Reviews for Lucerne House Care Home

"I cannot express enough gratitude to the incredible team at Lucerne House for the exceptional care, compassion and patience they have shown while looking after my father who has advanced dementia, can be very unpredictable, confused, agitated and unfortunately even physically aggressive. Despite these challenges the staff have never wavered in their kindness. They treat him with upmost dignity and respect always seeing the person behind the illness rather than judging him by his illness. Every carer, nurse, manager has shown him and us as his family professionalism, genuine love and empathy throughout."

Great place. Very clean and friendly. Always a pleasure to visit. Staff are great and very welcoming. Recently renovated to high standard.

"When my sister went into Lucerne, she was really poorly. With the help and support from all the staff she is now back to been annette. Amanda has beena real assett to annette, she made sure she settle in well. All the staff are excelent. We are greated with a warm smile everytime we go. Thank you to every one at Lucerne for taking great care of my sister and every one else."

"Mum loves being at Lucerne House. It has been her home for nearly 10 years and the staff are like a family to her. Caring and supportive. Mum has complex medical needs, all of which are managed effectively."

"Both parents were staying at Lucerne House. Both with different needs. The care they both receive dwas examplary. Nothing was ever too much trouble. I have had no experience of care homes before Mum + Dad had to move in but it was the small things that the staff did, above and beyond. Watching them care for all residents as if they were there own family. Thankyou to all the staff at Lucerne House for such special care for Mum + Dad x."

"Management and staff do their very best to provide a home from home, with professionalism, care, kindness and at times a great sense of humour. The staff go out of their way to make life easier for residents and relatives and friends alike."

"Where does one start with a review for such excellence? My mum was very frightened arriving at Lucerne House but the manager put her at ease in an instant and before she was out of the car. Inside, it's like a hotel. The dementia care is exceptional. For the residents it's quiet voices and gentle hands, constant attention and support with humour and laughter from the wonderful staff. Visiting relatives too are treated not only with care and compassion but also to coffee, tea, cake and even lunch. Mum's time at Lucerne House was a great comfort for her and a great comfort for my family and me. We knew she hadn't long to live and when the time came for end of life care, the exemplary way in which the nursing staff looked after her during those last days is something I'll remember and be grateful for forever."

"My brother has been a resident of Lucerne House, Exeter for one year. During this time he has been treated with outstanding care and dignity. The standard of care is exemplary from every member of staff, showing compassion, patience and respectfulness at all times. Their cheerfulness, empathy and gentle approach, are qualities always present, to both resident (and relative), often during very difficult and demanding times. My brother's mixed dementia can be challenging at times, but with their caring, professional and knowledgeable approach, I have peace of mind knowing that he couldn't be in better hands. Lucerne House is a very happy care home providing a huge variety of daily activities, giving stimulation and enjoyment to all residents, to which relatives and visitors are welcome. Choosing a care home for a loved one was the most difficult decision I have ever made. But one, I have never regretted, as Lucerne House is exceptional ."

"This home is friendly, nothing is too much trouble. Spotlessly clean and provide excellent care to my mum. Food is very good and have activities going on every day. They are treated with dignity and all the staff are excellent. Safety and security is excellent."

"Sadly my father only had a couple of weeks at Lucerne but the care both he and I received was exceptional. Nothing was too much trouble. Their knowledge and kindness made a difficult time so much easier. Thank you and I'm sorry he did not have longer with you xx"

"Starting from the top, the best part of this care home is the staff, they are amazing. From the manager all the way through, they cannot do enough for residents and guests alike. The food is really good as are the choices The gardens are immaculate The entertainment staff are really good and my mum loves the music and craft sessions. The en-suite rooms are spacious and cosy as is the living room and other amenity areas. Most importantly, my mum is really settled, safe, happy and has lots of fiends in both the staff and residents alike. Thanks for everything you do at Lucerne"

As a contractor that works within lucerne on a weekly basis I cannot fault them.
The nursing, care and activities team go above and beyond and always with a cheery disposition.
Communication is excellent when relaying information regarding residents needs for my services.
I have always been treated incredibly well and will always recommend.

"I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience. There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable. The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward. Thank goodness we found Lucerne House. I only wish that we had found it sooner."

"My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable to the end."

"Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !"

My father attended for a post acute infection admission to RDE for care and support. He is a 93 year old with a high level of function prior to his admission. 3 weeks later he was well enough to return home and the kind care and support as well as supportive physical rehab means he is on fast track to independence again

"We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended."