What our families say: Hilderstone Hall Care Home

Barchester Hilderstone Hall Recommended on carehome.co.uk
We score 9.3/10

16 Reviews

Barchester Hilderstone Hall Recommended on carehome.co.uk

10 May 2019

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"Overall the service and care provided is excellent, Mum is very happy and appreciates the small things that are done for her."

J Mcarehome.co.uk rating: 4.08 out of 5

"Some staff are excellent. Minimizing use of agency staff would improve this. The home gardens are unkept and neglected. Covid protocols are good - most staff appear to understand them. Telephone answering is always slow. All the above should be addressed. Overall there is a sense of a warm/caring environment."

M Mcarehome.co.uk rating: 3.58 out of 5

"Great care, delightful setting with excellent staff."

Ian Lcarehome.co.uk rating: 4.25 out of 5

"My cousin is currently under your care. I have ordered a jig-saw board for her which was delivered to the home on the 27th March 2021. To date, my cousin states that she has not received this board to which she was really looking forward to using. I have repeatedly asked members of staff to try and find out the whereabouts of the board, some promise to find out but no response is forthcoming, and one even told me that she has received the board! I am most annoyed and disappointed that this home cannot provide me with a straight answer to what has happened to, what is a rather expensive item for me, and an essential enjoyment for my cousin. I look forward to hearing your response."

Stewart Mcarehome.co.uk rating: 2.5 out of 5

"Staff are always on hand and willing to help. There is a great atmosphere of happy enthusiasm. Concerns and suggestions are taken seriously and where necessary action is taken. Overall, I am very happy with the standard of care that my beloved and quite particular grandma receives."

Melissa Mcarehome.co.uk rating: 4.33 out of 5

"On paper, it sounds great but in practice, it feels grossly lacking! The grounds could be beautiful but with broken and loose paving it made it hazardous to go in the garden, no summer planting and looks drab and uninviting. Sewerage was often overflowing the manhole cover just outside my mother's room and up through her en suite toilet. We were told this would all be fixed within a few months of arriving but then head office rescinded the funding so it went on for years. My mother and other residents plus staff members had to endure nearly a year of physical and mental abuse from another resident. My mother lived in fear! Management should have protected them and sorted the problem in much less time. The Manager in place for most of Mums time gave us no confidence. We were forced to move mum to another care facility as many members of staff were leaving due to low staff morale. We felt the owners were not interested and we feared it may close down at any point."

Sally Ecarehome.co.uk rating: 2.25 out of 5

"In 2019 my daughter and I visited Hilderstone Hall, we were shown around the hall and were very impressed. My husband came to stay in the Hall for 2 weeks respite. From the telephone calls I made to them they said he was doing very well and joining in the activities which I believe he enjoyed. As he was in memory lane I think he was comfortable. So I can only say his respite was satisfactory. I can only go on what the staff have told me."

Patricia Lcarehome.co.uk rating: 4.33 out of 5

"My Gorgeous Grandma has been living at Hilderstone Hall for the past 5 years. She is 103 years old and loves to sing. Grandma came into the home very poorly and through the dedication, love, care and attention of all the staff, she has thrived, enjoyed her time and feels very cared for. This has been even more apparent during Covid-19. Living 200 miles away and not being able to visit has been very hard for me but I have had regular FaceTime ‘Visits’. She is bed-bound and unable to have window/garden visits so I have a huge Thank you to the staff for sorting out special permission for me to visit grandma while I was up in the area. I had not seen grandma since February and being able to see her face to face meant the world to both of us. She is still my gorgeous Grandma and it was clearly evident that the staff have really looked after her, kept her well, happy and still singing. Thank you, it has been a weight off my shoulders knowing she is so well cared for and very much loved by you all."

Joanne Pcarehome.co.uk rating: 5 out of 5

"The staff are very nice and helpful."

P Ccarehome.co.uk rating: 4.75 out of 5

"My mother spent 3 weeks in respite at Hildersotne Hall and I cannot fault it. The staff were excellent, care first class, food good and plentiful, ambience great."

P Rcarehome.co.uk rating: 4.92 out of 5

"We have visited this home on a few occasions to see one of our friend who is a resident here. The staff are very friendly and welcoming and clearly look after the residents attentively. The home is very nice, clean and tidy with adequate facilities."

M Hcarehome.co.uk rating: 4.5 out of 5

"Our Dad was treated with respect and dignity. All the staff became like family and nothing was too much trouble. They all deserve a huge thank you for making his last few months a lovely memory."

Lorraine S carehome.co.uk rating: 4.58 out of 5

"Mum can be difficult but the staff are always patient and kind. We are able to have a cake with our coffee and we can have this whenever we visit."

C F carehome.co.uk rating: 4 out of 5

"Staff cannot be faulted. Always friendly, helpful and polite. A big 10/10 plus. Minor problems in bedroom/bathroom dealt with rapidly and efficiently by management. More staff needed to cope with incessant demands on their services, especially at mealtimes. One carer cannot deal with 16 people in the restaurant, including those with dementia who may require assistance. All in all a very useful experience as a first-time resident."

R Acarehome.co.uk rating: 3.5 out of 5

"My father enjoyed the music of Elvis for many years. He was really thrilled and enjoyed the Elvis tribute act that came to Hilderstone Hall. Dad really engaged with the act and I feel like it has done wonders for his mental health. Get him back."

Iain Jcarehome.co.uk rating: 4.5 out of 5

"Moving to the care home in November 2018 was quite traumatic for Mom as she was transferred from the hospital due to her health deteriorating, so she could not return home. Only the wonderful care, support and kindness shown by the team ensured that she settled into her new home. Whenever I visit I see a team dedicated to the care and comfort of the elderly. There is a lovely homely feel to Hilderstone Hall but also it feels "alive". I would wholeheartedly recommend this wonderful home."

Jan Wcarehome.co.uk rating: 4.91 out of 5

"I am a fairly newcomer to Hilderstone Hall but to date have found nothing but help, compassion and understanding and I am sure this last chapter of my life will be happy and contented. Each and every one of the staff treat me with the politeness and patience."

Mary Ccarehome.co.uk rating: 4.5 out of 5

"I was extremely pleased with the treatment and environment experienced at Hilderstone Hall."

Harry Dcarehome.co.uk rating: 5 out of 5

"My mother's stay at Hilderstone Hall while we were on holiday, provided us with confidence that she would be well cared for while we were away. The staff provided excellent care and we have already booked a further stay for later in the year."

Simon Gcarehome.co.uk rating: 4.42 out of 5

"Very pleased with the care home, especially cleanliness (no smells). As my husband has dementia I am unable to say what activities he enjoyed. Appreciated the care and understanding shown to him as his behaviour can be challenging."

Janie Dcarehome.co.uk rating: 4.82 out of 5

"Since my Father in Law has been at Hilderstone, he has got his sparkle back! This is mostly due to the fantastic care team. I would like to specifically mention the care assistant, she is wonderful. Thank you so much!"

Susan Jcarehome.co.uk rating: 5 out of 5

"I came here for two weeks Respite last December 2018. I was impressed by the care and assistance given. It was the reason for my decision to move in. Everyone is friendly and helpful. No complaints from me. I tell everyone I know, what a great place this is!"

Richard Gcarehome.co.uk rating: 4.58 out of 5

"Impressed with the consistent high standard of food, not only to the variety of choice but opportunity given to provide requested alternatives that are offered. Carers are well aware of my fables and adapted accordingly, so now anticipate my needs. This has resulted in progress made in terms of efficiency, comfort, safety and dignity and the majority share a keen sense of humour with me. Buzzers answered promptly and explanations given if something is tardy. Compromise works wonders. Staff worked well as a team relating to difficulties over transport to the dentist. Feel much happier now and welcome the encouragement given to engage in the vast variety of activities. I enjoy socialising with many other residents. All friends and relatives are impressed with my new environment, as I am."

Mary Pcarehome.co.uk rating: 4.83 out of 5

"I've been visiting Hilderstone Hall over the past 5-6 years visiting many of friends that live within. It has many friendly and welcoming staff who are always happy to help with a smile."

J Hcarehome.co.uk rating: 5 out of 5

"Impressed with the consistently high standard of food relating not only to the variety of choice but opportunity given to provide requested alternative offered. Noted that carers are well aware of my foibles and adapted accordingly, so now anticipate my needs, making progress in terms of efficiency, comfort and dignity, and majority share a keen sense of humour with me. Buzzers answered promptly and explanations given if anything is tardy. Compromise works wonders! Staff worked well as a team relating to difficulties over transport to the dentist. I feel much happier now, and welcome the encouragement given to me to engage in a variety of activities. Particularly enjoy socialising with other residents. All friends and relatives are impressed with my new environment, as am I."

Lilian Mary Pcarehome.co.uk rating: 4.75 out of 5

"My wife spent twelve nights respite care at Hilderstone Hall. A lovely building, a comfortable room, excellent facilities, first class food and drinks, but the trump card for Hilderstone Hall is the excellent staff. At all levels, including cleaners up to management level, the staff are caring, pleasant and enthusiastic - always helpful. The downside was that my wife did not get as many showers as at our home and sadly, a number of items disappeared - two new bras, a pair of pants and a new facecloth. Disappointing, but overall we would use and recommend Hilderstone Hall."

Railton Hcarehome.co.uk rating: 4.42 out of 5

"Mum is treated with kindness and respect at all times. The staff show compassion and have always dealt with Mum appropriately - with fun and humour if this was needed. I am always made to feel welcome at the home."

J Hcarehome.co.uk rating: 4.75 out of 5

"My husband had Alzheimer's for 4 or 5 years. I looked after him at home during this time with help from a sitter who was a good friend to him and stayed for 2 hours most weekdays during the last 2 years so that I could have some time to go out etc. Family support from my son and daughter was excellent. However, after a fall at home, he hurt his back no bones broken just bruising and it was no longer possible for me to help him when I was on my own. He was admitted to Hilderstone Hall "memory lane" where he received excellent care he settled down well and we were looking forward to seeing him back to his normal "happy self". However medical problems intervened he was transferred to hospital with kidney failure and died a few days later."

M Gcarehome.co.uk rating: 5 out of 5

"Wonderful, Mum only needed a few weeks care after a fall. The room was really nice and comfortable. The food was really good - they gave Mum small portions so as not to over face her. Staff were brilliant, always popping in to make sure Mum was OK. I would highly recommend this home, nothing was any trouble day or night, must be the best care home in the county."

J Bcarehome.co.uk rating: 5 out of 5

"A lovely room overlooking the garden. Comfortable and warm. Caring and friendly staff. Medication handled well and extra ordered when unexpectedly had to prolong stay. My husband has no fears or worries of going to stay again."

P Scarehome.co.uk rating: 4.58 out of 5

"We knew that my mother was getting the best possible care whilst we were away. So we could relax and not worry."

Geoff Ycarehome.co.uk rating: 4.83 out of 5

"I have had a long association with Barchester Hilderstone Hall through 3 of my relatives having received care. I am extremely satisfied and grateful to the all of the staff, who have made this association a pleasant one for myself and my relatives. Individual needs are met fully, thereby ensuring that the best possible service of care is afforded to the residents. My relatives have always been shown courtesy, compassion and respect for their particular situation. Above all, they have had their dignity assured. The staff conduct their duties selflessy and with a noticeable pride. As the registered Next of Kin, I am always kept informed of situations concerning my relatives as they arise; and am offered advice and guidance as to the course of action available to me if necessary."

Thomas Wcarehome.co.uk rating: 5 out of 5

"A happy, well run, caring community has evolved over the past months. It is a delight to visit our mother here and we are always made welcome. Any medical issues are swiftly dealt with and relevant medical professionals are involved when necessary. Thank you to all Hilderstone Hall staff!"

Sue Hcarehome.co.uk rating: 4.58 out of 5

"We found them very helpful with taking mother into care very quickly. It was a big relief to know that my mother was in safe hands"

Steve Acarehome.co.uk rating: 4.58 out of 5

"My aunt has been in Hilderstone Hall for 8 years. In this time, she has always been looked after and happy. We have seen many changes in this time but I think the home is at its best now. The staff are all excellent, they are trained and have got to know my aunts needs extremely well."

Rosemary Pcarehome.co.uk rating: 4.92 out of 5

"Extremely happy with the service and care given to my aunt. The home is welcoming and friendly and the staff are very attentive to users needs. After viewing many other care homes, Hilderstone Hall stood out from them all."

Joy Hcarehome.co.uk rating: 4.75 out of 5

"Dad was a resident here for the last seven weeks of his life. The staff treated him and our family with great kindness. Dad and I appreciated the availability of the piano in Memory Lane - he much enjoyed hearing it played. Dad could not have been better cared for. Thank you."

J Hcarehome.co.uk rating: 5 out of 5

"My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity. They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited with my children, all the staff were extremely welcoming and kind to them which helped a lot."

Kerry Fcarehome.co.uk rating: 5 out of 5

"It was a pleasurable experience."

S Gcarehome.co.uk rating: 3.83 out of 5

"Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall."

D Vcarehome.co.uk rating: 5 out of 5

"My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation."

George Gcarehome.co.uk rating: 5 out of 5

"My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation."

George Gcarehome.co.uk rating: 5 out of 5

"I came to Hilderstone Hall (my second stay) after surgery to recuperate, suffering shock effects from a drip administered in hospital where I had to return suddenly for several days. The staff at Hilderstone Hall were very kind and understanding dealing with eating difficulties (effects of drip) that slowed my recovery. Also, always cheerful, friendly and willing to help from management to all levels. I am very grateful to them all."

M Scarehome.co.uk rating: 4.27 out of 5

"The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more."

Christine Pcarehome.co.uk rating: 5 out of 5

"My dad died in hospital in mid-June. Hilderstone Hall was his home and everyone there was 'family'. Dad had a lovely and dignified 'send off' with staff and some residents paying respects. A lovely buffet was provided afterwards with staff giving me great warmth and support. A marvellous team."

Gillian Bcarehome.co.uk rating: 4.92 out of 5

"Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy."

Roy Mcarehome.co.uk rating: 4.5 out of 5

"A beautiful place in a stunning tranquil setting, Perfect for respite care. I can see there are on-going renovations being done at the moment but what has already been done is homely and unlike what you expect for a care home. All the staff that I met were friendly and could not do enough for you. An outstanding place that I would not hesitate to recommend to others."

Debbie Lcarehome.co.uk rating: 4.17 out of 5

"Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference. Please keep it up. Thank you. Staff and management are always lovely."

Linda Lcarehome.co.uk rating: 4.25 out of 5

"We have been visiting our friend on a weekly basis ever since he entered about 6 years ago. The staff are always friendly and helpful and under the recent new management seem to be more attentive. The home has always been a bit run down in appearance and the major works going on just now should correct this. The garden needs a lot of attention to restore them to some of their former glory."

D Scarehome.co.uk rating: 3.83 out of 5

"Hilderstone Hall was undergoing extensive renovations when I visited. Despite this, the staff ensured a happy"

B Ccarehome.co.uk rating: 4.5 out of 5

"In process of a refurb but looks promising. Warm reception."

Peter Ccarehome.co.uk rating: 3.5 out of 5

"Mum has been a resident at the home for nearly 3 years. It has a warm, welcoming atmosphere with polite and attentive staff. There have been several changes in management/staff as well as major refurbishments recently. I believe it now provides a much more consistent level of care than previously. Communication/dialogue with care/nursing staff has improved and as a family, we feel more included in Mum’s care. The most important part of her care is that she is cared for with dignity. She has advanced Alzheimer’s and cannot verbally communicate her needs or wishes. She relies on care staff to meet those needs in a caring, safe and effective way. Staff try their very best to meet her needs. I would like to see more activities/stimulation for those nursed in their rooms as this would enhance their quality of life, at least for short periods. We welcome the improvements and hope that the consistency of care we have recently experienced continues."

Alison Mcarehome.co.uk rating: 4.17 out of 5

"Huge improvement in staffing numbers compared to 2017. Excellent staff attitude. Better communication with relatives of residents. Wonderful refurbishment of the home has made it a really comfortable, welcoming place."

Susan Hcarehome.co.uk rating: 4.25 out of 5

"I visited Hilderstone Hall as the residents' were enjoying a "drama/singing production". I was so pleased to see the residents treated with the utmost respect, care and dignity. The welcome provided by the admin officer was faultless - polite, helpful, cheerful and very welcoming. A great advocate and representative of Hilderstone Hall. The home was bright, clean and welcoming and all the staff were approachable and kind."

J Kcarehome.co.uk rating: 5 out of 5

"Vast improvement with the management team, from which the excellent staff now get the credit and support they deserve. Christmas day was difficult for my dad and therefore me too. I cannot thank everyone enough for the care and compassion shown to us. Also, table companions for Christmas dinner had been well thought out."

Gillian Bcarehome.co.uk rating: 4.58 out of 5

"My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot."

Ruth Tcarehome.co.uk rating: 5 out of 5

"This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!"

Nicola Ocarehome.co.uk rating: 4.92 out of 5

"Friendly welcome, staff very helpful. No issues."

P Ccarehome.co.uk rating: 4.67 out of 5

"Very nice clean place lovely staff, friendly and very helpful."

Carole Bcarehome.co.uk rating: 5 out of 5

"Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family."

K Ecarehome.co.uk rating: 5 out of 5

"Friendly and first class. All our dreams came true finding a place like this for my Dad."

David Tcarehome.co.uk rating: 5 out of 5

"Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content. We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged."

A Wcarehome.co.uk rating: 5 out of 5

"I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters."

E Scarehome.co.uk rating: 4.67 out of 5

"Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy. I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend. My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut."

E Ncarehome.co.uk rating: 4 out of 5

"My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff. His nursing care has been excellent as has the care given to him by the carers."

Kate Bcarehome.co.uk rating: 4.55 out of 5

"A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone."

R Ccarehome.co.uk rating: 4.92 out of 5

"My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are, 1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home. I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions."

Michael Rcarehome.co.uk rating: 4.92 out of 5

"The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips. The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer. Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas. Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies. The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents."

Leslie Lcarehome.co.uk rating: 4 out of 5

Thank you to everyone who took such special care of my wife during the final months of her life. Though the decision to move her from her own home was a very difficult one the family always knew that she was being well cared for by the wonderful staff at Hilderstone. Thank you all for helping my wife to end her life with dignity amongst friends.

I would like to thank you for you kindness, understanding and promptness in admitting my uncle to Hilderstone Hall. He was only there for a short time but had he been more aware it would have been exactly what he wanted - the lovely room caring staff and, if he had been well enough the lovely gardens.Thank you for making us feel welcome that first night, and for all the offers of cups of tea and for anyone who had anything to do with my uncle. you have a wonderful, caring and dedicated team making Hilderstone Hall what it is - an outstanding nursing home.

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

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01889 861 845

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01889 505 468

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

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