Reviews for Werrington Lodge Care Home

Nicky, the housekeeping manager at my grandad’s care home, is truly fantastic. She consistently ensures that everything is kept spotless, creating a clean, comfortable, and welcoming environment for both residents and visitors. It’s clear she takes great pride in her work, and it really shows in the high standards she maintains every day.

Beyond that, Nicky is a genuinely kind and lovely person. She always has a warm, friendly manner and goes out of her way to make people feel at ease. It’s reassuring to know that someone so dedicated and caring plays such an important role in the home. She is a real credit to the team.

Friendly very clean lovely staff

"Ken stayed here for a month's respite care. He enjoyed his stay and made friends. HE felt safe and had opportunities to join in the activities. He met old friends and made new ones. Overall, it was a positive experience."

Great care home, very clean and homely. Met the head housekeeper Nicky who was really welcoming and helpful.

"My father is always well cared for, the staff are all very friendly His dining experience is always of a good standard The home organise various activities throughout the year which involve the family should they wish too attend"

"Friendly, warm and welcoming reception staff, always ready to help you on your way to the resident or with drinks. Carers seem warm & competent. Home is immaculately presented. Plenty of activities to keep residents engaged and entertained. Great coffee & cake!""

"After some difficult past periods, with general managers that affected patient care and staff moral, a new G.M. was appointed some 12/15 months ago; and the difference she has made has been profound! Staff moral has improved above all recognition! Staff are hard working and obliging and residents wellbeing has improved considerably with the appointment, a little while ago, of a dedicated activity lady, who comes up with innovative ideas and shows care and compasion to all residents. A well run care/nursing home - well done to everyone!"

Father in law has been here for nearly a year. Has settled in nicely and loves the staff who are so kind and caring. He can be fussy about food due to issues with his teeth but staff always cater for him even if its not on the menu. The activities coordinator is superb always trying to get him involved. The activities available to residents are wonderful. This is more like a holiday home than a care home. Thoroughly recommend.

"Werrington Lodge is a wonderful place. The staff are all lovely. The care shown to my mother in law was fantastic. When we first visited Werrington Lodge, we thought it had a wonderful caring atmosphere. We were very relaxed knowing my mother in law was being so well looked after in such a wonderful place. Our thanks go to all the staff there"

"Very clean/tidy, very relaxing, all staff very helpful and friendly, lovely room, nice bright, clean. The Werrington Lodge is a very welcoming place to visitors and those just coming to stay as rest bite."

"My wife's mum stayed a week on respite over Christmas and everything went well, as always, as this is the 6th time she has had respite there over the past 3 years. Far better than any other place she has stayed, and the excellent staff know her well and deal well despite her English being very limited and dementia advanced. Due to those limitations, she has not been able to really take part in activities, though we have seen they have a lot. Always has done very well there. They also keep the facility clean, which we have not seen in some other places."

"Always go in weekly to see my nana and take her over the reception side for tea and beautifully made cakes made by the chef. The brownies are delicious and shortcake is the best. Think more activity would be good."

"The staff are amazing - always cheerful and helpful. Lovely atmosphere in the home and very welcoming."

On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out.

"My nan spent the last few months of her life in Barchester Werrington Lodge Care Home, with having Stage 4 terminal cancer and dementia. As a family, we are so grateful to all the amazing staff at Werrington Lodge for looking after our loved one as brilliantly as they did. To the chefs, the nurses, the cleaners, the carers, events coordinators and the people greeting you at reception. Every single one of them work in this care home purely because they all truly care for these people and it shines through every day. We honestly feel so blessed that we found this absolute gem of a care home for our very much loved nan. Every single member of staff deserve a massive pat on the back and I hope they all know just what a difference they make every day. Thank you for everything Werrington Lodge Care Home. Nothing was ever too much and we will never forget any of you. The care home has lovely bedrooms, beautiful lounges with vast space. Very homely."

"On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out."

"I couldn't speak highly enough of the care, kindness and support the whole team at Barchester Werrington Lodge Care Home had for my family and especially, my beautiful grandmother. They always went the extra mile and nothing was too much effort for them. Always smiling and chatty. They treated my grandmother with all of the love and respect any family member would want for their loved one. I'm forever grateful to all the staff at the Barchester."