What our families say

"My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity. They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited with my children, all the staff were extremely welcoming and kind to them which helped a lot."

Kerry F
carehome.co.uk rating: 5 out of 5

"Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall."

D V
carehome.co.uk rating: 5 out of 5

"My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation."

George G
carehome.co.uk rating: 5 out of 5

"The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more."

Christine P
carehome.co.uk rating: 5 out of 5

"Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy."

Roy M
carehome.co.uk rating: 4.5 out of 5

"Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference. Please keep it up. Thank you. Staff and management are always lovely."

Linda L
carehome.co.uk rating: 4.25 out of 5

"Hilderstone Hall was undergoing extensive renovations when I visited. Despite this, the staff ensured a happy"

B C
carehome.co.uk rating: 4.5 out of 5

"Mum has been a resident at the home for nearly 3 years. It has a warm, welcoming atmosphere with polite and attentive staff. There have been several changes in management/staff as well as major refurbishments recently. I believe it now provides a much more consistent level of care than previously. Communication/dialogue with care/nursing staff has improved and as a family, we feel more included in Mum’s care. The most important part of her care is that she is cared for with dignity. She has advanced Alzheimer’s and cannot verbally communicate her needs or wishes. She relies on care staff to meet those needs in a caring, safe and effective way. Staff try their very best to meet her needs. I would like to see more activities/stimulation for those nursed in their rooms as this would enhance their quality of life, at least for short periods. We welcome the improvements and hope that the consistency of care we have recently experienced continues."

Alison M
carehome.co.uk rating: 4.17 out of 5

"I visited Hilderstone Hall as the residents' were enjoying a "drama/singing production". I was so pleased to see the residents treated with the utmost respect, care and dignity. The welcome provided by the admin officer was faultless - polite, helpful, cheerful and very welcoming. A great advocate and representative of Hilderstone Hall. The home was bright, clean and welcoming and all the staff were approachable and kind."

J K
carehome.co.uk rating: 5 out of 5

"My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot."

Ruth T
carehome.co.uk rating: 5 out of 5

"Friendly welcome, staff very helpful. No issues."

P C
carehome.co.uk rating: 4.67 out of 5

"Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family."

K E
carehome.co.uk rating: 5 out of 5

"Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content. We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged."

A W
carehome.co.uk rating: 5 out of 5

"Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy. I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend. My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut."

E N
carehome.co.uk rating: 4 out of 5

"A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone."

R C
carehome.co.uk rating: 4.92 out of 5

"The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips. The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer. Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas. Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies. The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents."

Leslie L
carehome.co.uk rating: 4 out of 5