Reviews for Newton House Care Home

"I am very happy with the social events put on for the residents of the home. The staff are always very helpful, cheerful and willing to answer any of my queries if possible. The home seems very well run and clean. My friend is very happy and content and now thinks of Newton House as his new home. I am also pleased that the management keeps me informed of my friend's health when necessary."

T C
carehome.co.uk rating: 3.92 out of 5

"During this difficult time (Covid-19) I have been very reassured that my mother continues to receive excellent care. Really valued the facetime calls - shame they are not more frequent."

J W
carehome.co.uk rating: 4.17 out of 5

"The staff are kind, caring, supportive and helpful. They have all been totally amazing through this crisis. I cannot praise them highly enough."

Joanne W
carehome.co.uk rating: 4.75 out of 5

"Until lockdown, I would have described this as a happy place and excellent all round. Sadly, lack of staff has made things uncomfortable, both for personnel and residents, with carers sometimes near breaking point. On that account, I am sorry to lower the score. However, full marks for keeping us safe to date in the pandemic."

B N
carehome.co.uk rating: 3.75 out of 5

"This place and the staff are just amazing! My nan was only in there for a week before Christmas before she passed on Boxing Day, but the care was second to none and the staff looked after us, especially with family members staying as we knew time was running out for Nan. The care and compassion of the staff was brilliant and one in particular was amazing. The place is clean and well organized. Couldn't have wished for a better place for my lovely nan to spend her last days. A huge thank you to everyone who cared for and supported my nan and us as family."

Stacey A
carehome.co.uk rating: 4.75 out of 5

"I just wanted to express my heartfelt thanks to you and your teams for everything you do for my mum, on Westgate. I have been able to visit her on 2 occasions now, with a weekly rolling visit and FaceTime planned from hereon in. It has been an extremely difficult time for us as a family, as we have always had Mum come home to us every 2nd weekend or so. She lived with us for 10 years prior to her dementia becoming unsafe for her to be left alone whilst we were at work, and so for her not to be able to do this with us has been deeply distressing for all of us. Your team has, as always, been so very kind and considerate to Mum's evergrowing needs. It is wonderful to see the genuine love, care and tenderness that your team displays towards her. This is extremely comforting to see (from a 3-meter social distance) as I cannot yet give her a very much longed-for hug. Thank you from the bottom of my heart."

Tina M
carehome.co.uk rating: 4.67 out of 5

"My husband has been in Newton House for about 18 months and I am so very pleased with the way he is looked after. Staff are warm and welcoming whenever I visit and he is perfectly happy roaming around or sitting having a cuppa and a biscuit or six."

Rosemarie T
carehome.co.uk rating: 4.17 out of 5

"My friend/neighbour went into your home in July. He was made very welcome by the staff and is very happy. I ring him and he tells me how happy he is."

J T
carehome.co.uk rating: 5.00 out of 5

"Mum is very well looked after in the home. The staff have been very helpful in letting us visit as we have had to social distance on our visits so far."

M G
carehome.co.uk rating: 4.92 out of 5

"I could not fault the staff, friendly, helpful. They were often understaffed and they had to move between the blocks which was not ideal with Covid. Food was good but meals were too close together for me. Three times I had no toilet paper, once I really needed it and had to ring. The shower head made it difficult to take a shower. The TV was too low as the bed end blocked it. Staff had to put it on a box. It would have made sense to mount it to the wall."

Sandra R
carehome.co.uk rating: 3.42 out of 5

"Since my mother was first admitted to Newton House, I cannot speak highly enough of the care she had received. The staff is without fail, cheerful, helpful, and compassionate. They encourage her to take part in activities without pushing her and are always willing to go that little bit further. We have felt confident that she is in the best place possible at this stage of her life, and have no regrets about her move to Newton House; traumatic for all of us. The staff has gone above and beyond, and we are forever grateful. Thank you so very much."

E F
carehome.co.uk rating: 4.83 out of 5

"My wife was moved to Newton House in early May. She has Alzheimer's but due to neglect in another home, she had lost a lot of weight in a short time and developed serious pressure sores. The astonishing care that she received from the nurses and other staff has resulted in weight gain and finally the healing of the pressure sores. Above all, they have kept me informed with good news and were not afraid to tell me straight if it was not so good. I thought I would never see my wife out of bed again, but on my last visit, she was in a wheelchair. Although she does not communicate she has a smile on her face and looks content. The three young ladies who were looking after her were so kind to her (and me), apparently, she is going to have a Chinese meal soon - a sweet and sour chicken should go down well. The care that my wife has received was exceptional and a tribute to the management and staff. Thank you all and bless you for saving her life and giving a real lady some peace and dignity."

Ian S
carehome.co.uk rating: 4.17 out of 5

"Just wanted to pass on our thanks to all the staff at Newton House. Without exception all the staff my dad has had looking after him since he transferred to Newton House in July have been exceptional. This has meant that my dad has settled in and trusts staff to look after him, a major achievement that was never really fulfilled at his last home. Staff really go out of their way to get to know residents and do the best to provide what a resident enjoys. Although a small thing like having a bath may seem to us, it’s a lovely experience for my dad and now the staff know he enjoys this, they try and work it into their timing as much as possible. My dad always looks well cared for, he has always taken great care of his appearance and staff ensure that this remains the same, this brings comfort to my mum also. When we call staff are always helpful, supportive and respectful, and eager to accommodate both my dad’s needs and those of his family. Could not ask for more, thank you."

Caroline E
carehome.co.uk rating: 4.25 out of 5

"The staff are friendly and helpful. The entertainment crew keep the residents amused. The food always looks really tasty. I trust my mum is well looked after and happy there."

D E
carehome.co.uk rating: 4.25 out of 5

"Since Covid-19 came along I have been unable to see my mother in person. To view her condition, to offer her my affection and to be involved in her day to day life. This has been a hard adjustment as previously we had weekly visits and daily phone calls. I have had to put my faith in the staff of this care home, at a genuinely frightening time not only in terms of the world crisis but also at a time when my mother's condition has massively deteriorated. I know it was the right choice because of how well physically and emotionally she seems there. The staff I have spoken and video called with seem so overwhelmingly positive and their welcoming and chatty warmth reassures me that they are doing their best for my mum. It means the world to me."

Mary
carehome.co.uk rating: 3.42 out of 5

"A really great home and the staff are extremely helpful, friendly and very dedicated to their jobs. The activities team are really excellent with the residents and they treat them very well.... well done and thank you."

P B
carehome.co.uk rating: 5.00 out of 5

"Amazing care home and lucky to have such wonderful, caring staff. Could not ask for a nicer place for Mum to be. Special thanks to the entertainments team and all on Brownlow unit. Thank you, Newton House, for all you do."

Sarah L
carehome.co.uk rating: 5.00 out of 5

"During the pandemic, this year the activity team and the staff on Brownlow have been superb with regular video calls and updates keeping us informed as to what is going on in the home. Many thanks to all involved and hope we can get to see our relative in the not too distant future."

Susan N
carehome.co.uk rating: 4.75 out of 5

"It’s been a difficult year for everyone but my comfort has been knowing that Mum is genuinely cared for in Newton. Whenever I see her on video calls she is clean and tidy and smiling and I know she has the best care. The team that deals directly with Mum are wonderful and go over and above to make life as comfortable, safe and fun for her! They all deserve medals."

Amy R
carehome.co.uk rating: 3.83 out of 5

"Unfortunately, nearly the last 12 months have been a washout and so sad. My mum's had a few falls through lockdown but I can't fault the carers keeping me informed on this, the only thing that upsets me is I live over an hour away and in lockdown, despite not being able to visit Mum, I had a call in the evening to go to the hospital where Mum was taken. She was left on her own strapped to a stretch board for over 5 hours (that's not the care home's fault) but I thought a carer would have had to go with her as Mum doesn't have full mental compacity, and with visits stopped I was surprised I was even asked to go. On a positive note, I cannot fault the home, it's clean and the carers are very friendly; my mum's contented for sure. My mum always looks clean washed etc. The staff always make you feel welcome, I love the activities team, always chatty and always updating us when we visited. Through lockdown, one lady has been a superstar. I can't thank her enough for updates and video calls - you have helped me through this."

Jodie N
carehome.co.uk rating: 4.08 out of 5

"In these challenging times, I have found all the staff to be very caring. We have been kept informed, at every stage, about their plans to keep everyone safe and their approach to Mum's care. Although we haven’t always been able to visit in person, we have been able to see Mum, latterly via video call. She is being well looked after by the nursing and care staff and entertained with a multitude of activities by the activities team. Thank you, everyone, for looking after my mum so well."

Susie U
carehome.co.uk rating: 4.83 out of 5

"It's been so difficult during the covid-19 pandemic. My Mum went into care at the very beginning of lockdown so it's been very hard not seeing her in her new residence. However, the staff who I have spoken to or had contact with seem very caring with regard to my Mum's wellbeing. Every time I have enquired for information, the staff were well informed and honest about what they were telling me. They were also very friendly and have been great at enabling video calls using their own personal phones to do this. I'm sure everyone there has had to work unbelievably hard to provide quality care whilst making it as safe as possible for the residents. (My review is based on my overall impression of the home from phone and video calls as I have so far been unable to visit in person due to the restrictions of the pandemic.)"

Zoe C
carehome.co.uk rating: 3.92 out of 5

"The care home staff have been great at arranging video chats with mum regularly ever since lockdown has made visiting in person impossible for the time being. This has been happening with several family members frequently. I would like to personally thank the staff involved in this. I think this care and attention to detail has made a real difference in how happy and settled mum has been in the home."

Michael H
carehome.co.uk rating: 3.33 out of 5

"I would like to recommend this care home. All the staff are a very committed team, and dedicated professionals, with a very very high standard towards all the residents. We have seen all the love and care that they give to our love ones. If they need anything, it will be provided, without any problem. We like to thank all the castle gate team for all the hard work that they do, and a special thanks to one lady and the team for sending photos and updates about the care home and activities, (if you have a loved one and need to find special care with love and an excellent team), then, Barchester Newton is the one for you, make time and go for a look round; it's amazing!"

Peter H
carehome.co.uk rating: 5.00 out of 5

"I came to visit my father with my mother in a special viewing pod. The room was warm and the speaker and microphone worked well despite my fathers hearing being poor. The lady who brought him in was very helpful as were the other staff. Due to Covid, we have not been able to access the rooms or the main site."

S W
carehome.co.uk rating: 5.00 out of 5

"My husband has Alzheimer's/Dementia and I chose Newton House because of it being all on one level! As my husband has lead an active life it was important that he could walk around and access the garden with help. The staff and wonderful activity girls have been exceptional, kind, caring and professional. We are very fortunate to have such an exceptional home in our town. I would not hesitate to recommend this home to anyone."

D B
carehome.co.uk rating: 4.75 out of 5

"The friend we visited looked well cared for, and the pod which we used was warm and comfortable; we could hear the conversation clearly. The carer with our friend stayed throughout and was very kind and carrying with a sense of humour, always a bonus."

A D
carehome.co.uk rating: 5.00 out of 5

"My dad has always been very well looked after. The staff there are very caring and helpful towards my dad and us as a family when we visit. The care and support he receives is very good. Overall very satisfied."

Laura J
carehome.co.uk rating: 4.08 out of 5

"I went to see my mother on Saturday 22nd May my mother looked clean neat and well looked after, staff were very polite and attentive to my mother's needs. The activity girl stayed with my mother and explained if she could not hear as we were in a coronavirus environment I was well impressed as I worked in the care field for 25 years."

Richard C
carehome.co.uk rating: 5.00 out of 5

"I am extremely pleased that my daughter was transferred as she is receiving the special care she needs. The carers are lovely to her and to myself. Thank you."

Patricia W
carehome.co.uk rating: 4.67 out of 5

"We would like to say we really appreciate what everyone does for my mother-in-law, it's peace of mind for us knowing she's cared for."

Trevor H
carehome.co.uk rating: 5.00 out of 5

"My wife and I paid two visits to Newton House in May on our way up to and back from Scotland. The first was arranged beforehand, the second was not, being in the spur of the moment. The staff could not have been more kind and helpful on both occasions. We were allowed to see our (having passed lateral flow tests) 90-year-old aunt in the same room without a plastic barrier and able to share lunch and coffee with her. The Activities Coordinator was especially understanding on the first occasion as were her colleagues (whose names we did not get) on the second. Congratulations to all of them."

John L
carehome.co.uk rating: 5.00 out of 5

"A really lovely care home, well maintained and clean! Carers were amazing, they go above and beyond for my mum. The whole team supported us as a family from the day mum arrived, we were worried about leaving her, if she would be bored, but mum gets involved in the daily activities and mixing with people her own age has done her the world of good! We can’t thank everyone at Newton House enough!"

Sarah C
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Newton Hosue for over three years, most of that time being spent at Castlegate Unit. The care has been outstanding. Personal and emotional needs are met at all times. All staff manages to balance professional with a caring, friendly and loving manner."

Heather C
carehome.co.uk rating: 5.00 out of 5

"Although the continuing covid regulations prevent me from giving a wider view of all of the facilities on offer, I am very pleased with the comfort and care my father receives. The staff have helped him through a very difficult time in his life. The facilities and activities on offer are so important and there's plenty going on for him to join in, the activities team and nursing staff work so hard to give him a good quality of enjoyment of life."

S M
carehome.co.uk rating: 4.42 out of 5

"In 2020 my husband had a massive brain bleed which left him with vascular dementia. Finding a care home near to me was not a difficult choice. I had heard great things about Newton House and the staff from friends. This year on his birthday, he has now been a resident for over 12 months, the staff decorated the family room with balloons and garlands and brought us a delicious cake with candles for him to blow out. They allowed our little dogs to join in the party. The staff went out of their way to make my husbands birthday special. A big thank you to all the wonderful staff. You are amazing."

