Hi, my name is Melissa and I am the Acting Deputy Manager here at Hethersett Hall.
Meet the team
From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:
Kerry Tidd
General Manager
Hi, my name is Kerry and I am the General Manager here at Hethersett. Welcome to our website!
I have been in the care sector for over 25 years, beginning my career as a care assistant and working my way up to being a manager, which is something that I have done for over 15 years. My previous position was as a regional manager in the private care sector. I feel that my experience has made me a competent and capable General Manager and I have a wealth of knowledge around managing residential and domiciliary care services.
I am looking forward to being able to work for a company that will ensure that I have the autonomy to allow myself to continue with my aims to ensure that every person's needs are met through a person-centred approach and ensuring that the same amount of passion and commitment is applied to everyone, as though they were a member of my own family.
I am proud of everything that I have achieved, but getting an 'Outstanding' rating in my last CQC inspection is one of my greatest accomplishments.
Melissa Fisher
Acting Deputy Manager
Lee Sharpe
Unit Manager - Garden House
Hello, my name is Lee and I am the Unit Manager on the Memory Lane Community here at Hethersett hall. I have worked within care for for over five years now, with two of those being at Hethersett. I started as a Care Assistant, working my way up to a Senior Carer position and have now been given the amazing opportunity to be a Unit Manager.
My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, we are a family and, along with my brilliant team, I strive to keep everyone happy and healthy.
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Jo Dunlop
Administrator
I have been a Home Administrator at Barchester Healthcare for 15 years. The role is varied and very interesting and entails a multitude of tasks that keep me busy for most days. I coordinate and facilitate all administration issues as well as management support.
My role covers all financial aspects of the running of the home and you can contact me at any time to discuss anything relating to finances.
I have recently transferred from another Barchester Home to Hethersett Hall - a new home with lots of new challenges for me.
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Ariana Flynn
Activities Coordinator
Hello, my name is Ariana, and I am the Activities Coordinator here at Hethersett hall. I started here as an Activities Assistant whilst still at university.
In 2017, I graduated with a BA Honours Degree in Fine Art, which I hope to one day expand upon by achieving a master's degree in Art Therapy, specialising in people living with dementia.
In the later months of 2017, I got the opportunity to become the Activities Coordinator in the home, which I took.
I enjoy making the residents happy and creating a person-centred activities programme. But, most of all, I love the relationship I have with the residents, which I have built since first starting here, and look forward to coming into the home every day.
It's not work when you love what you do.
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Charlotte Govier
Activities Assistant
Hello, my name is Charlotte and I started working at Hethersett Hall in April as an Activities Assistant and a Care Assistant. I was previously a dance teacher and taught ballet and modern to various age groups. I’m so happy to be a part of the team at Hethersett Hall, as I’ve always wanted to work with older people; it’s something I hold very close to my heart. I will strive to support and care for all residents in a way that best suits each individual.
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Sue Trowse
Receptionist
Sue is our first port of call for all home enquiries. She can always be found in our plush reception area and deals with all attentively.
Sue has worked at Hethersett Hall for over 15 years and has carried out a number of roles, including Care Assistant, Senior Care Assistant and Administrator!
In her spare time, Sue enjoys going out to watch musicals at the theatre, and she lives in Hethersett with her son.
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Tony Boak
Head Chef
Tony has been at Hethersett Hall for 4 years and originally started as the 2nd Chef. Tony produces a huge range of healthy, nutritious foods and the residents thoroughly enjoy the meals he prepares.
Tony is a skilled chef who has over 20 years experience in the catering industry. Tony is responsible for meeting the nutritional need of every resident and can cater for all dietary requirements.
Tony enjoys spending time with his family and has a daughter who is in the Royal Navy.
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John Norton
Head of Maintenance
John has been the Head of Maintenance at Hethersett Hall for over 10 years. John knows the 400 year old building inside and out, and his knowledge is invaluable in ensuring the building and grounds are well-kept.
John’s role is to ensure that the premises are maintained to a high standard and that repairs and maintenance of the building are carried out.
John enjoys watching football and spending time with his numerous grandchildren and wife, Carol.
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Michelle Fisher
Head Housekeeper
I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. I began here as a Housekeeper, but after 3 years, I was appointed as Head Housekeeper for the home. What I enjoy most about working here is spending time engaging with residents.
