Reviews for Werrington Lodge Care Home

Barchester Werrington Lodge Care Home Recommended on
We score 9.5/10

40 Reviews

Barchester Werrington Lodge Care Home Recommended on

12 March 2022

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What our families say on

"We had a very pleasant visit today. We enjoyed some Mother's Day cake sat with Mum. The carers were lovely and amazing too."

S C rating: 4.42 out of 5

"Always a pleasure to see Mum at Werrington Lodge. She loves her home and takes great pleasure in telling visitors. She is well cared for by the fantastic staff and enjoys art and bingo with many other activities."

S R rating: 4.83 out of 5

"The overall treatment of residents/patients is satisfactory, but co-ordination of departments and functions is disjointed, and internal and external communication is of a poor standard! While nursing and catering plus cleaning are of a good standard, the home is let down in the personal care of patients, both physical and mental. In respect of activities, these are at best variable in respect of provision and content and sometimes simply non-existent! These problems are down to management! As the saying goes 'problems on a ship, look at the captain!'"

B B rating: 3.33 out of 5

"On the whole, you provide an excellent service. The staff are always friendly and taking care of our dear friend. However, I am concerned about the toilets you provide for visitors. I am a wheelchair user/disabled person and I found it very difficult to get into your toilet and close the door behind me. Then there were no rails to assist in using the toilet. Then had difficulties opening the door again to get out as my wheelchair blocked the way. This is a legal requirement and I suggest someone looks at the problem."

C C rating: 4.63 out of 5

"Always a warm welcome, visiting *** - a recently admitted resident."

Ros H rating: 5.00 out of 5

"The care staff are very pleasant, friendly and hard-working. There have been a few teething problems at times but most of the family are very happy with the care my father-in-law is getting. He seems happy and relaxed when the staff come in. His meals always look appetising and now he seems to be involved in some activities which was not happening at the beginning. Very nice care home."

Janice B rating: 4.08 out of 5

"Lovely care home for Grandad's needs. Friendly staff and an increased selection of activities for him to join in with. Any issues are always dealt with quickly and effectively."

Nicole O rating: 4.50 out of 5

"Generally, all is very good. Care staff and nurses very good. Food - the meat is overcooked and dry, but the crumbles and sponges are very good. Fish is ok, but sauces should be on the side. Rooms are quite dark, but very clean. Residents' tables should be cleaned after each meal."

Claire B rating: 4.33 out of 5

"Very friendly staff. Mum is well looked after."

H W rating: 4.00 out of 5

"Very pleased with the care my aunt has always received. Care staff are pleasant. Call staff are pleasant. Rooms could do with a makeover, windows etc. My aunt has always been happy here and would join in activities when she could."

Karen P rating: 3.67 out of 5

"Kind staff with a sense of community walking in. Personal care could be better - on our visit, Dad had food left around his mouth. Dad has regular visits but he does not sit out or leave his room often - this saddens us. Selecting age-appropriate TV programmes would be helpful to improve the quality of life. We visited and found an animation film on instead of other channels which were more suitable. Or play Dad's favourite songs. We are grateful for the care Dad receives overall."

Richard H rating: 3.00 out of 5

"Staff at the Werrington Lodge are caring and kind, they show dignity and respect. They encourage my mum to engage with activities. Mum has been here since 24th November. We couldn't have wished for a better placement. In my mum's words, they are brilliant."

Lee G rating: 4.83 out of 5

"It is not always easy to contact the home by telephone and requests to call back are not always followed up."

S T rating: 3.92 out of 5

"Barchester Werrington Lodge Care Home made my mum so comfortable. The staff are so kind and helpful, nothing is too much trouble. It's warm and cosy with a lovely, comfortable, homely feeling. I just cannot thank the staff and management enough for looking after my mum and family so well."

