Reviews for Oulton Park Care Home

Barchester Oulton Park Care Centre Recommended on
We score 9.8/10

35 Reviews

Barchester Oulton Park Care Centre Recommended on

19 March 2022

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What our families say on

"Everyone is very caring, polite care home to tell everyone. Like the staff, they talk to my husband in a lovely way. Look forward to seeing him though he doesn't remember me now."

Maureen F rating: 4.83 out of 5

"I've visited my friend's brother every week for a year and I've seen nothing but kindness and care from everyone. It's clean and it's a pleasure to visit and food is very good as I've eaten there, you can pay to eat with your family. I've got nothing but praise for staff."

Jean H rating: 5.00 out of 5

"The staff are very polite, very helpful and always on hand to help. Food is very good. All in all, very happy that the care my mother gets is top-notch. You know that your loved one is well cared for."

Eric K rating: 4.75 out of 5

"Visited my cousin for the first time whilst away on holiday in the area. What a lovely welcome I had was shown the room, lovely clean, tidy odourless home, everyone was welcoming and made me feel welcome upon entering for my visit."

J I rating: 5.00 out of 5

"I have nothing but praise for the staff and management, they are all so friendly and polite, over my many visits to Oulton Park I have got to know the names of most of the staff and residents and it’s just like one big family, all the carers go above and beyond with there care, I would recommend Oulton Park to anyone who needs a care home."

Phillip N rating: 4.67 out of 5

"A beautiful home with caring and attentive staff. High standards of cleanliness and care. I feel reassured that my mother is in good hands."

D B rating: 4.33 out of 5

"My experience so far has been outstanding. The staff have made me special and welcome and any doubts about nursing homes have been put firmly to rest. I thank everyone for making any visitors feel as welcome as I do. I really do like it here."

N H rating: 4.92 out of 5

"Beautiful home with caring and attentive staff. The cleanliness is of a high standard. A full programme of activities ensures that residents are occupied and entertained. The level of care and nursing is also to a very good standard. Carers and nurses are always willing to listen to and act upon any concerns. I feel reassured that my mum is in good hands."

D B rating: 4.75 out of 5

"Oulton Park is a care home that from the very start offers a very high level of care in a very professional manner. When putting our relative into care we were very nervous & anxious as a family but from our show round with the very lovely manager who showed us nothing but love care and support in a very professional manner. We were put at ease and from this minute onwards we knew that this was going to be a very safe home for our relative where she was going to be safe & cared for. The home offers a very professional manner the cleanliness of the home is at a very high manner and the food options and brilliant for choices & when it comes to the staff they do an outstanding job in the care they provide with personal touches throughout. From the time our relative came to the home until when she passed away, we could not thank the home overall for what they have done not only for the relative but for us as a family making the experience truly special. Thank you to the manager & all the staff."

L B rating: 5.00 out of 5

"My brother has been in the care home a year today, I have never seen him so happy all the staff are so cheerful and caring the food is amazing everything is clean and looked after. Thank you everyone."

Jackie H rating: 5.00 out of 5

"I cannot praise the staff and carers enough for all the care and attention my mother has received. The food, cleanliness and time they have for her is exemplary. They made her happy and feel at home and she loves it there. Thank you all."

Pauline L rating: 5.00 out of 5

"I could not fault anything in the home. Staff were very helpful and caring. Comfort was a priority in my eyes and cleanliness. Highly recommend this home."

Lucia A rating: 5.00 out of 5

"Whenever I visited my nan, her room was spotless and staff were always checking in on her to meet her needs. If you had any concerns, they dealt with these straight away. They also made sure that any visitors were ok too. If personal things had to be done then we were asked to leave the room to protect her dignity."

A R rating: 4.33 out of 5

"Excellent care for my mother since joining the home in March 2023 and she is very happy to be there as it's such a lovely place. Different events take place to mark the occasion and all are encouraged to take part if able."

Pauline L rating: 5.00 out of 5

"I am a local historian and today (30th January 2024), I attended, together with the Mayor of Lowestoft, an event to celebrate with the staff and residents the 20th anniversary of the Oulton Park Care home. It was a most enjoyable experience, and I was very impressed by the building, facilities, staff and accommodation. I also have a relative who is a resident here, and my family are very pleased with the care and kind attention she receives here. Thank you, Oulton Park, may you continue to keep up your good work for many more years to come!"

Ivan B rating: 4.17 out of 5

"Absolute 100% care. 100% friendly. 100% support. Extra special thanks to General Manager and Administrator for fighting our corner."

Jill A rating: 5.00 out of 5

"I have found the staff to be very friendly and helpful. The home and rooms are always very clean and tidy. The staff always happy to go the extra mile to help."

S B rating: 5.00 out of 5

"From the very first 'unannounced' visit to view the home, we were so impressed. The home has a modernised interior which gives it such a homely feel and to clinical at all. The client's rooms are of a nice size (all on ground floor level) with new coordinated furniture (of very good quality) and good views from most rooms. All in all, it makes us as a family (and the clients) who are visiting, feel relaxed and welcomed at all times. The home is run by dedicated and caring staff who work impeccably together, more as a tight-knit family rather than just care workers. Another thing that I found so impressive was that compared to my Mother's last care home, you don't hear the constant bleeping of the 'call bell' going off continuously. Staff are very quick to respond. Overall, I can highly recommend this care home for your loved ones."

Karen S rating: 5.00 out of 5

"Christmas fair today amazing, staff all dressed up, they are so lovely. Decorations so tasteful. Thank you all for looking after my brother. Food amazing, my friend is going to lunch tomorrow. Everyone seems so happy. Merry Xmas."

J H rating: 5.00 out of 5

"Excellent, resident-centred care. Friendly attentive staff in all areas, such as carers, catering, nurses and administration/ office. Prompt appropriate responses to questions. No issues; very highly recommended."

R W rating: 4.17 out of 5

"Staff are very helpful and kind and caring. Very satisfied with everything they are doing for Mother. Mum states her room is always clean and tidy and she has no concerns. Mum is very happy with the food, it's always nice and tasty, if there is something on the menu she doesn't like they offer alternatives. The staff remember the simple things, like her personalised cup. She enjoys living at Barchester Oulton Park Care Home and doesn't wish to move anywhere else as she is 94."

P L rating: 5.00 out of 5

"Had such a lovely day at the Summer Fete on Saturday. What a beautiful home and very welcoming. My friend who I was visiting said he was having a great time at Oulton Park. I met the manager who was really warm and friendly and very knowledgeable. I'm looking forward to visiting again. Superb."

Robert S rating: 4.58 out of 5

"Having only been a few times I'm quite impressed by the quality of the accommodation. The staff are so friendly, the food is good, its always clean, comfortable and set in pleasant grounds."

Peter C rating: 5.00 out of 5

"On June 2nd 2023 my husband arrived at Oulton Park Care Home after a few weeks in the hospital. We were both welcomed as soon as we arrived by the staff. In the few weeks, my husband has been a resident, the staff have always been welcoming, helpful and professional. I would not hesitate to recommend Oulton Park Care Home."

Jane E rating: 5.00 out of 5

"My aunt has had challenging moments and incidents. I've been phoned to tell me and keep me up to date with all that is going on. I am greeted with very friendly faces and reception every time I visit. Very happy with the level of care my aunt is receiving."

A E rating: 4.83 out of 5

"My husband has recently been to Oulton Park for respite. He was very well cared for and the staff were kind and helpful. He was extremely content whilst there and would have stayed longer. I wouldn't hesitate to use the home again."

C P rating: 4.73 out of 5

"My husband was looked after at Oulton Park for a period of respite. The staff were caring and friendly and couldn’t do enough for him. He was content whilst there and would have been happy to stay longer which says it all. I wouldn’t hesitate to book respite there again."

C P rating: 4.25 out of 5

"Mum fast-tracked for palliative care and a bed was available at Oulton Park. I couldn't ask for a better place for Mum. In the short time, she has been here so far she has become noticeably more cared for. Mum is now eating well, more alert and has more good days."

T N rating: 4.64 out of 5

"Such a lovely caring team. My brother has only been there a few weeks, I hope he will be able to stay there. He is so happy just got to sort out finances. The food is fantastic. Menu every day, tea coffee and cake for guests. Garden lovely going to book my room."

Jackie H rating: 4.58 out of 5

"It was great to find a home which caters for both my parents. They have been at Oulton Park Care Home for two months and are settled into their new home. Thank you."

Warren T rating: 4.83 out of 5

"Lovely visit to the home, was clean and tidy. Well laid out Café lounge area with plenty of options for drinks and cakes. There was lots of activity within the home with nice calming music playing, still able to have a conversation with my friend."

G R rating: 4.25 out of 5

"Such a beautiful home, very well looked after and clean. Staff go above and beyond their duty. Always kind and courteous. If you ask for anything it's always followed through. Residents are highly respected and their privacy is always contained. Apparently, the coffee could be better?"

D J rating: 4.92 out of 5

"Thank you to all of you at Oulton Park Care Centre for taking such good care of my much-loved Mum during the last few years of her life with you. It was evident that many of you had a soft spot for her during my visits. You have a place made special with lovely staff in all areas, always welcoming, with many of you going the extra mile in your care for her. You know how much she appreciated it too. Through your care, you have made it possible for me to build many more years of happy memories with my mum. Living so far away, I really appreciated the efforts so many of you made so I could speak with her on the phone so regularly. Plus, not being restricted to particular visiting times meant I could spend lots of time with her when we came over to Lowestoft. The measures you put in place to ensure all the family had a chance to visit during the difficult Covid restrictions were particularly appreciated. Thank you for caring for my mum in her final days and all you did to care for us too."

J W rating: 4.08 out of 5

"What was obvious before and since by sister's admission was the attention to detail, the efficiency and the caring in the running of Oulton Park. For example, the initial contact was professional and so very helpful in quickly assessing a difficult care situation. The care centre is very welcoming, attractively furnished and spacious. All staff have interacted in a reassuring way. The continuity of medical care has been much appreciated. My sister was adamant that she would not leave her house, but this week was saying 'I like it here'."

Joy B rating: 4.50 out of 5

"Mum went into Oulton Park in mid-October. All the staff are warm and welcoming. The food is very good. The care mum is receiving is excellent. Plenty of activities and social interaction. Her bedroom is spacious and the home is nicely decorated. Overall, mum's quality of life and mental well-being has improved. I feel mum is safe and very well cared for. The management is excellent too."

Lisa P rating: 5.00 out of 5

"My great uncle is living with Dementia and has been at Oulton Park for 5 years in the Memory Lane community. I cannot fault the outstanding care he receives and the communication my family receive from the home too. The care team are amazing, know him so well and the food is absolutely superb too! Very happy, impressed and I would not hesitate in recommending Oulton Park to anyone."

D A rating: 5.00 out of 5

"Beautiful decor, always clean to high standard. All staff I have met have been approachable and helped with all questions etc. The home always smells nice, and facilities are appropriate and well maintained. The garden space is again beautiful, there are always things for residents to do if they wish. Overall a good home."

Helen B rating: 4.00 out of 5

"Dignified, kindness, understanding, calm and supportive."

J B rating: 5.00 out of 5

"My husband was in the home for 5 years and seven months. He has always been well cared for and the staff very helpful and patient as he could become argumentative and awkward as his illness progressed. He couldn't do anything for himself so needed lots of help and care. The manager, clerical staff and carers have always been very kind to me."

M H rating: 4.83 out of 5

"My Mum was in Oulton Park Care Home for a couple of months. She was recovering from a hip operation and also has Parkinsons' at the age of 91. Being very poorly, I can say the care home staff have made every endeavour to settle her in the home. All the nurses and care staff have been very attentive to her considerable needs and have made sure all of the relevant professionals have been involved in securing the best outcome for Mum. The home has recently been refurbished and the garden is nice."

A B rating: 4.33 out of 5

"My stepfather was looked after very well throughout his 5-year stay. As his health declined he was bed bound for 4 years and his skin was intact throughout. He was treated to food during the night if he was hungry and helped with all his care. The staff treated us as a family and were always welcoming and very kind to my Mum. The present manager is excellent and has raised the standards throughout."

A M rating: 4.42 out of 5

"The care home has improved standards and care for my uncle as he no longer spends every day in bed. This has happened in the last 6 months."

D H rating: 3.58 out of 5

"My mum moved into the care home about two weeks ago and already I can see that she is being well looked after. She is kept clean and well dressed by very attentive and friendly staff. Mum has problems with her diet and the staff are very helpful in trying to give her alternative food. She has a lovely bright and airy room which is kept clean and tidy. Overall I am very happy with the care she is receiving."

I T rating: 4.92 out of 5

"My mother-in-law has only been in the home for two weeks but in that short time, I have been really impressed with Oulton Park Care Home. The rooms are lovely and the impression is of being in your own home. I have to mention the staff, they are so helpful and very attentive to my mother-in-law who is always clean and comfortable when we visit. They are always willing to help with any dietary issues she has. To sum up, we are very pleased with the care she is receiving."

J T rating: 4.92 out of 5

"My mum has only been a resident at Oulton Park for a few weeks but from the start of visiting the care home to see if it was suitable for mum and the care she is receiving now, I am very pleased. All the staff have been very friendly to mum and me, she always looks clean and well dressed and I feel that she is being well cared for, Mum requires a pureed diet following a stroke and this is accommodated with a variety of options. Her room is lovely and bright with a window and door that she can see out of, making a huge difference to her well being. The home has a beautiful garden, that hopefully with warmer weather on the way can be enjoyed. I would like to take this opportunity to thank all the staff for their efforts in helping my mum settle into her new home."

Irene T rating: 4.5 out of 5

"I have been very happy with the care that has been given to my partner. The food is very good. The staff have coped very well whilst the home is being refurbished. This is a lovely care home and the staff are very caring."

J W rating: 4.67 out of 5

"Yes, very nice stage helpful and pleasant."

C B rating: 3.83 out of 5

"My wife has been a resident now for approximately 18 months. I can't thank the care home enough for the way they have cared for my wife. The staff are all very attentive and she is kept nice and clean and well dressed. Her room is very light and airy and is kept immaculate, clean and tidy. The meals are very good and residents have a choice of menu. If my wife has any health problems the Doctors and Nurses will be called if necessary. All in all, I am very happy with the care home."

A F rating: 4.83 out of 5

"My partner hs been in Oulton Park for about 6 months. I have found the staff very caring and helpful. They mostly find things that have gone missing and will get alternative food if he's doesn't want things on that day's menu He is put in clean clothes and washed as often as he will let them. The new manager is always willing to speak to me and make sure my requests are carried out. They coped very well under the trying times we have had and the precautions are carried out at all times."

J W rating: 4.58 out of 5

"I have been a resident for quite a few months and I am very contented and happy in the home. The carers ensure that I am very clean and given the option of what I want to wear each day. I am given a choice of meals and find them to be very good. The home provides activities that I can either join in with or stay in my room if I so wish and can read or watch T.V. The carers are all very caring and helpful. My room has an ensuite and is kept very clean."

S F rating: 4.91 out of 5

"My mum had been in Barchester Oulton Park Care Home for 5 years now and the care and compassion that she's received from all members of staff has been excellent. The weight off our shoulders knowing that she's safe and looked after has been life-changing for us all. As always, I would highly recommend."

N B rating: 4.58 out of 5

"My dad has been a resident of Oulton Park Care Home since June 2020, when we had to make the difficult decision to place him into their care as we could no longer care for him at home safely. His care has been excellent. His many needs are met with respect and dignity and he has thrived under their care. The staff and management have been so kind and helpful and always acting in a professional manner and evolving us in any decision regarding dads care. As a family, we cannot thank them enough for looking after dad and would not hesitate to recommend them as a care provider."

M S rating: 4.5 out of 5

"My uncle was placed in this care home in July 2020. All the information we were given sounded amazing so we were more than happy for him to reside there. He went downhill a lot in that first year and we never really got an explanation for as to why. He did have some health issues and certainly, lockdown didn’t help. However after visiting this home for a long time, I would like to say how different it has become since the new manager has returned. From the moment you enter the home now, it feels different and now when we ask to speak to the staff about anything, they have been more forthcoming. I do feel that my uncle is being looked after better now and cannot praise the staff enough, each one I have spoken to has been pleasant which helps put my mind at ease when I leave so I hope this continues to improve."

