What our families say: Springvale Court Care Home
19 February 2020View the report
"I am happy and satisfied with the choice of care we chose for our mum, she is well cared for and contented in this environment. She has many needs all of which are met with professionalism and humour which is very special and also keeps her dignity intact."
J Lcarehome.co.uk rating: 4.33 out of 5
"Since we are allowed back into the home the staff have been very friendly, they are working hard to keep everyone safe."
M Fcarehome.co.uk rating: 4 out of 5
"Mam came in 5 days before lockdown in March. I felt guilty and worried about her. The staff reassured me and put up with me keep phoning. Mam is doing great, she is well looked after, safe and even better now we can have regular visits."
N Wcarehome.co.uk rating: 5 out of 5
"Have always found the staff pleasant and helpful. The visit during Covid was well organised and the visitor room is excellently done. Just lovely to see relatives at a depressing time."
C Hcarehome.co.uk rating: 4.09 out of 5
"Very satisfied with the care, standards and facilities. The staff have been brilliant during this difficult time, so I can't praise them highly enough."
Joy Lcarehome.co.uk rating: 4.58 out of 5
"My Mother-in-Law is happy and healthy and more importantly, content. All the staff I have come into contact with have been pleasant and efficient. My Mother-in-Law obviously likes the staff and trusts them. At 92 she looks healthier and content since taking up residence. I personally feel she is safe and well looked after. I am kept up to date on her welfare."
Alan Rcarehome.co.uk rating: 5 out of 5
"Lovely care home run by excellent management and very caring, helpful and friendly staff. My mother has been in Springvale for about three years and apart from an odd query from myself, which was dealt with immediately, I have no qualms recommending this home to anyone. Thank you for all you do at Springvale Court."
Christine Wcarehome.co.uk rating: 4.25 out of 5
"So often we hear about the negatives of care, so I feel it is important to give praise and thanks which are undoubtedly due for the care my mother receives in Springvale Court. The staff remain excellent in my opinion, promoting choice and dignity. This has been a difficult year for everyone, so thank you one and all for your continued support and effort."
K Lcarehome.co.uk rating: 4.33 out of 5
"Visiting the new suite for visits under the Covid 19 rules. Staff explained before we entered the room. Mam was waiting and staff left us to talk which was great but only through the glass with a speaker. This was a wonderful visit after not seeing her for so long, only contact has been phone calls to Mam. I can only say well done to everyone for their care and attention to everyone. Looking forward to our next visit."
Margaret Dcarehome.co.uk rating: 4.75 out of 5
"I find all staff attentive, caring and pleasant."
D Hcarehome.co.uk rating: 5 out of 5
"My mother has been in Springvale Court for nearly four years. I looked at a lot of homes before deciding this care home was the best for my mum. It has a lovely feel about it, more like a hotel than a care home. The staff, on the whole, are helpful, caring, friendly and efficient. The management is helpful and understanding. Obviously, over the years, I have had one or two minor issues, but dealt with quickly and efficiently. Plus new coordinator who seems to have good ideas."
C Wcarehome.co.uk rating: 4.25 out of 5
"Fantastic staff in a very good home who looked after my mother's needs in a way that gives me peace of mind. Cannot fault the care provided or the home overall."
A Rcarehome.co.uk rating: 5 out of 5
"The care my mother-in-law receives from here is second to none, staff do an amazing job, especially under the trying times of Covid. They have kept families updated throughout and are always happy for you to ring and talk to your loved ones, the garden visits are a success with great social distance in place to protect the residents. Can not thank them enough for the care my mother-in-law receives."
Sharoncarehome.co.uk rating: 4.5 out of 5
"Mam had been in Springvale for two and a bit years, and prior to the coronavirus, I used to visit each day. The home has a pleasant, caring atmosphere, and is maintained to a high standard. The staff support residents to keep a high standard of personal care and attention to their appearance. The staff engage the residents in activities on a regular basis. Over the past weeks, the staff have kept me informed of how Mam is coping with the lockdown, and they support her to speak to me on the phone. I can only say that staff have gone above and beyond their role to keep the home safe. Well done."
M Dcarehome.co.uk rating: 4.64 out of 5
"I cannot thank the staff team at Springvale enough for their excellent support during this difficult period of the covid19 pandemic. They have continuously gone above and beyond supporting and keeping residents safe in this uncertain time. Communication has been excellent. I am wholly confident that my relative receives care that reflects the best dignity and respect. Thank you all!"
K Lcarehome.co.uk rating: 4.5 out of 5
"Our experience has been positive and very satisfied with care mum receives."
J Lcarehome.co.uk rating: 4.58 out of 5
"I would highly recommend Springvale Court to anyone looking for their loved ones to be cared for. The management and staff have not only cared for and respected our father but also have been amazing towards us as a family. Nothing is a bother. The dedication and hard work the staff has shown my father has been unreal. Also, I must add this care home is immaculate. I will never be able to thank Springvale Court enough. The dedication of the full team has been outstanding."
Linda Fcarehome.co.uk rating: 5 out of 5
"My family and myself are very happy with Barchester at Springvale Wrekenton. All the staff are all very friendly, helpful and caring towards my Dad and us. It is always immaculately clean and smelling fresh. We can't thank all the management and staff for the fantastic care my Dad receives. I would highly recommend this care home."
D Wcarehome.co.uk rating: 5 out of 5
"My Dad has always received great care from all the staff. My Dad is always clean and tidy. My Dad always gives staff a big smile every time he sees all of them. They give him so much love and so does the management. I will recommend this home to others. Couldn't thank them all so much. My Dad is so happy here."
J Lcarehome.co.uk rating: 4.83 out of 5
"My grandad has always received great care from all staff at Springvale Court. Everyone has always been so friendly and caring towards my grandad. Staff, the care, management, cleanliness are 100% good and I will be recommending this to others."
Hannah Lcarehome.co.uk rating: 4.83 out of 5
"Early days as yet. Mam has only been a resident in this care home for 5 weeks. Food is significantly better than in her previous home. Care levels seem OK to date. Staff friendly and helpful. They don't seem to get adequate showers as I think that it should be once a week minimum (although I believe that they are regularly washed all over with a flannel)"
M Gcarehome.co.uk rating: 3.8 out of 5
"Springvale Court is the best place my father could be and his every care need is met."
J Bcarehome.co.uk rating: 5 out of 5
"The care provided is exceptional. The residents are clean, well dressed, well-fed and have activities every day. The rooms are very well maintained. A very positive experience all round."
K Scarehome.co.uk rating: 4.67 out of 5
"Settled here, made friends with other residents. Enjoyed the visit with the children from local primary school."
P Acarehome.co.uk rating: 4.33 out of 5
"I am very satisfied with the care and attention mum receives."
Joy Lcarehome.co.uk rating: 5 out of 5
"Myself, partner and family were very happy knowing our Father was going to be a resident at Springvale Court Care Home. We were extremely happy with the care and support he received whilst staying at this home. We could see how happy and content he was on every visit. Dad was enjoying all the delicious meals that were on offer at every meal time and staff informed us he was eating very well. The home and interior surroundings were always clean and tidy. Staff and management were always friendly and helpful. Nothing was a problem, always happy to help."
Steven Rcarehome.co.uk rating: 5 out of 5
"Although my dad has only been at Springvale for a couple of nights I can see he is contented and happy. The staff are good to speak to and are always smiling."
David Rcarehome.co.uk rating: 4.92 out of 5
"My wife is a permanent resident of Springvale Court. I am very pleased with her care. From her first day, she has been treated with the utmost dignity. I would like to say that all the staff and management are most professional and cannot praise them enough. Thank you."
John Acarehome.co.uk rating: 4.67 out of 5
"My mother has been a resident in this home now for 3 1/2 months. Our whole family are most pleased with the care she receives and I personally would recommend this home to anyone."
William Tcarehome.co.uk rating: 4.67 out of 5
"My mam has been at Springvale Court for 5 years. She is really well looked after, the staff are good with her because she can be a tyrant at times. It eases all the family's minds that she is well cared for, the staff are very friendly when we visit her the staff always keep us informed of my mam's health."
Sharon Scarehome.co.uk rating: 4 out of 5
"My mam is well looked after. She has everything she needs. My mam is happy and that's all that counts."
Valerie Hcarehome.co.uk rating: 4.75 out of 5
"My aunt has been extremely well cared for since her admission. We find staff are friendly, caring and have a positive outlook. Our care review was well conducted and various points taken on board. Further - communication with my aunt's condition is very good and immediate to keep us appropriately informed."
J Dcarehome.co.uk rating: 3.92 out of 5
"While visiting, have found the staff very cheerful and helpful even though they seem to have to spread themselves very thinly. The care home seems to be very clean and tidy and the rooms well kept. The security for the care of patients seems very safe."
C Hcarehome.co.uk rating: 4 out of 5
"Management and staff great, place is always clean. Can't fault the place."
Frank Qcarehome.co.uk rating: 4.67 out of 5
"The home itself gives off a pleasant atmosphere. Very friendly staff and residents, nice aroma too! The meals are great with lots of choice and cater for anyone with allergies, dislikes etc. Rooms are a nice size, with en-suite too. My father is happy and content living here which settles me so I am happy too."
C A Jcarehome.co.uk rating: 4.83 out of 5
"The senior carer we saw listened to everything we said and I felt she knew everything about our aunt, she gave us recommendations. We had plenty of time and wasn't rushed at all. We felt very happy about the level of care our aunt receives."
Katherine Dcarehome.co.uk rating: 4 out of 5
"My dad has been in Springvale Court Care Home for one week. The staff are all so kind and helpful, I'm so happy that he has settled in so well."
Maureen Fcarehome.co.uk rating: 5 out of 5
"Lovely place, the staff are lovely and look after my mam very well."
Wendy Mcarehome.co.uk rating: 4.83 out of 5
"I find Springvale Court a very pleasant place to visit. Staff are always pleasant and willing to help you if you have any concerns. Mam seems very comfortable here and I have peace of mind."
Helena Ccarehome.co.uk rating: 4.5 out of 5
"The staff look after my wife very well, she has a great relationship with them, the home is clean and cosy, couldn't ask for more."
Robert Gcarehome.co.uk rating: 4.83 out of 5
"My grandad has been in 1 week and has received excellent care. We are all very happy that Grandad has settled in and seems very happy. We are always made to feel so welcome to be here."
Gillian Ccarehome.co.uk rating: 5 out of 5
"I feel my mam is getting very well looked after at Barchester Springvale Court Care Home. She is very safe and seems happy."
Hazel Mcarehome.co.uk rating: 4.08 out of 5
"Good care, staff friendly and we are always made welcome. Staff should be trained more and understand about working with people with dementia."
J Ccarehome.co.uk rating: 4 out of 5
"Great service, however, should have tea and coffee service throughout the day. Also, should have tele on wall in the living area."
A Lcarehome.co.uk rating: 5 out of 5
"Very well run. Excellent services and staff are very capable, friendly, helpful, outstanding and always on hand to help both residents and visitors. A well kept home. Good food for residents and ample activities. Mum is well settled her and overall satisfied."
Joy Lcarehome.co.uk rating: 4.33 out of 5
"My father has lived in the above care home for a number of years. I feel my father does get the care that he should. Dad is settled and content normally the staff are very nice. My father doesn't like his personal space invaded so difficult to change his clothes so this an issue which is being sorted. We now have a key worker who dad likes and is great with him to change, shave and is also bathing him."
C Jcarehome.co.uk rating: 4.67 out of 5
"Good care, staff are friendly and we are always made welcome."
P Bcarehome.co.uk rating: 4 out of 5
"So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place."
Eileen Mcarehome.co.uk rating: 4.92 out of 5
"Generally staff are lovely, however, they can be dismissive when suggestions around care are made. My grandmother is always well dressed and looks well cared for, however, it's evident, her hair isn't always brushed. Meal options are well amended to my nanas taste so she is never left hungry - cleaners could make more of an effort to have a 'general tidy round' of her room as mouldy fruit was found in the fruit bowl ready to eat.. loads of activities for my nan to get involved in."
S Fcarehome.co.uk rating: 4.33 out of 5
"Lovely care home, Mother and Auntie are well cared for. Lovely staff and management. My Mother is very happy."
Colin Hcarehome.co.uk rating: 4 out of 5
"Mam is very settled in the care home. They provide lots of good entertainment. Mam is happy so the family is happy. Excellent care is given."
E Gcarehome.co.uk rating: 4.5 out of 5
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