What our families say
18 October 2017View the report
"My mother-in-law has been here for nearly 2 years and we couldn't be happier with the care she has received. The rooms are kept clean and she is in constant contact with the staff who endeavour to make sure she has what she needs. The food is very good, never a complaint. The activity team ensures she is informed of what is happening in the home if she would like to join in. There are also day trips out on occasions."
Nickycarehome.co.uk rating: 4.75 out of 5
"My Mother is in a pleasant room. The staff here are all very friendly and caring. My Mother needs all care and needs a lot of encouragement to eat and drink, which the staff seem happy to give and they are always happy to answer my questions we may have. Overall we would say this is a very good nursing home."
T Scarehome.co.uk rating: 4 out of 5
"Very welcoming, friendly, understanding, helpful staff. Nothing is too much trouble. Hardworking, energetic activities staff."
J Hcarehome.co.uk rating: 3.83 out of 5
<p>"Very happy with all aspects of my husband's care."</p><p><strong>M H</strong><br />carehome.co.uk rating: 4.55 out of 5</p>
"My Dad has been a resident in Newton House Care Home for almost 5 years. When he arrived he would enjoy walking around the home and looking at everything on display and was also allowed to touch. He always enjoyed the entertainment and couldn't wait to join in with the singing and dancing. Sadly for the past year, he is now bedridden and has to have everything done for him. Every time the staff attend to him, his face lights up. He is still happy."
J N carehome.co.uk rating: 5 out of 5
"Very sympathetic professionals taff. Spent time with my sister and I explaining the forms, how things ran and providing reassurance to us. We had been thrown into the situation. Very unexpectedly and the support we received was excellent. The staff are very caring to our relative."
J W carehome.co.uk rating: 4.08 out of 5
"The people who look after my mum are very kind and helpful and caring, especially the Head of Community. I could not ask for a better home for my mum."
Karen M carehome.co.uk rating: 4.42 out of 5
"A comfortable and friendly place. There is a good range of activities."
C M carehome.co.uk rating: 4.42 out of 5
"The care home is very good, all the staff do a great job. I am so happy with the care my sister is getting."
L D carehome.co.uk rating: 5 out of 5
"I have always found the staff to treat my dad with the utmost respect and dignity providing good quality care."
M Jcarehome.co.uk rating: 3.82 out of 5
"Staff, especially two, in particular, have been so good to mum at this very hard time. They have done everything to keep her comfortable and family informed and wishes taken into account. The manager has also given time and when needed to, ensure plans and processes run smoothly. Nice atmosphere as yu enter and visitors café area near the entrance is so important for having breaks when visiting."
S Ccarehome.co.uk rating: 4.1 out of 5
"Wonderful caring staff in a pleasant environment."
Ian Wcarehome.co.uk rating: 4 out of 5
"Excellent all round."
S Scarehome.co.uk rating: 5 out of 5
"My husband has been here for 3 years now and his care has been very good. The staff are friendly and caring."
B Jcarehome.co.uk rating: 3.75 out of 5
"A very nice home. Everyone is so nice and helpful, nothing is too much trouble to help you."
Sue Scarehome.co.uk rating: 5 out of 5
"Staff are all very friendly and relaxing and always have smiles on their faces. They provide a great variety of activities for residents that creates a great family atmosphere for all and is highly inclusive."
J Mcarehome.co.uk rating: 4.42 out of 5
"Barchester Newton House Care Home is a friendly and caring place for my dad to stay. They look after him to a high standard. All staff are very welcoming."
L Jcarehome.co.uk rating: 4.58 out of 5
"The care home staff and team are doing an excellent job looking after the residents. Always positive and accommodating."
Matthew Hcarehome.co.uk rating: 4.33 out of 5
"Lovely, warm and caring environment. Good interaction with the families and nice hospitality. Separate kitchen area. Lovely, great facilities, clean and tidy. Very accommodating and like to go the extra mile. Genuinely care and want residents to be happy. More staff needed."
L Mcarehome.co.uk rating: 4.55 out of 5
"Very homely, happy surroundings; patients seem very happy."
Gay Bcarehome.co.uk rating: 3.83 out of 5
"We have always been happy with the care excellent and standards very high and all the staff are outstanding. From when you walk in the door it's a feeling of love."
Peter Hcarehome.co.uk rating: 5 out of 5
"I cannot find any fault with the care given to my 2 cousins and also my sister-in-laws. I cannot praise Newton House enough."
M Pcarehome.co.uk rating: 5 out of 5
"The care my mother is receiving is excellent. Her mood has been stabilised following further assessment. A much-needed part of her care needs."
Heather Ccarehome.co.uk rating: 5 out of 5
"Newton House is like stepping into a Spanish villa - open spaces, courtyard, sunshine today. Cheerful, smiling staff, immediate attention and recognition. I am visiting my sister and cannot comment on management or value for money - but I am of the opinion that it is all very good."
Muriel Acarehome.co.uk rating: 4.5 out of 5
"I am very pleased with the care my mum receives, we would recommend the home."
Patricia Jcarehome.co.uk rating: 5 out of 5
"Rooms are small, nursing staff sometimes not available. Paperwork and admin poor standard. Food poor, personal hygiene very poor. Only shaved once a week. Activities staff are really good."
A Mcarehome.co.uk rating: 3.25 out of 5
"An extremely caring environment. Father is very happy here. Thank you."
Magdalene Rcarehome.co.uk rating: 5 out of 5
"Mum is well looked after and cared for."
S Rcarehome.co.uk rating: 4.75 out of 5
"Clean, caring, pleasant environment with a pleasant, caring and helpful staff. Plenty of room to walk around. Also, with a lovely garden area for when the weather is good! Regular entertainment is also an added bonus. Good quality food and drinks on a regular basis are also served. I would definitely recommend Newton House."
I Wcarehome.co.uk rating: 4.83 out of 5
"Very welcoming and attentive staff who are always happy and sociable during visits. There always seems to be a good variety of activities and occasional trips out to prevent boredom, promote interaction and promote interests."
N Hcarehome.co.uk rating: 4.33 out of 5
"I rate your care home very highly. My father has settled in really well which is down to the professionalism and high standard of care he is receiving from your staff."
Sean Scarehome.co.uk rating: 5 out of 5
"Good standard of care through all aspects. Difficult to achieve and maintain. My brother is more settled here than he has been in the last six years. A caring, but light-hearted staff who engage in all aspects of day to day life."
Geoff Bcarehome.co.uk rating: 4.75 out of 5
"My Mother in Law has had the best of care in the last year since moving in. All her needs are met and more with constant monitoring and genuine care of how she is feeling. We have been looked after today with pancakes with the activity team. My Mother in Law has enjoyed her afternoon."
N Hcarehome.co.uk rating: 4.17 out of 5
"A great care home with staff that are caring, considerate and well trained."
P Bcarehome.co.uk rating: 5 out of 5
"I consider my Father in Law safe and very happy in Newton House. Staff are friendly and confident."
Brian Scarehome.co.uk rating: 4.25 out of 5
"My mother-in-law is in Newton House. We are very happy with the way staff have been with her made it very welcoming for us to visit any time. Like home from home. For us to leave her and know that she will be well looked after makes it easier for us at this very hard time as there is only very few of us."
C Dcarehome.co.uk rating: 4.67 out of 5
"My sister has been at Newton House for about three months now. My husband and I visit my sister every week and I find the home very good. The staff are very good and friendly, the food is first class and everything is very clean. Overall we think the home is first class and the care they give to the residents is second to none. Well done to all the staff at Newton House."
S Dcarehome.co.uk rating: 5 out of 5
"Excellent 95th birthday celebration for a resident. Very pleasant staff and food. Well done."
Richard Mcarehome.co.uk rating: 3.92 out of 5
"Fantastic care - thank you for looking after my aunty so well. Thank you will never be enough."
Dee Bcarehome.co.uk rating: 5 out of 5
"Love the home. Thank you."
D Ccarehome.co.uk rating: 4.17 out of 5
"A really well laid on musical event with a band playing Rock n Roll. Staff very attentive getting many residents out in the garden and involved by dancing, singing, clapping with "Guitar ballons". They brought out refreshments for all. A lovely fun atmosphere, band excellent. A very enjoyable experience for all."
M Hcarehome.co.uk rating: 4.75 out of 5
"My husband is very well looked after, the staff and carers are wonderful. They always consider me through the ups and downs if this journey. Very happy and I couldnt wish for better care. Thank you."
Bridie Tcarehome.co.uk rating: 5 out of 5
"I am very pleased with Mum's care. The facilities and are is excellent and the entertainment is great. Mum is very happy and contented."
Y Hcarehome.co.uk rating: 5 out of 5
"We were recommended Newton House by friends who had relatives here. Newton house staff are doing all they can to make my husband comfortable at end of life. He has not complained, but sometimes I have to ask for him to have his nails cut or to make certain he has the mat or bell nearby. The staff are kind and calm which is also a calming influence on relatives who do, of course, worry. The food is good."
Mirabelle Hcarehome.co.uk rating: 4.08 out of 5
"I am very happy with everything that is being done for Mum. If possible, see if she can knit at all now and if there is music in the other units, please could you take her there."
Yvonne Hcarehome.co.uk rating: 5 out of 5
"Staff friendly and welcoming. Try their best to accommodate needs of individuals. Accommodation clean and tidy. Always smells fresh (have visited care homes that smell strongly of urine). Don't always manage hourly reviews, but I suspect this is because staff busy elsewhere. Good range of activities if residents wish to join in."
Jackie Bcarehome.co.uk rating: 4.33 out of 5
"I have been working voluntarily for some time and work with the activity girls. I was made very welcome by the girls and enjoy my visits every week on a Thursday. The residents are taken out on the minibus regularly which I have joined recently and enjoyed. I always look forward to my Thursday visit and info all the staff very welcoming. The girls are all very hard working and dedicated to the residents. Well done!"
Margaret Zcarehome.co.uk rating: 5 out of 5
"Great environment. Modern and comfortable. Staff friendly and welcoming."
A Mcarehome.co.uk rating: 4.27 out of 5
"Having been a recently new visitor to Newton house, I have found the home delightful and the staff are professional and extremely effective. Well done."
G Ccarehome.co.uk rating: 4.58 out of 5
"Lovely and clean. Residents well looked after. Food is very good. Staff are friendly and caring and treat residents well. My family and I are very happy with my husband's care he currently receives."
D Mcarehome.co.uk rating: 4.75 out of 5
"The service provided for my husband has hugely improved since he was first admitted in January 2017. The staff now know and understand his needs and have responded very well (he is not the easiest of patients). The nursing staff are excellent. The carers are, in the main, very good but one or two can be patronising."
Julie Mcarehome.co.uk rating: 4 out of 5
"As soon as I walk in I am greeted by friendly and helpful staff. It is extremely clean and modern. The food is good. Altogether a very good home. They provide entertainment and days out."
Joanna Wcarehome.co.uk rating: 4.58 out of 5
"My mum has been at Newton House for nearly 1 year, during that time she has received excellent care from the kind, difficult staff. I am very happy with the facilities and caring environment and wouldn't hesitate to recommend the home to family and friends."
Peter Rcarehome.co.uk rating: 4.83 out of 5
"All the carers, nurses, night and day work extremely hard. I feel there should be an increase of staff during the day and at night to deliver more one to one care. The opinions of all staff need to be taken into consideration plus all residents when changing rooms at short notice. All managers should listen to their staff on day to day running of the home and not to just adhere to their budgets."
Denise Hcarehome.co.uk rating: 3.83 out of 5
"I visit every day and am always pleased to see the good interaction between all staff and my wife. Also, there is a good choice of food - lots of entertainment often to a good, professional standard and from in-house therapists/entertainers. Corridors, rooms etc are nicely decorated."
Trevor Pcarehome.co.uk rating: 3.92 out of 5
"Very much improved in the last year with more patient understanding and better communication with staff to resident."
A Ccarehome.co.uk rating: 4.25 out of 5
"I would like to highly praise and thank your staff for all they did for my Mum whilst she was in their care. They went above and beyond their duties in all areas. Words cannot express our gratitude for the way they made her last few days as painless and dignified as possible and how they supported and made it bearable for her family. Nothing was too much for them. Can't name anyone in person but you should be very proud of the very high standard your staff have set. Thank you."
