Reviews for Ouse View Care Home

My mother went to Ouse View care home for respite care, the staff were welcoming and caring making this experience an enjoyable one for my mother, giving me and my family peace of mind that this was the right decision to make. The facilities are outstanding, rooms are well equipped, safe environment, overall an excellent experience would recommend Ouse View.

"I had 3 weeks respite care at Ouse View after fracturing my leg and being immobile. I was very well looked after by kind and friendly staff 24 hours a day. My room had a lovely view onto fields and trees, with a comfortable bed. I enjoyed doing activities with the residents in a beautiful lounge near my bedroom. There was a wonderful warm, friendly atmosphere everywhere. I have already recommended Ouse View to friends."

"Mum is in respite care at the moment and I have nothing but praise for Ouse View and the staff. The premises are first class, modern, clean and beautifully maintained. The staff could not have been more welcoming and understanding at what has been a difficult time for our family."

"I was very worried about coming into respite care but the kindness of the careing staff, all of them, has made my stay comfortable and enjoyable. Nothing is too much trouble for them. My room is lovely with a nice view and a comfy bed. I really like it here and would certainly recommend it to all."

"While my Dad was only with Ouse View for his last 6 weeks, I cannot speak highly enough of the care he received, and the commitment, patience and support from the staff who looked after him. It felt personal - he was not just a number - he was cared for with dignity and empathy, by people who had taken the time to know him. The facilities were clean, bright, welcoming and well maintained, and there was plenty of space to spend time with him. My thanks to all the staff involved in his care - it was very much appreciated."

"Dad initially came to Ouse View for temporary care. Throughout his time there, the kindness, professionalism & thoughtfulness of the staff had a profound impact on us. They were supportive as we settled him in, quickly got to know us, & were always welcoming during visits. Communication was excellent, with staff readily sharing updates when we couldn't be there. The rooms, shared spaces & garden are comfortable and welcoming, giving us lovely places to spend time together, including enjoying meals and sitting outside. We consistently saw him & other residents treated with dignity, gentleness and respect, even in more challenging situations. Unfortunately Dad's health declined & he sadly passed away while a resident. As entered his final days, the team provided exceptional end-of-life care, ensuring his comfort while supporting our family emotionally & practically. Their compassion, expertise & respect continued even after his passing. It deeply impressed us all & stays with us."

"Overall I'm happy with the care that my father receives at Ouse View. The care home is very well decorated and has nice welcoming lounges. The home is very clean and there are never bad odours in the communal rooms. I like that there is a coffee machine and cakes for visitors. There are plenty of activities for the residents. The dining room looks really nice. The staff are caring and friendly. My father complains quite a lot to me about the food. He says it's average at best. On the menu it looks really good. I have tried to get them to improve the standard of the meals by taking part in a meeting on the subject and by answering the survey that they sent me and bringing attention to the food but my father still says it's not very good. This is disappointing considering the amount we pay. They have a French chef but he doesn't seem to be able to provide food to even a decent pub standard"

"Ouse View provides outstanding safe care for elderly residents and those with dementia. The care team is extremely professional and delivers care with warmth and kindness. Families are kept well informed and can easily access the home by phone when needed and visits are welcomed. We experienced end-of-life care, and the staff could not have done more for us, providing drinks and snacks and continuous reassurance and comfort over many hours. It is a modern, thoughtfully designed home with a 'home from home' feel in the furnishings and decor. The garden is also well designed with accessible decking and seating and mature trees that soften the views. The rooms have ensuite facilities with comfortable beds, armchairs and plenty of furniture for personal effects. The large windows provide good daylight and an outlook for the residents and everywhere is kept at a comfortably warm temperature. Dining rooms encourage a social atmosphere, and the food is freshly cooked with plenty of choice at each meal. Snacks and drinks are offered throughout the day. Housekeeping and laundry are also daily events delivering a high standard of cleanliness."

A relative of mine moved into Ouse View over a year ago and has had an amazing experience. The move in process was very easy and management keep us well informed.

"As soon as we walked in, it felt right. The surroundings are fresh and well maintained. All the staff were welcoming and we were put at ease. There is a calming atmosphere and my wife adapted almost instantly. The activities are varied and well planned - this was a key requirement."

"My mum arrived for 2 weeks respite care in February and never went home. I can honestly say she is like a new lade living her best life at Ouse View. From the moment we stepped into Ouse View Mum has been treated with the most upmost respect, friendliness and the greatest care. She absolutely loves her new life at Ouse View, the staff and the residents have made changes to Mum's life none of us thought possible. A massive thank you to you all!"

"I have been wonderfully impressed with staff, facilities and activities. My grandma's improvement/reduction in decline has been terrific. The visiting welcome and environment has been/is first class."

Beautiful care home, fantastic staff, with great facilities and exceptional care. Would highly recommend.

"Friendly, kind v efficient staff. Always a friendly welcome when visiting."

We settled our Auntie in Ouse View care home several months ago. Understandably she was very upset about losing her mobility & independence & having to move out of her bungalow. However, due to the kindness, care & skills of the care team as well as the lovely, clean & homely environment, she’s now feeling safe, settled & well looked after. We couldn’t have hoped for a nicer place for her to be. Thankyou!

"Barchester Ouse View Care Home is a beautiful care home with a fantastic team, who care for my father with such attention and always with a smile. Thank you, as its a relief to know he is safe, cared for and well looked after."