Reviews for Hawthorns Care Home

"My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is."

Andrea J
carehome.co.uk rating: 5.00 out of 5

"I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to the girls in pink for this amazing day."

Florance P
carehome.co.uk rating: 4.42 out of 5

"The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from the family."

Allan E
carehome.co.uk rating: 5.00 out of 5

"All staff are very supportive and caring. We could not ask for better care for my husband, They treat him with respect and kindness. We couldn't review the food as my husband is peg-fed."

Christine J
carehome.co.uk rating: 4.64 out of 5

"RE - Relatives. 3 monthly review meeting. This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first class and would recommend this home to everyone - thank you."

M H
carehome.co.uk rating: 4.58 out of 5

"My father has been here for 6 years and throughout the whole stay all members of staff have been great. Everyone is very caring and kind, offering all the help they can to make my father feel at home whilst being considerate of his needs. We are moving him away to somewhere closer to home but if not we couldn't have ever thought of moving him out."

E Q
carehome.co.uk rating: 5.00 out of 5

"My mam has been at Barchester nursing home for the last 11-years. She has always got a smile on her face and she also likes a tipple now and again. She also likes to be involved with activities and gardening."

Barbara L
carehome.co.uk rating: 5.00 out of 5

"My wife is being incredibly well looked after in the home and overall, the experience is good. The activities staff have been amazing with her and have managed to support her engaging with the community where other professionals have failed. The new chef is providing some exciting changes in the food that is being served. It's not perfect as it can be challenging to get things right for some people with dietary requirements. Also, entry and exit to the home can be an issue if visiting outside the core hours when there is no one on the reception desk."

J H
carehome.co.uk rating: 4.08 out of 5

"Wonderful facility with attentive, professional staff. They've spent a lot of time making sure the environment is appropriate for residents with dementia. The dining room and gardens are fantastic. Really happy we found this home for our dad."

M T
carehome.co.uk rating: 5.00 out of 5

"My mam was well looked after. She was there for two years and four months in Seaham House wing. It was hard for myself and my family to see her with dementia and seeing her slip away each day. All the carers, pink ladies and everyone else at Barchester Hawthorns Care Home loved my mam and also made my everyday visits with my mam not as bad. My mam passed away on 06/10/2023. Thank you to everyone."

Annmarie Y
carehome.co.uk rating: 4.58 out of 5

"Without exception, staff at Seaham House Barchester EMI unit supported and cared for my brother-in-law to the best of their ability and, although there were times when I raised minor concerns regarding his wellbeing these concerns were dealt with in the moment and resolved immediately with the utmost care and attention. Coming from a quiet background and having never been apart from his wife we had great concerns that my brother-in-law would not settle in but caring staff took the time to get to know him, his likes and dislikes and he soon became one of their family. For the short period of time he was there it was evident that staff were devoted to their roles but sadly my brother-in-law passed away suddenly very recently without his family around him but it was comforting to learn that he was not alone. We have to remember that every day has its ups and downs but these staff deserve the credit for the amazing job they do, caring for not just one but all of their residents."

Janet G
carehome.co.uk rating: 3.67 out of 5

"Beautiful, clean building. Staff are excellent. Their care and compassion are 100%; they are dedicated to the residents. They help family members in every way possible."

Gillian W
carehome.co.uk rating: 5.00 out of 5

"My son has not been a resident in Hawthorns Care Home for very long, but we know we have made the right decision for him. We are very impressed with the care and attention he is receiving from all staff - it has a very welcoming and homely appeal. We, as a family, feel the staff really ‘care’ and it is not just a job. Thank you - you are all a credit to the caring profession."

L K
carehome.co.uk rating: 4.42 out of 5

"I recently had a short term placement here after taking poorly. I was very nervous coming into a care setting, but immediately I felt at ease. All staff were friendly. Nothing was too much trouble. I would recommend this home to my family and friends. Thank you so much, Hawthorns."

P B
carehome.co.uk rating: 5.00 out of 5

"My connection with Hawthorn Care Home began in November 2021. Right from the start, I became impressed with the home and its staff. We as a family are made to feel a part of the home and I have nothing but praise for them. I come from a care background and I feel certain that other organisations have a lot to learn from the Barchester organisation."

S C
carehome.co.uk rating: 5.00 out of 5

"The home has excellent facilities, it's not clinical and depressing in terms of ambience. The home has a hotel atmosphere and it's very cosy. The staff seem to be very efficient and engaging with both residents and visitors. The garden is fantastic too."

Louise N
carehome.co.uk rating: 5.00 out of 5

"My daughter is a resident on the neuro-rehab unit. Barchester The Hawthorns and it’s amazing team have given her the confidence to not feel held back by disability. She is now excited for the future, the trust she places in the team drives her to achieve her full potential. I believe that my daughter's sunny and positive outlook at present coupled with achieving goals towards a more independent future is all down to the amazing caring staff. My daughter has only good things to say about the team at Hawthorns from the wonderful manager, the therapy team, the activities team, the care team, the very patient catering team and all other support staff. My daughter has particularly benefited from the care of the outstanding nursing team. Prior to coming to Hawthorns, she had a lot of unmanaged health needs, these are now all expertly overseen and care planned for the unit manager and her team of nurses. I am so thankful to everyone at this wonderful caring place."

Jo P
carehome.co.uk rating: 5.00 out of 5

"One of the criteria which was important when choosing a facility for my husband was the ratio of staff to residents. Barchester Hawthorns Care Home impressed me initially and after several months of visits, that impression has been confirmed. The staff are dedicated and aware of residents' needs. Another positive action is the time residents spend together in the lounge, pleasant lounge - I very seldom see anyone alone or left in their room. The number of staff on duty and their awareness of residents is a comfort to a relative who is visiting their loved one!"

E F
carehome.co.uk rating: 4.55 out of 5

"Wonderful activities for residents and families. Resident well cared for."

J H
carehome.co.uk rating: 4.00 out of 5

"My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him."

K C
carehome.co.uk rating: 4.33 out of 5

"My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here."

June H
carehome.co.uk rating: 4.50 out of 5

"Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information."

Charlotte N
carehome.co.uk rating: 4.42 out of 5

"Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health."

L B
carehome.co.uk rating: 4.42 out of 5

"Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time)."

S B
carehome.co.uk rating: 4.50 out of 5

"The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!"

Dorothy W
carehome.co.uk rating: 3.80 out of 5

"I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?"

Peter W
carehome.co.uk rating: 3.80 out of 5

"I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care."

Alan T
carehome.co.uk rating: 4.64 out of 5

"My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary."

A C
carehome.co.uk rating: 4.08 out of 5

"Great staff who take time with each resident in the home. My relative was extremely happy and comfortable during her stay and always spoke highly of the staff and the care she received. I know she felt reassured that she was receiving the best care she could."

Geoff S
carehome.co.uk rating: 4.67 out of 5

"Staff are always very friendly and helpful, lovely place."

Margaret L
carehome.co.uk rating: 4.75 out of 5

"The overall quality of what The Hawthorns provides is outstanding. I cannot praise them too highly. Whether "nursing care"! or "just care", they are miles ahead of any other provider in my experience, including the nursing care in a nearby specialist facility dealing with my medical condition. The staff are not only excellent, sensitively attuned to my needs and brilliant at addressing them, they also appear to be happy in their work - all of them, whichever pair comes to deal with you. This can only come about through top-notch management, both style and procedures. Congratulations throughout the whole organisation. I only can't comment on the activities since I didn't avail myself of them at all. Much of the food was up to restaurant standards."

Tim M
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy at the care, attention and love that my husband is receiving in The Hawthorns, Seaham House Peterlee. All of the staff are so helpful, not only to my husband and other residents but also keeping me informed of his day to day activities. After visiting my husband, I am satisfied that he is being well cared for and looked after, which makes me feel more settled. From the manager, the nurses, carers, cleaners, kitchen staff and all concerned with Seaham House, I have to say that they are all doing an excellent job and are all very dedicated to their roles. 100% happy with the home, as everyone is caring and helpful. I would like to say a big thank you to everyone concerned."

Ann M
carehome.co.uk rating: 5.00 out of 5

"My mother, unfortunately, had to go into care after a long battle with terminal cancer. She ended her days here surrounded by new friends, staff who cared for and met her daily needs. It wasn't home, but it came close as you could get. We were always welcomed and updated on her wellbeing. We, unfortunately, lost her but know she was happy in her last days."

L H
carehome.co.uk rating: 4.67 out of 5

"During this month I was kept informed of how my mother had been coping after such a long time of lockdown. The staff have been polite, courteous and very professional and everything that they have done for my mam."

