Meet the Hilderstone Hall Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jennifer Dale

General Manager

Hi, my name is Jennifer, and I am the General Manager here at Hilderstone. Welcome to our website!

I started my career as a Night Nurse, progressing to Clinical Lead, Deputy Manager and then the Manager’s position in October 2018 at a sister care home.

After completing my Adult Nursing Degree in 2015 I worked in Acute Medicine and Emergency and Trauma Nursing in the NHS before moving to Lawton Rise, another Barchester care home. My experience in these areas have proved essential in ensuring that the clinical aspect of our residents care is met. I have always felt very passionate about dementia care and during my time working in Acute Medicine in Manchester I became a Dementia Champion and the Dementia Lead for the Acute Medical Unit.

I am passionate about person-centered dementia and nursing care and feel that my approachable attitude and knowledge about the home and our residents has a positive impact on our team, relatives, health professionals and our residents care and well-being.

Andrew Connor

Head Chef

Hi my name is Andy and I’m the Head Chef here at Hilderstone Hall. I have worked in the catering industry for over 17 years and have learned a lot so much along the way. Taking these skills and focusing on nutrition and individual requirements will ensure meals are well presented and balanced to suit. I love making people happy with good wholesome food and look forward to making our residents meal times enjoyable.

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Jackie Rich

Head of Memory Lane, Dementia Care Specialist

Jackie is Head of Care in our Memory Lane Community and has directed her career as a carer towards caring for dementia residents making people's lives easier with her person centred care approach

Tania Lane

Head Housekeeper

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper.  I take great pride in my work, I am so happy when residents really like how their rooms look and feel.  I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show arounds so that they can experience the home prior to move in.

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Claire Smith


Hi, my name is Claire and I joined Barchester in September 2019.  I enjoy working with the housekeeping team. I like talking to residents and making sure their rooms are clean and tidy. I want to help residents remain as independent as possible.  I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.

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Joanne Macari

Hospitality / Hostess

“Hi, my name is Joanne and I joined the home in 2014.  Within my role as a Hospitality Host I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.

We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will gives a real opportunity to enhance the lives of all our residents and one in which I enjoy!”

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Diane Mahoney


Hi my name is Diane Mahoney, I started working here in 2018. I enjoy working with the housekeeping team. I have worked in care for 25 years prior to arriving at Barchester. I enjoy getting to know each resident and making sure they have a clean environment to live in. I am very passionate about maintaining Barchester High standards and creating a clean happy atmosphere for residents, relatives and staff

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Paige Podmore

Activities Coordinator

Hi, my name is Paige and I am an activities coordinator here at Hilderstone Hall. I joined the team in June 2021. I really enjoy working on the life enrichment team, I love talking to our residents and finding out about their interests so I can plan meaningful activities I know they will enjoy. I am very passionate about making sure all residents are participating in meaningful occupation and have mental and physical stimulation throughout the day the day.

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Norman Perry

Norman Perry

Resident Ambassador and Dementia Specialist

I started my career as a Teacher in 1966, teaching primary school children aged 7-12. I came to Hilderstone Hall in March 2017 and have got involved with various projects including being spokesperson for our Residents.  I went on a Dementia Training course and I am now our Resident Dementia Specialist and work in our Memory Lane community.  I have also kept my old job as Elvis! 

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01889 861 845

All other calls

01889 505 468

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards