What our families say

Barchester Hilderstone Hall Recommended on carehome.co.uk
We score 9.7/10

40 Reviews

Barchester Hilderstone Hall Recommended on carehome.co.uk
Requires improvement

28 April 2018

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"My wife spent twelve nights respite care at Hilderstone Hall. A lovely building, a comfortable room, excellent facilities, first class food and drinks, but the trump card for Hilderstone Hall is the excellent staff. At all levels, including cleaners up to management level, the staff are caring, pleasant and enthusiastic - always helpful. The downside was that my wife did not get as many showers as at our home and sadly, a number of items disappeared - two new bras, a pair of pants and a new facecloth. Disappointing, but overall we would use and recommend Hilderstone Hall."

Railton H
carehome.co.uk rating: 4.42 out of 5

"Mum is treated with kindness and respect at all times. The staff show compassion and have always dealt with Mum appropriately - with fun and humour if this was needed. I am always made to feel welcome at the home."

carehome.co.uk rating: 4.75 out of 5

"My husband had Alzheimer's for 4 or 5 years. I looked after him at home during this time with help from a sitter who was a good friend to him and stayed for 2 hours most weekdays during the last 2 years so that I could have some time to go out etc. Family support from my son and daughter was excellent. However, after a fall at home, he hurt his back no bones broken just bruising and it was no longer possible for me to help him when I was on my own. He was admitted to Hilderstone Hall "memory lane" where he received excellent care he settled down well and we were looking forward to seeing him back to his normal "happy self". However medical problems intervened he was transferred to hospital with kidney failure and died a few days later."

carehome.co.uk rating: 5 out of 5

"Wonderful, Mum only needed a few weeks care after a fall. The room was really nice and comfortable. The food was really good - they gave Mum small portions so as not to over face her. Staff were brilliant, always popping in to make sure Mum was OK. I would highly recommend this home, nothing was any trouble day or night, must be the best care home in the county."

carehome.co.uk rating: 5 out of 5

"A lovely room overlooking the garden. Comfortable and warm. Caring and friendly staff. Medication handled well and extra ordered when unexpectedly had to prolong stay. My husband has no fears or worries of going to stay again."

carehome.co.uk rating: 4.58 out of 5

"We knew that my mother was getting the best possible care whilst we were away. So we could relax and not worry."

Geoff Y
carehome.co.uk rating: 4.83 out of 5

"I have had a long association with Barchester Hilderstone Hall through 3 of my relatives having received care. I am extremely satisfied and grateful to the all of the staff, who have made this association a pleasant one for myself and my relatives. Individual needs are met fully, thereby ensuring that the best possible service of care is afforded to the residents. My relatives have always been shown courtesy, compassion and respect for their particular situation. Above all, they have had their dignity assured. The staff conduct their duties selflessy and with a noticeable pride. As the registered Next of Kin, I am always kept informed of situations concerning my relatives as they arise; and am offered advice and guidance as to the course of action available to me if necessary."

Thomas W
carehome.co.uk rating: 5 out of 5

"A happy, well run, caring community has evolved over the past months. It is a delight to visit our mother here and we are always made welcome. Any medical issues are swiftly dealt with and relevant medical professionals are involved when necessary. Thank you to all Hilderstone Hall staff!"

Sue H
carehome.co.uk rating: 4.58 out of 5

"We found them very helpful with taking mother into care very quickly. It was a big relief to know that my mother was in safe hands"

Steve A
carehome.co.uk rating: 4.58 out of 5

"My aunt has been in Hilderstone Hall for 8 years. In this time, she has always been looked after and happy. We have seen many changes in this time but I think the home is at its best now. The staff are all excellent, they are trained and have got to know my aunts needs extremely well."

Rosemary P
carehome.co.uk rating: 4.92 out of 5

"Extremely happy with the service and care given to my aunt. The home is welcoming and friendly and the staff are very attentive to users needs. After viewing many other care homes, Hilderstone Hall stood out from them all."

Joy H
carehome.co.uk rating: 4.75 out of 5

"Dad was a resident here for the last seven weeks of his life. The staff treated him and our family with great kindness. Dad and I appreciated the availability of the piano in Memory Lane - he much enjoyed hearing it played. Dad could not have been better cared for. Thank you."

carehome.co.uk rating: 5 out of 5

"My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity. They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited with my children, all the staff were extremely welcoming and kind to them which helped a lot."

Kerry F
carehome.co.uk rating: 5 out of 5

"It was a pleasurable experience."

carehome.co.uk rating: 3.83 out of 5

"Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall."

carehome.co.uk rating: 5 out of 5

"My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation."

George G
carehome.co.uk rating: 5 out of 5

"My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation."

George G
carehome.co.uk rating: 5 out of 5

"I came to Hilderstone Hall (my second stay) after surgery to recuperate, suffering shock effects from a drip administered in hospital where I had to return suddenly for several days. The staff at Hilderstone Hall were very kind and understanding dealing with eating difficulties (effects of drip) that slowed my recovery. Also, always cheerful, friendly and willing to help from management to all levels. I am very grateful to them all."

carehome.co.uk rating: 4.27 out of 5

"The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more."

Christine P
carehome.co.uk rating: 5 out of 5

"My dad died in hospital in mid-June. Hilderstone Hall was his home and everyone there was 'family'. Dad had a lovely and dignified 'send off' with staff and some residents paying respects. A lovely buffet was provided afterwards with staff giving me great warmth and support. A marvellous team."

Gillian B
carehome.co.uk rating: 4.92 out of 5

"Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy."

Roy M
carehome.co.uk rating: 4.5 out of 5

"A beautiful place in a stunning tranquil setting, Perfect for respite care. I can see there are on-going renovations being done at the moment but what has already been done is homely and unlike what you expect for a care home. All the staff that I met were friendly and could not do enough for you. An outstanding place that I would not hesitate to recommend to others."

Debbie L
carehome.co.uk rating: 4.17 out of 5

"Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference. Please keep it up. Thank you. Staff and management are always lovely."

Linda L
carehome.co.uk rating: 4.25 out of 5

"We have been visiting our friend on a weekly basis ever since he entered about 6 years ago. The staff are always friendly and helpful and under the recent new management seem to be more attentive. The home has always been a bit run down in appearance and the major works going on just now should correct this. The garden needs a lot of attention to restore them to some of their former glory."

carehome.co.uk rating: 3.83 out of 5

"Hilderstone Hall was undergoing extensive renovations when I visited. Despite this, the staff ensured a happy"

carehome.co.uk rating: 4.5 out of 5

"In process of a refurb but looks promising. Warm reception."

Peter C
carehome.co.uk rating: 3.5 out of 5

"Mum has been a resident at the home for nearly 3 years. It has a warm, welcoming atmosphere with polite and attentive staff. There have been several changes in management/staff as well as major refurbishments recently. I believe it now provides a much more consistent level of care than previously. Communication/dialogue with care/nursing staff has improved and as a family, we feel more included in Mum’s care. The most important part of her care is that she is cared for with dignity. She has advanced Alzheimer’s and cannot verbally communicate her needs or wishes. She relies on care staff to meet those needs in a caring, safe and effective way. Staff try their very best to meet her needs. I would like to see more activities/stimulation for those nursed in their rooms as this would enhance their quality of life, at least for short periods. We welcome the improvements and hope that the consistency of care we have recently experienced continues."

Alison M
carehome.co.uk rating: 4.17 out of 5

"Huge improvement in staffing numbers compared to 2017. Excellent staff attitude. Better communication with relatives of residents. Wonderful refurbishment of the home has made it a really comfortable, welcoming place."

Susan H
carehome.co.uk rating: 4.25 out of 5

"I visited Hilderstone Hall as the residents' were enjoying a "drama/singing production". I was so pleased to see the residents treated with the utmost respect, care and dignity. The welcome provided by the admin officer was faultless - polite, helpful, cheerful and very welcoming. A great advocate and representative of Hilderstone Hall. The home was bright, clean and welcoming and all the staff were approachable and kind."

carehome.co.uk rating: 5 out of 5

"Vast improvement with the management team, from which the excellent staff now get the credit and support they deserve. Christmas day was difficult for my dad and therefore me too. I cannot thank everyone enough for the care and compassion shown to us. Also, table companions for Christmas dinner had been well thought out."

Gillian B
carehome.co.uk rating: 4.58 out of 5

"My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot."

Ruth T
carehome.co.uk rating: 5 out of 5

"This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!"

Nicola O
carehome.co.uk rating: 4.92 out of 5

"Friendly welcome, staff very helpful. No issues."

carehome.co.uk rating: 4.67 out of 5

"Very nice clean place lovely staff, friendly and very helpful."

Carole B
carehome.co.uk rating: 5 out of 5

"Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family."

carehome.co.uk rating: 5 out of 5

"Friendly and first class. All our dreams came true finding a place like this for my Dad."

David T
carehome.co.uk rating: 5 out of 5

"Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content. We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged."

carehome.co.uk rating: 5 out of 5

"I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters."

carehome.co.uk rating: 4.67 out of 5

"Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy. I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend. My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut."

carehome.co.uk rating: 4 out of 5

"My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff. His nursing care has been excellent as has the care given to him by the carers."

Kate B
carehome.co.uk rating: 4.55 out of 5

"A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone."

carehome.co.uk rating: 4.92 out of 5

"My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are, 1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home. I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions."

Michael R
carehome.co.uk rating: 4.92 out of 5

"The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips. The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer. Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas. Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies. The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents."

Leslie L
carehome.co.uk rating: 4 out of 5

Thank you to everyone who took such special care of my wife during the final months of her life. Though the decision to move her from her own home was a very difficult one the family always knew that she was being well cared for by the wonderful staff at Hilderstone. Thank you all for helping my wife to end her life with dignity amongst friends.

I would like to thank you for you kindness, understanding and promptness in admitting my uncle to Hilderstone Hall. He was only there for a short time but had he been more aware it would have been exactly what he wanted - the lovely room caring staff and, if he had been well enough the lovely gardens.
Thank you for making us feel welcome that first night, and for all the offers of cups of tea and for anyone who had anything to do with my uncle. you have a wonderful, caring and dedicated team making Hilderstone Hall what it is - an outstanding nursing home.

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