Reviews for Bloomfield Care Centre

We score 9.6/10

39 Reviews

Requires improvement

11 November 2020

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What our families say on

"My mum lived in Bloomfield Care Home from April 2018 to September 2022. Her move involved being uprooted from her home of over 50 years, where she had lots of friends. Staff and residents supported her transition to this new way of life. For this, we are enormously grateful. From November 2019 she was blind, bedridden and very frail. All staff supported her and she built strong relationships with many, especially during Covid. Their love and care sustained her through months of having no visits. Despite her frailty, Mum continued to enjoy food. The kitchen staff were happy to produce food that she liked. As a family, we always felt welcome and part of the team, helping Mum live a rich and often joyful life. Any problems that she had were dealt with professionally and with compassion. Mum was very sociable. She knew how hard everyone worked to keep her comfortable and appreciated their interest in her life stories and their embrace of family and friends from far-flung places."

Jane S rating: 4.83 out of 5

"Find everyone caring and helpful. Do their very best to accommodate Mum's needs."

Diana J rating: 5.00 out of 5

"Mum is well looked after with excellent medical care and a good range of activities to keep her occupied. Friendly staff who give her a very good service."

Bruce M rating: 5.00 out of 5

"Thank you to two members of staff in particular for organising a lovely afternoon tea for residents and family today. The afternoon tea was lovely, and being with my mum to celebrate Mother’s Day with tea and cake was wonderful. Mum loved her cream and cake."

Kate B rating: 4.08 out of 5

"Mum has been in Bloomfield Care Home for three years now and has been treated very well over those three years. The care, attention and compassion she needs are always on hand. The family are very happy that Mum is close to visit and always gets a warm welcome. The staff are lovely and the cleanliness is always a great standard."

Keith H rating: 4.92 out of 5

"All staff are very friendly and welcoming and most helpful. The nurses are very attentive to my mother's needs and quick to respond. We are well informed by the staff of any issues which arise from day-to-day care. The home is always clean and well-maintained. The meals are varied with good options. Always advised and updated with any news or developments regarding the home by Barchester Healthcare."

susan H rating: 4.17 out of 5

"My uncle was transferred to Bloomfield Care Home at the end of June 2020, since then they have been fantastic, looking after him through the pandemic and also his every daily needs. Cannot praise them highly enough, so professional and caring. Thank you to everyone, and all the best."

David V rating: 5.00 out of 5

"All the staff are always dressed smartly with crisp and clean uniforms. They treat each resident as an individual and get to know all of their likes and dislikes. Whenever there has been a misunderstanding with communication, as you would expect there to be with memory problems, the staff and management take the time to get to the bottom of things, which reassures the family and residents that all is well. My relative chose to live in Bloomfield nearly 7 years ago and has been extremely happy with her choice, we as a family have peace of mind that she is as safe and happy as she can be. The atmosphere of the home has returned to a relaxed family feel now that COVID regulations are at a minimum and the staff support family and friends through what can be stressful times. Overall they deserve 5 stars."

S S rating: 4.92 out of 5

"Warm welcome at reception. Friendly staff dressed in clean and tidy uniforms. Very good facilities and all rooms and communal areas clean and tidy. A range of activities provided. Nice garden to relax in. Good communication and constantly updating family on residents' progress."

S H rating: 4.00 out of 5

"Excellent experience in care home. Husbands first try at respite care went very smoothly. We needn't have worried as the staff were so wonderful and supportive."

K M rating: 5.00 out of 5

"Always friendly and glad to help. The care is first class. Clean and smells lovely."

N D rating: 5.00 out of 5

"From our first visit to Bloomfield up until today, 4/5/2022, all the staff have treated my husband and myself with excellent care and attention, especially when my husband had Covid."

S J rating: 5 out of 5

"My Father has now been a resident for a couple of years and the staff have always been attentive to his needs and show great compassion. The reception staff are your first point of contact and they are always friendly creating a good atmosphere from the start. It has been very challenging for all over the last couple of years but it's nice to see things getting back to normal."

I C rating: 4.83 out of 5

"My mother gets good care for her needs. I know it's been difficult this winter because of covid outbreaks. Hopefully, with the home opening up as normal things will feel better for my mother."

J D rating: 4 out of 5

"Mum was only with you for a few weeks but your care was amazing and you made her feel at home. On her last day, your compassion to her and to us was just so kind and caring and for that, we will be forever grateful. Thank you."

C T rating: 4.42 out of 5

"My mum has been here nearly three months, and I can't speak highly enough of the staff and home. It has obviously been a very trying time for the home because of Covid, but they have been brilliant. Their kindness towards the residents and they keep them entertained very well, and from what I have seen, and my mum agrees, the food is very good."

Ann H rating: 5 out of 5

"My mum is at the home on a discharge to assess placement. I had my worries about her being in a home but have to say the care she is receiving is fantastic. The staff are so very kind and caring and their reassurance has made her settle in very quickly. The nursing is fantastic as are all the other caregivers. She has had a trip to the seaside today and loved it. The activities are great too and encourage them to join. The food is plentiful and looks delicious and management are very good and so helpful."

M Q rating: 5 out of 5

"My wife suffers from late-stage Alzheimer's and is in the dementia wing of the care home. Her carers are wonderfully kind, caring and remarkably patient with her. My wife has responded to their kindness and although generally, her speech is incoherent she will have lucid moments and comes out with phrases such as 'I do like it here'. This is further evidenced by her smiles when she is with her carers and her compliance with their prompts. Before she entered Bloomfield her Alzheimer's had made her increasingly angry and non-compliant but within a few weeks of being there that anger had evaporated and she reverted to the kind and loving girl I married 42 years ago. My visits have become times of precious memorable moments that I treasure. The staff look after her physical needs well; she is always clean, hair done and well dressed. I am so pleased that I found such a wonderful care home."

Geoff E rating: 4.83 out of 5

"From the outset, all staff were exceptionally welcoming. The activities coordinator kept us fully informed of what would happen at all stages. Reception staff were empathetic, caring and efficient. All nurses were exceptional with their care for mum to ensure she had the best palliative care. The carers genuinely care. I was truly touched by the respect and dignified way they cared. They need and deserve a massive pay rise."

S W rating: 4.33 out of 5

"Staff are brilliant and very helpful at all times."

S D rating: 5 out of 5

"Staff are fabulous in Bloomfield, all willing to go the extra mile."

D W rating: 5 out of 5

"Have enjoyed my stay, although I was no 100%. Staff always very kind and helpful. I would come back."

E B rating: 5 out of 5

"The overall care for my wife is good, but obviously, through the pandemic, it is impossible to judge - other than when video calls are made. The home is by no means perfect and there are minor issues that I have to raise with the care team. Visiting has been difficult at times as Government guidelines are not adequate (subject to interpretation). The actual care workers are placed under time pressure when dealing with residents, which I do not agree with - personal care takes as long as it takes - the care staff do their best but it isn't nice when supervisors are monitoring their timings."

Paul C rating: 3.67 out of 5

"I cannot fault this care home. Staff excellent. Food very good and healthy."

E P rating: 5 out of 5

"Generally, all you would expect in a home dealing with elderly and sometimes confused residents. As my aunt is reluctant to wear her hearing aid, I have requested she has help to put it in each day, not sure this is done regularly. Clothing, she has lots of items that are not hers and new items purchased are quickly lost."

A T rating: 3.09 out of 5

"Excellent staff and cleanliness."

Tim C rating: 4.17 out of 5

"Given the pandemic, we have obviously not been able to see my mother for most of the year, now we can see her once a week. The home appears to have been well maintained inside with no smells noticeable. Staff are friendly and informative."

I W rating: 3.7 out of 5

"I love living here. The staff are very kind and help me."

O H rating: 5 out of 5

"Everyone is so kind and caring. Nurses look after us. My room is nice too."

Elizabeth C rating: 5 out of 5

"This is my first visit inside the home due to Covid restrictions. The staff were all extremely helpful and friendly. The home was very clean and welcoming and had a caring and happy atmosphere. The staff knew mum very well."

H M rating: 4.5 out of 5

"Mum has been a resident at Barchester Bloomfield Care Home for the last 8 years. When she was admitted she came in receiving palliative care and now 8 years on and at the age of 99 she is doing well, can not fault the care she has had. Brilliant staff always there to help, great activities which mum always joined in when she could. All in all a great place for your loved ones to stay."

Colin G rating: 4.75 out of 5

"The staff, particularly my mother's nurse, are lovely and very helpful. Unfortunately, my mother doesn't want to get out of bed, although she can, so misses out on the activities and other resident friendships that would benefit her. Home is always clean - we just wish mum would leave her room to join others for a chat or an activity!"

L C rating: 3.8 out of 5

"My mother is bipolar so I know she is tricky to deal with. She has been looked after well. The staff are very friendly each time I visit and I know it has been tricky during all the lockdown period we have had. It's great to be able to visit mum again."

E D rating: 4.17 out of 5

"Mum has been in Bloomfield for nearly two weeks as part of a month of respite care. It's a big change after 85 years of life doing things her own way. Right from our very first meeting with the care home staff their sole interest has been how they can accommodate mum and how they can best meet her needs. They have listened to her and not on what they hear. Excellent."

P H rating: 4.58 out of 5

"I find that all the staff are very helpful and understanding of my mum's requirements. They are always there to help with anything that might need to be sorted and nothing is too much."

J R rating: 5 out of 5

"All the staff are very helpful and polite."

G M rating: 4.75 out of 5

"A lovely care home, lovely carers on mums unit. Sometimes difficult to get through on the telephone even with the new mobile. Mum would like more cups of tea please, as she has not been able to use the cafe in reception due to Covid. I hope I can start using it soon with her. Unfair to keep the door to reception/cafe locked, just because some residents wander."

H H rating: 4.5 out of 5

"I think that my mum is looked after very well. The staff are very nice and friendly. Overall, pretty good, pleased with her care."

N A rating: 4 out of 5

"Sometimes have experienced problems with the phone being answered - especially in the evening and weekend."

N M rating: 4.83 out of 5

"I am very well looked after here and am very happy. Good friends. Staff are very friendly."

Daphne B rating: 5 out of 5

"My brother came here for end of life care, and in my opinion, the care provided has been outstanding. He has sadly passed away, but while he was here, all of the staff I came in contact with showed professionalism, dedication and compassion that was matched with the love they poured into my brothers care. Thank you so much for all you did for him."

Rodney S rating: 4.58 out of 5

"The staff are kind to me. Food is very good."

R J rating: 4.5 out of 5

"The staff are ok. Food is generally good."

William C rating: 4.67 out of 5

"I like my room, nice and clean. The food is good, they give me too much sometimes. The activities are good."

Maureen G rating: 5 out of 5

"It's very nice here. I like the staff and the food is good. I am well looked after and very happy."

Joan N rating: 4.92 out of 5

"From the day I arrived the staff have supported me in every way possible, making me laugh when I'm having a down day. There is so much they have done for me and I cannot mention everything. You will not find more kind and caring people (staff) anywhere else. They are amazing. I will miss them when I go home."

M C rating: 4.3 out of 5

"Thank you for the care of my father and the response to my enquiries as to his well being. Thank you."

Gary W rating: 4 out of 5

"My wife has been a resident at Bloomfield Care Home for ten years. I visit every day. The care she receives is so good when my mother needed care we chose Bloomfield Care Home, where she spent the last 15 months of her life."

Robert A rating: 4.92 out of 5

"Very pleased with the care."

R L rating: 5 out of 5

"In my opinion, I feel it is a well-run home. Mum is looked after well. Eating well and gained weight since being here. Room and home always very clean and tidy. Staff always happy and helpful."

