Meet the team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

Care homes and elderly care from Barchester Healthcare

Gaynor Rhead

General Manager

Welcome to the Orchard House Care Centre, my name is Gaynor and I am the General Manager here.

I have been working in the healthcare sector for nearly 30 years and have had a variety of experience. I have lived in Ireland for 10 years now and have worked exclusively in the care home sector there. I have a great expanse of knowledge, skills and experience in this area and I love what I do with a passion.

Care homes and elderly care from Barchester Healthcare

Mimi Dean

Deputy Manager

I am the Deputy Manager here at Orchard House, and support the General Manager with the running of the home.

Care homes and elderly care from Barchester Healthcare

Alex Downie

Head of Lifestyles

I began working for Barchester in 2011 as a night carer. I was then offered the chance to work during the days, which was wonderful, as I had more opportunities to interact with residents - and I always enjoyed painting their nails!

Barchester gave me the incentive to develop myself and attain my NVQ Level 2 & 3, which helped me to understand my role a little better and therefore be able to provide the best care I could.

I sometimes had the opportunity to help out with activities, which I really enjoyed. As a result, a became an Activities Assistant whilst still working as a carer - this was wonderful and I had a real passion for it.

When the Head of Lifestyles position became available, staff and residents were very encouraging of me applying for the role. I was ecstatic when I was offered the job and now very happily provide new, fun and person-centred lifestyle choices for those we support.

I am looking forward to learning about residents' interests and encourage loved ones, staff and residents to give feedback and offer input for what they would like to see going on.

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Care homes and elderly care from Barchester Healthcare

Mark Hughes

Head Chef

I am passionate about delivering the highest quality of food in both presentation and taste and enjoy devising varied, interesting and appealing menus for the residents. I enjoy mentoring and developing my team and sharing with them the skills I have learnt over the years.

Care homes and elderly care from Barchester Healthcare

Ann Flanagan


Hello, I’m Ann Flanagan and I first joined Barchester in 2002. I have been at Orchard House since 2010. I have had a varied journey at Orchard starting out as a Unit Care Coordinator on Memory Lane. I was blessed to hold this role, unfortunately due to surgery I could no longer sustain the hours on my feet, the company were very supportive and gave me the job of receptionist. I am now 3 years into the role of administrator, I enjoy this role very much as I get to meet all of the residents families and still get to spend time with the residents I cared for. As for my hobbies and interests I have a bucket list which I am working through, so far I have swam with sharks, rode elephants through jungles and met Donny Osmond in Las Vegas!

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Care homes and elderly care from Barchester Healthcare

Carol King

Hospitality Service Manager

Hi, I’m Carol King, I am the Hospitality Service Manager at the Orchard House. I have worked here since 2006 and enjoy running the housekeeping and laundry team. I also support the chefs and the kitchen team. I enjoy all the hustle and bustle which comes daily at the Orchard. My hobbies are walking, cooking and a read of a good book.

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Care homes and elderly care from Barchester Healthcare

Paul Smith

Head of Maintenance

I have worked for Barchester since 2010, my career at the Orchards started on the Elderly Frail Unit but after 2 years I moved upstairs to our Memory Lane Unit. I really enjoyed my time on both units but a change came up to step up to Maintenance Manger, so now in my new role I get the chance to make our home a lovely homely place for the residents to live. My interests are playing around with my boat, fishing and I’m a very keen VW fan and you can always find me tinkering about on our VW camper van. 

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Care homes and elderly care from Barchester Healthcare

Jeanette Baxter


Hi, I’m Jeanette - a qualified Physiotherapist working at Orchard House. I see residents who request physiotherapy treatments and also treat people who live locally in the community. I treat all age groups, from birth to 100 years, which means that my day is always interesting and varied, dependent on the condition, the person and their age.

My interests include Scottish dancing, walking and gardening, and I am the social secretary for a few community groups on the island.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01983 623 219

New care enquiry phone lines are open 8am - 8pm

All other calls 01983 520 022

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189 Fairlee Road Newport PO30 2EP Get directions