Reviews for Plas-Y-Dderwen Care Home

Just completed twelve months service of almost daily visits to my Partner at Plas y Dderwen Care Home where her wellbeing can only be attributed to the 24 hour attention she has benefitted from in that period. Her situation over the past 12 months has not been without it s problems and my own also but with the cooperation and professional care and support we have both experienced in that time together from the Caring family of Plas y Dderwen giving total commitment to our concerns no matter how trivial.

Where do i start, I can assure you every resident has the best care possible in Plas y Dderwen, the standard are the highest you will ever find. Everyone who works here is respectful and only has residents care and happiness in mind.

"My Husband was very well cared for during his week of respite. We felt that he gained ground while at Plas y Dderwen. We particularly like the set up of the different areas according to the various needs of the individuals."

I have been going to Plasydderwen carehome for many years on a professional basis. The office staff are always very courteous, friendly and helpful. I have witnessed the carers going above and beyond their call of duty showing genuine love and empathy to their residents, treating them like their extended family - so nice to see. As far as I'm concerned nothing is too much trouble for the staff at Plasydderwen.

"I am very pleased with everything that has been done for my mother-in-law. Sharon the manager and all her staff have been wonderful."

"Both my mother and stepfather received exceptional care during their time in the home. The staff are professional, friendly and caring and kept family informed throughout the stay. The only slight criticism was the age and condition of the building but this is now being addressed through the improvements and the new rooms are bright and welcoming. I would recommend this home to any family looking for care for their loved ones."

"The standard of care my grandparents received at Plas y Dderwen was excellent. As a relative who was unable to visit the home regularly, it gave me great peace-of-mind to know that they were in such safe, kind hands. When I did visit, I felt welcomed and was touched to find that I was cared for too; despite being very busy, the staff always had time to talk, build relationships and provide reassurance. Their ability to provide 'the personal touch' to both residents and visitors was not only impressive but also hugely comforting. In conversation, managers expressed a wish to refurbish and update the rooms and facilities at Plas y Dderwen, and this process was (and is, at the time of writing) underway. I am certain that, once finished, the quality of the premises - which was already very good - will improve to match the impeccable standard of the pastoral and medical care. Across all roles, the staff at Plas y Dderwen were friendly, conscientious, responsive and professional. I really can't thank them enough for doing so much for my grandparents during their final months. I would recommend Plas y Dderwen to others without hesitation."

"All the staff at Plas-y-dderwen showed my father in law care and compassion as he struggled with ill-health and dementia. They looked after us, as his closest family and helped us navigate the final year of his life. Thank you for making my father-in-laws last few months easier for everyone."

"Plas y Dderwen was a perfect home for mum for a period of respite.As mum suffers from claustrophobia the lovely wide corridors large lounge and canteen together with a spacious bedroom all assisted in making her stay very comfortable. All the staff I.e.the Manager the Admin staff the Care workers and the Activity staff were always helpful friendly and kind and mum made acquaintances with other residents during her stay and she had a very happy demeanor whilst she was there. It made me feel quite relaxed too."

"The staff are all very friendly & compassionate towards all the residents. I very much admire their dedication and the fact they go above and beyond."

"Absolutely delighted with the care my mother receives from all the Plas team in all their areas of work under the guidance of the manager and her senior team. The knowledge, professional, and care for residents is excellent. The staff attend to residents' needs to ensure they are met. Thank you Plas. ."

"Just completed 42 weeks of Nursing Care with many health issues along the way but happily celebrated another birthday this month thanks to the ongoing Care by Plas y Dderwen where my daily visits have been welcomed."

"Moving my friend to Plas has been one of the best things of the last year. Such a relief to leave him in such capable, loving hands. Staff have gone above to help him to settle in, feel welcome and begin to enjoy this last chapter of his life. It has been a breath of fresh air to see staff so warm and friendly, kind and generous with their time. The food is great, the activities are fun and engaging and the provision for friends and family is really thoughtful too. Meal times are lovely experiences - relaxed, sociable, great choice of healthy and delicious food. Really a pleasure to be a part of. The activities coordinators are fun, sociable, engaging, bubbly and kind. They're very good at making people feel relaxed and welcome. The carers all seem lovely and do what it says on the tin - they care! So much genuine warmth and patience. Plas is a great place - very thorough and thoughtful in their provision. Would highly recommend"

"My Mum has been to Plas Y Dderwen for respite nearly a year now and her stays have been amazing ! Where do I start .. Mum first stay was very important for me as Mum has Dementia so wanted the best home for Mum.i had looked at Plas y Dderwen about 5 months before and the reviews and their website made me contact them. We had a home visit from care home senior manager and she was lovely and so caring for Mum which made me make my choice.On arriving at Plas y Dderwen we were greeted by so many staff who were so kind and caring and showed us to mums room, which was very accommodating and with everything Mum would need for her respite stay Mum is now in her 7th visit and loves her respite there x Just want to say about all the staff there who go above and beyond for every resident there from the nurses to cleaning staff and office staff to the restaurant chefs and staff to the laundry staff and the amazing entertainment staff are an absolute stars !! Can 100% recommend!!"

"My Aunt has lived at Plas Y Dderwen Care Home for almost 4 years. She is 99 years old and very frail. The staff at the home are all very friendly and really look after her, she has no complaints about the home or the staff. From my point of view, I certainly have no complaints with the home and all the staff are very approachable and friendly and nothing is too much trouble for them, I highly recommend Plas Y Dderwen Care Home."

"Plas-y-Dderwen always has friendly and helpful staff, and are always very welcoming. The facilities are excellent, with a fresh and clean atmosphere, and comfortable accommodation with a lovely view."

"I found Plas-y-Dderwen Home very good. All staff very friendly and helpfull at all times. They made me feel welcome at all times. I would recomend The Home to my friends and family. All staff would go the extra mile to help."