What our families say

Barchester Paternoster House Care Home Recommended on carehome.co.uk
We score 8.9/10

16 Reviews

Barchester Paternoster House Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

06 July 2016

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"My Aunt was a resident at this home since February 2017, the cost of £1400 pounds per week for her care was extremely high for the care given. My aunt was bed bound and on a feeding tube, she had dementia and could be aggressive. Her care was never fully correct causing the deterioration of her health with lots of further health problems. The staff require better training on dementia and how to properly look after patients in their care. When my aunt passed away we did not even receive a phone call to offer condolences or the offer of help when we went to collect her belongings. The least the staff and management could have done was send to a card of condolences. During my aunts time there, many concerns were raised but never properly dealt with and if they were dealt with they took a long time for answers."

H G
carehome.co.uk rating: 1.92 out of 5

"I like the staff who are very good. Staff are caring and management do listen. A five star home."

D S
carehome.co.uk rating: 5 out of 5

"The care my father has received since he first came in has, in my opinion, been of a very high standard. As far as I can tell, the ongoing care is still of the highest standard."

David T
carehome.co.uk rating: 5 out of 5

"My wife is looked after very well and the unit sister is exceptionally good. Staff are very kind."

C J
carehome.co.uk rating: 4.67 out of 5

"I look forward to coming here, it's so friendly and everybody calls me by name. I know my husband is being well looked after."

Eileen M
carehome.co.uk rating: 5 out of 5

"Very, very happy about my stay here, all my needs are cared for. I feel that all my needs are being met. My room has always been maintained and clean. Activities have always supported my needs and cared for me when I went out. Food is nice, happy with food provided for me. People support me when I request something. I feel very lucky that I've come to this home. My experience is overall positive. Very happy to have wifi."

M P
carehome.co.uk rating: 4.33 out of 5

"I am very happy with the care my husband is receiving on the memory lane unit. Staff are compassionate and caring."

J F
carehome.co.uk rating: 3.92 out of 5

"My husband has dementia and he cannot walk. He has been at Paternoster for over 18 months. He is looked after very well, with kindness, dignity and his physical and medical needs are thoroughly provided for. The carers are always cheerful, friendly and professional. His bedroom and the living areas (lounge and dining room) are bright, clean, pleasant and well maintained. Because of all this, he settled in quickly and now seems content and happy most of the time. I visit frequently (roughly every other day for about 1 hour) and he greets me with pleasure, but is usually not at all anxious when I leave. I am very happy with my husband's care in Paternoster."

Anne W
carehome.co.uk rating: 4.42 out of 5

"The home has a very warm and welcoming atmosphere. All the staff throughout the organisation are friendly and caring. The residents are treated as individuals and the staff are fully aware of their preferences and their personalities and will always try to ensure that all their interactions with the individual take their preferences into account. The staff will always try to inject humour into the residents' days to make the residents' days more pleasant."

G J
carehome.co.uk rating: 4.08 out of 5

"Wonderful care. Mother in law is a resident here. Palliative care. Staff are very friendly and caring. Very pleased especially with her key worker. A lady who really cares for her patients. Would not hesitate to recommend."

Paula B
carehome.co.uk rating: 4.25 out of 5

"I am very pleased with the care my mother is given, although my other can be fiery sometimes but the cares have so much compassion they know how to treat this. I feel I have no complaints whatsoever."

Pamela C
carehome.co.uk rating: 4.17 out of 5

"I have found Paternoster's carers to be very efficient and their kindness far outweighs what she received in the last place. I am more than happy she is being cared for here."

Margaret M
carehome.co.uk rating: 4.8 out of 5

"I have only met with very helpful and polite staff. I have never made prior appointment for seeing my brother but he is always clean, comfortable and happy about his circumstances."

Susan B
carehome.co.uk rating: 4.58 out of 5

"My mum has been a resident since last year. Staff are excellent, kind and caring. I feel safe knowing my mother is well looked after."

Richard G
carehome.co.uk rating: 5 out of 5

"My wife has now been a resident for the last ten years. She is well looked after, always clean and comfortable. The staff are very attentive and have patience with all residents. The staff are angels."

C D
carehome.co.uk rating: 5 out of 5

"My husband has been in the dementia unit for about 6 months. He settled in well thanks to the kindness and care of the staff and on most days he is contented and in a good frame of mind. (Though sometimes a bit sleepy) he particularly enjoys music therapy sessions which happen once or twice a month and he likes listening to a male singer and to be involved in ball therapy (which has happened once so far.) He also likes activities round a table (picture bingo etc) He is still rather resistant to some aspects of personal care but I think this is improving."

A W
carehome.co.uk rating: 4.58 out of 5

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