J C
carehome.co.uk rating: 5.00 out of 5

"My daughter was at Hawthorns Peterlee from March until September and has now been moved to another home. The time she spent at Hawthorns was fantastic. The nurses and carers were absolutely great. Everyone was very friendly and nothing was too much trouble. They were also very friendly with us too. I cannot praise them enough. My husband and I thank everyone who looked after her."

Sandra C
carehome.co.uk rating: 4.08 out of 5

"Excellent family of staff who have looked after my husband since arriving, they care for him like I would do so myself. I can not thank them enough as to how much they have looked after him during this horrific pandemic, video calls and messaged on a daily basis. Stay safe all my love."

Jacquline H
carehome.co.uk rating: 5.00 out of 5

"My mam had to go into care after several falls and having terminal cancer and no longer being able to care for herself. I could not have chosen a better home. The staff were amazing with her, all her needs were met, food fantastic, and meds were given, and the range of entertainment provided; she loved every minute. 24-hour visits and nothing was too much trouble. We sadly lost her to her cancer, but happy to know she ended her days content, safe and well cared for."

Karen D
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident in Seaham House For 2 years and throughout his stay, he has had excellent care, the staff are all very friendly but also professional. We are kept well informed of anything that happens to him and the standard of care is excellent. Throughout the pandemic we knew he was in safe hands we would like to thank all the staff and are looking forward to seeing him soon."

Patricia
carehome.co.uk rating: 5.00 out of 5

"They took great care of my mother-in-law for her end of life care with her cancer treatment. Couldn't have done more for her, very friendly and caring staff. Couldn't ask any more of them. Highly recommend to anyone."

Ricky M
carehome.co.uk rating: 5.00 out of 5

"My grandmother was in this home for nearly a year while she was battling cancer. The staff there made us feel extremely comfortable and made my gran's last days the very best they could. I would highly recommend this care home to anyone. The home is beautiful and the staff are fantastic."

Lauren D
carehome.co.uk rating: 5.00 out of 5

"I cannot thank The Hawthorns Care Centre enough for the compassion they showed a member of my family. They were diligent in all aspects of their work, including the respect they showed my family member, the cleanliness of the home was impeccable and all staff were approachable. The meals were of a fantastic variety, and the activities they did were extremely well thought of including nostalgic. I know they looked after my family member as if they were one of their own, and I slept easier at night knowing how well they were looked after."

Leanne W
carehome.co.uk rating: 5.00 out of 5

"My grandmother was here for over a year and I couldn’t fault a single thing. The staff were amazing with her, she was extremely well looked after and they made sure there was plenty of entertainment for her. We were made to feel welcome whenever we visited and they couldn’t have done any more for us in my grandmother's last days. Highly recommended to anyone."

Kassidy H
carehome.co.uk rating: 5.00 out of 5

"During my grandmother’s time in this carehome she always seemed happy with the standard of care she received from the staff. Our family were comfortable with my grandma staying there for her end of life care and the staff made sure that her last days were were as best and as comfortable for her that they could be."

Kaycee H
carehome.co.uk rating: 5.00 out of 5

"Every visit I always feel welcome - staff are very friendly and helpful. The home itself is really lovely and comfortable, have never stayed for a meal so can't comment on food."

Christine G
carehome.co.uk rating: 4.67 out of 5

"My grandad came in fast-tracked, poorly, on end of life. Due to the care he received, he lived another 3 years. I can't thank the staff enough for the extra time the family had with him. The staff looked after him well and knew all his needs as they changed."

Victoria O
carehome.co.uk rating: 4.92 out of 5

"All the staff have been amazing and the care provided has been above and beyond specific duties, especially during this pandemic. All the staff have always had a smile on their faces and remained very professional whilst coping with all the unknown of Covid 19."

Liz H
carehome.co.uk rating: 5.00 out of 5

"My niece has been a resident in this home for a while now. She is a young lady with a serious health condition that needs constant care. Since coming to this home in these most difficult of times it has been obvious to all her family that she is really happy here and this is a great comfort to everyone whilst visiting is not allowed. The staff at this facility really engage with the residents and their families and there are so many activities on the go that it must be a joy to work and live there. They make sure that she has regular contact with her family via Facebook etc and from what I've seen the staff are all lovely."

Clare B
carehome.co.uk rating: 5.00 out of 5