Meet the team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

Care homes and elderly care from Barchester Healthcare

John Bayliss

General Manager

My name is John Bayliss and I am the General Manager here at Lucerne House.

My working career started in Birmingham, where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care, starting out as a registered manager of a medium sized nursing home. Since then, my career has stayed mainly around the care home sector, with jobs ranging from the management of small EMI homes, large nursing homes, through to thre role of a Group Operations Manager for a small provider. I also spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However, my passion has always been centred around providing high standards of care to older people.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those residents, staff and relatives who I come in contact with. 

Care homes and elderly care from Barchester Healthcare

Joanne Burchell

Deputy Manager

I qualified as an RGN in 1986 at North Tyneside School of Nursing. I then accepted a position in London on a five day surgical ward, and stayed there for 2 years. In 1988, I was accepted into a private clinic in South Africa, which was an exciting chapter of my life. I returned to the UK in 2009, and I currently live in Sidmouth with my daughter. I have been working at Lucerne House since 2015 as the Deputy Manager. I am very privileged to work with such a wonderful team of caring and dedicated staff.

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Care homes and elderly care from Barchester Healthcare

Lalaine Limos

Head of Shillingford Unit

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home.

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Care homes and elderly care from Barchester Healthcare

Jessy Matthews

Head of Unit

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me. 

Care homes and elderly care from Barchester Healthcare

Rachel Lawless

Administrator

My name is Rachel and my role at Lucerne House is to support the General Manager by maintaining and managing the financial and administrative systems within the home.

I started at Lucerne in October 2017, but have worked for Barchester Healthcare since 2002. 

Initially I was based at a Barchester home in Torquay, until I left to undertake a divisional role within the company's operational finance team.

After making the decision to base myself back within a home, I was privileged to be able to secure my current role supporting the residents and families at Lucerne. 

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Care homes and elderly care from Barchester Healthcare

Alex Petersen

Activities Coordinator

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know. 

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Care homes and elderly care from Barchester Healthcare

Emma Bibby

Receptionist & Admin Assistant

My name is Emma and I’ve been the Receptionist here at Lucerne House since December 2016. I'll normally be the first person you will see when visiting the home, offering you a drink, along with one of our freshly made cakes, (which, by the way, are amazing). I enjoy working here as we have a fantastic team who make you feel part of a large family. My main duties include answering the phone, processing invoices, ordering supplies and delivering the post. 

I look forward to meeting you and showing you around. 

 

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Care homes and elderly care from Barchester Healthcare

Rupert Firminger-Mathieu

Head Chef

My name is Rupert (yes my mother named me after the bear) and I have been a chef for over 10 years. 

At the age of 24, I started cooking professionally and have never looked back. I have cooked in a wide range of restaurants and hotels in the UK, New Zealand, Australia, India, France, Austria and Greece. I’m hoping to bring my experience into relevance by creating food that residents both enjoy and find nutritious. I feel strongly about the holistic aspects of care work and feel that those we support deserve the best we can provide. 

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Care homes and elderly care from Barchester Healthcare

Simon Wilmot

Head Chef

 Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

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Care homes and elderly care from Barchester Healthcare

Marylin Bibby

Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job. 

Care homes and elderly care from Barchester Healthcare

Brenda Hurford

Resident Ambassador

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

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Care homes and elderly care from Barchester Healthcare

Peter Ajayi

Physiotherapist

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.

At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.

I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.

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Care homes and elderly care from Barchester Healthcare

Chris Day

Maintenance Manager

Chris is a fully qualified Master Craftsman in Carpentry and Joinery and has many years of experience in this and all aspects of construction and building maintenance

He recently was awarded “Maintenance Manager of the Year” at the 2014 Barchester Care Awards. Since last year, Chris has taken on the role of Regional Maintenance Coordinator for Barchester covering all homes in the Southwest. 

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01392 330 688

New care enquiry phone lines are open 8am - 8pm

All other calls 01392 422 905

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Chudleigh Road Alphington Exeter EX2 8TU Get directions
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