What our families say

Barchester Vecta House Care Home Recommended on carehome.co.uk
We score 9.7/10

14 Reviews

Barchester Vecta House Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Requires improvement

16 March 2019

View the reportView our response

"Have been visiting for over 2 years and have always found the staff very helpful, friendly, happy and let themselves be known to you if there are any questions one has in relation to who they are seeing. Always when the drinks cart is around you are asked if you would like a drink. This provider is always clean, tidy, spotless each time I have been around."

carehome.co.uk rating: 4.82 out of 5

"Recently refurbished facilities give a comfortable, homely atmosphere. Staff at all levels are kind, caring, patient and attentive. The level of support from all staff to relatives as well as residents is impressive."

carehome.co.uk rating: 4.67 out of 5

"The home has just been refurbished so currently is lovely and clean and fresh outside areas always look attractive and inviting, although I have never seen them used? In general, I have always felt the care here to be very good and staff very helpful and interactive. However, on this visit, I did not see any of the 'usual' staff members and my mother had not really been attended to all morning which I am not so happy about."

Karen O
carehome.co.uk rating: 4 out of 5

"Mum has been a resident for nearly a month and we have been so impressed with the whole experience. Most importantly the staff throughout are excellent and treat Mum with kindness, knowledge and respect. The difficulties of transferring from independent living to a care home have been difficult for Mum but she has settled reasonably well and is much better physically after only 3 weeks. She is enjoying the excellent food and has surprised us by joining in activities and outings. Credit must go to all the staff."

Ken B
carehome.co.uk rating: 4.75 out of 5

"I find that the home has improved in recent months under new management. My mother likes to regularly have cheese and biscuits for pudding but to my knowledge, only one type of cheese is ever offered. If this is a small indication of menus, then more variety and more imagination is needed. Sometimes, on entering from reception, there is a very strong smell of urine, which is off-putting and unpleasant. I feel that my mother is receiving very good care, all things considered. There is nowhere better on the island for her."

carehome.co.uk rating: 3.83 out of 5

"As a family, we're extremely happy with the care given to my Mother. The premises are excellent and well tended. The staff are caring, gentle and friendly. The management are efficient, understanding and very professional. If and when my time comes I want to be here."

Sarah M
carehome.co.uk rating: 5 out of 5

"Since becoming a resident with dementia at Vecta House Care Home six months ago, my husband has definitely improved with his everyday living. The carers are really kind and attentive and he is happy in his new environment. The care home is spacious and allows my husband 'freedom' of movement which is important to him. This leaves me happy with peace of mind. His appetite has increased and he is looking so much better. He is being well cared for by pleasant, caring staff. Thank you."

Pauline W
carehome.co.uk rating: 4.08 out of 5

"The management showed us around with pride. All the staff said hello to us, unlike my mother's previous home. They quickly learnt mine and my family's names. They treat my mother with respect and care for her dignity excellently. I have recommended Vecta House to friends who have relatives in a similar position."

carehome.co.uk rating: 4.83 out of 5

"My experience as a concerned daughter has been good. My mother was treated with kindness, gentleness and affection. No once did I hear anything said or done that I would have felt uncomfortable with. I would recommend the home without question."

Penny G
carehome.co.uk rating: 4.58 out of 5

"My mum and dad have both been lucky enough to end their days at Barchester Vecta House Care Home. One after 18 months and the other after 3 years. Both have had the care I could only have wished for. I can't thank the staff enough for everything. If anyone has had any experience of Barchester Vecta House Care Home, I have. It's a very friendly home and they have put up with me every day for each amount of time. I can't thank them enough."

carehome.co.uk rating: 5 out of 5

"My husband has been at Vecta House since 2014. I am so grateful to all the staff and managers for the excellent care he receives, I have only ever seen dedicated, caring, respectful, understanding care given to all residents. The manager and his deputy are devoted to their patients- willingly drop everything to fill in to cover absenteeism with an occasional shortage of staff. They will not just use agency staff as they feel it's so important for both patients and relatives to feel there is always continuity of care. Familiar faces to care for so many severely troubled soles. They care for the families so much and involve us in the management of our relatives. I feel the latest quality commission report was damning and harsh and the overall loyalty and dedication of all the staff is undermined. Maybe there were a few things that needed change but to deflate such wonderful care is sad."

carehome.co.uk rating: 5 out of 5

"My mother was a redient at Vecta House from March 2014 until her death in November 2016. She was treated with dignity and utmost care at all times no matter how difficult her behaviour became because of her Alzheimer's Disease. I cannot praise the staff and management highly enough. I also received great support from everyone. Any problems were dealt with promptly and efficiently."

Louise K
carehome.co.uk rating: 4.83 out of 5

"Very pleased with the care given to my husband. He is always treated with dignity and the staff are wonderful. His room is pleasant but the en-suite could do with a facelift. The lounges are a bit tired looking too. The gardens are lovely. The food is plentiful and well presented. A good and varied menu too. He especially enjoys the puddings. He has been in two other care homes but Vecta is the only one he has seemed settled in. They manage him very well."

carehome.co.uk rating: 4.75 out of 5

"I cannot fault Vecta House. The staff are kind, compassionate, caring. Endless patience and understanding with all residents. The patients are clean, tidy, well fed and hydrated. The rooms too are clean, fresh, comfortable. Nothing is too much trouble for anyone. Problems are resolved quickly, sympathetically. Feel very happy with all aspects of care, especially with such completely challenging patients. Very well done."

Mike B
carehome.co.uk rating: 4.92 out of 5

"Vecta House provides stimulating care in wonderful surroundings. Staff are excellent, food excellent. Residents can walk between three wings and enjoy the delightful gardens. They also have a full nursing service for residents nearing the end of their journey."

Pam M
carehome.co.uk rating: 5 out of 5

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