C C rating: 5 out of 5

"Bloomfields greatest asset is its staff who were understanding, patient and kind to my uncle who could be difficult and demanding. They knew just how to placate him and spoke to him with respect and kindness."

D H rating: 3.75 out of 5

"My father was admitted to Bloomfield in Paulton because he was exhausted from living at home. He looked so unwell I fully expected him to pass away within the next two weeks. Because of the care he was given, he managed to live an extra five months. We are all very grateful for this extra time with Dad."

Lynn D rating: 5 out of 5

"This is a wonderful, caring home. My mother is treated so well with dignity, care and compassion. Whenever we visit we too are treated so kindly and made to feel welcome and included."

Susan W rating: 5 out of 5

"Staff are really friendly and accommodating. Manager receptive to suggestions and observations, taking prompt action where necessary."

Kevin D rating: 3.92 out of 5

"Initially, I was pleased with the care being shown to my husband but increasingly I am becoming concerned for him. Although he is on a soft diet and the food supplied to him is blended, it is mainly minced beef which smells disgusting and which he refuses to eat. He did get soup, which now is not offered and ice cream, which to is never on his tray. I have found him during the day to be laid on his back with the curtains pulled for no reason. Also, his bedside trolley is out of reach even if he wanted a drink. And today his water jug was completely empty, his bed had his tissues - two boxes - in bed with him plus several things from his trolley as though he was trying to get water. He can no longer speak. The staff I have seen are very friendly but something is not right and I am going to speak to management."

Carole F rating: 3.1 out of 5

"Overall, very impressed with the initial welcome made by the staff at the home. My mother has improved enormously since her release from the hospital having spent 3 months there. Her room is very comfortable and meets all her needs. I think the recreational facilities are helpful and stimulating in maintaining the resident's mental wellbeing."

Susan H rating: 5 out of 5

"My brother was in hospital and very ill. He came out to Bloomfield for his final days where he was looked after with care and love. Brilliant attention."

Peter W rating: 4.7 out of 5

"This home has done so much to make Mum at home here. I cannot fault the staff or the management. Everything is done to make my mother at home here. It is fabulous on how the staff have treated her. I am more than pleased. In fact, when asked, I do recommend Blooomfield to other people as it is fab."

Sally C rating: 5 out of 5

"I have been in and out of your home for many years visiting different residents and have always found the staff helpful and friendly. Everything is always clean and the food very good. The facilities such as hairdressing and other activities are good and some of the staff have been there a long time which means a happy workplace. It seems a very well run home."

Sylvia A rating: 4.36 out of 5

"My mother had four weeks respite at Bloomfield. The care centre is more like a four-star hotel. The rooms were kept very clean and tidy. The food menu was very good and if required the cook would prepare what Mum wanted if possible. The activities were very good with good entertainment for the elderly. All the staff were very good and treated Mum with dignity and care required. Anyone visiting would be offered refreshments. All in all a very good environment."

Stephen W rating: 4.82 out of 5

"I have checked out many care homes locally over recent months and some of them you would have thought were owned and operated by 'The Adams Family'. But this home, inspected on an open day, set in a very quiet central spot has the perfect ambience with a very modern atmosphere throughout. From its bright reception with free Wi-Fi and refreshments, main offices, hair salon, choice of lounges, dining room, whirlpool bathroom and its numerous en-suite bedrooms all appear exceptionally clean. My mother (92) became resident last month and we find that all the staff work with pride and passion to provide independence, dignity and choice for all in their care to a 5 star standard. Indeed this home is like a Rolls-Royce that not only looks nice but runs silky smooth and quiet. Being managed to perfection in order to give your loved one the best possible care."

Malcolm F rating: 5 out of 5

"My Mum has been a resident at Bloomfield for over 4 years and she is very happy there. We have found the care very good, a varied range of daily activities keeps the residents active. The food is very good, always and range on the menu to suit most tastes. Overall very happy with the whole package Mum receives."

