What our families say

We score 9.5/10

23 Reviews

Requires improvement

11 July 2018

View the reportView our response

"The home is always clean, it provides nutritious tasty good and is presented lovely. There is always a variety of activities for residents, the rooms are bigger than most care homes with furniture that looks new and not cheap looking. Home kept furniture and equipment as to a high standard. My nana is always treated with dignity and is never rushed. Staff try to do personal centred care for her. The nursing care is to a very high standard. Management is always available to talk to. Staff seem well looked after. I couldn't speak more highly about Barchester Laurel Bank Care Home. If anything, I don't think they promote the highlights of the home enough, like the parker baths, activities, large rooms and lovely food. The staff, all of them are very caring, hardworking, supportive to residents and timely. I would highly recommend this home. I think its the best in the area."

Amanda P
carehome.co.uk rating: 5 out of 5

"Staff know every resident and call them by their name. Care excellent and mum likes the food."

Patricia R
carehome.co.uk rating: 4.83 out of 5

"Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my nanna at the end as she was so comfry and peaceful. Special thanks to the Activities Coordinator."

Kerri S
carehome.co.uk rating: 5 out of 5

"The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel."

Eileen A
carehome.co.uk rating: 4.67 out of 5

"My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together."

Daphne W
carehome.co.uk rating: 4.25 out of 5

"My aunt arrived today - during enquiry and setting up stages, staff have been professional, kindly and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks."

Gillian D
carehome.co.uk rating: 5 out of 5

"We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens. We thank you from us and her family members."

carehome.co.uk rating: 4.58 out of 5

"My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much"

John W
carehome.co.uk rating: 4.67 out of 5

"I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you"

J Caroline S
carehome.co.uk rating: 4.25 out of 5

"Is manager a cardboard cutout? All food overcooked. Lost items of clothing. No help/care - everyone says "just a minute". Turns into 35mins or 1 hour. Only one shower in 8 days. Bed not changed at all. To say "I know" is not enough."

Christine S
carehome.co.uk rating: 2.17 out of 5

"Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant."

Pauline M
carehome.co.uk rating: 3.25 out of 5

"We have always been very happy and satisfied with the care provided ever since our arrival in Laurel Bank Care Home. Management and staff have always been available, helpful and extremely pleasant, leading to a pleasant and happy environment. The feeling one gets within the home is always friendly and willing to help residents and relatives to feel at home. Many thanks to all concerned."

John W
carehome.co.uk rating: 4.92 out of 5

"The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her."

Duncan M
carehome.co.uk rating: 4.5 out of 5

"My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he wo