Reviews for Hawthorns Care Home

"My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is."

"I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to the girls in pink for this amazing day."

"All staff are very supportive and caring. We could not ask for better care for my husband, They treat him with respect and kindness. We couldn't review the food as my husband is peg-fed."

"The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from the family."

"RE - Relatives. 3 monthly review meeting. This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first class and would recommend this home to everyone - thank you."

"My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary."

"I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care."

"I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?"

"The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!"

"Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time)."

My Father has been with the Hawthornes Care Home for a couple of months. I have found the staff at the home to be really lovely with him, they are approachable, friendly and helpful. I do however, feel that there are not enough staff to meet all of the patients needs at times.
Personal care is very good, my Dad is always washed, shaved and dressed nicely.

My father gets physio 3x a week, he is making excellent progress with this. Neejay and the rest of the team have been so patient with him whilst also encouraging him to do his best. I have noticed large improvements in his mobility since being at the Hawthorns. The physio team provide regular feedback to me and allow for family to observe sessions if you wish to.

Overall I would recommend the Hawthorns to anyone looking for somewhere safe, clean and friendly for themselves or someone they love. I feel that there is sone issues around staffing which needs to be improved, however the current staff work very hard to make sure the patients needs are met.

"Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health."

PI, nijay is my nephew physio the physio he receives is excellent they keep his limbs great and he has a lovely manner with him

"Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information."

"My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here."

"My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him."

"Wonderful activities for residents and families. Resident well cared for."