Meet the team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

John Bayliss

General Manager

My name is John Bayliss and I am the General Manager here at Lucerne House.

My working career started in Birmingham, where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care, starting out as a registered manager of a medium sized nursing home. Since then, my career has stayed mainly around the care home sector, with jobs ranging from the management of small EMI homes, large nursing homes, through to the role of a Group Operations Manager for a small provider. I also spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However, my passion has always been centred around providing high standards of care to older people.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those residents, staff and relatives who I come in contact with. 

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Joanne Burchell

Deputy Manager

Hi, my name is Joanne and I am the Deputy Manager here at Lucerne House.

I qualified as an RGN in 1986 at North Tyneside School of Nursing. I then accepted a position in London on a five day surgical ward, and stayed there for 2 years. In 1988, I was accepted into a private clinic in South Africa, which was an exciting chapter of my life. I returned to the UK in 2009, and I currently live in Sidmouth with my daughter. I have been working at Lucerne House since 2015 as the Deputy Manager and I am very privileged to work with such a wonderful team.

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Lalaine Limos

Head of Shillingford Unit

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home.

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Jessy Matthews

Head of Unit

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me. 

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Alisha Aziz


My name is Alisha and my role at Lucerne House involves supporting the General Manager by maintaining and managing the financial and administrative systems within the home.

I started at Lucerne in August 2018, but have worked for Barchester Healthcare since 2014. Initially, I was based at a home in Torquay, where I was an Administrative Assistant.

I feel privileged to have secured my current role supporting the residents and families at Lucerne. If you ever need anything, my door is always open.

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Alex Petersen

Activities Coordinator

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know. 

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Emma Bibby

Receptionist & Admin Assistant

My name is Emma and I’ve been the Receptionist here at Lucerne House since December 2016. I'll normally be the first person you will see when visiting the home, offering you a drink, along with one of our freshly made cakes, (which, by the way, are amazing). I enjoy working here as we have a fantastic team who make you feel part of a large family. My main duties include answering the phone, processing invoices, ordering supplies and delivering the post. 

I look forward to meeting you and showing you around. 


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Simon Wilmot

Head Chef

 Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

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Robert Summerfield

Robert Summerfield

Hello, my name is Robert Summerfield, although most people know me as 'Bob'. I am the Head of Maintenance here at Lucerne House. I have many years’ experience in a variety of maintenance roles and also have a background in carpentry and sound engineering.

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Marylin Bibby

Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job. 

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Brenda Hurford

Resident Ambassador

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

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10-60-6 Enhancing dementia care