What our families say: Ouse View Care Home

"My mother spent 5 weeks at Ouse View following a hospital admission. It's an impressive place, but much more importantly, the staff took great care of my mum and of our whole family. They took time to get to know us, were understanding when things were difficult, and showed us care in the best sense. I was also impressed that they always answered the phone and tried their best to sort out any queries. My mum has now had to transfer to another home that can better meet her particular needs. Ouse View went out of their way to support us with this, offering help and flexibility at every stage of the process. Thank you all."

Deborah C
carehome.co.uk rating: 4.42 out of 5

"My mother had a two week stay at Ouse View and the experience for her was just wonderful. Cannot thank the team enough for their care and attention towards my mother. The facility gives me total peace of mind when I go away that my mother is cared for in a 'home from home' situation. Thank you."

Janis K
carehome.co.uk rating: 5 out of 5

"We have had excellent service during my fathers stay at Ouse View. He settled in really well."

Sue L
carehome.co.uk rating: 5 out of 5

"The overall service, quality and respectful way my mother is looked after in a secure, caring manner, gives me peace of mind that she is in the best place for a better, healthier, quality of life."

Carol E
carehome.co.uk rating: 4.5 out of 5

"I rang the home asking about respite for my father, the manager rang me back within 10 mins. Extremely helpful and couldn't do enough for us. Upon visiting the home it is the best home I have visited. When we brought Dad here both my sister and myself felt at ease that he would be well looked after. The whole of the staff that we have come across is fantastic and I have already recommended our view. Thank you."

Brian M
carehome.co.uk rating: 5 out of 5

"Having lived for four years as a full-time carer for a relative, the future care for the medical, social and mental needs of my relative is of the utmost importance and priority. Finding the right provider to fulfil these requirements is my responsibility and to make the right choice for the right reasons, not an easy decision. I have put my trust and faith in Ouse View to be able to provide the quality of standard of care equal and above the standard of what I was able to sustain at home and believe they are fulfiling it."

Carol E
carehome.co.uk rating: 4.92 out of 5

"From our first point of contact, the managers and staff were very understanding of our needs, very obliging, caring and very professional in their overall approach. Every question put to the staff was answered with empathy and politeness, and they were totally focussed on delivering a very good care package that we required. Nothing seemed too much for them to assist in. The care that we subsequently received was nothing less than wonderful and absolutely first-class."

Stuart B
carehome.co.uk rating: 4.58 out of 5

"A very enjoyable stay excellently looked after. It's like a first-class hotel. I could not find fault with anything, Excellent food and if I did not fancy anything on the menu something else was supplied and I really appreciated this."

E W
carehome.co.uk rating: 5 out of 5

"My mother was the first resident to move into Ouse View, which we selected because she knew some of the carers from her previous care home. We were concerned about how the move might work out but everything has worked really well. The ratio of staff to residents is excellent, the staff are friendly and enthusiastic and as might be expected in a new home the facilities are excellent. The only downside is the inability to visit but we know that she is being looked after by caring people and is flourishing. Thank you."

David B
carehome.co.uk rating: 4.58 out of 5

"From my first contact with Ouse View, I have nothing but praise for the people I've dealt with. It has been a trying time, negotiating local Covid-19 restrictions, but they couldn't have been more helpful in supporting me in arranging Mum's move from a care home where she hadn't settled. And since Mum moved in, the transformation in her has been amazing. She settled in immediately and has received the very best of care in all respects. Most importantly, she is engaged and cheerful. In her own words "I feel that people are interested in me - this was a good move". After months of worry, I feel I can now relax, knowing that Mum is not only safe, but happy too! Fabulous people, putting residents' happiness first - you can't ask more than that when you're trusting others to care for that very special person. Everyone has been so kind - to me as well as Mum - but I can't close without special thanks to the Home Services Adviser, Activities Coordinator, Deputy Manager and General Manager."

Linda Donnelly
carehome.co.uk rating: 4.92 out of 5

"We were very fortunate that the Ouse View Care Home had just opened when it became apparent that our mum needed full time residential care. The facilities are excellent, the staff are highly professional and we feel very confident that our Mum is being well cared for. Although the care home is beautifully appointed throughout, it's the staff that are the most important factor in providing a safe and fulfilling environment. Everyone I've encountered at Ouse View seems totally committed to providing the best care possible to the residents which is truly uplifting. These are uncertain times and the pressures on care homes are well documented, but Barchester homes have introduced clear policies aimed at protecting their residents. As of November they have introduced a new safe way of visiting loved ones and I'm looking forward to my first indoor visit to see my mum this week!"

Nigel B
carehome.co.uk rating: 5 out of 5

"I wouldn’t hesitate to recommend Ouse View Care Home to anyone seeking a new home for their loved one. The staff clearly have the comfort, health, dignity and wellbeing of all their residents at heart and it’s hugely reassuring to know that Mum is being taken such good care of. Ouse View is clean, beautifully furnished and decorated to a high standard and the ambience is warm and welcoming. Communal areas are light and airy and the bedrooms spacious and well laid out. There’s a wide selection of activities for the residents to enjoy and it’s evident that Mum is really benefitting from the opportunity for social interaction that these provide. Ouse View has been quick to adapt a room for safe indoor visits and in between these visits, the staff are more than happy to accommodate regular Skype calls to ensure that regular contact with Mum is maintained. We’re immensely grateful to all the staff for supporting us with Mum’s recent move to Ouse View and for helping her to settle in."

Helen K
carehome.co.uk rating: 5 out of 5