What our families say

Barchester Springvale Court Care Home Recommended on carehome.co.uk
We score 9.5/10

20 Reviews

Barchester Springvale Court Care Home Recommended on carehome.co.uk
Requires improvement

22 March 2019

View the reportView our response

"My mam is well looked after. She has everything she needs. My mam is happy and that's all that counts."

Valerie H
carehome.co.uk rating: 4.75 out of 5

"My aunt has been extremely well cared for since her admission. We find staff are friendly, caring and have a positive outlook. Our care review was well conducted and various points taken on board. Further - communication with my aunt's condition is very good and immediate to keep us appropriately informed."

J D
carehome.co.uk rating: 3.92 out of 5

"While visiting, have found the staff very cheerful and helpful even though they seem to have to spread themselves very thinly. The care home seems to be very clean and tidy and the rooms well kept. The security for the care of patients seems very safe."

C H
carehome.co.uk rating: 4 out of 5

"Management and staff great, place is always clean. Can't fault the place."

Frank Q
carehome.co.uk rating: 4.67 out of 5

"The home itself gives off a pleasant atmosphere. Very friendly staff and residents, nice aroma too! The meals are great with lots of choice and cater for anyone with allergies, dislikes etc. Rooms are a nice size, with en-suite too. My father is happy and content living here which settles me so I am happy too."

C A J
carehome.co.uk rating: 4.83 out of 5

"The senior carer we saw listened to everything we said and I felt she knew everything about our aunt, she gave us recommendations. We had plenty of time and wasn't rushed at all. We felt very happy about the level of care our aunt receives."

Katherine D
carehome.co.uk rating: 4 out of 5

"The staff look after my wife very well, she has a great relationship with them, the home is clean and cosy, couldn't ask for more."

Robert G
carehome.co.uk rating: 4.83 out of 5

"My grandad has been in 1 week and has received excellent care. We are all very happy that Grandad has settled in and seems very happy. We are always made to feel so welcome to be here."

Gillian C
carehome.co.uk rating: 5 out of 5

"My dad has been in Springvale Court Care Home for one week. The staff are all so kind and helpful, I'm so happy that he has settled in so well."

Maureen F
carehome.co.uk rating: 5 out of 5

"Lovely place, the staff are lovely and look after my mam very well."

Wendy M
carehome.co.uk rating: 4.83 out of 5

"I find Springvale Court a very pleasant place to visit. Staff are always pleasant and willing to help you if you have any concerns. Mam seems very comfortable here and I have peace of mind."

Helena C
carehome.co.uk rating: 4.5 out of 5

"I feel my mam is getting very well looked after at Barchester Springvale Court Care Home. She is very safe and seems happy."

Hazel M
carehome.co.uk rating: 4.08 out of 5

"Good care, staff friendly and we are always made welcome. Staff should be trained more and understand about working with people with dementia."

J C
carehome.co.uk rating: 4 out of 5

"Great service, however, should have tea and coffee service throughout the day. Also, should have tele on wall in the living area."

A L
carehome.co.uk rating: 5 out of 5

"Very well run. Excellent services and staff are very capable, friendly, helpful, outstanding and always on hand to help both residents and visitors. A well kept home. Good food for residents and ample activities. Mum is well settled her and overall satisfied."

Joy L
carehome.co.uk rating: 4.33 out of 5

"My father has lived in the above care home for a number of years. I feel my father does get the care that he should. Dad is settled and content normally the staff are very nice. My father doesn't like his personal space invaded so difficult to change his clothes so this an issue which is being sorted. We now have a key worker who dad likes and is great with him to change, shave and is also bathing him."

C J
carehome.co.uk rating: 4.67 out of 5

"Good care, staff are friendly and we are always made welcome."

P B
carehome.co.uk rating: 4 out of 5

"So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place."

Eileen M
carehome.co.uk rating: 4.92 out of 5

"Generally staff are lovely, however, they can be dismissive when suggestions around care are made. My grandmother is always well dressed and looks well cared for, however, it's evident, her hair isn't always brushed. Meal options are well amended to my nanas taste so she is never left hungry - cleaners could make more of an effort to have a 'general tidy round' of her room as mouldy fruit was found in the fruit bowl ready to eat.. loads of activities for my nan to get involved in."

S F
carehome.co.uk rating: 4.33 out of 5

"Lovely care home, Mother and Auntie are well cared for. Lovely staff and management. My Mother is very happy."

Colin H
carehome.co.uk rating: 4 out of 5

"Mam is very settled in the care home. They provide lots of good entertainment. Mam is happy so the family is happy. Excellent care is given."

E G
carehome.co.uk rating: 4.5 out of 5

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