Reviews for Werrington Lodge Care Home

On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out.

My husband of 55 years has been a resident at Werrington Lodge for 10 months now. He has settled well and is well cared for by the staff.
The home itself, and the staff are friendly and welcoming to family and friends. I often enjoy a cup of coffee or supportive chat with a member of staff. I enjoy visiting.

Father in law has been here for nearly a year. Has settled in nicely and loves the staff who are so kind and caring. He can be fussy about food due to issues with his teeth but staff always cater for him even if its not on the menu. The activities coordinator is superb always trying to get him involved. The activities available to residents are wonderful. This is more like a holiday home than a care home. Thoroughly recommend.

"My wife's mum stayed a week on respite over Christmas and everything went well, as always, as this is the 6th time she has had respite there over the past 3 years. Far better than any other place she has stayed, and the excellent staff know her well and deal well despite her English being very limited and dementia advanced. Due to those limitations, she has not been able to really take part in activities, though we have seen they have a lot. Always has done very well there. They also keep the facility clean, which we have not seen in some other places."

Craig C
carehome.co.uk rating: 4.58 out of 5

"The general manager is proving to be very good - approachable, considerate and since being appointed, morale has improved greatly among staff. Activities have been a source of concern in the past but with the new activities coordinator appointed, these have and continue to improve. There is a good team, well-led, doing a very good job. After recent events, a refreshing change!"

Kenneth B
carehome.co.uk rating: 4.17 out of 5

"We are extremely grateful for the excellent nursing care, personal care and overall attention Mum has received since staying at Werrington Lodge. We are also very impressed with the kindness, sensitivity and professionalism shown by all members of staff, not just to Mum but to family members also. Mum has settled into her new surroundings very well and we feel she is as comfortable and happy as she can be. Mum particularly enjoys being involved in the various weekly activities carried out both within and outside the home. She has made some friends in a short period of time, which is comforting for her and the family. Thanks so much to all concerned for your hard work and dedication."

M P
carehome.co.uk rating: 4.58 out of 5

"We, the family and resident, were welcomed by a very friendly and helpful staff. The resident has settled in well and seems happy. The establishment is good and comfortable. We are well satisfied with our choice."

Eric P
carehome.co.uk rating: 4.33 out of 5

"Always a pleasure to see Mum at Werrington Lodge. She loves her home and takes great pleasure in telling visitors. She is well cared for by the fantastic staff and enjoys art and bingo with many other activities."

S R
carehome.co.uk rating: 4.83 out of 5

"We had a very pleasant visit today. We enjoyed some Mother's Day cake sat with Mum. The carers were lovely and amazing too."

S C
carehome.co.uk rating: 4.42 out of 5

"The overall treatment of residents/patients is satisfactory, but co-ordination of departments and functions is disjointed, and internal and external communication is of a poor standard! While nursing and catering plus cleaning are of a good standard, the home is let down in the personal care of patients, both physical and mental. In respect of activities, these are at best variable in respect of provision and content and sometimes simply non-existent! These problems are down to management! As the saying goes 'problems on a ship, look at the captain!'"

B B
carehome.co.uk rating: 3.33 out of 5

"On the whole, you provide an excellent service. The staff are always friendly and taking care of our dear friend. However, I am concerned about the toilets you provide for visitors. I am a wheelchair user/disabled person and I found it very difficult to get into your toilet and close the door behind me. Then there were no rails to assist in using the toilet. They had difficulties opening the door again to get out as my wheelchair blocked the way. This is a legal requirement, and I suggest someone look at the problem."

C C
carehome.co.uk rating: 4.63 out of 5

"Always a warm welcome, visiting *** - a recently admitted resident."

Ros H
carehome.co.uk rating: 5.00 out of 5

"The care staff are very pleasant, friendly and hard-working. There have been a few teething problems at times but most of the family are very happy with the care my father-in-law is getting. He seems happy and relaxed when the staff come in. His meals always look appetising and now he seems to be involved in some activities which was not happening at the beginning. Very nice care home."

Janice B
carehome.co.uk rating: 4.08 out of 5

"Lovely care home for Grandad's needs. Friendly staff and an increased selection of activities for him to join in with. Any issues are always dealt with quickly and effectively."

Nicole O
carehome.co.uk rating: 4.50 out of 5

"Generally, all is very good. Care staff and nurses very good. Food - the meat is overcooked and dry, but the crumbles and sponges are very good. Fish is ok, but sauces should be on the side. Rooms are quite dark, but very clean. Residents' tables should be cleaned after each meal."

Claire B
carehome.co.uk rating: 4.33 out of 5

"Kind staff with a sense of community walking in. Personal care could be better - on our visit, Dad had food left around his mouth. Dad has regular visits but he does not sit out or leave his room often - this saddens us. Selecting age-appropriate TV programmes would be helpful to improve the quality of life. We visited and found an animation film on instead of other channels which were more suitable. Or play Dad's favourite songs. We are grateful for the care Dad receives overall."

Richard H
carehome.co.uk rating: 3.00 out of 5

"My dad moved into Werrington Lodge, in early June. There were a few teething problems, that were quickly sorted when speaking to staff. I'm not sure if they have different types of rooms throughout the Lodge, but the room my dad is in, is not as fresh/modern as the some of the images shown online or the showroom. His room and bathroom could definitely do with a bit of a refurbishment to freshen/brighten it up a little bit. Near enough all of the staff, from reception, carers, nurses, housekeeping and management and others that we have interacted with, have been courteous, caring and just all round great people. There are a select few staff who really do go above and beyond and we are more than grateful of their hard work, support and care. My dad doesn't like to participate in activities, but it was great to see what they do to keep the residents busy. Again, we are only grateful for the help and support offered by all here!"

Marcus K
carehome.co.uk rating: 3.92 out of 5