Reviews for Oulton Park Care Home

My sister was in Oulton Park at the end of her life, for a little less than 2 months. She was not the easiest of patients, but all the staff were so sympathetic, and meticulous at keeping her comfortable. Oulton Park is a really happy place, and the staff are so caring and dedicated. Sue could not have been in a better place, and we are immensely grateful for the gentle and kindly way they dealt with her death. Thank you all.

My mum spent her last 5 months in the nursing home where she received excellent care 24 hours a day. I couldn’t have wished for her to be in a more lovely place with wonderful staff. Everybody was very caring, considerate, thoughtful and respectful, nothing was ever too much trouble. From the start when we first approached the administration dept they made us feel like part of the family. The purpose-built home has gardens with colourful flowers in bloom. There are ample car park spaces available. With a fully trained nurse on duty 24 hours a day I felt comfortable that my mum was cared for throughout the day and night. The team of dedicated carers are truly second to none, they are just simply lovely human beings. The friendly housekeeping team kept everywhere clean and tidy. The entertainment team organised several daily activities with a weekly what’s on programme sheet circulated at the start of each week. Tasty meals were freshly prepared in the kitchen with an ample choice for breakfast, lunch and dinner. The kitchen staff were always very friendly and helpful. The atrium is a lovely area to enjoy a drink and refreshments when visiting. Oulton Park is more like a 5-star hotel, the fully furnished rooms are a generous size, well equipped with en-suite facilities. I felt reassured that my mum was being well looked after and I enjoyed good quality time with her when visiting. Family and friends visiting all said Oulton Park was a lovely place throughout. Overall, high quality caring at its best.

"My dad was here for a month and was excellently looked after ..all the care staff were very kind friendly and helpful..the home was always very clean ..highly recommend the home to anyone ..the food was always very nice and the self service cafe for quests was brilliant"

Mandy H
carehome.co.uk rating: 5.00 out of 5

"My mum spent her last 5 months here receiving excellent 24/7 care. I couldn't have wished for her to be in a better place with wonderful staff. Everybody was so very caring, considerate, thoughtful and respectful, nothing was ever too much trouble. From the start, admin made us feel like part of the family. With a nurse on duty 24/7 I felt comfortable my mum was cared for day and night. The dedicated carers are second to none, they are simply lovely human beings. Everywhere is clean & tidy. Daily entertainment and a weekly what's on programme circulated each week. A good choice of tasty meals freshly prepared served by friendly and helpful staff. The atrium is a lovely room to enjoy a drink & cake when visiting. A good size room fully furnished with en-suite. Ample car parking and gardens with colourful flowers in bloom. I felt reassured that mum was well looked after and I enjoyed quality time with her when visiting. Overall, high quality caring at its best, its like a 5 star hotel."

Melanie H
carehome.co.uk rating: 5.00 out of 5

"Visited my friend for the first time recently at this fantastic Care Home - Upon entry I was greeted with warm, friendly smiles from the professional Receptionist who knowledgably answered my questions and took time to explain further information to me whilst showing me to my friends room - This home is clean and fresh and it's easy to see how comfortable the residents are here - other staff we met along the corridor all knew my friends details and requirements, despite him only staying here for a short period of time thus far - Nothing was too much trouble - my friend looked healthier and much more happier here, as opposed to when I last saw him at the hospital - I am pleased that he is now residing under the supervision of caring, attentive staff who are clearly well managed and clearly work together as a team - Great service deserves appreciation so....."well done" - "Thank you" and see you again soon x"

Bradley F
carehome.co.uk rating: 5.00 out of 5

"Oulton Park is such a lovely care home, it's clean and well-kept, always smelling fresh as soon as you walk in. Staff are very friendly and meet you with smiles, ask after you and make sure you're okay. The food is fresh and is presented beautifully. All in all, I can't complain. The friend I came in to visit is also happy with the care she is receiving."

E G
carehome.co.uk rating: 5.00 out of 5

"The residents are very well cared for. All the staff are caring and welcoming. The accommodation is clean and comfortable. My husband couldn't be in better hands."

Judith A
carehome.co.uk rating: 4.92 out of 5

"After a year apart, I've finally had a bedroom visit with my mum. Walking through to her room, I could see that yes, there have been changes. You can't go through a year of pandemic and not come out completely unscathed, but I was reassured to see that the same extraordinary level of care is still as apparent as it ever was pre-Covid. The staff are caring and compassionate, considering what they've been through they are truly amazing. Whilst Covid restrictions mean that outside entertainment is sorely missed, the activities team are working tirelessly to fill the void with alternatives, including using technology - although I'm sure there's no substitute for 'Elvis'! I had a lovely, relaxed time with Mum and can see that she is happy and well cared for."

Jacqui H
carehome.co.uk rating: 4.75 out of 5

"It is hard to write a review as I haven't been in the home for over a year due to COVID. I think Oulton Park has handled the visiting appointments well, to the outside visits in the summer and the indoor visits in the winter. I was impressed with the indoor suite, they did a really good job. All the staff made it easy for us the family to communicate with Mum. We could see that she was bright and being well looked after."

C A
carehome.co.uk rating: 3.92 out of 5

"I have been involved with Oulton Park for approximately 4 years. My father spent his final 2 years there, where he was very happy and well cared for. All staff working together for the good of the residents. I have continued to visit (until Covid) to entertain with local history and cooking demonstrations. Always a pleasure. Special thanks to the activity staff, who do a great job!"

Jacqueline E
carehome.co.uk rating: 4.92 out of 5

"Due to Covid it is difficult to give a concise review of Mums care situation. Most of my communication with staff has been over the phone, but this said the staff have been very helpful in providing me with updates of my Mums health and medical issues. My mum is settled and calm and is not anxious with her surroundings which reflects the care she is given. I talk with Mum ofter but best are the visits which we have in the beautiful gardens, she is always pleasantly dressed and looking attractive. We are very happy with the quality of care at Barchester Oulton Park Care Home"

Mike T
carehome.co.uk rating: 5.00 out of 5

"My uncle was placed in this care home in July 2020. All the information we were given sounded amazing so we were more than happy for him to reside there. He went downhill a lot in that first year and we never really got an explanation for as to why. He did have some health issues and certainly, lockdown didn’t help. However after visiting this home for a long time, I would like to say how different it has become since the new manager has returned. From the moment you enter the home now, it feels different and now when we ask to speak to the staff about anything, they have been more forthcoming. I do feel that my uncle is being looked after better now and cannot praise the staff enough, each one I have spoken to has been pleasant which helps put my mind at ease when I leave so I hope this continues to improve."

Bev B
carehome.co.uk rating: 3.17 out of 5

"My dad has been a resident of Oulton Park Care Home since June 2020, when we had to make the difficult decision to place him into their care as we could no longer care for him at home safely. His care has been excellent. His many needs are met with respect and dignity and he has thrived under their care. The staff and management have been so kind and helpful and always acting in a professional manner and evolving us in any decision regarding dads care. As a family, we cannot thank them enough for looking after dad and would not hesitate to recommend them as a care provider."

M S
carehome.co.uk rating: 4.50 out of 5

"My mum had been in Barchester Oulton Park Care Home for 5 years now and the care and compassion that she's received from all members of staff has been excellent. The weight off our shoulders knowing that she's safe and looked after has been life-changing for us all. As always, I would highly recommend."

N B
carehome.co.uk rating: 4.58 out of 5

"I have been a resident for quite a few months and I am very contented and happy in the home. The carers ensure that I am very clean and given the option of what I want to wear each day. I am given a choice of meals and find them to be very good. The home provides activities that I can either join in with or stay in my room if I so wish and can read or watch T.V. The carers are all very caring and helpful. My room has an ensuite and is kept very clean."

S F
carehome.co.uk rating: 4.91 out of 5

"My wife has been a resident now for approximately 18 months. I can't thank the care home enough for the way they have cared for my wife. The staff are all very attentive and she is kept nice and clean and well dressed. Her room is very light and airy and is kept immaculate, clean and tidy. The meals are very good and residents have a choice of menu. If my wife has any health problems the Doctors and Nurses will be called if necessary. All in all, I am very happy with the care home."

A F
carehome.co.uk rating: 4.83 out of 5

"Yes, very nice stage helpful and pleasant."

C B
carehome.co.uk rating: 3.83 out of 5

"I have been very happy with the care that has been given to my partner. The food is very good. The staff have coped very well whilst the home is being refurbished. This is a lovely care home and the staff are very caring."

J W
carehome.co.uk rating: 4.67 out of 5

"My mother-in-law has only been in the home for two weeks but in that short time, I have been really impressed with Oulton Park Care Home. The rooms are lovely and the impression is of being in your own home. I have to mention the staff, they are so helpful and very attentive to my mother-in-law who is always clean and comfortable when we visit. They are always willing to help with any dietary issues she has. To sum up, we are very pleased with the care she is receiving."

J T
carehome.co.uk rating: 4.92 out of 5

"My mum moved into the care home about two weeks ago and already I can see that she is being well looked after. She is kept clean and well dressed by very attentive and friendly staff. Mum has problems with her diet and the staff are very helpful in trying to give her alternative food. She has a lovely bright and airy room which is kept clean and tidy. Overall I am very happy with the care she is receiving."

I T
carehome.co.uk rating: 4.92 out of 5

"The care home has improved standards and care for my uncle as he no longer spends every day in bed. This has happened in the last 6 months."

D H
carehome.co.uk rating: 3.58 out of 5

"My Mum was in Oulton Park Care Home for a couple of months. She was recovering from a hip operation and also has Parkinsons' at the age of 91. Being very poorly, I can say the care home staff have made every endeavour to settle her in the home. All the nurses and care staff have been very attentive to her considerable needs and have made sure all of the relevant professionals have been involved in securing the best outcome for Mum. The home has recently been refurbished and the garden is nice."

A B
carehome.co.uk rating: 4.33 out of 5

"My stepfather was looked after very well throughout his 5-year stay. As his health declined he was bed bound for 4 years and his skin was intact throughout. He was treated to food during the night if he was hungry and helped with all his care. The staff treated us as a family and were always welcoming and very kind to my Mum. The present manager is excellent and has raised the standards throughout."

A M
carehome.co.uk rating: 4.42 out of 5

"My husband was in the home for 5 years and seven months. He has always been well cared for and the staff very helpful and patient as he could become argumentative and awkward as his illness progressed. He couldn't do anything for himself so needed lots of help and care. The manager, clerical staff and carers have always been very kind to me."

M H
carehome.co.uk rating: 4.83 out of 5

"Dignified, kindness, understanding, calm and supportive."

J B
carehome.co.uk rating: 5.00 out of 5

"My great uncle is living with Dementia and has been at Oulton Park for 5 years in the Memory Lane community. I cannot fault the outstanding care he receives and the communication my family receive from the home too. The care team are amazing, know him so well and the food is absolutely superb too! Very happy, impressed and I would not hesitate in recommending Oulton Park to anyone."

D A
carehome.co.uk rating: 5.00 out of 5

"Beautiful decor, always clean to high standard. All staff I have met have been approachable and helped with all questions etc. The home always smells nice, and facilities are appropriate and well maintained. The garden space is again beautiful, there are always things for residents to do if they wish. Overall a good home."

Helen B
carehome.co.uk rating: 4.00 out of 5

"Mum went into Oulton Park in mid-October. All the staff are warm and welcoming. The food is very good. The care mum is receiving is excellent. Plenty of activities and social interaction. Her bedroom is spacious and the home is nicely decorated. Overall, mum's quality of life and mental well-being has improved. I feel mum is safe and very well cared for. The management is excellent too."

Lisa P
carehome.co.uk rating: 5.00 out of 5

"What was obvious before and since by sister's admission was the attention to detail, the efficiency and the caring in the running of Oulton Park. For example, the initial contact was professional and so very helpful in quickly assessing a difficult care situation. The care centre is very welcoming, attractively furnished and spacious. All staff have interacted in a reassuring way. The continuity of medical care has been much appreciated. My sister was adamant that she would not leave her house, but this week was saying 'I like it here'."

Joy B
carehome.co.uk rating: 4.50 out of 5

"Thank you to all of you at Oulton Park Care Centre for taking such good care of my much-loved mum during the last few years of her life with you. It was evident that many of you had a soft spot for her during my visits. You have a place made special with lovely staff in all areas, always welcoming, with many of you going the extra mile in your care for her. You know how much she appreciated it too. Through your care, you have made it possible for me to build many more years of happy memories with my mum. Living so far away, I really appreciated the efforts so many of you made so I could speak with her on the phone so regularly. Plus, not being restricted to particular visiting times meant I could spend lots of time with her when we came over to Lowestoft. The measures you put in place to ensure all the family had a chance to visit during the difficult Covid restrictions were particularly appreciated. Thank you for caring for my mum in her final days and for all you did to care for us too."

