What our families say: Hawthorns Care Centre
15 May 2020View the report
"Excellent family of staff who have looked after my husband since arriving, they care for him like I would do so myself. I can not thank them enough as to how much they have looked after him during this horrific pandemic, video calls and messaged on a daily basis. Stay safe all my love."
Jacquline Hcarehome.co.uk rating: 5 out of 5
"During this month I was kept informed of how my mother had been coping after such a long time of lockdown. The staff have been polite, courteous and very professional and everything that they have done for my mam."
J Ccarehome.co.uk rating: 5 out of 5
"My daughter was at Hawthorns Peterlee from March until September and has now been moved to another home. The time she spent at Hawthorns was fantastic. The nurses and carers were absolutely great. Everyone was very friendly and nothing was too much trouble. They were also very friendly with us too. I cannot praise them enough. My husband and I thank everyone who looked after her."
Sandra Ccarehome.co.uk rating: 4.08 out of 5
"My mother, unfortunately, had to go into care after a long battle with terminal cancer. She ended her days here surrounded by new friends, staff who cared for and met her daily needs. It wasn't home, but it came close as you could get. We were always welcomed and updated on her wellbeing. We, unfortunately, lost her but know she was happy in her last days."
L Hcarehome.co.uk rating: 4.67 out of 5
"I am extremely happy at the care, attention and love that my husband is receiving in The Hawthorns, Seaham House Peterlee. All of the staff are so helpful, not only to my husband and other residents but also keeping me informed of his day to day activities. After visiting my husband, I am satisfied that he is being well cared for and looked after, which makes me feel more settled. From the manager, the nurses, carers, cleaners, kitchen staff and all concerned with Seaham House, I have to say that they are all doing an excellent job and are all very dedicated to their roles. 100% happy with the home, as everyone is caring and helpful. I would like to say a big thank you to everyone concerned."
Ann Mcarehome.co.uk rating: 5 out of 5
"The overall quality of what The Hawthorns provides is outstanding. I cannot praise them too highly. Whether "nursing care"! or "just care", they are miles ahead of any other provider in my experience, including the nursing care in a nearby specialist facility dealing with my medical condition. The staff are not only excellent, sensitively attuned to my needs and brilliant at addressing them, they also appear to be happy in their work - all of them, whichever pair comes to deal with you. This can only come about through top-notch management, both style and procedures. Congratulations throughout the whole organisation. I only can't comment on the activities since I didn't avail myself of them at all. Much of the food was up to restaurant standards."
Tim Mcarehome.co.uk rating: 5 out of 5
"Every visit I always feel welcome - staff are very friendly and helpful. The home itself is really lovely and comfortable, have never stayed for a meal so can't comment on food."
Christine Gcarehome.co.uk rating: 4.67 out of 5
"Staff are always very friendly and helpful, lovely place."
Margaret Lcarehome.co.uk rating: 4.75 out of 5
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