Reviews for Laurel Bank Care Home

"An excellent residential home for the elderly."

S T
carehome.co.uk rating: 4.75 out of 5

"Staff are friendly and attentive. Helpful and nothing appears too much trouble. Everywhere is clean and well cared for. Communal areas are homely."

Angie B
carehome.co.uk rating: 5.00 out of 5

"Initially, Mum came in for respite and initially wouldn't leave the room but gradually, over the month Mum stayed, mixed with others and engaged and now wants to stay. Mum loves the interaction she has throughout the day with both fellow residents and all grades of staff. Mum is also starting to engage with activities which are at Barchester Laurel Bank Care Home. Mum's mental health and socialisation have improved vastly."

Judith S
carehome.co.uk rating: 4.83 out of 5

"Mum has been here since August 2023 and was in poor health and anxious. Since the move here, she has slowly got better and has lost her anxiety. She enjoys every aspect of her care provided at Barchester Laurel Bank Care Home. They organised a wonderful 90th birthday celebration which she thoroughly enjoyed with her family and friends with her fellow residents."

John B
carehome.co.uk rating: 5.00 out of 5

"Mum came to Laurel Bank in July 2023, and since she came, has been welcomed by all staff and fully included. Mum coming into a home was a huge wrench for us all, but she has fully embraced life here. In October, Mum celebrated her 90th birthday, and the staff/management went above and beyond to ensure she had a lovely day and we could celebrate it with her as a family. Thank you all."

Lisa B
carehome.co.uk rating: 4.83 out of 5

"Our mum came to Laurel Bank over 18 months ago, we could not be happier with her care. The staff go over and beyond to make residents happy and comfortable. The food is excellent with good choices and portions. The activities the staff put on are really amazing for both the residents and families. A massive thank you!"

Anne K
carehome.co.uk rating: 5.00 out of 5

"The staff are so lovely, caring, kind and helpful. The food is very good and tasty. The regular entertainment is fabulous and the staff involve everyone, residents, guests and family and friends."

J D
carehome.co.uk rating: 4.00 out of 5

"Since my uncle moved into Barchester Laurel Bank Care Home, he has been shown nothing but excellent service and care. All the staff go above and beyond for him. Also they, family, friends and visitors. They make us feel extremely welcome and relaxed that he's in great hands. the food is excellent and the home is spotless. You should be very proud."

Susan V
carehome.co.uk rating: 4.92 out of 5

"All the staff are excellent, very friendly and so caring. Nothing is too much for them."

Janet B
carehome.co.uk rating: 5.00 out of 5

"Staff cannot do enough for family and residents. Such patient, bubbly, upbeat and hardworking staff. Everyone we have met are amazing in their care, dedication and interaction. Meals are outstanding. Plenty of activities which are fun and engaging. Spotlessly clean throughout."

Catherine L
carehome.co.uk rating: 5.00 out of 5

"Attended the wedding event, I was astonished at the whole amount of effort, the residents were in their best clothing, all the ladies wearing fascinators, and the staff were all on hand for all needs, I have never seen such a happier event. Very well done to all at Laurel Bank."

D D
carehome.co.uk rating: 4.92 out of 5

"Staff are very helpful and nothing is too much trouble for them. Residents are treated with dignity and respect and the activity coordinators involve residents in all kinds of enjoyable activities. The staff are friendly and Laurel Bank feels like a very welcoming place to visit and be cared for."

A V
carehome.co.uk rating: 5.00 out of 5

"All the staff are warm, friendly and with a ready smile. They take pride in their home and provide high standards in all they do; from the quality of food and care, to the outstanding activities."

Clare R
carehome.co.uk rating: 5.00 out of 5

"Achieved its objectives! - change of scenery and respite for my wife. Easier for me to deal with than my first visit last year as I knew what to expect! (found t.v screen rather small!)"

