Reviews for Lucerne House Care Home

My father attended for a post acute infection admission to RDE for care and support. He is a 93 year old with a high level of function prior to his admission. 3 weeks later he was well enough to return home and the kind care and support as well as supportive physical rehab means he is on fast track to independence again

As a contractor that works within lucerne on a weekly basis I cannot fault them.
The nursing, care and activities team go above and beyond and always with a cheery disposition.
Communication is excellent when relaying information regarding residents needs for my services.
I have always been treated incredibly well and will always recommend.

"My brother has been a resident of Lucerne House, Exeter for one year. During this time he has been treated with outstanding care and dignity. The standard of care is exemplary from every member of staff, showing compassion, patience and respectfulness at all times. Their cheerfulness, empathy and gentle approach, are qualities always present, to both resident (and relative), often during very difficult and demanding times. My brother's mixed dementia can be challenging at times, but with their caring, professional and knowledgeable approach, I have peace of mind knowing that he couldn't be in better hands. Lucerne House is a very happy care home providing a huge variety of daily activities, giving stimulation and enjoyment to all residents, to which relatives and visitors are welcome. Choosing a care home for a loved one was the most difficult decision I have ever made. But one, I have never regretted, as Lucerne House is exceptional ."

Sandie H
carehome.co.uk rating: 5.00 out of 5

"This home is friendly, nothing is too much trouble. Spotlessly clean and provide excellent care to my mum. Food is very good and have activities going on every day. They are treated with dignity and all the staff are excellent. Safety and security is excellent."

S R
carehome.co.uk rating: 5.00 out of 5

"Sadly my father only had a couple of weeks at Lucerne but the care both he and I received was exceptional. Nothing was too much trouble. Their knowledge and kindness made a difficult time so much easier. Thank you and I'm sorry he did not have longer with you xx"

A B
carehome.co.uk rating: 5.00 out of 5

"Starting from the top, the best part of this care home is the staff, they are amazing. From the manager all the way through, they cannot do enough for residents and guests alike. The food is really good as are the choices The gardens are immaculate The entertainment staff are really good and my mum loves the music and craft sessions. The en-suite rooms are spacious and cosy as is the living room and other amenity areas. Most importantly, my mum is really settled, safe, happy and has lots of fiends in both the staff and residents alike. Thanks for everything you do at Lucerne"

Alex B
carehome.co.uk rating: 5.00 out of 5

"I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience. There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable. The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward. Thank goodness we found Lucerne House. I only wish that we had found it sooner."

Christopher J
carehome.co.uk rating: 4.50 out of 5

"My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable to the end."

J A
carehome.co.uk rating: 4.42 out of 5

"Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !"

Katie L
carehome.co.uk rating: 5.00 out of 5

"Exceptionally happy with the standard of care at Lucerne House. Excellent facilities, lovely atmosphere, supportive and happy staff who couldn't do more to help. My dad was understandably reluctant to go into care, but agreed to try short-term convalescence after a minor op and liked it so much he asked to stay. He's well looked after and staff have a full understanding of all his medical and dementia needs. In fact, when he had a medical need to be taken to hospital they acted swiftly, sent a carer with him, and kept me informed constantly. The manager is always happy to answer my concerns and I am able to do Skype calls as well as phone calls with Dad. He loves the food and is involved in activities, movie afternoons etc, but can choose to be alone when he wants to. I have seen other homes and can honestly say Barchester is the best."

Valerie P
carehome.co.uk rating: 5.00 out of 5

"I can tell people that my mum received exceptional care within Lucerne and the staff were all very caring, including the reception and other staff within the unit. Nothing was too much trouble and calls were dealt with care towards the resident and callers. I recommend Lucerne because I do not think we could have chosen a better place for mum to be cared for. The facilities are like a 5-star hotel and Mum had a lovely room looking onto the garden, which gave her peace at a time when she needed it."

Elizabeth H
carehome.co.uk rating: 5.00 out of 5

"My mum was in Lucerne for 6 months until she died in June. The building itself is very nice, clean and bright. The room my mum was in was quite small. The care and nursing staff were great during a difficult Covid time with many individual staff very caring and patient. Obviously all overworked of course but that was the same across all homes. The dementia unit was very well run. The reception staff was lovely and very welcoming. The activities staff were pleasant apart from one older lady who was very blunt and unsympathetic with patients. There were quite a few staff changes in the couple of months before my mum died which I think caused a few administrative problems - certainly, their finance systems could do with a review as there were errors that we had to deal with."

Debbie O
carehome.co.uk rating: 3.58 out of 5

"My dad came into Lucerne House needing extra dementia care and what turned out to be end of life care. It wasn't an easy time for him but the staff were exemplary."

J T
carehome.co.uk rating: 4.58 out of 5

"My sister and I and our family want to thank everyone who looked after our mum/nanny and for all, they did even when she passed. Love to you all."

J G
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident of the Shillingford Unit at Lucerne House nursing home for many years. She has always been treated with respect and patience and given first-class care. The staff are efficient, positive in the outlook accompanied with a good sense of humour. I would like to thank everybody for looking after my wife during these difficult times."

J H
carehome.co.uk rating: 4.25 out of 5

"Lucerne House in contrast to previous nursing homes locally, has, for the last 4 years been consistent in high levels of care for my wife with Huntington's disease, never failing to maintain high professional care but always with good humour and strong empathy from the staff. The staff are clearly carefully selected and mindful of the people in their care needs and not bringing their own concerns and personal issues into the workplace. Brilliant, professional, caring with great empathy and cheerful too."

Philip B
carehome.co.uk rating: 5.00 out of 5

"Mum is extremely happy at Barchester Lucerne House, she feels safe, secure, cared for and she is always talking about how wonderful the carers are. Nothing is too much trouble and she is transported to appointments without any quibble. There are loads of activities available and the entertainment team are good at encouraging residents to participate. When I visit, I feel very welcome."

Cheryl H
carehome.co.uk rating: 4.92 out of 5

"My uncle was admitted for end-of-life care. Three months of constant attention with kindness, consideration and dignity to the very end, even the maintenance staff used to pop in and ask about his stay. The nursing care was administered with genuine compassion. I cannot thank the whole team for such marvelous support in his last days."

Peter C
carehome.co.uk rating: 4.83 out of 5

"My mother has been at Lucerne House for six weeks, having been transferred from another care home. The difference is like chalk and cheese, and she has settled very quickly, which had been a worry as she is so frail. The wonderful welcome we received and the outstanding care and genuine interest from the whole team, from the manager and administrators to the lovely reception staff, activities staff, carers, nurses and catering staff, is outstanding, and it is a genuine pleasure to visit her in such a pleasant environment and to see the residents are all receiving wonderful treatment delivered with humour and genuine warmth."

Lindsey N
carehome.co.uk rating: 5.00 out of 5

"Lucerne was fantastic, with excellent facilities, the standard of care and liaison with families. The manager and deputy manager were delightful, they went above and beyond to be as helpful, supportive and caring as possible. Separate dementia 'Memory Lane' unit is an excellent idea and ensures care is delivered in a bespoke and safe environment. Fantastic extended team and activities manager, they all work together to make the experience of moving into a care facility as seamless as possible."

L T
carehome.co.uk rating: 4.83 out of 5

"Mum went into Lucerne for respite care, she has now decided to stay permanently. The staff are all lovely and very caring. We are able to visit whenever we can together with great-grandchildren. It's a lovely family environment. They have activities every day but also her room is lovely if she wants more quiet time."

C M
carehome.co.uk rating: 5.00 out of 5

"Grandad moved here for end-of-life care from the hospital, he was 98 years old and the improvement he made in 6 weeks was amazing, even though he wasn’t mobile he was included in all activities which were great fun. The staff and level of care given at the time he was there were exceptional. I genuinely cannot fault a thing about this care home."

Katie W
carehome.co.uk rating: 5.00 out of 5

"Moving Mum, who has dementia, out of her home of 50-plus years was a traumatic experience for our whole family. However, the transition to her living in Lucerne House couldn't have gone better. The management is helpful and friendly, and the staff are absolute angels! Mum loves them, and to know she is safe, less lonely, and so brilliantly cared for is a huge comfort to us all."

Ian T
carehome.co.uk rating: 4.73 out of 5

"I am so pleased to have found a care home with such wonderful staff and facilities. You hear such terrible stories about care homes. So I am lucky to have found you."

P R
carehome.co.uk rating: 5.00 out of 5

"I visited my friend recently after his move from another care home and I was so happy that the move had been made. My friend wasn't well but the genuine love, care and compassion from the staff made me feel so at ease, knowing that he was getting the best possible care. Staff were so attentive. There were drinks and snacks within his reach and staff checked on him regularly; asking if he needed anything. I could tell that the staff had a genuine passion for the roles that they have and I cannot thank you all enough for making his last months the best they could be."

Sarah T
carehome.co.uk rating: 4.17 out of 5

"Our wonderful 98-year-old mum was a resident at Lucerne House for seven months before passing away peacefully just after Christmas. The care Mum received at Lucerne was impeccable. The facilities are excellent, but it's the love, care and compassion of all the staff that make Lucerne House a very special place. Mum struck up bonds with so many of the staff, and from the moment she arrived, we knew that Mum was in safe hands. It's striking that so many of the staff have worked at Lucerne for a long time, and I think that tells a story in itself. We're a large family, so there was a procession of visitors to see Mum on a daily basis, and we were always made to feel very welcome. Mum was clearly very happy at Lucerne, participating in the activities and generally experiencing the best possible quality of life given her deteriorating health. We have nothing but praise for the general manager and her amazing team, and we will forever be grateful for the care and love that Mum received at Lucerne House."

Mark S
carehome.co.uk rating: 5.00 out of 5

"I couldn’t have been happier with how my grandad was cared for. All of the staff were on it and went above and beyond in my opinion. I would happily recommend it to anyone. Thank you for caring, it made a real difference."

M R
carehome.co.uk rating: 5.00 out of 5

"My mum suffers dementia, she has been at Lucerne House for fourteen months... I cannot fault the love and care that the staff provide. It is such a sad and cruel disease. Everyone at Lucerne are so welcoming. They always have time for us. I know Mum is safe and looked after. It's like a home from home. The staff go above and beyond, always with a smile. They are all very special people, I cannot thank them enough. I strongly feel they deserve better pay and sick pay. The high rates we pay should enable this."

Ginette H
carehome.co.uk rating: 4.75 out of 5

"We chose Barchester Lucerne House Care Home on the basis of the then CQC rating of 'outstanding' and following visits where we saw the lovely care environment and met the home manager, receptionist and staff. Mum had dementia and certainly had some lovely staff looking after her."

Gillian H
carehome.co.uk rating: 3.42 out of 5

"We found Barchester Lucerne House Care Home after a somewhat traumatic period where another home was unable to cope with Dad as he kept trying to escape. From the moment he arrived at Lucerne House, he was treated with dignity and respect and surely felt settled there as he didn't try to escape once. The staff were wonderful with him (and all the other residents living with dementia), demonstrating a real understanding of the disease and almost instinctively knowing how best to manage Dad and how to cajole him into doing the things he needed to. I cannot speak highly enough of all the staff. From our first contact with the deputy manager, who totally put us at ease at what was a difficult time for us, to our last contact with the head of the dementia unit, who always had time to chat and reassure us, and the carers who stayed behind after the end of their shift to say goodbye to us when we arrived to say our final goodbye to Dad, they were all, without exception, special people."

Denise P
carehome.co.uk rating: 4.67 out of 5

"We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended."

Frances L
carehome.co.uk rating: 4.75 out of 5

"My mother recently passed away at Lucerne House after living there happily for over a year, The support, care and friendship which she and our family received has been amazing. The staff managed mums complex and often challenging needs with expertise, fun and kindness. It truly felt like her home, surrounded by people who cared about her, liked her, laughed with her, were sensitive to her individual needs, he likes and dislikes and brought our her love of singing. We got a sense that everybody's role is equally regarded and valued and specialist dementia training for staff is a priority. Mum looked forward to her meals and always ate well. Her clothes were looked after and carefully chosen and activities were thoughtful and fun, including external musicians such as a harp player. I will miss being part of such a caring and fun place."

Sue C
carehome.co.uk rating: 5.00 out of 5

"My wife spent over 3 years at Lucerne Nursing Home suffering from Alzheimer's. During that time the love and care she received was wonderful. I visited her every day and was always given a lovely welcome. I cannot speak highly enough about the management and staff of this first class home. Sadly my wife passed away on 1st November 2017."

R P
carehome.co.uk rating: 5.00 out of 5

"My mother in law has been looked after for over a year. Her care has been exemplary and the staff genuinely enthusiastic and caring. I can't speak highly enough."

Neil F
carehome.co.uk rating: 4.33 out of 5

"My daughter was admitted to Lucerne House Young Persons Wing, Alphington in November. It took some time for her to settle, a combination of ill health, Christmas and being away from home. During this time the staff were extremely kind and did all they could to make her feel that it was her home. Visiting is unrestricted and I can bring the family pet in. The room and surroundings are clean and the choice of food is good. Excellent activities are offered during the week."

E P
carehome.co.uk rating: 4.75 out of 5

"Lucerne House is a wonderful home. Always made to feel very welcome and the family are all very happy with the loving care and attention our loved one receives (he has a brain tumour), from all the nursing staff who are absolutely brilliant. Nothing is too much trouble. All the family have found this since he became a resident in December 2016. We feel it has given our loved one dignity and the independence (until recently) and has made sure he had a good quality of life and is comfortable. All the nursing staff, we know, are well aware of the effect a terminal illness has on the family and they are always there for you too if you need to talk or ask any questions. As a family, it was the hardest, but the right decision we have had to make for our loved one, giving us peace of mind, knowing he is comfortable and well cared for. We have nothing but high praises to sing for Lucerne House."

P D
carehome.co.uk rating: 4.67 out of 5

"My 98-year-old mother became a resident at Lucerne House for the last 3 months of her life. She suffered from dementia and had distressing periods of mental confusion. From the beginning, the staff treated my mother with infinite patience and understanding. They comforted her and gave her back some dignity. Her room was light and airy and always clean. All the facilities were of a high standard. Each time I visited my mother, a friendly member of staff made me a cup of tea - and showed concern for me, as well as my mother. The nurses in charge were very professional and approachable - they kept me well informed of my mother's medical condition at all times. All the staff at Lucerne House - carers and administrators - were excellent. I shall always appreciate the exemplary care they gave to my mother."

Jeremy S
carehome.co.uk rating: 5.00 out of 5

"My sister came to Lucerne House for a short while. Her care that she received from all of the staff was excellent, very caring, jolly and professional. The home was lovely, friendly and very homely. I only wish she had longer with them all."

S H
carehome.co.uk rating: 4.78 out of 5

"My father came to Lucerne in late February. He was covered in cuts and bruises from his last home. He had lost so much weight and was quite frankly a mess. Since being at Lucerne, he is a changed man. The staff here are so caring and attentive. They have responded totally to my Dad's needs and the best bit is he has no new cuts, has not fallen and is putting on weight. He is signing again, is alert and happy. Thank you Lucerne."

Patsy T
carehome.co.uk rating: 4.75 out of 5

"My husband was wonderfully cared for at Lucerne, I will always be grateful to every single member of staff for the overwhelming kindness shown to him and to my family as we faced the declining health of a very much loved husband and dad. Nothing was too much trouble. There was a smile and cheery word from everyone and great sensitivity."

F Y
carehome.co.uk rating: 4.75 out of 5

"My experience with Lucerne Care home has been one of extreme gratitude for the care of my husband, who has dementia. I cannot thank them enough for the kindness and understanding they give. I know from experience of looking after my husband for six and a half years and then became too hard for me to cope. How hard this job must be. This home is full of smiles and laughter due to the fact they all work well together with love and understanding of these people with dementia. If you yourself are worried about anything, they are only too pleased to help you too. Just go and have a look."

J H
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for 16 months. During that time, she has been treated with care, kindness and dignity. The staff are always professional, patient, friendly and I always feel she is safe and her needs are met."

Maureen W
carehome.co.uk rating: 4.83 out of 5

"Staff are very caring and welcoming. They have been very caring looking after my husband through a recent bout of illness and have looked after him as a member of the family."

W M
carehome.co.uk rating: 4.50 out of 5

"My wife is suffering from dementia and was a resident at Lucerne House Care Centre for over three years. I estimate that I visited her over 600 times she hardly ever spoke and rarely smiled and I frequently left her feeling heart broken with tears in my eyes. The manager and staff were understanding and helpful throughout."

David C
carehome.co.uk rating: 4.71 out of 5

"Dad was a resident at Lucerne House for almost a year until he passed away in August. From the moment he arrived, he was cared for with such kindness, tenderness and dignity. Dad's nursing needs were very high yet everyone made time to chat with him and to enable him to join activities as much as possible. There was always a friendly smile. Family and friends were equally welcomed at all times and although it was so sad when he passed away we were so happy he could spend his final days in such a caring, wonderful home. Thank you, everyone!"

Sue B
carehome.co.uk rating: 5.00 out of 5

"Believe me when I am looking for a place to look after my mum I am watching for any crack or failing in the service. I can honestly tell you that Lucerne House Care Centre has been fantastic from the first greeting to yesterday, from management to care assistant to cleaners, all smile and say hello each time and nothing is too much trouble for them. I have watched them with other people's family residents and you couldn't wish them to be anywhere else. FIGHT to get your relative here, it is worth it!!"

Richard E
carehome.co.uk rating: 5.00 out of 5

"My dear wife has been a resident in "Shillingford Unit" of Lucerne House for just over 3 years now. I myself having cared for her at home from 2007 to 2013 and I would say with "Excellent" help from both Dr's who gave really good guidance from written reports on our visits to him and our own doctor. Lucerne House again "Excellent advice". In April 2013 was assessed as "critical" and I just had to give in for her to go into care. I could not wish for her to be at anywhere other than Lucerne House where everyone is always ready to speak to you, answer any questions, help in any way over the 3 years (except for one length of time) when everyone seemed to behaving (about 6 mnths) just prior to the manager coming. It has got better and better even better than before. Well done again to everyone a great team and a great captain. Nobody ever seems to have a bad day. Always a smile on their face. I do not feel you can ever achieve excellent in many ways when dealing with Alzheimer's but in the case of the 3 boxes that is just so."

John C
carehome.co.uk rating: 4.10 out of 5