Meet the Hethersett Hall Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Kerry Tidd

Kerry Tidd

General Manager

Hi, my name is Kerry and I am the General Manager here at Hethersett. Welcome to our website!

I have been in the care sector for over 25 years, beginning my career as a care assistant and working my way up to being a manager, which is something that I have done for over 15 years. My previous position was as a regional manager in the private care sector. I feel that my experience has made me a competent and capable General Manager and I have a wealth of knowledge around managing residential and domiciliary care services. 

I am looking forward to being able to work for a company that will ensure that I have the autonomy to allow myself to continue with my aims to ensure that every person's needs are met through a person-centred approach and ensuring that the same amount of passion and commitment is applied to everyone, as though they were a member of my own family.  

I am proud of everything that I have achieved, but getting an 'Outstanding' rating in my last CQC inspection is one of my greatest accomplishments.

Melissa Fisher

Deputy Manager

Hi, my name is Melissa and I am the Deputy Manager here at Hethersett Hall.

Lee Sharpe

Unit Manager - Garden House

Hello, my name is Lee and I am the Unit Manager on the Memory Lane Community here at Hethersett hall. I have worked within care for for over five years now, with two of those being at Hethersett. I started as a Care Assistant, working my way up to a Senior Carer position and have now been given the amazing opportunity to be a Unit Manager.

My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, we are a family and, along with my brilliant team, I strive to keep everyone happy and healthy.

Show More

Caroline Evans

Unit Manager - Residential

I am the Unit Manager for our Residential Community, Main Hall. I have worked at the Hethersett for five years, working as a Senior Carer before being offered the amazing opportunity to be Unit Manager. I love being part of the team here to make our residents' lives happier.

Dulcie Alvi

Dulcie Alvi

Resident Ambassador

Hello my name is Dulcie. I oversee and discuss any concerns the residents may have and put forward suggestions to management.

Charlotte Govier

Activities Coordinator

My name is Charlotte and I am the Activities Coordinator here at Hethersett Hall. I started as an Activities & Care Assistant in April 2018 and, later in the year, I was offered the amazing opportunity to be the Activities Coordinator.

I’m so happy to be a part of the team here at Hethersett Hall, as I’ve always wanted to work with elderly people; it’s something I hold very close to my heart. I will strive to support and care for all residents in a way that best suits each individual and try my very best to make them smile every day!

Show More

Emily Parden

Assistant Activities Coordinator

My name is Emily and I am working alongside Charlotte as Assistant Activities Coordinator. Before I came to Hethersett Hall, I worked as an entertainer at various holiday camps and hotels in a number of different roles, including stage management, touring shows and theatre productions.

I’m looking forward to bringing lots of smiles to people’s faces and creating great new memories for them.

Show More

Sue Trowse

Sue Trowse


Sue is our first port of call for all home enquiries. She can always be found in our plush reception area and deals with all attentively.

Sue has worked at Hethersett Hall for over 15 years and has carried out a number of roles, including Care Assistant, Senior Care Assistant and Administrator!

In her spare time, Sue enjoys going out to watch musicals at the theatre, and she lives in Hethersett with her son.

Show More

Camilia Florescu

Head Chef

Hello, my name is Camilia and I am the Head Chef here at Hethersett Hall Care home.

Michelle Fisher

Head Housekeeper

I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. I began here as a Housekeeper, but after 3 years, I was appointed as Head Housekeeper for the home. What I enjoy most about working here is spending time engaging with residents.

Donna London

Sous Chef

Hello, my name is Donna and I am the Sous Chef here at Hethersett Hall.

I first started working at Hethersett Hall 7 years ago when I began as a Kitchen Assistant. I later took on the role of a hostess, serving food and beverages to our residents at meal times. Soon after this I worked her way up to being the 2nd chef in the kitchen delivering delicious and nutritious meals for all of our residents.

I thoroughly enjoys my job and I always puts an extra effort into the meals that I prepare, making sure all needs and tastes are catered for and leaving everyone happy and satisfied.

I also have a great passion for baking and the residents never miss out on some tasty cakes to enjoy, especially on our event days and coffee mornings!

Show More

Nathan Kidd

Maintenance Manager

Nathan has been the Head of Maintenance at Hethersett Hall since November 2018 and has also taken on the responsibility of home trainer.

Nathan has won two Barchester National Care Awards for Home Trainer of the Year 2009 and Maintenance Champion 2012.

Nathan is responsible for ensuring that every aspect of Health and Safety has been observed, that everything is working well and Hethersett Hall remains a well-maintained and presented home.

Show More

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more

Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01603 954 093

All other calls

01603 810 478

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards