What our families say
02 May 2019View the report
"I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother, and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud and passionate about the standard of care. All in all a beautiful place with kind, caring people."
Iris Bcarehome.co.uk rating: 5 out of 5
"At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away, with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction."
R Hcarehome.co.uk rating: 4.55 out of 5
"Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home in the future I get one just as good."
Richard Pcarehome.co.uk rating: 4.58 out of 5
"Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this."
Lorraine Ccarehome.co.uk rating: 5 out of 5
"I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family."
R Acarehome.co.uk rating: 4.92 out of 5
"My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns."
A Ecarehome.co.uk rating: 4.42 out of 5
"My husband is bedbound and unable to do anything for himself. He needs lots of care and help and this is always available and given in a friendly and caring way. Food and drink is very carefully recorded and extra supplements added. Nursing staff and care staff are very friendly and work hard for the benefit of the residents. The home appears to be well run and always very clean."
Margaret Hcarehome.co.uk rating: 4.92 out of 5
"Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy free. Garden a joy to sit in and look at."
Vivienne Scarehome.co.uk rating: 4.42 out of 5
"My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone."
Christine Acarehome.co.uk rating: 5 out of 5
"Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia. Mum settled in quite quickly. She is in the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too. We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit."
Paul Acarehome.co.uk rating: 4.42 out of 5
"This place is your worst nightmare for a dementia family member. You go into the unit and the smell of urine is so overwhelming it makes you gag. It's dirty and tired the whole place needs a total refurb. There seem to be no activities going on for the dementia patients nearly everyone has been put into a large wheelchair (your expense) which is bizarre one week someone is walking around normally the next week they are in a chair never to move again - and with this amount of residents in chairs and the small amount of staff there is no way they can be moved on a regular basis. Recently we went to visit my dad he was lying in bed in a duvet and pillow with no cover, both were dirty and worn, he lay in an old t-shirt and nappy not even trousers for his self-respect. We finally moved him after the final straw he was put on a liquid diet - only this decision was made by a carer not a professional and no one could even say why he was put on this diet and no investigation by the home."
M Hcarehome.co.uk rating: 1.08 out of 5
"On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after."
Lisa Hcarehome.co.uk rating: 4.5 out of 5
"Oulton Park has been able to provide the full-time care that is needed for my mother. All staff are happy to talk about any concerns I may have and make me feel very welcome when visiting my mother."
Katherine Scarehome.co.uk rating: 4.58 out of 5
"I am delighted with the excellent care and support given to my mother. Since she arrived, the staff at the home have done everything they can to make her stay as comfortable as possible, nothing appears to be much trouble. They are extremely professional, polite and approachable and always make you feel welcome. My mum is also very grateful and appreciative of their help which is exactly what you want to hear and so reassuring to us as a family. Thank you."
Tracycarehome.co.uk rating: 5 out of 5
"All the staff are extremely professional, friendly and helpful and the home is lovely and clean and the menus look mouthwatering. Also, the manager dealt with our concerns about medication side effects in a prompt efficient and a very supportive way."
M Pcarehome.co.uk rating: 4.92 out of 5
"It is a very traumatic time to find a home for a parent who can no longer look after themselves but the staff at Oulton Park stood out from the rest and were so kind and considerate from the minute we arrived at the home to view it, to now, when mum is coping with her new surroundings. The views from the rooms into gardens and the rooms where they can sit with family and friends or other residents give a lovely feel to the place. The staff are attentive and caring and will always find time to talk to mum. We know she is being cared for in the best place."
Shirley Hcarehome.co.uk rating: 4.5 out of 5
"We were reluctant to place Mum in a home but in August, due to a deterioration in her health, we knew that we had no choice. We were so pleased to find Oulton Park, it is bright and airy, and all on one level with fantastic gardens. We visited several care homes, but Oulton Park was the only one that ticked all the boxes. The home is laid out in such a way that Mum could move around freely and safely. We found the manager and staff were all very friendly. Over the last month, I have visited regularly and found the staff to be extremely caring and compassionate on every occasion. Mum is thriving and that is the most important factor. I would not hesitate to recommend Oulton Park and indeed have already done so."
Jacqui Hcarehome.co.uk rating: 5 out of 5
"My husband spent two weeks in June in the care centre whilst I was on holiday. From my visit to the care home to see if it would be suitable for my husband to the day we left, everyone made us very welcome and were extremely helpful. Food, care from staff and facilities were great. Will not hesitate to go back in the future."
S Mcarehome.co.uk rating: 4.67 out of 5
"The facilities at Oulton Park are neither better nor worse than at other facilities my father has stayed in. What separates Oulton Park is the staff, who are passionate, caring, friendly, interested and full of joy and laughter! Amazing people."
R Kcarehome.co.uk rating: 4 out of 5
"The great things about Oulton Park Care Centre are the staff who are very friendly and helpful to all the residents and visitors (with the exception of one staff member) The facilities, food and level of care are great too!"
Martin Kcarehome.co.uk rating: 4.67 out of 5
"Very welcoming, very cheerful and relaxed atmosphere. Residents appear to be happy and contented and well cared and catered for. Resident's relatives seem happy with the atmosphere and care that their (mostly elderly) relatives receive."
Colin Scarehome.co.uk rating: 4.89 out of 5
"The staff could not be more caring and kind to our Mother who is suffering from severe Alzheimer's. They treat her with love and respect and always protect her dignity. The facilities Oulton Park Care Home are exceptiona., cleanliness and wonderful meals are maintained always."
Angela Wcarehome.co.uk rating: 5 out of 5
"We visit as often as is possible and do not need to notify Oulton Park Care Centre when we are coming. To their credit, we are always welcomed and my sister is obviously well cared for and known by all the staff. She has many needs and they are generally well seen to. She is calmer and safer at Oulton Park Care Centre than she has ever been. Thanks to the quality and thoroughness of her care."
P Ccarehome.co.uk rating: 4.25 out of 5
"My uncle has been a resident for two years. He was admitted after he and his partner were found on the floor of their bungalow. They had been there for 30 hrs. My uncle tried to help his 92-year-old partner off the floor and fell himself. They spent several weeks in hospital. My dad's partner died. My uncle was a broken man when he was admitted to Oulton Park. His dementia appeared to intensify with his grief of the loss of his beloved partner, his home and his independence. The team at Oulton Park were with my uncle supporting, understanding and caring for him through his journey of grief and dementia. He is now thriving. He laughs, teases the staff and has put on weight. The Oulton Park has given meaning and purpose of life back to my uncle. He is living well with his dementia. His care is planned around his individual needs. My uncle has been given his life back by the team and Oulton Park Care Centre."
Ann-Marie Hcarehome.co.uk rating: 5 out of 5
"From the time of our original enquiry, we found the staff to be considerate and approachable. A complex medical regime was quickly accommodated with attentive care throughout her short stay. Equal consideration was shown to the family who appreciated updates on her condition. We found the building and grounds to be maintained to a high standard, which, together with the facilities and potential activities on offer made for a homely feel."
J Ecarehome.co.uk rating: 4.9 out of 5
"My sister needs constant help in all areas of her life - more as her dementia increases. This is being given to her 24/7 at Oulton Park. We are kept informed of any problems/mishaps/or needs. We can visit unannounced and telephone calls from us to check on our sister always give information - all the staff seem to know each resident and the atmosphere is friendly, caring and respectful."
P Ccarehome.co.uk rating: 4.58 out of 5
"Mum was only at Oulton Park for a short time (to receive palliative care) but during this time we witnessed excellent, respectful care for all. Staff quickly got to grips with a complex medical regime and ensured that family were informed of changes at all times. Mum was kept well presented and it was lovely to be able to make use of the piano rooms and family room. Lots of little personal touches and beautiful grounds made it as close to 'home' as it could be for her. Staff were friendly and efficient. I do not hesitate to recommend here."
R Mcarehome.co.uk rating: 4.92 out of 5
"The staff at the care home have always acted in a professional manner. The care home has always been clean and tidy. The atmosphere is friendly and inviting. dad was on the nursing side of the home and the nursing staff were very good in their actions and awareness of each resident."
