New care enquiries 01483 676056
All other calls 01483 238010
26 April 2018
View the report"My mother went to live at Worplesdon View in summer 2016. The staff from the beginning have been really kind towards my mother. They do their very best to make me at ease to make me less worried if my mother's health deteriorates. I am happy that mum is so well looked after and just wish I could see her more often. Barchester do a great job with training. What would be great is a pet for the home a cat especially for residents who have Alzheimer's."
N T
carehome.co.uk rating: 4.92 out of 5
"Excellent facilities and staff, very friendly and helpful."
Leslie W
carehome.co.uk rating: 4.67 out of 5
"Excellent service - kind staff. My experience was limited to 1 week."
J S
carehome.co.uk rating: 4.45 out of 5
"Significant improvements since new manager arrived after a period of decline under the previous regime. Food, activities, level of staffing, the morale of staff and security of the building are now all good having been less so in the first half of the year. The general atmosphere is purposeful again and the 'buzz' has returned. Some issues remain to be addressed as follows: 1) It sometimes seems difficult to get the dining room staff to put the correct food on the room trays - the items the care assistant has been asked to request and has (personally) written down f.a.o the dining room staff sometimes do not appear on the trays and have to be requested again (e.g bread with soup, with a full range of side vegetables). 2) The dressing of residents by care assistants is sometimes rushed and careless; I sometimes find my mother quite sloppily dressed, with her clothes looking untidy on her and all caught up under her body on her chair."
John B
carehome.co.uk rating: 4.25 out of 5
"The above home has been perfect for my husband's cousin. Caring, clean and good nursery."
James R
carehome.co.uk rating: 4 out of 5
"My mother was in Worplesdon View for 2 weeks respite care after a stroke. She was very well cared for in a warm, clean and friendly environment. The rooms are generous, the food very good and appetising, and the staff thoughtful and caring."
J S A
carehome.co.uk rating: 4.5 out of 5
"My wife was receiving end-of-life care, and although her initial wish had been to stay at home, this was not available to us. The Barchester Worplesdon View Care Home provided an excellent level of care and was an experience that was as near to home as we could have imagined. The staff were very friendly and knowledgeable, and they were able to build a personal connection with my wife and with regular visitors, myself included. The management staff were very supportive, and they made sure that we were well-informed and that my wife's stay at the home was fulfilling and comfortable. She was very happy with her experience at the home, even until the end of her life. My family and I are very grateful for the care my wife received and would highly recommend the centre."
Ken H
carehome.co.uk rating: 4.17 out of 5
"Amazing care home, staff are excellent and so friendly, nothing is too much bother for them. After looking at lots of care homes before, nothing compares to Worplesdon View for my family."
Sian R
carehome.co.uk rating: 5 out of 5
"I am the owner of a home care agency. I have needed to recommend to a number of our clients a suitable nursing/ residential home when it is no longer safe for them to stay in their own home. I went to the opening of Worplesdon Nursing Home and was impressed with the facility. I, therefore, had no hesitation in recommending this home to our clients and without exception, all have been very happy when living there. When we had a client who has no relatives, who we had looked after for many years, I needed to be sure about where she went (as I am named as her next-of-kin). This was a lady who was challenging to look after and I was concerned about how she would settle in her new environment! Things were difficult at first, but the staff were wonderful particularly the Ward Manager and she has settled in beautifully, I am so delighted and relieved. She is mixing socially, eating and drinking better, this has been a great success and I will continue to recommend this Home."
Pauline H
carehome.co.uk rating: 4.83 out of 5
"A very well run premises with very caring staff, comfortable accommodation in an en-suite room for my partner who is on 24-hour oxygen whilst I was away on a family holiday for one week. Nothing was too much trouble getting him settled in as this has not happened to us before."
K B
carehome.co.uk rating: 4.83 out of 5
"I visited my grandmother regularly and she was happy and content. Carers treated her with courtesy and care. She went out for regular walks around the home."
