Reviews for Orchard House Care Home

"My Father in law recently stayed at the care home for a one-week respite stay, and we were extremely pleased with the care and support he received. When he first arrived he was a little unsure as he had been in hospital for a few weeks . The staff were welcoming, friendly, and professional. They took the time to get to know my Father in laws needs. The standard of care was excellent throughout the stay, and it was reassuring to know he was in such capable hands. The home was very clean, welcoming and had a warm, homely atmosphere. Staff were attentive, kind, and always willing to help. The activities that were available each day were very varied. Communication with the family was also very good, giving us peace of mind while he was there. Thank you to all the staff at Orchard House . ."

"I am very impressed with the progress that my sister has made as a result of the care and encouragement and support of the staff. Living far away it is good to know she is in safe hands and that her needs are being met effectively. The communication from the home is very good by telephone. The staff were particularly kind of her Birthday. Her mental state has improved significantly. Thank you."

"I went in to The Orchard after a major operation (surgery) in Southampton. I had 2 weeks respite care and was very well looked after by Nursing staff and carers - plus others behind scenes. They were always very cheerful and smiling."

"From entering the 'Orchards' I'm greeted with warmth, care, empathy and compassion from reception staff, manager/deputy. I walk through highly secure corridoor to Bluebell unit where my end of life husband is being so very well cared for. All the staff I meet on route greet me with a smile and are welcoming. Makes me feel cared for too. The area is clean, tidy and no awful smells. My husbands room is bright/airy/well kept. He was enjoying looking out at birds and change in weather untill his health decline. His care needs are extensive and met with compassion/empathy from carers and nurses. I have found all staff at Orchards fully commited to there tasks. I leve the Orchards knowing my husband is in safe hands Thank you."

My grandmother is a resident at Orchard House and I’m so happy with the care she is provided. Every time I visit her she’s always being social if that’s taking part in activities, talking to other residents around the dining table or just eating cake in the reception cafe. I can’t recommend Orchard House enough and thank you for everything your doing for my grandma.

"Our experience with Orchard House has been nothing short of exceptional. From the moment my partner A arrived, it's clear that she is in a place of genuine care, professionalism & compassion. Kim, Emma & the team go consistantly above and beyond. Their kindness, patience & attention to detail make and enormous difference. Not only to A's comfort & wellbeing, but also to our peace of mind during this new experience for us. Every interaction is handled with warmth, respect, and clear communication, creating an environment that feels safe, supportive & dignified. The teams dedication & empathy truly stands out. It's clear that Orchard House set an incredibly high standard, and we are deeply grateful for their support provided. Visitors to A have also commented on the above. Would wholeheartedly recommend to anyone seeking outstanding care."

"All the staff, without exception, were outstanding. The environment was brilliant. The care and compassion shown to my family was so thoughtful and so appreciated at a time which was so difficult for us. I could not thank everyone enough and can only recommend Orchard House to anyone"

"This was my husband Colins first time in respite and it generally went well. He did become confused, particularly with different staff coming and going. I believe the care he received was good. Clothing went missing but was found. I left bags for clothing to come home but these weren't used. I would like him to have been encouraged to participate more in activities and to go out on trips that were organised. A first time experience we have nothing to compare against. Thank you."

"From my initial telephone enquiry & viewing of the available room I was treated in a friendly and professional manner. I was in respite care for 1 week following a total knee replacement. The care and attention from all staff was excellent. The food was excellent & although I ate in my room the dining room was welcoming. I did not take part in any activities."

Loved my visit to Orchard House the other week. I was welcomed with open arms. The staff made me feel like a celebrity. The cake and food was delicious I highly recommend don’t dine alone Fridays. The activity team are fabulous and let me join in with karaoke.

My granddad DG had a lovely break here and we couldn't fault the care given or the carers and nurses .We will definately be using the orchards again

"Been very pleasant staying here. Food is good, my room is very nice. The staff are extreamly plesant and kind. Overall I would be happy to come back"

"Five stars I can't fault you in any way Well don all of you"

"My mum was in Orchard and now my dad is after some minor teething issues he is now happily settled he loves the staff and the manager and is so happy he enjoys the activities now and seems to be fitting into her new life without mum. Thanks for making him happy."

"Lovely atmosphere welcoming coffee area ,lovely lounge, large bedrooms en-suite with nice furnishings. Hair salon which can be used by your own personal hairstylist Great activities bingo musical events ,themed days ,quiz ,church services , Outings in a Mini bus Smiley helpful care staff and nurses always happy to update us on parents who have recently settled in so well . Making the decision to move them from their own home to a forever care home stressless as possible"

"I visited with a friend who had been at school with my sister-in-law, which was good for her. Recognised herself in a school photo. Concerned about my sister-in-law's chestiness and spoke to nurse about this. Action and contact with the doctor is in hand. I hope the virus or treatment can soon start. As far as I can tell, good care by nursing staff."