Reviews for White Lodge Care Home

A wonderful afternoon celebrating my Mum's 90th birthday! A huge thanks to Shayla for decorating the room and making it so special. The room looked incredible! Thank you also to Richard and the team for the wonderful food and beautiful cake. We were all able to relax and enjoy the party because White Lodge did all the hard work. Mum really enjoyed the afternoon and precious memories were made for the family. ❤️

Barchester White Lodge were fantastic in supporting a training course for the British Gymnastics Foundation, Love to Move programme. We were gifted the venue which included lunch for 18 learners. The building was immaculately clean and welcoming, but most importantly, people were engaging, smiled and made sure I had everything I needed for the training. I felt truly cared for so a big thank you from me (the course trainer).

"My mother has now been in residence for 4 and a half months. She has settled in really quickly and slipped into daily routine. The staff are always friendly and happy, nothing is too much trouble. The food is excellent.. 5 stars. Many thanks to all catering staff who are working in the background. The activities are wonderful, keeping the residents stimulated."

Yvonne G
carehome.co.uk rating: 5.00 out of 5

"Any apprehesion about bringing my father from his beloved own home to While Lodge was instantly dispelled. He loves it here: The residents are sociable, one activities wonderful + the staff are obviously a team, working + supporting each other & support the residents. Visitors are made welcome + it is a delight + a relief to know we found a place father loves + deserves to live in."

W O
carehome.co.uk rating: 5.00 out of 5

"Lovely day at the dog show. Very well organised and enjoyed by all the family. All staff so helpful and happy."

Jenna S
carehome.co.uk rating: 5.00 out of 5

"I looked at numerous homes before we decided on White Lodge. The accommodation including the ensuite bedroom is to a very high standard with beautiful views over the gardens. The gardens are extensive and beautifully kept and allow for some lovely outdoor walks. The food looks excellent most importantly the staff are caring and dedicated. The range of activities provided for the residents is fantastic. The manager is very supportive. Mum looks well and happy and speaks highly of the staff. I am happy to recommend."

T R
carehome.co.uk rating: 5.00 out of 5

"The staff are wonderful, nothing is too much trouble. My grandmother has loved getting involved with the activities and we really like the fact we can come along to family events and spend time with her. Barchester White Lodge Care Home is lovely and has more of a hotel feel."

Sarah A
carehome.co.uk rating: 5.00 out of 5

"Our mum was a resident in White Lodge for the final few weeks of her long life. During this time, she received exemplary nursing care and outstanding levels of attention from the nursing staff. The facilities at the home are first-rate, and the home is set in the beautiful Wiltshire countryside. Mum could not have had a more peaceful and caring environment for her final days."

C T
carehome.co.uk rating: 4.58 out of 5

"Mum has been so much happier and positive since coming to White Lodge. She has made great friends and her overall outlook is so much better and the staff have been brilliant! Thank you to everyone who helps make White Lodge such a welcoming and safe space for Mum."

A W
carehome.co.uk rating: 4.75 out of 5

"Afternoon Picnic, very well attended and run. The staff were very engaging and the entertainment was ideal for the audience. The food and beverage were excellent."

M C
carehome.co.uk rating: 4.82 out of 5

"Mum has been staying at White Lodge for 6 months now following an initial 2-week respite stay. She arrived in a bit of a sorry state, recently widowed and suffering from dementia and really not enjoying life. She has been really well looked after, met new friends and is loving life again. Always saying how good the staff are. Very happy that circumstances brought her here. Thanks to all."

R W
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law is a new resident. The home is very welcoming and the food is very good. She is happy to be here."

S C
carehome.co.uk rating: 4.08 out of 5

"Generally the care and attention provided to my brother, he needs more encouragement to move out of bed and to be more mobile to maintain good health. On security we have found the reception area to be unattended on many occasion, but overall we are happy that my brother is being well looked after - he's in the right place."

R B
carehome.co.uk rating: 4.67 out of 5

"Very happy with the care my dad is receiving. The staff and carers are very good with him and care a great deal. The activities and events are brilliant."

Karen N
carehome.co.uk rating: 5.00 out of 5

"Lovely afternoon, an excellent venue, wonderful people, great singer and music enjoyed by all. Thank you for making Mum smile."

Niki B
carehome.co.uk rating: 5.00 out of 5

"I moved my aunt to White Lodge from another care home and I am so pleased I did. I have had regular communication with staff, my aunt is very happy here. The activities are great, my aunt enjoys taking part. I feel involved in her plan of care which is important to me. Overall very happy with White Lodge."

K B
carehome.co.uk rating: 4.42 out of 5

"The room that my brother-in-law resides in is clean and comfortable. Food is varied. Staff are helpful. Activities are good."

J M
carehome.co.uk rating: 4.42 out of 5

"When it comes to the time when you have to put your loved one into full-time care it can be very upsetting and stressful. I can not speak highly enough for White Lodge, my mother-in-law has been a resident since January 2023. Everyone has gone over and above the help her settle, care for and involve her. The nurse staff are so caring and professional that she is thriving with all the excellent care she is having. The activity staff are so kind offering a fantastic opportunity for all the residents to join in with the fun things they do, she really looks forward to activity days. The maintenance team are so helpful, nothing is too much trouble to make her room look like home. The housekeeping team do a fantastic job, White Lodge is very clean in all areas we are so impressed. The catering staff produce delicious meals and are very accommodating to fussy eaters. She has a beautiful room on the ground floor overlooking the lake, it’s so peaceful, as a family we feel so lucky we found White Lodge."

Nicola L
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident of White Lodge Care Home since January of this year. He has at all times been treated with dignity and respect, supporting us both in what has been such a difficult decision for him to leave our home. All staff without exception appear to love their work, this shows in the permanent smiles on their faces. Nothing is too much trouble. (Yesterday 8th of May) we celebrated the King's Coronation at a bbq, an enormous success for the activities team and all staff."

Lorraine M
carehome.co.uk rating: 4.75 out of 5

"My mum is 93 years old, she had been living in her own home for the past 58 years, she had been living independently and on her own for the past 15 years after the passing of my late father. After a short period of illness and hospitalisation, we agreed residential care was the best option for Mum. We highly recommend White Lodge Care Home. The management and staff have provided my mum with first-class residential care from her first day's assessments right through to the present day. Mum is super happy there and now considers it her forever home. The staff at White Lodge put 'care' first in everything they do. Mum speaks highly of everyone there, without exception. The management team listen first and always acts quickly to requests from Mum and our family. We couldn't ask or expect for a better-managed or responsive team. At White Lodge, there are no 'heirs and grace'. What you see is what you get. The decor is sympathetic yet comfortable. White Lodge offers good value with excellent care!"

Rick S
carehome.co.uk rating: 4.75 out of 5

"My wife stayed at White Lodge for a week of respite care. The management and the staff all helped her settle in showing kindness and attention to her needs. When I visited her, she was relaxed and happy just as other residents appeared to be. The full programme of activities kept her stimulated, so important for people with dementia. Knowing my wife was happy and well cared for enabled me to take a much-needed break."

Colin P
carehome.co.uk rating: 4.75 out of 5

"My mother lived in White Lodge for two and a half years. During that time she was beautifully looked after. The care and nursing she increasingly required was unfailingly professional and caring, with the staff always personable, respectful and compassionate. She was treated with such dignity. They clearly became very fond of her. There was always a nurse on duty. I was given regular briefings on her health and was always phoned if there were any issues. The staff were well supported by a good local GP practice. It was a lovely environment for her as it had such a warm and friendly atmosphere. It is a well-appointed place and the food is excellent. It is managed very well. My mother had a lovely, large ensuite room with a charming view over gardens and a lake. I was able to visit whenever I wanted. I thoroughly recommend it. It was - literally- the perfect place for my mother."

Richard L
carehome.co.uk rating: 4.58 out of 5

"Since my sister has been with you (July 2022), she has had exemplary care from everyone on Treetops Ward. Although she has a rare form of dementia the staff are well trained and understand the different types of dementia. Her birthday in January was lovely with banners, balloons and cake. Her nails had been painted and lipstick was in place. Thank you all so much for taking such wonderful care of her and making it easier for her family to leave her with you. One staff member, in particular, is so good with her and always cheerful."

Janette K
carehome.co.uk rating: 5.00 out of 5

"From all my family. Thank you so much for your wonderful care for my wife in the ten weeks she was here. From the management to your wonderful caring team, you were all amazing and so friendly."

Peter L
carehome.co.uk rating: 5.00 out of 5

"My parents were both quite ill when they arrived at the care home. My mother was bedbound during her short stay before she eventually passed away but the care she received during that period could not be faulted and the staff were extremely proficient and treated her with dignity at all times. My father was not bedbound throughout this period and was able to look after himself with very appropriate support from all the staff. He was well fed and made to feel as comfortable as possible with the configuration of the rooms optimised to suit the circumstances. The ability of my wife and I to visit as frequently as possible and stay over when needed is something we were extremely grateful for and certainly helped my father deal with the difficult situation. I can only express how grateful we were to all the staff."

Antony G
carehome.co.uk rating: 5.00 out of 5

"I just had to write to say that Barchester White Lodge Care Home is an amazing home - my mum has been there since July 2022 - although she is very poorly with dementia, staff at the home treat her with the utmost respect and kindness. Last week on Valentine's Day I attended an afternoon tea - there were red balloons, roses, cakes, music and so much more. The atmosphere was amazing and although my mum cannot communicate anymore - she was holding my hand tightly and moving to the music. I was so impressed with the whole event and the home - that I have now offered to volunteer. I really can sleep at night knowing that my mum is in very safe hands."

C B
carehome.co.uk rating: 4.92 out of 5

"After 3 years and a pandemic, White Lodge continues to be supportive, kind and caring - to Mum and me. Thank you, everyone. Mum has significantly declined cognitively but this does not prevent respect and dignity from being upheld and I witness this continuously. This journey is hard but the White Lodge family never fails to walk alongside."

K O
carehome.co.uk rating: 4.58 out of 5

"I have direct access to the general manager."

Mollie G
carehome.co.uk rating: 5.00 out of 5

"The staff are very pleasant and caring, they make the residents feel they are in a safe environment. They also do their best to keep us occupied to starve off boredom."

Rita B
carehome.co.uk rating: 4.83 out of 5

"I visit White Lodge on a regular basis with my therapy dog. I love coming into the home, it's such a welcoming, caring place. The residents I come into contact with are happy and relaxed and are clearly very fond of the activities Coordinator as she is them. The home is always beautifully clean and fresh and very well maintained as is the garden. Any care/nursing staff I might come into contact with are always friendly and appear to enjoy working at White Lodge. I feel privileged to be able to visit White Lodge as a volunteer and my dog is always happy to see the residents. White Lodge is a very special place."

Sue M
carehome.co.uk rating: 4.58 out of 5

"White Lodge has looked after my family member through covid very well and allowed visiting socially distanced throughout. They always are very kind and respectful to her. They handled a recent hospital visit very well and kept us informed. I would highly recommend the scheme and all of the staff. The property and the grounds are kept very nice and there are always activities for people to enjoy."

Julia G
carehome.co.uk rating: 4.58 out of 5

"All positive, excellent could not get better. Food 5-star. the staff can't be more helpful."

V M
carehome.co.uk rating: 5.00 out of 5

"My grandmother is very happy here. The staff all seem lovely, and there are a wide variety of activities for her to take part in, and she always seems to have a lot to say about what she's been up to. The staff/care home have been very accommodating and brilliant at helping to arrange visits despite Covid. The rooms are lovely with a nice view over the lakes. We're looking forward to sunny visits in the summer sitting on the outside veranda!"

Bekah J
carehome.co.uk rating: 5.00 out of 5

"Our experience of White Lodge has been great; despite lockdown and Covid, we have been able to see Mum. The introduction of bedroom visits has been wonderful for Mum just to have that extra contact. The staff are brilliant, so warm and friendly. Mum seems to really enjoy getting involved in activities and keeps herself busy. She is most definitely thriving in the White Lodge environment."

Melanie J
carehome.co.uk rating: 5.00 out of 5

"Have had a great stay here, everyone is so friendly and caring. The food is also good and altogether I can't find anything wrong with the whole set-up here."

H D
carehome.co.uk rating: 5.00 out of 5

"Mum's been at White Lodge just over a year now through these difficult times I wouldn't want her anywhere else. I have the deepest regard for every single person who works there, thank you from the bottom of my heart. The access for visiting has also been superbly adjusted through all the changes."

Maureen C
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff and facilities at White Lodge highly enough in what has been an extremely difficult period of time, both my mother and father-in-law through circumstances took residence at White Lodge just prior to the pandemic and as a result, visiting was initially very limited. Both were welcomed and cared for by an extremely caring team and soon settled in. Sadly my father-in-law has since passed during which time the compassion and support given by all staff members to our immediate family was of an extremely high standard which undoubtedly helped at a very sad time for us all. My mother-in-law remains a resident at White Lodge and is very happy and well cared for with all care provided by a willing, caring team always with a smile, in particular the activities coordinator who not only ensures residents are invited to join in with several activities provided to suit all levels of ability makes a point of taking time to talk to residents and family members during visiting times."

David B
carehome.co.uk rating: 4.83 out of 5

"Throughout her stay at Barchester White Lodge Care Home my mother was treated with dignity, respect and kindness. I was always kept informed of her condition and was invited into the home to meet her GP on one of his regular visits. Whenever I had contact with the nursing or caring team they were always helpful, courteous and polite, the same can be said of the reception staff. The grounds of the home are very well kept and the interior was always clean and tidy. Her room was spacious and well-appointed. The management of the home have set the highest standards of professionalism and go out of their way to get to know their residents as well as relatives."

John M
carehome.co.uk rating: 4.92 out of 5

"Lovely view from the window, across the countryside. Room was clean and tidy. Enjoyed musical entertainment, scrabble challenge and met new friends."

M B
carehome.co.uk rating: 5.00 out of 5

"I like it here very much. The staff are friendly. Food is nice. I enjoy the activities. I have recently enjoyed dancing."

J H
carehome.co.uk rating: 5.00 out of 5

"I have thoroughly enjoyed my stay here and the staff have been wonderful. The food is a real treat. I enjoy the walking and the wonderful countryside views."

J L
carehome.co.uk rating: 5.00 out of 5

"White Lodge is an exceptional care home with superb staff. My parents are very happy and always comment on how nice everyone is and how they are respected and treated with dignity. Dont think you would find a better home with great staff and wonderful surroundings."

David B
carehome.co.uk rating: 4.75 out of 5

"Mum and Dad came into White Lodge on the 11th Match. They have both been very happy. The food is excellent. Staff are kind, considerate and attentive. We all celebrated Mum and Dad's 75th wedding anniversary in the garden. Residents, friends, family and staff were all invited. A fabulous day. A huge thank you to all the staff who took over organising it for the family. We can't thank you enough."

Chrissy S
carehome.co.uk rating: 5.00 out of 5

"Always a pleasure to come here, as I see staff enjoying their work and connecting with the residents. Everyone's so friendly and helpful. I have been coming here for a number of years, so I have got to know the staff and residents, and seeing the smiling faces always brings a warm feeling to me."

Bob C
carehome.co.uk rating: 4.58 out of 5

"Really care given. Nothing is missed or avoided. Comfort is the number one priority to all genders. It doesn't seem like a hospice. Nothing is too much trouble in any shape or form. I express my gratitude and well being for all and sundry."

Roger S
carehome.co.uk rating: 5.00 out of 5

"A very pleasant week of respite care with excellent staff and peaceful surroundings."

Robin G
carehome.co.uk rating: 4.33 out of 5

"My mum has dementia and last year my siblings and I took the difficult decision to move Mum, recently widowed, from her home, into White Lodge. It was the best thing we ever did for her. She settled in well, made friends and gets involved in all sorts of activities, both in the home and in the local area. She loves the staff and knows they care for her. My siblings and I are so relieved and can relax knowing that she is safe in a professionally run and caring environment."

Janet S
carehome.co.uk rating: 5.00 out of 5