Bev B rating: 3.17 out of 5

"Due to Covid it is difficult to give a concise review of Mums care situation. Most of my communication with staff has been over the phone, but this said the staff have been very helpful in providing me with updates of my Mums health and medical issues. My mum is settled and calm and is not anxious with her surroundings which reflects the care she is given. I talk with Mum ofter but best are the visits which we have in the beautiful gardens, she is always pleasantly dressed and looking attractive. We are very happy with the quality of care at Barchester Oulton Park Care Home"

Mike T rating: 5 out of 5

"My wife entered the home in July 2020 and I consider the care and dedication given by staff is first class. Since my wife has been in the home she has gained weight owing to the excellent meals she receives. Her mental state has increased considerably and we are able to converse without any problems. My wife is now able to have designated visits to her room and these visitors can stay as long as they like with no time restrictions. I have no hesitation in recommending Barchester Oulton Park Care Home to anyone who is considering putting any family member into care. I am able to phone my wife every day which she finds very reassuring."

Anthony F rating: 4.92 out of 5

"I have been involved with Oulton Park for approximately 4 years. My father spent his final 2 years there, where he was very happy and well cared for. All staff working together for the good of the residents. I have continued to visit (until Covid) to entertain with local history and cooking demonstrations. Always a pleasure. Special thanks to the activity staff, who do a great job!"

Jacqueline E rating: 4.92 out of 5

"The residents are very well cared for. All the staff are caring and welcoming. The accommodation is clean and comfortable. My husband couldn't be in better hands."

Judith A rating: 4.92 out of 5

"After a year apart, I've finally had a bedroom visit with my mum. Walking through to her room, I could see that yes, there have been changes. You can't go through a year of pandemic and not come out completely unscathed, but I was reassured to see that the same extraordinary level of care is still as apparent as it ever was pre-Covid. The staff are caring and compassionate, considering what they've been through they are truly amazing. Whilst Covid restrictions mean that outside entertainment is sorely missed, the activities team are working tirelessly to fill the void with alternatives, including using technology - although I'm sure there's no substitute for 'Elvis'! I had a lovely, relaxed time with Mum and can see that she is happy and well cared for."

Jacqui H rating: 4.75 out of 5

"It is hard to write a review as I haven't been in the home for over a year due to COVID. I think Oulton Park has handled the visiting appointments well, to the outside visits in the summer and the indoor visits in the winter. I was impressed with the indoor suite, they did a really good job. All the staff made it easy for us the family to communicate with Mum. We could see that she was bright and being well looked after."

C A rating: 3.92 out of 5

"Though it is early days, as Dad has only been at Oulton Park for just over a month, we have found the management and staff very efficient and caring. Dad seems to be happy with the environment he is in. As we all know, placing someone into care is an emotional experience for all involved. However, the way Dad seems to be settling in is giving us confidence for the future, and this can only be due to the care he is receiving at Oulton Park."

J B rating: 4.92 out of 5

"Such a friendly team working to keep residents safe and happy in these difficult times. The food is always appealing even for people with pureed meals, staff are always chatting to patients whilst getting on with their care."

Stephanie rating: 4.67 out of 5

"All the staff showed care, understanding and patience. They arranged safe visits during the virus lockdown and then extra visits due to my friend's dementia. I really cannot thank them enough for all the help they gave to us both."

G W rating: 5 out of 5

"Very caring staff, my mother is very happy. My only grievance is it is rather expensive, and as my sister and I had to sell my mother's property to finance her stay in Oulton Park, money is getting quite low to enable her staying in the care home."

S R rating: 3.83 out of 5

"I am extremely happy with the care given to my husband. He seems happy and contented with his surroundings. I find the staff friendly and very helpful in these difficult times and are doing their best to keep all well and safe. It only remains for me to thank you for looking after my husband."

J A rating: 4.75 out of 5

"The quality of care at Oulton Park Care Centre is extremely high. My mother-in-law has been a resident there for 7-months, requiring complex medical care. Due to covid19, we were not able to visit her for the last 6-months. We are able to speak to her on the phone and were given regular updates on her health and well-being. We can now have weekly distanced visits, and see she is being well cared for. Always tidy and nicely dressed, and sometimes pleased to show off nicely manicured and painted fingernails or wearing a pretty coloured hairband she has made. Carers are cheerful, friendly and sensitive to sometimes difficult situations. Always a welcoming atmosphere. Cannot praise the staff highly enough in these extremely difficult times. Mother is getting the best possible care. Many thanks to all the staff."

Ruth Y rating: 5 out of 5

"I last wrote a review on this site for Oulton Park in 2018, and I knew then that it would be a good home for Mum, I gave it 5*. Despite a difficult period in 2019 with numerous changes in management, I'm pleased to say that the care my mum receives by the staff has never faltered and she is positively thriving here now. With Covid-19 precautions in place, it is difficult being limited in how much time I can spend with Mum, but the time we have together in the garden is relaxed and precious. The garden is resplendent as always, and the activities team work well to keep things running smoothly - we always have a good chinwag and a singalong! A huge thank you to everyone at Oulton Park for everything they do, especially through this extremely difficult period. I know the virus is still very much around us, but I know that Mum is in safe hands."

Jacqui H rating: 4.67 out of 5

"The care home is spotless. Very clean. Carers are lovely, kind, hardworking, and thoughtful. Treat residents with respect. Front of house staff are friendly. The problem here is management. A succession of managers who make false promises. Lack of communication, not good enough. Nursing care is sometimes excellent/sometimes not!"

S G rating: 3.75 out of 5

"As the home has been in lockdown for 11/12 weeks it is difficult to give an up to date review. Life must have been very difficult for the home staff during this period and I presume the staff has looked after the patients to their best of ability. I used to visit most days and occasionally had to ask a carer to position my husband differently and keep his feet away from the end of the bed, but the staff was always willing to help him."

M H rating: 4.25 out of 5

"I have always found the staff very caring towards service users and pleasant, courteous, and friendly towards me. I can only thank you so much for the care that is given to my husband."

Judith A rating: 4.92 out of 5

"My father was in Oulton Park for only a short time, but in that time, he was looked after in a loving, caring way. The manageress and all her staff were second to none. We were always greeted with smiles and friendly faces, and they were totally professional in every respect. We wouldn't hesitate to recommend this care home to anyone."

V B rating: 5 out of 5

"I was extremely pleased to find space for my mother at Outlton Park. The home is well known to me as my mother-in-law spent the remaining three years of her life there. The staff are friendly and efficient and are willing to go the extra to make life as comfortable as possible. The food is of a very high quality. The garden is beautifully maintained."

W T rating: 5 out of 5

"Mother-in-law had spent a short period in hospital and urgently needed 24-hour care. We visited Oulton Park where we were treated with great kindness and respect. fortunately, a place was available for mother on leaving hospital. She was made welcome and comfortable, and her medical needs addressed immediately. She is settling in well. Carers and nurs always to hand. The atmosphere is very friendly and relaxed and we can visit any time. The food is home-cooked and excellent. Visitors can join her for a meal anytime. Having visited care homes in the area - Oulton Park is the best!"

R Y rating: 5 out of 5

"My father-in-law required urgent respite. We received a quick response to our request which was an easy process. Once he was in Oulton Park, he received brilliant service and the staff responded well to his needs, which made us feel at ease. The home also facilitated urgent respite for my mother-in-law too. Lovely, caring staff and lovely food. We were always kept informed regarding their care."

Sandra M rating: 4.92 out of 5

"My mother-in-law spent the best part of three weeks in respite care at Oulton Park. The general impressions are of a clean and modern environment. This was better than many older homes that we'd visited which were situated in old buildings converted for the purpose and as a result did not seem to work as well. We didn't get to visit the home whilst the mother-in-law was there as we were on holiday, The staff we had dealings with appeared caring and polite and it was clear that they understood the condition of dementia which we felt was critical. Mother-in-law appears to have enjoyed her stay, although she suffers from dementia so memory/recall is a problem. She seemed happy to return for respite in the future which we took as a positive sign. Her room was comfortable and private and she remarked on how much she enjoyed the room. We are in the process of booking more respite here for the coming spring and summer at Oulton, that must be a recommendation."

Peter H rating: 4.5 out of 5

"The care at Oulton Park is exceptional, every one of the carers really go out of their way for my wife and I, they are the nicest group of people I have ever met, and so very efficient and hardworking. I cannot praise them enough for what they do for us both, and I thank them from the bottom of my heart. The management team are lovely too and very kind. With all my love."

C H rating: 5 out of 5

"My daughter has been at Barchester Oulton Park for a number of years and I cannot thank the staff enough for their dedicated care and thoughtfulness in looking after her. She has very specific needs and all the staff I highly rate. Management are excellent also, nothing is too much trouble for them, they too are very dedicated. My heartfelt thanks to all of them."

B M rating: 5 out of 5

"I have been visiting Oulton Park for the last few months and am very impressed with the staff and care provided. Nothing seems too much trouble and they are watching and listening to the residents all the time. The staff dress up in costume to entertain and have a constant flow of things to do. It is clean and tidy with refreshments available at all times in the atrium for visitors and residents, making it feel nice and homely."

Debbie B rating: 4.58 out of 5

"I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother, and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud and passionate about the standard of care. All in all a beautiful place with kind, caring people."

Iris B rating: 5 out of 5

"At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away, with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction."

R H rating: 4.55 out of 5

"Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home in the future I get one just as good."

Richard P rating: 4.58 out of 5

"Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this."

Lorraine C rating: 5 out of 5

"I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family."

R A rating: 4.92 out of 5

"My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns."

A E rating: 4.42 out of 5

"My husband is bedbound and unable to do anything for himself. He needs lots of care and help and this is always available and given in a friendly and caring way. Food and drink is very carefully recorded and extra supplements added. Nursing staff and care staff are very friendly and work hard for the benefit of the residents. The home appears to be well run and always very clean."

Margaret H rating: 4.92 out of 5

"Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy free. Garden a joy to sit in and look at."

Vivienne S rating: 4.42 out of 5

"My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone."

Christine A rating: 5 out of 5

"Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia. Mum settled in quite quickly. She is in the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too. We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit."

Paul A rating: 4.42 out of 5

"On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after."

Lisa H rating: 4.5 out of 5

"Oulton Park has been able to provide the full-time care that is needed for my mother. All staff are happy to talk about any concerns I may have and make me feel very welcome when visiting my mother."

Katherine S rating: 4.58 out of 5

"I am delighted with the excellent care and support given to my mother. Since she arrived, the staff at the home have done everything they can to make her stay as comfortable as possible, nothing appears to be much trouble. They are extremely professional, polite and approachable and always make you feel welcome. My mum is also very grateful and appreciative of their help which is exactly what you want to hear and so reassuring to us as a family. Thank you."