T Pcarehome.co.uk rating: 4.17 out of 5
"The staff are warm, caring and friendly. Good facilities and activities available. Mum has been in good spirits while she has been here."
Denise Rcarehome.co.uk rating: 4 out of 5
"Very caring staff. I feel well looked after. Nothing is too much trouble."
E Bcarehome.co.uk rating: 4.75 out of 5
"My father has been in Oulton Park for a year now. During that time he has had excellent care, always delivered with a smile. Everywhere is lovely and clean, good food and a nice friendly atmosphere. The staff work very hard to maintain all of these things."
Jackie Ecarehome.co.uk rating: 4.58 out of 5
"I attend the care home at most lunchtimes. Today when I arrived my mum's room was clean and tidy, she had been washed and changed. A carer asked what I thought that she would like for lunch. It arrived and I said that I would feed her, which I did. As we were trying to encourage her to eat the carer suggested trying custard as well. Mum's food is always presented nicely and is very tasty. All in all I am happy with Oulton Park."
Patricia Ecarehome.co.uk rating: 4.5 out of 5
"My mother has been resident in Oulton Park dementia unit for nearly three years. The staff and carers are exceptional in their care for looking after her. they are prompt to deal with any health or comfort issues and keep me informed of any incidents or problems with her behaviour. She is very comfortable there, her own private room looking out onto the garden and en-suite facilities. The meals are cooked on site, locally sourced ingredients. We can all eat together with family in the restaurant. Lovely gardens, great care, a pleasure to visit."
R Ycarehome.co.uk rating: 5 out of 5
"My mother was cared for in the nursing wing for a short period for end of life care. The care she received was excellent, everyone treated her with great tenderness and dignity. As a family we appreciated the opportunity to relax with a cup of tea or coffee in lovely surroundings during visiting times. It has been a very sad time for us but was made bearable knowing Mum was so well looked after."
Sally Ccarehome.co.uk rating: 5 out of 5
"Very good day visiting with our family."
Richard Bcarehome.co.uk rating: 3.92 out of 5
"My mum has been at Oulton Park for 3 months now and she has settled in so well thanks to the love and care shown to her by all the staff. We always receive a very warm welcome when we visit and I go home knowing that my mum is safe and very well looked after. Our family have been so impressed, we could not have chosen a better home for mum. All the staff are kind, caring and helpful and nothing is too much trouble. The food is excellent and we have been able to eat Sunday lunch with mum on several occasions which allows us to recreate family times as we did with her at home before she suffered her stroke. Mum is encouraged to join in activities with other residents and we feel she has become part of a big caring family. A big thank you to everyone at Oulton Park, you go above and beyond and we appreciate everything you do, you have been a great support to us as a family."
Clare Wcarehome.co.uk rating: 5 out of 5
"My wife has been in Oulton Park Care Centre for 4 weeks now. From day 1 she has received great care and attention from all staff. One could not wish for a better and safe place for one's loved one. The place is clean and well maintained, a credit to all the staff (a five-star hotel). One big thank you from me and my wife."
Raymond Tcarehome.co.uk rating: 5 out of 5
"Always made welcome by staff - can visit anytime. No need to make an appointment. Fresh flowers and plants around the care home. Plenty of pictures etc to interest residents. Music, loving care to the (mainly) elderly folk there. Activities and special days (e.g. Easter/Halloween). Attractive rooms and furnishings all round. My sister seems more calm and content since she has been living here."
P Ccarehome.co.uk rating: 4.64 out of 5
"I can only say how impressed I am with the staff and domestics. The rooms are beautiful. It has made us feel less stressed. The care dad has been given is beyond words, making him pain-free, comfortable and have gone over and above expectations. Thank you all."
Glenis Scarehome.co.uk rating: 5 out of 5
"Barchester Care Home is amazing. The staff are fantastic always helping and offering support for the resident but family too. The staff are all friendly and polite. The care home is clean, tidy and hygienic at all times. I would recommend here to everyone. The staff are always near and help whenever needed. I am so impressed with it here that I have started volunteering a few hours a week with the activities team who are also great. I cannot fault this care home."
Nicola Rcarehome.co.uk rating: 5 out of 5
"The love and care shown to our mum in Beech Wing is truly outstanding. She celebrated her her 90th birthday today and her carers decorated her room so beautifully! She always looks clean and well-dressed but above all, it is the love everyone, without exception, that makes this home so unique! We live abroad but every time we turn up unannounced she is cherished here. The centre is welcoming and spotless and all the staff are truly dedicated to their care of patients. Faultless. X"
Angela Wcarehome.co.uk rating: 5 out of 5
"I visit my friend every week. I'm not related to him but he has been like a father to me and a grandad to my children. He looked after my mother and now it's his turn to be looked after. He is in a wonderful care home and I could not wish for a better place for him to be. All the staff are all very loyal and helpful and take their time to talk to you. Thank you all for everything you do and for looking after everyone."
S Wcarehome.co.uk rating: 5 out of 5
"The nursing and care my husband has received in the past 6 months has been excellent. The staff are very friendly and obliging and there is a very happy atmosphere. The building and grounds are lovely and there are plenty of activities to keep the residents amused."
L Hcarehome.co.uk rating: 4.17 out of 5
"My mother in law came to stay for palliative care. The family could not have wished for a better place for her. Oulton Park staff are a credit to your company, they have the highest care and empathy for residents and their families I have ever known. A thank you is not enough."
Ruth Ocarehome.co.uk rating: 4.92 out of 5
"We as a family (my mother, sister and I) are very happy with the care and support shown to my dear dad. He has dementia and we know he can be a challenge, but we know he is treated with dignity, care and kindness. The nursery staff are wonderful and nothing seems to be much trouble. There is always a warm welcome when we visit him. The activity staff are so friendly and we are able to join in with dad and everyone else."
A Hcarehome.co.uk rating: 5 out of 5
"A fantastic care home. Staff all one hundred percent. Always clean and helpful."
Gina Ccarehome.co.uk rating: 4.92 out of 5
"My wife has only been in this care home for four weeks, she has settled in very well due to the good care she is getting from all the carers and staff. She has started to eat a lot better as the food is excellent and presented well on the plate. I'd like to thank all the people at the care home for all they have done through this difficult time."
John Scarehome.co.uk rating: 5 out of 5
"I am speaking on behalf of my brother, myself and our family. My mum has a severe stroke in November 2016 and after being in the hospital for 6 weeks was transferred to Oulton Park. She required nursing care and she is now bedridden. We found this care home extremely good from day one, the care and nursing staff are helpful, kind and looking after mum very well. Her room is cosy and she has a lot of her own belongings here. The food is good and we like the fact you can take meals with your loved one. The communal areas are very pleasant and we try to join in activities when possible. All in all, it is a great comfort to us that our beloved mum is so well cared for."
Margaret Ccarehome.co.uk rating: 4.67 out of 5
"The care my sister has received in the month that she has been here has been excellent. She has been treated wth the utmost care and kindness with great compassion. The atmosphere in the home is always welcoming and calm. Congratulations to all concerned."
Anne Scarehome.co.uk rating: 4.58 out of 5
"I would like to say how lovely the head of memory lane is, always happy to help. Always phones if she feels we had to know anything about our loved one and always gives you time if on duty to go over the care plan paperwork. I can't thank her for the care she gives my grandmother."
Joanne Pcarehome.co.uk rating: 3.73 out of 5
"I am very pleased with my dad's care at this home. It is very welcoming and lots of activities. In my experience (of other homes) this is the best. We attended the mock Christmas meal. Which is a great idea. It was very professional and made to feel like a special occasion. The staff were superb!"
W Rcarehome.co.uk rating: 4.67 out of 5
"In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring."
Sheilacarehome.co.uk rating: 4.42 out of 5
"As soon as I arrived, I was greeted in a friendly manner as well as professionally I was shown a very nice room. I felt very comfortable and at home straight away. The attitude of the staff made me feel at home and like friends, as being here cared for me. I didn't want to come here in the first place but now I am a bit sorry to leave after one week and wish I had been booked in for two weeks instead, notwithstanding I will still be pleased to go home to my wife. I have enjoyed the food but would have liked a few lamb steaks. (my favourite meat) I hope to be able to return for further respite."
