What our families say: Milford House Care Home
21 December 2017View the report
"My parents (both aged 89) moved into Milford House together in December 2019. Although there were no double rooms available, the manager was very helpful and arranged two adjacent rooms for them. These were set up as a living room and a bedroom so that Mum and Dad could sleep in the same room together. Recently, during the COVID-19 lockdown, they have moved into two larger next-door rooms, which they tell me they are even happier with. The care my parents have received over the last 6-months has been exemplary. They both have chronic health conditions which made staying in their own home untenable, even with care from me and daily visits from carers. Neither of them was at all happy about moving into a care home, but they have settled very well at Milford House which is testament to the high standard of care they have received there from all of the staff. I feel at ease now knowing my parents are safe and well cared for at Milford House."
Jennifer Ncarehome.co.uk rating: 4.67 out of 5
"We have always been impressed with the standard of care provided by Milford House. The home always has a warm and friendly atmosphere, the staff go above and beyond what would be expected. During this Coronavirus crisis, it is comforting to know that my brother-in-law is being so well looked after particularly as we are unable to visit as we live abroad, knowing he is cared for gives us great peace of mind. Many thanks to you all."
Timothy Wcarehome.co.uk rating: 4.58 out of 5
"My husband is receiving palliative care at Milford House, he arrived in October 2019. I cannot speak highly enough for the loving care and attention he is receiving. The staff are professional, attentive and understanding of all the family's sadness. I thank you."
A Wcarehome.co.uk rating: 5 out of 5
"Very welcoming and friendly atmosphere given that my dad stayed as a respite user for just two weeks. My father found the staff very warm and engaging and they took the time to talk with him. He thought the quality of food was excellent, but he would have liked a warm drink, biscuit or snack in the evening, bearing in mind his dinner was at 5.30 pm."
G Lcarehome.co.uk rating: 4.42 out of 5
"My parents initially moved into Milford House together. We knew Dad only had a short time to live, so it was important that he was well looked after and that they would both be happy. Sadly we lost Dad shortly afterwards and now just a few months later we have sadly lost our mum. Everyone at Milford House has been exceptional, they have been friendly, caring and very professional. The care shown to both Mum and Dad could not be bettered. They were both shown respect, courtesy and loving care and for the time Mum was there on her own she settled in better than we could have hoped. At the end of their lives, Mum and Dad were respected and treated with dignity throughout and the whole family felt supported."
Sandra Jcarehome.co.uk rating: 5 out of 5
"As soon as you walk through the front door you immediately feel the warmth and friendly atmosphere. Everywhere is spotlessly clean and has a very airy feel. The staff are easily approached and deal with any request with good grace. Finally, the home has extensive gardens, which are beautiful and very accessible. Overall an excellently run home."
T W carehome.co.uk rating: 5 out of 5
"Comfort, compassion and kindness are visible here with cheerful and courteous staff. I have no hesitation in recommending this home."
P P carehome.co.uk rating: 4.75 out of 5
"My husband went to Milford House for one week's respite from 28th May to 5th June 2019. Since returning home, he has continually told me how marvellously kind and attentive the staff were at all times."
J Hcarehome.co.uk rating: 4.18 out of 5
"I have had many years experience of clients residing with you. My present client came to you with medical problems with her legs, which you have resolved. She was disinclined to eat and you have succeeded in persuading her to do so. I think your care of her has been first class, often under difficult circumstances and this has also been my experience in the past."
R Scarehome.co.uk rating: 4.25 out of 5
"Mum went into Milford House for a week's respite care. To be honest, it was a case of going to the first home which had a place at short notice. However, I was very impressed and Mum settled down quite quickly, so much so that she has now moved in permanently. Milford House has the added bonus of being just 10 minutes' drive from my home and I know the manager, which give me added confidence. I think Mum will be very happy there."
Sue Gcarehome.co.uk rating: 5 out of 5
"Mum went to Milford House Care Home for respite. She was very happy with the food and thought the staff were lovely."
