What our families say: The Wingfield Care Home
24 May 2019View the report
"A really welcoming care home, excellent facilities, a comfortable well furnished well run home. The staff all offer a high level of care and very pleasant to speak to. My husband looks so much better after being at the Wingfield for just a week. I truthfully can find no fault. Thank you all."
Chris Wcarehome.co.uk rating: 5 out of 5
"Always very helpful."
L Bcarehome.co.uk rating: 5 out of 5
"It has been very difficult not being able to see my mum on a daily basis like I could before the start of the pandemic. However, it has been very reassuring to know that she has well cared for and safety has been the prime focus from everybody in Wingfield. Now I can visit she looks well and happy, and if she's happy, I'm happy."
J Scarehome.co.uk rating: 4.58 out of 5
"My mum is very well cared for by the staff who are all very professional, warm and friendly. I couldn't ask for better care for mum and it's reassuring that she is safe and in very capable hands."
K Lcarehome.co.uk rating: 4.67 out of 5
"We find the carers and the staff extremely helpful and caring."
A Pcarehome.co.uk rating: 5 out of 5
"Very welcoming activity coordinator. Really appreciate what they did to the resident and always doing this with heart. Really appreciated it, hopefully, this will lead to an example to everyone, keep up the good work guys."
Edwin Rcarehome.co.uk rating: 5 out of 5
"My mother seems very happy at Memory Lane and I know she is thought very fondly of by the staff. She receives excellent care and I am confident she is well looked after. At times I have had concerns over staffing levels and the impact this could have on residents safety. I also feel like the decor/furnishings have no comparison to the other home, which is beautiful inside. Memory lane seems to have been forgotten when it comes to the "wow" factor and is really in need of a revamp of furnishings and decoration. Lastly, I can't praise the reception staff enough - Excellent."
J Mcarehome.co.uk rating: 3.82 out of 5
"Really pleased that 'in-room' visits have started again, as online and pod not quite the same. Dad seems well and well looked after and staff are always helpful. Fewer activities owing to the pandemic situation, probably lead to less stimulating environment, but no doubt there will probably be more now that restrictions are easing."
L Gcarehome.co.uk rating: 4 out of 5
"The very welcoming activities organiser has made it possible for me to make contact with my partner via Skype on a very regular basis. She assists him, and encourages him with care and humour, even joining in with our singing sessions. She has certainly helped to make this a precious means of contact for us."
Alison Pcarehome.co.uk rating: 4.25 out of 5
"My review is given at a difficult time, during the pandemic of Covid-19. The staff are very helpful if they have been made aware of the situation. The entertainment staff work so hard to keep the residents happy during this lockdown period. Entertainment is great at normal times. Food had been better before the pandemic struck; since the kitchen has been made aware that everyone pays their own rates, things have got better. I believe the night staff are very caring. I believe the one big problem is that when people ring for help, staff (for whatever reason) make them wait a long time."
Margaret Tcarehome.co.uk rating: 4.08 out of 5
"The staff are always ready to please, they are friendly, knowledgeable, happy and caring. The home itself is very clean and kept up well. We are very confident that our aunt is well looked after and in a homely place."
Alison Ecarehome.co.uk rating: 4.08 out of 5
"Excellent all-round care, Mum is very happy and settled there. All staff treats Mum with respect and dignity."
Janet Scarehome.co.uk rating: 5 out of 5
"The staff are always friendly and kind through this very difficult time, they have always tried to answer any questions we have had. Dad is very happy although he does not actively take part in the activities (even though they try to encourage him)."
Paula Bcarehome.co.uk rating: 4.4 out of 5
"Both parents are being well looked after, and the staff are always kind and helpful. When full 'lockdown' happened, it was reassuring to see and communicate via Skype with my parents. Now it is possible to see and speak to them through a downstairs window, which although not ideal, it is understandable in these difficult circumstances. Best wishes for the ongoing work."
L Gcarehome.co.uk rating: 3.92 out of 5
"The care and friendliness of the management and staff are extremely good. Apart from being at home, my wife could not be in a better place."
A Pcarehome.co.uk rating: 5 out of 5
"Home from home."
A Hcarehome.co.uk rating: 4.92 out of 5
"An extremely happy, clean environment where the staff are very accommodating. 2020 has been a very testing year, but the home has done their very best to accommodate everyone's needs, clients and families."
J Ecarehome.co.uk rating: 4.2 out of 5
"I'm very impressed with his care and the staff."
J Kcarehome.co.uk rating: 5 out of 5
"Absolutely love this home. They have been amazing with both my parents. I couldn't have asked for better care. Nothing is too much for the staff, nurses, carers and admin staff."
K Lcarehome.co.uk rating: 5 out of 5
"In general, the care is good, but I would like to enjoy at least one meal per day. Because of the present restrictions, I was taken outside for two occasions when visitors came that is the only time in two and a half years I've not been in the garden."
L Bcarehome.co.uk rating: 4.92 out of 5
"I came to the care home following a fall and admittance with a fractured hip. From the first few days, I felt really secure with all the excellent staff. I think that I will be here for some while yet. I am happy to be here as I know everybody cares."
D Bcarehome.co.uk rating: 4.83 out of 5
"The staff are very caring. Lovely meals. Home from home. Happy living here."
M Rcarehome.co.uk rating: 5 out of 5
"My mum initially came in for a period of respite. Things had got increasingly difficult at home once she lost her mobility. Once she came into the home, she was very relaxed and happy and wanted to stay. I have been very happy with the care mum has received. I am kept informed of anything to do with her care and health. It has been a huge relief to know that she has great 24 hr care."
J Scarehome.co.uk rating: 4.67 out of 5
"The care my mother received from the care staff in her final days was amazing. They were so caring and treated her with dignity and respect at all times. As far as we are concerned she died in her home surrounded by her friends and family. We would like to acknowledge al the care staff for their kindness and they all deserve "gold stars". Thank you."
T Wcarehome.co.uk rating: 3.5 out of 5
"My mum has lived at Trowbridge Memory Lane unit since November last year. As expected, she found it very difficult to begin with, but now appears much more accepting of the situation. I am very happy with the way she is treated with dignity and care. Thank you."
Cathee Hcarehome.co.uk rating: 4.92 out of 5
"My mother was only at The Wingfield Care Home for two days before passing away. The care and support we both received, especially the two senior nurses on duty during the day and overnight, was incredible. My mother was treated with the utmost respect and dignity during her last few days."
J Hcarehome.co.uk rating: 4.38 out of 5
"This is my 2nd experience of a care home and the experience at the Wingfield couldn’t be more different than last time. It is a big responsibility finding a home for someone. And you worry that the experience you receive when visiting for the first time won’t be the same when the resident moves in. I can honestly say that we were welcomed as family by the General Manager from the off and this experience hasn’t changed in the 7 months my friend had been resident there. There isn’t a high staff turn over so you see the same people each time and care is consistent. The facilities are just like home and my friend was helped to lay out his room the way he wanted. He is so comfortable and at home there and all of his needs are met with kindness and consideration. This is a difficult time for us, as we have had to discuss palliative care, but the Wingfield have been brilliant, caring but matter of fact, prepared to answer all of our questions and ready to act when needed. Excellent!"
Jayne Pcarehome.co.uk rating: 4.5 out of 5
"I like Wingfield's relaxed and very humane approach. I feel that my partner is much more settled there than in his previous care home. He is very much encouraged to be independent, and he is definitely seen as an individual."
A Pcarehome.co.uk rating: 3.9 out of 5
"My partner has been there for 7 weeks and we have no problems with staff or anything at all."
J Bcarehome.co.uk rating: 4.5 out of 5
"My Dad has been in The Wingfield for 2 yrs now. During that time, he has not always been the politest when having personal care, but the staff have always treated him with care and respect and Dad is very chilled and appears happy. The care team do an amazing job in difficult circumstances. We were originally told this was Dad's home so we should treat it the same, and we are definitely made to feel relaxed and welcomed when we visit. The care given to my elderly mum when visiting is fantastic too."
M Ccarehome.co.uk rating: 4.83 out of 5
"All the staff are very friendly, caring patient."
L Ucarehome.co.uk rating: 4.75 out of 5
"We are really happy with Wingfield House Care Home and all of the staff. They are always helpful, friendly and efficient, they always go out of their way to make us welcome. My husband regularly says he is happy where he is and has no complaints."
Lynda Gcarehome.co.uk rating: 4.42 out of 5
"My sisters and I feel terribly guilty that because we live quite a distance from Trowbridge we can only visit our Dad once a week. However, we always feel safe in the knowledge that we've left him in exceptionally good hands and we have complete peace of mind that he will be looked after and cared for in the best possible way. The staff are amazing. Even though Dad can no longer communicate they know him so well. They always tell us what they've been talking about to him and how much he's enjoyed his food. This always makes us smile! Dad always looks lovely; clean shaven, hair combed, neat clothes, just how we would have liked. His room is spotlessly clean and fresh and homely. Thank you Wingfield from the bottom of our hearts."
Judy Bcarehome.co.uk rating: 5 out of 5
"We have absolute faith and admiration in all the staff at the care home. They take absolute first class care of my wife and are very friendly to the relatives and I would support them in any way I could."
Anthony Pcarehome.co.uk rating: 5 out of 5
"I always found that the Lodge looked after my friend so very well very caring and always treated her with dignity and respect. The standard of the room is excellent and very clean. The staff at The Lodge could not have done more for my old friend."
Richard Hcarehome.co.uk rating: 5 out of 5
"A wonderful sight to see my father sat happily in the cosy lounge in the Lodge Wingfield. Looking clean, shaven, nails cut and clean in freshly pressed clothes, carers happily socialising and chatting. I am kept informed about my father's wellbeing constantly, a far cry from his previous care home which looked wonderful! The manager is building a very professional, strong, happy team who are willing to go beyond the call of duty."
T Ccarehome.co.uk rating: 4.92 out of 5
"The Wingfield staff (in every capacity) treated Dad with the utmost dignity and compassion, which was a huge comfort to his family. A big part of Dad's day were his meal times, which he thoroughly enjoyed. The food is amazing! We shared a lovely Christmas with him, where the team made us feel welcome, always going the extra mile, as Dad would say. I can't thank you enough."
Lynda Tcarehome.co.uk rating: 4.5 out of 5
"Staff support generally very good. Management very understanding. Junior staff need more monitoring."
A Hcarehome.co.uk rating: 4 out of 5
"Very supportive and kind."
Gwen Mcarehome.co.uk rating: 4 out of 5
"We are pleased that the current situation is one of improvement with regard to quality of care and variety of activities. Management is far more positive and effective. The general atmosphere amongst staff, residents and relatives is good and has improved considerably. We are optimistic about the future."
B Tcarehome.co.uk rating: 4.33 out of 5
"My mother and husband have both been at the Wingfield. I have found it a lovely place and they were both very happy there, although they have passed away."
Cass Rcarehome.co.uk rating: 4 out of 5
"The best they can do with the staff they have. Everyone tries hard. Could do with more staff and more to do."
C Rcarehome.co.uk rating: 3.4 out of 5
"I have had no problems with the care my wife is getting at the Wingfield Care Home."
Ronald Ccarehome.co.uk rating: 3.75 out of 5
"The Lodge at Wingfield Care Home is a very good nursing home and I highly recommend it. My mother has been there for 3 years and on the whole, we have been very happy with her residency there. Most of the staff we see on a day to day basis; carers, nurses, hostesses, cleaners and activity staff are extremely helpful, willing and friendly and there is a lovely community feel amongst everyone. The management hasn't been consistent in the last year and although unsettling at the time, these issues are being resolved. Consistency of care is really important to my mother and this home delivers in this area. The staff are loyal and many have worked there for years."
Nicky Mcarehome.co.uk rating: 3.92 out of 5
"Wingfield Care Home takes good care of my father. They seem sometimes understaffed but otherwise, the staff are all very pleasant and care for my dad well."
Dominic Hcarehome.co.uk rating: 3.67 out of 5
"Mum has severe dementia and has been at Memory Lane for 15 months. She has been well cared for and is taken to the activities. I am very happy to visit her with my dog and always feel very welcome."
Jane Hcarehome.co.uk rating: 5 out of 5
"The caring is satisfactory, some good staff leaders. Barchester Wingfield Care Home for some reason is unable to hold onto a general manager, therefore, the establishment lacks leadership."
Noel Pcarehome.co.uk rating: 3.33 out of 5
"Dad was at Wingfield for a few months, he was happy there and as a family, we were very happy with his care and the way we were all welcomed whenever we visited. The staff looked after him very well, even when they were having a busy day. Thank you."
S Ucarehome.co.uk rating: 3.67 out of 5
"When I first chose this home for my mother it had excellent activities coordinators. It was so nice to see my mum joining in and doing things, also good entertainment was provided. There was a stable manager as well. Because of hours being cut, no more activities going on as before, no stable manager here anymore all this change has affected the residents in this home. It's such a shame that Barchester has let this happen as Wingfield Care Home was so good before."
Annie Hcarehome.co.uk rating: 3 out of 5
"This care home is excellent with all the staff dedicated to the wellbeing of my father. They are all very professional in every way. This home is clean and tidy in every way. Thank you to all the staff."
Roger Dcarehome.co.uk rating: 4.75 out of 5
"The Wingfield has been troubled over the last couple of years since the last permanent manager left. This needs to be addressed urgently because it is extremely tough and hard on the staff to work under so much stress. It is also worrying for those of us with a parent in their care. My Mum has been here for 8 years and things have changed a lot."
J Fcarehome.co.uk rating: 3.27 out of 5
"My mum has been in Wingfield Care Home since 2016. When mum moved in all was excellent. Since February 2017 staff have been cut and standards have fallen. All the staff are excellent in their various areas of care but that there are not enough staff to do all that needs doing. The staff are able to do the basic care but struggle to go over and above. They are all amazing but there needs to be more staff."
Annie Hcarehome.co.uk rating: 3.42 out of 5
"A modern care home with helpful staff. The gentleman who I visit has a bright and comfortable room. He has received due care and attention. The atmosphere is generally cheerful."
C Hcarehome.co.uk rating: 4.09 out of 5
"I find the staff very friendly. Dad often turns down food offered at meal times by the staff but if family arrive he will eat. I feel like the staff could do more to try to get him to eat, but understand there's only so much they can do."
D Hcarehome.co.uk rating: 3.5 out of 5
"We are always pleased with the way our father is being looked after. He always looks clean and his extremely difficult needs are met to our complete satisfaction. We try to come every week and we are greeted by staff and offered tea. Lovely place. Thank you for everything."
Patricia Pcarehome.co.uk rating: 4.25 out of 5
"Friendly staff. Dad is kept clean and well fed. Needs more activities. They were good before hours were cut and the staff left."
R Kcarehome.co.uk rating: 3.67 out of 5
"I am very happy with the care my mother is receiving. The staff both carers and nurses are very welcoming and kind and compassionate. Nothing is too much trouble for them. They always have time for my mother and respond to her wishes. They are always happy and communication with them is good."
P Wcarehome.co.uk rating: 4.55 out of 5
"The overall care has been excellent and she is happy here and so am I."
Richard Hcarehome.co.uk rating: 4.75 out of 5
"The care my husband is getting is fine. The girls are excellent."
Rachel Scarehome.co.uk rating: 4.83 out of 5
"The lack of staff numbers means that although staff try their hardest, they are obviously overloaded and seem to get little support from management. Fairly recently the Activities Team left and have not been sufficiently replaced, meaning that residents are dependent on relatives for any stimulation."
C Jcarehome.co.uk rating: 3.33 out of 5
"Right from the beginning, every member of staff has made a difficult situation easier. The home is so relaxed and so homely. Dad is so relaxed which is lovely to see. Thank you all."
M Ccarehome.co.uk rating: 5 out of 5
"The staff at Wingfield work as a united team to deliver first rate consistent care of an extremely high standard. Staff are always positive, happy and always on hand to help and assist. We have been totally happy with the care given over the last 5 years."
T Wcarehome.co.uk rating: 5 out of 5
"My elderly mother came to The Lodge in Wingfield in January 2015 at almost 100 years old. She is currently in Memory Lane and is always well looked after. There are always enough staff around to help and the family are more than pleased with her care."
Pat Ecarehome.co.uk rating: 4.17 out of 5
"I am writing just to say how happy I am with the care home (above) where my mother is. Right from her first day and there after, how well my mother family and friends are treated. Very warm, happy an clean nothing is too much trouble. I'm sure mother thinks she is the Queen sometimes and always smiling, mother might not be able to talk anymore, but I can tell she is happy and that makes me happy. Even with the recent changes the home is running smoothly and efficiently. A big thank your from her daughter."
A Hcarehome.co.uk rating: 4.25 out of 5
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