"My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot."

Ruth T
carehome.co.uk rating: 5 out of 5

"Friendly welcome, staff very helpful. No issues."

P C
carehome.co.uk rating: 4.67 out of 5

"Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family."

K E
carehome.co.uk rating: 5 out of 5

"Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content. We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged."

A W
carehome.co.uk rating: 5 out of 5

"Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy. I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend. My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut."

E N
carehome.co.uk rating: 4 out of 5

"A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone."

R C
carehome.co.uk rating: 4.92 out of 5

"The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips. The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer. Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas. Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies. The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents."

Leslie L
carehome.co.uk rating: 4 out of 5