What our families say

Barchester The White Lodge Care Home Recommended on carehome.co.uk
We score 9.5/10

32 Reviews

Barchester The White Lodge Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Requires improvement

16 October 2018

View the reportView our response

"Feel that staff have paperwork in place now so the place feels more secure. Staff friendly and seem happier. If there is a problem, things are sorted now. There are people to talk to if one has a concern. The whole system has changed over the last few months as things have been put in place to make life better of residents and friends."

G H
carehome.co.uk rating: 4.73 out of 5

"Excellent staff, very high-grade rooms and facilities."

Jon S
carehome.co.uk rating: 5 out of 5

"My mother moved into White Lodge straight after a long flight from Australia. The staff have been amazing, welcoming and so kind. The administrator and receptionist have gone above and beyond the normal. Nothing has been too much bother from our first enquiry until she moved in. Absolutely outstanding. Mum says it's all so friendly, warm and homely. She loves it. Thank you so much for your kindness."

Beti-Ann M
carehome.co.uk rating: 5 out of 5

"All staff are very conscientious and caring. Always on the end of the phone if needed."

Keith B
carehome.co.uk rating: 4.92 out of 5

"Mother is severely sight impaired and has to have assistance dressing tidily and eating properly. The care and medical staff at White Lodge cannot be faulted, they are excellent. The "makeover" of the rooms will definitely improve the overall comfort of the home, beyond the already high standard of homeliness already prevalent. The standard of food served is good and will be enhanced by the projected changes in hand."

R S
carehome.co.uk rating: 4.17 out of 5

"My father stayed here for respite and with him having dementia he was a bit apprehensive, but on seeing him toward the end of his stay he was loving it. He said the staff were lovely and couldn't do enough for him. He was taken in his wheelchair around the grounds which he found to be lovely as he was looking at the flowers, being a keen gardener in his younger years. Would recommend White Lodge Care Home for sure."

Susan E
carehome.co.uk rating: 4.5 out of 5

"Staff are very kind and make me laugh a lot. I have made a lot of good friends with them. Important because most of the residents are much older than me."

D P
carehome.co.uk rating: 4.42 out of 5

"It is like visiting a relative in a hotel. Good use of space - plenty of choices for a quiet corner. Good for talking with someone who has trouble concentrating. Staff always seem welcoming and happy. The whole place seems to be an orderly calm experience."

Chris B
carehome.co.uk rating: 5 out of 5

"My husband has been resident at White Lodge since 2012. During the ensuing years, he has been extremely well looked after, I could not wish for a better, caring environment for him."

B B
carehome.co.uk rating: 5 out of 5

"I visit my wife twice a week. I am very pleased with the way she is looked after. All staff are very attentive and polite. I recently enjoyed my birthday at White Lodge and the activities ladies arranged for me to have a cake so I could celebrate with all the residents and staff. I know a number of residents by name and they react well to greetings."

Robert C
carehome.co.uk rating: 4.25 out of 5

"My mother went into hospital and then 2 other care homes before coming to you. She stayed in bed and lost weight. Since coming to you, she has put on 4kgs and is getting out of bed. Also, she is socialising with the other residents. I am very impressed as even when she lived at home, she refused and we had many arguments over this, to go out and socialise."

Craig A
carehome.co.uk rating: 4.67 out of 5

"My father has been resident at White Lodge since January. I have found the carers and the management to be very responsive to requests and observations about his care, which is so important for us as Dad has difficulty expressing his needs. His dedicated carers are kind, respectful and encouraging. The atmosphere at White Lodge is both cheerful and peaceful, rooms are pleasnat and family and friends are made very welcome. The house is in a beautiful setting. Dad is content and we are reassured he is well cared for."

J S
carehome.co.uk rating: 4.25 out of 5

"My mum always appears well cared for. Staff are always friendly and interested. I feel that my mum is safe and looked after at White Lodge."

Mike B
carehome.co.uk rating: 4.17 out of 5

"When my Aunt was admitted 4 years ago, the home was excellent in every respect. It is still good but standards have slipped to a degree. The actual nursing care is still very good."

Elizabeth B
carehome.co.uk rating: 3.92 out of 5

"My experience of the White Lodge is a caring home with friendly staff and is up to a high standard. The activities are good and I believe my Mum is treated with dignity and care."

James W
carehome.co.uk rating: 4.92 out of 5

"I have enjoyed visiting my Wife and been made very welcome by all members of staff. I am able to talk to other residents and their relative. My Wife has been a resident since December 2016 and seems to be very happy that she is in White Lodge."

Robert C
carehome.co.uk rating: 4.25 out of 5

"Mum only arrived here in February after transferring from another home. This place is a breath of fresh air! Very comfortable and feels like "home". Cannot fault the staff whatever their roles they are kind and polite and treat Mum with respect."

Caroline B
carehome.co.uk rating: 4.5 out of 5

"My husband and I called in with a friend of ours to bring in her husband for respite for her. We thought that the staff were very friendly and all seemed excellent. We were very impressed."

Anne W
carehome.co.uk rating: 4.63 out of 5

"Good food, very friendly staff and clean."

Jim W
carehome.co.uk rating: 4.75 out of 5

"My uncle has recently moved into Barchester White Lodge Care Home. We have noticed a vast improvement in him and wanted to note that we are extremely pleased with his change in mood and the care that he is receiving."

Adrian S
carehome.co.uk rating: 4.33 out of 5

"My husband entered White Lodge on 21 August 2017. He has advanced Alzheimer's disease and has not spoken for many months. Today, while listening to Country and Western music in the sitting room at Tree Tops, I asked if he was enjoying the music, to which he replied a joyous yes. He seems much more alert than in his previous care home and is kept both clean and comfortable. It is a relief to know his needs are being met."

Maggie M
carehome.co.uk rating: 4.33 out of 5

"Mum moved in 8 weeks ago. None of us knew what to expect but we were welcomed warmly and much re-assured. 8 weeks later and mum has benefitted from the care she has received. She is safe, cared for and well-nourished. Most of all, she is happy and engaging well with staff and residents alike. We are very pleased with our decision and our choice of care home. Thank you from all the family."

Andrew E
carehome.co.uk rating: 4.75 out of 5

"After spending three lots of respite care in White Lodge and trying out three other homes, I decided to become permanent here. After 6 weeks I am satisfied I made the correct choice. Nothing will ever be perfect, the food is boring and very often cold on arrival (my pet hate). Medication time is unreliable. I understand this is unavoidable. The staff are wonderful."

Kathleen R
carehome.co.uk rating: 4.17 out of 5

"Very efficient, helpful staff assisting with the transfer from York Hospital to the care home. His arrival was warm and welcoming along with a hot meal. He has felt comfortable and happy as he can be as he is very poorly. Good for the family too as we can come and go as we please and most of the time, there is support for us too."

Viv W
carehome.co.uk rating: 4.67 out of 5

"Mums care continues to be good, she's happy, always smiling and singing. She enjoys the activities this month especially the music. We are looking forward to the summer fete."

Jane H
carehome.co.uk rating: 5 out of 5

"My wife moved into the care home on the 1st December 2016 for a trial 4 weeks. She settled well and became a permanent patient. The nursing staff are very caring and there are enough nurses and carers to be able to keep an eye on her. The activities are well organised and good fun. Visitors can attend and take part. The home has beautiful surroundings so summer months will allow outside visits in the garden."

Robert C
carehome.co.uk rating: 4.17 out of 5

"My mum has been at Barchester White Lodge Care Home for one year now. It was a difficult decision to make, but Barchester White Lodge Care Home has made the experience as easy as it could be. Mum is very happy and well looked after and that's all we can really ask. If anything, I think her quality of life has improved. Any little problems or concerns we've had, I've shared with staff or managers and they have always helped resolve them and are happy to help. All in all were really happy and have recommended the home to others."

Jane H
carehome.co.uk rating: 5 out of 5

"A good reception area and pleasant staff. The staff have a difficult time in accommodating all the different needs of the residents and do not have time to do many activities, besides the nursing needs. Staff are pleasant and have a good understanding of residents needs."

S W
carehome.co.uk rating: 3.83 out of 5

"I find White Lodge a very nice, friendly home. The staff here are very nice caring people and they always try to be helpful to my husband and are patient with him when sometimes he can be difficult. He has a nice room with a lovely view and the grounds are lovely to walk around in the summer. I feel I can visit him at any time and am always made welcome by the staff. Overall my husband is in good hands here."

Muriel M
carehome.co.uk rating: 4.5 out of 5

"White Lodge used to be the best care home in the locality. Unfortunately, over the last 2-3 years, the quality of care and the activities have deteriorated largely due to recruitment problems. Most of the staff are excellent as individuals but they are too thinly spread. On occasions, we have found our aunt in the same clothes for 2-3 days. We are not entirely happy and the high cost is not justified by high quality, as it was before. However moving our aunt would be disruptive, so we will watch and wait for now."

Chris B
carehome.co.uk rating: 3.5 out of 5

"White Lodge is warm and welcoming. The rooms are bright and clean. There are several communal areas on each floor which are regularly used to host the variety of activities that are organised thoughtfully and expertly by the activities team to cater for the needs and personalities of the different residents. They enhance life at White Lodge and highlight White Lodge as excellent. In my experience, the care team are kind and friendly and treat residents with courtesy and dignity. The housekeeping team work hard and do a good job keeping everywhere clean and fresh and I am impressed that clothes are laundered and returned promptly. The catering team are hardworking and produce wonderful food."

Rosemary S
carehome.co.uk rating: 4.36 out of 5

"Wonderful carers to our dear mum. Nothing is too much trouble. Always answer any of our questions. Truly amazing."

Denise C
carehome.co.uk rating: 5 out of 5

"As a retired Professor of Psychology, I can only remark that this care home has provided first class care for my mother since she arrived. This really is a home from home where not only has my mother been made welcome but also the rest of the family. The whole ethos of the home is to support the family and they do this well. The home should be a benchmark for those aspiring to provide quality care. Don't rely upon inaccurate CQC reports!"

D A B
carehome.co.uk rating: 5 out of 5

"We moved my mother-in-law from her previous care home to White Lodge because we were extremely dissatisfied with the standard of care. In contast, over the past 9 months, our experience at White Lodge has been the exact opposite. Within days of arriving her health, mental state and wellbeing was markedly improved. The care staff are first class, they are attentive, caring and very friendly. The nursing team are thoroughly professional, the management team is properly focused and is well supported by efficient domestic, front of house, admin and catering staff, The food is excellent. The home should be a benchmark for those aspiring to provide quality care."

Alexandra B
carehome.co.uk rating: 5 out of 5

"This is a beautiful care home nothing like I was expecting. It was so warm and welcoming, I was put at ease straight away. It's one of the most important decisions you have to make for your loved one and also the most difficult one. All of the staff were friendly and it was comforting to know they were looking after my husband with warmth and compassion."

Linda W
carehome.co.uk rating: 5 out of 5

"On arrival the staff were welcoming, the room prepared and my husband settled quickly. He is comfortable here because the carers and nurses are familiar and that gives him an added sense of security. The meals are varied and he enjoys the curries which are one of the specialities of the chef."

Elizabeth K
carehome.co.uk rating: 4.33 out of 5

"Very friendly staff and clean rooms."

Joy M
carehome.co.uk rating: 4.27 out of 5

We would like to thank you and the team in Memory Lane for making Dad’s Birthday so special. We both finished work early and arrived down at 18:00 yesterday evening where your Team gave Dad a cake and all made the effort to come in and sing along “Happy Birthday” which he really seemed to enjoy.

It was also nice as we managed to take Dad out for a walk around the grounds which for all of us was something we could only think about a few months ago. We also played tap the balloon with Dad which had him laughing and really made it a special visit.

Thank you to Elizabeth and the team on memory lane.......those visits will always stay with us.

Could i please as you to pass on my heartfelt thanks to all members of staff who cared for my Mum during her time at White Lodge.

I chose White Lodge after visiting several other care homes whilst seeking a place for Mum, and my initial impression was that White Lodge was far superior in terms of friendliness, facilities, cleanliness and the standards of care. 

Over the period of Mum's stay that impression was wholly confirmed and I felt entirely reassured she was benefiting from the best possible attention in a comfortable and welcoming environment. Mum regularly referred to White Lodge as home and clearly felt at ease with you.

Although it is invidious to single out any one person, when all of your team have been so supportive and conscientious, I would particularly like to mention Tina, whose constant cheerfulness did so much to keep Mum's spirits high.

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