Reviews for Paternoster House Care Home

"My nan came to the home just before Christmas 2023 and I and the rest of the family are blown away by the care my nan is receiving. I come in as much as I can and each time she seems more and more healthier and happy. The staff across the home are extremely friendly and have massively reassured us as a family that my nan is being well looked after and is happy to be here."

Marianna M
carehome.co.uk rating: 5.00 out of 5

"Our mum, unfortunately, suffers from dementia and her care needs are complex, thankfully we have found a great home where she is cared for and her needs are met perfectly. Visiting regularly for a number of months now has allowed us to see how the staff of Parklands not only care for our mum but also all the residents in the home. They are not only extremely professional in their care they also show respect and genuine fondness for all the residents in their care. As a family, we are grateful that we have found a place where our mum is safe and cared for which befits the love we have for her. Thank you, Paternoster, and particularly the ladies of Parklands. We would 100% recommend this care home for your loved one."

Andrew M
carehome.co.uk rating: 4.58 out of 5

"When I came here for a week, I was very upset, but everyone put themselves out to put me at ease, day and night. I had a complete washdown every day. My medication was always on time. All the staff were always asking if I was ok. The cher always came out of the kitchen to speak to me. The lady at reception always made my family welcome. Overall, it is a rest home but made more of a hotel with medical care. I will be back as a visitor as I was invited and I will do some charity music shown very soon to say thank you."

John C
carehome.co.uk rating: 5.00 out of 5

"I visit my sister-in-law and I am very impressed with everyone and all the activities that happen within. It is so nice that I can come anytime and join in. The staff are all so happy and the residents are as well."

Linda B
carehome.co.uk rating: 5.00 out of 5

"Very comfortable, friendly surroundings, all residents appear happy and content. Love the itinerary of day-to-day activities. It's been a lovely visit, especially as my friend seems to have happily settled in after just a short time. I didn't want to leave!"

Sue R
carehome.co.uk rating: 5.00 out of 5

"The care home is very welcoming, clean and friendly. The staff are always happy to speak to all family members. The activities are brilliant, lots of different things to do very engaging and fun. The home has a very high standard of cleanliness."

C M
carehome.co.uk rating: 5.00 out of 5

"My mum has never been so happy in a care home before. There is so much attention paid to each resident, and the care and love from the staff are just wonderful. Mum especially loves all the activities during the day, trips to the cinema/pub and outings to the local nursery to buy plants for the garden. I'm so glad we chose Paternoster House."

Donna B
carehome.co.uk rating: 5.00 out of 5

"There are not enough thank you’s that I could say/type for the work and efforts of the team at Barchester Paternoster House Care Home. The carers are wonderful, the manager is helpful and efficient and the activities team are exceptional. The activities mnager goes above and beyond for every resident and their family, always trying to ensure residents have the best possible experiences they can. She is a credit to Barchester! Thank you all."

S O
carehome.co.uk rating: 5.00 out of 5

"I have been coming to the home weekly to visit my gran for over a year, and I have always had the warmest of welcomes. Everyone is so kind and caring, and everybody knows my gran! She is so happy there, and I wouldn’t want her anywhere else. Everyone is so friendly, all the residents too, and it feels like a home from home - like I’m going to my gran's house. Thank you all so much for everything that you do."

C L
carehome.co.uk rating: 5.00 out of 5

"When I walked in to see my grandad, the staff welcomed me, they are very professional. The care home has a very homely feeling. We were offered tea, coffee etc. and said we can help ourselves. The home is very clean and today. My grandad really enjoys the home and the company with staff and residents."

K R
carehome.co.uk rating: 5.00 out of 5

"I enjoy it here and the staff are very supportive."

John T
carehome.co.uk rating: 5.00 out of 5

"Driving into the premises I noticed how neat it was, plenty of parking space. We were greeted at reception and shown the way to a lovely room. Good aspects and light. Overall, everywhere was neat, clean and tidy and had a good atmosphere. The staff were above and beyond, very friendly and nothing was too much trouble. We both thoroughly enjoyed the birthday party. Compliments to all."

L R
carehome.co.uk rating: 5.00 out of 5

"We came from a distance to visit our friend who was celebrating his 95th birthday! We were very impressed by the friendliness of all the staff also the beautiful bedroom and cleanliness in all areas. We were delighted with my friend's appearance."

E D
carehome.co.uk rating: 5.00 out of 5

"Nanny has been living and in the care of Paternoster House for over half a year now! On regular visits, I'm always so pleasantly surprised by the friendliness and supportive staff always on shift. I love being able to see via social media the trips Nan goes on and the photos enjoying herself. She looks so happy! Thank you for all you do, always!"

V R
carehome.co.uk rating: 5.00 out of 5

"Since my nan has been in your care, she looks healthier and is generally in better care. You guys are making sure she's eating properly and her sugar is okay. She doesn't seem lonely anymore and gets involved in the activities."

P B
carehome.co.uk rating: 5.00 out of 5

"Although we didn't use your home for very long we were pleased that we did. Everybody was very caring and helpful."

A A
carehome.co.uk rating: 4.67 out of 5

"Paternoster House Care Home meets all the needs in taking care of my mother. I’m so happy I made the right choice to bring her there. Mum is very happy there, we speak daily over the phone if I can’t go to see her, the staff are excellent and they keep me updated on Mum's meds, her diet intake etc. Couldn’t ask for more. I highly recommend it."

Monika A
carehome.co.uk rating: 5.00 out of 5

"I think that it is very good."

Mary M
carehome.co.uk rating: 5.00 out of 5

"Following 2 weeks of respite, Mum has decided to remain as a resident stating "I feel at home here and feel very comfortable". Staff are very welcoming and willing to answer any questions. My measure of a good care home is whether I feel confident leaving my loved one in their care at Paternoster House, I certainly have no worries at all."

Ray M
carehome.co.uk rating: 4.42 out of 5

"My first impression was exceptionally clean, welcoming staff, always with a smile on their faces. After 4 weeks my opinion has not changed. My wife's birthday was recently and I asked if it was possible to have a few friends come over to see her, they agreed and offered to put on a spread (with birthday cake) which the chef needs to be praised. The attentiveness of staff served and made sure all the guests including the children had food, with all this in mind this is why I can give the home a 5* rating and have peace of mind that my wife is being looked after better than I could provide at home."

P L
carehome.co.uk rating: 4.92 out of 5

"Very pleasant and friendly environment throughout."

S M
carehome.co.uk rating: 5.00 out of 5

"My sister come here two weeks ago and I'm so happy with all the care of the staff, they all seem so caring. I only live a few minutes away so I can visit her more a less every day. My dad was in here for three years I had no complaints, at the moment my sister seems happy which I'm happy about. She was so unhappy in the hospitals she was in, so it's nice to see her smile in a long while."

P G
carehome.co.uk rating: 5.00 out of 5

"On arrival, we were all greeted and made to feel welcome. The staff are absolutely amazing; they go above and beyond to help families and residents. Every day you are greeted with a smile. It is a very friendly atmosphere and very clean every day. I'm very pleased with my mum's care she is being given and how in a short space of time, she has settled in really well."

Paul S
carehome.co.uk rating: 5.00 out of 5

"Very good and helpful staff. Excellent food. Plenty of activities available. My partner's needs are dealt with professionally and with empathy."

J H
carehome.co.uk rating: 5.00 out of 5

"My wife has MND and has been a resident here since May 2022. All the staff we've met have been very friendly and have treated us with care, respect, dignity and understanding. My wife's care both personal and medical has been excellent. I was apprehensive about her going into a nursing home, however, she is receiving better care than I could give her at home. My one criticism would be that her room and its facilities need a bit of TLC or upgrading, the cleanliness of the room is not a problem and the housekeeping staff do a very good job."

S C
carehome.co.uk rating: 4.55 out of 5

"The staff are friendly and helpful. The location is lovely and the facilities are good. The food looks really nice and there are plenty of activities for residents to get involved with which is great."

F M
carehome.co.uk rating: 3.67 out of 5

"Paternoster looked after my father-in-law for a couple of weeks on respite. He was made to feel extremely welcomed and was treated respectfully. His care was really considerate, and he was well looked after. The food was very good, and attention to all his needs was very evident. He had a bad experience in a previous respite and was extremely worried about his stay, but was full of praise when I picked him up."

Lena B
carehome.co.uk rating: 5.00 out of 5

"A lovely care home they really look after you always care for the people and nothing is too much trouble. 100% and more would recommend this care home they take them out on outings and look after them well."

J D
carehome.co.uk rating: 4.92 out of 5

"Joined for an afternoon with a singer. Staff were fantastic, and amazing to see residents enjoying themselves singing/dancing. Staff very friendly and helpful. Thank you."

Kelly C
carehome.co.uk rating: 5.00 out of 5

"I have found this very lovely, clean and staff so friendly; they have been so kind to my auntie."

T W
carehome.co.uk rating: 5 out of 5

"The staff are really nice and helpful. The building is spotlessly clean and comfortable. My aunt seems really happy."

Maria T
carehome.co.uk rating: 5 out of 5

"Mum is calm and settled, happy in her new home. I'm very impressed with the caregiving team. My visits to the home have always been good. Many thanks to all for keeping Mum safe and well."

Stephen W
carehome.co.uk rating: 3.75 out of 5

"We are all so happy Mum is so well cared for in Paternoster. The staff are wonderful, caring people. It is wonderful to know that Mum is safe, happy and so well looked after. We are so very happy and grateful to all the staff."

Joanna Q
carehome.co.uk rating: 5 out of 5

"We came to Paternoster House to see dad, he looked so happy and well. This is the first time since Christmas, he was bubbly, healthy and happy. While we were visiting they had a singer who had everybody enjoying and joining in the singing. Paternoster is an awesome caring place. Thanks to all the staff."

K G
carehome.co.uk rating: 5 out of 5

"Excellent care, very professional. The staff are very approachable and supportive. My uncle settled very well here."

A N
carehome.co.uk rating: 5 out of 5

"Excellent."

A H
carehome.co.uk rating: 5 out of 5

"I would recommend this home to all. You get a warm welcome when entering."

B W
carehome.co.uk rating: 5 out of 5

"I find the home very good. The food is brilliant, I find the staff very friendly and caring. I would recommend this home to anyone who needed extra support. I have a lovely view from my bedroom which looks out onto the gardens, I often see birds and other wildlife including a muntjac. I am very much enjoying my stay here at Paternoster House."

G H
carehome.co.uk rating: 5 out of 5

"When I first came here, I was very excited about meeting the residents, carers, staff and the management team as they were very polite and friendly and treated me with a lot of respect, compassion and dignity! I’m very happy that I had this opportunity to stay at Paternoster House permanently because they look after you very well, and I feel very safe staying here. I would highly recommend this care home to anyone needing care and support and to anyone who feels vulnerable or has a disability as you would get full care and treatment. This home has treated me like I am part of a forever growing family."

M P
carehome.co.uk rating: 5 out of 5

"My family and I are very happy with the care given to my wife in Paternoster House. The staff in Parklands support and look after my wife so well with kindness and gentleness. All the staff at Paternoster House are helpful and supportive to us all."

G N
carehome.co.uk rating: 4.5 out of 5

"I just want to say how happy I am that my Step mum is in such a wonderfully caring environment. She is very happy and well looked after in the Memory Lane community by specialist Dementia carers. Before becoming a resident she was scared and confused but now she feels safe and secure. The staff are always friendly and informative. I just wanted to say a massive thank you to the staff especially now in these difficult times. You are the best!"

Joanna Q
carehome.co.uk rating: 5 out of 5

"Friendly environment. Caring staff. Comfortable furniture. Wonderful and reassuring to see staff that genuinely care."

W D
carehome.co.uk rating: 5 out of 5

"I visited my dad and to see how happy he is in this beautiful care home. I met the new manager and she is absolutely outstanding nothing was any trouble. You can see how much she cares about all her residents and staff 110% devoted. I am so glad my dad is in this care home I wouldn’t want him anywhere else, you know he is getting well looked after. I have also recommended this care home to a friend and would also recommend to anyone. This is the care home to be in."

Kevin S
carehome.co.uk rating: 5 out of 5

"On my last visit to my friend, I found that the activity staff made me feel very at ease through conversation. To reassure me that my friend's needs were being met and that she was being looked after at a high standard. The staff were very informative and knowledgeable on the care that was being given to my friend and I can only but praise them for their efforts as my friend was upset upon seeing me. The staff were professional and composed and reassured my friend that she was ok and receiving the best possible care that she needs. I hope if anything comes from this review that the staff receive the praise and recognition they deserve because they truly are an asset to the business and they are already doing a great job with caring for your residents!"

Jade B
carehome.co.uk rating: 4.58 out of 5

"My husband went into Paternoster in June 2020. It was an extremely difficult period emotionally even without Covid. Because of the pandemic, I couldn’t visit the home and had to rely on word of mouth, reviews, reports online. From day one I have been impressed with the care and dedication of all the staff, the respect given to both my husband and myself. I even had a call from the chef going through my husband’s (who is vegetarian) likes and dislikes. A special shout out to Parklands staff who couldn’t have done more for my husband when he came out of hospital extremely unwell in January. Their genuine care and dedication was and has always been second to none, The new manager has introduced Zoom calls for relatives providing a welcomed communication channel. Any concerns voiced from my experience have been followed up (waiting area for results of Covid tests before indoor visits etc). Looking forward to getting to know my husband’s Paternoster family more post-Covid."

Christine J
carehome.co.uk rating: 4.58 out of 5

"Very clean, good personal care, good health care, listen to concerns. A good management team that involves family members and has made positive changes in a short time. The staff are friendly and caring. Very clean and well-maintained care home."

Dyon M
carehome.co.uk rating: 4.83 out of 5

"I find the staff extremely helpful and caring."

P S
carehome.co.uk rating: 5 out of 5

"Whenever I call on the tablet to speak to my mum over lockdown she was always happy and smiling. When I visited her the other day she was pleased to see me and she told me she was happy. The carers and activity staff keep me updated, and the activity staff sent a lovely Easter card from my mum with a picture of her on it. It was lovely. Well done."

M G
carehome.co.uk rating: 4.92 out of 5

"I came to visit my dad as he had recently moved from another care home to Paternoster, and the staff that greeted me at the front entrance and showed me to my dad's room were very welcoming and friendly. I couldn’t wish for better staff to be looking after my dad. The atmosphere in the home was very warm, caring and absolutely spotless. I also met the new manager, who I must say, was absolutely outstanding, so very helpful. I personally couldn’t ask for a better manager to be running this home. I will certainly be recommending this care home to friends and so on. Thank you so much to all staff and manager for making my dad comfortable and caring for his every need."

Bev S
carehome.co.uk rating: 5 out of 5

"I visited my mum recently and she was so happy to see me, I asked if she was happy and she said yes, which meant the world to me. The carers on Memory Lane are lovely and caring ensuring my mum has everything she needs. They treat her with dignity and respect. I received an Easter card from my mum, which the brilliant activities team arranged and sent, they are a brilliant bunch and had taken the time to take a picture of my mum for Easter and made it into an Easter card. There is now a new manager, who is really helpful and I just hope she stays, she is making time to listen and action our requests and seems so positive and enthusiastic. In her short time of being there, she already seems to be making a difference."

Marissa G
carehome.co.uk rating: 4.92 out of 5

"I could not ask for better angels to be caring and looking after my mum. The nurses and activities team are amazing and nothing is too much for them to do. My mum having diabetes 2, the chefs have regulated her diet so is no longer having to take diabetic tablets and the staff regularly weigh her etc to keep a close eye on that particular condition. During lockdown not being able to visit was hard but always felt reassured she was well cared for and always involved in activities. I spoke to the new general manager after she recently took up the new post and again, felt so reassured and relieved. I really couldn’t highly recommend this particular care home highly enough. Thank you to all the angels that work there."

Justine G
carehome.co.uk rating: 5 out of 5

"Firstly, if you have a relative/friend in The Barchester Paternoster care home in Waltham Abbey, you will be pleasantly surprised by the caring, kindness and professionalism of the staff. On calling daily to speak to my father, I was treated with respect and got to speak to my father, every time. I have to mention the one person that struck me as one of the most professional and kindest people I have met, during my father's time in the care home, the manager. She went above and beyond on my visit to the home, to not only make me, as the visitor comfortable, but also the genuine care she had towards my father. I got to witness this first hand. She completely understood, the mental health impact, on not only the visitor, on seeing their loved one, but also the resident's mental health too. The manager seemed to have a built-in understanding of the consequence, this pandemic has had on us all. I could tell straight away, on meeting her, that the care for her residents was paramount."

Bisi O
carehome.co.uk rating: 5 out of 5

"After 2 and a half months of my dad being in hospitals and a care home (assessment unit), eventually, he was put into Paternoster care home. He spent almost 6 weeks there on end of life care and it was the 1st time in months that he wasn't talking about coming home almost every day. I know he really liked it there and we were all really happy with the care that he received until the day he passed. Obviously, things have been different due to covid and not being able to visit but we were given the chance to see him in his last couple of days which we were really grateful for. All the staff were fantastic. All were very polite and helpful and we can not thank them enough for the amazing work that they do and the wonderful way they looked after my dad right up until the end. I would highly recommend this care home. They are great."

Elizabeth A
carehome.co.uk rating: 4.58 out of 5

"Upon my mum's arrival at Paternoster, all the staff were very welcoming to Mum and very comforting to me, which was very needed! All the staff on Parklands and the activity team are extremely caring and treat Mum like their own family, which is a great comfort. They treat mum with care and dignity, meeting all of her needs and wants. The Home Manager is exactly what you would want from a Home Manager, caring, compassionate and takes time out of her day to check in with residents and their family members. Thank you all."

Sarah O
carehome.co.uk rating: 5 out of 5

"I am very satisfied with my son's care. The care home is lovely, very clean and comfortable."

B W
carehome.co.uk rating: 5 out of 5

"I would like to express how happy I am with the care that I receive. I would highly recommend Paternoster House to anyone who wants first class care and treatment."

M P
carehome.co.uk rating: 4.92 out of 5

"In general, all the staff are helpful and attentive to detail and value for money is good. Although food choices could be more varied although if requested the chef will try to provide these."

G D
carehome.co.uk rating: 4.25 out of 5

"We are very happy with the way Meadowlands care for our Dad. Always willing to deal with any queries we have and help Dad with the phone so that we can have a chat. They all seem very dedicated and genuinely caring. The Activities team have facilitated garden and window visits so as to help us keep the contact going through Covid. Lovely Care Home."

Glynis P
carehome.co.uk rating: 4.25 out of 5

"The staff at Paternoster are caring, friendly and very professional. My Partner has been in the home for nearly 3 years now and is very settled and well cared for. The lockdown has been particularly hard for both of us but Paternoster has been wonderful and nothing has been too much trouble in making the window visits as nice as possible for everyone. Although I would normally visit every evening I have no worries that my partner is being well looked after during this difficult time. I would like to thank all the staff at Paternoster but in particular the staff on Memory Lane for all the care and hard work they provide every day for the residents to feel safe and well cared for."

Sandra
carehome.co.uk rating: 4.58 out of 5

"I have been really impressed by the dedication and hard work of the OT staff during COVID. My elderly mother has been supported in many ways to ensure that she is still able to visit my father, and whilst COVID has made visits challenging, my mother has been helped to understand the changes and also enabled to have time with my father which is important for both of them. Communication from the OT staff has been good, and I feel that my father is being supported."

Ruth B
carehome.co.uk rating: 3.33 out of 5

"Considering we are in lockdown, the care of my father is a priority. The only thing I would like to see is that we are allowed visits to the rooms. The staff have taken every precaution to keep him safe, but it's frustrating sitting outside. But the way you keep him safe is excellent; everything is done to a high standard. Staff are excellent and friendly."

M H
carehome.co.uk rating: 4.75 out of 5

"I had my first meeting with my wife since lockdown, 4 months ago. It was arranged very well by the activities team, who were at hand during my visit to assist and made me feel at ease and comfortable. All the staff at Paternoster House have always been helpful and supportive. The staff in the Parklands unit have always been supportive and keep me updated on my wife's progress. Thank you so much for caring for my wife. Thank you."

G N
carehome.co.uk rating: 4.75 out of 5

"I have been very happy with the care provided to my husband over the years. The grounds have been lovely to use in the good weather. Activities for special occasions have been really good fun."

Janet F
carehome.co.uk rating: 4.25 out of 5

"Very happy with the care which the resident receives, we feel that he is treated as a member of their own family. The communication from the home has been excellent during the lockdown and we appreciate the visit today."

J B
carehome.co.uk rating: 4.75 out of 5

"The home and staff are very welcoming. I feel that the staff are genuine and very caring. It's good to feel that he is being looked after so well. I'm always contacted if these are any concerns with Dad, know that we can discuss. Very happy that he came here."

G P
carehome.co.uk rating: 4.55 out of 5

"Mum settled in really quickly and was so different from how she had been in a previous home. She seems happy and comfortable here. All of the staff are always friendly and happy to help. Our family feels very comfortable with Mum being here, as we know she is well looked after."

E B
carehome.co.uk rating: 5 out of 5

"It has been amazing to see my dad today after four months. He has been well looked after and supported during this difficult time. We, as his family, are very thankful to all the staff for looking after him during the pandemic."

A B
carehome.co.uk rating: 4.08 out of 5

"Overall I am very pleased with the care provided by this home for my mother. She is eating good meals regularly, keeping busy and making friends - what else can we ask for? They keep us updated with pictures of what she gets up to which is a nice touch."

J B
carehome.co.uk rating: 4.5 out of 5

"My friend has been very well supported since they moved into your home. It’s been a very difficult time and we have been Skyping him often to keep in touch which is good. I can tell that they are doing everything that they can to keep everybody safe."

Maurice J
carehome.co.uk rating: 4.83 out of 5

"My husband's condition makes him very volatile. The carers re aware of this and extremely supportive. His care needs are multiple and appear to be well catered for."

Margaret D
carehome.co.uk rating: 4.08 out of 5

"The carers are brilliant on Memory Ward, they listen to my mum, they encourage her, treat her with respect and dignity. She was really unhappy at her previous home and Paternoster and the staff on Memory Ward made sure she got the correct care that was needed and was not afraid to challenge to make sure her care was correct. Well done Memory Ward staff."

M G
carehome.co.uk rating: 4.92 out of 5

"A very warm welcome and excellent care from all the nurses and carers. Very friendly and kind. The rooms and the laundry are all cleaned nicely daily. The food is very good and the kitchen staff friendly. The maintenance team have been amazing and take action immediately. Very efficient GP and medical team on hand. Overall an excellent care home, efficiently run with high standard nursing and carers."

R P
carehome.co.uk rating: 4.67 out of 5

"So, I volunteer here with my PAT dog. Pets as therapy. I have had many of the best experiences of my life. I am 50 and my dog Senna is about 11. He was a rescue and I’ve had him since he was about 9 months old. He is the ideal PAT dog. When we arrived on the first day, the staff in the department for entertainment for the residents were so so warm and kind and so pure with their beautiful manner towards the residents, welcomed us knowing it would be another addition to their residents' wellbeing. They have genuinely been professional with all concerned and yet still so personal with all people we have had the pleasure of meeting in this care home. It lifts my spirits to visit here and know they genuinely care about everyone who crosses their path. All the carers, from kitchen to reception staff and up to the managers have all been nothing but warm and people with integrity. A beautiful network to be part of. I thank you all."

Wendy D
carehome.co.uk rating: 5 out of 5

"I am so pleased with the care my mum is receiving. There are activities every day at least 2. This is the happiest my mum has been in years. When I arrive, she always wants to go down to the cafe and if there is an activity, my mum wants to take part. Since being at Paternoster, her confidence has grown. Thank you."

M G
carehome.co.uk rating: 4.58 out of 5

"This home has a high standard and I am surprised it is only rated 'Good'."

Eric B
carehome.co.uk rating: 4.83 out of 5

"I think the place is marvellous, pleasant and clean and the care is excellent. I, however, think there is room for improvement on activities."

Margaret D
carehome.co.uk rating: 4.92 out of 5

"I am currently resident at Paternoster. I enjoy my stay here. The care is excellent. The home has a great management team who listen and act upon feedback given to them."

Michael P
carehome.co.uk rating: 5 out of 5

"This is the first place I have been treated like a human being in a long time and I do not want to leave until the all mighty calls my time. Peace and love. Peace and joy."

Malcolm S
carehome.co.uk rating: 5 out of 5

"I have found that the staff are conscientious, attentive and kind to all the residents."

Iain S
carehome.co.uk rating: 5 out of 5

"I have been living in Paternoster House for 2 and a half years. Overall, I find the care at Paternoster House to be very rewarding. The care is excellent, helpful, they really care for my needs."

Michael P
carehome.co.uk rating: 5 out of 5

"My wife has been in the home for many years. She has always been well cared for with dignity and love. Personal care and hygiene is excellent. There is never any smells in the home which says it all. Stable staff and a good team who all work well together. Lots of patience and understanding. They really care."

Clive D
carehome.co.uk rating: 5 out of 5

"I like the staff who are very good. Staff are caring and management do listen. A five star home."

D S
carehome.co.uk rating: 5 out of 5

"The care my father has received since he first came in has, in my opinion, been of a very high standard. As far as I can tell, the ongoing care is still of the highest standard."

David T
carehome.co.uk rating: 5 out of 5

"My wife is looked after very well and the unit sister is exceptionally good. Staff are very kind."

C J
carehome.co.uk rating: 4.67 out of 5

"Very, very happy about my stay here, all my needs are cared for. I feel that all my needs are being met. My room has always been maintained and clean. Activities have always supported my needs and cared for me when I went out. Food is nice, happy with food provided for me. People support me when I request something. I feel very lucky that I've come to this home. My experience is overall positive. Very happy to have wifi."

M P
carehome.co.uk rating: 4.33 out of 5

"I look forward to coming here, it's so friendly and everybody calls me by name. I know my husband is being well looked after."

Eileen M
carehome.co.uk rating: 5 out of 5

"I am very happy with the care my husband is receiving on the memory lane unit. Staff are compassionate and caring."

J F
carehome.co.uk rating: 3.92 out of 5

"My husband has dementia and he cannot walk. He has been at Paternoster for over 18 months. He is looked after very well, with kindness, dignity and his physical and medical needs are thoroughly provided for. The carers are always cheerful, friendly and professional. His bedroom and the living areas (lounge and dining room) are bright, clean, pleasant and well maintained. Because of all this, he settled in quickly and now seems content and happy most of the time. I visit frequently (roughly every other day for about 1 hour) and he greets me with pleasure, but is usually not at all anxious when I leave. I am very happy with my husband's care in Paternoster."

Anne W
carehome.co.uk rating: 4.42 out of 5

"The home has a very warm and welcoming atmosphere. All the staff throughout the organisation are friendly and caring. The residents are treated as individuals and the staff are fully aware of their preferences and their personalities and will always try to ensure that all their interactions with the individual take their preferences into account. The staff will always try to inject humour into the residents' days to make the residents' days more pleasant."

G J
carehome.co.uk rating: 4.08 out of 5

"Wonderful care. Mother in law is a resident here. Palliative care. Staff are very friendly and caring. Very pleased especially with her key worker. A lady who really cares for her patients. Would not hesitate to recommend."

Paula B
carehome.co.uk rating: 4.25 out of 5

"I am very pleased with the care my mother is given, although my other can be fiery sometimes but the cares have so much compassion they know how to treat this. I feel I have no complaints whatsoever."

Pamela C
carehome.co.uk rating: 4.17 out of 5

"My husband has been in the dementia unit for about 6 months. He settled in well thanks to the kindness and care of the staff and on most days he is contented and in a good frame of mind. (Though sometimes a bit sleepy) he particularly enjoys music therapy sessions which happen once or twice a month and he likes listening to a male singer and to be involved in ball therapy (which has happened once so far.) He also likes activities round a table (picture bingo etc) He is still rather resistant to some aspects of personal care but I think this is improving."

A W
carehome.co.uk rating: 4.58 out of 5

"My wife has now been a resident for the last ten years. She is well looked after, always clean and comfortable. The staff are very attentive and have patience with all residents. The staff are angels."

C D
carehome.co.uk rating: 5 out of 5

"My mum has been a resident since last year. Staff are excellent, kind and caring. I feel safe knowing my mother is well looked after."

Richard G
carehome.co.uk rating: 5 out of 5

"I have only met with very helpful and polite staff. I have never made prior appointment for seeing my brother but he is always clean, comfortable and happy about his circumstances."

Susan B
carehome.co.uk rating: 4.58 out of 5

"I have found Paternoster's carers to be very efficient and their kindness far outweighs what she received in the last place. I am more than happy she is being cared for here."

Margaret M
carehome.co.uk rating: 4.8 out of 5