J W
carehome.co.uk rating: 4.08 out of 5

"Such a beautiful home, very well looked after and clean. Staff go above and beyond their duty. Always kind and courteous. If you ask for anything it's always followed through. Residents are highly respected and their privacy is always contained. Apparently, the coffee could be better?"

D J
carehome.co.uk rating: 4.92 out of 5

"Lovely visit to the home, was clean and tidy. Well laid out Café lounge area with plenty of options for drinks and cakes. There was lots of activity within the home with nice calming music playing, still able to have a conversation with my friend."

G R
carehome.co.uk rating: 4.25 out of 5

"Mum fast-tracked for palliative care and a bed was available at Oulton Park. I couldn't ask for a better place for Mum. In the short time, she has been here so far she has become noticeably more cared for. Mum is now eating well, more alert and has more good days."

T N
carehome.co.uk rating: 4.64 out of 5

"My husband has recently been to Oulton Park for respite. He was very well cared for and the staff were kind and helpful. He was extremely content whilst there and would have stayed longer. I wouldn't hesitate to use the home again."

C P
carehome.co.uk rating: 4.73 out of 5

"Experience in the past for a resident friend and today viewing for a friend for respite care in September, this is second to none in comfort, facilities, and the most caring of staff it is like a luxury hotel all on one floor."

Norma R
carehome.co.uk rating: 5.00 out of 5

"A beautiful home with caring and attentive staff. High standards of cleanliness and care. I feel reassured that my mother is in good hands."

D B
carehome.co.uk rating: 4.33 out of 5

"The staff are very polite, very helpful and always on hand to help. Food is very good. All in all, very happy that the care my mother gets is top-notch. You know that your loved one is well cared for."

Eric K
carehome.co.uk rating: 4.75 out of 5

"I've visited my friend's brother every week for a year and I've seen nothing but kindness and care from everyone. It's clean and it's a pleasure to visit and food is very good as I've eaten there, you can pay to eat with your family. I've got nothing but praise for staff."

Jean H
carehome.co.uk rating: 5.00 out of 5

"Everyone is very caring, polite care home to tell everyone. Like the staff, they talk to my husband in a lovely way. Look forward to seeing him though he doesn't remember me now."

Maureen F
carehome.co.uk rating: 4.83 out of 5

"We moved our mother into Barchester Oulton Park last year, and we cannot praise the staff enough, from auxiliary to management. They work together as a team and seem happy in their jobs as carers. The staff have many good qualities like kindness, attentiveness and empathy, and are always very respectful to both residents and their families. The home and its surroundings are inviting and very homely, it hasn't got such a 'clinical' feel to it as they have good carpets and home furnishings, complete with a cafe area with free tea, coffee and cakes, etc. I would highly recommend this care home for anyone's loved ones."

Karen S
carehome.co.uk rating: 5.00 out of 5

"Professionalism, friendly and helpful staff. I am my family wanted the best level of care for our mother and Barchester Oulton Park Care Home has been a very good choice. Only a resident for a couple of months but we can already see the physical and mental benefit to our mother. A great part of this is the high level of attentiveness from the staff."

E N
carehome.co.uk rating: 4.92 out of 5

"My brother returned to the home after a spell in hospital, they made him so welcome. It was also his birthday, they are all so caring. I can't thank them enough, his room was changed so he could use a wheelchair, brilliant team."

Jackie H
carehome.co.uk rating: 5.00 out of 5

"My mum has really changed since she has lived at Barchester Oulton Park Care Home. Her life has been enriched by constant, caring company, helpful routines and wonderful activities. She is always smiley and eager to speak to staff as well as other clients. She is eager to thank them and appreciates all the staff do for her. As her daughter, I feel nothing but relief and gratitude."

Kath C
carehome.co.uk rating: 4.83 out of 5

"A lovely place with excellent staff and care. My father spent his last days here and I couldn't have found a better place for him. The food was very good although he couldn't eat very much they tried to find things he liked. Very clean and excellent facilities for visitors as well."

Keith W
carehome.co.uk rating: 4.17 out of 5

"Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her."

N S
carehome.co.uk rating: 4.50 out of 5

"Visited my cousin for the first time whilst away on holiday in the area. What a lovely welcome I had was shown the room, lovely clean, tidy odourless home, everyone was welcoming and made me feel welcome upon entering for my visit."

J I
carehome.co.uk rating: 5.00 out of 5

"Thank you for the care and attention given to my parents during their stay with you."

Warren T
carehome.co.uk rating: 4.75 out of 5