Alexander Rcarehome.co.uk rating: 4.92 out of 5
"Oulton Park, in my opinion, is way on top of my list. Over the last 12 months, I've visited about six care homes and the staff, quality of care, attitudes of the staff, accommodation and food are to me, top quality. I have quoted this before but I see everyone (including management) as my friends and my family and I will remember them forever."
Charles Hcarehome.co.uk rating: 5 out of 5
"I was immediately impressed with the home itself, light, airy, beautifully furnished, clean, carpeted and very professional in a way that didn't compromise home comfort. We knew mummy would like it, despite her situation. I was similarly impressed with all the staff and carers. Mummy was only with them a short time but they all wanted to understand her likes and dislikes to make her comfortable and were genuinely loving and caring towards her. The food is great. The gardens are beautiful. The standard of medical care and emotional care are very good. I am desperately sad to have lost my mummy but am happy that she spent her last days at Oulton Park."
Kole Fcarehome.co.uk rating: 5 out of 5
"Very satisfied treated very well. June admission not well grateful thanks to the manager and another member of staff both very helpful in taking dad in all staff brilliant. August admission respite while I was on holiday looked after very well."
Alfred Rcarehome.co.uk rating: 5 out of 5
"I would like to praise the outstanding and excellent care that my nan receives from this care home. It is run supremely well and the staff are very welcoming, they work extremely hard and should be praised for the job they do. Furthermore the home is very clean and the hygiene is to an exemplary standard. In addition to this, I have been very impressed with the food and facilities. The choice and selection is that of a 5 star hotel. I would strongly recommend the home to anyone."
Lee Tcarehome.co.uk rating: 5 out of 5
"It is a privilege to express our admiration for all the team who make Barchester Oulton Park Care Centre a very special and unique home. The standard of care, love and patience given to everyone staying there is amazing. Our mother suffers with Alzheimer's and over the last year they have never failed her, patiently caring for her every need in a cheerful, professional manner. Her room and all the facilities are clean, immaculate, designed to feel homely and inspiring! The dining rooms, conservatory and gardens are truly beautiful and the choice of food served is of top restaurant standard, excellent."
Angela Wcarehome.co.uk rating: 5 out of 5
"Because of the neglect to my wife in another care home she returned home unable to ever walk again. I cared for her for fourteen months. Her condition gradually became worse and I had to consider a nursing home. On the advice of several people and Oulton Park was recommended. This was the best advice ever given to me as we found it an absolutely wonderful home. The staff are the most caring, friendly and experienced we have ever known. They do their utmost to treat each individual so all receive personal care."
Joseph Bcarehome.co.uk rating: 5 out of 5
"The home looked after my husband really well and when I picked him up after the 2 days and 2 nights, he looked well and cared for. No distress at all."
Dorothy Scarehome.co.uk rating: 5 out of 5
"The home itself is clean and has a pleasant feel about it. The staff are extremely friendly and interact well with the family member who is living at the home. The food is excellent, both in terms of preparation and variety."
Mr Fcarehome.co.uk rating: 4.75 out of 5
"My mum had a stroke in late December 2015. After two months in hospital she moved to Oulton Park. We were initially worried about the move and the change in surroundings. However my mum was quickly made welcome and was very happy at the home. The staff were very caring and attentive. I was impressed with the activities arranged for the residents. Mums room was pleasant with a view of the garden area. Sadly my mum had a second stroke in early April and passed away after two weeks. This was a very stressful time and the home's care team were very helpful, caring and attentive during this time. They also worked very well with the hospital and GP practice to make sure mum was as comfortable as possible. When my mum passed away the care team were also on hand to support the family at the home. Overall my mum spent two months at Oulton Park and her stay was a happy one. I cant fault the staff and strongly recommend this home."
Colin Bcarehome.co.uk rating: 4.25 out of 5
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