Reviews for Sutton Grange Care Home

"I was discharged from hospital, I was mobile but needed a "safe space" for a few days. Sutton Grange quickly completed all the paperwork and assessments. They were ready for me when I arrived. All the staff knew I was expected and as new staff came on duty they asked if I was "D". Everyone was friendly. There was a a good choice of food which was well cooked and presented. The other residents were friendly. There were activities if you wished to join in. The weather was good that weekend and so i spent some time in the gardens catching up on my reading. The bedrooms were as good as a first class hotel. The best point about Sutton Grange are its staff - they are professional ,and caring. I wouldn't hesitate to recommend it for respite care or a long term home."

Having visited a number of homes I can only say that this home feels like home. The manager made me feel at ease and was understanding. We made the right choice as this home has everything from kind staff, nice gardens, entertainment and good choice of food. This is a home were they actually care, not just provide care. Highly recomended.

"The care provided to my parents during 1 weeks respite was really good....all the carers were professional and I felt comfortable leaving my parents in their care. The only possible area for improvement was the catering....."

"Very clean, very welcoming, brilliant staff, would highly recommend."

"Mum stayed at sutton grange for respite following a hospital stay, she found it to be very comfortable, the staff are lovely, it is a very good. Home from home! Great food choices, plenty of activities to get involved in, mum had fun."

Sutton Grange staff are very friendly and really care about their residents. Great facilities and lovely gardens. Lots of activities throughout the week with lots of staff participation. Nicely decorated with a modern feel. Carousel have really enjoyed delivering our music sessions to their wonderful residents. Happy atmosphere 🥰

I’m a professional singer and have been performing at Sutton Grange for many years. It’s one of the most welcoming, professional and caring homes that I’ve been to. Always clean, the staff are fantastic and the residents always look happy.

"After an illness, Dad was left in a frail state and was happy to go into residential care. From the start, staff were caring and thoughtful, cheerful and punctilious in looking after Dad. Dad's room is very pleasant and sunny. Cleanliness is very good, as is the decor. The dining room, food, table layout are of hotel standard. Dad is very complimentary about the food, staff... all of it. The unit is small (twenty residents) which allows individual care. This is, by far, the best home I visited and is excellent value."

"In March 2024, my mum, who has dementia, will have been living at Sutton Grange for four years. Since then, her condition has, of course, progressed, and the nature of the care provided has evolved as appropriate. I remain very impressed at the quality of the care and the regular reviews when I am able to discuss my mum's health, needs and care plan. The staff are absolutely lovely, every time I visit. Thanks to everyone at Sutton Grange for everything you do."

"Very pleased with the care my husband receives, the cleanliness of the home, the good meals that he is given, and also the good entertainment. Each resident is catered for their own personality and needs."

"Both my parents are being cared for at Sutton Grange in different areas because their needs differ. Overall we as a family are delighted with their care and can see that they both have settled well and are benefiting from the care and attention given to them. Staff are always warm and welcoming. We feel that communication could be improved between senior carers and family and that there seems to be a lack of continuity of carer at times. Catering is good, but the menu seems repetitive and there is a lack of fresh fruit available. Staff numbers I understand make it difficult to help residents who are bed-bound eat, but time with them at meal times means a lot and helps with mood and wellbeing. We would like to thank all staff and understand some of the challenges they face on a daily basis. Seasons greetings to everyone."

My father was a resident at Sutton Grange for just over six months from March 2023 to his death in Sept 2023. He enjoyed the sunny aspect of the home, the garden, the resident dog, the food and all the activities which seemed to me to happen almost daily from Mad Hatters Tea Parties to Quizzes to mini-lectures.

Most of all he was extremely happy with the staff who looked after him with care and respect. They made the last few months of his life much more bearable and in particular he was appreciative of Leah, Rob and the handyman.

We felt welcome to visit at any time and enjoyed a good chat with the staff and a cup of tea.

The administration and paying his fees was very straightforward.

We are deeply grateful to everyone there for what they did for him and know that it made a difference to his final months

"My father was a resident at Sutton Grange Care Home for just over six months, from March 2023 to his death in September 2023. He enjoyed the sunny aspect of the home, the garden, the resident dog, the food and all the activities which seemed, to me, to happen almost daily, from themed tea parties to quizzes to mini-lectures. Most of all, he was extremely happy with the staff who looked after him with care and respect. They made the last few months of his life much more bearable, and in particular, he was appreciative of one member of staff, the activities coordinator and the handyman. We felt welcome to visit at any time and enjoyed a good chat with the staff and a cup of tea. The administration and paying his fees was very straightforward. We are deeply grateful to everyone there for what they did for him and know that it made a difference in his final months."

"My husband was transferred to Sutton Grange Care Home in October after 6 months in the hospital because of his dementia. He settled in well straight away and was much happier than he had been in the hospital. Over the last 3 months, his physical health has improved and he is much calmer and more lucid than previously. He has regained the weight that he had lost in the hospital and joins in with organised activities of which there are many. I am so thankful for the care he receives from all the staff. They are all compassionate and respectful and I have nothing but the highest praise for them and the management."

"I currently have both my mum and dad at Sutton Grange care home. They are both settled and receive a good level of care. I find the home friendly with good staff of a very caring nature. The Manager is very approachable and knowledgeable about the needs of both my parents."

"I didn't want to put my husband in a care home, but after caring for him for three years with dementia I was ready for a rest. l tried two care homes but all he wanted was to come home, in fact, he managed to get out of the first one and was running into the road. l only wanted two weeks rest so l tried another one and after two days he fell and broke his hip, after his time in hospital. l found Barchester Sutton Grange Care Home, what a difference! He settled very quickly and didn't even ask to come home. It was like going into a hotel, the staff couldn't do enough for us. l can recommend this care home to anyone. Thank you to all the staff and the management for their care and attention to my husband."

"I consider Sutton Grange to be very well led by an excellent role model the general manager. The team of managers, nursing personnel, carers, chefs, administrators, housekeeping and activity team are all very professional and fully engaged in their roles and duties. My mother stayed only for a short time at the end of her life and she was very well nursed and cared for considering numerous challenging conditions. A nursing and care home is very well recommended."