What our families say: Kingswood Court Care Home

We score 9.4/10

16 Reviews

Good

07 July 2018

View the report

"All the staff I have met have been welcoming and friendly and provide all the information I need when I am visiting Mum. These are very difficult and challenging times and the staff make it a very easy procedure to enable visits to take place. I have been impressed with the way Mum is treated by the staff in a very professional manner but retaining that human touch that makes me feel comfortable in the knowledge that Mum is living in a safe and friendly environment."

F P
carehome.co.uk rating: 4.25 out of 5

"Staff, overall very attentive and good at keeping you informed as to what is happening. They go over and above to mee the need of my mother. More attention needed on the new booking system, as we have experience confirmation not being passed to relevant staff, but overall very happy and satisfied with the treatment and wellbeing of my mum."

B D
carehome.co.uk rating: 4.42 out of 5

"Sometimes very late for visits. Only have 30 mins. Sometimes only get 10 mins. Staff apologetic."

N S
carehome.co.uk rating: 3.2 out of 5

"Very impressed with visiting arrangements during the current lockdown."

Julia T
carehome.co.uk rating: 4 out of 5

"We have been on a visit a few times now and three times we have had to wait at least 30 minutes for mum to be brought in to see us."

J H
carehome.co.uk rating: 3.58 out of 5

"Very good care. Arrangement for visits are very good too."

Teresa G
carehome.co.uk rating: 4.58 out of 5

"My mum has been a resident in Kingswood Court for a number of years, where she has received the highest standard of care from day one. All of the staff are kind, compassionate and knowledgable within their various roles and are happy to communicate openly with residents and their families, instilling confidence in the services provided. I have nothing but praise for them and would recommend Kingswood Court to all."

Steve C
carehome.co.uk rating: 5 out of 5

"Very friendly home. Would be good to have a summerhouse to sit in when the weather is good."

J T
carehome.co.uk rating: 4 out of 5

"Visiting arrangements at this home are not satisfactory. The building is on a very busy main road which is extremely noisy. Visitors sit outside and speak to the resident through the open door at reception. It is impossible to hold a conversation as neither party can hear each other. Also, this arrangement is going to be even worse during the colder months of autumn and winter. I feel there should be an indoor area of some sort where visits can be held safely and proper communication can take place."

B S
carehome.co.uk rating: 4.08 out of 5

"All the staff we have met since Mum joined Kingswood Court have been exceptionally helpful and friendly and have made Mum feel very welcome. Her room is lovely and Mum says the food is lovely too. She seems to have settled in well and seems happy. The home is also very conscious and Covid-friendly, looking after our loved ones first and foremost."

Jacquie B
carehome.co.uk rating: 5 out of 5

"Since my stepfather has been a resident (just over a year) the care and attention to detail have been amazing. The lovely lady who has an office on the ground floor, who I think is the manageress, and if she is not, should be, has been so professional and caring. She is not afraid of being hands-on, which makes her perfect for what she is doing. The first-floor staff is always happy to help and nothing ever seems too much trouble. My stepfather can laugh and joke with them and feel like part of a family. He is happy, we are happy, and he loves the food."

Paul O
carehome.co.uk rating: 4.33 out of 5

"Never had any worries or concerns in 3+ years. Always made to feel welcome, I was always advised of any health issues and plan of action. Staff competent and caring at all times; were willing to spend time for a chat. Overall, an excellent experience."

J H
carehome.co.uk rating: 5 out of 5

"Mum spent the last 22-months of her life in Kingswood Court, and during this time, she received outstanding care both medical and pastoral. The staff on their various approaches combined to make it a happy, homely place to live. Her ensuite room with views of the garden gave her great pleasure, as did the daily activities, especially the musical ones. The food was very nourishing and plentiful, but most of all, Mum felt safe, which gave us great peace of mind. During her stay, we were always kept up to date with all aspects of Mum's care and consulted if need be."

V J
carehome.co.uk rating: 4.75 out of 5

"My husband has been living at Kingswood Court Care Home for over five years, and during this time, he has been treated with dignity and has been receiving excellent care. The staff are friendly, and if I have had any questions regarding his health, I have been given all the information I need. The home is clean and welcoming, and there are activities for the residents to take part in, these activities are well attended, and everyone seems to enjoy them. I have had no concerns about my husband since he has been living at the home, and I know if there were any problems the excellent staff could contact me immediately."

J B
carehome.co.uk rating: 4.67 out of 5

"I feel that the food has improved considerably as of late. I feel that I can talk to people and get the questions answered. Some of the care team are amazing. One member of staff is a great care worker. Really happy to see the garden looking lovely again. Its been nice to be involved in the garden and to be able to sit with people outside. Good to be normal and social. Looking forward to a concert via Zoom."

Margaret G
carehome.co.uk rating: 4.17 out of 5

"At the most difficult times, you see the true worth of people in your life. And that can also be said for the people that have looked after my mum in the trying times of the last few months. Staff at the care home have gone above and beyond working long and extra hours to keep the residents safe and well. Mum can still see her friends and have a good chat as we can’t visit at the moment so we know she's not sitting alone in a house. The care home has been taken over by Barchester Healthcare this year and many improvements have been planned already. There is also a new home manager who seems to be on top of things and gets things done. I would also like to take this opportunity to prise the deputy manager, who stepped in when the old manager left working very long hours to keep the care home going."

Jeff B
carehome.co.uk rating: 4.5 out of 5

"To me, the most important thing about a care home is the staff, care home buildings tend to be much of the same thing from place to place. CQC reports you have to take with a pinch of salt. Staff are hardworking and caring but they are rushed at times. Food is good, the only time there have been any problems is when temp cooks are used, the normal full-time cooks are good and helpful. Tea time meal tends to be a bit basic. Entertainment is on most days, things like bowling, bingo and outside singers, and also pet therapy. The entertainment staff are good. But some trips out would be nice. There are many different rooms, some smaller and some bigger, some have better views over the garden, some have views over the car park. They do have powered beds in each room and some of the rooms have a WC. Rooms are cleaned every day and seem to be decorated when someone leaves. Large garden at the front of the building but is underused, could do with updating to make it a better area for the residents."

Jeff B
carehome.co.uk rating: 3.83 out of 5

"My mother is treated well and I have had no concerns over her comfort and welfare. The staff always ensure I am kept fully informed of any issues and following GP visits. I am always made to feel welcome when I visit (usually daily)."

Linda H
carehome.co.uk rating: 3.92 out of 5

"Mum came for respite over a two week period. She was treated with care, courtesy and dignity. When I came to collect her, she said she wanted to stay as she had enjoyed her time there so much."

J G
carehome.co.uk rating: 5 out of 5

"First observations: warm, friendly, caring, helpful, busy, clean, interesting, interested, efficient, understanding, happy. Good functional room, good outlook, well stocked, everyone is doing their best for the residents, hard-working, busy, helpful, efficient. These are my first impressions."

Margaret C
carehome.co.uk rating: 4.25 out of 5

"My father was well looked after at Kingswood Court Care Home. From my first visit to the home, I felt well supported and felt that the care was individual. My father's end of life care was exceptionally good, delivered with great skill and care and compassion."

Jackie H
carehome.co.uk rating: 4.67 out of 5

Life at our homes booklet

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Food & Nutrition

Food and nutrition

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Activities & Events

Activities

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Care & Facilities

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