What our families say

We score 9.6/10

33 Reviews

Inadequate

09 May 2018

View the reportView our response

"Sutton Grange has gone through a very rough time over the last 12 months, but I am pleased to say this is now changed due to the change of Management. The staff has changed. The wheat from the chaff has made a great difference. Menus have been changed with more choices. Care to residents have not altered as they were exceptional, caring, kind and compassionate."

P W
carehome.co.uk rating: 4.33 out of 5

"My sister moved 200 miles to Sutton Grange. When we arrived, the staff all came together to welcome her and help unload cars of her belongings. The staff are very attentive and encouraging. The management is very professional but also friendly and helpful. This undoubtedly is the best care that she could expect to receive and also a lovely room with a garden outlook."

Jill R
carehome.co.uk rating: 4.75 out of 5

"I am very pleased that my mother-in-law is in such a good home as Sutton Grange with excellent carers looking after her."

Geoffrey W
carehome.co.uk rating: 4.42 out of 5

"Mum has greatly improved since going to Sutton Grange. Staff are very friendly and caring, and I am kept well informed of Mum's wellbeing. I visit mum regularly. She has been out on several outings and enjoys the activities provided."

Pam S
carehome.co.uk rating: 5 out of 5

"My mother was in full-time care in Sutton Grange until her death in August. During her eighteen months of there, she was shown great care and love. She was treated as a human person with dignity and respect. The staff were always about and ready to help. The management now in place were clear in their philosophy of making it a home where residents felt they were at home. They succeeded in this with my mum and even though her illness made caring a difficult situation, she was happy there. I always felt confident in the welfare my mum received across her time there. Staff were always friendly and supportive. I always wanted my mum to return to Sutton Grange after her hospital stays. They worked closely with the medical services to ensure she received her medication promptly and in line with guidance. I would recommend it as a care home which is striving to improve and build upon its good practice. I would have had no hesitation in placing my mum back there if it had been possible."

Stephen D
carehome.co.uk rating: 4.42 out of 5

"My mother has been a resident at Sutton Grange for just over 2 years. Whereas in the early days we were impressed by the care provided and atmosphere, we noticed changes during the latter part of last year that were not good. During the last 3 and a half months, however, with changes in staff and management, things have improved greatly."

Lynne S
carehome.co.uk rating: 3.67 out of 5

"We were glad to get my mother into this home early in 2018 after our experience of good end-of-life care for my father. The facilities for residents and their friends and family are excellent with many different areas to sit and lovely grounds to enjoy in good weather. This adds to the quality of our time together when visiting. Since May, changes in management, development of staffing structures and additional staff training are all having an impact on the atmosphere which seems happier and more purposeful. The staff try hard to offer a range of activities tailored to individuals' interests and needs and we have seen my mother improving as she has been able to participate more."

M R
carehome.co.uk rating: 4.33 out of 5

"If I had been asked at the beginning of this year to complete this survey my answers would definitely have not been as high as I have now given. Since new management came in and took over in April I have noticed great improvement across the whole experience at Sutton Grange, from staff being much happier, residents looking much more alert and healthy and generally a good feeling in the home."

Judith H
carehome.co.uk rating: 4.83 out of 5

"I was so glad that I was able to get my sick husband into Sutton Grange. He couldn't have had better care. Everyone was so kind and looked after the family as well. Nothing was too much for them."

R M
carehome.co.uk rating: 4.45 out of 5

"He is walking better and the staff reports are excellent."

Phil S
carehome.co.uk rating: 5 out of 5

"My mum was in Sutton Grange residential then after a brief spell in hospital in the nursing wing. Staff in both were wonderful, mum and us, as a family, received such love and support. Thank you."

J W
carehome.co.uk rating: 4.92 out of 5

"From my initial meeting with the manager to review mum for respite to mum spending a week with Sutton Grange, I was made to feel confident that my mum would be well looked after. It was the first time for mum going into respite care so was a little scary for us all. I would recommend Sutton Grange Grange from my experience this time. Thanks for looking after mum."

Paula D
carehome.co.uk rating: 4.17 out of 5

"All round 5-star quality and service plus!"

David M
carehome.co.uk rating: 5 out of 5

"Mum visited for respite and has received excellent, compassionate care. Thank you."

J W
carehome.co.uk rating: 4.92 out of 5

"Excellent service and care from senior carer. Not easy to complete form in total as so many individuals are concerned, some are excellent, some are poor, some are fair to medium."

