What our families say
07 October 2017View the report
"My relative is in Lakeland Unit, which is for the most challenging dementia residents. We were impressed by how quiet and calm it is. The room is large, bright and airy and overlooks the garden. When I visited him a few days after his arrival, I was surprised by how clean and happy he was. He had settled in right away and had made himself at home. We witnessed staff interaction with him and other residents and they are proactive and have happy banter with the residents to get jobs done (that need to be done i.e. getting the resident changed). We went to an evening meeting (cheese and wine), the General Manager explained the upcoming events and was open to suggestions to enrich the well being of the residents. Her ethos is that this is their (the residents) home and she likes it to be homely. She chatted to all the family members of residents and is very knowledgeable of all the residents and has said we can phone at any time if we have a query. We think it has a lovely atmosphere."
Susan Scarehome.co.uk rating: 4.58 out of 5
"The staff on Lakeland unit are exemplary. They make a totally challenging and demanding job look effortless. They treat my 89-year-old blind, Lewy Dementia dad with total respect, dignity and care. He couldn't be in a better place. Each member of the staff is wonderful. They have relived my stress, I know he is 100% looked after and cared for and they brighten my day totally. They are like my second family and they certainly cheer me up when I'm feeling down about him."
K N carehome.co.uk rating: 5 out of 5
"My husband is well cared for by a dedicated team. They have many challenges on a day to day basis, which sometimes is because staffing is low, usually due to illness, which nobody can foresee."
C H carehome.co.uk rating: 4.17 out of 5
"Each and every one of the staff on the Lakeland Unit, are worth their weight in gold. My dad is 89, blind and diagnosed with Lewy Body Dementia. He was removed from his home, sectioned and came to unit from a treatment centre. He is so well looked after with dignity, warmth, care and humour - the staff for me are a blessing to him, mum and me. I can walk away from the unit after a daily visit knowing he is in the best hands possible and the staff are so good with him, mum and me. They have brightened my day's up and cheered me up on a daily basis. I can't single anyone out because they all make a totally challenging and demanding job look effortless!"
Karen Ncarehome.co.uk rating: 5 out of 5
"Things have been going down in the last year but hopefully, things will pick up soon as there are a few changes in the look in the past month. Food needs a lot of attention. Even though people don't know what they are eating and don't complain, it's not fair that the food is often cold and I think this should change."
Margaret Wcarehome.co.uk rating: 3.5 out of 5
"My husband had been transferred from hospital to Newlands Care Centre at Workington after a long illness, but unfortunately, he was only there about 2 1/2 - 3 weeks before passing away. From the first day to the last, he could not have been better looked after anywhere. The staff, from handyman (who couldn't do enough for us) to cleaners and all nursing staff and clerical. It certainly helped and when he was at the end of his life, my sons and I were cared for sympathetically."
Pauline Scarehome.co.uk rating: 5 out of 5
"Made to feel at home as soon as we walked in, could not ask for better. We loved the way the staff were with residents. We go every day and it's so lovely. They respect every resident. When we walk out we know our brother is in safe hands. He has settled well and smiles at all the staff when they make a fuss of him. 100% staff."
Sheena Dcarehome.co.uk rating: 5 out of 5
"My husband went into care in October 2016 after it became apparent I could no longer care for him at home. He was accepted into Newlands in April this year after being in four different places. If you can be happy/content when suffering from dementia then my husband is. Now he is settled in Newlands, the relief my family and I feel now he is in such a caring environment is immense."
Christine Tcarehome.co.uk rating: 4.83 out of 5
"I believe the staff you have at present are great but you need more. It is understaffed all over."
Carol Bcarehome.co.uk rating: 4.27 out of 5
"I am happy with all the services that Barchester Newlands Care Centre offers. The staff are wonderful but also not enough of them."
Margaret Wcarehome.co.uk rating: 4.91 out of 5
"Really pleased with the overall service. The staff are kind and helpful and always willing to go the extra mile. The food provided is good and varied. The place is always clean and tidy. Very happy really."
H Hcarehome.co.uk rating: 5 out of 5
"We have found this home to be full of kind, caring professionals who go the extra mile for their residents. It is clean, well kept and up to date. Residents are encouraged to 'personalise' their accommodation with their own things and to help them feel safe and secure. Nursing care is excellent. It has a happy feel to it and activities are provided for residents on a regular basis. Food is fresh, nutritious and cooked on site - with special requests catered for whenever possible. As they say - 'If a well-known brand did CareHomes...'"
Jackie Wcarehome.co.uk rating: 4.75 out of 5
"My wife has been in Newlands since December 2017. She has always been treated with kindness and professionalism. Staff work extremely hard under, very often, difficult conditions. I have only ever seen residents treated with respect."
Michael Rcarehome.co.uk rating: 4.08 out of 5
"The care provided by most of the staff is excellent, who work under a great deal of pressure, like everywhere else understaffed."
Carole Hcarehome.co.uk rating: 4.83 out of 5
"First class service."
James Terry Scarehome.co.uk rating: 5 out of 5
"My family and I find Newlands homely and welcoming, the care is exceptional and all the staff go above and beyond their normal duties, nothing is too much trouble."
Carole Hcarehome.co.uk rating: 4.58 out of 5
"In increasingly difficult times in elderly social care, I have nothing but praise for this Barchester Home at Newlands Park, Workington. The dedicated team of nurses and carers have treated my mother (dementia patient) with gentle compassion while affording her the dignity, her 84 years requires. The EMI ward is light and airy with access to enclosed gardens (safe and pleasant). There are varied activities on a group and individual levels and a mini-bus for excursions. Excellent, approachable management."
P Fcarehome.co.uk rating: 4.25 out of 5
"I find the staff and the home cater for my husband's needs."
V Bcarehome.co.uk rating: 4.75 out of 5
"My dad has been in the Lakeland Unit in the Newlands Care Centre for 2 years now as we were unable to care for him at home any longer. His condition has deteriorated throughout his stay and staff have really adapted to his needs. Staff and management are quick to address any of our concerns and do everything they can to maintain my dad's safety, dignity and well-being. Unfortunately, it is a very difficult job and at times, it is noted more staff are required as they simply cannot keep up. Extra safety equipment would be most helpful eg. up to date hoist - wheelchairs - bed monitor equipment and CCTV: as staff can't be everywhere at once and need to be able to see all the residents at all times to enable them to keep everyone, including themselves, safe. More recliner chairs are needed and perhaps a few extra hours worked by domestics because the toilet facilities and dining area are constantly being messed up by the residents. Please note - the staff are very hard working and caring and I could easily name at least 8 members of staff that I would grade as exceptional on the Lakeland Unit - unfortunately they are overworked and underpaid and will be forced to look elsewhere if improvements to help them are not made. Without your loyal caring staff on the Lakeland Unit, I am sorry to say the facilities and the overall standard would be very very poor. The staff are what is keeping it going - so treat them as well as they are treating my dad. Many thanks."
Caroline Dcarehome.co.uk rating: 4.55 out of 5
"Mother, now a centenarian, who had lived independently until 98, found the initial transition from independence to being part of a cared for environment a shock. However, the staff's attitude to her, made her realise that it was a sensible decision and move, at her then 98 years of age. We as a family have no doubts that our choice of home was correct nearly 3 years ago and remains so today. The choices in the boxes below indicate our judgement of Newlands. Having not had Mother in any other such home we cannot judge against other establishments but can draw from the experience of occasional visits to other homes over the years. Good selection indicates what we would like to achieve if she was with us, the excellent selections to reflect our views on Newlands. Family and friends who occasionally travel to visit Mother all remark on the excellence of the staff and cleanliness. Value, a motive subject for any family which has to pay, government policy dictates."
Mike Mcarehome.co.uk rating: 4.25 out of 5
"I am very pleased with the care my husband receives. It's very outstanding and I have no complaints with Barchester Newlands Care Centre."
Mary Hcarehome.co.uk rating: 5 out of 5
"The care in this home is outstanding. The residents are given more than expected; support respecting their dignity and nothing is too much for any of the staff, no matter what their role. All residents are treated with respect and everyone goes out of their way to make the families visiting feel welcome. We are kept well informed of any incidents, updated monthly on reports and changes in every aspect of care. The staff ring and explain any new items that might appear in a report so the family are prepared before it is written and sent out. The family is excellent and valued by us all."
Mary Ucarehome.co.uk rating: 4.92 out of 5
"The care given is most satisfactory in every way food is very good staff are very helpful in every way that is all I can say."
Sarah Acarehome.co.uk rating: 4.92 out of 5
"I find the care excellent most of the time, but we all know that sometimes staff levels are inadequate through no fault of the home. Also, the quality of some of the food has changed and not for the better. The staff show compassion and total care that go above and beyond normal circumstances and also keep the spirit of lightness and fun, which is os important."
Carole Hcarehome.co.uk rating: 4.33 out of 5
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