Colin G rating: 4.58 out of 5

"Very caring, good to all people. Clean and fresh at all times."

Jacqueline B rating: 5 out of 5

"The staff was welcoming from the start - ensured the patient was comfortable in her room. The staff has helped her to be as independent as possible. Everyone has been so friendly and kind, really going the extra mile!"

L W rating: 5 out of 5

"Have found all carers friendly and helpful and senior nursing staff really good and listen to concerns."

R R rating: 3.75 out of 5

"Staffing levels have been minimal over the past two months, seemingly due to staff retirements and resignations. The food quality at Lunches and dinner has latterly declined significantly. Activities also seem less than formerly. Less emphasis on the new decorations and more on the above would redress the balance in favour of the residents.s"

M H rating: 3.08 out of 5

"My father was made to feel at home from the day he arrived. All the staff are extremely friendly and nothing is too much trouble. Residents can join the many activities that are on offer which are interesting and obviously give him the chance to meet others and sometimes learn things or new skills. The food is varied and there is plenty of choices and it always looks very tasty. So, a lovely home for anyone to come and live."

T W rating: 4.75 out of 5

"My mother-in-law seems content and looked after, comfortable and kind staff. Staff levels seem to have reduced, activities seem less at the moment. Evening meal (tea) is very unpalatable, beige starchy and non-nutritious veg or fruit garnish (fresh) would boost its appeal. She has complained of boredom recently."

M H rating: 3.5 out of 5

"Wonderful care and staff."

J D rating: 4.75 out of 5

"All the staff, at every level, are friendly, helpful and inclusive. The atmosphere is warm and the complimentary, self-service refreshments offered with a relaxed, comfortable setting are much appreciated. The food is varied and of a high standard and the care given is friendly, warm and personal, with residents being treated more like family."

Laney S rating: 4.67 out of 5

"One week of respite. Very warm and friendly staff throughout. Excellent food with a good variety. Choice of activities although not used on this visit. Spotless - lovely decor. Safe, well-kept gardens. I like the touches such as tea/coffee/cakes/water available to all in the foyer. Linen tablecloths, small lounges for family visits, outdoor furniture."

Christine N rating: 4.9 out of 5

"Superb care from everyone, from entering the home, for both residents and family alike. Absolutely nothing was too much trouble and this commitment came from every member of staff and everyone made my mother in law's final weeks the very best they could have been. Care with compassion and dignity and she loved it there, all while fully supporting both her and her family, with a level of care and compassion that was second to none. Nobody could do better!"

Ken R rating: 5 out of 5

"Recently refurbished under new management. Residents are treated as individuals and respected both by management and carers. Nothing is too much trouble for the carers and families are made welcome when visiting. Management and office staff are available when requested and are always welcoming and friendly to all."

Jayne S rating: 4.92 out of 5

"The Improvement we have seen over the past couple of months has been fantastic to watch. The food has improved dramatically and level of care is very good. Mum has now joined Dad here and, although she has quite a high level of care needs, she has settled amazingly well and is being looked after brilliantly. Thank you."

Paula W rating: 4.58 out of 5

"My mother has been in here for nearly 18 months her treatment from all the staff has been excellent, she is very happy at this home. My mother is allowed breakfast in bed if she wants to(which she does most days.) The staff are all very approachable from the carers to the nurses, admin to the manager, cleaners to chefs.The staff are also excellent at dealing with internal family problems and differences of opinion within the family over the resident's care and needs. They are diplomatic, friendly, reassuring comforting, at this difficult time when tough decisions have to be made about our loved ones. My mother has become incontinent, she is never left in wet pads or clothes and even the chair covers are removed straight away so it never smells. If this home is still run in the same way when my health fails and I am no longer able to be cared for at home I am booking myself a place here. It is also reassuring to the residents knowing that their loved ones are also supported when the need arises."

