What our families say

Barchester Newton House Care Home Recommended on carehome.co.uk
We score 9.4/10

42 Reviews

Barchester Newton House Care Home Recommended on carehome.co.uk
Good

18 October 2017

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"The service provided for my husband has hugely improved since he was first admitted in January 2017. The staff now know and understand his needs and have responded very well (he is not the easiest of patients). The nursing staff are excellent. The carers are, in the main, very good but one or two can be patronising."

Julie M
carehome.co.uk rating: 4 out of 5

"As soon as I walk in I am greeted by friendly and helpful staff. It is extremely clean and modern. The food is good. Altogether a very good home. They provide entertainment and days out."

Joanna W
carehome.co.uk rating: 4.58 out of 5

"My mum has been at Newton House for nearly 1 year, during that time she has received excellent care from the kind, difficult staff. I am very happy with the facilities and caring environment and wouldn't hesitate to recommend the home to family and friends."

Peter R
carehome.co.uk rating: 4.83 out of 5

"All the carers, nurses, night and day work extremely hard. I feel there should be an increase of staff during the day and at night to deliver more one to one care. The opinions of all staff need to be taken into consideration plus all residents when changing rooms at short notice. All managers should listen to their staff on day to day running of the home and not to just adhere to their budgets."

Denise H
carehome.co.uk rating: 3.83 out of 5

"I was first introduced to Barchester about 8 years ago when my brother came here, at the time I did not live in this area. In 2013 I moved up to this area and decided to do some voluntary work and chose Newton House. I was made very welcome by the staff especially the activity girls. Everyone is very pleasant and the level of care I think is very good. Lots of activities for the residents."

Margaret Z
carehome.co.uk rating: 4.55 out of 5

"The care staff are excellent but some of the nursing staff do not maintain the carers. The word 'carer' as a job title does not apply. They're too busy to sit and spend time talking to residents and would love to do that more. In my opinion, the nursing should do 'physically' more things to assist when busy and short staffed. Food quality has become worse and portions too large causing high levels of wastage as most people are older they are slow to eat/feed themselves. More foods should be softer and more time given. Juice (fresh) only in the morning is pathetic. Also, it would really help nurses if more meds were dispersible/liquid."

N S
carehome.co.uk rating: 4.42 out of 5

"Excellent, friendly staff who look after my dad very well. He is treated kindly and with dignity. The food he receives is very good. The unit is very clean and my family are very happy with the care he receives."

S H
carehome.co.uk rating: 5 out of 5

"I visit every day and am always pleased to see the good interaction between all staff and my wife. Also, there is a good choice of food - lots of entertainment often to a good, professional standard and from in-house therapists/entertainers. Corridors, rooms etc are nicely decorated."

Trevor P
carehome.co.uk rating: 3.92 out of 5

"Very much improved in the last year with more patient understanding and better communication with staff to resident."

A C
carehome.co.uk rating: 4.25 out of 5

"I would like to highly praise and thank your staff for all they did for my Mum whilst she was in their care. They went above and beyond their duties in all areas. Words cannot express our gratitude for the way they made her last few days as painless and dignified as possible and how they supported and made it bearable for her family. Nothing was too much for them. Can't name anyone in person but you should be very proud of the very high standard your staff have set. Thank you."

Diane D
carehome.co.uk rating: 5 out of 5

"As a carer myself I was well impressed with the standard of the care, cleanliness, the warmness and friendliness of the staff, nurses and management. They worked very well as a team and nothing was too much trouble. They treated my mother and ourselves with such dignity it made us feel like it was all family. I have been in a lot of care homes and as good as some of them were, nothing comes close to Newton House. I am really pleased my Mum ended her last days in such a lovely, warm welcoming place. Thank you to all staff nurses."

Elaine S
carehome.co.uk rating: 5 out of 5

"I had lost faith in our caring for sick and ill people but was overwhelmed by the professionalism, care and high standards of Newton House, Somerby Ward. They took excellent care of my Mum and also provided support and care of her family in this difficult time. They allowed us to end Mum's days as we wanted, with her family around. We will always be grateful and never forget."

Cheryl D
carehome.co.uk rating: 4.91 out of 5

"Excellent service from the ACTIVITIES team! Carers/nurses v willing to listen and help my father's time @ Newton House be as enjoyable as possible."

Suzanne C
carehome.co.uk rating: 3.83 out of 5

"Very nice, clean and tidy, well run home. Food is excellent - good variety and quality. Overall - very pleased and satisfied with everything. Maybe a little more attention to baths (more often than once a week) and washing face etc, use two flannels - one for face and hands, another for private areas!"

F S
carehome.co.uk rating: 4.58 out of 5

"My wife and I come in weekly with our PAT dog, Oakley. We have registered as volunteers so we are able to go round the residents without supervision. The staff always make us very welcome and the residents appreciate our visit with Oakley."

Howard F
carehome.co.uk rating: 4.58 out of 5

"I think the staff do a very good job. Some staff an excellent job. Rooms and décor are lovely."

Christopher T
carehome.co.uk rating: 4.58 out of 5

"My husband was admitted in October last year and I was very impressed with the welcome we received when we arrived. Staff are very happy to help with anything, always smiling and nothing is too much trouble. Activities are wonderful, just been to the Valentine meal which was excellent. The way tables were dressed and decorations around the room, given a box of chocolates and a rose. The staff could not have done more to make it a lovely day."

Merel G
carehome.co.uk rating: 4.5 out of 5

"After six years I am still generally content. Any minor issues have always been dealt with satisfactorily and promptly."

E J F
carehome.co.uk rating: 3.82 out of 5

"My husband needs help with all activities of daily living and I always find him clean and tidy. It is obvious his needs are being met. All staff are very supportive and kind toward me when I visit."

B T
carehome.co.uk rating: 4.92 out of 5

"Genuinely felt welcome. Excellent standards."

Steve C
carehome.co.uk rating: 5 out of 5

"Good clean building. Very easily approachable staff."

Neil M
carehome.co.uk rating: 4.83 out of 5

"My mum came in for 1 week's respite care, to give me a break and to allow a shower to be fitted. On the first impression, the home is clean and tidy and the food is very good. However, on reflection, I feel the staff/carers need to be more proactive with the clients and be more encouraging when it comes to moving clients about - showering and washing. My mum had never had any odour before she came in but did when she came home. She also had an untreated eye infection (despite me raising it with a staff member ) - all it took was a call to the GP on the day she got home. I know it is unsettling for anyone to move from their own home, maybe my expectations were too high, but I expected her to be more supported in her new environment."

C G
carehome.co.uk rating: 2.5 out of 5

"The staff are very helpful and friendly and treat the residents with dignity. The Castlegate unit is well designed for those residents who like to walk with secure access to the garden. My wife is on a liquidised diet which never looks very appetising however the normal diets look reasonable. The rooms are always clean and tidy with en-suite toilet and hand basin with the option of adding personal furniture. Overall, good experience."

John J
carehome.co.uk rating: 3.75 out of 5

"My dad has been a resident in Newton House Care Home for nearly 4 years. He is well cared for and all his needs are attended to. His personal care is well maintained and his room is always clean and fresh. All the staff and management work very hard to maintain a great service and are available to talk anytime."

J N
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident for 7 years. We have seen many changes in that time. Her nursing care has been very consistent and excellent. Her nurses know her well and vulnerability. The only change that has been a disappointment is the gardens of her unit which used to be a delight but which are this year a total disappointment and uncared for. The activities team are excellent and the carers are well trained, it would be good if more of then stayed longer term."

Jane D
carehome.co.uk rating: 3.92 out of 5

"My mother has been in Newton House Care Home for nearly four years. Her needs and requirements are always catered for. The staff are always kind to her and welcome any visitors she has and readily explain any health problems to me."

Wendy V
carehome.co.uk rating: 4.75 out of 5

"We are pleased with the care mother has received. She is clean and fresh and has clean clothes. Her room is also clean staff are brilliant particularly a male carer he is absolutely superb. The other care workers are also so caring, so friendly just so nice. An impressive care home. Oh and the office manager who is on top of her job."

Philip L
carehome.co.uk rating: 4.75 out of 5

"My wife has been a resident at Newton House for 7 years. During this time, I have seen several changes take place in the home. Generally, I am happy with the care she receives. Since the recent CQC inspection, I have seen improvements in the standard of care. One of the issues was lack of staff which I believe has been addressed, however, I feel that personal interaction between some of the staff is low on the agenda as the staff don't seem to have the time to spend with individuals. The majority of staff seem very compassionate and dedicated members of the team but I would like to see some staff show a more compassionate and caring approach to the residents regardless of the challenges they present. I would like to see more frequent checks on residents who are left in their rooms as I have, on several occasions, found my wife lying in an uncomfortable position."

J J
carehome.co.uk rating: 3.73 out of 5

"Always very clean but feel staff sometimes need more training with certain patients, have more respect for patients and don't treat everyone like they have dementia. Getting to patients quicker when the bell is pressed could also be improved and making sure equipment is always at hand. Hoist out of use a lot and they don't have another one on the ward."

L H
carehome.co.uk rating: 3.36 out of 5

"My wife will soon have been resident for 6 years. This is still the best home in the area for care and support to dementia sufferers."

E J F
carehome.co.uk rating: 3.82 out of 5

"Staff are very friendly and efficient, however, I feel they are often rushed as there are not enough staff during peak times. For example; my mother has occasionally missed her bath day because of the lack of staff. I would in fact, like my mother to have more than one bath a week. Overall, very nice friendly place."