Erika L rating: 5.00 out of 5

"Since my father arrived in Barchester Werrington Lodge Care Home on Wednesday 4th October 2023, it seems evident that caring for residents is a high priority. Not only there to care but also to assist in medical needs, fetch and carry food and drinks etc. There is a good amount of respect and compassion which is good as there was none of this in my father's last visit in hospital before this visit to Werrington Lodge."

Timothy S rating: 4.08 out of 5

"Dad arrived to a warm welcome, lovely room, really homely. Staff are very happy, Dad always smiles at them, even though sometimes not at us. One family member visits Dad each day and he seems well cared for."

Tina E rating: 3.67 out of 5

"I've enjoyed my time at Barchester Werrington Lodge Care Home. The staff are very friendly and kind. The food has been really tasty and there are some lovely people and it is a nice atmosphere. The staff look after you well."

S B rating: 5.00 out of 5

"Dad was made very welcome for his respite care, he enjoyed the food, he took part in a few activities and was encouraged to go along. The staff are very caring and understanding to his needs. General appearance of the home was very good, great security and gardens kept very tidy. Reception ladies very very helpful."

C D rating: 4.00 out of 5

"My dad moved into Werrington Lodge, in early June. There were a few teething problems, that were quickly sorted when speaking to staff. I'm not sure if they have different types of rooms throughout the Lodge, but the room my dad is in, is not as fresh/modern as the some of the images shown online or the showroom. His room and bathroom could definitely do with a bit of a refurbishment to freshen/brighten it up a little bit. Near enough all of the staff, from reception, carers, nurses, housekeeping and management and others that we have interacted with, have been courteous, caring and just all round great people. There are a select few staff who really do go above and beyond and we are more than grateful of their hard work, support and care. My dad doesn't like to participate in activities, but it was great to see what they do to keep the residents busy. Again, we are only grateful for the help and support offered by all here!"

Marcus K rating: 3.92 out of 5

"We are extremely grateful for the excellent nursing care, personal care and overall attention Mum has received since staying at Werrington Lodge. We are also very impressed with the kindness, sensitivity and professionalism shown by all members of staff, not just to Mum but to family members also. Mum has settled into her new surroundings very well and we feel she is as comfortable and happy as she can be. Mum particularly enjoys being involved in the various weekly activities carried out both within and outside the home. She has made some friends in a short period of time, which is comforting for her and the family. Thanks so much to all concerned for your hard work and dedication."

M P rating: 4.58 out of 5

"The management team has been extremely supportive in helping me to secure the best care for my father. Communications regarding residents, particularly any medical updates, are very good. There is a friendly atmosphere at Werrington Lodge and staff respond quickly to any needs or concerns voiced by family members on behalf of residents. My father’s daily life is restricted by the fact that he is bedridden with failing eyesight and hearing. In addition, he has difficulty swallowing most solid food. As a result, he cannot really benefit from the activities and menus provided. This is a pity since they seem to be good. Care staff ensure that he is clean and comfortable and that he does have some nutrition at each mealtime. There are some exceptionally kind staff in post."

J W rating: 3.75 out of 5

"My wife has been at Werrington Lodge Care Home for about 6 weeks, she has generally settled. A visitor, other than myself said the home has a very nice quiet atmosphere and I absolutely agree."

G J rating: 4.83 out of 5

"My husband has been in Werrington Lodge since November 2021 and has settled in with much support from the carers, nurses and activities staff. While he is not too keen on joining in the activities he is quite happy to watch and enjoy the results particularly the pizzas and the cakes. The new manager has been very helpful with some small issues that have happened and is always available to discuss any concerns and this is much appreciated."

C A rating: 4.75 out of 5

"I can't thank all the staff enough for all they do, the care and attention are over and above. We, as a family, are very grateful. A special thanks to one member of staff who has helped us through a very difficult time. Thank you."

Norman B rating: 5.00 out of 5

"My grandad was 100 years old this week and the staff at the care home were so accommodating in making his day special. There were lots of family visiting my grandad and they cleared the dining area for us and provided balloons and nibbles. The staff are always so friendly and my grandad has settled in well."

Kerry C rating: 5.00 out of 5

"We are very pleased with the care Mum has received at Werrington Lodge Care Home. The staff are so friendly and caring towards her."

Timothy P rating: 5.00 out of 5

"The outstanding staff are very friendly and a credit to the home, pay rise is needed for all the staff. Keep up the great work, the home is very clean, the lady in reception is always smiling, and you need to keep hold of the staff."

Nicholas H rating: 5.00 out of 5

"My husband has advanced dementia, and following his discharge from the hospital, after a second stay, he was discharged to Werrington Lodge. It had been a very traumatic time for both my husband and myself. The staff treated me with great care, and the care plan meeting with the unit manager was excellent. Very clear and sensitive."

J F rating: 4.70 out of 5

"After a very bad experience with my mother's last care home, since moving into Werrington Lodge Care Home, it has been wonderful and heartwarming to see Mum so happy and content. It is such a friendly, caring home, and we are always made to feel so welcome and happy on visiting Mum. A lovely home run by lovely people."

Linda W rating: 5.00 out of 5

"Very happy with the home. Mum has been there for over four years now and is looked after well. The food that is given looks lovely, but Mum is very poor at eating and is incapable to eat sometimes and needs a soft diet. Her carers for washing her are good, but they seem to forget to clean her fingernails - they are black. Mum is happy overall, and that's the main thing."

S R rating: 3.83 out of 5

"Werrington Lodge, would like to thank all staff for the care and support given. She had a lovely Birthday and has improved in herself while staying here. Thank you to the member of staff who took the time to take pictures and post of residents and for her time in talking to me about Mum when I visit."

Simone D rating: 4.58 out of 5

"Availability to attend Werrington Lodge during office hours was excellent. Being retired and married 64 years meant early 9:45 am visits to see my poorly wife. I was pleased to observe staff work diligently, friendly, skillfully and with a pleasant attitude. Food times adhered to, hot variable meals in pleasant restaurant surroundings. Difficult patients were handled professionally. The NHS aftercare has also been exceptional since 29th September 2022 departure."

R B rating: 4.08 out of 5

"My mother did well during her 11-day respite stay. This was her first time at Werrington Lodge, but she settled in nicely. The staff were very good, and she seemed to get on well with them. There were no issues at all."

I C rating: 4.67 out of 5

"Excellent dog show. Great time for all concerned. Well done all the staff."

Phillip R rating: 5.00 out of 5

"Well cared for in a friendly atmosphere. My husband has been at Werrington Lodge for over two years."

A J rating: 4.00 out of 5

"My mother-in-law was only in your care for three days before she died, following discharge from the hospital. We have been overwhelmed by the care and compassion shown to us and her husband whilst she was there. The quality of standard of care was outstanding, which is helping us accept our loss, knowing her last days and hours were spent with love and support. Thank you so much."

Vanessa S rating: 5.00 out of 5

"We would like to thank the manager and her team for the outstanding care given to our father at Werrington Lodge. Your three nurses are a major asset to your business."

A W rating: 4.33 out of 5

"I felt that on the nursing unit, more staff are needed. Our loved one needs 24-hour care, and I feel common sense is not applied at times in the interest of the residents. TV just on, no thought into what our loved one used to like, left in uncomfortable positions for too long. Some of the carers are brilliant, but they change from day to day. My heart aches for our loved one."

Jane W rating: 2.83 out of 5

"A new general manager was appointed in April. Since then, Werrington Lodge has more residents and more nursing and caring staff. How successful and beneficial the new management is, remains to be seen. It is the time of a new broom! The jury is out!"

K B rating: 3.73 out of 5

"Despite only being a resident of the Lodge for a short time, my father has settled much quicker than we ever expected. This is mainly down to the exceptional care he receives from the manager and her team of outstanding staff. Dad loves the food and endless supply of coffee, always served with a smile. In addition, all the staff team were of excellent support to the whole family when Mum passed away. We feel we could not have chosen a better healthcare facility for Dad - "home from home"."

Georgie B rating: 5.00 out of 5

"My father is a new resident (one month), and since his arrival to the present date, it can be simply put - excellent in all aspects and far exceeded our expectations. He, without prompt, continually praised, especially the staff and food. I have visited the Lodge on most days, so consider I can reflect accurately on the aspects of this review. Management excellent."

John B rating: 5.00 out of 5

"My mother has settled into Memory Lane and she appears calm and happy with her surroundings. The Memory Lane team are excellent and very attentive to my mother's needs. She is happy with her bedroom which looks onto the courtyard garden and it is always clean."

J N rating: 5 out of 5

"My husband was made very welcome on arrival and all the staff were so kind and helpful. He enjoyed his stay and said the food was excellent. As it was his first time in respite, he was a bit confused. The only criticism is the TV was not in a good position to view from the armchair."

C A rating: 4.75 out of 5

"Mum was in the home temporarily for her delirium which was very bad. Though the overall experience has been a bad one in her mind, due to the illness, the staff took excellent care of her, keeping me informed every step of the way, including when she was rushed to hospital in the early hours twice in one week. After a few weeks, they literally brought my mum back from the dark place she was in, looked after her brilliantly. Due to covid and distance from the home, it was difficult for me to visit so a visit had to be booked many weeks in advance, but this was a small matter. The visiting pod was lovely and you almost forgot the glass partition was there at all. Mum has since left Werrington for a permanent place nearer me but I won't forget what the wonderful staff did for her and how well they cared for her, especially Mabel. I was also very very impressed at being asked how I was when I called too. Good to regard family especially with Delirium cases so thank you."

Teresa rating: 4 out of 5

"Gloriously, friendly and surprising!"

Brian L rating: 5 out of 5

"This care home via all staff, whatever their position or function, consistently provide the highest standards of care and compassion one could wish for. Please note because of Covid restrictions, one cannot enter the building so some marks are given as 'good' and not 'excellent' because of this."

A D rating: 4.75 out of 5

"The experience I and my family found was really good. All the staff, carers nurses and everyone was friendly, welcoming and helpful. When you phone whoever answers the phone was friendly and helpful. Nothing was too much trouble. My mum always looked clean and well cared for. During lockdown when you phoned it was never too much trouble and had time for you. My mum's end of life care was excellent, the nursing staff kept me informed and caring. I was allowed to see my mum and my family. We have nothing but praise and thanks for there work."

I M rating: 4.91 out of 5

"Big thank you for the team for managing so uncomfortable times. Safety is first and this is what the team from Werrington Lodge done especially during covid. Great management skills for the person in charge to achieve this well Thank you for your care of my dear friend."

Emma K rating: 5 out of 5

"Big thank you for the care you give to my dear friend living at Werrington Lodge. All staff are friendly and I’ve spoken several times with the manager and he reassured me that everything is ok. Thank you."

Janet P rating: 5 out of 5

"Since coming to Werrington Lodge at the end of April this year I have been made to feel very welcome. I have found the staff very caring and friendly, they have looked after all my nursing needs. The facilities and activities are good. The food is enjoyable and nothing is too much trouble to accommodate my dietary needs. Everyone works extremely hard to make every day a pleasant experience for the residents."

C P rating: 4.36 out of 5

"Until I stayed after a hip operation last Mach I had no idea how dedicated and hardworking the care staff is. I visited my husband almost daily before that, but it gave me no idea of all that goes into caring for a person, although I had taken care, with home help, of my husband at home. I found the lunches delicious and the care and staff marvelous! Everywhere always lovely and clean. My husband is happy to be so well looked after in the care home. I teased the staff I would b emoving in. They said to take their holidays! I can be difficult you see!"

V S rating: 4.33 out of 5

"I visit my friend every week. The home is always clean and fresh. Staff are all friendly. Generally, all looks very comfortable. I would highly recommend the home to anybody."

D F rating: 5 out of 5

"I feel there should be more staff, day and night. I am a frequent visitor and see the need for more staff when residents are upset and distressed or wandering. The activity room is an excellent facility, not being utilised because of a lack of staff. It should be a place to go for residents, for a change of scenery, or quiet time or nice music. There definitely needs to be more daily music. The bath needs replacing, residents need to be able to bath at least once a week, not working hardly from August 2019 to present. The new management team give me confidence things will improve."

Jane H rating: 3.17 out of 5

"A lovely home which is always warm and friendly. There is a good choice of food and activities on offer. It is also clean, spacious and tidy. Highly recommended Werrington Lodge."

J A rating: 5 out of 5

"Provided a room and a lovely buffet for my Aunt's 90th Birthday Party - free of charge!"

K F rating: 4 out of 5

"The care home provided a 90th birthday celebration for my Aunt's birthday. We were given use of the activities room, buffet and cake."

S M rating: 4 out of 5

"We came to celebrate my Auntie's 90th Birthday. I have to say the care home did her proud. They put on a lovely spread. The home itself was very clean, well maintained and looked after. Also, the staff were very friendly and helpful and the residents all looked nice and clean and well looked after."

Barry K rating: 5 out of 5

"Every time that I visit, which is very regularly at least weekly, I am so impressed with the care and concern staff display. I can say no higher recommendation than, when my turn comes I hope you have a vacancy for me. I wish to commend the two receptionist as exceptional."

Ian R rating: 4.67 out of 5

"I have found all of the staff at all levels to be considerate, helpful, kind and knowledgeable. Again all staff seem to be there because they choose to be and not a case of 'this job until I get a better offer'. Quite happy and relieved that my mother is in the best possible place she could be."

H D rating: 4.75 out of 5

"I know when my turn comes I would be happy to be a resident here."

Ian R rating: 4.55 out of 5

"My husband has been in Werrington Lodge Care Home for over 5 months. He was taken there at my request from hospital. I remember the senior carer comforting me as I was upset with him having to go into a nursing home as I couldn't cope anymore ( I had for 7 years). She said the staff care and they certainly do. Residents are cared for very well."

L S rating: 4.08 out of 5

"I am very pleased with the care given to my wife by the staff at Warrington Lodge."

Bryan S rating: 4.83 out of 5

"I am very pleased with the service provided by Werrington Lodge. The staff have all treated my Father with kindness, respect and helped maintain his dignity. He has specific needs in terms of diet and physical complaints and, in my opinion, the staff have exceeded their duties in supporting my Father during this difficult time."

Richard W rating: 4.33 out of 5

"The home is well run, clean and friendly. Nothing is too much of a problem."

Lea M rating: 4.92 out of 5

"My dad suffers with Lewy Body Dementia and many other health issues. The care he gets at Barchester Werrington Lodge is second to none. The carers are wonderful, they care for my dad so wonderfully. They really do care, it is so lovely to see. The nursing staff are excellent and very diligent to all my dad's medical needs. Any issues are always sorted immediately. First class care given by all. Management are wonderful and so, so caring. I really can't thank them all enough."

Bridgette S rating: 5 out of 5

"What a breath of fresh air this home is after a bad experience in a previous home to find such a peaceful, calm and pleasant surroundings was a wish come true. From management staff to nursery carers and helpers all with such high standards. The food you couldn't ask for better, freshly baked biscuits in the afternoon who could ask for more. I thank my lucky stars that my husband was taken into their care. What a difference in him. Unbelievable. I thank you all from the bottom of my heart."

Jennifer C rating: 5 out of 5

"So far, the care my father has received from the nursing staff and carers has been fantastic - they all genuinely care for his welfare. This is the most important part for myself, providing confidence and reassurance during turbulent times. The staff are also excellent in communications with myself - us working together to ensure what's in my dads best interest."

Kevin P rating: 4.58 out of 5

"After leaving hospital my mother stayed for a four week respite period. She could not praise the care she received nor the staff highly enough, albeit at a stressful time for her."

Frances W rating: 4.58 out of 5

"My Mum has been at Werrington Lodge for 5 months and has always been looked after so well by the amazing team, led by the Manager. Mum is happy and content at all times. I cannot recommend Werrington Lodge highly enough."

Ian M rating: 4.75 out of 5

"My sister has been a resident from April 2017. She has settled well and is receiving good care. The staff do a wonderful job, especially the older more experienced, even though I wish there were more of them sometimes. They obviously love the residents."

J N rating: 4 out of 5

"Relaxed friendly atmosphere. Staff always helpful."

Shirley C rating: 4.36 out of 5

"My mum spent the last two weeks of her life at Werrington Lodge. The care she received was second to none. The staff were amazing and did everything they could to make her comfortable."

P M rating: 4.55 out of 5

"I find all the staff very helpful and nothing is too much trouble. Always willing to answer questions about my wife."

Ronald H rating: 4.92 out of 5

"I have been visiting my wife for a number of weeks so I have been able to observe the staff going about their daily work. I am very impressed with the care they provide, they are constantly checking to see if the patients are having the right amount of fluids and also regular to the toilet. I would definitely recommend this care home to anyone."

Kenneth K rating: 4.82 out of 5

"Staff always very helpful and welcoming and encouraged us to visit anytime. The management are helpful above and beyond expectations. The food is good, nursing care is good."

J W rating: 4.08 out of 5

"I was attracted to a poster displayed in my local Tesco inviting people who are lonely to visit. I went along and was warmly welcomed and was offered lunch. This was in June 2017. I have visited twice and made friends with both staff and residents. I cannot comment on the rooms etc. as I chat to the residents in the lounge and dining room and all appear happy and well looked after."

P C rating: 5 out of 5

"I have just spent two weeks in respite and have had the chance to observe the staff going about their daily work. I have nothing but admiration for the way they care for the residents both with skill and compassion. I would not hesitate to recommend this care home. The staff are a credit to both themselves and their profession."

Kenneth K rating: 4.5 out of 5

"On our visits we have always been met with friendly faces and the staff are very kind and helpful. A very clean and tidy home."

A D rating: 4 out of 5

"On each visit, I have found the staff caring and pleasant. Regularly checking on client and encouraging him to eat, drink, take medication etc. Personal hygiene and cleanliness is excellent. Client is encouraged to join in activities and if not possible, entertainment provided by choice of TV and bird feeds outside."

Lorriane G rating: 4.25 out of 5

"I find the staff very helpful. My wife's room is always spotlessly clean, her room looks out onto the gardens which are very nice as she can see the birds, she is bed ridden and spends all her time in bed. The food is very good, breakfast, lunch and dinner, tea and biscuits in the afternoon, myself included or other visitors. Reception very welcoming."

R H rating: 4.92 out of 5

"My wife has been a resident since June 2010 with advanced Alzheimers. She has always had first class treatment, management and staff are kind and always helpful."

John L rating: 5 out of 5

"It was a hard decision to put my husband in a home. Werrington Lodge has helped put my mind at ease. When I visit I feel like part of a family. My husband's dementia has got a lot worse, but the staff are caring and tolerant. Every one of the staff and managers fusses over me when I arrive."

M K rating: 5 out of 5

"The care home have been excellent with my father. The staff and managers always keep us informed of any treatments, doctor's visits etc. The food is fantastic, freshly made. All needs catered for."

Lyn N rating: 5 out of 5

My family and I would like to thank everyone at Werrington Lodge for their really kind and sensitive care of Keith during the short time he was with you. We feel that everyone went the extra mile in the way you cared for him

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Werrington Lodge Care Home offer?

    Werrington Lodge Care Home offers Nursing care, Dementia care, Respite / Short stay.