What our families say

Barchester Hethersett Hall Recommended on carehome.co.uk
We score 9.4/10

45 Reviews

Barchester Hethersett Hall Recommended on carehome.co.uk

24 February 2017

View the report

"I entered Hethersett Hall as a resident for 2 weeks to enable my wife (my normal carer) to have convalescence after a heart attack. My experience of Hethersett Hall was excellent, all staff from management to caterers to carers were considerate, attentive, helpful and thoroughly professional."

Kevin R
carehome.co.uk rating: 4.67 out of 5

"I have been in Hethersett Hall for 10 weeks. I have been very comfortable (except a problem has taken a long time to a resolve - the shower floor is in need of attention). I have found the care staff excellent. There is upheaval with builders working and this has given the kitchen staff difficulties at times."

Heather W
carehome.co.uk rating: 3.92 out of 5

"I have been here 20 months and on the whole I am happy enough. The biggest moan is about the food - we sometimes have to wait as much as 15 minutes between courses, which means the food is sometimes cold - not pleasant. The carers do not even pop their heads round the door to see if everyone is alright. We could be dead for the want of just a little peep!"

Olive K
carehome.co.uk rating: 4.33 out of 5

"Very good respite care. Lovely surroundings. Excellent staff."

Beryl S
carehome.co.uk rating: 3.92 out of 5

"A group of friends of a resident arranged an afternoon birthday party for her. Hethersett Hall staff were brilliant - we had a private area set up for us, with tea, coffee, plates and glasses. We brought our own food. The tables were laid and everything was nicely laid out and welcoming. The staff couldn't have been more helpful and this made the party memorable. It was especially appreciated that we were even able to hold the event at all, due to the renovations going on. Thank you to all the staff who made the event possible."

Gill H
carehome.co.uk rating: 4.33 out of 5

"Overall I have been very satisfied with the care my mother has received during her time here, however, my only complaint has to be about the amount of "washing" that never seems to be returned. Over the last year at least two pairs of brand new trousers, a cardigan and more recently two bras."

Wendy B
carehome.co.uk rating: 3.83 out of 5

"After a difficult start, due to her extreme anxiety and disorientation, my friend has now settled in with the one-to-one support she has had and looks well. She speaks positively of the kindness of all the staff and she enjoys the food, the comfortable furnishings and the lovely garden and views. As her friend, I have been impressed by the friendliness and approachability of the care staff. I have been informed immediately of anything untoward, such as a fall. I feel confident that she is in safe hands and receiving the personal attention that one would hope for. I was a little disappointed that appointments for hearing aids and chiropody took far longer than expected."

Jane M
carehome.co.uk rating: 4.25 out of 5

"Care/support of a high standard, with staff, particularly the unit manager in the garden house, providing an excellent one to one service. Communications with relatives has proved to be excellent with regular updates. The home has excellent links with the local doctors' surgery and is very decisive when medical input is needed. Friendly, professional, caring approach."

carehome.co.uk rating: 4.08 out of 5

"I live in a pleasant room where friends and family come to visit me occasionally and take me for an outing."

carehome.co.uk rating: 5 out of 5

"1) I cannot comment on management but am pleased to see the current team in place. Both have good experience in the care world. 2) All staff are very welcoming to visitors and smile and interact with their guests here. The wing housing the seriously disabled through dementia is marvelous. Wonderful people looking after the most vulnerable. I and my wife have total trust that our dear friend is looked after to the nth degree. We absolutely know that our friends best interests and care are the priority of this great place."

Peter W
carehome.co.uk rating: 4.58 out of 5

"I enjoy the company and the atmosphere in this home."

Daphne M
carehome.co.uk rating: 4 out of 5

"Very happy with the care that my mother gets. She is happy with treatment too. Staff are very patient, compassionate and attentive. Messages that I leave about my visits don't always get through though. The premises are attractive and well kept."

Christopher G
carehome.co.uk rating: 4.33 out of 5

"The staff are friendly and helpful. The food is to a good standard - my mother has put on weight since arriving. The grounds are very attractive and well maintained."

Andrew G
carehome.co.uk rating: 3.9 out of 5

"I like my room, it's bright and light. Could be tidied up better, stains still on wall and things under the bed. Overall the staff are caring but some inexperienced. Treat me politely (some dictatorial). some go above and beyond. Bathroom not very big (where have bath). Wheelchairs often npt all intact or in good condition. Beautiful gardens, wonderfully kept. enjoy my meals and snacks - sometimes would like more to eat. Would like to spend longer in the bath. Happy to be here within reason."

carehome.co.uk rating: 3.42 out of 5

"Biggest complaint is the time of the "evening" meal. 5pm is more like afternoon tea. Also, service at this meal and at lunch is very slow. Nearly all carers are very good and helpful. It would be nice to have more chance of outside activities."

Doreen P
carehome.co.uk rating: 3.75 out of 5

"We are very pleased with how mum is looked after. She is always nice and clean, her bedroom and bathroom are also nice and clean. But mum doesn't seem to wear her glasses much and we can't always find them."

carehome.co.uk rating: 4.92 out of 5

"staff offer great levels of care because of a helpfulness and willing to give friendship as well as efficiently caring and all using Christian names. Great sympathy at times of illness or death of a spouse in care."

carehome.co.uk rating: 4.08 out of 5

"I have been here 3 years. during that time, my room has been redecorated and given a new carpet. The view is delightful and I very much enjoy the wildlife I can see out of the window. The staff are always kind and considerate, through constantly changing. Laundry is quick and recently the menu has improved. the doctor calls on Thursdays and by arrangement, I can see him/her. At 92, my problems are mainly mobility. My family can call at any time."

carehome.co.uk rating: 4.5 out of 5

"Absolutely lovely care home. Staff and particularly carers are excellent. building and gardens are also lovely. Carers are very helpful to dad and seem to really care about his welfare. My only "gripe" is his room could be kept a bit cleaner by vacuuming more often but otherwise, a great home."

Julie C
carehome.co.uk rating: 4.27 out of 5

"My husband and I spent two weeks respite here and we both agreed it would be a nice place to end our days - preferably together. This was not to be, so I am here on my own. However, I feel I have made the right decision in my choice of homes as I am very content, well looked after and fed to capacity! Sorry about the writing - this is what 89 years do to you!"

Olive K
carehome.co.uk rating: 3.92 out of 5

"I can't praise highly enough the care my mother has received - with severe dementia and needing total care. She is always presented well, clean and always looking well. She gives very little response but the care is total."

carehome.co.uk rating: 4.17 out of 5

"I have been at the care home for two years and have been happy."

Barbara B
carehome.co.uk rating: 4.75 out of 5

"Respite care for my elderly mother. Very good and gave me peace of mind."

carehome.co.uk rating: 4 out of 5

"My three weeks in Hethersett Hall were a good experience in every way I have nothing but praise for the staff. My only concern would be the lift in case of fire, I'm sure you have plans in place."

Mary J
carehome.co.uk rating: 3.83 out of 5

"Beautiful home and masses of wildlife to see in the extensive grounds. The staff are exceptional and go the extra mile for me, the food is better than most restaurants. There is nowhere else I would rather be."

carehome.co.uk rating: 5 out of 5

"The care home is a very happy environment. There are many people living here and many of the residents are very friendly and eager to help each other!"

carehome.co.uk rating: 5 out of 5

"I like it here and am quite happy."

Joyce W
carehome.co.uk rating: 4.75 out of 5

"I am delighted with the attention I get from the staff."

carehome.co.uk rating: 4.75 out of 5

"A very good choice of home."

Owen S
carehome.co.uk rating: 4.25 out of 5

"I love living here and the staff are so kind. The manager does a good job."

Anne A
carehome.co.uk rating: 5 out of 5

"My stay at the hall is enjoyed and looked forward to very much. I realise it is a problem shared by half of my friends."

Joyce H
carehome.co.uk rating: 5 out of 5

"I have enjoyed my stay."

Barrie Y
carehome.co.uk rating: 5 out of 5

"I have enjoyed my stay here."

carehome.co.uk rating: 5 out of 5

"Staff are excellent without exception. Food very good and well served. Rooms bare and not often serviced."

carehome.co.uk rating: 5 out of 5

"On arrival with my wife we were in the same room, at that time my wife found the stairs a bit much and like most didn't like the lift. The shower was V.G and the room had a view. Doors bang all night. At night 66% of the staff were called to the Garden Room, on 3 actions, this leaves the main hall with only one care person. I complained to the manager who found an extra carer. My wife had 4 very bad days and nights and all the staff were excellent. We had some good entertainment over xmas and staff joined in to make lots of fun but will definitely be going back for the winter months, on the whole the care is excellent, with much kindness. I would definitely go back if I needed care."

Alan John B
carehome.co.uk rating: 4 out of 5

"My friend has been in Hethersett Hall for a year now. She has settled very well and looks on it as "home". Although there have been staff changes we notice how very caring the staff are."

carehome.co.uk rating: 4.08 out of 5

"Hethersett Hall provided the perfect solution for convalescent care for our mum following a heart attack at the end of last year. She had a lovely, comfortable, homely room where she was looked after by a team of caring staff. I have to say the management bent over backwards to accommodate her - and our - needs. Family and friends were made extremely welcome, even going the extra mile to include us for a very good Christmas dinner a couple of weeks after she arrived! Nothing seemed to be too much trouble . As her strength improved, she was able to go down to the dining room every day for lunch and join in many of the daily activities provided, although she was sorry that so few of the other residents took advantage of what was on offer. Mum is in the lucky position to have been able to return to her own home, but should the need arise she wouldn't hesitate to come back."

Pat P
carehome.co.uk rating: 4.08 out of 5

"My father was at the Hall for six weeks following a short stay in hospital. He settled surprisingly well and the staff were particularly welcoming and kind. The Manager takes a personal interest in all his residents and was extremely dedicated and kind. Dad's room was beautiful with good furnishings and lovely views. The food was not quite up to the standard expected but overall an excellent and positive experience."

carehome.co.uk rating: 4.5 out of 5

"Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive."

Jill D
carehome.co.uk rating: 4.33 out of 5

"This was my first experience of a care home, I was only a resident for a week whilst my daughters were abroad. I found the staff to be friendly and helpful, nothing was too much trouble. The hall is a beautiful old house, it was a pleasure to stay in such a lovely property. The grounds were interesting as well. The food and drink were excellent and ample in proportion. Although I was only a resident for a short time, I would have liked to have the opportunity to go on more outings."

Valerie N
carehome.co.uk rating: 4.33 out of 5

"Very kind caring staff. Well managed now no agency staff all full time. Beautiful surroundings lots of sitting areas so can have privacy if required. Good food meets all nutritious needs."

Bryony F
carehome.co.uk rating: 4.67 out of 5

"Could not wish for better care and compassion for my mother. Staff are friendly, available always putting the residents needs first. Rooms are comfortable and homely, very clean. Food is varied and looked well served, professionally. I would recommended this home as my first choice without any doubt. We are now looking into the day care activities as we have used the home for respite. I am sure this will be of the same high standard. No need to worry when relatives in their care. Thank you to the manager and all the staff."

carehome.co.uk rating: 4.92 out of 5

"My family reviewed care homes in Norfolk and the be near my daughter. Previously had been at another Barchester house for 6 months. I find Hethersett, a great place, I under expected to find a beautiful Georgian home set in lovely grounds, lake views all round, very quiet and peaceful. These facilities can also be enjoyed from rooms with long Georgian windows making rooms bright and cheerful, tastefully furnished and decorated. Staff are very efficient, also cheerful, and attentive, most kind in a quiet way. Activities, there is something for everyone, but the freedom to choose, as always the word freedom. Food is excellent, a good menu, diets are recognised and food of choice is available, twenty four hours a day and night. (Quiet places to relax, or see a film, entertainers - each day different. Hethersett is very special in every way."

Sylvia M
carehome.co.uk rating: 5 out of 5

"My nan always has provided with an extensive hearty healthy breakfast. She enjoys when music singers visit the hall. She is now 100 years old so she doesn't do many activities but likes the company of her friends and the staff who look after her. The chef always provides soup for my nan, as she doesn't eat a vast quantity of food. The staff treat her with respect and also we have a good rapport with staff and management. My nan always enjoys her sherry on a Sunday before lunch!!!"

Louise C
carehome.co.uk rating: 4.25 out of 5

"Really happy, welcoming care home. Lovely staff and management team keep in touch if there are queries."

Elizabeth Anne C
carehome.co.uk rating: 4.17 out of 5

"Well looked after. Shortly after moving in had eye operation at the hospital, after which good attention providing eye drops 4x a day. Transport arranged to the local doctor."

Terence C
carehome.co.uk rating: 4.83 out of 5

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01603 954 093

New care enquiry phone lines are open 8am - 8pm

All other calls 01603 810 478

Email us

Fill in the form below to request more information or to request a viewing.

Your details
Your enquiry
This question is for testing whether you are a human visitor and to prevent automated spam submissions.

Find us

Norwich Road Hethersett Norwich NR9 3AP Get directions