What our families say: Sherwood Lodge Care Home
24 April 2019View the report
"My mother has lived at Sherwood Lodge for the past five years. I live in the USA and therefore need to be extremely comfortable that my mother is well taken care of as I can only visit her typically once a year. I can honestly say that the team at Sherwood Lodge have exceeded my expectations. They have been incredibly helpful and have taken excellent care of my mothers' needs. They also facilitate communication between us, printing off emails and pictures I send so that my mother can read them (she's not able to go online). Their response and communication during the recent COVID crisis is excellent. I wholeheartedly and unreservedly recommend Sherwood Lodge."
Rick Pcarehome.co.uk rating: 5 out of 5
"My aunt was a resident at Sherwood Lodge for a few years. The manageress and staff demonstrated a caring and supportive approach to suit the needs of individual residents. I was always promptly updated if she was unwell and easily able to contact the manager or deputy or other staff for updates as I live a considerable distance from the home. The premises are set in well-maintained gardens and the building is really well maintained and clean. The home had a recent refurbishment and now has a lovely area for visitors to spend time with their relatives. It was more like visiting someone in their own home or taking them out to a hotel or cafe. The current manageress has a real commitment to her job and her team work together really well. Their professionalism and patience is excellent. During the recent challenging times, the dedication of all the staff has been outstanding and made a difficult and sad time easier. My aunt was definitely treated as a person, not just a resident."
Liz Tcarehome.co.uk rating: 4.75 out of 5
"I live over two hundred miles from Sherwood Lodge. My mother is a resident there. During this particularly difficult time, with no visits permitted except for emergencies, the home has gone out of its way to ensure good, meaningful contact can be maintained throughout. This has been very important for both my own and my mother's wellbeing. My mother appears very content in this home."
Phil Rcarehome.co.uk rating: 4.25 out of 5
"I moved my mother (aged 96 with dementia) into Sherwood in December 2019, having spent considerable time looking around many care homes around Preston. From the first time my mother and I met the staff at Sherwood, we were greeted with a friendly smile and a home from home environment. The general manager and her staff have constantly gone out of their way to ensure that my mother has received the best care and attention I could wish for. I am able to speak to, or Skype, my mother daily. When I ask her if she is happy and contented at Sherwood Lodge, without any prompting, her response is always a positive one. Words like "the staff are very kind", or "the food is lovely, I've enjoyed my tea", or "nothing is too much trouble". These words are very reassuring and reaffirm in my mind that I selected the right care home for my mother. I cannot praise the Sherwood Lodge staff enough for making my mother so happy and contented."
Howard Gcarehome.co.uk rating: 5 out of 5
"In our time of need and prior to the care home staff have been outstanding not only with ourselves but on the passing of our dear friend. To not be able to be at the bedside was heartbreaking, but we felt assured that the staff became us, day and night, and we thank you from the bottom of our hearts."
D Wcarehome.co.uk rating: 5 out of 5
"Sherwood Lodge is a wonderful care home with wonderful staff. I would only be too happy to stay there should I ever need to move into a care home. In fact, I would be happy to stay there for a holiday!"
John Ecarehome.co.uk rating: 5 out of 5
"I would like to say how wonderful the Staff are at Sherwood Lodge. My Mother moved in just before Christmas and the whole experience of viewing and then moving in was made so easy. Since then I have been impressed by the caring professionalism and unfailing cheerfulness of all staff to both residents and family. My mother looks better than she has for years, is eating and drinking well and obviously happy. Thank you to you all."
Ruth Wcarehome.co.uk rating: 4.33 out of 5
"My mum has recently spent five months at Sherwood Lodge after two stays in hospital last year, after which we decided she could not look after herself at her own home at that time. She has now moved back to her own home very recently. Sherwood Lodge is warm, well maintained and decorated, has a nice garden for residents, the food is good and plentiful, and has a nice lounge where visitors can meet residents if they don't wish to sit in a bedroom. The staff are, without exception, helpful and friendly, from the cleaners, through the junior carers, the seniors, the entertainment chap, to the management team. It feels like there is a good team spirit, and that the residents are at the centre of everyone's focus. The levels of patience we've seen from the staff with some difficult residents is exemplary. My mum was made to feel welcome from day one, and really had second thoughts about coming out and going home. I can thoroughly recommend Sherwood Lodge."
David Qcarehome.co.uk rating: 4.75 out of 5
"Review honest discussion of my Mum's care. All questions I asked were answered in detail. Gave me a good overview of her care. Any issues I speak directly to carers and this was acknowledged. The carers have a good understanding of my Mum's needs."
Frances Fcarehome.co.uk rating: 4.55 out of 5
"Barchester Sherwood Lodge Care Home has seen great changes in the past 12 months, all to the better. Visible management is available. Staff are responsive and caring. Catering very good. Activities involving residents very good. Cleanliness is very good. On occasions needs more parking spaces."
P Hcarehome.co.uk rating: 3.91 out of 5
"Like a happy family. Caring, loving. My Mum was happy there."
P Wcarehome.co.uk rating: 5 out of 5
"My Mum, 101 years old, was assessed as needing 24-hour care, so I was advised to look for a suitable care home. After viewing several homes I finally found Sherwood Lodge. I visited without an appointment and was shown around the home. I was impressed with Sherwood Lodge from the moment I stepped through the door and I knew I had finally found my mum a new home. The Deputy Manager is just a perfect gentleman. He went out of his way to accommodate my mum and he has fulfilled all his promises to me and for that, I am very grateful. The manager should be very proud of her achievements in providing such a wonderful home for all the residents. All the staff are approachable, friendly and caring. The home is clean and fresh, bedrooms beautiful, choice of food is amazing, all meals cooked freshly on the premises, also a tea/coffee lounge for visitors. I can recommend Sherwood Lodge to anyone looking for a special home for their loved ones."
Janet Mcarehome.co.uk rating: 5 out of 5
"Pleasantly surprised by the home and staff. Excellent coffee lounge and gardens. It was equivalent to a 5-star hotel, the food and chefs were excellent."
Patricia Rcarehome.co.uk rating: 4.75 out of 5
"Vast improvement on the previous regime. Staff attitude is good, friendly and polite and available when needed. Comments are made on the basis of a weekly visit over the last 4 years. If I could suggest any improvement, it would be for a visitors W/C."
Phyllis Hcarehome.co.uk rating: 3.92 out of 5
"We have been visiting our long term friend at Sherwood Lodge for the past three years. On each of our visits, we have always found the staff will go out of their way to help and always very cheerful and friendly. We are also very impressed with the high standard of cleanliness of Sherwood. If we ever needed to go into a home, it is hoped it would be up to the standard of Sherwood Lodge."
Alan Bcarehome.co.uk rating: 5 out of 5
"I would like to thank the management and all the staff for the care they have provided for Dad, helping him to retain as much dignity as possible during his decline due to his Parkinsons condition. They all showed genuine caring and treated him with respect and understanding. They put effort into finding out about Dad's preferences and interests and getting to know him as an individual. We were made very welcome when we visited from a considerable distance away and felt that anything raised was acted upon by the new management. We have noticed considerable improvements in all aspects following their appointment and recruitment of new staff. We were very comforted by the care they provided to Dad during his final days and the warm welcome he received after his last discharge from hospital, as it was as if he was really coming home to them. The home is undergoing renovations which will further improve the rooms and facilities."
Shirley Mcarehome.co.uk rating: 4.75 out of 5
"My Dad was cared for by the staff in Sherwood Lodge for 19 months. Initially, there were some issues due to bad management. However, this was recognised by Barchester Homes and a new management team installed. Since then the standard of care and attention to detail has been excellent. The staff are attentive to the needs of the residents and welcoming to visitors. There are lots of activities organised in which the residents can participate in and the quality of the food is also very good. Sadly dad passed away recently, but I know the staff were caring for him with love and kindness to the end."
Gillian Mcarehome.co.uk rating: 4.67 out of 5
"Mum chose Sherwood Lodge Care Home after a visit in mid-November 2017. We moved her into an upstairs ensuite room later that month. Everyone was very supportive and helped her settle in. When a downstairs room became available Mum was able to change to that. Mum's memory deteriorated until the end in early December 2018. Sherwood Lodge Care Home always treated her with respect and dignity and we are grateful for the support she received which we could no longer provide ourselves. I normally accompanied Mum to hospital appointments but as and when necessary, Sherwood Lodge Care Home would support her at medical appointments. Sherwood Lodge Care Home had several changes of staff whilst Mum was resident. The latest manager and deputy manager are doing well in improving things for residents and their families. I always found them approachable and willing to change things if/as needed."
L Mcarehome.co.uk rating: 4.25 out of 5
"As a first time for respite whilst Mum was in hospital. Sherwood Lodge were amazing from the first assessment to the last day. Every need was met, they all went above and beyond. The home manager is friendly and put us all at ease. They were fantastic. Will definitely use again if needed. Every member of staff was friendly and caring, nothing was too much trouble. Well done to the team and thank you for looking after him so well."
Toni Ecarehome.co.uk rating: 4.92 out of 5
"My mum is very well cared for and with dignity and respect, the staff team are always on hand when needed you often hear them singing. The food is all fresh and lots of choice. There is a range of activities which even my mum has started to take part in. The management are present throughout the home and the standard has greatly improved."
Joan Ccarehome.co.uk rating: 4.5 out of 5
"I am the husband of the person who resides in Sherwood Lodge and since the new management took over the responsibility of looking after this establishment and the sorting out of 'competent, caring staff', I feel that they deserve credit in such a short time of sorting out the care of all the residents. I am more than happy with the care of my wife (at least I feel I can relax when I leave her in capable hands as and when I am not there). It is only over 7 months since the management took over so I can see it will improve as time goes on."
James Bcarehome.co.uk rating: 4.25 out of 5
"When my elderly lady was told she had to go into a care home, I was very worried about where she was going to go. I rang the manager at Sherwood Lodge to see if she could go there and I was over the moon when the manager said she would go and assess the service user. Once the assessment was done, the manager rang me to take my lady in. I was very happy because my auntie was a resident there and we could not have wished for better end of life care for my aunt. The staff and management could not do enough to give my aunt the loving care she needed. They were also very supportive to me and my family. We would always recommend Sherwood Lodge to be a home from home."
Amanda Mcarehome.co.uk rating: 5 out of 5
"My aunt has been at Sherwood Lodge a number of years. She is always clean, tidy and has her hair done regularly. She is known to all staff. Her condition has altered over the years - both physically and mentally and yet standard of care has remained high. She is happy!"
J Hcarehome.co.uk rating: 4.55 out of 5
"My mum has recently just moved into Sherwood lodge and I have to say it’s the most beautiful and wonderful care home I could have ever picked. Looked at a few other care homes in Bamber bridge and around the Preston area, and Sherwood Lodge offered more from the meals they have to the atmosphere they have in the care home. Staff are always singing always jolly and always happy to go an extra mile. The management is always involved they spent some of their time talking to my mum and other residents in the afternoon. Overall I am very happy and I feel like I made a very good decision on putting mum here."
Katy Bcarehome.co.uk rating: 4.83 out of 5
"My aunty now lives in Sherwood Lodge. The home management team are very supportive, staff are very good with my aunt and there is plenty going on around the home. The food is excellent and the home is very beautiful. Most of the time there is a lovely atmosphere around the home."
Amanda Mcarehome.co.uk rating: 4.58 out of 5
"My mother is very happy living at Sherwood Lodge. She is well looked after and well fed. Since the new manager took over, the quality and standards at Sherwood Lodge have improved. He is very approachable and sorts any minor problems out swiftly. The staff are friendly and caring."
Debra Ncarehome.co.uk rating: 3.83 out of 5
"My husband is settled at Sherwood Lodge and I am satisfied with the care he is receiving. The care staff are all excellent and work over and above the call of duty for the individual residents. Along with others, my husband can be awkward and behave out of character, but the staff handle him with care and dignity. Individual needs are always recognised."
M Bcarehome.co.uk rating: 4.25 out of 5
"The care home is well maintained and the gardens are lovely with good seating areas for the residents. The staff always seem overworked and stressed, perhaps more staff are required. It is very hard to get to speak to anyone about my mother as they are always so busy. The receptionist is most unhelpful, nothing is ever "her job". The financial side is chaos and we have been owed a large amount of money since October. We are always told it will take time to sort out. When we owe the home money it is expected to be paid within a week of the extras invoice."
Debra Ncarehome.co.uk rating: 3.92 out of 5
"Sherwood Lodge is a lovely care home, with lovely caring and patient staff. My mother who has dementia has been a resident now for two years and always says, "it's a good place" which always makes us as a family reassured that she is happy and contented and in return we are happy and contented knowing she is being cared for in a lovely environment with kind staff who will go that extra mile. Food is cooked and presented to a very high nutritious standard and visitors can eat with their relative if required. The activities they provide are outstanding and stimulating and I wouldn't hesitate in choosing this home for another relative."
Pamela Scarehome.co.uk rating: 4.58 out of 5
"What can I say, the staff at Sherwood Lodge go far and beyond what they call "just doing our job". They are professional, caring and made Mum feel like she was at home. Sadly, Mum passed away this week, both my sister and I stayed with her at the Lodge for two days where they gave us a bed, fed us and gave us endless cups of tea and comfort. They gave mum the dignity she deserved and she was particularly fond of a senior carer (who came in on her day off to see mum as she was worried about her), she called her "my girl"and another male senior carer. They couldn't have done anymore and supported both my sister and myself throughout. They really go the extra mile. We will always be forever grateful for them helping us through a very difficult time it would have been much worse without them."
Paula Scarehome.co.uk rating: 5 out of 5
"Overall the care and services provided have to be considered better than good. My Mother has been resident here for more than 8 years which in itself is evidence of our satisfaction with the care given."
Geoff Kcarehome.co.uk rating: 4.42 out of 5
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