Reviews for Upton Bay Care Home

5 stars, always such a lovely welcome. Good atmosphere, and a really lovely touch having fresh hot drinks and home made cakes for visitors. Really warm welcome and as a health care worker its always a pleasure coming to this home

Great welcome and excellent hospitality!
We came to visit and take Holy Communion to a friend of ours. She seems very happy with the care and standards of the home.
The five stars we've given are mainly because of the excellent welcome and very warm hospitality we receive every time we visit, including today. All of the staff that we met today, including the manager,were very professional, friendly, polite, caring and considerate. The coffee and cake on arrival is an excellent idea and works really well in the space and setting.
Thank you for making us feel really welcome! If I ever needed to go into a care home setting, this would definitely be the first place I would consider.

Amazing friendly and caring staff. I visited a guest for over a week whilst visiting the area. The home was beautifully clean, no unpleasant (although usually unavoidable) smells at any time. The food was gorgeous from what I observed, evening to the detail of menus. Each communal space was so welcoming. And despite being in the middle of the town there was, much to my surprise, plenty of wildlife too! If a loved one needs to home into their next home, then this care home would be a great choice. (June 2025).

"Mum had been in Upton Bay for around three years and i could not have asked for a better place for her to be. the staff are all fabulous and looked after mum brilliantly even in her more difficult moments. Of all the tough decisions we had to make as she suffered with dementia, i am 100% confident that we got this one right. super place with super people."

Elliott M
carehome.co.uk rating: 5.00 out of 5

"Wounderful place to visit, very clean realy welcoming alway a drink and a piece of cake waiting. residents all happy clean, Hair and nails looks lovely, I have been to entertament which was wonderful, I would recemended this home to any one. Well done"

Barbara M
carehome.co.uk rating: 5.00 out of 5

"Out mother spent the final four months of her life at Upton Bay, before finally passing away peacefully at the age of 98. She could not have had better care and love, with all her individual needs attended to. Her family and friends were always welcomed 24/7, and we came to feel part of a homely, loving community, able to fully enjoy her last Christmas and celebrate family birthdays together with staff and other residents at the home. Her final passing was managed with the utmost care and respect, supporting the family in every way possible, relieving much of the stress, and helping create some beautiful memories for us all. Thank you so much!"

Jane S
carehome.co.uk rating: 5.00 out of 5

"We were very happy with mum's respite stay at Upton Bay"

S W
carehome.co.uk rating: 5.00 out of 5

"Very impressed with mum's care, everybody has been amazing, couldn't have found a better, nicer care home for mum to have respite care. 5 Stars!"

N R
carehome.co.uk rating: 5.00 out of 5

"I couldn't of found a nicer Care Home for my Mum. Everybody was so friendly and caring and helpful. Nothing was too much trouble for any of the staff. Everbody made us feel so welcome on every visit, offering us tea or coffee and cake. The staff got my Mum joining in with activities and took her out on a couple of day trips which she really enjoyed. I would certainly recomend Upton Bay and I wouldn't hesitate to put my Mum back in for respite when the time comes."

Nicola R
carehome.co.uk rating: 4.92 out of 5

"My father became a resident on the Dementia ward at Upton Bay Care home in March 2024 up until his death in January this year. I have to say that the carehome team were all amazing and you truly know that your loved one could not be in a better place Thank Upton Bay . the manager and his team go out of their way to help you and are always on hand if they are needed . My brother and myself cannot thank them enough for all their support that they have shown us and our father . Just Brilliant 1st class service day in day out."

Mark J
carehome.co.uk rating: 5.00 out of 5

"My family and I cannot express out gratitude to all the staff for their care of my dad while he was staying with you. The food was excellent and dad thoroughly enjoyed his day trips out and the activities he did. He also enjoyed his birthday party with you. The rooms and facilities were outstanding. Absolutely no complaints - THANK YOU!"

Denise S
carehome.co.uk rating: 5.00 out of 5

"Upton Bay gave our dear friend much care, kindness and support during her last year at their lovely care home. Big thanks to the manager and all the staff for their support to her friends too."

Valerie E
carehome.co.uk rating: 5.00 out of 5

"I continue to be so impressed and grateful for the care and love being shown to my wife. She is now physically much healthier than when she first came to Upton Bay last year. The regular updates and photographs of activities on social media are a great comfort and joy to myself and all of the family. Thank you to all the team at Upton Bay. You are wonderful!"

J F
carehome.co.uk rating: 5.00 out of 5

"A lovely place to spend your retirement."

Peter C
carehome.co.uk rating: 5.00 out of 5

"I have been visiting my friend at Upton Bay for over a year and every visit is enjoyable. The welcome on arrival is always brilliant, the surroundings are lovely and the quality of care very high. The facilities are beautiful. Thank you to Upton Bay. You have been wonderful."

Sarah C
carehome.co.uk rating: 5.00 out of 5

"Beautiful home, staff lovely, it has always been a pleasure coming here. Long may it last."

Michael P
carehome.co.uk rating: 5.00 out of 5

"I am deeply grateful for the exceptional end-of-life care my father received at Upton Bay Care Home. The staff exhibited unwavering compassion and created a supportive environment both for my father and the family. Their professionalism, expertise, empathy and commitment were evident in all their interactions. Thank you for your help and support in making a very difficult and emotionally fraught journey so much more bearable."

Rosie A
carehome.co.uk rating: 5.00 out of 5

"We cannot fault the love our late mother received at Barchester Upton Bay Care Home. All staff, from reception, the manager, the pink ladies, chef, housekeeps and all the carers, have been exceptional and a great comfort to the family. The home is beautifully decorated, homely and clean. Mum enjoyed many activities, especially the visiting singers and musicians."

S D
carehome.co.uk rating: 5.00 out of 5

"Very friendly and helpful care home, staff are excellent and nothing is too much trouble. I like that they notify me or my brother when Dad has a fall. I would like to recommend Barchester Upton Bay Care Home to anyone looking for dementia care."

Mark J
carehome.co.uk rating: 5.00 out of 5

"Mum and Dad have been here for several weeks now and I am so happy at the way their needs have been handled. There has been great attention to how they are settling in and understanding their individual needs. The communication between the Barchester Upton Bay Care Home team and us has been excellent and I feel very well-informed about their situation. More than anything, I feel they are safe and cared for!"

Debra M
carehome.co.uk rating: 5.00 out of 5

"The staff at Upton Bay are without doubt the most caring and compassionate people I have ever met. They demonstrate that they empathise with each situation and genuinely care about the residents. I cannot recommend this home enough for anyone considering this as an option for their loved ones! Thank you."

Richard W
carehome.co.uk rating: 5.00 out of 5

"My mother, who suffers from dementia, needed full-time care which is a heartbreaking decision to have to make. We viewed several homes in the area but finding Barchester Upton Bay Care Home, well it's like a hotel! The staff, every single one of them, made us welcome and helped with the process of getting Mum safely here and settled, it was extremely hard for my sister and I but the support, care and understanding we've received has been absolutely outstanding, thank you Upton Bay. If you find yourself in a similar situation, please go to Upton, you truly won't be disappointed, it's the best care home ever, they'll welcome you and support you. I'm so happy that Mum's being so well looked after. Again, we can't thank you enough."

Kate R
carehome.co.uk rating: 5.00 out of 5

"We were recommended to Barchester Upton Bay Care Home by a friend. From the first day my mother went into care at Upton Bay, we have never been disappointed. The care, kindness and facilities are alike to being in a five-star hotel with the staff on-hand for the residents' every need. Nothing has been too much trouble and I am able to carry on with my life knowing that my mum could not be in a better place. All at Upton Bay have given my mum a reason to live again after losing my father."

Denise P
carehome.co.uk rating: 5.00 out of 5

"A friend of mine, who was living in a house on her own and was unable to do anything for herself, I suggested Barchester Upton Bay Care Home for respite care for two weeks and if she liked it she could stay longer, she decided to give it a go but in four days her mind was made up and she became a permanent resident. The staff are wonderful. nothing is too much trouble, the food is great, the rooms are spotless and there is so many things for them to do."

Marilyn J
carehome.co.uk rating: 5.00 out of 5

"My sister arrived at the start of the month to a warm welcome and made to feel comfortable and less anxious. Staff have been unfailingly friendly, helpful and always happy and smiling. My sister's state of mind has improved immensely. Her room is always spotless and her laundry done. She tells me the food is excellent and I have certainly enjoyed a few cakes!"

Peggy E
carehome.co.uk rating: 5.00 out of 5

"The care given to my wife has been brilliant. Everyone is so kind and caring. I have also received every kindness for which I am truly thankful. Thank you to the manager and all the staff for all you have done. If I could award six stars, I would."

Colin L
carehome.co.uk rating: 5.00 out of 5

"My relative was resident for more than one year at Barchester Upton Bay Care Home, whilst suffering with dementia. We were very impressed with the care she received, she was treated well with dignity and respect and as an individual at all times. Her preferences were adhered to she was offered a wide variety of food and drinks -always of the highest quality. There was an extensive program of activities on offer that catered for the diverse residents and their interests. These activities often included relatives and friends of residents, dog shows ,quizzes and musical evenings, through these events relationships with staff members were fostered creating a stronger caring network for the resident. Staff were very responsive to any queries, promptly arranging to meet relatives, to discuss any aspects of care. Staff liaised well with outside agencies, district nurses, physios etc, to ensure residents medical needs were promptly attended to. Outstanding work from all staff, well done."

Victoria K
carehome.co.uk rating: 5.00 out of 5

"Excellent care from all the staff, particularly in the last week before my husband died. All his carers were so kind and understanding and so patient in his final days."

J L
carehome.co.uk rating: 5.00 out of 5

"Both my mum and dad have been in Barchester Upton Bay Care Home over two years. The care has been fantastic and the feeling that I know they have been safe and looked after is immeasurable. Thank you to everyone."

J S
carehome.co.uk rating: 5.00 out of 5

"I am staying in Barchester Upton Bay Care Home whilst my flat is being repaired. I am fortunate that my family researched thoroughly as I am now 'celebrating life' and hoping that the builders take their time as I am benefitting so much from my stay. When I am at home I do not socialise but now I am making friends, joining in activities and going on bus trips. I have even had my nails painted, my hair done and enjoyed the chiropodist. I have a wonderful feeling of well-being, I feel I have a new identity. I love it here."

Judith M
carehome.co.uk rating: 5.00 out of 5

"So pleased we chose this company and home, mum is settling in so well. We can relax knowing that everything is being cared for."

Richard W
carehome.co.uk rating: 5.00 out of 5

"This is the second occasion on which our mother has come into Barchester Upton Bay Care Home for respite care, following falls and hospital surgery and treatments, and then a carefully planned return to her wardened flat. It was, therefore, so heartwarming and helpful to be welcomed back by familiar faces and a homely environment this time. The entire team at Upton have not only supported and encouraged our 98-year-old mother with her determination to regain as much independence as possible but also supported our family with their time, understanding, information and professional advice, to help us plan the ongoing care for her. This can be a daunting prospect and emotional rollercoaster made more bearable thanks to this dedicated team."

Jane S
carehome.co.uk rating: 5.00 out of 5

"My grandad hasn't be at the care home for a long time but so far, the care home has been excellent. They have really helped him settle in and adjust. The care home is always clean and well-presented. The staff are all very friendly and accommodating. They have encouraged Grandad to interact and socialise with the other residents, there's always plenty going on to keep him occupied with a range of activities or day trips."

C B
carehome.co.uk rating: 5.00 out of 5

"Our mother has lived at Barchester Upton Bay Care Home for almost two years. We, as a family, have been impressed by the constant high standards throughout the home and all its departments. Our mother is happy for her continued residency at Upton Bay and we all look forward to another year of good care, food, activities and company."

D B
carehome.co.uk rating: 5.00 out of 5

"The staff are proactive and caring. My relative is clean and well-presented whenever I visit. She has dementia and seems very contented. The home is clean and everyone is very friendly."

Jenny J
carehome.co.uk rating: 5.00 out of 5

"My aunt is happy here. She is always looking very well cared for. The home is warm and comfortable as well as very stylishly furnished and decorated. All the staff are friendly, helpful and quick to respond. In particular, I appreciate how well-groomed my aunt is - which shows that the care staff take the trouble not only to do basic washing and dressing but also to ensure she is still the glamorous, immaculate lady which she always has been."

Julie L
carehome.co.uk rating: 5.00 out of 5

"After arriving at Barchester Upton Bay Care Home, I immediately thought this place is so much more than just a care home, the staff were amazing and so knowledgeable and couldn't do enough for you. I experienced the food and it was fantastic, better than some fine dining events I've been to. All in all, it's truly five-star and that is down to the staff and management."

Sam S
carehome.co.uk rating: 5.00 out of 5

"The care home exceeded all expectations with exceptional care, a warm and welcoming environment, attentive staff, and top-notch facilities. A five-star experience that truly prioritizes the well-being and comfort of residents."

R S
carehome.co.uk rating: 5.00 out of 5

"Barchester Upton Bay Care Home in Hamworthy is a very modern and well-presented home. In the last two months, my aunt's health and well-being have greatly improved. My aunt is particularly enjoying the meals and the social contact as events are organised regularly. We have both found the staff to be helpful, kind and attentive. Both of us would recommend Upton Bay!"

Julian B
carehome.co.uk rating: 5.00 out of 5

"The staff are very friendly and attentive. They are really sharp when it comes to the needs of the residents. They are very kind and patient under difficult circumstances. There is always a good reception for those visiting their relatives. The coffee and cakes are excellent."

R M
carehome.co.uk rating: 5.00 out of 5

"I was pleasantly surprised how friendly and helpful all staff were. In addition, food is great and I look forward to it."

John C
carehome.co.uk rating: 5.00 out of 5

"Barchester Upton Bay Care Home ladies (and gentlemen) are always so friendly, patient, understanding, nothing is too much for them, that is why I hope to stay much longer than a day, perhaps next year sometime. As an afterthought, the food is very good, especially as I am a person who loves my food - and it is good. All in all, a lovely place to spend your lonely days, whether it be long or short."

Doreen L
carehome.co.uk rating: 5.00 out of 5

"This is a first class care home. The staff, facilities, service and events all contribute to make the experience as good as possible for the residents. My mother has dementia and moving her into Upton Bay was initially a difficult decision, however it quickly became clear that she was in the best place. The staff made the process smooth. The range of activities put on for the residents is fantastic and the events that involve the local community and families are wonderful."

J F
carehome.co.uk rating: 5.00 out of 5

"From the day I went in to look at Barchester Upton Bay Care Home, we have had nothing but good experiences, from the staff to the food. Upton Bay is a very happy place, so warm and welcoming, nothing is too much trouble. This is the best thing I have ever done for my dad, I wish we had done it years ago."

S F
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed by everyone at Barchester Upton Bay Care Home regarding their care for my dad since he has been a new resident. The activities, food and general care for individual residents is second to none and I can relax knowing my dad's needs are being taken care of."

Tammy C
carehome.co.uk rating: 5.00 out of 5

"Mum has only been in Barchester Upton Bay Care Home for a couple of weeks on this visit but has previously spent four weeks in residency. Both times, we have found the home to be welcoming, clean and a lovely place to stay. Mum is full of enthusiasm for the arranged activities that are available. Most importantly, Mum is a big favourite of the food on offer - always a good choice of meals available. Overall, could not recommend the home highly enough. Thanks to all the staff."

A B
carehome.co.uk rating: 5.00 out of 5

"Since attending an open day, Barchester Upton Bay Care Home has been so helpful and accommodating. Mum initially joined for respite and thoroughly enjoyed it so decided to become a permanent resident. All the staff have been so caring and completely understand Mum's needs. It's wonderful to see her so happy and well cared for, putting our minds at ease knowing she is safe."

C H
carehome.co.uk rating: 5.00 out of 5