Reviews for Hethersett Hall Care Home

We attended a BBQ at Hethersett Hall and it was wonderful. The staff are so accommodating and always smiling, which is reflected by all - residents and visitors! Incredible staff, who are friendly, caring, polite and go the extra mile for the residents. It is a brilliant home, with beautiful gardens that is loved by all.

I visited Hethersett Hall to deliver an equine therapy session for the residents. I can honestly say this was one of the most homely and caring places that I have visited. All of the residents are happy and involved in the activities that are made available for them. The atmosphere in Hethersett Hall was that of love, involvement and care to the utmost degree.

Brilliant care home
One of my family members had been a resident here a while ago and she was so well looked after by all of the staff.
Every resident is included in all events and activities which I think is amazing. They all look like they really enjoy themselves. They even get the visitors involved too with raffles, karaoke, dancing etc
I have Been to a few events here and they are very well organised.
The home is well looked after and very clean! The staff are all very welcoming and smiley which makes it a great place.

Heathersett Hall Care Home truly stands out as a place where residents are treated with the utmost care and respect. From the moment you step through the door, there's a palpable sense of warmth and a genuine commitment to the well-being of everyone who lives there.
The staff are exceptional – they are not only professional and efficient but also incredibly kind and attentive. They take the time to get to know each resident as an individual, understanding their unique needs and preferences. It's clear that they are passionate about their work and go above and beyond to create a comfortable and supportive environment.
The facilities at Heathersett Hall are excellent. The home is clean, well-maintained, and thoughtfully designed to promote both independence and community. The communal areas are bright and welcoming, offering opportunities for social interaction, while residents also have comfortable and private personal spaces.
What truly sets Heathersett Hall apart is the atmosphere. It feels less like an institution and more like a family. There's a real sense of belonging, and the residents seem happy and engaged. The activities programme is varied and stimulating, catering to a range of interests and abilities.
Knowing that a loved one is in such capable and caring hands provides immense peace of mind. Heathersett Hall is a credit to the care sector and a place I would highly recommend to anyone seeking a supportive and nurturing home for their family member.

Hethersett is a fantastic home with a warm, welcoming atmosphere. The facility is clean and well-maintained, and the staff are truly exceptional—compassionate, attentive, and dedicated to providing the best care. Residents enjoy engaging activities, delicious meals, and a supportive environment. If you’re looking for a place where your loved one will be treated with dignity and respect, I highly recommend.

"We have been coming here once a month, with Hethersett Forget Me Not cafe.We always receive a very warm, understanding welcome, from all the staff and are also able to mix with the residents at the coffee morning. It is very enjoyable to go to the Tuesday morning art group, to see the beautiful paintings and to reminisce with the very talented group. We have also visited residents in their rooms and we were very impressed . Thank you Hethersett Hall."

Jane B
carehome.co.uk rating: 5.00 out of 5

"My Granddad was at the Hethersett Hall for 2 weeks respite, and he really did not want to go to a care home; he had such a good experience that he would return. The staff were amazing, we visited as a family for his birthday and were all treated like kings and queens. Well done, Hethersett Hall."

Hollie B
carehome.co.uk rating: 5.00 out of 5

"My cousin has no short term memory and suffers for Alzheimer's/Dementia. He has/had a room at Hethersett Hall for the last 6 months. During that time he was taken part in various activities which he enjoys. He loves keep fit, dancing, all musical events and this has improved his general well being. He loves to interact with the staff and other residents. He also partakes in all the outings. He is kept clean and tidy and his eating habits have also improved gaining a small amount of weight. The staff also arranged an 80th birthday party with lots of his visiting friends. All in all Hethersett Hall has been amazing for him and really improved his life."

Mary P
carehome.co.uk rating: 4.92 out of 5

"My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her."

M P
carehome.co.uk rating: 4.55 out of 5

"My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving."

Sally M
carehome.co.uk rating: 4.08 out of 5

"Hethersett Hall is a wonderful care home. We looked at a number of homes for my nan, and this one was way above the rest in quality. My nan really enjoys her routine there, with wonderful food that she loves, and plenty of activities to enjoy. The staff try very hard to make it nice for residents and are especially good at putting on special events and celebrations for residents. I am really pleased with the effort they make."

Chloe G
carehome.co.uk rating: 5.00 out of 5

"Hethersett Hall is not the cheapest care home by far, but the level of care and standard of the facilities are excellent. The team go out of their way to provide excellent support. Residents are provided with an excellent entertainment package to keep the week lively and enjoyable. The food is excellent too. During this difficult time, the team have kept me informed of the impact of Covid-19. They have also reassured me that the right care and protection is in place. Video calls have been set up. An excellent care home."

Ian
carehome.co.uk rating: 4.92 out of 5

"Mum has been at Hethersett Hall for many months now, recently moving into the dementia suite following her continued mental decline. The building, rooms and facilities are of a very high standard, but it is the level of care Mum has received which is outstanding. It is clear the staff have very good, deep relationships with residents, and as a family, we have been hugely impressed throughout. It gives us great comfort, especially at times like now where we are not allowed to visit, and staff are regularly updating us, using video calls to maintain contact - outstanding in every respect."

Neil F
carehome.co.uk rating: 5.00 out of 5

"Mum is a relatively recent resident. Prior to the Coronavirus lockdown, she had been coming in for daycare. The home was one of the first to shut their doors for safety, and this difficult decision was taken in the best interests of the residents. Since then all staff working in all parts of the home have pulled together to ensure that residents continue to have a range of activities, and do not miss out as a result of people not being able to visit. They are cheerful and kind. The manager, for example, helps by acting as a hairdresser for a shift, so residents do not miss out on the lift offered by having their hair done. Carers have made every effort to ensure Mum settles in, and also to maintain contact with friends and family outside by setting up and helping with video contact. I have been very grateful, and most impressed."

Elizabeth L
carehome.co.uk rating: 4.92 out of 5

"Our parents went into Hethersett Hall in October and we have been so lucky to have found such wonderful people to look after them. Attentive, caring, humorous, are three things that aptly can be applied. Throughout the Covid crisis we have had Skype calls, photos and a video and both our parents look happy and cared for. That has been a challenge as Dad has at times struggled but we are at ease with where they are."

Mike B
carehome.co.uk rating: 4.92 out of 5

"Suits me ideally. Overall very satisfied."

T C
carehome.co.uk rating: 3.83 out of 5

"I came to Hethersett Hall for two weeks to assess whether it would be suitable for my husband and myself. He was very unhappy in a home for dementia only residents. He visited Hethersett Hall and said it would be like coming home. He chose a room and a date was arranged for him to come. Unfortunately, he had a fall where he had broken his hip. This was followed by a brain haemorrhage and he died. Hethersett Hall was outstanding in the help they gave me at the time. As I suffer from arthritis and spinal stenosis and fibrillation, I decided to stay at Hethersett Hall permanently and have not regretted this decision."

Dulcie A
carehome.co.uk rating: 4.83 out of 5

"The home is warm, comfortable, and we are well fed. We are treated excellently because we are treated like normal beings."

E E
carehome.co.uk rating: 3.75 out of 5

"Some 2 days after arriving at Hethersett Hall the friendly atmosphere was soon noted, this obviously terminated from the staff of care workers both male and female whose overall job is to reach out to residents with tender love and care, this done in a wonderful Christian outlook."

Peter P
carehome.co.uk rating: 4.92 out of 5

"I moved to Hethersett Hall 2 years ago. My first impressions were good. Beautiful home, set in gorgeous grounds. The staff complimented this background. The carers are certainly 'carers'. I certainly felt welcome and made friends. Due to COVID-19 management soon put in measures to safeguard us. Carers and domestic staff practice strict hygiene rules. Our events staff put an interesting program including skype calls to family and friends. We feel we are in a privileged position here."

M F
carehome.co.uk rating: 4.58 out of 5

"Hethersett Hall has been a very good home for my mother. She enjoys the contact with other people and is well cared for. During the lockdown, I was very relieved to know she still had companionship and was safe, though obviously disappointed that I couldn’t see her for very understandable reasons."

Gay B
carehome.co.uk rating: 4.67 out of 5

"The staff are always approachable, friendly and keep the relatives well informed. The activities are well run, and the activity team work hard to provide things that appeal to all groups of residents."

Janet C
carehome.co.uk rating: 4.42 out of 5

"I'm early to this as my relative has only been in the home since May. Access to her has been difficult with Covid, but I have used video FaceTime every week, and one external visit. I'm kept fully informed of her welfare. All staff have been amazing."

Bob B
carehome.co.uk rating: 4.58 out of 5

"Our much-loved mother passed away on 4th November, having been cared for by the dedicated staff at Hethersett Hall since June 2018. We, as a family, cannot thank the manager and her team enough for their kindness, professionalism and good humour while Mum saw out the last months of her long life. She loved the activities, although towards the end she was not able to participate, but was most happy when the weather permitted a spin around the beautiful gardens. As frequent visitors, our family and friends were always struck by the lovely atmosphere and the genuine affection and care shown by staff to residents. When the first lockdown happened, staff went out of their way to ensure that we were able to keep in touch with Mum through photos and clips sent on WhatsApp and weekly video calls. Hethersett Hall became Mum's home in the true sense of the word, and we are so grateful that she was able to enjoy her last two and a half years there. Thank you from all the family."

Jonathan C
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident at Hethersett Hall for over two years. Inevitably at 95, her needs have changed and to our delight, the Manager and her excellent team have facilitated that. At first, Mum needed to retain a high level of independence and stimulation but within a safe and supported context. Also, she loved the grandeur of the Hall and the accommodation and the spectacular grounds. After several hospitalisations, she now needs much more assistance and more gentle caring and personal support. The experienced staff have demonstrated flexibility and future-proofing which is very comforting to the family knowing that Mum will need more and more care. She moved into Memory Lane. During the Covid crisis and under immense pressure all of the staff have continued to offer exemplary professional communication and care. Barchester have kept all relatives regularly updated as Government guidelines emerged. Testing/vaccine programmes have been first class managed by the local GP. Outstanding."

Joan S
carehome.co.uk rating: 4.75 out of 5

"I would think that providing care is not just about doing the things that must be done but doing that bit extra and always in a positive and friendly way. Well, the team of carers and all staff certainly deliver on all of this! Great Care Home, wonderful environment, and an outstanding team."

Robert
carehome.co.uk rating: 3.83 out of 5

"My parents - aged 95 and 96 - are now in their 3rd year. They’re happy, comfortable - and cared for. Since their arrival, when they went into a double room upstairs, my mother’s physical needs have changed as she became bedbound. So they chose to move downstairs into two singles close to each other, which has proved an ideal arrangement in view of Mum’s mobility incapacity. She says how carefully she is handled, and how content she is. My father enjoys regular activities with fellow-residents, organised and brilliantly run by two dedicated Activities Coordinators. What a relief it is to know he is being mentally stimulated: weekly bingo and Quiz keep his brain in trim! He particularly appreciates the skills of the home’s two ever-willing Maintenance Technicians, who over the months have helped sort out/mend/clean/alter/fix his iPad, his reading lamp, his internet, his phone, his razor - and a host of other things. As with the staff as a whole, nothing is too much trouble."

Liz G
carehome.co.uk rating: 4.42 out of 5

"Trying to find a care home for both our mother and father was an extremely difficult task, Hethersett Hall was one of many we visited, and the final one we settled on. The home itself is absolutely beautiful, and upon deciding this was the one for Mum and Dad, we then had a meeting with the manager. She was wonderful and gave us a great deal of confidence that we were making the right decision. With Mum and Dad (Mum having since passed) both having varying degrees of dementia, we found from day one that the staff were absolutely wonderful with them. We got the feeling, which has since been confirmed that they were not only carers but treated them like family. Having lived there since October 2019, we have not once regretted our decision as a family. The grounds that the home sits in are beautiful and continually maintained. We, as a family, cannot praise the manager and all of the staff highly enough. The daily entertainment manager provides varying daily activities."

David B
carehome.co.uk rating: 5.00 out of 5

"My mother and father have been at Barchester Hethersett Hall for over two years now and the care they receive is exemplary and I would not hesitate to recommend them. They moved from London to Norfolk to be near us and were apprehensive about the move but the staff welcomed them with open arms and they both flourished. I unfortunately lost my mother due to a long term illness and they could not do enough for my father at that time. He had never lived by himself but again with the help from the care staff he has blossomed and regularly attends his art class and bridge club to keep himself active. He was a keen gardener and again the staff have been brilliant in letting him get involved with the beautiful grounds that surrounds the hall. My father will be 90 this year and I have never seen him so active mentally or physically and I put that down to the care and love he receives from everybody at Hethersett Hall. I would wholehearted recommend them and thank them for there ongoing care."

Julian P
carehome.co.uk rating: 5.00 out of 5

"It has been a difficult time for Hethersett Hall due to Covid restrictions. However, on all communication to them, there has always been a good and caring attitude from all staff. My mom has been cared for in a loving manner and without her being there and at home she would most likely not have survived. I think the Hall is a little expensive but the overall view is you get what you pay for. Look forward to meeting with her in the beautiful gardens."

Pamela B
carehome.co.uk rating: 4.67 out of 5

"My aunt has been at Hethersett Hall for some 12 months now. Although a testing time for all due to COVID, the staff have been most professional, responsive, helpful and caring. Further, the communications have been excellent, enabling me to keep abreast of my aunt's progress. A big thank you to all the staff at Hethersett Hall for the care and attention they are providing for my aunt."

Adrian D
carehome.co.uk rating: 4.92 out of 5

"I like the views from my room. The food is good and the carers and staff are friendly."

R M
carehome.co.uk rating: 3.83 out of 5

"My mother has been in Hethersett Hall for 2 years she suffers from vascular dementia. I can only say that all the staff looking after her are wonderful, nothing is ever too much trouble During covid, it’s been extremely difficult for all members of the team but they have been fantastic, keeping everyone safe and well."

Mary M
carehome.co.uk rating: 5.00 out of 5

"Mum has been constantly treated with kindness and understanding by all staff, who always show her respect. Throughout the Covid epidemic, I have always known that she has been well cared for. Despite the challenges she has still been able to do numerous activities (especially singing which all the carers know she really enjoys). Communication throughout the last two years has been excellent."

Frances H
carehome.co.uk rating: 4.83 out of 5

"I have nothing but praise for all the staff at Hethersett Hall. Prior to the pandemic, they all did a terrific job but during these last couple of difficult years, they have all excelled in what can only be described as the most challenging of times for everyone. Despite the difficulties that the pandemic has brought us all it has been so reassuring to know my Mum is being so well cared for. Mum is happy and settled which says it all."

Sarah S
carehome.co.uk rating: 4.92 out of 5

"Lovely place to visit my aunt. When walking in, it had a hotel feel, which is great. Staff all so friendly and helpful. We also love the social media page and see what everyone has been up to. The special events are wonderful. Thanks."

Kate R
carehome.co.uk rating: 5.00 out of 5

"Mum came to Hethersett Hall in Sept 2023 with dementia. She has blossomed since she's been here the staff are fantastic and treat her like family her dignity is well respected at all times. Her happiness and safety are my and my sister's main concern and at Hethersett Hall, she has this 10-fold."

T D
carehome.co.uk rating: 5.00 out of 5

"Dad has been at Hethersett Hall for the past four years in the dementia unit and it was the best decision we ever made. All the staff can't do enough for him; they treat him as though he is one of the family. We are always made to feel welcome and are involved in all aspects of Dad's care. The unit staff are always happy and cheerful. They have an amazing activities coordinator who strives to put on exciting and different activities."

Helen A
carehome.co.uk rating: 5.00 out of 5

"Care is excellent, carers are fantastic, food is superb, very friendly atmosphere."

Marianne L
carehome.co.uk rating: 5.00 out of 5

"My relative suffers from Alzheimer's and is going to be a long-term resident of Barchester Hethersett Hall. She also has problems with her circulation which has meant that her legs have been bandaged and her movement further restricted. She is frail and what movement she has is compromised by her bandages and this has resulted in a number of falls. She recently suffered a further fall which required medical assistance. Given the circumstances, the ongoing need for bandaged legs and the enhanced hazard that these posed to her mobility and stability - I raised the question of what additional preventive and mitigative measures the Hall staff were planning to take. The staff provided a comprehensive summary of the issues and the remedies that were being taken. The broader strategic measures to address the root cause issues included moving her to a fully carpeted room and the provision of a crash mat. The room also had the advantage of being less 'isolated' and consequently subject to the more frequent passing of staff movements. I understand that it is not possible to remove all potential hazards and reduce the risk of falling to zero. But I am very satisfied with the solutions that have been provided and the speed of the staff's response. It is precisely this kind of response that I expected and which was a major reason for selecting Hethersett Hall in the first place."

James S
carehome.co.uk rating: 4.17 out of 5

"Mum has received excellent care since moving into Barchester Hethersett Hall. She is treated kindly and with dignity. The food is excellent as are the facilities. All staff are kind and considerate."

Sandra C
carehome.co.uk rating: 4.75 out of 5

"The care given is exemplary - it's given with love and care and importantly, humour. My mum loves it when everyone can laugh. The activities are great, allowing her to participate as much as she can. I also really enjoy visiting as the staff are so friendly and supportive of my situation, it feels like a home, not a care home."

K S
carehome.co.uk rating: 5.00 out of 5

"The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and surrounding areas which I feel is a weak spot for safety."

Heather A
carehome.co.uk rating: 4.08 out of 5

"My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment staff. Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!"

Ian R
carehome.co.uk rating: 4.92 out of 5

"This is my first experience of using a care home for my mum, it was used for a three-week respite. The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care."

Shelley M
carehome.co.uk rating: 4.83 out of 5

"My husband had Parkinson's disease and had been in hospital and then went straight from there to Hethersett Hall for respite. He became very poorly and then died. The care that he received from all the staff (where they went beyond duty!) was wonderful. They were so gentle and kind. I can't ever repay only in words how wonderful they all were. Thank you all again."

C H
carehome.co.uk rating: 5.00 out of 5

"My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received."

S G
carehome.co.uk rating: 5.00 out of 5