Diane Dcarehome.co.uk rating: 5 out of 5
"As a carer myself I was well impressed with the standard of the care, cleanliness, the warmness and friendliness of the staff, nurses and management. They worked very well as a team and nothing was too much trouble. They treated my mother and ourselves with such dignity it made us feel like it was all family. I have been in a lot of care homes and as good as some of them were, nothing comes close to Newton House. I am really pleased my Mum ended her last days in such a lovely, warm welcoming place. Thank you to all staff nurses."
Elaine Scarehome.co.uk rating: 5 out of 5
"I had lost faith in our caring for sick and ill people but was overwhelmed by the professionalism, care and high standards of Newton House, Somerby Ward. They took excellent care of my Mum and also provided support and care of her family in this difficult time. They allowed us to end Mum's days as we wanted, with her family around. We will always be grateful and never forget."
Cheryl Dcarehome.co.uk rating: 4.91 out of 5
"Excellent service from the ACTIVITIES team! Carers/nurses v willing to listen and help my father's time @ Newton House be as enjoyable as possible."
Suzanne Ccarehome.co.uk rating: 3.83 out of 5
"Very nice, clean and tidy, well run home. Food is excellent - good variety and quality. Overall - very pleased and satisfied with everything. Maybe a little more attention to baths (more often than once a week) and washing face etc, use two flannels - one for face and hands, another for private areas!"
F Scarehome.co.uk rating: 4.58 out of 5
"I was first introduced to Barchester about 8 years ago when my brother came here, at the time I did not live in this area. In 2013 I moved up to this area and decided to do some voluntary work and chose Newton House. I was made very welcome by the staff especially the activity girls. Everyone is very pleasant and the level of care I think is very good. Lots of activities for the residents."
Margaret Zcarehome.co.uk rating: 4.55 out of 5
"The care staff are excellent but some of the nursing staff do not maintain the carers. The word 'carer' as a job title does not apply. They're too busy to sit and spend time talking to residents and would love to do that more. In my opinion, the nursing should do 'physically' more things to assist when busy and short staffed. Food quality has become worse and portions too large causing high levels of wastage as most people are older they are slow to eat/feed themselves. More foods should be softer and more time given. Juice (fresh) only in the morning is pathetic. Also, it would really help nurses if more meds were dispersible/liquid."
N Scarehome.co.uk rating: 4.42 out of 5
"Excellent, friendly staff who look after my dad very well. He is treated kindly and with dignity. The food he receives is very good. The unit is very clean and my family are very happy with the care he receives."
S Hcarehome.co.uk rating: 5 out of 5
"My wife and I come in weekly with our PAT dog, Oakley. We have registered as volunteers so we are able to go round the residents without supervision. The staff always make us very welcome and the residents appreciate our visit with Oakley."
Howard Fcarehome.co.uk rating: 4.58 out of 5
"I think the staff do a very good job. Some staff an excellent job. Rooms and décor are lovely."
Christopher Tcarehome.co.uk rating: 4.58 out of 5
"My husband was admitted in October last year and I was very impressed with the welcome we received when we arrived. Staff are very happy to help with anything, always smiling and nothing is too much trouble. Activities are wonderful, just been to the Valentine meal which was excellent. The way tables were dressed and decorations around the room, given a box of chocolates and a rose. The staff could not have done more to make it a lovely day."
Merel Gcarehome.co.uk rating: 4.5 out of 5
"After six years I am still generally content. Any minor issues have always been dealt with satisfactorily and promptly."
E J Fcarehome.co.uk rating: 3.82 out of 5
"My husband needs help with all activities of daily living and I always find him clean and tidy. It is obvious his needs are being met. All staff are very supportive and kind toward me when I visit."
B Tcarehome.co.uk rating: 4.92 out of 5
"Genuinely felt welcome. Excellent standards."
Steve Ccarehome.co.uk rating: 5 out of 5
"Good clean building. Very easily approachable staff."
Neil Mcarehome.co.uk rating: 4.83 out of 5
"My mum came in for 1 week's respite care, to give me a break and to allow a shower to be fitted. On the first impression, the home is clean and tidy and the food is very good. However, on reflection, I feel the staff/carers need to be more proactive with the clients and be more encouraging when it comes to moving clients about - showering and washing. My mum had never had any odour before she came in but did when she came home. She also had an untreated eye infection (despite me raising it with a staff member ) - all it took was a call to the GP on the day she got home. I know it is unsettling for anyone to move from their own home, maybe my expectations were too high, but I expected her to be more supported in her new environment."
C Gcarehome.co.uk rating: 2.5 out of 5
"The staff are very helpful and friendly and treat the residents with dignity. The Castlegate unit is well designed for those residents who like to walk with secure access to the garden. My wife is on a liquidised diet which never looks very appetising however the normal diets look reasonable. The rooms are always clean and tidy with en-suite toilet and hand basin with the option of adding personal furniture. Overall, good experience."
John Jcarehome.co.uk rating: 3.75 out of 5
"My dad has been a resident in Newton House Care Home for nearly 4 years. He is well cared for and all his needs are attended to. His personal care is well maintained and his room is always clean and fresh. All the staff and management work very hard to maintain a great service and are available to talk anytime."
J Ncarehome.co.uk rating: 4.92 out of 5
"My mother has been a resident for 7 years. We have seen many changes in that time. Her nursing care has been very consistent and excellent. Her nurses know her well and vulnerability. The only change that has been a disappointment is the gardens of her unit which used to be a delight but which are this year a total disappointment and uncared for. The activities team are excellent and the carers are well trained, it would be good if more of then stayed longer term."
Jane Dcarehome.co.uk rating: 3.92 out of 5
"My mother has been in Newton House Care Home for nearly four years. Her needs and requirements are always catered for. The staff are always kind to her and welcome any visitors she has and readily explain any health problems to me."
Wendy Vcarehome.co.uk rating: 4.75 out of 5
"We are pleased with the care mother has received. She is clean and fresh and has clean clothes. Her room is also clean staff are brilliant particularly a male carer he is absolutely superb. The other care workers are also so caring, so friendly just so nice. An impressive care home. Oh and the office manager who is on top of her job."
Philip Lcarehome.co.uk rating: 4.75 out of 5
"My wife has been a resident at Newton House for 7 years. During this time, I have seen several changes take place in the home. Generally, I am happy with the care she receives. Since the recent CQC inspection, I have seen improvements in the standard of care. One of the issues was lack of staff which I believe has been addressed, however, I feel that personal interaction between some of the staff is low on the agenda as the staff don't seem to have the time to spend with individuals. The majority of staff seem very compassionate and dedicated members of the team but I would like to see some staff show a more compassionate and caring approach to the residents regardless of the challenges they present. I would like to see more frequent checks on residents who are left in their rooms as I have, on several occasions, found my wife lying in an uncomfortable position."
J Jcarehome.co.uk rating: 3.73 out of 5
"Always very clean but feel staff sometimes need more training with certain patients, have more respect for patients and don't treat everyone like they have dementia. Getting to patients quicker when the bell is pressed could also be improved and making sure equipment is always at hand. Hoist out of use a lot and they don't have another one on the ward."
L Hcarehome.co.uk rating: 3.36 out of 5
"My wife will soon have been resident for 6 years. This is still the best home in the area for care and support to dementia sufferers."
E J Fcarehome.co.uk rating: 3.82 out of 5
"Staff are very friendly and efficient, however, I feel they are often rushed as there are not enough staff during peak times. For example; my mother has occasionally missed her bath day because of the lack of staff. I would in fact, like my mother to have more than one bath a week. Overall, very nice friendly place."
Pam Ncarehome.co.uk rating: 4.08 out of 5
"All of the family are very happy with the care my mum receives. All departments are very friendly which enables my mum get the 5 star care the family greatly appreciates."
Brian Kcarehome.co.uk rating: 5 out of 5
"I cannot thank everybody for looking after mum. She is happy. We are pleased with all the staff. Cannot fault anybody."
Yvonne Hcarehome.co.uk rating: 5 out of 5
"My dad has been in the care home several years now and all that time the staff and carers have been extremely kind and caring to him at all times."
Ian Rcarehome.co.uk rating: 5 out of 5
"An excellent standard of care home with highly trained and professional caring staff. Friendly environment and residents and relatives made to feel very welcome. Good facilities throughout."
Elaine Acarehome.co.uk rating: 4.42 out of 5
"Mother is always up dressed, clean and tidy whenever call in. She has good days and bad days but on the whole, seems happy and settled."
K Bcarehome.co.uk rating: 3.92 out of 5
"My wife has been in the care home for approximately one year. She suffers from dementia related to Parkinson's and had lost the ability to stand/walk prior to entering Barchester Newton House Care Home so spent most of her time in a fully adjustable mobile chair. I visit most days in the afternoons for one to two hours but occasionally have a meal there with her. I have been very impressed with the caring attitude of all the staff as well as their professionalism. They are backed up by meeting involving relatives. The décor has been kept up to a high standard and it is a welcoming, friendly environment. I am hard pressed to find anything to criticise."
Trevor Pcarehome.co.uk rating: 4.33 out of 5
"I have been in Newton House Care Home since January 2017 visiting my wife. I cannot find any reason for complaining about the home. The staff and carers are excellent and the home is kept extremely clean."
Douglas Ccarehome.co.uk rating: 4.75 out of 5
"Good clean care home. Always trying to improve an already good service."
M Ccarehome.co.uk rating: 4.25 out of 5
"Caring approach to all residents considering their dignity and respect."
Katie Mcarehome.co.uk rating: 4.42 out of 5
"My friend has been a resident since late last year. I definitely think the care has improved in the last 6 months. When my friend was admitted no rehab seemed available so he very quickly became unable to walk and then bedridden. The staff have always been very kind to him and he always appears clean and comfortable as possible."
Beryl Tcarehome.co.uk rating: 3.91 out of 5
"My wife has settled in well at Newton House. The home is clean and bright and the food is very good. The staff are really kind and very supportive of her illness. The activities team are great, planning regular events and outings which she really enjoys. We enjoy a coffee in the café and the homemade biscuits are absolutely moreish. I visit the home daily and I receive a friendly welcome from everyone. Thank you."
K Mcarehome.co.uk rating: 4.25 out of 5
"I have no complaints regarding the care of my wife. She has dementia and requires all nursing care, cannot eat on her own, has no speech and spends most of her time bed ridden."
E Fcarehome.co.uk rating: 3.83 out of 5
"My wife has been well looked after during the last 3 years. She has FTD and has deteriorated over that period and care has been adjusted to meet her needs. Minor problems have been rectified when pointed out."
Tedcarehome.co.uk rating: 3.73 out of 5
"My husband spent 10 months as a resident in Newton House. He was always showed dignity and respect and we grew to treat Newton House as our home. I spent 6 hours a day with my husband and the staff, sometimes working under great pressure, always found the time to give support to both me and my husband. The nursing care at the end was second to none and I will be extremely grateful to Newton House."
Dawn Bcarehome.co.uk rating: 4.33 out of 5
"My father was extremely poorly and since being in this wonderful place has put over a stone in weight on. The meals are fantastic and a choice too. The place is very welcoming, in fact home from home. Bedroom is comfortable and always kept clean. Clothes are regularly laundered and I am 100% happy with the care. Also various activities bring residents close together."
Margaret Pcarehome.co.uk rating: 5 out of 5
"The staff are always helpful to mum and her requirements. Nursing staff are always open and honest when I ask questions. Newton House is always very clean and organised. visitors are always made to feel welcome. The food is very well presented with a good choice and excellent standard."
Wendy Vcarehome.co.uk rating: 4.75 out of 5
"'Barchester Newton House Care Home' staff have provided an exceptional service for my mother. Staff nurses and care assistants have demonstrated a kind, compassionate and diligent approach towards my mother at all times and during what has been a difficult time, they have gone the extra mile in trying to make my mother comfortable now she is at the end of her life. I have been deeply touched by the high levels of professionalism shown and the genuine kindness of these caring and committed workers. Day time staff such as the staff nurses have also shown these amazing qualities not to mention the cleaners and kitchen staff. I am and will remain eternally grateful for this group of dedicated staff and take comfort for knowing good people who have looked after my mother so well."
Fiona Hcarehome.co.uk rating: 4.83 out of 5
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