What our families say

"Your staff were pleasant and helpful always. There just were not enough of them. Snow made things difficult but snow aside, more staff were needed. On three occasions the resident was left on the commode for over 45 minutes at 'change over', not acceptable! We were told he would be walked every day. With only one physio this was not possible. Six weeks walking up and down your corridors would have done him so much good. With a few more staff you could live up to your catalogue promises."

M C
carehome.co.uk rating: 4 out of 5

"The staff at Tyspane are all very kind and helpful. They listen to concerns and requests and act on them quickly. From the moment my family contacted Tyspane we have been helped quickly and efficiently and the staff have been very understanding about any glitches and special requests. My Mother is very happy there and tells all her visitors how kind and friendly the staff are. She is very well cared for. The admin team have been very helpful in talking us through the funding."

Caroline B
carehome.co.uk rating: 5 out of 5

"I always think you have got to be a special kind of person to work in a care home and the staff at Tyspane are amazing, hardworking, making it a family atmosphere. It's very hard to put a parent into care, so trying to find one that's like home is very hard, but finding Tyspane was a good find. So thank you, each and every one of you, for being the best."

Denise S
carehome.co.uk rating: 4.58 out of 5

"I have a double total hip replacement and last week had a final x-ray and assessment at the hospital where it was performed. Both hips are correctly placed and balanced and I will continue to improve - I believe that a stay at Tyspane of 2 weeks after each operation played a great part in my recuperation. The physio, care and attention and good food all meant I had no worries and could concentrate on recovery. I am now 81 years old."

J L
carehome.co.uk rating: 5 out of 5

"My husband was placed in the home on his deathbed deliberately by myself and our children so that he could have a "good" death, peacefully surrounded by his family. This was perfectly achieved. His room was lovely and quiet. The staff were so very caring. He actually passed away in the early morning. We were not there but I was informed immediately. He was laid out so beautifully that we felt relaxed and at peace as he was too. I could not have asked for more over the 4 days he was in the care home."

A R
carehome.co.uk rating: 5 out of 5

"Our sister-in-law was at Tyspane for end of life care (terminal lung cancer) for some months. Throughout her time at Tyspane everyone treated her with kindness, compassion and professionalism. They respected her individually and allowed her to retain that and her personal dignity to the very end. As we moved around Tyspane on our regular visits, we were always struck too by how warm and friendly everyone was - there was a lovely atmosphere there. When her final days came we were so grateful to be with her for the final days and nights and for all the support that we and she were given, so that she was able to be calm and comfortable in her final hours. We were very touched by how the staff clearly care about, and for, her and highly recommend Tyspane."

J D
carehome.co.uk rating: 4.58 out of 5

"My brother was in Tyspane from May 2016 until April 2017 when he sadly passed away. He was very happy there once he had settled in. He was treated at all times by all the staff from every department with care, consideration and dignity. I always found them very helpful and considerate. I spend a lot of time away and it gave me a clear conscience to know that he was well-cared for. Even the management sending me texts when I was away and he was unwell, informing me of his condition that day."

Jackie C
carehome.co.uk rating: 4.75 out of 5

"I am delighted with the outstanding support and care my mother is receiving from all the staff and management at Tyspane. I am the only surviving relative and live 200 miles away from the home so I'm very reliant on the staff, all of which have provided outstanding support for my mother."

G S
carehome.co.uk rating: 5 out of 5

"I have the utmost praise for all carers, nurses, food and hygiene, staff and of course administration and management. My husband's time at Tyspane Care Home was sadly short but I know it was the best care he had received in that time. The carers are all so friendly and will also take the time to ask about the feelings and well-being of the relatives. It was much appreciated and I can't thank them enough."

Susan M H
carehome.co.uk rating: 5 out of 5

"My dad spent his last month in Tyspane Care Home following an unexpectedly short illness. The majority of the nurses and healthcare assistants gave my dad loving, compassionate care. One agency nurse, in particular, was one of the kindest most empathetic people I have ever met. Overall the care my dad received was fantastic."

Lisa P
carehome.co.uk rating: 4.17 out of 5

"I have a lot to thank Tyspane for, my husband was admitted in July. He has health and mobility issues and we had a very difficult and sad situation to cope with in Devon. The home is happy and caring and my husband was always treated with respect and dignity. The medical support was excellent and Tyspane arranged for a full psychiatric review which resulted in a change in his drugs and my husband is now a lot better. He was moved back to the midlands last week and it was with regret he left the excellent home."

M A
carehome.co.uk rating: 4.42 out of 5

"Overall Dad received very good care. His physical needs were well catered for. We were pleased with the staff's approach to the care offered to Dad: which we considered to be considerate and professional. The home seemed to have a positive welcoming atmosphere, particularly in the communal lounge and dining areas."

Iain M
carehome.co.uk rating: 4.42 out of 5

"My mother spent the last eleven weeks of her life here. The care she received was second to none. She was made to feel welcome, safe and comfortable. Her wishes were respected and the staff were cheerful, professional and very caring to my mother and to my father when we visited. We were all supported through what was a very difficult time."

C J
carehome.co.uk rating: 4.58 out of 5

"My husband was a resident for only three months, during which time he seemed very happy there and formed a very loving relationship with some of the staff who understood his dementia problem and treated him very sentimentally. I visited him every afternoon and obviously wasn't able to monitor hour by hour caring, but from what I saw everything appeared to be first class. Unfortunately my darling husband passed away unexpectedly a few weeks ago. The staff, form the senior members to all the nurses and carers were very kind during that awful time. I hold Tyspane in great esteem. It is a pity that the very high fees prohibit more people from experiencing this care home. They are the highest in the area."

M Y
carehome.co.uk rating: 4.75 out of 5

"As you see I was only here for a short time having had a hip replacement but I found the staff so helpful, kind and caring and always smiling!"

D C S
carehome.co.uk rating: 4.8 out of 5

"Well, what can I say, I've ticked all the right boxes!! But I must add that I can only say on behalf of my daughter's 3 daughters, her sister, her partner and myself (dad), that the care and attention she was given during her time spent at Barchester Tyspane Care Home was excellent in every respect. And I would also like to add that we found when visiting my daughter, all the staff here were very, very supportive to us at all times. Thank you all so much."

Brian N
carehome.co.uk rating: 5 out of 5

"I rate the home as good to excellent in all categories. I visit my wife, who has severe Alzheimer's almost daily and have done so for over four years. The management and staff are always caring, approachable, friendly and courteous. Any concerns I have are dealt with quickly and efficiently. I fully understand the difficulties but have noted on some visits, particularly at weekends and bank holidays, there have been an apparent shortage of staff and like most care establishments, agency staff have to be employed, who, whilst caring, put more pressure on the permanent staff on duty and do not know fully the requirements of the residents. Living on my own at 80 years of age, my visits to my wife and the home have become a great help to me, as I socialise with the staff and some of the residents, who I have known for much of my life."

David
carehome.co.uk rating: 4.33 out of 5