W H
carehome.co.uk rating: 4 out of 5
"Our resident has been at the home since 2013. The home is well designed, light, airy, well maintained and clean. The nursing and activities staff always treat residents with respect and make the home a welcome place to stay. However, over the last year, there has not been a permanent General Manager and this has had an effect on staff morale and communication with families. Plans for a much-needed community space have been on the agenda for the last 3 years but have never come to fruition. Although residents' families have asked at numerous meetings, the proposed plans have never been disclosed and no information given as to an outcome. As a new build home, there has never been a proper garden, just a few shrub beds. Even though the area has been surveyed and plans drawn up for free by horticultural students, nothing has ever come of this. At numerous residents' families meetings over the last 4 years, the garden has been discussed and promises have been made but nothing happens. There is very little of interest for the residents outside."
M S
carehome.co.uk rating: 4.36 out of 5
"It was a pleasure to meet my table companions and other residents and to hear their life stories. The grounds are beautiful and the mature trees are a joy to see. I enjoyed the soup very much."
K J
carehome.co.uk rating: 3.75 out of 5
"Worplesdon View accepted my mother as a resident with no fuss or difficulties whatsoever when she was made suddenly homeless. I am very grateful to all the staff for looking after my mother with such care and attention at a very difficult time in her life."
Lucy C
carehome.co.uk rating: 4.82 out of 5
"Absolutely amazing care. I cannot think of anything that was negative. A huge thank you to the Assistant Manager and Mum's Floor Care Manager."
Debra B
carehome.co.uk rating: 5 out of 5
"Staff are friendly and helpful."
W B
carehome.co.uk rating: 4.64 out of 5
"I have been going into Worplesdon View since 2012. It is the highlight of my week. I just love going there. It is like a first class hotel. The staff are warm and welcoming, obviously, hand picked. The residents look happy and well cared for. In my capacity, as Extraordinary Minister of Holy Communion, I have been to many care/nursing homes. This is by far one of the very best, indeed outstanding. It is very clear that at the helm there is a very capable and caring manager. Long may she reign."
Maria H
carehome.co.uk rating: 4.42 out of 5
"Mum didn't want to leave her own home, but living there became impossible. I found Worplesdon View and knew immediately that it was exactly what Mum would love. In the three years she has been living in Worplesdon View, Mum has had superb care and support. Throughout her time there, all has been delivered with kindness and friendship. Mum has made new friends, receives visits from old friends and family and can now enjoy life in a safe and caring environment."
Liz K
carehome.co.uk rating: 4.75 out of 5
"My mother amazed us on arrival because she was not only "out of bed", but sitting at the dining table eating her lunch by herself, with suitable supervision of course. My mother had been bedridden since January, in her previous retirement home. She only arrived here last Friday! Thank you to everyone."
Amanda R
carehome.co.uk rating: 4.92 out of 5
"I have visited this care home on a number of times and have found it to be a very friendly and caring home. Beautifully kept and staff are a real credit."
Stefanie H
carehome.co.uk rating: 4.67 out of 5
"I found this place to be clean, tidy and friendly. The rooms are cosy and bright. The great food has been mentioned as perfect."
Maria M
carehome.co.uk rating: 5 out of 5
"The staff are excellent and very caring of both residents and relatives. There is plenty of outside space for walking and sitting. The home has a very warm and welcoming feel. Activities are currently being rethought which is good as they have been of mixed relevance in the past. I would recommend without hesitation."
Irene H
carehome.co.uk rating: 4.33 out of 5
"My sister suffers from dementia and now some mobility problems. Whenever I visit she seems to be well cared for. Her room is clean and tidy. The staff are generally caring but I think more stimulus with music would help my sister to engage a little better."
R B
carehome.co.uk rating: 3.83 out of 5
"My auntie was admitted for nursing care needs in January 2017 as a permanent resident and we were all made to feel very welcome. My auntie's needs are met fully and we, as a family, are very pleased indeed. The home provides a pleasant atmosphere, very relaxed at the same time as being aware and prompt to deal with anything that may change. The room size is excellent with its own bathroom for privacy. The furnishings in the room and the home as a whole are very pleasant and pleasing."