G R
carehome.co.uk rating: 3.7 out of 5

"Today 9th March, the care has been especially good thanks to a certain senior carer here at Sutton Grange. She spent time with dad, gave him a wet shave and generally made him feel a lot better and well groomed. This is how it should always be - Thanks to good well-trained staff."

Kay G
carehome.co.uk rating: 3.33 out of 5

"All the family were put at ease when entering the home by the manager and staff. They gave everyone confidence in the ability to care for my mother the standard of cleanliness of the home is exceptional."

Paul M
carehome.co.uk rating: 4.92 out of 5

"Excellent care and facilities. All the staff are extremely friendly. Open day had a great singer."

B C
carehome.co.uk rating: 5 out of 5

"I am very satisfied with the service and care my wife receives. This home is a beautiful, comfortable and very welcoming place. I cannot praise the staff enough for their care and commitment here to others. Well done all round."

Ron R
carehome.co.uk rating: 5 out of 5

"I have been a resident at this home since January 2015. During that time I have settled down, as well as can be expected and have been cared for in a sympathetic and professional manner. In general, the menu and food quality have been good and whilst I cannot say it is just like home, nevertheless I do not think that under the circumstances I could not have chosen a better situation. However, for some time, there is one area which has been causing me concern and that is in the position of general manager. Since my arrival, which is less than 2 years ago, we have had 2 so called permanent managers and at least 4 to 5 temporary ones, a situation I would suggest, that does not ensure the consistent and efficient running of the home. I am somewhat surprised therefore that a large and experienced company would allow this situation to develop, and in particular, at a home which has only recently been opened. As a senior manager in industry for many years, I am well aware of the importance of having an experienced manager in charge, either of a department or a company. Particularly for the staff involved who require a stable and worry-free environment in which to work. At a rough guess, I would suggest that over the past year at least 30% to 40% of the management work has been carried out by the present under management staff who, in my opinion, have coped with a difficult situation in an efficient manner, and who in my opinion, should be considered if a further vacancy arises here. I must apologise for taking up your time with this "problem" but feel that for my own peace of mind, at least, it was important that one resident at this home should make you aware of his feelings in this matter."

Kenneth B
carehome.co.uk rating: 4.17 out of 5

"I have been more than pleased with the dementia unit at Sutton Grange called "Blossom Walk". The care staff are very good. The facilities for entertaining residents not so good. There are men who would welcome "something to do" nuts, bolts, making things from playdoh etc. Many mornings all they do is sit or walk around."

B B
carehome.co.uk rating: 4.33 out of 5

"My dad has settled so well here at Sutton Grange. It has certainly exceeded my expectations and as a family, we're happy with the wonderful care that dad is receiving."

Carmel M
carehome.co.uk rating: 4.83 out of 5

"I entered the home on a short term respite period following a long period of caring for my wife until a suitable home was found for her. Sutton Grange would have been ideal for myself but due to my medical condition and medication prevented full experience of respite. Sleeping difficulties. Home made all possible help but were limited by nature of my problems."

Edward E
carehome.co.uk rating: 4.17 out of 5

"Sutton Grange is a fantastic home. It was my father's (and our) second home for a period of respite care. The staff are second to none, going over and above the call of duty. I could not thank them enough for the care and support they gave us, and would recommend them to everyone!"

Tania S
carehome.co.uk rating: 5 out of 5

"I can't praise the staff at Sutton Grange enough. They are all kind, caring and make time for individual residents and their families with a genuine desire to help. Caring for the elderly is an extremely demanding job and all of the staff, without exception, take a very professional approach to their jobs, regardless of the role. I am sure there will be days when they find things difficult to cope with but they always have a smile and a word of greeting for residents and visitors alike. The home is clean, comfortable and welcoming. My father is cared for in a manner befitting his needs and as a result his health has improved. I would like to thank everyone for what they do for him."

Maria O
carehome.co.uk rating: 4.92 out of 5

"I take a great deal of comfort from knowing that my Mother is cared for by professional but kind staff, I am aware that they make every effort to offer person centred care, whilst still maintaining her dignity and individuality. My Mother has been cared for in a few homes and this is by far the best place, firstly for standard of care and secondly for the warm and homely environment. I feel a sense of comfort when I visit Sutton Grange, just like when I visited my Mother, before she became my "different" Mother, due to the Alzheimer's. Thank you to all those wonderful people at Sutton Grange , who have given my Mother a better quality of life and for putting my heart at ease ??"

Pauline Mc
carehome.co.uk rating: 5 out of 5

"My Grandmother was moved into Sutton Grange late last year. Upon my first visit I was overjoyed with the facilities and staff. I wanted to take the time to review the home as all members of the team are always happy and made visits enjoyable and their hard work deserves recognition. From reception/office - kitchen staff and all the wonderful carers in between every one at SG ensures residents are cared for to the highest standards, while maintaining an upbeat and pleasant living environment, something that due to their workload most carers are unable to maintain. I am particularly impressed with the monthly coffee mornings that are held for residents and their family to attend, the sing songs in particular I know my nana enjoys thoroughly! (and the home made cakes are delicious!) the facilities and general feel of the place differs dramatically from other care homes. There is no sense of it being a 'care home' or somewhere for 'old people' - its in fact more like a 5* hotel, with stunning decor and a homely feel. With interactive objects all around her attention is always taken by bright and familiar objects as opposed to being sat in front of a tv all day - something I have seen happen in the past. Recently I have moved overseas. In an attempt to help me remain in contact with her the staff at SG have kindly been taking time to live Skype me on days such as Christmas so that I had the chance to well wish my nan. I am so overwhelmed at the kindness of this act that I just had to take to carehome.co.uk and ensure that Sutton Grange received (Another) 'EXCELLENT' review.I have no problem recommending this beautiful home and its dedicated and wonderful staff. I am extremely happy with the level of care my nana is receiving and am simply thrilled she has been fortunate enough to become a resident at Sutton Grange. Thank you to all of the staff for their continual hard work and first class caring of someone who is very important to me. Kelly B. Australia"

Kelly B
carehome.co.uk rating: 5 out of 5

"My wife moved to Sutton Grange Care Home a few months ago from another home. The staff and carers are all so friendly and caring. My wife is very well cared for and the home is more than I expected. If I require care for myself in the future I would only want to live in this beautiful home."

Ron
carehome.co.uk rating: 5 out of 5

"Lovely building with attentive staff good food and clean facilities. My mother-in-law seems to be very happy and well cared for in Sutton Grange. The staff there are professional and caring in carrying out their duties which is reflected in in my mother-in-law's well being and contentment . Overall we are very happy with Sutton Grange."

Chris M
carehome.co.uk rating: 5 out of 5

"Sutton Grange is in my opinion an excellent care home, the staff are dedicated and very caring, the rooms and the general layout provide a very comfortable, secure and clean environment for both residents and visiting family members. The best endorsement I can provide is from my Father who is a current resident, after a difficult settling period he has now with the help of the staff, settled in beyond our expectations. He maintains that he 'loves it here' and constantly praises the quality of the food, the staff and his room."

David M
carehome.co.uk rating: 4.83 out of 5

"Environment excellent. Dad loved the garden and the trees. The food was lovely and the staff. Only lacked some male company to chat to of his own age but that's standard."

Pamela
carehome.co.uk rating: 4.75 out of 5

"Sutton Grange in Banks near Southport is a wonderful place to be cared for especially when nearing the end of your life. It is an excellent Care Home, 5 star Plus with wonderful caring staff for both client and the family they are very professional and supportive, nothing is too much trouble. They treat you with dignity and love, the Staff from the management to the nursing staff to the chefs and cleaning staff, they are are all excellent. The nursing Wing comes Highly recommended by our family."

Karen W
carehome.co.uk rating: 5 out of 5

"My Mother-in-Law has stayed for 2 weeks. the care she received was top notch. The staff, nurses, and bosses were so friendly and helpful. When we left on our honeymoon we could relax knowing that my Mother-in-Law was in very safe hands. She seemed to be happy staying here. We will definitely be using Sutton Grange again."

A T
carehome.co.uk rating: 5 out of 5

"First impression excellent, very clean and tidy, staff are friendly. Mum was very well cared for, food looked very appetising. Would have no problem using and recommending again."

Ian T
carehome.co.uk rating: 4.92 out of 5

"Exceptional levels of care received by each and every member of staff. Truly amazing people. I speak on behalf of all my family, thank you so much. You have all been so amazing. I also know that a very special gentleman would also want to thank you all."

Lucy
carehome.co.uk rating: 5 out of 5

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