R B
carehome.co.uk rating: 4.33 out of 5

"My mother was discharged from the hospital into the care of Laurek Bank earlier this year and we all could not be more appreciative and grateful for the care and attention she has received. Every single member of staff is welcoming, helpful and professional. As I live overseas and am unable to visit regularly, it is important for me to walk away completely reassured that Mum is in the best hands and is safe and secure. Thank you."

Susan M
carehome.co.uk rating: 5.00 out of 5

"I came to the Coronation party with my 3 children. Everyone had made a real effort with decorations, amazing food and a party atmosphere. The coronation quiche was even there and I was surprised to find it was beautiful, as on paper it didn't sound like my cup of tea but maybe it was the skills of the chef that made it good! The care shown to the residents making sure they all had fun and were fed and watered was exceptional."

Rebecca H
carehome.co.uk rating: 5.00 out of 5

"I went to the Coronation party at Laurel Bank, the staff, as usual, had done a wonderful job and the home looked amazing. The Coronation quiche tasted really good and the whole party went with a swing thanks to the likeable band. Thanks to everyone involved, they went over and above!"

Linda S
carehome.co.uk rating: 5.00 out of 5

"Such a lovely day, the welcoming party was put together for the residents and family for the King's Coronation and amazing food and drink were provided and the tombola which the children loved! The staff all really went above and beyond from their outfits to their friendliness, nothing was too much for them and they really made the celebration. Myself, my family and my great auntie thoroughly enjoyed the occasion and are very thankful to all involved in organising."

Laura D
carehome.co.uk rating: 5.00 out of 5

"Seems homely and comfortable, the staff are extremely helpful and nothing is too much trouble."

F L
carehome.co.uk rating: 4.33 out of 5

"I have enjoyed most of the activities and all of the staff's company."

Sheila E
carehome.co.uk rating: 4.75 out of 5

"The staff are wonderful. Without exception, everyone is very helpful, kind and friendly."

Greg H
carehome.co.uk rating: 4.75 out of 5

"All the staff are extremely caring, helpful and dedicated. Although the Christmas celebrations were cut back due to covid everyone was really lovely and attentive. I also attended Valentine's Day celebrations. This was so enjoyable and the room was decorated fantastically well. I was really impressed with everything - every detail had been thought through. All the residents were treated with respect, which showed that they were all cared for as individuals. Every time I go to visit everyone is very welcoming and happy. A lovely place."

K S
carehome.co.uk rating: 5.00 out of 5

"My mum came in for end-of-life care in January. The staff have all been amazing, so caring, kind and compassionate. They have been very gentle with Mum and made her as comfortable as possible at the end of her life. They took very good care of us, especially when we needed to be with Mum around the clock. They have always been very honest with us regarding Mum's condition. We are so glad we chose Laurel Bank."

Sue C
carehome.co.uk rating: 5.00 out of 5

"My experience of Barchester Laurel Bank Care Home is very good. My sister is well looked after and when I visit, I am looked after. The service is very good."

I E
carehome.co.uk rating: 5.00 out of 5

"Following a period of time, my uncle needed respite care. Laurel Bank Care Home was able to accept him immediately upon discharge from the hospital. All staff are pleasant, helpful and understanding of my uncle's needs."

Lesley H
carehome.co.uk rating: 4.58 out of 5

"My aunty moved into this care home in 2019. We have never had a bad day of worry while she has been in this home. So much compassion, respect and dignity towards the residents. Staff are 100% respectful towards relatives. Managers are just outstanding towards family members."

Mary H
carehome.co.uk rating: 5.00 out of 5

"The care they give to everyone is very good and very nice people would not wish for better. My aunty has come on so well since she came to this care home."

Bridget H
carehome.co.uk rating: 5.00 out of 5

"All the staff are friendly, genuinely caring and always extremely helpful. I know my mum is well looked after and safe."

Janet B
carehome.co.uk rating: 5.00 out of 5

"Mum's first Xmas at Laural Bank was a wonderful affair, we were always made to feel so welcome on our visits and the staff had gone to so much trouble. The home looked fabulous, with lovely decorations and Mum had been involved in making cards and decorations-the activities ladies are so encouraging and supportive. We had a lovely Xmas dinner with Mum, a choice of food and all the trimmings. All on our own table so it felt like a family do. I am so pleased Mum is at Laurel Bank! Thank you!"

Linda S
carehome.co.uk rating: 5.00 out of 5

"My nanna came into the home on end-of-life care but has now been here for over a year and has thrived in the care she has received. Lovely caring staff and high-quality nutritious food have made a huge difference to her well-being. Communication with family could be improved i.e. Care plan and general issues in the home e.g Covid cases."

L C
carehome.co.uk rating: 4.82 out of 5

"Very friendly and welcoming with professional entertainment and social activities arranged for residents. Friendly staff on hand at all times. Very good leader."

Joseph F
carehome.co.uk rating: 4.27 out of 5

"The care that my mother receives and my personal dealings, I always find it more satisfactory."

P R
carehome.co.uk rating: 4.25 out of 5

"My sister has been in Laurel Bank for 22 years and she is very happy and we are very happy."

John P
carehome.co.uk rating: 4.75 out of 5

"What a beautiful day we were given by the staff at Laurel Bank for Christmas Day. Our family were treated to a great Christmas dinner with turkey and all the trimmings plus a choice of wine. We all enjoyed ourselves and my father-in-law was enjoying our company in the lounge with the large television showing 'White Christmas'. Three cheers for the staff at Laurel Bank."

Stephen M
carehome.co.uk rating: 5.00 out of 5

"Staff are always considerate and caring and genuinely do care about the residents in the home. Our mum is well looked after and feels safe at Laurel Bank Care Home."

Christine W
carehome.co.uk rating: 5.00 out of 5

"Absolutely love living here. The staff are very caring, and always here to help."

Karen S
carehome.co.uk rating: 4.82 out of 5

"When my wife died it was at that time we wanted me to stay at Laurel Bank. Everyone has been very supportive."

W W
carehome.co.uk rating: 4.75 out of 5

"My very reluctant mum came to stay at Laurel Bank Care Home for respite recently. She settled in far more easily than we would have imagined she would. This is down to the amazingly supportive team caring for her. It was a pleasure to visit her and see her so comfortable in mind and body. We were made to feel welcome which also enhanced our experience. Thank you."

C M
carehome.co.uk rating: 4.75 out of 5

"I have had respite care and visited friends in care homes. So when I sought care here to cover what I knew would be a stressful period, I was aware of the pros and cons, and my choice of Laurel Bank has proved to be a wise one. Congratulations to the whole team."

Jean E
carehome.co.uk rating: 4.83 out of 5

"My husband has been taken into the hospital on December 22nd therefore Christmas day was a mixed experience. Throughout the day all staff were caring and jolly being mindful of the situation. The food was excellent and the gifts generous. Despite the circumstances, I had an enjoyable day with caring company."

Eleanor H
carehome.co.uk rating: 4.67 out of 5

"Christmas was very enjoyable-lots of good food and a good atmosphere. Meals were very good and being able to watch the King's speech was excellent. It was nice seeing Father Christmas with such a seemingly neverending stream of presents. Thank you so much."

P W
carehome.co.uk rating: 4.50 out of 5

"My mother has been very well cared for even though sometimes she can be difficult. All the staff are really pleasant and helpful."

Judith C
carehome.co.uk rating: 4.25 out of 5

"I'm happy with the home and care."

K B
carehome.co.uk rating: 3.92 out of 5

"Friendly and caring. Wouldn't fault the home and staff. Glad I chose Barchester Laurel Bank Care Home for my father's end-of-life care."

Wendy S
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Laurel Bank for over a year. The staff are extremely caring, showing kindness to the residents and their families. I know that my Mum is very content and is in the safest hands. The staff contact me when they have concerns (which has been only occasionally) to ensure that I am informed. I have no hesitation in recommending Laurel Bank as a first class care home."

C K
carehome.co.uk rating: 4.25 out of 5

"My husband and I had a really good time, but my poor husband did not feel very well so we left a bit early, but it was really good."

V F
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has now been in the home for over 3 months and in this time I have found the staff helpful and supportive. I have no complaints at all. There have been activities which were well organised and attended."

G P
carehome.co.uk rating: 4.08 out of 5

"Since my mother came into the home in May this year she has been very well cared for. The staff are very friendly and helpful. We have been very happy with the care provided."

J P
carehome.co.uk rating: 4.42 out of 5

"Best day ever. The staff are fantastic. Couldn't do enough."

D P
carehome.co.uk rating: 5.00 out of 5

"Mad Hatters Party. A very enjoyable party, such a pity it had to be held indoors due to the weather. The care home staff were dressed in Alice outfits, lots of good food. A Ukelele band a one-man band, count the jelly beans etc. A lot of thought had gone into it was very enjoyable."

P W
carehome.co.uk rating: 3.83 out of 5

"We had a lovely time at Laurel Bank when we attended the birthday party. The room was beautiful and dully decorated for her 90th birthday. The food was wonderful and was assisted by the staff, who are always very attentive."

Stephen M
carehome.co.uk rating: 5.00 out of 5

"Laurel Bank put a lovely birthday party on for my mother - the food was excellent, and the staff were very attentive and decorated the room to make her day special."

Amanda M
carehome.co.uk rating: 5.00 out of 5

"The food was excellent, and all the staff were extremely helpful. A wonderful experience and everyone enjoyed themselves thoroughly."

Katie S
carehome.co.uk rating: 5.00 out of 5

"This care home has a lovely atmosphere and is beautifully maintained - Mum thought it was a posh hotel when she first went there in February! The staff are lovely and friendly and treat the residents and their visitors with respect and good humour. I cannot fault Mum's care and support. The food is good, and there is always seems to be a lovely activity on offer; Mum particularly enjoys the ones that involve music and singing. The staff take time to talk to the patients and help them to be the best they can be - Mum has settled well and is much more confident than she was at home, so thank you to all involved in her care, every minute of it is appreciated."

Linda S
carehome.co.uk rating: 5.00 out of 5

"He is very happy living here, and so am I. Everyone has been so kind and helpful. We would tell anyone to come here. If and when it is my turn, I will be coming just so I can mess about with the staff."

Vera F
carehome.co.uk rating: 5.00 out of 5

"I have been very pleased with the reaction and performance of staff from late February until the end of May. Most importantly, my wife is happy with this also."

D S
carehome.co.uk rating: 4.83 out of 5

"During my father's respite stay, we have all been made to feel welcome and valued. Nothing has been too much trouble, and the care given to my father has been excellent. It has given my mum some valuable respite time. I'm sure we will be using your services again!"

Corinne B
carehome.co.uk rating: 5 out of 5

"I moved my husband from a nursing home to Laurel Bank in April. It was primarily to bring him closer to home, so he could see family and friends more often. The whole transition has been perfect, and we couldn't be more pleased with Laurel Bank."

Margaret G
carehome.co.uk rating: 4.78 out of 5

"Laurel Bank is a very nice building with good facilities for residents and visitors. It is a very welcoming environment, and all staff are very helpful and accommodating and seem very happy with each other, whether is a receptionist or senior management. Activities are well organised and approachable."

Joseph F
carehome.co.uk rating: 4.33 out of 5

"The best care home in the area. My auntie is in Laurel Bank. I would recommend 100-per cent. Friendly staff. AMazing to my auntie. Alwats entertainment for the residents. Loving and caring. She 100-per cent loves this care home. My auntie loves it here. Nothing they would not do for her or her family."

Mary H
carehome.co.uk rating: 4.92 out of 5

"Very nice home. My sister is well cared for, and the staff are lovely and look after her. When I visit her, I am well looked after and made welcome."

Irene E
carehome.co.uk rating: 5 out of 5

"After Mum fractured her hip and we could no longer manage the care at home, she was admitted to Laurel Bank nursing home, where she also died on 21st April 2022. From the moment we entered Laurel Bak, we were made welcome. The care was exceptional, friendly, but extremely professional. We can't thank them enough. Laurel Bank felt like home to all of us."

Jane J
carehome.co.uk rating: 5 out of 5

"Mum is very content and grateful for the excellent care and attention that she receives at Laurel Bank. She feels that she is treated with respect and dignity, and all of this only confirms my decision for her to be cared for here. I am very grateful to all the staff for their dedication, hard work and kindness. We are very happy for Mum to live at Laurel Bank, where she is beginning to feel at home."

Christine W
carehome.co.uk rating: 5 out of 5

"The staff are always cheerful and willing to help. The place is clean and tidy with kindness to the residents is apparent."

W J
carehome.co.uk rating: 4.58 out of 5

"I have found the management and staff at Laurel Bank considerate and caring to my mother's needs. They have been very helpful to any questions I may have and are always pleasant and courteous."

B B
carehome.co.uk rating: 4.17 out of 5

"We went to Windermere yesterday for a sail on the lake. It was really an enjoyable day out. It was lovely to return to familiar places. Well organised."

P W
carehome.co.uk rating: 4.22 out of 5

"I'm extremely impressed with Laurel Bank. The care is outstanding, and the manner in which my mum has improved since she came to the home last November is remarkable. All the staff are so positive and very welcoming and always make you feel so welcome. All the staff deserve nothing but praise for the manner in which they've kept everything going during the pandemic. Thank you."

Yvonne C
carehome.co.uk rating: 5 out of 5

"My mum, 95, now needs 24-hour care. Laurel Bank Care Home is amazing. My mum is cared for 24-hours a day with a fantastic standard. The staff are friendly and professional, checking that all visitors are Covid-free without fail. The food is restaurant standard. The staff ake me feel I am visiting Mum at home. Thanks to everyone at Laurel Bank."

Paul W
carehome.co.uk rating: 5 out of 5

"Seeing my wife looking better than she has done for the past three years tells the whole story of truth. Thanks to all concerned."

F W
carehome.co.uk rating: 5 out of 5

"The staff are very good and do their best under very difficult circumstances due to covid restrictions and staff shortages. They are all cheerful and try to make the place as homely as possible."

M C
carehome.co.uk rating: 4 out of 5

"Although very busy the carers have time to talk to my partner throughout the day. They brought my partner home for a short visit with a carer and driver and it has boosted her mental state to see her garden again. On visits (3 a week) I am treated with care and consideration before being taken up to see my partner, her daughter and son are both informed by staff of any changes to her situation."

M C
carehome.co.uk rating: 4.67 out of 5

"I didn't feel happy about going to a care home till I got here. The staff are friendly, and it's no different from being at home. I'm comfortable, well-fed and I could not have chosen a better place to be in. I would definitely be back."

John P
carehome.co.uk rating: 5 out of 5

"Taking into account the difficulties caused by the Covid pandemic, the person-centred care promised in the promotional material and in-person when choosing this home has never materialised. Particular problems have arisen through poor management of hearing aids - taking into account visual impairment. Garden, activities and communication have not been accessible to my mother. It has been a prison due to lack of sufficient staffing/management and communication - or lack of with relatives."

H S
carehome.co.uk rating: 3.08 out of 5

"Since becoming a resident at Laurel Bank my brother has gained so much more independence. He is cared for 24/7 and nothing is ever too much trouble. The food is of excellent quality and of restaurant standard. I am so pleased that my brother is in Laurel Bank it has put me at ease as I know he is more than cared for. From the management to the nursing, caring, and support staff, I cannot recommend highly enough. As for the chef, he is great."

Kath R
carehome.co.uk rating: 5 out of 5

"I spent six weeks in Laurel Bank Care Home in March 2021 following an operation. Covid restrictions were still in place, which meant isolation in my room for part of the time. The carer was always kind, respectful and acted professionally. The kitchen staff adapted menus to cater for individual tastes and got to know the residents by serving in the dining rooms and taking meal orders from residents individually. Housekeepers cleaned the rooms and communal areas daily, and the activity coordinators made a significant contribution to the life o the residents by managing visits and online contact with families. Daily activities were provided within the confines of Covid restrictions, and it was impressive to see them including the most vulnerable in their programmes. During the day, the residents are given the choice of remaining in their rooms (TV's provided) or joining others in the lounges. The home is well managed, and I would recommend it to anyone considering short or long term care."

D L
carehome.co.uk rating: 4 out of 5

"After just over a year, I was finally able to visit my sister in her bedroom. The visit was perfect, and as always, the staff were brilliant in how they coordinated and managed my "very safe" visit. My sister has recently been very ill (not Covid related); however, I have nothing but admiration and praise for the staff at Laurel Bank and how they helped nurse my sister back to her old self. Well done, Laurel Bank, you're great!"

John G
carehome.co.uk rating: 4.58 out of 5

"I find the care given to residents is of a high standard."

S P
carehome.co.uk rating: 4.42 out of 5

"Mum is very happy and settled and gets on well with all the staff. I am happy with her care and the facilities."

M F
carehome.co.uk rating: 4.42 out of 5

"Handling of coronavirus has been excellent, with the care of the residents paramount, but keeping in touch with relatives has also been encouraged. Very pleased with the care taken to enable visits after such a long time."

G T
carehome.co.uk rating: 4.92 out of 5

"Care given to Mum cannot be faulted and she now calls this her home and is very happy here."

P R
carehome.co.uk rating: 4.5 out of 5

"I do not have an issue with Barchester Laurel Bank Care home in all aspects of care, which I find excellent in all fields."

T W
carehome.co.uk rating: 5 out of 5

"Whenever we visit the home, we always find the staff to be very pleasant, helpful and friendly. The entrance area is welcoming and well maintained and the bistro area is a nice touch. Our relative seems to be happy and comfortable in the home. She appears to know all the staff by name and they are always popping in to ensure she is okay. All in all the experience of visiting the home is a pleasant one."

J H
carehome.co.uk rating: 4.58 out of 5

"Lovely home, decor is outstanding. Mums room was fresh, bright and very clean. The staff were welcoming and supportive towards mum care and we could not fault it."

Norma B
carehome.co.uk rating: 4.17 out of 5

"My mother was in Laurel Bank for approximately 9 years. Her care was more than satisfactory in every way. I would highly recommend this nursing home. She died there on 3rd June 2019. Thank you to all staff who worked here."

J W
carehome.co.uk rating: 4.67 out of 5

"All staff are extremely helpful and friendly and always talk to my sister and use her name. They are also aware when problems arise (i.e. sore bottom, etc.)"

Jill B
carehome.co.uk rating: 5 out of 5

"The care home management acted swiftly and efficiently when assessing my father prior to his admission into respite care. On the whole, he was looked after well - I am aware that he can be demanding - on occasion, he became frustrated when staff were otherwise occupied. The facilities were good, he enjoyed the food. Access to medical practitioners was good. The administration staff were unfailingly helpful."

S M
carehome.co.uk rating: 4.08 out of 5

"I highly recommend Laurel Bank Care Home. The home itself is pleasantly presented and has a real homely atmosphere. It is light and airy and just feels comfortable. The staff are brilliant and very helpful and friendly whilst maintaining high standards of care and efficiency. My dad has thoroughly enjoyed his stay so far. So much so, he has decided he wants to stay permanently."

Jacqui S
carehome.co.uk rating: 5 out of 5

"The personal care and attention is excellent. The carers show genuine compassion and knowledge of our aunt. Thank you so much. This knowledge was clear from our chat with one particular member of staff in Pine Ward."

S H
carehome.co.uk rating: 5 out of 5

"Outstanding care towards my nana. Always checking she was comfortable and not in any pain. Room was lovely and welcoming. Outstanding care from all staff."