Tracy rating: 5 out of 5

"All the staff are extremely professional, friendly and helpful and the home is lovely and clean and the menus look mouthwatering. Also, the manager dealt with our concerns about medication side effects in a prompt efficient and a very supportive way."

M P rating: 4.92 out of 5

"It is a very traumatic time to find a home for a parent who can no longer look after themselves but the staff at Oulton Park stood out from the rest and were so kind and considerate from the minute we arrived at the home to view it, to now, when mum is coping with her new surroundings. The views from the rooms into gardens and the rooms where they can sit with family and friends or other residents give a lovely feel to the place. The staff are attentive and caring and will always find time to talk to mum. We know she is being cared for in the best place."

Shirley H rating: 4.5 out of 5

"We were reluctant to place Mum in a home but in August, due to a deterioration in her health, we knew that we had no choice. We were so pleased to find Oulton Park, it is bright and airy, and all on one level with fantastic gardens. We visited several care homes, but Oulton Park was the only one that ticked all the boxes. The home is laid out in such a way that Mum could move around freely and safely. We found the manager and staff were all very friendly. Over the last month, I have visited regularly and found the staff to be extremely caring and compassionate on every occasion. Mum is thriving and that is the most important factor. I would not hesitate to recommend Oulton Park and indeed have already done so."

Jacqui H rating: 5 out of 5

"My husband spent two weeks in June in the care centre whilst I was on holiday. From my visit to the care home to see if it would be suitable for my husband to the day we left, everyone made us very welcome and were extremely helpful. Food, care from staff and facilities were great. Will not hesitate to go back in the future."

S M rating: 4.67 out of 5

"The facilities at Oulton Park are neither better nor worse than at other facilities my father has stayed in. What separates Oulton Park is the staff, who are passionate, caring, friendly, interested and full of joy and laughter! Amazing people."

R K rating: 4 out of 5

"The great things about Oulton Park Care Centre are the staff who are very friendly and helpful to all the residents and visitors (with the exception of one staff member) The facilities, food and level of care are great too!"

Martin K rating: 4.67 out of 5

"Very welcoming, very cheerful and relaxed atmosphere. Residents appear to be happy and contented and well cared and catered for. Resident's relatives seem happy with the atmosphere and care that their (mostly elderly) relatives receive."

Colin S rating: 4.89 out of 5

"My uncle has been a resident for two years. He was admitted after he and his partner were found on the floor of their bungalow. They had been there for 30 hrs. My uncle tried to help his 92-year-old partner off the floor and fell himself. They spent several weeks in hospital. My dad's partner died. My uncle was a broken man when he was admitted to Oulton Park. His dementia appeared to intensify with his grief of the loss of his beloved partner, his home and his independence. The team at Oulton Park were with my uncle supporting, understanding and caring for him through his journey of grief and dementia. He is now thriving. He laughs, teases the staff and has put on weight. The Oulton Park has given meaning and purpose of life back to my uncle. He is living well with his dementia. His care is planned around his individual needs. My uncle has been given his life back by the team and Oulton Park Care Centre."

Ann-Marie H rating: 5 out of 5

"The staff could not be more caring and kind to our Mother who is suffering from severe Alzheimer's. They treat her with love and respect and always protect her dignity. The facilities Oulton Park Care Home are exceptiona., cleanliness and wonderful meals are maintained always."

Angela W rating: 5 out of 5

"We visit as often as is possible and do not need to notify Oulton Park Care Centre when we are coming. To their credit, we are always welcomed and my sister is obviously well cared for and known by all the staff. She has many needs and they are generally well seen to. She is calmer and safer at Oulton Park Care Centre than she has ever been. Thanks to the quality and thoroughness of her care."

P C rating: 4.25 out of 5

"From the time of our original enquiry, we found the staff to be considerate and approachable. A complex medical regime was quickly accommodated with attentive care throughout her short stay. Equal consideration was shown to the family who appreciated updates on her condition. We found the building and grounds to be maintained to a high standard, which, together with the facilities and potential activities on offer made for a homely feel."

J E rating: 4.9 out of 5

"My sister needs constant help in all areas of her life - more as her dementia increases. This is being given to her 24/7 at Oulton Park. We are kept informed of any problems/mishaps/or needs. We can visit unannounced and telephone calls from us to check on our sister always give information - all the staff seem to know each resident and the atmosphere is friendly, caring and respectful."

P C rating: 4.58 out of 5

"Mum was only at Oulton Park for a short time (to receive palliative care) but during this time we witnessed excellent, respectful care for all. Staff quickly got to grips with a complex medical regime and ensured that family were informed of changes at all times. Mum was kept well presented and it was lovely to be able to make use of the piano rooms and family room. Lots of little personal touches and beautiful grounds made it as close to 'home' as it could be for her. Staff were friendly and efficient. I do not hesitate to recommend here."

R M rating: 4.92 out of 5

"The staff at the care home have always acted in a professional manner. The care home has always been clean and tidy. The atmosphere is friendly and inviting. dad was on the nursing side of the home and the nursing staff were very good in their actions and awareness of each resident."

T P rating: 4.17 out of 5

"The staff are warm, caring and friendly. Good facilities and activities available. Mum has been in good spirits while she has been here."

Denise R rating: 4 out of 5

"Very caring staff. I feel well looked after. Nothing is too much trouble."

E B rating: 4.75 out of 5

"My father has been in Oulton Park for a year now. During that time he has had excellent care, always delivered with a smile. Everywhere is lovely and clean, good food and a nice friendly atmosphere. The staff work very hard to maintain all of these things."

Jackie E rating: 4.58 out of 5

"I attend the care home at most lunchtimes. Today when I arrived my mum's room was clean and tidy, she had been washed and changed. A carer asked what I thought that she would like for lunch. It arrived and I said that I would feed her, which I did. As we were trying to encourage her to eat the carer suggested trying custard as well. Mum's food is always presented nicely and is very tasty. All in all I am happy with Oulton Park."

Patricia E rating: 4.5 out of 5

"My mother has been resident in Oulton Park dementia unit for nearly three years. The staff and carers are exceptional in their care for looking after her. they are prompt to deal with any health or comfort issues and keep me informed of any incidents or problems with her behaviour. She is very comfortable there, her own private room looking out onto the garden and en-suite facilities. The meals are cooked on site, locally sourced ingredients. We can all eat together with family in the restaurant. Lovely gardens, great care, a pleasure to visit."

R Y rating: 5 out of 5

"My mother was cared for in the nursing wing for a short period for end of life care. The care she received was excellent, everyone treated her with great tenderness and dignity. As a family we appreciated the opportunity to relax with a cup of tea or coffee in lovely surroundings during visiting times. It has been a very sad time for us but was made bearable knowing Mum was so well looked after."

Sally C rating: 5 out of 5

"Very good day visiting with our family."

Richard B rating: 3.92 out of 5

"My mum has been at Oulton Park for 3 months now and she has settled in so well thanks to the love and care shown to her by all the staff. We always receive a very warm welcome when we visit and I go home knowing that my mum is safe and very well looked after. Our family have been so impressed, we could not have chosen a better home for mum. All the staff are kind, caring and helpful and nothing is too much trouble. The food is excellent and we have been able to eat Sunday lunch with mum on several occasions which allows us to recreate family times as we did with her at home before she suffered her stroke. Mum is encouraged to join in activities with other residents and we feel she has become part of a big caring family. A big thank you to everyone at Oulton Park, you go above and beyond and we appreciate everything you do, you have been a great support to us as a family."

Clare W rating: 5 out of 5

"My wife has been in Oulton Park Care Centre for 4 weeks now. From day 1 she has received great care and attention from all staff. One could not wish for a better and safe place for one's loved one. The place is clean and well maintained, a credit to all the staff (a five-star hotel). One big thank you from me and my wife."

Raymond T rating: 5 out of 5

"Always made welcome by staff - can visit anytime. No need to make an appointment. Fresh flowers and plants around the care home. Plenty of pictures etc to interest residents. Music, loving care to the (mainly) elderly folk there. Activities and special days (e.g. Easter/Halloween). Attractive rooms and furnishings all round. My sister seems more calm and content since she has been living here."

P C rating: 4.64 out of 5

"I can only say how impressed I am with the staff and domestics. The rooms are beautiful. It has made us feel less stressed. The care dad has been given is beyond words, making him pain-free, comfortable and have gone over and above expectations. Thank you all."

Glenis S rating: 5 out of 5

"Barchester Care Home is amazing. The staff are fantastic always helping and offering support for the resident but family too. The staff are all friendly and polite. The care home is clean, tidy and hygienic at all times. I would recommend here to everyone. The staff are always near and help whenever needed. I am so impressed with it here that I have started volunteering a few hours a week with the activities team who are also great. I cannot fault this care home."

Nicola R rating: 5 out of 5

"The love and care shown to our mum in Beech Wing is truly outstanding. She celebrated her her 90th birthday today and her carers decorated her room so beautifully! She always looks clean and well-dressed but above all, it is the love everyone, without exception, that makes this home so unique! We live abroad but every time we turn up unannounced she is cherished here. The centre is welcoming and spotless and all the staff are truly dedicated to their care of patients. Faultless. X"

Angela W rating: 5 out of 5

"I visit my friend every week. I'm not related to him but he has been like a father to me and a grandad to my children. He looked after my mother and now it's his turn to be looked after. He is in a wonderful care home and I could not wish for a better place for him to be. All the staff are all very loyal and helpful and take their time to talk to you. Thank you all for everything you do and for looking after everyone."

S W rating: 5 out of 5

"The nursing and care my husband has received in the past 6 months has been excellent. The staff are very friendly and obliging and there is a very happy atmosphere. The building and grounds are lovely and there are plenty of activities to keep the residents amused."

L H rating: 4.17 out of 5

"My mother in law came to stay for palliative care. The family could not have wished for a better place for her. Oulton Park staff are a credit to your company, they have the highest care and empathy for residents and their families I have ever known. A thank you is not enough."

Ruth O rating: 4.92 out of 5

"We as a family (my mother, sister and I) are very happy with the care and support shown to my dear dad. He has dementia and we know he can be a challenge, but we know he is treated with dignity, care and kindness. The nursery staff are wonderful and nothing seems to be much trouble. There is always a warm welcome when we visit him. The activity staff are so friendly and we are able to join in with dad and everyone else."

A H rating: 5 out of 5

"A fantastic care home. Staff all one hundred percent. Always clean and helpful."

Gina C rating: 4.92 out of 5

"My wife has only been in this care home for four weeks, she has settled in very well due to the good care she is getting from all the carers and staff. She has started to eat a lot better as the food is excellent and presented well on the plate. I'd like to thank all the people at the care home for all they have done through this difficult time."

John S rating: 5 out of 5

"I am speaking on behalf of my brother, myself and our family. My mum has a severe stroke in November 2016 and after being in the hospital for 6 weeks was transferred to Oulton Park. She required nursing care and she is now bedridden. We found this care home extremely good from day one, the care and nursing staff are helpful, kind and looking after mum very well. Her room is cosy and she has a lot of her own belongings here. The food is good and we like the fact you can take meals with your loved one. The communal areas are very pleasant and we try to join in activities when possible. All in all, it is a great comfort to us that our beloved mum is so well cared for."

Margaret C rating: 4.67 out of 5

"The care my sister has received in the month that she has been here has been excellent. She has been treated wth the utmost care and kindness with great compassion. The atmosphere in the home is always welcoming and calm. Congratulations to all concerned."

Anne S rating: 4.58 out of 5

"I would like to say how lovely the head of memory lane is, always happy to help. Always phones if she feels we had to know anything about our loved one and always gives you time if on duty to go over the care plan paperwork. I can't thank her for the care she gives my grandmother."

Joanne P rating: 3.73 out of 5

"I was immediately impressed with the home itself, light, airy, beautifully furnished, clean, carpeted and very professional in a way that didn't compromise home comfort. We knew mummy would like it, despite her situation. I was similarly impressed with all the staff and carers. Mummy was only with them a short time but they all wanted to understand her likes and dislikes to make her comfortable and were genuinely loving and caring towards her. The food is great. The gardens are beautiful. The standard of medical care and emotional care are very good. I am desperately sad to have lost my mummy but am happy that she spent her last days at Oulton Park."

Kole F rating: 5 out of 5

"Very satisfied treated very well. June admission not well grateful thanks to the manager and another member of staff both very helpful in taking dad in all staff brilliant. August admission respite while I was on holiday looked after very well."

Alfred R rating: 5 out of 5

"I would like to praise the outstanding and excellent care that my nan receives from this care home. It is run supremely well and the staff are very welcoming, they work extremely hard and should be praised for the job they do. Furthermore the home is very clean and the hygiene is to an exemplary standard. In addition to this, I have been very impressed with the food and facilities. The choice and selection is that of a 5 star hotel. I would strongly recommend the home to anyone."

Lee T rating: 5 out of 5

"It is a privilege to express our admiration for all the team who make Barchester Oulton Park Care Centre a very special and unique home. The standard of care, love and patience given to everyone staying there is amazing. Our mother suffers with Alzheimer's and over the last year they have never failed her, patiently caring for her every need in a cheerful, professional manner. Her room and all the facilities are clean, immaculate, designed to feel homely and inspiring! The dining rooms, conservatory and gardens are truly beautiful and the choice of food served is of top restaurant standard, excellent."

Angela W rating: 5 out of 5

"Because of the neglect to my wife in another care home she returned home unable to ever walk again. I cared for her for fourteen months. Her condition gradually became worse and I had to consider a nursing home. On the advice of several people and Oulton Park was recommended. This was the best advice ever given to me as we found it an absolutely wonderful home. The staff are the most caring, friendly and experienced we have ever known. They do their utmost to treat each individual so all receive personal care."

Joseph B rating: 5 out of 5

"The home looked after my husband really well and when I picked him up after the 2 days and 2 nights, he looked well and cared for. No distress at all."

Dorothy S rating: 5 out of 5

"The home itself is clean and has a pleasant feel about it. The staff are extremely friendly and interact well with the family member who is living at the home. The food is excellent, both in terms of preparation and variety."

Mr F rating: 4.75 out of 5

"I am very pleased with my dad's care at this home. It is very welcoming and lots of activities. In my experience (of other homes) this is the best. We attended the mock Christmas meal. Which is a great idea. It was very professional and made to feel like a special occasion. The staff were superb!"

W R rating: 4.67 out of 5

"In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring."

Sheila rating: 4.42 out of 5

"As soon as I arrived, I was greeted in a friendly manner as well as professionally I was shown a very nice room. I felt very comfortable and at home straight away. The attitude of the staff made me feel at home and like friends, as being here cared for me. I didn't want to come here in the first place but now I am a bit sorry to leave after one week and wish I had been booked in for two weeks instead, notwithstanding I will still be pleased to go home to my wife. I have enjoyed the food but would have liked a few lamb steaks. (my favourite meat) I hope to be able to return for further respite."

Alexander R rating: 4.92 out of 5

"Oulton Park, in my opinion, is way on top of my list. Over the last 12 months, I've visited about six care homes and the staff, quality of care, attitudes of the staff, accommodation and food are to me, top quality. I have quoted this before but I see everyone (including management) as my friends and my family and I will remember them forever."

Charles H rating: 5 out of 5

"My mum had a stroke in late December 2015. After two months in hospital she moved to Oulton Park. We were initially worried about the move and the change in surroundings. However my mum was quickly made welcome and was very happy at the home. The staff were very caring and attentive. I was impressed with the activities arranged for the residents. Mums room was pleasant with a view of the garden area. Sadly my mum had a second stroke in early April and passed away after two weeks. This was a very stressful time and the home's care team were very helpful, caring and attentive during this time. They also worked very well with the hospital and GP practice to make sure mum was as comfortable as possible. When my mum passed away the care team were also on hand to support the family at the home. Overall my mum spent two months at Oulton Park and her stay was a happy one. I cant fault the staff and strongly recommend this home."

Colin B rating: 4.25 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Oulton Park Care Home offer?

    Oulton Park Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay.