Reviews for Hilderstone Hall Care Home

We visited the lovely and very homely Hilderstone Hall with a view to securing a placement for our Father. We were met with such a warm and friendly welcome and were greeted with the beautiful voices of Biddulph male voice choir. The rooms were to a very high spec, with a very homely feel in stunning and peaceful surroundings and the staff were very engaging and attentive towards the residents. Sadly my father's dementia care needs could not be met by the home but the Manager, Melanie Fenton went above and beyond to support me, often outside of her normal work hours and taking the time to email me to check on my Dad and our search for the right home. If things had been different with my Dad, I wouldn't have hesitated to move him to Hilderstone Hall, as such I wouldn't hesitate in recommending the home to others.

Review Ratings: Overall Experience : Excellent
Facilities : Excellent
Care / Support : Excellent
Cleanliness : Excellent
Treated with Dignity : Excellent
Food & Drink : Excellent
Staff : Excellent
Activities : Don't Know
Management : Excellent
Safety / Security : Excellent
Rooms : Excellent
Value for Money : Excellent

Been playing the piano for the residents for a few months now, and each time, the staff go out of their way to make sure the residents are well looked after and nothing is too much trouble.

Lovely setting, really welcoming, dad can’t believe his luck such good food served at regular intervals.
Friendly staff who really care out the residents and the entertainment is unbelievable, something for everyone

Attended recent birthday celebrations for 2 residents (one age 103 and the other 100). Extremely well arranged with generous hospitality. The staff were all friendly, very attentive and were obviously enjoying each of the events as much as family and friends were.

"Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide. We chose Hilderstone Hall because we liked the Manager and the atmosphere of the home immediately just felt right. We made the right decision. The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome."

P K
carehome.co.uk rating: 5.00 out of 5

"Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful indoors the lounges and dining rooms are spacious and comfortable."

A N
carehome.co.uk rating: 4.92 out of 5

"Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you"

R S
carehome.co.uk rating: 4.67 out of 5

"The team at Hilderstone Hall care home are simply outstanding! They go above and beyond to care for our mum who has dementia but has always been fiercely independent and has a lovely sense of humour and loved the outdoors, particularly running. She ran the Great North run when she was 70! They encourage her to remain as independent as possible, there is always a laugh and a cheeky giggle which mum loves. The team take the time to take her out walking/running in the beautiful gardens. She likes her own space but is always gently encouraged to engage in the multiple activities they offer. The whole team genuinely seem to understand her individual unique needs and does their utmost to see that these are fulfilled. Our particular thanks go to the Hostess and the Senior Carer. The hostess has been our rock with her care, compassion and sense of humour with mum. She genuinely gives 110%. The senior Carer keeps us updated on a regular basis regarding all of Mum's care needs.This is so appreciated. They are both absolute gems!"

Kathryn M
carehome.co.uk rating: 4.75 out of 5

"A wonderful home. Beautiful decor and amazing outside surroundings. Caring staff. Delicious food. Well-organised activities, something for everyone. What more could you ask for?"

Joan C
carehome.co.uk rating: 4.92 out of 5

"Looked after Mum in her final weeks with incredible compassion and care. She was in the very best place when she passed away. All of the staff were so kind and genuinely upset. They supported me throughout and I will never forget their kindness. The team at Hilderstone Hall are brilliant. Thank you for everything."

Chris B
carehome.co.uk rating: 4.83 out of 5

"It was a pleasant experience to see my mother alert and responding more than she has been recently. I feel that she was getting more attention than she has been in the past."

Stephen A
carehome.co.uk rating: 3.67 out of 5

"I visited Barchester Hilderstone Hall Care Home for three consecutive days and experienced friendliness to all visitors and residents. Whatever the request, pets welcomed, self-help and refreshments are offered to visitors. I was particularly impressed with the alarm mats by the bed. The grounds and home are lovely, well kept and maintained. Inside reception has several alone lounges where visitors can relax. There were always staff in sight to ensure all were comfortable. Nothing was too much trouble. My sister's room was large with an ensuite and plenty of room for clothes. Lots of artwork and sculptures were displayed, giving the feeling of a gracious home. Overall, a pleasant experience and I am happy my sister is in such a welcoming and professional home."

Eileen H
carehome.co.uk rating: 5.00 out of 5

"I feel like since my gran was moved upstairs that the care had gone downhill a bit. But on my last visit, she was doing really well again which I believe is mostly thanks to the new entertainment staff (especially the one-to-one entertainment being done in the residents' rooms if they are unable to get them to leave their room that day)."

Lucy A
carehome.co.uk rating: 4.75 out of 5

"I am so impressed by the high quality of care provided by all the staff at Barchester Hilderstone Hall Care Home. Everyone who we met showed so much love, care and concern for residents and visitors alike. The engagement with all the residents is top-notch. You can see on the faces of the residents how comfortable and relaxed they are whenever the staff speak or deal with them. I can see why they enjoy their lives here. Well done, everyone. My father-in-law only stayed a short time but I was thrilled with the care he received."

Ian B
carehome.co.uk rating: 5.00 out of 5

"Staff are always on hand and willing to help. There is a great atmosphere of happy enthusiasm. Concerns and suggestions are taken seriously and where necessary action is taken. Overall, I am very happy with the standard of care that my beloved and quite particular grandma receives."

Melissa M
carehome.co.uk rating: 4.33 out of 5

"Getting my uncle in the home from the hospital couldn't have been more simple. The manager organised everything perfectly. All staff couldn't be more helpful. The only negative was that there was no gluten-free food there on the day he went in. I went out myself to buy gluten-free bread for his first tea in the home."

Ann H
carehome.co.uk rating: 5.00 out of 5

"The home had Covid-not advised until we were well inside the home. The staff generally pleasant, and patients appeared to be cared for."

J M
carehome.co.uk rating: 3.00 out of 5