What our families say: Lawton Manor Care Home

We score 9.6/10

12 Reviews


14 December 2018

View the report

"My father recently passed away whilst receiving palliative care at Lawton Manor. As a family, we would like to express our gratitude for the wonderful care he received in his final days. From the first phone call I received to let me know dad had arrived safely, there was absolute professionalism from every member of staff I met. Being allowed to sit with my father as he neared the end of his life brought great comfort to all of his family and friends. Nothing was too much trouble for the staff and my father passed away with dignity; a testament to all at Lawton Manor. I pray that the staff and residents stay safe during these turbulent times. God bless you all. From all of our family."

Gillian Lcarehome.co.uk rating: 4.58 out of 5

"Thank you to the staff for all their support for my Dad who was treated with dignity and compassion during his stay where he received excellent care."

K Wcarehome.co.uk rating: 4.25 out of 5

"The staff is very helpful and friendly. Activitiesexcellent. Any outings the staff make the journeys comfortable. Food - the vegetables very bland. The soups and sweets are very good."

V Fcarehome.co.uk rating: 4.42 out of 5

"Sincere big thank you to the team who are kind, smiley and very special people."

P Rcarehome.co.uk rating: 4.92 out of 5

"A good measure of any care home is whether the resident is happy there. Of course, my mother was upset at having to give up her house, but the kindness of the staff, the comfortable surroundings and the friendliness of the residents soon allowed her to settle."

Anthony Ccarehome.co.uk rating: 4.17 out of 5

"The management and staff could not do enough for us. They were most helpful to our late father and our family. We only asked for something and it was provided. E.g fridge, fan, we felt like we were family every time we visited and updated constantly on our father's illness. When my father was uncomfortable I asked a member of staff who was going on her break to help she put her food and drink to one side and assisted him. The management and staff are a credit to Brighterkind and I hope the company grows with the kindness and help which was given to our late father."

Tomcarehome.co.uk rating: 5 out of 5

"The staff at Lawton Manor looked after my sister extremely well during her stay before she passed away. Nothing was too much trouble for the staff. They also make all our relatives very welcome. I cannot praise all of the staff enough. Thank you all so much for taking care of my sister."

Susan Mcarehome.co.uk rating: 4.92 out of 5

"The care home and the staff were wonderful. It was a very caring place with lovely, honest and compassionate people. I have no complaints at all. Only the highest praise. Thank you so much."

Robcarehome.co.uk rating: 5 out of 5

"After a difficult spell in hospital, mum came into Lawton Manor Care Home and her condition improved. We were all very happy with the help and care provided by all the staff right up to the moment she passed and beyond. Many thanks."

David Hcarehome.co.uk rating: 5 out of 5

"My aunt had nearly eight wonderful years at Lawton Manor, I cannot praise the staff enough."

Louise Bcarehome.co.uk rating: 5 out of 5

"My father was looked after for the last three years passing away peacefully in his sleep on the 29th September. He was admitted after hospitalisation with urinary problems but it became apparent that progressive vascular dementia meant he could no longer look after himself, although he required little in the way of nursing care till the later stages he was extremely well looked after. I think the staff developed a lovely relationship with my father and were very sad at his passing. I would recommend Lawton Manor Care Home without reservation."

Colin Hcarehome.co.uk rating: 5 out of 5

"Very well presented care facility. Dedicated staff. Very clean. Excellent food."

S Bcarehome.co.uk rating: 5 out of 5

"Very clean room which was also suitable airy and had a view across the fields. The home itself was also very clean and had the facilities which suited my needs including the entertainment program. Staff were excellent, very friendly and always available to meet my needs, especially hygiene and bathroom needs. Very flexible at meal times providing food of my choice which may not have been on the menu."

Thomas Bcarehome.co.uk rating: 4.92 out of 5

"The home is lovely and very clean... a credit to the cleaners, but it lacks general organisation in the care. My father is hoisted for the toilet. At least twice during his weeks stay he waited over an hour for the toilet. There is a target response time of six mins but staff cancel the call saying they will be a few mins locating the hoist and not return for an hour. He had meals in the room. Often there was no choice and one egg was so overdone that it pretty much shattered when he tried to break it. I took cutlery with him, but when I saw him, cutlery he was given was bent for someone else making it impossible to use. He took his TV and DVD player which was in his room when I left him but was later removed and left in a public room, and the remote was taken for safekeeping by staff who knew whose it was. I don't understand why it wasn't returned to him prompting a question about the TV. A lovely home for the able bodied but I would not recommend it for someone who is not mobile."

Ellen Jcarehome.co.uk rating: 3.25 out of 5

"This last week, as with previous respite care, I have found all the staff very kind and caring with my husband. The home is very clean and the food excellent. Everyone - carers, nurses and office staff are all very helpful."

Margaret Tcarehome.co.uk rating: 4.83 out of 5

"My Mum who is 86 came to Lawton Manor Care Home as a full-time resident in 25th Feb 2018. She suffered pneumonia and heart failure and was in need of care and rehabilitation to learn to walk again (Zimmer). All the staff across all lines of this home have been fantastic, not only has my mum received excellent care but she has been encouraged and supported in such a way that not only is she walking (with Zimmer) but she has grown back into becoming her own person again, tales to tell and an energy for life that hasn't been seen in a long time. I knew when I started my search I'd need somewhere safe and caring for my mum but I can honestly say Lawton Manor Care Home is more than that with a massive thanks to all!!"

Edwina Fcarehome.co.uk rating: 4.75 out of 5

"We never tired of visiting our dear mum in her welcoming spacious light-filled room at Lawton Manor Care Home. The welcoming smiles of all staff, carers and nurses, cosy private nooks to sit together, or play word games. Family and friends welcomed at all times. The carers and nurses are earth's angels. All the teams from maintenance, laundry, housekeeping and activities went the extra mile to make mum feel at home and support us all in the final hours of her gracious peaceful passing."

Mouli Mcarehome.co.uk rating: 4.09 out of 5

"The staff are very friendly, attentive and very compassionate. The level of care is excellent. The care home, overall, is excellent with good quality of food and choice. We are very glad that we chose this place."

Kay Hcarehome.co.uk rating: 5 out of 5

"Very comfortable surroundings, very clean, staff good. Have been very content with most items."

M Kcarehome.co.uk rating: 4.17 out of 5

"Lawton Manor Nursing home was my mother's final home where she spent her final weeks of life before passing peacefully in her comfortable room there on 31/12/16. She moved into the home due to suffering from Motor Neurone as my three sisters and I were not longer able to meet her needs, which were challenging daily. The staff were caring, compassionate and supportive making her feel valued and dignified. In those few short weeks, we also felt very 'at home' and thankful for the care mum received with love and compassion."

Barbara Acarehome.co.uk rating: 4 out of 5

"Mum's only so far been here for 2 days but she seems to be enjoying it really well."

Angela Scarehome.co.uk rating: 4.42 out of 5

"On entering the home there is a bright and welcoming atmosphere. The cleanliness, maintenance and laundry services are excellent. The majority of staff are caring, efficient and cheerful, although, at times they have too much to do and residents have to wait for attention - especially at night. The quality of the meals varies - there is a lot of repetition and very little imagination - the exceptions being the lunchtime soups and teatime sandwiches which are good. The buzzer system is very irritating - would it not be possible to restrict calls to the floor from which they emanate to provide respite for some of the residents and staff?"

Dorothy Gcarehome.co.uk rating: 3.92 out of 5

"On entry to Lawton Manor Care Home, we got the feeling immediately of warmth, homeliness and I knew that my friend would be well looked after. I would like to thank all of the staff very much for all the care that she received. Also, the visitors were made very welcome and part of your happy family."

Percy Jcarehome.co.uk rating: 5 out of 5

"My wife is receiving excellent care at Lawton Manor. All the staff are pleasant and very caring. They keep me fully informed of my wife's treatment and care and plans for the future."

Peter Mcarehome.co.uk rating: 5 out of 5

"I could not have asked or expected better care than that which has been given to my mum. I can only say 'thank you' and that all the staff are a credit and asset to Lawton Manor."

Linda Rcarehome.co.uk rating: 5 out of 5

"My Mum spent nearly six years in Lawton Manor and was very happy there. The staff loved her and she kept them amused. They were willing to do almost anything for her and treated her very well. She received the best care from everyone. She enjoyed the activities and especially enjoyed going out. The activities staff are excellent providing a wide range of activities. The staff were welcoming and friendly and always ready to help. I was always able to talk to the nurses when I had questions about her health or arrangements for taking her out for special occasions. I went to many coffee mornings and supper evenings and the food was always excellent. The facilities are excellent with many lounges. If we wanted to take Mum out of the activities for some family time there was always a room available. The dining room has small tables with tablecloths and flowers giving it a homely atmosphere. When Mum passed away the staff were excellent, offering us support and breaking the news sensitively."

Dianne Ccarehome.co.uk rating: 4.67 out of 5

"My wife has been on respite in this establishment for one month and she is happy with the attention and care provided and so am I. The food is very well presented, tasty and plentiful. The kitchen staff are very patient and caring when serving the residents and great care is taken to ensure that no one is overlooked. The daily entertainments provided are of very high standard and wonderful to see the artists interacting with the residents. A very big thank you to the management and all staff."

Marcel Mcarehome.co.uk rating: 4.58 out of 5

"At first, I wasn't impressed, I thought they're not doing it the way I did. But, I soon learned how caring, compassionate and professional the staff were and let them do their work. I have no hesitation in recommending this home to anyone who needs help. They would be in the best of hands, keep up the good work."

George Fcarehome.co.uk rating: 4.83 out of 5

"During my nan's stay, the staff always made sure they treated her with the utmost respect and dignity. Nothing was ever too much trouble and they always go out of their way to make sure she was happy, comfortable and generally looked after. The family always felt welcome when visiting."

Caitlan Mcarehome.co.uk rating: 4.5 out of 5

"Mum was a resident at Lawton Manor for 1 year. We cannot thank all the staff from the cleaners, laundry workers, carers, nurses to the office and management staff enough for the care they gave to her. They did their best with difficulties sometimes because of low staff numbers. The system used to calculate numbers of staff required is set by a company policy scheme. However, this is not enough. There were times when mum had to wait for care which was unacceptable, not the fault of the staff on duty, it's the fault of the system."

Gillian Pcarehome.co.uk rating: 4.42 out of 5

"My mother was a resident at Lawton Manor for approximately three years, during this period I have found the staff to be caring and friendly at all levels. The domestic ladies take a huge interest in the welfare of the residents and often go above and beyond their normal duties to form a relationship and provide companionship when required. The home is always kept extremely clean, entertainment provided and we have always felt well informed of my mother's condition."

June Lcarehome.co.uk rating: 4.25 out of 5

"Generally excellent. Until recently a privately run home, now one of a major group (Brighterkind). Although the scores below are not particularly high, the overall effect is such that Lawton Manor is probably as good as they get."

P Mcarehome.co.uk rating: 3.82 out of 5

"During my nan's stay she was treated with the utmost respect, dignity and genuine care. Staff were excellent providing care, support and information to us all. We can't thank you all enough from the minute she arrived right to the end everything was fantastic."

Charlie-Jane Wcarehome.co.uk rating: 4.7 out of 5

"As a family, we would like to thank staff and carers for their dedication of care and friendliness to our dad while he was in 'Lawton Manor' which we are truly grateful for. Thank you for your kindness and professionalism."

Rachael Vcarehome.co.uk rating: 4.91 out of 5

"Lawton Manor is an excellent centre for respite for my husband, while he is in there it helps me to relax without any worry, knowing that he is treated so well by all the staff and care workers. He and his clothes always return home fresh and clean. I would recommend Lawton Manor to everybody needing care in first class accommodation."

Ian LWcarehome.co.uk rating: 5 out of 5

"Upon arrival, my nan was treated with the utmost care and dignity. Nothing was too much trouble for staff, they looked after her every need. When she became end of life not only was she cared for with compassion but so were we as her family. Staff went above and beyond for us making sure we were supported through a tough time."

Sarah Bcarehome.co.uk rating: 4.55 out of 5

"I liked Lawton Manor from the moment I entered the building. The entrance hall is large and bright with comfy sofas and freshly cut flowers. Residents can participate in a wide variety of activities every week if they wish to do so and there are also organised visits to local places of interest. My mother-in-law enjoyed visiting the in-house hairdressers every week and also having her nails polished. I have always found the staff very friendly and caring and willing to sort out any problems that may arise. My mother-in-law was very happy and made many friends there."

Ann Tcarehome.co.uk rating: 5 out of 5

"I have primary progressive MS and as a result of gout in my wrist was unable to transfer from my wheelchair. I was admitted to Lawton Manor to a crisis intervention funded bed, recommended by my GP. I received excellent care from all members of staff without exception. The nursing and care staff were most professional and provided their help kindly and with consideration for my personal dignity. The meals were of a high quality and served in a friendly manner and the laundry staff should pride in the service they provided. The activities were varied, and visitors were made welcome with a room where refreshments were avalaible. Overall I will recall my time in Lawton Manor with gratitude for all the help I recieved to improve my condition and enable me to return home."

D Bcarehome.co.uk rating: 4.82 out of 5

"My Granny was a resident here for 6 years. She had a brilliant relationship with the staff and was extremely happy here. As her family, we felt like we were part of the home too. The care she received was fantastic, and the nurses were always on hand to discuss concerns. I have two young children who were welcome in Lawton Manor Care Home and there was always a small room or outdoor space to use if we did not want to be in the main lounge. There are lots of social activities and we enjoyed going on trips with my Granny. Aspects of the home such as the hairdressers and going to church meant she was able to carry on with "normal" life."

Gemma Ccarehome.co.uk rating: 4.42 out of 5

"Mum was a resident for 2 years. During her stay, she was extremely happy. All the staff were kind and caring and made mum feel special. There were lots of events to look forward to and the entertainment was excellent. Mum met and befriended some lovely people during her stay."

Susan Tcarehome.co.uk rating: 4.92 out of 5

"The care my mum has received since she had to move into a care home has been very good. She is always kept clean and warm. The staff are friendly and cheerful always having a smile and caring word for mum and ourselves when we visit. The food is plentiful, warm and appropriate for mums needs. Mum really enjoys watching the activities, unfortunately she is unable to participate but takes part in her own way. We are never made to feel in the way or that staff do not have time to answer any queries we have."

Jane Lcarehome.co.uk rating: 5 out of 5

"My mum spent 10 weeks in Lawton Manor Care Home and was very happy there. She was always treated with great respect and dignity despite her challenging health problems. All the staff were friendly and helpful both to mum and the family. After her first night there, she commented "I think I shall enjoy living here", and I can honestly say she did. In her last days, the nursing care was superb. We couldn't have found a better home for her. Heartfelt thanks to all who made it special for her."

Val Mcarehome.co.uk rating: 4.58 out of 5

"Lawton Manor was a comfortable place for my mother to spend her last years. Common areas are very pleasant and provide residents opportunities to socialise, watch TV, take part in activities or just sit quietly. The dining room is pleasant and the food is good and suitable for the needs of residents as they age. Care, both social and nursing is good and staff are concerned for the needs of the residents."

Howard Bcarehome.co.uk rating: 3.92 out of 5

"Very pleasant, very welcoming. Noticed how caring the staff were and how hard working everyone is. The entertainment was superb and really nice to see all the residents taking part. Lovely refreshments and best sponge we have had."

T Pcarehome.co.uk rating: 3.83 out of 5

"I have been here for just over 4 months and I am now feeling more at home. I would like to make a few comments; 1, On the whole the care staff dress, undress and wash me with care. However some staff do not give me enough time. I am 91 years old and blind and cannot be rushed. 2, Meals - I would like a menu, given to me in advance so that I can have time to make my choices. I eat in my room. 3, At what point will I be able to talk to the manager about my care?"

Enid Mary Rcarehome.co.uk rating: 4.25 out of 5

"When my mum was admitted to Lawton Manor, the process was incredibly easy and quick - I was told of the offer of a bed on Friday afternoon, visited Lawton Manor on Sunday morning, accepted the offer of a bed for my mum on Monday morning, and my mum was assessed and admitted by Tuesday afternoon. The venue is in the country, so there are great, uninterrupted countryside views, and although situated by a fairly busy A-road, very quiet and peaceful. It is situated in its own, well-maintained grounds with seating areas for residents and guests to take advantage of. The staff are all friendly and have the welfare of the residents at the forefront of their work time. There are daily activities for the residents, mixed with trips out to various places and events. They organise events for residents and their guests in their own grounds as well, with everyone made to feel very welcome. There is also a hairdresser that comes in on a weekly basis. Nothing seems to be too much trouble."

Rod Scarehome.co.uk rating: 5 out of 5

"Dad was a resident of Lawton Manor for almost 12 months before he passed away in Feb 2016. He settled quite well and the staff were always very good to him and did their best to support him and his needs. His room was lovely and spacious with good facilities. He was treated with dignity and the care he received at the end of his life was wonderful, enabling dad to be as comfortable as possible. We have the highest praise for all the staff who looked after him at a very difficult time for him and all the family. Thank you."

Elizabeth Tcarehome.co.uk rating: 4.25 out of 5

"Mum was admitted to Lawton Manor for end of life care. At our initial first visit, we, her family were greeted with friendliness and warmth and the running of the establishment and the finance was explained to us clearly and staff made sure the transfer from hospital to Lawton Manor went as smoothly as possible. On being admitted mum's comfort and safety was of paramount importance. Mum was unable to use the facilities and take part in activities which all seemed to be wide ranging and stimulating but her surroundings were lovely and her end of life care excellent. On visiting, staff were always available to talk to and mum's family were treated with great sympathy and compassion when she passed away."

Lynn Wcarehome.co.uk rating: 5 out of 5

"Lawton Manor Car eHome gave us a lovely summer with our sister who had been given 3 months to live. Every member of staff, from the top to the bottom could not have looked after her any better."

Hilary Acarehome.co.uk rating: 5 out of 5

"We were first shown the home by the House Manager in July/August 2002. She was extremely approachable and informative with a very friendly, warm manner. Whenever we visited the home the staff were very pleasant and helpful. They cared for our aunt well. We only saw the previous care manager on one occasion which we felt was poor. The only time we saw the new care manager was about 2-3 weeks before our Aunt died and this was not a good experience. I wrote to the Regional Support Manager but to date have had no reply. This issue was however dealt with the House Manager. Our Aunt died in the home 1/1/2016. The nursing and care staff showed great compassion."

J Wcarehome.co.uk rating: 3.75 out of 5

"My experience at Lawton Manor (whilst I was there for 3 weeks respite care) was very good. At times, I felt unwell and in pain and was glad of the care and support provided by the care staff. I have benefitted from their diligence and their standard of care and their obvious pride in their work. I have been treated with respect, dignity and also good humour (very important). The choice of food has been very good and eating regularly and well has been important. I have felt safe. Maybe the buzzers at night could do with a silencer (small quibble)."

Mary Dcarehome.co.uk rating: 4.83 out of 5

"Lawton Manor Care Home is a home filled with warmth, kindness and love. Although my sister was only a resident here for 3 months until her passing, the care given to both her and our family, was outstanding. The dedicated staff are led by an equally dedicated manager, all are approachable and have one main goal - to give full support to the resident and family. I have no hesitation whatsoever in recommending Lawton Manor."

Audrey Scarehome.co.uk rating: 4.83 out of 5

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