S Fcarehome.co.uk rating: 4.42 out of 5
"Our mum was a resident of Milford House for thirteen months. She was well-loved by the staff and always treated as family. She was well cared for with her personal hygiene and always looking clean and looked after. She celebrated her 100th Birthday with a party laid on by the home. This was much appreciated by the family. Leading up to and after her death all the staff have been caring and supportive to us. Thank you so much for your care and attention."
Elizabeth Bcarehome.co.uk rating: 4.67 out of 5
"There is a welcoming atmosphere - coffee and hot drinks plus cake in the reception area is a nice touch. Staff are unfailingly polite, friendly and helpful. The accommodation is very pleasant and maintained to a high standard. There is a feeling of spaciousness and height. The gardens are a particular feature of this home and there is a sunny inner courtyard garden with tables and chairs and parasols. The menu of the day is displayed in the front hall. Food and presentation is of a high standard."
V Jcarehome.co.uk rating: 5 out of 5
"I can't recommend Milford House highly enough. The loving way in which they cared for my Mother in her final months was amazing. She had been very ill following a stroke and became much better after moving to Milford House. The staff are lovely, from the nurses to the office, to the kitchen, to the laundry. I was always made really welcome and used to just pop in at any time. I found that the staff were quite prepared to go the extra mile to make Mother comfortable. She had a lovely, big airy room which she felt relaxed in. My partner and I cold called on seven nursing homes and Milford House were the only one to take a medical history before even showing us around. Any questions that I made were responded to promptly and with grace. I am sorry my Mother couldn't enjoy all the activities that were on offer more but I can't think of any place better for her to have been. Thank you all."
Fiona Tcarehome.co.uk rating: 4.5 out of 5
"I have been so impressed with the overall care and kindness shown to my Mother at all times by all the lovely staff at Milford House. It is a huge upheaval moving to residential care and my Mother was quite poorly when she first arrived at Milford House. The wonderful staff have devised a care plan to manage her awful pain from Osteoarthritis. I am confident that my Mother will thrive at Milford House. The food is excellent and freshly cooked meals and homemade cakes look very appetising. The gardens are beautiful also."
Jenny Ccarehome.co.uk rating: 4.92 out of 5
"Helpful friendly staff - very caring - constantly reviewing residents. Very warm, comfortable atmosphere - my mother-in-law is very happy here."
Brian Scarehome.co.uk rating: 4.58 out of 5
"Have always found all the staff to be helpful and caring. Mum is settled and happy which gives us peace of mind. Any health issues or otherwise are always dealt with promptly."
P Scarehome.co.uk rating: 4.17 out of 5
"The Manager has always been extremely helpful. I have always found staff to be pleasant and caring. Room very nice with balcony and lovely view. Food always looks good."
T Lcarehome.co.uk rating: 4.75 out of 5
"My mother had to move into Milford House when full-time care wasn't enough for her at home. I have been very impressed with the staff and the home but more importantly the care and compassion that has been given to my mother. I know my mother hasn't been the easiest of clients but they always do their best for her. I am very pleased we chose this home. It does feel home from home."
E Fcarehome.co.uk rating: 5 out of 5
"A very friendly and caring atmosphere, absolutely the right home for my parents."
David Ocarehome.co.uk rating: 4.33 out of 5
"Very comfortable. Plenty of staff around who are very patient and cheerful. My only concern is that messages don't always seem to get through. Although my husband always wants to go home, I am happy leaving him in your care."
R Gcarehome.co.uk rating: 4.55 out of 5
"I loved the layout of the drawing room, super impressed with the staff. They came when needed and went beyond my expectations. I have a recommendation of having therapy dogs. I did see a few people that had stayed in one place all day, and I really think therapy dogs would get the patients up and moving, providing mental and physical stimulation."
K Dcarehome.co.uk rating: 4 out of 5
"Very welcoming clean and caring. For the two weeks respite my mother received the care I would give at home and I think she may have enjoyed her stay. (She has severe dementia and cannot talk) The staff got to know mum very quickly and for me, I know I can leave mum in this home and go away and not worry. This is big for me as I am a nurse and worry."
