Meet the Hethersett Hall Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Melissa Fisher

General Manager

Melissa is our General Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times.  Melissa started life with the Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years. 

I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Lee Sharpe

Unit Manager - Garden House

Hello, my name is Lee and I am the Unit Manager on the Memory Lane Community here at Hethersett hall. I have worked within care for for over five years now, with two of those being at Hethersett. I started as a Care Assistant, working my way up to a Senior Carer position and have now been given the amazing opportunity to be a Unit Manager.

My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, we are a family and, along with my brilliant team, I strive to keep everyone happy and healthy.

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Caroline Evans

Unit Manager - Residential

I am the Unit Manager for our Residential Community, Main Hall. I have worked at the Hethersett for five years, working as a Senior Carer before being offered the amazing opportunity to be Unit Manager. I love being part of the team here to make our residents' lives happier.

Dulcie Alvi

Dulcie Alvi

Resident Ambassador

Hello my name is Dulcie. I oversee and discuss any concerns the residents may have and put forward suggestions to management.

Emily Parden

Activities Coordinator

Hello, my name is Emily and I am the Activities Coordinator here at Hethersett Hall.

I joined Barchester in 2019 after over 10 years working at various Holiday Villages/Hotels both in and around the U.K and abroad.

I have worked as a Performer/Vocalist, Tour Manager and as an Entertainment Team Manager in various stage productions and nothing makes me happier than seeing people smiling and enjoying themselves – it really is what drives me every single day!

Most of my professional life has been spent with the older and wiser amongst us. Growing up with older parents, I have always had a natural affinity with this age group and so I can fully understand how daunting it can be to need more care support in our daily lives.

Delivering a person-centred Life Enrichment Activity Programme at Hethersett Hall is absolutely paramount to me and at the heart of what we do to ensure that our residents continue to lead fulfilling lives doing things that they want to do and enjoy!

Excursions on our home Mini Bus also play a big part of life here at Hethersett Hall as we create more happy memories together with our residents, their families and our community friends too!

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Rachel Buck

Assistant Activities Coordinator

Hello, my name is Rachel and I am the Assistant Activities Coordinator here at Hethersett Hall.

I have been working at Hethersett Hall since July 2022 and have had a creative background as a photographic technician, artist and have also worked in customer care too!

I love getting to know our residents individually, their interests and engaging with them through fun filled activities - hearing them laugh and seeing them smile is a daily reward in this role.

I feel a real sense of purpose being part of the wonderful team here at Hethersett Hall to support the residents with their daily wellbeing.

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Sue Trowse

Sue Trowse


Sue is our first port of call for all home enquiries. She can always be found in our plush reception area and deals with all attentively.

Sue has worked at Hethersett Hall for over 15 years and has carried out a number of roles, including Care Assistant, Senior Care Assistant and Administrator!

In her spare time, Sue enjoys going out to watch musicals at the theatre, and she lives in Hethersett with her son.

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Michelle Fisher

Head Housekeeper

I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. I began here as a Housekeeper, but after 3 years, I was appointed as Head Housekeeper for the home. What I enjoy most about working here is spending time engaging with residents.

James Ramm

Head of Maintenance

James is Head of Maintenance here at Hethersett Hall. He is responsible for ensuring everything is working well and taking into account that every aspect of Health and Safety has been observed. James strives to ensure the home is well-maintained and safe for our residents that we care for.

Life at our homes booklet

Read our brochure 'Providing great quality care and wellbeing' for more information on how we're here to help you and your loved one.
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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

01603 954 093

All other calls

01603 810 478

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards