What our families say

We score 9.6/10

34 Reviews

Good

31 January 2018

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"My father was greatly helped by the physiotherapy team who built up his strength in his arms. He went in for 2 weeks respite care which eventually extended to nearly 8 weeks before he was admitted to hospital. Throughout his stay, the individual staff were very caring but lacked management direction. Additionally, there was a lot of agency staff, as a result, the standard of hygiene in his room left a lot to be desired. However, with the appointment of a new management team, there was a big improvement and the level of care provided matched the excellence of the facilities."

Ian R
carehome.co.uk rating: 4 out of 5

"Your staff were pleasant and helpful always. There just were not enough of them. Snow made things difficult but snow aside, more staff were needed. On three occasions the resident was left on the commode for over 45 minutes at 'change over', not acceptable! We were told he would be walked every day. With only one physio this was not possible. Six weeks walking up and down your corridors would have done him so much good. With a few more staff you could live up to your catalogue promises."

M C
carehome.co.uk rating: 4 out of 5

"Our primary concern as a family after my mother in law's fall was to find a nursing home who would provide a caring, secure environment where she would feel comfortable and would be looked after with dignity. We have always found the staff to be caring towards my mother in law and welcoming towards our family and visitors. My mother in law is extremely happy at Tyspane and as a family, this is very comforting."

Susan B
carehome.co.uk rating: 4.92 out of 5

"The staff at Tyspane are all very kind and helpful. They listen to concerns and requests and act on them quickly. From the moment my family contacted Tyspane we have been helped quickly and efficiently and the staff have been very understanding about any glitches and special requests. My Mother is very happy there and tells all her visitors how kind and friendly the staff are. She is very well cared for. The admin team have been very helpful in talking us through the funding."

Caroline B
carehome.co.uk rating: 5 out of 5

"Wonderful staff who have supported both our family and our mother who has dementia. The manager always has her door open for a chat or for any queries staff are second to none in their management roles, seeing an anxious family at a moments notice. Staff are fabulous, always smiling no matter how busy they are."

Lorrayne H
carehome.co.uk rating: 5 out of 5

"My Great Aunt spent 18 months at Tyspane. In that time I saw nothing but care and consideration towards her, fears and anxieties were dealt with promptly. My Great Aunt always said, "They can't do enough for me". Neighbours who also visited said what a nice atmosphere in the unit. My Great Aunt's passing at the home was dealt with in a dignified and professional manner."

Mark H
carehome.co.uk rating: 4.58 out of 5

"I always think you have got to be a special kind of person to work in a care home and the staff at Tyspane are amazing, hardworking, making it a family atmosphere. It's very hard to put a parent into care, so trying to find one that's like home is very hard, but finding Tyspane was a good find. So thank you, each and every one of you, for being the best."

Denise S
carehome.co.uk rating: 4.58 out of 5

"Having worked in and visited many care/nursing homes in Devon over 20+ years, Tyspane is exceptional - in a class of its own. The staff, however busy, they are are smiling, friendly and approachable. The environment is so welcoming, relaxed and warm utterly amazing. Care is tailored to individual needs maintaining dignity and respect. Activity programme is excellent as are the meals. If I ever needed care whether Day Care/Respite Care or Residential care. Tyspane will be my first (and probably only) choice."

Viv Y
carehome.co.uk rating: 4.83 out of 5

"I have a double total hip replacement and last week had a final x-ray and assessment at the hospital where it was performed. Both hips are correctly placed and balanced and I will continue to improve - I believe that a stay at Tyspane of 2 weeks after each operation played a great part in my recuperation. The physio, care and attention and good food all meant I had no worries and could concentrate on recovery. I am now 81 years old."

J L
carehome.co.uk rating: 5 out of 5

"I am very satisfied with the care given to my husband. All the staff are loving and very attentive to his needs."

Ann B
carehome.co.uk rating: 5 out of 5

"My husband was placed in the home on his deathbed deliberately by myself and our children so that he could have a "good" death, peacefully surrounded by his family. This was perfectly achieved. His room was lovely and quiet. The staff were so very caring. He actually passed away in the early morning. We were not there but I was informed immediately. He was laid out so beautifully that we felt relaxed and at peace as he was too. I could not have asked for more over the 4 days he was in the care home."

A R
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Tyspane for nearly 3 years. My brother, sister and myself are extremely happy with the care that she receives, and my mother always tells me how happy she is there. She thinks of it as her home. The food is excellent, the entertainment is wonderful and my mother is happy with everything. I visit at various times of the day and on different days, and the staff always welcome me, are always happy and smiling albeit they are always rushed off their feet. The benefit of additional staff would make the staff's lives a little easier as no matter how short they are, they always make time to their own detriment, not to the detriment of the residents. Excellent in every way."

Jeannette B
carehome.co.uk rating: 4.83 out of 5

"Our sister-in-law was at Tyspane for end of life care (terminal lung cancer) for some months. Throughout her time at Tyspane everyone treated her with kindness, compassion and professionalism. They respected her individually and allowed her to retain that and her personal dignity to the very end. As we moved around Tyspane on our regular visits, we were always struck too by how warm and friendly everyone was - there was a lovely atmosphere there. When her final days came we were so grateful to be with her for the final days and nights and for all the support that we and she were given, so that she was able to be calm and comfortable in her final hours. We were very touched by how the staff clearly care about, and for, her and highly recommend Tyspane."

J D
carehome.co.uk rating: 4.58 out of 5

"My aunt suffered a stroke and she lost her speech and mobility. She was fiercely independent and always wanted to stay in her own home. After hospital and rehabilitation, she needed nursing care. As her next of kin I searched for a nursing home and found Tyspane. My aunt soon settled in and I will always be grateful and thankful to the staff at Tyspane. The care was exceptional. All the staff were caring, helpful and went that extra mile for my aunt. My aunt was always clean and well presented as she could do nothing for herself. Tyspane is a warm, friendly, caring, happy place. My aunt sadly passed away. The staff were wonderful and helped my family at a sad time."

Jayne L
carehome.co.uk rating: 5 out of 5

"My brother was in Tyspane from May 2016 until April 2017 when he sadly passed away. He was very happy there once he had settled in. He was treated at all times by all the staff from every department with care, consideration and dignity. I always found them very helpful and considerate. I spend a lot of time away and it gave me a clear conscience to know that he was well-cared for. Even the management sending me texts when I was away and he was unwell, informing me of his condition that day."

Jackie C
carehome.co.uk rating: 4.75 out of 5

"My father, aged 93, has recently had two periods of respite care at Tyspane following a couple of heavy falls. He has received some excellent care including some intensive physiotherapy that has helped him to regain some confidence in walking again. The overall improvement in his well-being has now enabled him to return to his bungalow where he wants to be. I am most grateful to the staff at Tyspane for their professionalism, kindness and assistance to my father during this difficult period. Thank you again for your assistance in the various issues we were facing in this instance."

M G
carehome.co.uk rating: 4.58 out of 5

"I am delighted with the outstanding support and care my mother is receiving from all the staff and management at Tyspane. I am the only surviving relative and live 200 miles away from the home so I'm very reliant on the staff, all of which have provided outstanding support for my mother."

G S
carehome.co.uk rating: 5 out of 5

"I spent 2 weeks in Tyspane after having a hip replaced first in January and then in August because I had no relatives living near. I had a very comfortable room in a well run establishment. A wide choice of excellent food, well presented and with wine. Personal care was provided - a most respectful manner. My laudry was done and room and bathroom cleaned daily. Finally but not least, I has physiotheraphy every day which gave me confidence to get back on my feet and start using my new hips."

J L
carehome.co.uk rating: 5 out of 5

"I have the utmost praise for all carers, nurses, food and hygiene, staff and of course administration and management. My husband's time at Tyspane Care Home was sadly short but I know it was the best care he had received in that time. The carers are all so friendly and will also take the time to ask about the feelings and well-being of the relatives. It was much appreciated and I can't thank them enough."

Susan M H
carehome.co.uk rating: 5 out of 5

"The best testament that I can give Tyspane is to tell you that my husband always considered that he was in a hotel with everyone well and truly looking after him. All the staff were kind, considerate and very thoughtful for his needs - at all times. They are a very dedicated unit - not only to the residents but their families also. I cannot speak too highly of them."

S B
carehome.co.uk rating: 4.42 out of 5

"My dad spent his last month in Tyspane Care Home following an unexpectedly short illness. The majority of the nurses and healthcare assistants gave my dad loving, compassionate care. One agency nurse, in particular, was one of the kindest most empathetic people I have ever met. Overall the care my dad received was fantastic."

Lisa P
carehome.co.uk rating: 4.17 out of 5

"I have a lot to thank Tyspane for, my husband was admitted in July. He has health and mobility issues and we had a very difficult and sad situation to cope with in Devon. The home is happy and caring and my husband was always treated with respect and dignity. The medical support was excellent and Tyspane arranged for a full psychiatric review which resulted in a change in his drugs and my husband is now a lot better. He was moved back to the midlands last week and it was with regret he left the excellent home."

M A
carehome.co.uk rating: 4.42 out of 5

"My dad wasn't in Tyspane for very long, about 5 months. He had cancer, and as it was inoperable. We knew what the outcome would be. The whole time he was there he was happy, cared for by people who couldn't have done more for him if he had been their own dad. At the end, he died two hours before his eighty-seventh birthday. They were compassionate beyond belief. My mother is a resident there now and I know for a fact, there is no better care she could get, anywhere."

Lyn W
carehome.co.uk rating: 4.58 out of 5

"Overall Dad received very good care. His physical needs were well catered for. We were pleased with the staff's approach to the care offered to Dad: which we considered to be considerate and professional. The home seemed to have a positive welcoming atmosphere, particularly in the communal lounge and dining areas."

Iain M
carehome.co.uk rating: 4.42 out of 5

"-Amazing staff. -Good building. -Great care. -Not so good some nights. -Food started okay and went downhill to fairly awful."