Pam N
carehome.co.uk rating: 4.08 out of 5

"All of the family are very happy with the care my mum receives. All departments are very friendly which enables my mum get the 5 star care the family greatly appreciates."

Brian K
carehome.co.uk rating: 5 out of 5

"I cannot thank everybody for looking after mum. She is happy. We are pleased with all the staff. Cannot fault anybody."

Yvonne H
carehome.co.uk rating: 5 out of 5

"My dad has been in the care home several years now and all that time the staff and carers have been extremely kind and caring to him at all times."

Ian R
carehome.co.uk rating: 5 out of 5

"An excellent standard of care home with highly trained and professional caring staff. Friendly environment and residents and relatives made to feel very welcome. Good facilities throughout."

Elaine A
carehome.co.uk rating: 4.42 out of 5

"Mother is always up dressed, clean and tidy whenever call in. She has good days and bad days but on the whole, seems happy and settled."

K B
carehome.co.uk rating: 3.92 out of 5

"My wife has been in the care home for approximately one year. She suffers from dementia related to Parkinson's and had lost the ability to stand/walk prior to entering Barchester Newton House Care Home so spent most of her time in a fully adjustable mobile chair. I visit most days in the afternoons for one to two hours but occasionally have a meal there with her. I have been very impressed with the caring attitude of all the staff as well as their professionalism. They are backed up by meeting involving relatives. The décor has been kept up to a high standard and it is a welcoming, friendly environment. I am hard pressed to find anything to criticise."

Trevor P
carehome.co.uk rating: 4.33 out of 5

"I have been in Newton House Care Home since January 2017 visiting my wife. I cannot find any reason for complaining about the home. The staff and carers are excellent and the home is kept extremely clean."

Douglas C
carehome.co.uk rating: 4.75 out of 5

"Good clean care home. Always trying to improve an already good service."

M C
carehome.co.uk rating: 4.25 out of 5

"Caring approach to all residents considering their dignity and respect."

Katie M
carehome.co.uk rating: 4.42 out of 5

"My friend has been a resident since late last year. I definitely think the care has improved in the last 6 months. When my friend was admitted no rehab seemed available so he very quickly became unable to walk and then bedridden. The staff have always been very kind to him and he always appears clean and comfortable as possible."

Beryl T
carehome.co.uk rating: 3.91 out of 5

"My wife has settled in well at Newton House. The home is clean and bright and the food is very good. The staff are really kind and very supportive of her illness. The activities team are great, planning regular events and outings which she really enjoys. We enjoy a coffee in the café and the homemade biscuits are absolutely moreish. I visit the home daily and I receive a friendly welcome from everyone. Thank you."

K M
carehome.co.uk rating: 4.25 out of 5

"I have no complaints regarding the care of my wife. She has dementia and requires all nursing care, cannot eat on her own, has no speech and spends most of her time bed ridden."

E F
carehome.co.uk rating: 3.83 out of 5

"My wife has been well looked after during the last 3 years. She has FTD and has deteriorated over that period and care has been adjusted to meet her needs. Minor problems have been rectified when pointed out."

Ted
carehome.co.uk rating: 3.73 out of 5

"My husband spent 10 months as a resident in Newton House. He was always showed dignity and respect and we grew to treat Newton House as our home. I spent 6 hours a day with my husband and the staff, sometimes working under great pressure, always found the time to give support to both me and my husband. The nursing care at the end was second to none and I will be extremely grateful to Newton House."

Dawn B
carehome.co.uk rating: 4.33 out of 5

"My father was extremely poorly and since being in this wonderful place has put over a stone in weight on. The meals are fantastic and a choice too. The place is very welcoming, in fact home from home. Bedroom is comfortable and always kept clean. Clothes are regularly laundered and I am 100% happy with the care. Also various activities bring residents close together."

Margaret P
carehome.co.uk rating: 5 out of 5

"The staff are always helpful to mum and her requirements. Nursing staff are always open and honest when I ask questions. Newton House is always very clean and organised. visitors are always made to feel welcome. The food is very well presented with a good choice and excellent standard."

Wendy V
carehome.co.uk rating: 4.75 out of 5

"'Barchester Newton House Care Home' staff have provided an exceptional service for my mother. Staff nurses and care assistants have demonstrated a kind, compassionate and diligent approach towards my mother at all times and during what has been a difficult time, they have gone the extra mile in trying to make my mother comfortable now she is at the end of her life. I have been deeply touched by the high levels of professionalism shown and the genuine kindness of these caring and committed workers. Day time staff such as the staff nurses have also shown these amazing qualities not to mention the cleaners and kitchen staff. I am and will remain eternally grateful for this group of dedicated staff and take comfort for knowing good people who have looked after my mother so well."

Fiona H
carehome.co.uk rating: 4.83 out of 5

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