"Our resident has been at the home since 2013. The home is well designed, light, airy, well maintained and clean. The nursing and activities staff always treat residents with respect and make the home a welcome place to stay. However, over the last year, there has not been a permanent General Manager and this has had an effect on staff morale and communication with families.
Plans for a much-needed community space have been on the agenda for the last 3 years but have never come to fruition. Although residents' families have asked at numerous meetings, the proposed plans have never been disclosed and no information given as to an outcome. As a new build home, there has never been a proper garden, just a few shrub beds. Even though the area has been surveyed and plans drawn up for free by horticultural students, nothing has ever come of this. At numerous residents' families meetings over the last 4 years, the garden has been discussed and promises have been made but nothing happens. There is very little of interest for the residents outside."
carehome.co.uk rating: 4.36 out of 5