Reviews for Laurel Bank Care Home

"I have been generally very pleased with care at Laurel Bank. Any issues have usually been quickly resolved. The staff are very caring and attentive and patient. My aunty enjoys the excellent food and likes to join in or observe many of the activities - They are of a high standard and varied. The home feels like a family, hugs are frequent and staff give extra thought to how they work and what time they give to residents. Much as my aunty would like to live back at her home, she realises that the experience she gets at LB is far above average. I love having her nearby and being able to visit at any time."

"When my brother first arrived at Laurel Bank he found it very hard to settle, but with the help of the staff and the activities in which he was involved, he became less aggressive, thanks to the attention given by members of staff. It was pleasing to learn that he was more settled. On one occasion late afternoon, I returned him to his room only to find that there was no bedding in place. On a further occasion he was sat in a lounge, only for me to see that very obviously, he was sat in his own urine - his trousers were very wet. Overall his experience at Laurel Bank was of the highest quality with only those two little blips. Returning to his involvement in activities those members of staff responsible for his care were superb with the attention and how it was given, even to the extent of making him smile on occasions."

My mum sadly passed away on New Years day at Laurel Bank . She had only been there for 15 days after 5weeks in hospital. What a beautiful place it is.The home is warm and welcoming, spotlessly clean , light, bright and as mum arrived a week before Christmas the whole place inside and out was so festive and sparkling. The staff looked after mum with such care and dignity., nothing was to much trouble not only for mum but also for my dad and our family . All the staff are wonderful . The meals were always delicious . We can't thank the staff enough for their care and support.

"Overall excellent experience of care provided by carers and qualified staff. Professional and individualised to meet mums needs. Excellent processes in place for escalating any issues, will prompt action if required. Very friendly and personable, always available to any issues/ concerns and address them very quickly. Management and leadership excellent. I would recommend highly."

The staff at Laurel Bank have taken exceptionally good care of my dad. His room is kept clean, they look after their visitors with great coffee, tea and fresh biscuits or cakes.
The gardens are well kept and the view from my dad's window is lovely.
It really eases the families mind to know their loved ones and their best interests are professionally taken care of.

We went to view the home today to see if it would be suitable for a friend. It is perfect and we will be happy to leave her in their care. Fabulous people and place. ♥️

"What Can I Say? Fantastic! Wonderful! Perfect! Myself and my mother were not sure of the "Care home thing" when it became time to decide where my father (Harry) would spend the rest of his days? And we were given a few options one of these being Laurel Bank. We were so glad we chose them, from start to finish my dad was treated as a person an individual and most importantly to me a Human Being! Although being bed bound he was included in as much as possible and myself and mum became part of this special family at a very difficult time in our lives always someone to talk to, kept up to date in his treatment and care and the things like birthdays Christmas and anniversary's celebrated in a very special way! When dad passed the care didn't stop we had and have had some special moments and memories in Laurel Bank from the Managers to domestic staff all very special and wonderful people. Thank you so much for everything you did. We will always think of you fondly Xx"

"Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time for her and us. Thank you."

Top-notch nursing and end-of-life care. Thank you.

"Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!"

"Lovely, happy home. Very welcoming. Excellent care for my husband. As someone not needing care it was a very pleasant experience which we hope to repeat. Driver and all carers courteous and competent - I would definitely recommend it to others."

"I am very happy here My 103 birthday was unforgetable"

"Nowhere could be any better. Staff excellent hospitality very good. We are very lucky to be here. Thank you all."

"Absolutely fantastic, genuinely caring staff. They worked so hard to make sure my dad had a happy and fulfilling life. They gave my dad an excellent service and helped him settle in and enjoy life when living at home was no longer possible. Moving to a nursing home was very difficult for all concerned and Laurelbank really helped us through it."

What Can I Say? Wonderful Wonderful Wonderful!!!
I honestly was never sure of the “Care Home” thing when it came to looking after my Father (Harry) & his recent ill health, Laurel Bank opened their doors to my Father, Myself and my Mother and we became part of their little family. They looked after my father with the gentle care and love that I believed only a family could give. They also looked after me and my mother when visiting keeping us in the loop with everything. Helping us with any problems as well! Sadly my father passed after some time there but from day one till the day he went to his resting place he was treated with the upmost respect and “as an individual” “as a person” and a “human being” I can’t I cannot…Recommend them enough if you need care this is the place to be!
Thank you to all the team @ Laurel Bank Xx

I just listened to BBC Lancashire and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!

"I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!"