Meet the Hilderstone Hall Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Elizabeth Walsh

General Manager

Hi, my name is Elizabeth and I am the General Manager here at Hilderstone Hall. Welcome to our website!

I have a background in community nursing and palliative care. I have been managing care homes since 2009, and I am passionate about the delivery of high quality, person-centered care. I enjoy the being a part of the lives of those we support, and I have learned so much from every care setting I have worked in.

I loved working within a large, structured, supportive company, whose philosophy is so closely matched to mine. I want to continue to develop and maintain an excellent care experience at Hilderstone Hall.

Susan Lomas

Deputy General Manager & Clinical Lead

Hello, my name is Sue, I became a Registered General Nurse “RGN” in 1992.  During my career I have worked in areas including urology, vascular, tissue viability, elderly Care & community. I have also completed a specialist practitioner degree in District Nursing.

My first visits to Hilderstone Hall were in the capacity of a visiting District Nurse.  I have always thought the home was friendly, caring and homely and for that reason I really do enjoy working here with residents in the environment.  I have worked as nurse in New Zealand and in Cornwall, where I do enjoy returning to visit friends I made there and of course taking a glass of local Cornish Cider. 

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Abigail Parker


Hello my name is Abii, I started working at Hilderstone Hall in 2016, initially as a care assistant. I then moved into the housekeeping department before becoming the Home Administrator in 2020. My previous roles have equipped me with a thorough understanding of how the home operates and to be able to deliver what is required of me as the Home Administrator.  I love a challenge and always want to learn new things.

Mostly, I enjoy being at Hilderstone Hall because of the interaction with residents & families, my colleagues and of course the beautiful buildings and surrounding landscape.

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Jane Procter

Jane Procter

Activities Coordinator

I am hugely enjoying my role as an Activities Co-ordinator at Hilderstone Hall helping residents to celebrate their lives to the full. My work supporting others daily, planning activities and engaging with residents is possible following a career in teaching and production roles.

My career began at the BBC in production.  (My claim to “fame” is getting lost in Television Centre with Sir John Gielgud whom I was trying to show to a meeting - but I was unable to find the correct room!)   

Following this I had a long career in teaching, working in a number of secondary schools and eventually becoming a Special Educational Needs Co-ordinator leading a department supporting students with additional needs.

Outside of work I enjoy walking my two dogs.  I am a member of a number of amateur drama groups and enjoy going to the cinema, theatre and music gigs.  I am also a very keen cook and baker, and enjoy eating out, as well as loving reading and puzzles – particularly a good cryptic crossword

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Jackie Rich

Head of Memory Lane, Dementia Care Specialist

Jackie is Head of Care in our Memory Lane Community and has directed her career as a carer towards caring for dementia residents making people's lives easier with her person centred care approach

Ian Stangroom

Head of Maintenance

Ian has been at Hilderstone Hall since June 2017, when he transferred from another Barchester home. Ian has a high standard of workmanship and he deals efficiently with general repairs and maintenance issues, keeping a safe working environment and secure home for residents, staff and visitors.

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Tania Lane

Head Housekeeper

Tania is passionate about collaborating with the housekeeping team in her work to ensure the home maintains Barchester's high standards. Tania said "I love talking to residents and making sure their rooms are clean and tidy as well as making the communcal areas including the lounges, beautiful dining rooms really sparkle and feel welcoming to residents, families, visitors and staff"

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Norman Perry

Norman Perry

Resident Ambassador and Dementia Specialist

I started my career as a Teacher in 1966, teaching primary school children aged 7-12. I came to Hilderstone Hall in March 2017 and have got involved with various projects including being spokesperson for our Residents.  I went on a Dementia Training course and I am now our Resident Dementia Specialist and work in our Memory Lane community.  I have also kept my old job as Elvis! 

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01889 861 845

All other calls

01889 505 468

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards