Hethersett Hall Care Home

Norwich Road,

Hethersett,

Norwich,

Norfolk,

NR9 3AP

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Care enquiries 01603 954 093
New care enquiry phone lines are open 8am - 8pm
All other calls 01603 810 478

Hethersett Hall Care Home in Hethersett, Norwich

Hethersett Hall Care Home provides high quality residential care and support for older people, as well as people living with dementia, who are supported in our dedicated Memory Lane Community. We also offer respite care and short breaks, which can now be pre-booked up to a year in advance. Our skilled and dedicated team are committed to providing professional and respectful care that focuses on the individual needs of each resident.

This late Georgian home boasts stunning views across the park to the surrounding woods and fields. Hethersett Hall enjoys all the benefits of the Norfolk countryside and yet is close enough to the A11, making it easily accessible to family and friends. It is located in extensive grounds, with a variety of secure gardens.

We are very proud of the service we provide and are always happy to answer calls and show visitors around. So, please feel free to pop in and discuss how Hethersett Hall can meet your needs over a cup of coffee.

Types of care

The care we provide is delivered in a way that promotes independence for those who live in our home. Where possible, it is important that residents are encouraged to perform daily tasks independently or with minor support. Our services are devised with individualised treatment in mind for each person, so getting to know everyone and understanding their needs is imperative to delivering bespoke, person-centred care.

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Residential Care

Dementia Care

Respite / Short Stay

Facilities

  • En-suite rooms
  • Step-free access
  • Hairdressing salon
  • Night bite menu

On-site

  • Activity room
  • Flexible mealtimes
  • Laundry
  • Landscaped gardens

Accessibility

  • Disabled bathroom
  • Disabled WC/facilities
  • Disabled parking
  • Disability awareness/equality training

Accommodation

  • Electric profiling bed
  • En-suite toilet
  • Furnished rooms and own furniture welcomed
  • Room with garden views

Our Team

The dedicated and experienced team are passionate about providing quality care to each individual living at the home.

Kerry Tidd

General Manager

Hi, my name is Kerry and I am the General Manager here at Hethersett. Welcome to our website!

I have been in the care sector for over 25 years, beginning my career as a care assistant and working my way up to being a manager, which is something that I have done for over 15 years. My previous position was as a regional manager in the private care sector. I feel that my experience has made me a competent and capable General Manager and I have a wealth of knowledge around managing residential and domiciliary care services. 

I am looking forward to being able to work for a company that will ensure that I have the autonomy to allow myself to continue with my aims to ensure that every person's needs are met through a person-centred approach and ensuring that the same amount of passion and commitment is applied to everyone, as though they were a member of my own family.  

I am proud of everything that I have achieved, but getting an 'Outstanding' rating in my last CQC inspection is one of my greatest accomplishments.

Get in touch Meet my team

Melissa Fisher

Acting Deputy Manager

Hi, my name is Melissa and I am the Acting Deputy Manager here at Hethersett Hall.

Lee Sharpe

Unit Manager - Garden House

Hello, my name is Lee and I am the Unit Manager on the Memory Lane Community here at Hethersett hall. I have worked within care for for over five years now, with two of those being at Hethersett. I started as a Care Assistant, working my way up to a Senior Carer position and have now been given the amazing opportunity to be a Unit Manager.

My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, we are a family and, along with my brilliant team, I strive to keep everyone happy and healthy.

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Dulcie Alvi

Resident Ambassador

Hello my name is Dulcie. I oversee and discuss any concerns the residents may have and put forward suggestions to management.

Charlotte Govier

Activities Coordinator

My name is Charlotte and I am the Activities Coordinator here at Hethersett Hall. I started as an Activities & Care Assistant in April 2018 and, later in the year, I was offered the amazing opportunity to be the Activities Coordinator.

I’m so happy to be a part of the team here at Hethersett Hall, as I’ve always wanted to work with elderly people; it’s something I hold very close to my heart. I will strive to support and care for all residents in a way that best suits each individual and try my very best to make them smile every day!

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Jo Dunlop

Administrator

I have been a Home Administrator at Barchester Healthcare for 15 years. The role is varied and very interesting and entails a multitude of tasks that keep me busy for most days. I coordinate and facilitate all administration issues as well as management support.

My role covers all financial aspects of the running of the home and you can contact me at any time to discuss anything relating to finances.

I have recently transferred from another Barchester Home to Hethersett Hall - a new home with lots of new challenges for me.

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Sue Trowse

Receptionist

Sue is our first port of call for all home enquiries. She can always be found in our plush reception area and deals with all attentively.

Sue has worked at Hethersett Hall for over 15 years and has carried out a number of roles, including Care Assistant, Senior Care Assistant and Administrator!

In her spare time, Sue enjoys going out to watch musicals at the theatre, and she lives in Hethersett with her son.

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Tony Boak

Head Chef

Tony has been at Hethersett Hall for 4 years and originally started as the 2nd Chef. Tony produces a huge range of healthy, nutritious foods and the residents thoroughly enjoy the meals he prepares.

Tony is a skilled chef who has over 20 years experience in the catering industry. Tony is responsible for meeting the nutritional need of every resident and can cater for all dietary requirements.

Tony enjoys spending time with his family and has a daughter who is in the Royal Navy.

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John Norton

Head of Maintenance

John has been the Head of Maintenance at Hethersett Hall for over 10 years. John knows the 400 year old building inside and out, and his knowledge is invaluable in ensuring the building and grounds are well-kept.

John’s role is to ensure that the premises are maintained to a high standard and that repairs and maintenance of the building are carried out.

John enjoys watching football and spending time with his numerous grandchildren and wife, Carol.

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Michelle Fisher

Head Housekeeper

I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. I began here as a Housekeeper, but after 3 years, I was appointed as Head Housekeeper for the home. What I enjoy most about working here is spending time engaging with residents.

Life at Hethersett Hall Care Home

Care, activities, facilities and food are all major focuses at our home. It is important that each of these services are tailored to the individual needs and preferences of residents, which is why we employ a wonderful team of professionals who can deliver support using a warm and person-centred approach.

Food & Nutrition

Food and nutrition

Our fantastic catering team are always on hand to prepare tasty and nutritious food with fresh, seasonal produce that is cooked to the highest of standards.

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Activities & events

Activities

Our varied activities programme reflects the dedication of our skilled staff, who bring a certain uniqueness to the home, which can’t be found anywhere else.

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Care & Facilties

Care and facilities

Our home is equipped with a number of facilities and features that serve to enhance the lives of those we support.

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What people say about us

Hethersett Hall Care Home

CQC Overall rating

Good

24 February 2017

See the report

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01603 954 093Care Enquiries
01603 810 478 All other calls

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Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01603 954 093

All other calls

01603 810 478

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Find us

Norwich Road Hethersett Norwich NR9 3AP Get directions

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