Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Nicola Oliver

General Manager

Hi, my name is Nicola, and I am the General Manager here at Hilderstone Hall. Welcome to our webpage!

I qualified as a nurse over 25 years ago and trained at St Thomas' Hospital in London. My passion has always been the care of older people. On my first day on a ward, I met Prince Charles and he asked me what time my shift finished!

I am very proud to call myself a nurse. I have worked in the care home sector for over 20 years and have experience many changes – all for the better,

I have a Higher Diploma in Gerontology and a BSc (Hons) in Nursing Studies.

I have been a Registered Manager with the CQC for many years and achieved my Registered Manager's Award in 2008.

At Hilderstone Hill, we have developed a person-centred approach to care, so that the residents are at the centre of the services provided.

Care homes and elderly care from Barchester Healthcare

Michelle Bywater

Deputy Manager

I have been a Registered General Nurse since 2002 and have always had an affinity for elderly care. I am a strong clinician and joined Hilderstone following a clinical training role. I am looking forward to supporting and developing staff in the home.

Care homes and elderly care from Barchester Healthcare

Rebecca Rowe

Head of Memory Lane

Becky Rowe has worked at Hilderstone Hall since 2000. Becky started as a Care Assistant and has worked her way up to Senior Carer and Head of Memory Lane. Becky has gained her NVQ Level 2 since being at Hilderstone in addition to her Level 4 in Dementia Care.

Care homes and elderly care from Barchester Healthcare

Lynn Beaman

Residential Care Manager

Lynn has worked at Hilderstone since 2000. She has worked her way up from a Care Assistant to a Senior Carer and she is now the Residential Care Manager. Lynn has gained her NVQ Level 3 in Health and Social Care, in addition to her Level 4 in Dementia Care, whilst working at Hilderstone. Lynn enjoys close relationships with residents, loved ones and the rest of the team. She is always cheerful and positive and she is a very popular character within the home.

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Care homes and elderly care from Barchester Healthcare

Tracey Partridge


Tracey started out at Hilderstone Hall as front of house and progressed into her current role as Administrator. She has a warm and welcoming approach to helping families, both emotionally and through the financial process of bringing their loved ones into our home.

Care homes and elderly care from Barchester Healthcare

Sharon Ecclestone

Activities Coordinator

Sharon has been Activities Coordinator since 2006 and is famous for her spectacular themed events. She organises and leads the activities team in providing a variety of things to do at Hilderstone Hall, and she also organises regular trips out using our minibus. She welcomes any suggestions from residents and families in relation to future activities. She also regularly hosts the monthly resident committee meetings.

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Care homes and elderly care from Barchester Healthcare

Danielle Fearne


Danielle is always waiting to welcome visitors into our home with a warm and a friendly smile. She is available to assist with any queries you may have.

Care homes and elderly care from Barchester Healthcare

Jake Chadwick

Head Chef

Hello, my name is Jake Chadwick and I am the Head Chef here at Hilderstone Hall. I have been with Barchester since 2010 and started as a young Kitchen Assistant and eventually progressed to the role of Head Chef, as I have a passion for food that looks good and tastes great.

I am hoping for many more years in this role and I am always looking to improve on our currently high standards. I work with a small hospitality team who all have a great eye for detail and we recently received a food hygiene rating of 5, which we are all incredibly proud of. 

We look forward to your visit.

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Care homes and elderly care from Barchester Healthcare

Ian Stangroom

Head of Maintenance

Ian has been at Hilderstone Hall since June 2017, when he transferred from another Barchester home. Ian has a high standard of workmanship and he deals efficiently with general repairs and maintenance issues, keeping a safe working environment and secure home for residents, staff and visitors.

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Care homes and elderly care from Barchester Healthcare

Natalie, Sue & Jo

Hospitality Team

Our hospitality team serve up freshly produced, healthy and delicious meals throughout the day.

Care homes and elderly care from Barchester Healthcare

Gemma Clenton

Head Housekeeper

Gemma has been at Hilderstone since October 2017. She is passionate about making our home welcoming and inviting. Gemma enjoys making our home sparkle and loves the challenge of her role.

Care homes and elderly care from Barchester Healthcare

Lesley, Victoria & Wendy

Housekeeping Team

Our housekeeping team takes pride in ensuring that the home is always clean, tidy and smells fresh for residents, visitors and fellow staff members.

Care homes and elderly care from Barchester Healthcare

Michelle, Steve & Sam


These are the three members of our care team, all of whom have welcoming smiles and personalities. They have a wealth of experience between them.

Care homes and elderly care from Barchester Healthcare

Norman Perry

Resident Ambassador and Dementia Specialist

I started my career as a Teacher in 1966, teaching primary school children aged 7-12. I came to Hilderstone Hall in March 2017 and have got involved with various projects including being spokesperson for our Residents.  I went on a Dementia Training course and I am now our Resident Dementia Specialist and work in our Memory Lane community.  I have also kept my old job as Elvis! 

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Hall Lane Hilderstone Stone ST15 8SQ Get directions

Care Home Awards

Our awards

10-60-6 Enhancing dementia care