Jane C
carehome.co.uk rating: 5.00 out of 5

"My families experience of Newton House has been overall a very positive one. Whilst there have been some settling in issues and learning how the home works I am happy to say that interaction with both the caring teams and the administration team have always been positive and engaging and any issues quickly dealt with. All the staff that I have come into contact with have been helpful and willing to be involved with residents and their families which in turn helps to create a good atmosphere within the home."

A R
carehome.co.uk rating: 4.00 out of 5

"Mum moved into Newton House in September 2021. Really didn't want her to go into a home, but she's so happy and contented there. She loves the staff, so kind and caring with her. She doesn't want to go home now, she's decided to make it her new home.d I can't praise the staff enough, so kind, caring and treat her with dignity."

A M
carehome.co.uk rating: 5.00 out of 5

"I moved from assisted living to Newton House 3 months ago and have settled into my new home. I am very happy here, all the staff are so kind, nothing is too much trouble, we have lovely pudding every day and always a choice of food. The activities team always entertain us with different activities. I would definitely recommend Newton House."

S S
carehome.co.uk rating: 5.00 out of 5

"We are very happy with Newton House. You are all so helpful in all departments. She is happy here. You look after her so well and she has settled in so well. Her upkeep is lovely."

P C
carehome.co.uk rating: 4.58 out of 5

"My dad has moved across the county and this, in turn, has caused a lot of upset for him but all the staff from the general manager down have worked so hard to make this transition as comfortable as possible. Nothing has been too much trouble and even with advanced dementia, my dad will say how happy he is and how much he likes living at Barchester Newton House Care Home. As a family, we want to say thank you!"

Angela R
carehome.co.uk rating: 4.33 out of 5

"We are very happy with the service provided by Newton House. After an experience with another home that was simply not geared up to deal with the challenges of dementia, we have been so happy and relieved to find Newton House. The staff provide caring and professional help for all aspects of my mum’s needs. At times her behaviour can be very challenging but they deal with it effectively and reassuringly. The regular activities are excellent and my mum really enjoys them. They are well organised and everyone seems to have a great time. Thank you very much for the support you have given to my mum and our family."

Susan S
carehome.co.uk rating: 4.83 out of 5

"We are very impressed with the quality of care that Mum receives at Newton House. She was bed-bound and quite poorly when she arrived here 4 months ago but now she is mobile again and is joining in with lots of the activities that are arranged on a daily basis. The “activities team” are brilliant, always putting their heart and soul into everything ~ today is World Bee Day and they are all dressed up as bees! There are also gardens that residents can spend time in whenever they want to. Mum also loves the food, which is very good quality. The nurses and carers are all very kind, caring and attentive. My dad visits Mum every day and is always made very welcome, he joins Mum in most of the activities and can eat lunch every day with her too. We feel that the excellent care Mum gets here has contributed to her amazing improvement."

Gill M
carehome.co.uk rating: 4.92 out of 5

"Overall I can’t fault the care home. The care team are very good, and some really do go above and beyond which has been lovely. The ward nurses we have seen have been good apart from a couple of occasions we have had issues with meds which have really disrupted mum’s pain when there’s been no need for it to be delayed, but discussions about these times have been dealt with. The night team was fantastic! The entertainment team, mum is bed-bound and hasn’t joined in much, but their visits to her room and interaction with us as a family have been fantastic, asking if I’m ok always happy to chat with us. Same with the front desk staff as I visit every day I’m always greeted every morning and again always asked if I need anything, despite being here every day. The cleaning staff are great, sorting flowers and one always cleans mum room before I get there so she’s not calling in when I’m there, she always asks how we all are too. Overall the care home is somewhere I would recommend to anyone and have."

R M
carehome.co.uk rating: 4.25 out of 5

"My brother has respite care at present, but am aware that full-time care for his dementia will be needed. All the staff, without exception, are always welcoming on our arrival and happy to settle him with a cuppa. There is always plenty of staff around, without lots of activities should he wish to join in. Although it will be a sad day for me when he becomes a full-time resident, he will be well looked after."

Doreen H
carehome.co.uk rating: 4.75 out of 5

"A nice home with a fantastic range of activities for residents. The staff are absolutely lovely, fun and above all, genuinely caring. They go the extra mile to create a welcoming environment that caters for a range of needs."

L W
carehome.co.uk rating: 4.42 out of 5

"Whenever I visit I am impressed by the friendly staff. They go the extra mile for the residents. The care home is always clean and tidy - and the food is excellent. I cannot fault the organisation at all."

C N
carehome.co.uk rating: 5.00 out of 5