Hilary M rating: 5 out of 5

"My husband had excellent care throughout his short stay. He was treated with dignity and kindness by a group of carers he came to know well. When he died the whole family were well treated."

Jo P rating: 4.6 out of 5

"Great staff, both care and office. Lovely environment. Made dad very comfortable for his last few weeks."

Jenny P rating: 5 out of 5

"My mum has been in Bloomfield Care Home since March and so far her care has been satisfactory."

Karen H rating: 3.5 out of 5

"A very good home with large gardens for walking. It is bright and clean, also good standards including all linen. I found the big drawback was the quality of the food with the kitchen staff continually changing. The reason for leaving was the very high price per month for the service I was getting ie apart from a room and meals, no nursing was needed."

Desmond C rating: 3.75 out of 5

"Good quality care from the staff. Although busy they try to take time out with the residents. Food is nourishing and varied with a good selection for diabetics. Activities are available for those who wish to partake."

A P rating: 4.33 out of 5

"In my mother's words she "couldn't be better looked after". We were told on admittance that residents were taken out in a minibus - this has never happened. Mum looks well and is happy, these are the priorities."

Susan W rating: 4.36 out of 5

"In the main the care is very good! Food is passable."

Terry B rating: 4 out of 5

"All staff on Ashway are fantastic."

Nicola H rating: 4.92 out of 5

"When we visit, we find the home very welcoming, always offering tea and cake. You can visit any time."

M G rating: 4.42 out of 5

"Find the staff very friendly and welcoming - no problems when asking about a resident. The only complaint would be car parking - lines for spaces not clear."

Robert R rating: 3.92 out of 5

"My wife has been with Bloomfield for nearly 8 years. When my mother needed to go into care, we chose Bloomfield. Think that says it all."

Rob A rating: 5 out of 5

"Very happy, enjoyed the meals and service. Bingo and related games and good entertainment. Staff and carers very friendly, felt at home. But too expensive on my income."

S C rating: 4.08 out of 5

"The person we were visiting was here for two weeks respite, whilst her daughter and our son were on holiday."

W B rating: 4.67 out of 5

"My husband has been to Bloomfield for respite care several times and I have always been pleased with the care he received and also the help and consideration shown to me. The chef made a birthday cake for my husband and served it herself which was very kind."

I Y rating: 4.82 out of 5

"I find the care and standards of the home really good and any issues ( I have had some ) dealt with using compassion and understanding and with information on suggested resolution to any issues I raise are dealt with efficiently."

Martin G rating: 4 out of 5

"Very happy with the care. I don't feel we are told enough about the patient's health."

June D rating: 4.3 out of 5

"My personal opinion after my dad has been at Bloomfield 6 years this year - is I chose well! Marvellous staff, caring at all times, and always very welcoming to family."

Cheralyn B rating: 4.58 out of 5

I feel compelled to write to you about the care given to my father John Bolwell in the last few weeks of his life at Bloomfield Care Centre, Paulton. All staff gave him 100% care, nothing was too much trouble looking after him and his family. From first walking into Bloomfield meeting Daisy and being shown around meeting all levels of staff I knew this was the place for my father. All the staff were so caring but one was exceptional, Sassia Turner showed extreme levels of care and kindness. I would appreciate it if her efforts were noted. Everyone we met was not only professional but also very caring.

I was always impressed with the attention and understanding shown by all staff with whom I came into contact with when visiting Bloomfield. This caring attitude was exemplified by Denise coming in on her leave day to attend my loved one's funeral.

In addition, we are immensely indebted to everyone who helped to make it possible for her husband to attend the funeral. This includes the ladies who got him out his bed and dressed, and the provision of the minibus to take us to Haycombe Crematorium - again, with carers on hand. Without all this help it would have been impossible to get him there.

Useful Guides and Information

Care and facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

01761 441 511

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Frequently Asked Questions

  • What types of care does Bloomfield Care Centre offer?

    Bloomfield Care Centre offers Nursing care, Residential care, Dementia care, Respite / Short stay.