Meet the Upton Bay Care Home team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members  below.

Mevin Sohorye

General Manager

Hi, my name is Mevin, and I am the General Manager here at Upton Bay. Welcome to our website!

I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – my mum. For this very reason it has always been a vocation to me.

I have a wealth of experience having worked for both private and public health care providers and I have ‘worked my way up’. Prior to joining Barchester, I worked as a Home Manager for a specialist dementia and mental health care home. I also spent some years in London working for a large care provider, where I worked my way up from Deputy Manager to a senior management role, which involved overseeing the smooth running of 16 homes, including nursing, dementia and mental health facilities. I have gained many qualifications, including an NVQ 5 in Management & Leadership.

I strive for excellence and will dedicate myself to ensure those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone. Most of all, I lead with my heart.

I live locally with my beautiful and devoted wife, Rachel. I am also an avid Liverpool fan and will rarely miss a match! I love to cook and I am a trained chef. Also, music and dance are a huge vice for me.

Shadow Gould

Deputy Manager

My story into care initially started on somewhat of a whim, in all honesty I don’t think the twenty year old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference to someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQ’s. I have predominantly worked in Residential, Dementia and Mental Health care settings, my key area of interest is Safeguarding.

For any person, family member or loved one, choosing a care home can understandably be an extremely difficult time; the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.

Barchester’s renowned reputation and ethos proves only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise within the rest of the team embarking on this upcoming venture. Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.

Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying of new foods! I have quite the passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, should this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone

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Sophie Payne

Home Services Advisor

My experience comes from caring for complex brain injuries in care and rehabilitation settings, and also within my own family. I have found confidence and passion for providing support for adults, and experience in care gives me a true understanding of what families are going through when choosing the right care home for their loved one, so I will be on hand to guide you through the process with compassion and empathy.

To keep my brain ticking over, I am currently working towards an NVQ Level 4 in Adult Care. My background is in working the skies for a luxury airline: I’ve always time to share a story or two over a cuppa, and promise to provide the highest standard of customer service. I am looking forward to meeting and getting to know all of the wonderful residents and clients new to Upton Bay!

At home, I’m a mum to mini sausage dog, Cornelius. I’m very family orientated and always manage to schedule time for making (and eating) pancakes with my mum and the family pooches!

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Monika Sypula


What was only ever meant to have been a two week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.

Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.  

Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.

Whilst my role is to primarily oversee the day to day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.

Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.

I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open minded team that clearly share the same passion about care as I do - It’s such an exciting time and I cannot wait to meet you all.

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Pedro Lagarto

Head of Maintenance

Hi, I'm Pedro, Head of Maintenance at Upton Bay Care Home. I take great pride in maintaining our beautiful home, and ensuring it is the most comfortable environment for our residents. No job is too big or too small, and I will always make sure that Upton Bay is your or your loved ones 'castle'.

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Jackie Bath

Administration Assistant

Hello, I'm Jackie, Admin Assistant at Upton Bay. I look forward to welcoming new and much loved families to Upton Bay!

Karen Grant

Activities Coordinator

I first worked in the care sector in 2010, starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated dementia and residential activities, working as a peripatetic activities coordinator in 16 out of 20 homes within a group, and then in 2018, I was part of a team that commissioned a new luxury care home, where I was an Activities Team Leader.

I enjoy making wishes come true for residents: in February 2015, I organised my first wedding in a care home. The lady resident who was living with dementia was unable to travel to Hertfordshire for her granddaughters wedding, so I brought the wedding to her. I organised a wedding blessing at the home; we had a vicar, a choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne—the full works.

In 2017, I organised a smaller wedding in the garden, and this was a special wish for a gentleman resident to see his granddaughter married. Organising these special moments gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.

I cannot wait to welcome our residents into their wonderful new home and help to bring smiles, joy and laughter to each day.

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Alain Fadonougbo

Head Chef

My career in hospitality and catering started in 1995. I’ve worked and trained in France, managed beach resorts in Ghana and I am now very settled and happy in the UK.

I started working as a chef in the care sector in 2007. I chose to join Barchester as their standards and expectations are so high. I believe a good chef is an artist and should be able to create delicious menus from the local, seasonal produce on offer.

We have a strong passionate team here at Upton Bay and we are looking forward to welcoming our residents to their new home.

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Mark Jeffries

Second Chef

Hi, I'm Mark, Second Chef at Upton Bay.

Originally from Wimborne, I learned my trade studying at Bournemouth Catering college.

I have worked in many hotels, restaurants and public houses in a long career in catering before settling in to working for nearly 17 years as Head Chef on a military base.

I moved to Upton Bay because I love to cook. I felt immediately at home and wanted to give everything I could to those who need it the most.

Outside of work I enjoy gardening, family time, cycling and travel. In 2017, I spent a 7 month sabbatical travelling round the world by cruise, and 2 months travelling the United States from coast to coast - It’s my real passion!

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Toby Bath

General Assistant

Hi, I'm Toby. As general Assistant, I'm on hand to support our team, residents and families throughout the day. 

Jack Holt

Kitchen Assistant

Hi, I'm Jack, Kitchen assistant t Upton Bay. I will be supporting the Catering team to ensure you are always enjoying high quality food and drinks, and providing a really great dining experience for all. 

Wendy Ayley

Head Housekeeper

Hi, My name is Wendy and I am the Head Housekeeper at Upton Bay.

I've worked in care since before 2001 so have lots of experience and high standards when it comes to cleaning. Love a home to be as clean and fragrant after 5 years as it is on day one.

Looking after the concerns of our residents is high priority whether it be keeping their rooms clean or ironing their clothes so they always look their best. I love my job and developing my team.

Personally I have a big love for Poole Town Football Club where I work as a volunteer alongside my husband who is the kit manager. Keeping the teams looking smart at every match mirrors my standards at work. My second passion is walking our dog in new places as often as possible. She is a Labrador cross German shepherd and hasn't been dry for 24 hours since we rescued her.

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Emma Barlow

Senior Care Assistant

I am a Senior Care Assistant and I am so proud and excited to be part of such a great new home and team.

I am honoured to be one of the first people you and your loved ones will meet. I understand that it can be an emotional time moving into a care home, but rest assured, we will be offering the best care, comfort and companionship possible.

I have been working in the care sector since 2005. I love my job and I am very passionate about what I do as a Senior Care Assistant and I love making a difference and putting a smile on someone’s face.

I look forward to meeting you all and welcoming you to Upton Bay.

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Iryna Ihnatovich

Senior Care Assistant

I am very happy and proud to be working here. All of my colleagues are so passionate about what they are doing and we all share Barchester's values. 

My journey into care work started in 2009, when I joined one of the local care agencies. I had a chance of working in different places and meeting lots of new people. At the same time, I gained vast experience working with a variety of clients who lived in their own homes, units and hospitals. As much as I liked doing all that, I realised that my passion is in elderly care.

I am passionate about improving people’s lives and I love to see the smiles on residents' faces. I worked my way up from being a bank care assistant and completing my NVQs in Social Care. I always seek to improve and to become the best I can be. After I finished my NVQ Level 5, I worked as a Deputy Manager in a domiciliary care agency in Bournemouth.  

I am feeling very excited about welcoming more residents into Upton Bay and changing their life for the better with the help of my wonderful colleagues. 

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Ivy Morente

Senior Care Assistant

As Senior care Assistant, I support residents through the night to ensure they are safe and comfortable. 

Rose Hollis

Care Assistant

I am passionate about delivering a high standard of care. I’m so proud to be part of the team at Upton Bay I am married with six children and I enjoy family time, gardening, reading, travelling and musicals. I look forward to welcoming you and your family to Upton Bay.

Kirsty Capenter

Care Assistant

I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay.

I have worked in the care sector since 2015 and it is my absolute passion. I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling; nothing beats it. 

I look forward to meeting you all with a big smile and a warm welcome to Upton Bay. 

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Sophie O'Sullivan

Care Assistant

I am a Care Assistant here at Upton Bay. I have four children and joined the care sector in 2018, when my youngest started school.

I am very grateful to have been chosen for my role at Upton Bay. It really is a beautiful home in a stunning area, and we have a great team in place.

My face will be one of the first you will see when you come to Upton Bay. I know it can be a daunting time for you and your loved one, but rest assured, I will always do my best to ensure your loved one is settled, comfortable and happy.

I absolutely love my job and I will always go the extra mile to ensure everyone is comfortable and have everything they need.

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Tamsyn Heeps

Care Assistant

I am really excited to be part of this brand new team! I’m really looking forward to welcoming you and your loved ones to Upton Bay.

I have been in the care sector since 2015 and I couldn’t imagine doing anything else. I have such a passion for providing the best care possible and keeping smiles on faces. 

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Kerrie Cox

Senior Care Assistant

Hello, I'm Kerrie, Senior Care Assistant at Upton Bay. I ensure our home runs smoothly, and that our ladies and gents are receiving the best possible care that they deserve. 

Jayne Chapman

Care Assistant

My name is Jayne, I am a care assistant at Upton Bay. I enjoy supporting our residents each day and ensuring they are comfortable, happy, and cared for. 

Caroline Cox

Care Assistant

Hello there, I'm Caroline, care assistant at Upton Bay. Supporting residents during the night, I ensure they are safe and comfortable, and am always on hand for tea and a natter if they can't sleep! 

Sarah Harrison

Care Assistant

Hello, my name is Sarah, I am a night care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!

Niamh Christopher

Care Assistant

Hello my name is Niamh, I am very privileged and honoured to be a member of Team Upton Bay.

I have been working in care since 2019 and I have loved every bit of it. I have such a passion for care. The main part I love about my job is getting to know all the residents and caring for them in the best way I possibly can. Getting to know the family members is also a huge part of my role and is essential in making sure that you know that your precious loved ones are in the best hands possible.

Making a difference to someone’s day just makes the job even better knowing that I have helped with that, it’s the best feeling.

Outside work I own a horse, who keeps me busy and on my toes! I love to be out in the open getting fresh air. I also have a Level 3 diploma in Sports Massage Therapy, which is also a passion of mine, again it’s all about helping people with their mind, body and health, which makes people feel better in themselves. I am planning to carry this on and further my knowledge by doing a Level 4 Diploma. I love spending time with my family and friends.

I cannot wait to meet you all at Upton Bay with a warm welcome from all our amazing team. 

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Natalie Cox

Care Assistant

Hi, my name is Natalie. I am so excited to be a part of this team in a brand new beautiful care home. I am a night Care Assistant so I will be here throughout the night for whatever you need! You’re never alone and always in safe hands.  

I have been working in the care industry since 2013, my main passion is dementia care, I’ve done vast amounts of dementia training and I volunteered in a dementia care home during my maternity leave. 

I look forward to seeing you and offering you a warm welcome at Upton Bay.

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Jade Williams

Care Assistant

Hi my name is Jade, I am really excited to be a part of the Upton Bay team.

I am passionate about care work, and I find it so rewarding. One of my favourite parts of my job is putting a smile on someone’s face, and ensuring they receive the best possible care.

I am an outgoing individual. I love to travel and see the world, and I enjoy cooking- I love a curry the: spicier the better!

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Karen Steele

Care Assistant

Hello, my name is Karen, and I have been working in the care industry for 20 years.

I have experience across many aspects of care, from domiciliary care for local authorities, to private specialist dementia care homes. My favourite environment is residential care, as I can spend time with each individual, and truly get to know residents, building friendships with each one. I am looking forward to delivering excellent Barchester standards of care, to your loves ones. I looked after my Grandfather for 5 years in his home, whilst raising my 2 young children: that’s what inspired me to work in care full time.

Outside of work, I enjoy cycling, walking, eating out with family and spending all the time I can with them!

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Michelle Cobley


Hello! My name is Michelle, and I am delighted to be joining the fabulous team at Upton Bay as Chaplain.

I will be at the home every other Thursday, to meet and chat with residents, families, visitors and staff as required. I have been a licenced minister for many years, and am now entering my final year of ordination training. This means that if all goes to plan, I will be ordained mid 2023!

My background is clinical nursing and specialist healthcare. I am married to husband Mike, and we moved to Hamworthy just over a year ago. Moving to Hamworthy was a sense of homecoming for me as I was born, and grew up, here. We have two dogs and our favourite place to travel to is Malta.

I am very excited to have been given the privilege of this new role, and I look forward to meeting you soon. Please contact the Home Team for more information or to arrange to meet with me.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm


All other calls

01202 679 529

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards