"My mother has been in here for nearly 18 months her treatment from all the staff has been excellent, she is very happy at this home. My mother is allowed breakfast in bed if she wants to(which she does most days.) The staff are all very approachable from the carers to the nurses, admin to the manager, cleaners to chefs.The staff are also excellent at dealing with internal family problems and differences of opinion within the family over the resident's care and needs. They are diplomatic, friendly, reassuring comforting, at this difficult time when tough decisions have to be made about our loved ones. My mother has become incontinent, she is never left in wet pads or clothes and even the chair covers are removed straight away so it never smells. If this home is still run in the same way when my health fails and I am no longer able to be cared for at home I am booking myself a place here. It is also reassuring to the residents knowing that their loved ones are also supported when the need arises."
Hilary M
carehome.co.uk rating: 5 out of 5
