Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Kerry Tidd

Kerry Tidd

General Manager

Hi, my name is Kerry and I am the General Manager here at Hethersett. Welcome to our website!

I have been in the care sector for over 25 years, beginning my career as a care assistant and working my way up to being a manager, which is something that I have done for over 15 years. My previous position was as a regional manager in the private care sector. I feel that my experience has made me a competent and capable General Manager and I have a wealth of knowledge around managing residential and domiciliary care services. 

I am looking forward to being able to work for a company that will ensure that I have the autonomy to allow myself to continue with my aims to ensure that every person's needs are met through a person-centred approach and ensuring that the same amount of passion and commitment is applied to everyone, as though they were a member of my own family.  

I am proud of everything that I have achieved, but getting an 'Outstanding' rating in my last CQC inspection is one of my greatest accomplishments.

Melissa Fisher

Melissa Fisher

Deputy Manager

Hi, my name is Melissa and I am the Deputy Manager here at Hethersett Hall.

Lee Sharpe

Lee Sharpe

Unit Manager - Garden House

Hello, my name is Lee and I am the Unit Manager on the Memory Lane Community here at Hethersett hall. I have worked within care for for over five years now, with two of those being at Hethersett. I started as a Care Assistant, working my way up to a Senior Carer position and have now been given the amazing opportunity to be a Unit Manager.

My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, we are a family and, along with my brilliant team, I strive to keep everyone happy and healthy.

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Dulcie Alvi

Dulcie Alvi

Resident Ambassador

Hello my name is Dulcie. I oversee and discuss any concerns the residents may have and put forward suggestions to management.

Charlotte Govier

Charlotte Govier

Activities Coordinator

My name is Charlotte and I am the Activities Coordinator here at Hethersett Hall. I started as an Activities & Care Assistant in April 2018 and, later in the year, I was offered the amazing opportunity to be the Activities Coordinator.

I’m so happy to be a part of the team here at Hethersett Hall, as I’ve always wanted to work with elderly people; it’s something I hold very close to my heart. I will strive to support and care for all residents in a way that best suits each individual and try my very best to make them smile every day!

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Emily Parden

Emily Parden

Assistant Activities Coordinator

My name is Emily and I am working alongside Charlotte as Assistant Activities Coordinator. Before I came to Hethersett Hall, I worked as an entertainer at various holiday camps and hotels in a number of different roles, including stage management, touring shows and theatre productions.

I’m looking forward to bringing lots of smiles to people’s faces and creating great new memories for them.

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Sue Trowse

Sue Trowse

Receptionist

Sue is our first port of call for all home enquiries. She can always be found in our plush reception area and deals with all attentively.

Sue has worked at Hethersett Hall for over 15 years and has carried out a number of roles, including Care Assistant, Senior Care Assistant and Administrator!

In her spare time, Sue enjoys going out to watch musicals at the theatre, and she lives in Hethersett with her son.

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Tony Boak

Tony Boak

Head Chef

Tony has been at Hethersett Hall for 4 years and originally started as the 2nd Chef. Tony produces a huge range of healthy, nutritious foods and the residents thoroughly enjoy the meals he prepares.

Tony is a skilled chef who has over 20 years experience in the catering industry. Tony is responsible for meeting the nutritional need of every resident and can cater for all dietary requirements.

Tony enjoys spending time with his family and has a daughter who is in the Royal Navy.

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Michelle Fisher

Michelle Fisher

Head Housekeeper

I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. I began here as a Housekeeper, but after 3 years, I was appointed as Head Housekeeper for the home. What I enjoy most about working here is spending time engaging with residents.

Nathan Kidd

Nathan Kidd

Maintenance Manager

Nathan has been the Head of Maintenance at Hethersett Hall since November 2018 and has also taken on the responsibility of home trainer.

Nathan has won two Barchester National Care Awards for Home Trainer of the Year 2009 and Maintenance Champion 2012.

Nathan is responsible for ensuring that every aspect of Health and Safety has been observed, that everything is working well and Hethersett Hall remains a well-maintained and presented home.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01603 954 093

All other calls

01603 810 478

Send us an email

Use our online form

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards

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