Reviews for Upton Bay Care Home

"We cannot fault the love our late mother received at Barchester Upton Bay Care Home. All staff, from reception, the manager, the pink ladies, chef, housekeeps and all the carers, have been exceptional and a great comfort to the family. The home is beautifully decorated, homely and clean. Mum enjoyed many activities, especially the visiting singers and musicians."

S D
carehome.co.uk rating: 5.00 out of 5

"I am deeply grateful for the exceptional end-of-life care my father received at Upton Bay Care Home. The staff exhibited unwavering compassion and created a supportive environment both for my father and the family. Their professionalism, expertise, empathy and commitment were evident in all their interactions. Thank you for your help and support in making a very difficult and emotionally fraught journey so much more bearable."

Rosie A
carehome.co.uk rating: 5.00 out of 5

"Beautiful home, staff lovely, it has always been a pleasure coming here. Long may it last."

Michael P
carehome.co.uk rating: 5.00 out of 5

"I have been visiting my friend at Upton Bay for over a year and every visit is enjoyable. The welcome on arrival is always brilliant, the surroundings are lovely and the quality of care very high. The facilities are beautiful. Thank you to Upton Bay. You have been wonderful."

Sarah C
carehome.co.uk rating: 5.00 out of 5

"A lovely place to spend your retirement."

Peter C
carehome.co.uk rating: 5.00 out of 5

"I continue to be so impressed and grateful for the care and love being shown to my wife. she is now physically and happier than than when she first came to Upton Bay last year. The regular updates and photographs of activities on Facebook are a great comfort and joy to myself and all of the family. Thank you to all the team at Upton Bay. You are wonderful!"

J F
carehome.co.uk rating: 5.00 out of 5

"Upton Bay gave our dear friend much care, kindness and support during her last year at their lovely care home. Big thanks to the manager and all the staff for their support to her friends too."

Valerie E
carehome.co.uk rating: 5.00 out of 5

"Thank you for your help and for answering all of my queries. This is a lovely home with welcoming staff and great facilities."

C L
carehome.co.uk rating: 5.00 out of 5

"I moved both my mother and stepfather into Upton Bay in February of this year. Their previous care home had no outside space to sit on a sunny day for the residents with dementia, the entertainment was also lacking. It was the best thing I have ever done. Not only is the care home like a hotel (it is immaculate) it is managed so well. The manager and all of his team go above and beyond. Any queries or questions were dealt with straight away and I have always been kept informed about their care. The genuine kindness of the staff is hard to find and all of the team should be very proud of the level of care and professionalism they show to the residents. Sadly, both my mother and stepfather passed away within a month of each other. The end-of-life care was second to none. I would highly recommend Upton Bay to anyone who has to put loved ones into care. Cannot fault it!"

B M
carehome.co.uk rating: 5.00 out of 5

"Great facilities available to all, visitors and residents alike. I especially love the 'do not dine alone', enabling others who might not have the luxury of preparing a regular hot meal and having the benefit of social interaction."

T H
carehome.co.uk rating: 4.50 out of 5

"My mother was reluctant to go into a care home for a two-week period over Christmas. One has had a lovely time, with delicious food, great entertainment and activities. In Mum's words 'it couldn't have been nicer', lovely, friendly staff. Well looked after. Beautiful decor. It's been lovely and Mum has said she will return."

Sandra H
carehome.co.uk rating: 5.00 out of 5

"Very nice home, residents very well cared for by very friendly staff. Community welcome to events at the home. Lovely, friendly home."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"Very welcoming and professional, care tailored to individual's needs."

T W
carehome.co.uk rating: 5.00 out of 5

"Barchester Upton Bay Care Home is without doubt exceptional in every aspect. You receive a warm welcome from friendly and professional staff who genuinely care and take interest in the residents. Food in the dining room is always lovely and a very good standard. The entertainment is outstanding, with a variety of events planned for all to enjoy. Nothing is too much trouble! Home from home with a hotel vibe. Congratulations Barchester Upton Bay!"

Robert G
carehome.co.uk rating: 5.00 out of 5

"When visiting Barchester Upton Bay prior to Mum coming in, I was very impressed with the overall presentation and cleanliness. Since she has been staying there, all members of staff have been very welcoming and caring."

Carolyn J
carehome.co.uk rating: 5.00 out of 5

"I have been here since the end of April 2023 and love it. I have no regrets moving in. Everyone is so friendly and kind. I still call it a hotel."

June S
carehome.co.uk rating: 5.00 out of 5

"We love it here, food is very good, people are friendly and we have plenty of laughter, we love to take part in the activities and enjoy each others' company."

Joyce H
carehome.co.uk rating: 5.00 out of 5

"I have been her for respite care while my husband has been in hospital and because I have been caring for him. He is 100 and has been very confused. I have been cared for so well and if I need another break I will ask to come here."

G K
carehome.co.uk rating: 5.00 out of 5

"Staff were very attentive - could not do enough for my dad. Excellent premises - like a five-star hotel."

C W
carehome.co.uk rating: 4.92 out of 5

"From the moment the family came to look to bringing Mum in, we have received nothing but kindness, support and understanding. The professional clinical care is outstanding. Mum has vascular dementia and the understanding of supporting her mental and physical needs for the conditional are exceptional."

K M
carehome.co.uk rating: 5.00 out of 5

"From the moment the family came to look to bringing Mum in, we have received nothing but kindness, support and understanding. It has been the hardest decision of our lives, but we have also been supported during this distressing time; given support on the condition and how it is impacting Mum; nothing has been too much trouble. The professional clinical care is outstanding, Mum has vascular dementia and the understanding of supporting her mental and physical needs for the condition is exceptional. We truly cannot thank everyone enough for the incredible support they are giving Mum."

Kathy M
carehome.co.uk rating: 5.00 out of 5

"The care at Upton Bay Care Home is exceptional. This month we celebrated my mother's 90th birthday and the staff ensured that her day was special. A special wish day was arranged a few days beforehand, with a visit to an aquarium, followed by ice cream and a stuffed toy penguin to keep as a memento. On her actual birthday, the staff assisted me with the family party and arranged a tea party for her later that day. During the two years that my mother has been a resident, she has been treated with care and respect. Upton Bay deserves an outstanding rating."

Lindsay B
carehome.co.uk rating: 4.58 out of 5

"I couldn't wish for a better care home for my wife who has dementia. I feel so pleased to have found such a place: her care needs are met by caring staff in a wonderful environment. Thank you."

Colin L
carehome.co.uk rating: 5.00 out of 5

"I have been visiting Barchester Upton Bay Care Home once a month over the past year for the monthly church service with some of the residents so was already aware of the care shown by the staff. When it became clear that my wife would need full-time care, Upton Bay was the obvious choice. The love shown by everyone for us both has been clear throughout. She is looked after and very comfortable. The care and support I have also received have been wonderful. It truly is a home in every meaning of the word. Thank you!"

James F
carehome.co.uk rating: 5.00 out of 5

"I can’t thank the team enough at Upton Bay, from booking our grandmother in with the manager to the whole team providing 5-star care. The difference in our grandmother in two weeks is incredible, she looks so fresh and stronger. A huge thank you to the activities coordinator, who has spent time with her doing activities and making her stay so enjoyable. Seeing her smile again and interacting with the staff and residents has been wonderful. Thank you again to all the staff, you really have made a difference, and our grandmother shall definitely be returning."

Claire P
carehome.co.uk rating: 5.00 out of 5

"Thank you so much to all the staff at Upton Bay who looked after me so well during my post-op hospital stay. I was welcomed and made to feel very comfortable. Managers all care. The staff are wonderful, kind, and efficient and treated me with dignity. The food and room are excellent and comfortable to a high standard. I will certainly recommend Upton Bay to anyone needing care. Everything I needed to cope after the hospital was in place."

Jan S
carehome.co.uk rating: 5.00 out of 5

"Upton Bay is amazing, from the moment that you arrive at reception there is a warm welcome. The team are all amazing and the facilities are clean, tidy, modern and spotless. Our friend is extremely happy at Upton Bay, the care is second to none and we are safe in the knowledge she is well cared for."

Sarah C
carehome.co.uk rating: 5.00 out of 5

"My mum and dad moved to Upton Bay in February 2023 having previously lived in a care home which was very poor. Upton Bay is the other end of the scale- it's fabulous! The staff are angels, so welcoming and friendly and nothing is too much trouble. Mum was declining fast until she moved to Upton Bay but is now thriving and happy. The food is excellent, lots of lovely activities to keep them entertained and the care is excellent. When you walk in the door all you can hear is the sound of laughter from happy residents and staff. Highly recommended."

Tracy M
carehome.co.uk rating: 5.00 out of 5

"The home was very kind and caring. It was a very professional service that really looked after my mother."

Timothy Y
carehome.co.uk rating: 5.00 out of 5

"The service at Upton Bay was excellent, my mother was in respite for 4 months and well looked after. Very friendly care team and management team, and excellence in food and rooms were very well presented during my mother's stay. It was her birthday and she received a small party cake and a gift from the care management team, you would not get that level of service in many care homes. They are very experienced in dealing with dementia patients and all the time my mother was there she was very happy well done to all at Upton Bay, and a massive thank you to all."

Stephen S
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Barchester Upton Bay Care Home for a month and everyone has been so kind caring and supportive of Mum and the family since she arrived. The manager and all of the team are so responsive and nothing is too much trouble. It was Mum's 91st birthday yesterday and the family were invited for a wonderful lunch and Mum was surprised with a delicious cake. Thank you to everyone for making the day so special."

Julia W
carehome.co.uk rating: 5.00 out of 5

"As an Ordinand (trainee priest) I visit many of the residents of Upton Bay as chaplain to the home. I am grateful to the manager for allowing my placement. Every member of staff I meet is kind, courteous and extremely caring. I see many interactions between staff and those they care for and, without exception, they are incredibly patient and thoughtful with individuals' dignity always being met. The residents are always well dressed with the ladies having regular hairdressing and beauty treatments - their nails are beautiful and the staff always ensure that the residents look their best. I have been there at meal times occasionally and the food looks wonderful - restaurant quality and presentation and so much choice! Upton Bay really feels like a home. There is so much choice for the residents and wonderful social activities. I really enjoy my visits to be chaplain to residents, staff and any family members needing me and I will be very sad when my 1-year secondment ends next May."

M C
carehome.co.uk rating: 4.58 out of 5

"Mum has been at Upton Bay for a couple of months now. We originally arranged a respite stay which helped us to be sure that it was the right place for her and us. As other reviews have said it’s a beautiful place in a beautiful location, but as all family members know what you’re really concerned about when choosing a care home for a loved one is whether the care matches the 5-star rating. Well, I can honestly say yes it does. Everyone at Upton Bay has shown great kindness, they’re always available to answer any questions I have and I pop in any time or day when I’m free to have a cup of tea and see mum. There’s a great activity program each day so mum is never on her own and always has company and plenty to do. I’ve also been impressed with how quickly staff have responded to mums changing health needs and kept me up to date with any of my concerns. A big thank you to the manager and all the team at Upton Bay."

Jackie H
carehome.co.uk rating: 5.00 out of 5

"From the moment she moved in, my mother has received excellent care. Her room, clothes and body are always clean and there is a good choice of food. She can choose to join other residents in the restaurant or eat in her room. There are lots of lovely lounges and areas to sit. There are plenty of interesting activities on offer. Visitors receive a warm welcome. My mother asked me to find a care home where she would feel safe and receive good care, and Barchester Upton Bay Care Home has been the perfect choice."

L B
carehome.co.uk rating: 5.00 out of 5

"What a joy to find Barchester Upton Bay Care Home. Mum felt at home here from day one. I didn’t think I would ever find a care home for mum with suitable high quality of care. I was wrong, Upton Bay is that home, the best in the area by a very long way. The care is excellent as are all the carers /staff /the manager. Facilities are superb as is the food (absolutely lovely food). Mum is very happy indeed. Thank you very much Upton Bay for all that you do, you are the very best in my opinion."

Melle L
carehome.co.uk rating: 5.00 out of 5

"From the first time visiting Upton Bay, where we instantly felt at home, to four months later, we knew the right choice was made for our mother. The care and support given by all staff are excellent. It's always a pleasure to visit, greeted by friendly staff with a smile and a chat. A very good range of activities put on. The visit to the park over the Queen's Jubilee was lovely. I cannot recommend enough the manager and the team, facilities, cleanliness, support and care at Upton Bay."

P P
carehome.co.uk rating: 5.00 out of 5

"The staff here are very friendly and genuine people. The activities provided for residents are particularly impressive. My brother is a resident of Upton Bay and tells me how much he looks forward to the trips out in the minibus. He also likes the food, which is always varied, and luckily, he has his favourite salmon regularly, which pleases me very much."

Tess N
carehome.co.uk rating: 5.00 out of 5

"As I write, I'm singing songs in the courtyard at Upton Bay with my dad and other residents and families. It's such a joyful evening in a time where such joyfulness is precious. This has been typical of my experience with everyone at Upton Bay. All the staff are lovely, and the place itself is well throughout and a pleasure to be in. Thank you, Upton Bay."

Louise W
carehome.co.uk rating: 5.00 out of 5

"Mum has been here for over a year, and when she first came, I didn't think that she would settle. It took a little while, but after a couple of months, she started seeing Barchester as her home, which is all we wanted for her."

Daryl E
carehome.co.uk rating: 5.00 out of 5

"Thank you very much to the management team and care team for welcoming my dad into Upton Bay. All of the family came with dad to settle him in on his first day and all of the staff was caring, compassionate, and kind to all of us, not just dad. I was so impressed with the home. The many facilities you offer and the decor throughout are immaculate."

G P
carehome.co.uk rating: 5.00 out of 5

"The surroundings are modern, clean and welcoming. Not a typical "care home", more like a "care hotel". Lovely cafe area for service users and visitors, plus a choice of seating areas, including a lovely garden. It was a little challenging to visit and leave again in the evening when the reception was closed."

Clare J
carehome.co.uk rating: 4.83 out of 5

"Moving our loved ones into permanent care is something we had never expected to do so soon. However, the experience has been made so much easier by the management team at Upton Bay, who I can’t thank enough. The carers are very kind and always make him smile. They ensure he is comfortable at all times, and his appetite has returned at long last, thanks to the good food and attentive staff. I would recommend Upton Bay to anyone in the same situation based on their compassion and expertise in dementia care."

M P
carehome.co.uk rating: 5.00 out of 5

"Staff extremely helpful and kind. I was happy to leave my loved one in their hands."

A H
carehome.co.uk rating: 5 out of 5

"I moved in to give my family the respite they need. The staff have been very kind and understanding during this difficult time. I am always treated with dignity and respect, and the carers are accommodating of my requirements. My facilities are of a very high standard and kept clean and tidy. The lovely ladies always check on me. Nothing is too much trouble."

Derek P
carehome.co.uk rating: 5 out of 5

"Our Dad was in Upton Bay initially for respite and eventually residential care. We were cared for as well as our Dad. The food was amazing and they catered for Dad's needs even as his appetite lessened and he needed alternative softer meals. The room was always immaculate and the care faultless. It was always a pleasure to visit Dad and we were always welcomed at any time of the day. As Dad reached the end of his life and was placed on end of life care we were able to stay with him overnight and during the day. Nothing was too much trouble. The care staff are all absolute diamonds, again nothing was too much trouble even when busy. We were able to leave our Dad in the care of Upton Bay and not have to worry. Upon our Dad passing away, he was treated with absolute dignity and the care staff looked after our family too. Thank you so much for everything. We couldn't recommend Upton Bay enough to anyone who wants excellent care and has to entrust their loved one to a care home"

Viv W
carehome.co.uk rating: 5 out of 5

"My husband and I have just moved his Mum into Upton Bay and these first few days have been a wonderful transition from her home on the Isle of Man into Assisted Living. The Home Service Advisor has been absolutely amazing with helping us navigate this huge change and we all feel welcomed and cared for this week. Last evening we had a beautifully prepared meal in the Family Room. The chefs have gone out of their way to nurture us with delicious food and warm hospitality. I know Mum’s new home will continue to hold her as she settles in. And, the best part for her are the dogs that greet her each day. We are grateful to the whole team at Upton Bay and look forward to many more fine days to come."

Gretchen K
carehome.co.uk rating: 4.58 out of 5

"It’s a pleasure to visit my friend in this home. He’s very happy and well looked after. It’s a shame to let go of independence in older age, but Upton Bay is doing a grand job of making sure he’s still busy every day. The staff are very nice. I booked the private dining room so that we could have lunch and a beer together, which was like old times. Clean home and well looked after. I’m still on my own two wobbly legs for now, but if that changes, I know where I’ll be booking myself in. Cheers for looking after him."

M M
carehome.co.uk rating: 5 out of 5

"I have nothing but praise after my visit to take my husband out to lunch yesterday. He was happy, beautifully shaved and I was more than happy and our little dog was so pleased to see him. On returning to Upton Bay we were greeted by smiling people doing something for children in need. Lots of laughter greeted us at the door. Well done to you and your team, I am very grateful I found you all."

L H
carehome.co.uk rating: 5 out of 5

"My mother is very happy with the care she is receiving at Barchester Upton Bay Care Home. The food is excellent and the staff are friendly and caring. The building and facilities are luxurious."

Lindsay B
carehome.co.uk rating: 5 out of 5

"From my first enquiry to dad starting we have been treated with respect and care. All staff and management take time to reassure you and answer any questions. I can't recommend or thank them for dads care enough. We hope to see you again in the future. Highly recommend. Thank you."

V M
carehome.co.uk rating: 5 out of 5

"The staff were very good here. A very good home for rest, peaceful when i wanted it to be. I had an active week this week as there's been some great residents to join with activities. Spacious room and bathroom. Really enjoyed the company of the staff, especially the gentleman in maintenance - we had a laugh! Been here twice now, very happy both times."

J W
carehome.co.uk rating: 5 out of 5

"My sister and I looked around a lot of homes for Mum, we found the management and staff so welcoming and friendly than all the others that we visited we were so worried and tearful that Mum was going into a home, but really we needn't have been as she has settled in so much better than we expected. I would thoroughly recommend Upton bay to anyone who was thinking of a home."

Daryl E
carehome.co.uk rating: 5 out of 5

"My mum is currently in respite here but will become a resident. I cannot praise the staff enough, helpful kind and so compassionate. The manager is the best they can have and is always on hand for any problems or concerns we have for any. The home is superb, luxury so definitely 5star. But most important is the staff."

J P
carehome.co.uk rating: 5 out of 5

"I am extremely impressed with Upton Bay care home. My mother came in with Alzheimer's and a broken shoulder, very confused, we were struggling to manage things. Upton Bay Care Home have gone above and beyond our expectations, mum is happy, less confused, among friends, walking again and on the mend. An absolutely wonderful care home, I cannot recommend highly enough. It is a huge relief to know that mum is in such excellent hands with amazing carers. Thank you. First-rate and beyond five stars."

Melle L
carehome.co.uk rating: 5 out of 5

"We were welcomed promptly and cheerfully at the front door. Everyone we saw acknowledged us with a smile and a greeting. When we needed help to sit my sister up it was there done in seconds and she moved professionally."

Vera J
carehome.co.uk rating: 5 out of 5

"Staff are very helpful and beautiful building. Relatives are always welcomed with a smile and the food is really lovely. The team are always helpful and they would support us in anything that we need."

Paula R
carehome.co.uk rating: 5 out of 5

"Barchester Upton Bay Care Home has been amazing. Our mother came to stay for a two weeks respite. The staff and the care she received was excellent. She is booked in again for some more respite and we have peace of mind she will be receiving the best care."

Lisa V
carehome.co.uk rating: 5 out of 5

"Mum has been here for about six weeks now. Her mental health has improved immensely. She is happier, cleaner and safer. Her sense of humor has returned and she is back to the mum we all know and love."

C M
carehome.co.uk rating: 5 out of 5

"My Godmother has had a much-needed stay at Upton Bay Care Home. Things were becoming quite hard at home for the immediate family. A couple of weeks respite was hugely beneficial to all of us. She called us every day to let us know how she was getting on, and every day seemed to be a really positive one. I live too far to visit but knowing she had lot of activities and entertainment morning and afternoon was a big relief as I was worried she would get bored. I needn't have worried as every call she was so happy. Food was reportedly amazing and the chef catered to her tricky dietary needs. The manager sent the family updates and she looked so happy in photos - it was nice to see her enjoying herself and doing things we didn't even know she enjoyed. Her other daughters visited often and the staff were really positive and welcoming. We're happy she's home as we missed her greatly but it's a relief to know there is such a lovely place for her to go for a break whenever needed."

Jane B
carehome.co.uk rating: 5 out of 5

"Upton Bay goes above and beyond for Dad and our whole family. The care staff are fantastic. I don't need to worry about checking up on Dad because I know they will always be in touch regularly. Dad has made so many positive improvements here in the last three months. Before he struggled to walk across a room, and now, I've never seen him move so quick! He is eating so much better because of encouragement from staff and the social dining environment, which has given him some strength back/ We're so happy that Dad is enjoying life at Upton Bay - our minds are at ease."

L A
carehome.co.uk rating: 5 out of 5

"My husband received a very warm welcome when he arrived for respite care at Upton Bay. His love of jazz had been noted and was playing on the sound system, which made him happy immediately. The welcome card was a lovely thought as was the enticing bowl of fruit. On his return home he told me he'd had a wonderful time, everyone was very kind and would happily go again which was music to my ears."

M F
carehome.co.uk rating: 5 out of 5

"The most incredible home! As a family making the decision to put our auntie in a care home was emotionally very difficult. We visited many care homes and were very anxious and apprehensive throughout. When we arrived at Upton Bay we instantly knew it was special and a place we could trust. It was further cemented when we spoke to the manager who was very genuine, proactive, transparent and took great interest in the life my auntie would like to lead, her hopes, dreams and aspirations which I found very reassuring as so many other care homes focus on the past. The team is very knowledgeable, friendly and greet me by my first name. She always looks pristine! (real focus and attention to detail) she is encouraged out on trips and is constantly kept busy, the food is wonderful. Her room is stunningly beautiful and spacious. Since moving to Upton my auntie looks ten years younger living an amazingly full and active life. Upton Bay is more than what we could have ever hoped and dreamed of."

Linda T
carehome.co.uk rating: 5 out of 5

"The staff at Upton Bay are amazing. They are helpful, understanding, compassionate and do all they can to reassure you that everything is ok. I had to make the hard decision to put my father into care, the staff here have been so very kind and have helped and guided me through this difficult process. Nothing is too much for them, I have regular contact, either by email or phone on how my father is keeping. They have even helped me with my own mental health with their reassurance that I am not alone during this. I am so happy that he is where he is. I do not have to worry about his care, I feel at peace that he is extremely well cared for and looked after. Thank you to everyone at Upton Bay for everything you do."

Sally C
carehome.co.uk rating: 5 out of 5

"Right from the beginning, my aunt and I were made very welcome. The staff could not have done more to help us settle her in. Since then, they have treated my aunt with respect and dignity which is very important to me. They also always welcome me when I go to visit, which at the moment is most days, with a coffee offered. The home has been tastefully decorated and equipped, and it is a pleasure to visit."

Paula R
carehome.co.uk rating: 5 out of 5