What our families say
10 April 2019View the report
"So, I volunteer here with my PAT dog. Pets as therapy. I have had many of the best experiences of my life. I am 50 and my dog Senna is about 11. He was a rescue and I’ve had him since he was about 9 months old. He is the ideal PAT dog. When we arrived on the first day, the staff in the department for entertainment for the residents were so so warm and kind and so pure with their beautiful manner towards the residents, welcomed us knowing it would be another addition to their residents' wellbeing. They have genuinely been professional with all concerned and yet still so personal with all people we have had the pleasure of meeting in this care home. It lifts my spirits to visit here and know they genuinely care about everyone who crosses their path. All the carers, from kitchen to reception staff and up to the managers have all been nothing but warm and people with integrity. A beautiful network to be part of. I thank you all."
Wendy Dcarehome.co.uk rating: 5 out of 5
"I am so pleased with the care my mum is receiving. There are activities every day at least 2. This is the happiest my mum has been in years. When I arrive, she always wants to go down to the cafe and if there is an activity, my mum wants to take part. Since being at Paternoster, her confidence has grown. Thank you."
M Gcarehome.co.uk rating: 4.58 out of 5
"This home has a high standard and I am surprised it is only rated 'Good'."
Eric Bcarehome.co.uk rating: 4.83 out of 5
"I think the place is marvellous, pleasant and clean and the care is excellent. I, however, think there is room for improvement on activities."
Margaret Dcarehome.co.uk rating: 4.92 out of 5
"I am currently resident at Paternoster. I enjoy my stay here. The care is excellent. The home has a great management team who listen and act upon feedback given to them."
Michael Pcarehome.co.uk rating: 5 out of 5
"This is the first place I have been treated like a human being in a long time and I do not want to leave until the all mighty calls my time. Peace and love. Peace and joy."
Malcolm Scarehome.co.uk rating: 5 out of 5
"I have found that the staff are conscientious, attentive and kind to all the residents."
Iain Scarehome.co.uk rating: 5 out of 5
"I have been living in Paternoster House for 2 and a half years. Overall, I find the care at Paternoster House to be very rewarding. The care is excellent, helpful, they really care for my needs."
Michael Pcarehome.co.uk rating: 5 out of 5
"My wife has been in the home for many years. She has always been well cared for with dignity and love. Personal care and hygiene is excellent. There is never any smells in the home which says it all. Stable staff and a good team who all work well together. Lots of patience and understanding. They really care."
Clive Dcarehome.co.uk rating: 5 out of 5
"My Aunt was a resident at this home since February 2017, the cost of £1400 pounds per week for her care was extremely high for the care given. My aunt was bed bound and on a feeding tube, she had dementia and could be aggressive. Her care was never fully correct causing the deterioration of her health with lots of further health problems. The staff require better training on dementia and how to properly look after patients in their care. When my aunt passed away we did not even receive a phone call to offer condolences or the offer of help when we went to collect her belongings. The least the staff and management could have done was send to a card of condolences. During my aunts time there, many concerns were raised but never properly dealt with and if they were dealt with they took a long time for answers."
H Gcarehome.co.uk rating: 1.92 out of 5
"I like the staff who are very good. Staff are caring and management do listen. A five star home."
D Scarehome.co.uk rating: 5 out of 5
"The care my father has received since he first came in has, in my opinion, been of a very high standard. As far as I can tell, the ongoing care is still of the highest standard."
David Tcarehome.co.uk rating: 5 out of 5
"My wife is looked after very well and the unit sister is exceptionally good. Staff are very kind."
C Jcarehome.co.uk rating: 4.67 out of 5
"I look forward to coming here, it's so friendly and everybody calls me by name. I know my husband is being well looked after."
Eileen Mcarehome.co.uk rating: 5 out of 5
"Very, very happy about my stay here, all my needs are cared for. I feel that all my needs are being met. My room has always been maintained and clean. Activities have always supported my needs and cared for me when I went out. Food is nice, happy with food provided for me. People support me when I request something. I feel very lucky that I've come to this home. My experience is overall positive. Very happy to have wifi."
M Pcarehome.co.uk rating: 4.33 out of 5
"I am very happy with the care my husband is receiving on the memory lane unit. Staff are compassionate and caring."
J Fcarehome.co.uk rating: 3.92 out of 5
"My husband has dementia and he cannot walk. He has been at Paternoster for over 18 months. He is looked after very well, with kindness, dignity and his physical and medical needs are thoroughly provided for. The carers are always cheerful, friendly and professional. His bedroom and the living areas (lounge and dining room) are bright, clean, pleasant and well maintained. Because of all this, he settled in quickly and now seems content and happy most of the time. I visit frequently (roughly every other day for about 1 hour) and he greets me with pleasure, but is usually not at all anxious when I leave. I am very happy with my husband's care in Paternoster."
Anne Wcarehome.co.uk rating: 4.42 out of 5
"The home has a very warm and welcoming atmosphere. All the staff throughout the organisation are friendly and caring. The residents are treated as individuals and the staff are fully aware of their preferences and their personalities and will always try to ensure that all their interactions with the individual take their preferences into account. The staff will always try to inject humour into the residents' days to make the residents' days more pleasant."
G Jcarehome.co.uk rating: 4.08 out of 5
"Wonderful care. Mother in law is a resident here. Palliative care. Staff are very friendly and caring. Very pleased especially with her key worker. A lady who really cares for her patients. Would not hesitate to recommend."
Paula Bcarehome.co.uk rating: 4.25 out of 5
"I am very pleased with the care my mother is given, although my other can be fiery sometimes but the cares have so much compassion they know how to treat this. I feel I have no complaints whatsoever."
Pamela Ccarehome.co.uk rating: 4.17 out of 5
"I have found Paternoster's carers to be very efficient and their kindness far outweighs what she received in the last place. I am more than happy she is being cared for here."
Margaret Mcarehome.co.uk rating: 4.8 out of 5
"I have only met with very helpful and polite staff. I have never made prior appointment for seeing my brother but he is always clean, comfortable and happy about his circumstances."
Susan Bcarehome.co.uk rating: 4.58 out of 5
"My mum has been a resident since last year. Staff are excellent, kind and caring. I feel safe knowing my mother is well looked after."
Richard Gcarehome.co.uk rating: 5 out of 5
"My wife has now been a resident for the last ten years. She is well looked after, always clean and comfortable. The staff are very attentive and have patience with all residents. The staff are angels."
C Dcarehome.co.uk rating: 5 out of 5
"My husband has been in the dementia unit for about 6 months. He settled in well thanks to the kindness and care of the staff and on most days he is contented and in a good frame of mind. (Though sometimes a bit sleepy) he particularly enjoys music therapy sessions which happen once or twice a month and he likes listening to a male singer and to be involved in ball therapy (which has happened once so far.) He also likes activities round a table (picture bingo etc) He is still rather resistant to some aspects of personal care but I think this is improving."
A Wcarehome.co.uk rating: 4.58 out of 5
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