Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Care homes and elderly care from Barchester Healthcare

Fiona Cook

General Manager

Hi, my name is Fiona, and I am the General Manager here at Laurel Bank. Welcome to our website!

I have been nursing for over 30 years and have spent over 10 of those managing care homes in the north of England.

If I or one of the team can be of any assistance or you have any queries, please do not hesitate to give us a call on 01524 388980.

Care homes and elderly care from Barchester Healthcare

Lisa Hall

Deputy Manager

My name is Lisa Hall and I am the Deputy Manager here at Laurel Bank. I work closely with the General Manager and clinical nursing team.

I have worked within the healthcare sector for over 20 years in a vast variety of clinical roles, beginning my career as a healthcare support worker and working my way up to the role of Registered General Nurse, having successfully gained my NMC registration in 2011.

In the past, I have gained experience working for Lancashire Care Foundation Trust as a district nurse, where I gained much of the experience and clinical knowledge I hold today. My passion and drive within the healthcare sector enables me to support and provide the most current and up-to-date care and support at Laurel Bank.

I am also a qualified nurse mentor, working closely with the local universities to support student nurses in their professional development.

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Care homes and elderly care from Barchester Healthcare

Deborah Kemp


Deborah is our Administrator. She is always there to offer you a warm welcome and is happy to assist you with any enquiries that you may have.

Care homes and elderly care from Barchester Healthcare

Wayne Clifford-Lund

Activities Coordinator

My Name is Wayne Clifford-Lund and I am the Activities Coordinator at Laurel Bank. Many will already know me from when I was a Carer, before I became the Activities Coordinator.

My role is to ensure that residents get as much fulfillment from activities as they can, and that our programme is tailored to the needs of those we support and that they can get as much out of it as possible.

I also arrange for entertainers, such as singers or dancers, to come into the home and organise any special events, including birthdays or any other occasion that residents want to celebrate.

I welcome any suggestions from residents or family members in relation to activities. If residents have a special request or requirement, then I will endeavour to do my utmost to ensure these are requests are met.

I am here to ensure that residents who come to Laurel Bank, or those already here, get the joy, happiness and reassurance they deserve.

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Care homes and elderly care from Barchester Healthcare

Wojciech Pawlowski

Head Chef

Wojciech is the Head Chef at Laurel Bank and has been part of the team since 2009. He and his team cater for residents' individual dietary needs and ensure that our seasonal home cooked menus offer choice, nutrition and quality. All meals are prepared with fresh, seasonal produce.

Care homes and elderly care from Barchester Healthcare

David Ingle

Maintenance Manager

All the staff and residents at Laurel Bank are proud and pleased to announce that 2013’s winner of the Barchester Care Awards in the Maintenance Champion category is David Ingle our very own Maintenance Champion. David’s well deserved recognition was announced at an awards afternoon held in the grand surrounds of Coombe Abbey in Warwickshire. At Laurel Bank, David ensures that the home is consistently well presented and maintained to an exemplary standard. This is also partly down to his excellent maintenance documentation and organisation. 

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Care homes and elderly care from Barchester Healthcare

Care Team


Our nurses and carers, here at Laurel Bank, do a wonderful job in caring for our residents. They provide highest quality ,person centred, individualised care and are very well respected by residents and relatives.

Care homes and elderly care from Barchester Healthcare

Lisa Lothian

Head of Housekeeping

Lisa is our house manager and, along with her team, works hard to maintain the highest standard of cleanliness, ensuring that the home is always looking its best. The housekeeping team are also responsible for all the laundering within the home. Lisa is a member of Barchester’s North West area Health and Safety support team.

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Care homes and elderly care from Barchester Healthcare

Emma Christie

Admin Assistant

Emma has worked with us here at Laurel Bank for over a year now. Joining as a carer (after having spent time working as a Carer in The Community), then being promoted to Reception. Emma’s is the first face and voice that you’ll see and hear. She enjoys the atmosphere within the home, meeting new people and helping others. Emma wishes to develop her career with Barchester and her career goals are to gain her NVQ 2 in Administration and to do a course in photography.

When not at Laurel Bank, she’s busy at home as she is a Mum to twins and to a young child (all boys!) Her hands are full at home too with 2 dogs, a Husky and a one eyed Shih-tzu (though to balance things out the dogs are both girls). 

Emma also hopes one day to buy a camper van and travel the world.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01524 925 355

New care enquiry phone lines are open 8am - 8pm

All other calls 01524 388 980

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Westbourne Road Lancaster LA1 5EF Get directions