Emma B
carehome.co.uk rating: 5 out of 5

"The home is always clean, it provides nutritious tasty good and is presented lovely. There is always a variety of activities for residents, the rooms are bigger than most care homes with furniture that looks new and not cheap looking. Home kept furniture and equipment as to a high standard. My nana is always treated with dignity and is never rushed. Staff try to do personal centred care for her. The nursing care is to a very high standard. Management is always available to talk to. Staff seem well looked after. I couldn't speak more highly about Barchester Laurel Bank Care Home. If anything, I don't think they promote the highlights of the home enough, like the parker baths, activities, large rooms and lovely food. The staff, all of them are very caring, hardworking, supportive to residents and timely. I would highly recommend this home. I think its the best in the area."

Amanda P
carehome.co.uk rating: 5 out of 5

"Staff know every resident and call them by their name. Care excellent and mum likes the food."

Patricia R
carehome.co.uk rating: 4.83 out of 5

"Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my nanna at the end as she was so comfry and peaceful. Special thanks to the Activities Coordinator."

Kerri S
carehome.co.uk rating: 5 out of 5

"The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel."

Eileen A
carehome.co.uk rating: 4.67 out of 5

"My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together."

Daphne W
carehome.co.uk rating: 4.25 out of 5

"My aunt arrived today - during enquiry and setting up stages, staff have been professional, kindly and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks."

Gillian D
carehome.co.uk rating: 5 out of 5

"We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens. We thank you from us and her family members."

Summa
carehome.co.uk rating: 4.58 out of 5

"My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much"

John W
carehome.co.uk rating: 4.67 out of 5

"I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you"

J Caroline S
carehome.co.uk rating: 4.25 out of 5

"Is manager a cardboard cutout? All food overcooked. Lost items of clothing. No help/care - everyone says "just a minute". Turns into 35mins or 1 hour. Only one shower in 8 days. Bed not changed at all. To say "I know" is not enough."

Christine S
carehome.co.uk rating: 2.17 out of 5

"Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant."

Pauline M
carehome.co.uk rating: 3.25 out of 5

"We have always been very happy and satisfied with the care provided ever since our arrival in Laurel Bank Care Home. Management and staff have always been available, helpful and extremely pleasant, leading to a pleasant and happy environment. The feeling one gets within the home is always friendly and willing to help residents and relatives to feel at home. Many thanks to all concerned."

John W
carehome.co.uk rating: 4.92 out of 5

"The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her."

Duncan M
carehome.co.uk rating: 4.5 out of 5

"My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone."

Mike D
carehome.co.uk rating: 4.83 out of 5

"My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same."

Victoria D
carehome.co.uk rating: 4.58 out of 5

"Very good staff. Food - not at all enjoyable (as is most institutional food) No staff at reception (entrance) at weekends!"

J A C
carehome.co.uk rating: 3.67 out of 5

"The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after."

W C
carehome.co.uk rating: 5 out of 5

"This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team."

Alice G
carehome.co.uk rating: 4.58 out of 5

"Mum has been at Laurel Bank for seven years. She has complete needs, dementia/severe needing full care. Insulin dependant diabetes and cannot walk. Excellent medical care, excellent nursing care good communication with myself. They have looked after my mother as if she were a family member."

Trevor F
carehome.co.uk rating: 5 out of 5

"My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent."

Christina D
carehome.co.uk rating: 5 out of 5

"My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable."

Carole D
carehome.co.uk rating: 5 out of 5

"The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring."

Peter B
carehome.co.uk rating: 4.83 out of 5

"Our experience of Laurel Bank was extremely positive. My mother spent the last few months at Laurel Bank. Everyone from the management, nursing and care staff were marvelous. Her care and comfort were a priority. My mother was happy, peaceful and contented. We wish she could have had longer there to enjoy everything that Laurel Bank has to offer."

June W
carehome.co.uk rating: 5 out of 5