Lucerne House Care Centre

Chudleigh Road,

Alphington,

Exeter,

Devon,

EX2 8TU

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Care enquiries 01392 330 688
New care enquiry phone lines are open 8am - 8pm
All other calls 01392 422 905

Lucerne House Care Homes in Exeter

Our purpose-built nursing home is surrounded by beautiful grounds and situated in the pretty Devon village of Alphington on the outskirts of Exeter. We provide first class 24-hour nursing care, alongside expert care for people with dementia in our dedicated Memory Lane Community. We also offer personalised care and support for people with multiple sclerosis or a physical disability and we provide care for older people in need of support or with nursing needs. Spread over three distinct units Lucerne is the perfect care environment. There is a quiet room where family can stay overnight when support is needed.

Staff at our nursing home have worked with Dementia Care Matters to improve the quality of life for the people living here in our Memory Lane Community and achieved the independently awarded confirmation of quality of Butterfly Service status in September 2013. The home has extensive secure and wheelchair accessible gardens, including a sensory garden. Personalised care planning feeds into an activities programme supported by our award-winning activities co-ordinator, an enthusiastic staff team and a music therapist. Contacts with local medical services are extremely strong, with the local GP running surgeries twice a week, and a well-established role in the life of the home and its care planning.

You’re welcome to come in to see what we have to offer.

Latest News

We are delighted to announce that we have received an Outstanding in our latest CQC inspection report! Please click here to see what the CQC said about our home.

Staff at Lucerne House are celebrating after our home performed strongly in Your Care Rating 2017/18, a nationwide survey of care home residents, families and friends. The results show we were given an overall score of 924 out of 1,000 by residents, and 865 by family and friends. You can read the report here. 

We are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by residents here at Lucerne House.

Types of care

We pride ourselves on the delivery of first class, person-centred care, whether it be for younger disabled persons, elderly frail, or dementia residents, the focus is the same: independence, dignity and choice. This can be demonstrated time and time again in testimonials and feedback from families, several of whom come and visit daily. In our latest CQC inspection, we received a 'Good' rating.

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Nursing Care

Residential Care

Dementia Care

Respite / Short Stay

Services for Under 65

Facilities

  • En-suite rooms
  • Pet-friendly
  • Step-free access
  • Hairdressing salon

On-site

  • Access to kitchen facilities
  • Activity room
  • Bar/café
  • Conservatory

Accessibility

  • Disabled bathroom
  • Disabled parking
  • Disability awareness/equality training
  • Lift

Accommodation

  • Electric profiling bed
  • En-suite toilet
  • Furnished rooms and own furniture welcomed
  • Nurse call system
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Our Team

The dedicated and experienced team are passionate about providing quality care to each individual living at the home.

John Bayliss

General Manager

My name is John Bayliss and I am the General Manager here at Lucerne House.

My working career started in Birmingham, where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care, starting out as a registered manager of a medium sized nursing home. Since then, my career has stayed mainly around the care home sector, with jobs ranging from the management of small EMI homes, large nursing homes, through to the role of a Group Operations Manager for a small provider. I also spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However, my passion has always been centred around providing high standards of care to older people.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those residents, staff and relatives who I come in contact with. 

Get in touch Meet my team

Joanne Burchell

Deputy Manager

Hi, my name is Joanne and I am the Deputy Manager here at Lucerne House.

I qualified as an RGN in 1986 at North Tyneside School of Nursing. I then accepted a position in London on a five day surgical ward, and stayed there for 2 years. In 1988, I was accepted into a private clinic in South Africa, which was an exciting chapter of my life. I returned to the UK in 2009, and I currently live in Sidmouth with my daughter. I have been working at Lucerne House since 2015 as the Deputy Manager and I am very privileged to work with such a wonderful team.

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Lalaine Limos

Head of Shillingford Unit

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home.

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Jessy Matthews

Head of Unit

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me. 

Alisha Aziz

Administrator

My name is Alisha and my role at Lucerne House involves supporting the General Manager by maintaining and managing the financial and administrative systems within the home.

I started at Lucerne in August 2018, but have worked for Barchester Healthcare since 2014. Initially, I was based at a home in Torquay, where I was an Administrative Assistant.

I feel privileged to have secured my current role supporting the residents and families at Lucerne. If you ever need anything, my door is always open.

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Alex Petersen

Activities Coordinator

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know. 

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Emma Bibby

Receptionist & Admin Assistant

My name is Emma and I’ve been the Receptionist here at Lucerne House since December 2016. I'll normally be the first person you will see when visiting the home, offering you a drink, along with one of our freshly made cakes, (which, by the way, are amazing). I enjoy working here as we have a fantastic team who make you feel part of a large family. My main duties include answering the phone, processing invoices, ordering supplies and delivering the post. 

I look forward to meeting you and showing you around. 

 

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Simon Wilmot

Head Chef

 Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

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Robert Summerfield

Robert Summerfield

Hello, my name is Robert Summerfield, although most people know me as 'Bob'. I am the Head of Maintenance here at Lucerne House. I have many years’ experience in a variety of maintenance roles and also have a background in carpentry and sound engineering.

Marylin Bibby

Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job. 

Brenda Hurford

Resident Ambassador

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

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Life at Lucerne House Care Centre

Life at our home is composed of many key elements, not least of all, a dedicated team who strive to deliver high quality care, exciting activities and delicious food for the individuals we support. These services are enhanced by our excellent facilities, which serve to make residents’ time here as comfortable as possible.

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & events

Activities

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilties

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What people say about us

Lucerne House Care Centre

CQC Overall rating

Outstanding

08 February 2017

See the report

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01392 330 688Care Enquiries
01392 422 905 All other calls

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Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01392 330 688

All other calls

01392 422 905

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Useful downloads

Here to help you make the right decision about your care requirements.

Find us

Chudleigh Road Alphington Exeter EX2 8TU Get directions

Care Home Awards

Our awards

10-60-6 Enhancing dementia care

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