good.

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Facilities

En-suite rooms
Pet-friendly
Step-free access
Hairdressing salon

On-site

Access to kitchen facilities
Activity room
Bar/café
Conservatory

Accessibility

Disabled bathroom
Disabled parking
Disability awareness/equality training
Lift

Accommodation

Electric profiling bed
En-suite toilet
Furnished rooms and own furniture welcomed
Nurse call system

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What people say about us

"My daughter was admitted to Lucerne House Young Persons Wing, Alphington in November. It took some time for her to settle, a combination of ill health, Christmas and being away from home. During this time the staff were extremely kind and did all they could to make her feel that it was her home. Visiting is unrestricted and I can bring the family pet in. The room and surroundings are clean and the choice of food is good. Excellent activities are offered during the week."

E P
carehome.co.uk rating: 4.75 out of 5

"Lucerne House is a wonderful home. Always made to feel very welcome and the family are all very happy with the loving care and attention our loved one receives (he has a brain tumour), from all the nursing staff who are absolutely brilliant. Nothing is too much trouble. All the family have found this since he became a resident in December 2016. We feel it has given our loved one dignity and the independence (until recently) and has made sure he had a good quality of life and is comfortable. All the nursing staff, we know, are well aware of the effect a terminal illness has on the family and they are always there for you too if you need to talk or ask any questions. As a family, it was the hardest, but the right decision we have had to make for our loved one, giving us peace of mind, knowing he is comfortable and well cared for. We have nothing but high praises to sing for Lucerne House."

P D
carehome.co.uk rating: 4.67 out of 5

"My 98-year-old mother became a resident at Lucerne House for the last 3 months of her life. She suffered from dementia and had distressing periods of mental confusion. From the beginning, the staff treated my mother with infinite patience and understanding. They comforted her and gave her back some dignity. Her room was light and airy and always clean. All the facilities were of a high standard. Each time I visited my mother, a friendly member of staff made me a cup of tea - and showed concern for me, as well as my mother. The nurses in charge were very professional and approachable - they kept me well informed of my mother's medical condition at all times. All the staff at Lucerne House - carers and administrators - were excellent. I shall always appreciate the exemplary care they gave to my mother."

Jeremy S
carehome.co.uk rating: 5 out of 5

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