Linda S
carehome.co.uk rating: 4.67 out of 5
"My mother has been here 4 years since September, seems very happy and contented."
Mark A
carehome.co.uk rating: 3.92 out of 5
"Mum seems very happy at the home and is well cared for. Staff are all cheerful and pleasant."
Jim
carehome.co.uk rating: 4.25 out of 5
"Mother looked after well. The staff are cheerful and caring and encourage her to eat. They keep her clean and give information when requested."
Robin
carehome.co.uk rating: 5 out of 5
"We were favourably impressed when we were first showed round Worplesdon View, and subsequently equally pleased with how mum was looked after during the last year of her life, and how all the staff interacted with her and with us. Well done and thank you."
Richard Y
carehome.co.uk rating: 4.75 out of 5
"Our mum lived at Worplesdon View for eighteen months until her death on Christmas Day 2016. We found Worplesdon to be a home from home. Mum was treated with great respect and care by the whole team. She particularly enjoyed the large range of activities put on at the home, concerts and trips to the theatre and on the canal. We enjoyed the peace of mind that she had great care, food and a lovely environment. Would have no hesitation to recommend this home to others."
Steve L
carehome.co.uk rating: 5 out of 5
"My father in law suffered from vascular dementia and sadly was a resident of Worplesdon View for a very short time before he died. During that period, however, the care provided by all the staff at the home was quite exemplary and provided immense reassurance to his family."
Mike W
carehome.co.uk rating: 5 out of 5
"My Grandma spent 3 and half years at Worplesdon View. The staff were caring, considerate and extremely conscientious to the residents, particularly on Memory Lane. She was very happy and consideration was given to her needs, particularly having her hair and nails done which she loved."
Emma H
carehome.co.uk rating: 4.42 out of 5
"Care consistently good. Staff cheerful, kind, encouraging. Aware of all aspects of residents' needs. Staff have a sense of humour, also very informative when asked to give an update. Environment pleasant, rooms and corridors clean and fresh. Grounds beautiful. Food first rate."
Robin V
carehome.co.uk rating: 5 out of 5
"Overall, very pleased. A few issues need addressing: 1) Trays in resident's rooms: it is sometimes difficult to get the correct food put on/left off the plate. For instance, when the meal order is taken the resident may ask for mashed root vegetables and cauliflower with the meat/fish - but when the tray arrives in the resident's room, the mashed root vegetables are missing. Or the resident may say 'no tartare sauce; or 'no ketchup' - but then the tray arrives with tartare sauce/ketchup on the plate, spoiling the resident's appetite by it's pungent smell. It should not be a problem for servers to put the correct food on the plate. 2) Residents/relatives are sometimes not told about changes to published activities. Eg. Altered start times, additional events organised at short notice. 3) Occasionally housekeeping loses laundry items or return them to the wrong resident, even though the clothes were correctly labelled and the owners room number. 4) On one occasion, rough handling by a carer caused a skin wound (skin abrasion and skin flap) for my mother's arm."
John B
carehome.co.uk rating: 4.17 out of 5
"Mum has been at Worplesdon View for three years and is extremely settled and happy. The staff are absolutely wonderful and I cannot be more impressed by all they do and the care and kindness they show to mum. The home enjoys good facilities that are about to be updated in terms of unclearing some of the communal areas. This will be great but already things are very good I.e. Opportunities to meet and socialise. The activities staff are fabulous and no opportunities are lost to inform, entertain and encourage the residents."
Liz K
carehome.co.uk rating: 4.83 out of 5
"Very good service. Carers are very good and always and good helpful to me. Always very clean, food very good."
Zena V
carehome.co.uk rating: 4.83 out of 5
"An excellent home run by caring and very supporting staff. Visited yesterday unannounced to discuss broken wheelchairs essential to my friend. The maintenance engineer could not have been more helpful. Receptionist also. We left with the problem resolved and engineer calling Wednesday. We were also able to have lunch despite giving a few minutes notice. My friend is looked after with care and compassion. She suffers from severe dementia."
Wendy B
carehome.co.uk rating: 4.92 out of 5
"I came here to recuperate after major surgery and have found it a great aid to my recovery. The kindness and attention I have received have been superb."
Beryl P
carehome.co.uk rating: 5 out of 5
"My mum came to stay in Worplesdon View on the 11th June having had a long stay in Charring Cross Hospital. She has been shown every kindness care and consideration all to an excellent standard. So much so her outlook and general health are slowly improving. It is good to see and a relief to see she is getting the very best of care together with plenty of opportunity to have her hair and nails done and activities to choose from which keep her busy. Thank you I wish everyone could have such care when they need it."
Stephen L
carehome.co.uk rating: 5 out of 5
"I received a phone call from my Grandmother at 1.00am – she was clearly confused, upset and frightened. She was very unsure of where she was; at home or in a hotel. It was difficult for me to ascertain exactly what was happening, but my understanding from her was that she had taken herself to the toilet and was then unable to get herself back into bed and was sitting on the side of the bed waiting for someone to assist her. I asked her whether she had pressed the bell for assistance which she at one point in the conversation had said she had and that no one had come to help her, and at a later stage had also said she didn’t have a bell and she had never had one and didn’t know where it was. I talked to her and explained there would be one attached to or by her bed and talked her through pressing it (not knowing whether it had already been pressed or not?). I spoke to her to calm her down and reassure her, explaining that someone would come and that I would stay on the phone until they did. A little while later a lady came to help and in the confusion my grandmother did not end the call to me, so I stayed on the phone and listened to the conversation between her and the carer. My grandmother was agitated and saying that she had been waiting for someone to help her to bed and that no one had come. My grandmother was very direct in making her feelings known. The response from the carer was nothing but professional and kind, she explained that there were 3 people on duty, one of which was a nurse who was sitting with someone else who was very unwell and that they were responding to calls as quickly as they could and that there were many other residents on that floor who required attention and help with going to the toilet and turning in bed etc. Her response was firm but gentle and I could hear her helping my grandmother into bed, helping her to get comfortable and although she was clearly busy, she afforded my grandmother the time that she needed."
Claire H
carehome.co.uk rating: 4.75 out of 5
"As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration. During a study of those within a reasonable distance, I found the newly opened and very impressive Barchester Worplesdon View home ,near Guildford. I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital. After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically. The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there."
Eric M
carehome.co.uk rating: 5 out of 5
"- Very welcoming. - Food excellent. - Personal care very good. - Room service very good. - Everywhere very clean. - Good activity programme - Residents sometimes left on commode for too long. - Call button not always answered quickly (esp at mealtimes)"
John
carehome.co.uk rating: 5 out of 5
"My mother was only in Worplesdon View for a short time but in the time she was there all the staff I came into contact with were caring and kind both to my mother and members of my family visiting. The staff were always willing to discuss our concerns regarding my mother's failing health and showed great compassion when she passed away."
Sue J
carehome.co.uk rating: 5 out of 5
"I was very happy to leave my husband for 2 weeks respite. The home is very professionally managed and all staff, nursing, caring and admin were very friendly. My husband was extremely happy and gave us a 'thumbs up' for the food!"
Maureen S
carehome.co.uk rating: 4.75 out of 5
"My wife has been a resident of the fare home for three years. She is unable to communicate, feed herself or walk. The nursing staff and care worker staff on her floor are first class. They are sympathetic, kind and understanding. Sadly she is unable to take part in most activities but where possible the activities staff include her giving her some for of stimulation. I would like to see more outings and concerts which clearly please her. If I needed to be a resident there I would be happy. A most friendly atmosphere."
James T
carehome.co.uk rating: 4.75 out of 5
"My husband has been in care for over two years with Alzheimer's and died recently."
Shirley B
carehome.co.uk rating: 4.67 out of 5
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New care enquiries 01483 676056
All other calls 01483 238010
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