M G H
carehome.co.uk rating: 3.92 out of 5

"My mother spent the last eleven weeks of her life here. The care she received was second to none. She was made to feel welcome, safe and comfortable. Her wishes were respected and the staff were cheerful, professional and very caring to my mother and to my father when we visited. We were all supported through what was a very difficult time."

C J
carehome.co.uk rating: 4.58 out of 5

"Understaffed during the week and very understaffed at weekends. Bank nurses don't know enough. Found certain staff very rude and uncaring. Rooms are drab, needs redecorating. Clothes kept going missing, even though labelled clearly."

Susan B
carehome.co.uk rating: 2.67 out of 5

"My daughter aged 51 has very bad M.S and was in need of complete nursing care. Since moving to Tyspane in August 2015, she has blossomed, gained confidence and is very happy and very busy, even though she cannot stand/walk and is hoisted everyday, she cannot swallow with ease and often chokes, her dietary care is well provided for. The care she gets, enables her to live a full and contented life, with quality and dignity. I no longer cry when I leave her, as her condition has saddened me greatly. I now know she has good care and she is happy."

Miriam S
carehome.co.uk rating: 5 out of 5

"My husband was a resident for only three months, during which time he seemed very happy there and formed a very loving relationship with some of the staff who understood his dementia problem and treated him very sentimentally. I visited him every afternoon and obviously wasn't able to monitor hour by hour caring, but from what I saw everything appeared to be first class. Unfortunately my darling husband passed away unexpectedly a few weeks ago. The staff, form the senior members to all the nurses and carers were very kind during that awful time. I hold Tyspane in great esteem. It is a pity that the very high fees prohibit more people from experiencing this care home. They are the highest in the area."

M Y
carehome.co.uk rating: 4.75 out of 5

"Tyspane does all it can to maintain and improve the quality of life for it's residents. I was impressed with the frequent contacts made by staff with residents and the speedy response made to any call for assistance. There is a wide range of activities available at Tyspane itself; trips to outside venues are also arranged where this is appropriate. I am glad that my friend was able to spend the last 8 months of her life at Tyspane."

David P
carehome.co.uk rating: 4.73 out of 5

"As you see I was only here for a short time having had a hip replacement but I found the staff so helpful, kind and caring and always smiling!"

D C S
carehome.co.uk rating: 4.8 out of 5

"My mother, who was 97 years old, occasionally went to Tyspane Nursing Home for respite care when my husband and I were away from home. She always enjoyed her stays there and commented on the care and attention she received. I got to know several of the staff very well. On her last visit, she had a massive heart attack. The local doctor was already with her as she had mentioned feeling unwell. Everything that possibly could have been done was but unfortunately, she died. The staff at Tyspane were wonderful - both to mum and to me."

Deiadra S
carehome.co.uk rating: 5 out of 5

"Well, what can I say, I've ticked all the right boxes!! But I must add that I can only say on behalf of my daughter's 3 daughters, her sister, her partner and myself (dad), that the care and attention she was given during her time spent at Barchester Tyspane Care Home was excellent in every respect. And I would also like to add that we found when visiting my daughter, all the staff here were very, very supportive to us at all times. Thank you all so much."

Brian N
carehome.co.uk rating: 5 out of 5

"I would like to compliment all the staff who shows such care to my 52-year-old daughter with M.S all the staff regardless of position show her such commitment, and interest in my daughter, which helps her so much in retaining a cheerful outlook in life. Today I attended a physio class in the lounge, where the physio shows such enthusiasm, dedication and does a fantastic job. I looked around and saw 20 senior people all trying to use a hand or leg and with a sparkle in their eye having fun. The entertainment manager and physio are forming a choir for Christmas. What a wonderful way to keep them all motivated. Awake and alive and interested. I hope I end my days in such a caring place."

Miriam S
carehome.co.uk rating: 4.92 out of 5

"I rate the home as good to excellent in all categories. I visit my wife, who has severe Alzheimer's almost daily and have done so for over four years. The management and staff are always caring, approachable, friendly and courteous. Any concerns I have are dealt with quickly and efficiently. I fully understand the difficulties but have noted on some visits, particularly at weekends and bank holidays, there have been an apparent shortage of staff and like most care establishments, agency staff have to be employed, who, whilst caring, put more pressure on the permanent staff on duty and do not know fully the requirements of the residents. Living on my own at 80 years of age, my visits to my wife and the home have become a great help to me, as I socialise with the staff and some of the residents, who I have known for much of my life."

David
carehome.co.uk rating: 4.33 out of 5

"Tyspane Nursing home is a very caring home, mum has been there for year and a half now and she has come on so very well. All the staff are all so very helpful and nothing is too much trouble. It takes a special person to be a carer and they're all lovely here. There are always things going on, lots of keep them occupied. The manager runs it very well. She always has a smile on her face, made you feel very welcome."

D S
carehome.co.uk rating: 5 out of 5

Tyspane Barchester Healthcare

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