Reviews for Vecta House Care Home

Barchester Vecta House Care Home Recommended on
We score 9.9/10

21 Reviews

Barchester Vecta House Care Home Recommended on

16 April 2020

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What our families say on

"I am so happy that my mother is in the care of Vecta House. All staff treat my mother as if she were a member of their family, than just another resident."

T N rating: 5.00 out of 5

"Very good."

David C rating: 5.00 out of 5

"I can honestly say this home is beyond wonderful! The staff are truly amazing - not only do they do their jobs brilliantly but they actively look to anticipate the residents' needs. If there is a "fall" or problem, they inform you immediately which is very comforting. I know, without a shadow of a doubt, that my mother is well cared for 24 hours a day."

Paula F rating: 5.00 out of 5

"I have never been in a care home before, I was very apprehensive and worried. The welcoming and attentive and so, so caring staff soon put my mind at rest and my experience was wonderful."

Celia W rating: 4.83 out of 5

"Very caring staff and helpful."

John W rating: 4.83 out of 5

"I am completely convinced that every person who works here has to sit a ‘loveliness’ exam as part of the recruitment process! From the manager to the chefs to the nurses to the reception staff - everybody here is just so caring and welcoming. I desperately wish my mum didn’t have dementia, but she does and that being the case, I don’t believe she could get better care. It’s not the building - the bedrooms, lounges or dining rooms that make this place - even though they’re very nice; it’s the ethos and genuine care shown by everyone working there that makes this such an amazing place. I live in Scotland and am much comforted by knowing my lovely mum is receiving such wonderful care. Thank you all so much."

Deborah C rating: 4.92 out of 5

"The staff are all so caring. Everybody has made Mum feel welcome and at home. Nothing is too much trouble and if Mum asks for anything, the staff will always accommodate her straight away. The food is excellent and a wide selection of choices. Coffee and cake are readily available. Entertainment is excellent, Mum is very happy here, this makes the process easier to cope with for the family."

Karen J rating: 5.00 out of 5

"Wonderful staff, kind, polite and caring. The food is excellent, with a large, varied choice. Plenty of activities daily to participate in if you want to. I felt happy in leaving Mum, knowing she would be looked after and cared for in a safe environment. Cannot recommend this home enough - simply excellent!"

Sandra B rating: 4.92 out of 5

"My mum is a new resident. The staff are wonderful, kind, caring, personable and everybody smiles pleasantly! The home is bright, airy and comfortable. The food looks delicious and my mum (not a big eater) enjoyed a three-course lunch while I was there. Thank you Barchester Vecta House Care Home."

Paul M rating: 5.00 out of 5

"The staff appear to be very friendly and have made my mother very welcome. Every time we have visited her, she is very happy with all levels of service, including the food and staff. The facilities are very clean and I would recommend Barchester Vecta House Care Home for anyone suffering with dementia."

Philip J rating: 4.58 out of 5

"My husband was well looked after. He was treated with dignity and respect. At the end of his life all was done to keep him comfortable and we as a family were looked after and comforted."

Dalma H rating: 4.73 out of 5

"My husband is so comfortable and settled since being in the care home. The staff are so caring and friendly, and I am always kept informed regarding any "small" issues which may arise. I am so impressed with the whole set-up of the home that if I found myself in need of care, this would be the ideal place that I would wish for."

Suzanne T rating: 5.00 out of 5

"As a family, we are very very happy with the care and attention that our father is receiving. The staff are always welcoming. They allowed us to give him a piece of garden outside his bedroom window which we planted up with colourful flowers. Everyone who used the garden could enjoy the flowers. We like the hospitality where we can make tea/coffee and share it with Dad in the reception. No complaints."

Angela A rating: 4.50 out of 5

"Very impressed with all the staff we have met. My aunt is very well looked after and I have total faith in the care she is receiving. Each visit we have been treated as friends, not just clients."

Avril V rating: 5.00 out of 5

"I have been coming to visit Dad twice a week and I could not be made more welcome. Dad is happy here which makes us happy. Everyone at Vector House is so kind to us and Dad. We are so happy that Dad has a home here."

S P rating: 4.83 out of 5

"From day one was made to feel very welcome and has been the same every time I visit. It's very homely, clean and well looked after. I leave there knowing my other half is being well looked after, and is happy to stay. I find it is well run, plenty of staff on hand, if you need to ask a question or need help someone is there."

P M rating: 4.58 out of 5

"Barchester Vecta House Care Home couldn't make us feel more welcome when we came to visit our dad. It is so nice to have peace of mind knowing he is being loved and cared for in this safe and pleasant environment. The staff have guided us with the knowledge of dementia which has helped us to acknowledge the right way to be when we visit our dad. There is nothing but kindness all around. It's great all the activities that they encourage the residents to take part in and trips out. Our dad loves it."

A A rating: 5.00 out of 5

"Very good home managed and run by excellent staff. Everyone knows our next of kin (resident) and always greets her by her first name, even those staff not directly engaged in her wing. Special praise needs to go to the activities coordinator who provides almost a daily programme of activities tailored to the individual. The only negative is the cost which has increased significantly for every resident making it the most expensive care home locally. Overall we are very satisfied with the standard of care our next of kin is receiving but Barchester need to review their charges and reduce dividends to shareholders."

S B rating: 4.67 out of 5

"My mother has been in Barchester Vecta House Care Home for over two years. It's so nice to know that she is so well looked after. All the staff are so kind, happy and always have time to care for her."

T N rating: 5.00 out of 5

"This is a lovely, spacy, airy nursing home. The staff are exceptional. The residents are so well treated. Each person called me by name and made to feel happy and content. The staff are so kind to relatives of residents, and we are made to be welcome at all times."

Carole S rating: 5.00 out of 5

"It's lovely to know my mother is in such great care with great staff to look after her."

Trevor N rating: 5.00 out of 5

"My husband has recently moved to Vecta House from another care home that looked after him so well but hadn't a lot of space. Vecta House has space for residents who wander, which my husband does, especially at night, and the staff are so caring, polite and gentle. We, as visitors, are treated respectfully and kindly, so, all good!"

Carole S rating: 5.00 out of 5

"Today we attended a wonderful Platinum Jubilee party, giving our family the opportunity to share a positive, uplifting afternoon with Mum. Thank you for having us, and thanks to all the staff for their efforts."

D B rating: 4.33 out of 5

"My dad moved to Vecta House recently. The staff could not have made us feel more welcome. Everyone stopped, had a chat, and introduced themselves; all staff are happy to help, with a lovely smile. The fact that Mum can have lunch with Dad is lovely. At his last home, we couldn't even have a cuppa with him. The environment is spotless, comfortable and spacious. The atmosphere is calm, cheerful and likes belonging to a family. Well done all!"

Mandy C rating: 4.92 out of 5

"Brilliant team looking after my Mum. Nothing is too difficult for them and all requests have been dealt with in a quick and efficient manner. Regular updates and newsletters from the home. Brilliant party for the Queens Platinum Celebrations."

Alan S rating: 4.83 out of 5

"Vecta House is a lovely home for my mother. Very clean, colourful and as it's all on one level, all windows look out to something to see. All the staff are very friendly and caring. It's so nice to know my mother is so well looked after."

T N rating: 4.92 out of 5

"The setting for Vectra House is quiet and peaceful and the car parking is excellent. Inside the decor is attractive and well planned. The doors to the resident's room are open except for privacy and this gives a feeling of inclusion in the community, especially for the bed-bound. There is an atmosphere of positivity, peacefulness even when the louder residents are are expressing themselves and an invitation to enjoy life. The staff are extremely professional, caring and nurturing, willing and kind and there is a feeling of cohesion. End of life care is beautiful."

S W rating: 5 out of 5

"Staff have been completely alert and proactive to the care needs of my relative. They contacted us as soon as they had concerns his health was seriously deteriorating. He was expected not to live, and they facilitated frequent visits with us, his next of kin, in very difficult circumstances. As a result, my relative has really improved and is getting better day by day; his life has been extended."

Amanda W rating: 4.92 out of 5

"My wife and I have been visiting her aunty for about twelve months. Every time we have been welcomed. We can see the care is on the highest standard and aunty seems really happy and comfortable. The staff obviously go the extra mile for the residents."

M V rating: 5 out of 5

"My next of kin was admitted to Vecta House on 21 October 2021. I have only been once to deliver clothes etc. and was immediately impressed with the actual premises and the staff I met at the time. I telephone weekly to check on how he is and any staff I have spoken with are amazingly friendly, kind and understanding of our situation. Apparently he "is a totally different man" from when he first arrived - eating well (putting on weight), walking about and generally joking and communicating well with the staff. All I can say is a huge thank you to everyone at Vecta House who are, so obviously, looking after him so very very well - it is a great relief to me to know he is in the best possible place now."

Pam S rating: 4.17 out of 5

"I am always received in a cheerful, friendly manner by the staff. They appear to be compassionate with my husband and he accepts what is expected of him, his health problems have been addressed and interventions are clearly explained to me. I leave feeling that he is getting the best care. He accepts my departure without showing any anxiety. The methods being used by the staff seem to be controlling any distress."

P S rating: 5 out of 5

"We want to make this review because the service provided for my mother/mother-in-law is above and beyond the normal standards! She was transferred to this home from another place where she was neglect, approach with no dignity, and much more! All staff in Vecta House worked so hard to gain her confidence, to provide that care that made my mother happy! I want to say it here and I did in person that I never so my mother so happy! We know was a hard process for all staff but all they have done a great job! It's not easy to approach and understand a person with dementia, frightened and scare and who can't communicate her needs. But they have done an amazing job, the interaction was built in a positive way and now my mother is a different person. People with dementia can communicate their feeling through body language and words sometimes! All I can say is that my mother is now happy, she have an amazing care approach and everyone in that company value her with dignity. Thank you."

Cristina W rating: 5 out of 5

"Vecta House and the manager were highly recommended to me prior to my husband's residency. I now feel confident that I made the right choice. He has been a resident for 5 months now and with limited visits due to Covid, my first impressions have been very positive. My husband has complex issues with special dietary needs which means he is confined to his room and is bedbound. I have always found the staff/management to act in a professional and caring manner, updating me as and when necessary on my husband's condition. I feel he is safe and in very good hands which alleviates any concerns I may have as to his wellbeing."

Linda E rating: 4 out of 5

"Dad is looked after well. All the staff are polite and friendly."

Matthew H rating: 4.9 out of 5

"Enjoyable visit. Staff very attentive. Always popping in to make sure everything is okay."

Graham R rating: 5 out of 5

"My husband has had excellent treatment, wonderful food, care and accommodations. He has enjoyed his stay."

Kathleen M rating: 5 out of 5

"I'm unable to complete certain areas of the questionnaire as my husband has complex needs and is confined to his room, he is bedbound and has specific dietary needs. The staff are very caring and approachable always updating me on his condition at this very trying point of time Covid. They have managed this situation so well."

D H rating: 5 out of 5

"My partner has been a resident of Vecta House for almost two years now, and whilst her needs have changed considerably over this period, the staff have always been caring, polite and helpful. The atmosphere is always friendly, and the rooms clean and tidy. Over the past year, visiting has been restricted due to Coivd, but I knew my partner was being well cared for during this difficult period, which meant a lot to me."

Paul R rating: 4.5 out of 5

"Vecta House has been great for my dad. He is happier here than he has been anywhere. The staff are all amazing and go above and beyond to provide a homely and professional service."

C H rating: 4.75 out of 5

"My experience is difficult due to the pandemic of COVID 19. I have not been inside Vecta House only the reception. I saw mum today for the first in 1 month and I have to say she looks very well. I have had contact through phones and meeting with her carers. I am happy to say the care she is receiving is outstanding. The carers at Vecta have made a terrible for my mum and me so much easier."

Louise H rating: 5 out of 5

"The staff at Vecta House are professional and kind, treating residents as individuals and taking the trouble to get to know their backgrounds too. Under extraordinary circumstances during the Covid-19 pandemic, they locked down quickly, keeping their residents safe and well. We have been able to talk to Mum via Skype and Zoom all through this which has been wonderful. It is so reassuring to know that the home’s primary focus is on taking great care of their residents. The home is always clean and tidy, there are activities to do too. Mum always looks so tidy and well-groomed, happy and with a good appetite. Thank you all."

Sally C rating: 5 out of 5

"The whole team at Vecta House make it what it is, so warm and friendly with everyone so caring and professional at what they do. As I do not live on the Island, regular communication is essential for knowing that my sister is safe and well. Being so far away can be difficult but the team do a brilliant job of keeping me involved and giving me peace of mind. My sister is cared for so beautifully and the amazing gardens, plus the spacious layout of Vecta House, gives my sister the freedom to be very happy in her world - to us, this means so much."

Sue C rating: 5 out of 5

"I will always be grateful that my mum spent her last months at Vecta House. She was well cared for and respected throughout her stay. I spent a lot of time here with her and saw first-hand how the staff treat the residents with respect and professionalism. That care and respect were extended to me too; the key staff always made time to talk to me, and give me honest information about my mum's condition. I felt very early on that they got a sense of my mum; which really put my mind at rest. The staff here are a little like superheroes in my mind. They deal with some very difficult challenges that dementia patients exhibit, yet the atmosphere at Vecta is positive and caring. I am so comforted that this is where Mum was looked after. A very huge, thank you, to everyone."

Sarah S rating: 4.42 out of 5

"My mum is resident at Vecta House and has been through various stages of Dementia. The staff are caring and hardworking and Mum is looked after very well. I have no concerns for her welfare or care. Families and residents are treated with dignity and respect at all times. I would highly recommend Vecta House to anyone looking for a care home for a loved one. This is often a really difficult decision to make but I can honestly say the level of care she receives here is exceptional. Nothing is ever too much for the people working to keep her comfortable, well and safe."

Nicky C rating: 4.75 out of 5

"This is an excellently run care home, staffed by decent, caring people. It is a pleasure to visit."

L C rating: 5 out of 5

"The home is lovely, and the staff are very friendly and caring. It's really nice to know that my father-in-law is in safe hands and is being cared for by such professional people."

S R rating: 5 out of 5

"From the moment you enter the home, you feel at home. It is very relaxing and not only is the care exceptional, the experience for visitors is also excellent. Everyone is dealt with in a calm and loving manner. My husband has settled down extremely well and although unaware of his circumstances, he is very happy and content. The family is so very pleased with all aspects of his care."

Suzanne T rating: 5 out of 5

"I am confident that my mother's safety and wellbeing are of primary concern to the staff at Vecta House. I am very happy with the outcome of all conversations with staff to date."

M S rating: 4.33 out of 5

"In the short time my father has been a resident at Vecta House, I have been extremely pleased. All of the staff are very friendly. The home is clean and the food is very good. He is well cared for and looked after."

C M rating: 4.75 out of 5

"I have found the staff and management to be very reassuring and provide excellent all-round care for my husband."

S T rating: 4.92 out of 5

"My wife of 46 years has settled in very well after a bad stay at another home. The staff are great and manager greater. If I had to pick the best staff person it would not be possible. Thank you all for looking after my wife and keep up the good work."

Peter S rating: 5 out of 5

"I found the staff very caring and helpful to my husband's difficulties or forgetfulness and confused times. He found it stressful as he doesn't know why I wasn't there and had forgotten I was in hospital."

Lorraine G rating: 4.25 out of 5

"I have been extremely pleased with the care and attention provided for my wife. The staff are always polite and welcoming and treat the residents with respect and care. I have nothing but admiration for the staff, facilities and the help my wife and I have received."

Geoffrey C rating: 5 out of 5

"In 5 weeks at Vecta House, my husband seems happy and settled. The staff are friendly and helpful and are able to manage his difficult behaviour without resorting to medication. He has improved in mood and mobility since being there."

Joy L rating: 4.5 out of 5

"Simply the best!"

L C rating: 5 out of 5

"Friendly, caring staff. Pleasant surroundings."

R B rating: 3.83 out of 5

"Have been visiting for over 2 years and have always found the staff very helpful, friendly, happy and let themselves be known to you if there are any questions one has in relation to who they are seeing. Always when the drinks cart is around you are asked if you would like a drink. This provider is always clean, tidy, spotless each time I have been around."

K H rating: 4.82 out of 5

"Recently refurbished facilities give a comfortable, homely atmosphere. Staff at all levels are kind, caring, patient and attentive. The level of support from all staff to relatives as well as residents is impressive."

A B rating: 4.67 out of 5

"The home has just been refurbished so currently is lovely and clean and fresh outside areas always look attractive and inviting, although I have never seen them used? In general, I have always felt the care here to be very good and staff very helpful and interactive. However, on this visit, I did not see any of the 'usual' staff members and my mother had not really been attended to all morning which I am not so happy about."

Karen O rating: 4 out of 5

"Mum has been a resident for nearly a month and we have been so impressed with the whole experience. Most importantly the staff throughout are excellent and treat Mum with kindness, knowledge and respect. The difficulties of transferring from independent living to a care home have been difficult for Mum but she has settled reasonably well and is much better physically after only 3 weeks. She is enjoying the excellent food and has surprised us by joining in activities and outings. Credit must go to all the staff."

Ken B rating: 4.75 out of 5

"I find that the home has improved in recent months under new management. My mother likes to regularly have cheese and biscuits for pudding but to my knowledge, only one type of cheese is ever offered. If this is a small indication of menus, then more variety and more imagination is needed. Sometimes, on entering from reception, there is a very strong smell of urine, which is off-putting and unpleasant. I feel that my mother is receiving very good care, all things considered. There is nowhere better on the island for her."

L M rating: 3.83 out of 5

"Since becoming a resident with dementia at Vecta House Care Home six months ago, my husband has definitely improved with his everyday living. The carers are really kind and attentive and he is happy in his new environment. The care home is spacious and allows my husband 'freedom' of movement which is important to him. This leaves me happy with peace of mind. His appetite has increased and he is looking so much better. He is being well cared for by pleasant, caring staff. Thank you."

Pauline W rating: 4.08 out of 5

"As a family, we're extremely happy with the care given to my Mother. The premises are excellent and well tended. The staff are caring, gentle and friendly. The management are efficient, understanding and very professional. If and when my time comes I want to be here."

Sarah M rating: 5 out of 5

"The management showed us around with pride. All the staff said hello to us, unlike my mother's previous home. They quickly learnt mine and my family's names. They treat my mother with respect and care for her dignity excellently. I have recommended Vecta House to friends who have relatives in a similar position."

A J rating: 4.83 out of 5

"My experience as a concerned daughter has been good. My mother was treated with kindness, gentleness and affection. No once did I hear anything said or done that I would have felt uncomfortable with. I would recommend the home without question."

Penny G rating: 4.58 out of 5

"My mum and dad have both been lucky enough to end their days at Barchester Vecta House Care Home. One after 18 months and the other after 3 years. Both have had the care I could only have wished for. I can't thank the staff enough for everything. If anyone has had any experience of Barchester Vecta House Care Home, I have. It's a very friendly home and they have put up with me every day for each amount of time. I can't thank them enough."

L T rating: 5 out of 5

"My husband has been at Vecta House since 2014. I am so grateful to all the staff and managers for the excellent care he receives, I have only ever seen dedicated, caring, respectful, understanding care given to all residents. The manager and his deputy are devoted to their patients- willingly drop everything to fill in to cover absenteeism with an occasional shortage of staff. They will not just use agency staff as they feel it's so important for both patients and relatives to feel there is always continuity of care. Familiar faces to care for so many severely troubled soles. They care for the families so much and involve us in the management of our relatives. I feel the latest quality commission report was damning and harsh and the overall loyalty and dedication of all the staff is undermined. Maybe there were a few things that needed change but to deflate such wonderful care is sad."

J B rating: 5 out of 5

"My mother was a redient at Vecta House from March 2014 until her death in November 2016. She was treated with dignity and utmost care at all times no matter how difficult her behaviour became because of her Alzheimer's Disease. I cannot praise the staff and management highly enough. I also received great support from everyone. Any problems were dealt with promptly and efficiently."

Louise K rating: 4.83 out of 5

"I cannot fault Vecta House. The staff are kind, compassionate, caring. Endless patience and understanding with all residents. The patients are clean, tidy, well fed and hydrated. The rooms too are clean, fresh, comfortable. Nothing is too much trouble for anyone. Problems are resolved quickly, sympathetically. Feel very happy with all aspects of care, especially with such completely challenging patients. Very well done."

Mike B rating: 4.92 out of 5

"Vecta House provides stimulating care in wonderful surroundings. Staff are excellent, food excellent. Residents can walk between three wings and enjoy the delightful gardens. They also have a full nursing service for residents nearing the end of their journey."

Pam M rating: 5 out of 5

"Very pleased with the care given to my husband. He is always treated with dignity and the staff are wonderful. His room is pleasant but the en-suite could do with a facelift. The lounges are a bit tired looking too. The gardens are lovely. The food is plentiful and well presented. A good and varied menu too. He especially enjoys the puddings. He has been in two other care homes but Vecta is the only one he has seemed settled in. They manage him very well."

G M rating: 4.75 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Vecta House Care Home offer?

    Vecta House Care Home offers Dementia care, Respite / Short stay, Services for under 65.