Meet the Lucerne House Care Centre team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

John Bayliss

General Manager

My name is John Bayliss and I am the General Manager here at Lucerne House.

My working career started in Birmingham, where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care, starting out as a registered manager of a medium sized nursing home. Since then, my career has stayed mainly around the care home sector, with jobs ranging from the management of small EMI homes, large nursing homes, through to the role of a Group Operations Manager for a small provider. I also spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However, my passion has always been centred around providing high standards of care to older people.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those residents, staff and relatives who I come in contact with. 

Sally Coletti

Deputy Manager

I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience, which includes over 6 years’ experience in A&E departments, and I was the team lead for a team of community nurses in Dorset.

I support the General Manager, and together we enhance the lives of all our residents and their loved ones, being supportive and understanding and including everyone in decisions.

I have a very active role in the lives of all residents, ensuring patient-centred care is delivered by every member of staff to a high standard. In my time as a nurse, I have gained valuable experience and knowledge around caring for the elderly and terminally ill patients. I believe that a holistic approach is crucial to providing gold standard care for the individual and their families.

Making the decision to move yourself or your loved one into a nursing home can be a daunting experience, but I am here to help with that journey, ensuring the decision to move is a positive one, and I will alleviate those fears and anxieties by talking you through that transition.

I will ensure that you or your loved ones are the most important at all times by listening and answering all of those questions you may have. I regard myself as a competent and supportive nurse who empowers and motivates residents to live a fulfilling life.

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Jessy Matthews

Head of Alpinbrook

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me. 

Lalaine Limos

Lalaine Limos

Head of Shillingford Unit

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home.

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Rachel Lawless


My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.

I started at Barchester in 2002 when I became Administrator at a care home in Torquay. I remained there until 2014, when I took on an administration role at another company in Exeter. 

In 2016, I returned to Barchester in a regional administration support role, (which also included spending time at Lucerne House) until, in 2019, I made the decision to work closer to home and took up my current permanent position at Lucerne.

I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.


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Alex Petersen

Activities Coordinator

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to Head of Activities, and earned my NAPA level 2 qualification in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know. 

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Gemma Benson


I have been the Administrative Assistant here at Lucerne House since July 2020. I'll normally be the first person you will see when visiting the home, offering you a drink, along with one of our freshly made cakes. I enjoy working here as we have a fantastic team who make you feel part of a large family.

My main duties includes answering the phone, processing invoices, ordering supplies and delivering the post. look forward to meeting you and showing you around.

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Simon Wilmot

Simon Wilmot

Head Chef

 Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

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Robert Summerfield

Robert Summerfield

Maintenance Manager

Hello, my name is Robert Summerfield, although most people know me as 'Bob'. I am the Maintenance Manager here at Lucerne House. I have many years’ experience in a variety of maintenance roles and also have a background in carpentry and sound engineering.

Marylin Bibby

Marylin Bibby

Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job. 

Brenda Hurford

Brenda Hurford

Resident Ambassador

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01392 330 688

All other calls

01392 422 905

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards