What our families say

We score 8.8/10

18 Reviews

Requires improvement

11 July 2018

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"My aunt arrived today - during enquiry and setting up stages, staff have been professional, kindly and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks."

Gillian D
carehome.co.uk rating: 5 out of 5

"We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens. We thank you from us and her family members."

Summa
carehome.co.uk rating: 4.58 out of 5

"My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much"

John W
carehome.co.uk rating: 4.67 out of 5

"I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you"

J Caroline S
carehome.co.uk rating: 4.25 out of 5

"Is manager a cardboard cutout? All food overcooked. Lost items of clothing. No help/care - everyone says "just a minute". Turns into 35mins or 1 hour. Only one shower in 8 days. Bed not changed at all. To say "I know" is not enough."

Christine S
carehome.co.uk rating: 2.17 out of 5

"Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant."

Pauline M
carehome.co.uk rating: 3.25 out of 5

"We have always been very happy and satisfied with the care provided ever since our arrival in Laurel Bank Care Home. Management and staff have always been available, helpful and extremely pleasant, leading to a pleasant and happy environment. The feeling one gets within the home is always friendly and willing to help residents and relatives to feel at home. Many thanks to all concerned."

John W
carehome.co.uk rating: 4.92 out of 5

"The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her."

Duncan M
carehome.co.uk rating: 4.5 out of 5

"My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone."

Mike D
carehome.co.uk rating: 4.83 out of 5

"My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same."

Victoria D
carehome.co.uk rating: 4.58 out of 5

"Very good staff. Food - not at all enjoyable (as is most institutional food) No staff at reception (entrance) at weekends!"

J A C
carehome.co.uk rating: 3.67 out of 5

"The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after."

W C
carehome.co.uk rating: 5 out of 5

"This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team."

Alice G
carehome.co.uk rating: 4.58 out of 5

"Mum has been at Laurel Bank for seven years. She has complete needs, dementia/severe needing full care. Insulin dependant diabetes and cannot walk. Excellent medical care, excellent nursing care good communication with myself. They have looked after my mother as if she were a family member."

Trevor F
carehome.co.uk rating: 5 out of 5

"My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent."

Christina D
carehome.co.uk rating: 5 out of 5

"My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable."

Carole D
carehome.co.uk rating: 5 out of 5

"The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring."

Peter B
carehome.co.uk rating: 4.83 out of 5

"Our experience of Laurel Bank was extremely positive. My mother spent the last few months at Laurel Bank. Everyone from the management, nursing and care staff were marvelous. Her care and comfort were a priority. My mother was happy, peaceful and contented. We wish she could have had longer there to enjoy everything that Laurel Bank has to offer."

June W
carehome.co.uk rating: 5 out of 5

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Westbourne Road Lancaster LA1 5EF Get directions
138