Reviews for Laurel Bank Care Home

"Overall excellent experience of care provided by carers and qualified staff. Professional and individualised to meet mums needs. Excellent processes in place for escalating any issues, will prompt action if required. Very friendly and personable, always available to any issues/ concerns and address them very quickly. Management and leadership excellent. I would recommend highly."

"What Can I Say? Fantastic! Wonderful! Perfect! Myself and my mother were not sure of the "Care home thing" when it became time to decide where my father (Harry) would spend the rest of his days? And we were given a few options one of these being Laurel Bank. We were so glad we chose them, from start to finish my dad was treated as a person an individual and most importantly to me a Human Being! Although being bed bound he was included in as much as possible and myself and mum became part of this special family at a very difficult time in our lives always someone to talk to, kept up to date in his treatment and care and the things like birthdays Christmas and anniversary's celebrated in a very special way! When dad passed the care didn't stop we had and have had some special moments and memories in Laurel Bank from the Managers to domestic staff all very special and wonderful people. Thank you so much for everything you did. We will always think of you fondly Xx"

"Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time for her and us. Thank you."

"Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!"

"Lovely, happy home. Very welcoming. Excellent care for my husband. As someone not needing care it was a very pleasant experience which we hope to repeat. Driver and all carers courteous and competent - I would definitely recommend it to others."

"I am very happy here My 103 birthday was unforgetable"

"Nowhere could be any better. Staff excellent hospitality very good. We are very lucky to be here. Thank you all."

"Absolutely fantastic, genuinely caring staff. They worked so hard to make sure my dad had a happy and fulfilling life. They gave my dad an excellent service and helped him settle in and enjoy life when living at home was no longer possible. Moving to a nursing home was very difficult for all concerned and Laurelbank really helped us through it."

What Can I Say? Wonderful Wonderful Wonderful!!!
I honestly was never sure of the “Care Home” thing when it came to looking after my Father (Harry) & his recent ill health, Laurel Bank opened their doors to my Father, Myself and my Mother and we became part of their little family. They looked after my father with the gentle care and love that I believed only a family could give. They also looked after me and my mother when visiting keeping us in the loop with everything. Helping us with any problems as well! Sadly my father passed after some time there but from day one till the day he went to his resting place he was treated with the upmost respect and “as an individual” “as a person” and a “human being” I can’t I cannot…Recommend them enough if you need care this is the place to be!
Thank you to all the team @ Laurel Bank Xx

"I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!"

I just listened to BBC Lancashire and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!

"A lovely home, Standard of care good Staff friendly and helpful in every way. Very pleasant surroundings. The caring for my husband was extremely good plenty of activities to keep him occupied, meals were fantastic plenty to choose from. Cleanliness superb, all in all his stay was successful and interaction was encouraged. Thank you to all the nurses carers and staff For making his stay a pleasant one."

"Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!"

"The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank you all sincerely."

"Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship. Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their way to make Mum's life happy, she always had a good laugh and funny stories to tell. Mum's food was excellent and was given many options if she was not feeling like eating from the menu. I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester. Thank you from the bottom of my heart."

"Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company."

"Everything is good for my sister. Well looked after and lovely staff."