Lynn Pcarehome.co.uk rating: 4.5 out of 5
"The home is friendly and with a warm welcome - staff extremely helpful. Communal rooms very clean and well furnished. Bedroom quite small but adequate and very well furnished. Very impressed with the activities and volunteering. Really nice to be greeted with homemade cakes and tea-coffee. Overall the home is in a very nice setting with lovely gardens."
Elizabeth Bcarehome.co.uk rating: 4.83 out of 5
"All the staff, from the manager down, made my father's stay as welcoming as possible. After the initial settling in period, he began to feel at home and the carers got to know him. He developed a rapport with them. There was never any doubt my father was getting the best of attention. In his last few days and when he passed away the girls couldn't have done any more for him and they were also very helpful to my partner and I. I would certainly recommend Milford House."
B Scarehome.co.uk rating: 4.5 out of 5
"Lovely setting, beautiful gardens. Delightful staff who are very caring. I would be more than happy to recommend to others."
Ann Scarehome.co.uk rating: 4.5 out of 5
"Never had a bad meal yet. All the staff are so kind and caring. I have lived here for over eight years now and consider myself to be very lucky to have been placed in such a wonderful care home."
Arthur Hcarehome.co.uk rating: 4.92 out of 5
"I spent three weeks on respite in Milford House. I was so well looked after and the carers so helpful and kind. Will definitely go again to give my wife 'respite'."
Brian Ccarehome.co.uk rating: 5 out of 5
"I visit my Uncle most weeks here. He is always happy and full of praise for the staff. He loves the food and states he has never had a bad meal yet. I would highly recommend this care home as I have worked in the care sector myself."
Sue Hcarehome.co.uk rating: 4.83 out of 5
"My mother has been consistently well cared for since entering Milford House three years ago. If there have been any concerns during this time, they have generally related to the excessive heat in her room during hot summer weather, when perhaps it would have been more comfortable at times had the patio door been opened. Please note that this is more the nature of an observation than a complaint. Otherwise, all Ok, except to note that mother gets far more out of the activities when it has been ensured that her hearing aid is present. The nurses and carers are particularly attentive and friendly, with this, contributes to my mother's contentment."
R Gcarehome.co.uk rating: 4.42 out of 5
"I arrived at Milford House straight from a stay in hospital, and found myself in a really lovely room for two week's convalescence. The staff were so welcoming - I could not ask for more attention. The daily menus provided a nice choice of food. By the time I left, I felt so much better for all the care I received."
E Bcarehome.co.uk rating: 4.73 out of 5
"My dad recently was transferred to Milford House from a hospital, in final stage cancer. From the moment he arrived, he was treated like a king. He had more care in 10 minutes in Milford House than he had had in the hospital for 5 weeks!! Dad was relaxed and relieved to feel safe and mum and all the family were welcomed by the staff. It felt like home and we are so grateful this precious man got to live his final days surrounded by his family and care staff, who went above and beyond. There are no words to say how grateful we are and I would have no doubt ever recommending this wonderful home."
Sharon Ccarehome.co.uk rating: 4.58 out of 5
"As a granddaughter watching my grandfather in this care home, I was deeply saddened by his experience here. I would not recommend this care home to friends or family. Retrospectively, I wish he had not become a resident of this care home."
Clemencycarehome.co.uk rating: 1.83 out of 5
"Milford House is a home from home. My mother is very happy here. I am very happy with her being here."
Catherine Hcarehome.co.uk rating: 4 out of 5
"The quality of care is good in most cases, although that can vary, dependent on certain staff. I have been very happy with the friendliness and support of some staff. Activities are well-run and interesting. Rooms, cleanliness and food are always good."
Margaret Scarehome.co.uk rating: 3.58 out of 5
"My mother's carer has made all the difference to my mother during her time at Milford House. She is very kind, and my mother describes her as 'a great comfort'. She is also really lovely with family members. I think she is a really brilliant carer. As I said, she has made all the difference to my mum."
Deborah Hcarehome.co.uk rating: 4.44 out of 5
"I stayed at Milford House care home as my sister was on her own. I had lost my wife earlier in the year and was also on my own. I really couldn't fault the care home at all. Clearly the management had a tight control of the operation. All the staff were extremely friendly and helpful in every way."
Richard Mcarehome.co.uk rating: 5 out of 5
"My sister has been a resident for 15 months with dementia. Much to our relief, she has settled extremely well and we have great confidence in the care she receives. Staff are very kind and helpful."
William Tcarehome.co.uk rating: 4.73 out of 5
"I have found my stay has suited exactly for what I needed after my knee replacement time in hospital. A beautiful room and quiet and relaxing atmosphere. All the staff are kind and helpful. A place ideal for anyone needing a comfortable and safe care home."
Patricia Hcarehome.co.uk rating: 4.67 out of 5
"Mum needed a couple of weeks convalescence after a hospital stay. Her room was immaculate, excellent ensuite, lovely dual aspect. Staff were always kind and helpful and very keen to please. Food was plentiful and of a high standard. Cannot rate activities as Mum chose not to take part."
A Rcarehome.co.uk rating: 5 out of 5
"My nan spent her last year in Milford House. In this year she was the happiest in a long time so we were able to enjoy quality time together. My mum spent a week in Milford House on respite in September and loved it. All the staff are so friendly. Mum's nights were the worst for her, being a poor sleeper but staff brought her endless cups of decaf tea and chatted with her. Mum loved the varied food so much that she regained her appetite. Sadly Mum passed away in November in hospital having previously lived with dad in another care home, not of our choice. My dad moved to Milford House in December. He has improved so much since moving to Milford House, he has his sense of humour back, he loves his lovely room overlooking Salisbury Cathedral. It's lovely seeing him regain his appetite. I am so happy with Milford House, it's an amazing place and has amazing staff. I can't really thank you enough. They even look after me and make sure I'm alright!"
Julie Jcarehome.co.uk rating: 5 out of 5
"My mother enjoys her respite care at Barchester Milford House Care Home. She tells me the staff are lovely, willing and attentive. I am confident that she is being well looked after when I leave her in their care."
Sandra Gcarehome.co.uk rating: 5 out of 5
"My mother had two stays in Milford House, both times have been really restful for her. The rooms have been lovely and fully equipped. Staff were friendly and helpful when my mother needed help. Food was excellent and quite happy to arrange any dietary requirements. Wouldn't hesitate to use this home again."
J A Hcarehome.co.uk rating: 4.83 out of 5
"My mother is very happy here. It is a home from home. I would recommend Milford House to anyone. The staff are willing to do anything and nothing is too much trouble for them. The surroundings are very nice and the food is excellent with plenty of choice."
C Hcarehome.co.uk rating: 5 out of 5
"We have been pleased overall with Milford House. There are things that could improve but the care can sometimes be dependent on which staff are working, which would be the same in any nursing home. The atmosphere is very relaxed and surroundings are lovely. If you ask for anything, every body is very keen to help. The manager has an open door policy and will always be willing to talk."
J Dcarehome.co.uk rating: 4.18 out of 5
"My mother has severe dementia and I could no longer cope with her at home. She has settled into Milford House, I visit her regularly and during my visits to her and whilst walking past many other residents' rooms, I have only heard and seen kindness. She, and others, must try the patience of staff, but they manage to care for her with patience and compassion."
J Wcarehome.co.uk rating: 4.58 out of 5
"Such a lovely homely care home, everyone is so helpful and friendly even can help yourself to a drink and a cake."
D Gcarehome.co.uk rating: 4.83 out of 5
"This is my second visit to Milford House, I came last year and enjoyed so much I came back this year. Everyone is so helpful. Nothing is too much trouble. The ladies who run the downstairs entertainment are excellent and very helpful. I have been very happy here."
B Tcarehome.co.uk rating: 4.33 out of 5
"A lovely homely atmosphere, staff could not be more helpful and caring. My experience has always been a good one. Even if the staff are experiencing a busy time, they always make me feel welcome. Professional, courteous, helpful and humorous, this applies to all staff at Milford House."
Hilary Tcarehome.co.uk rating: 5 out of 5
"Throughout the past 4 years, my wife has been confined to bed with severe arthritis and advancing dementia. I cannot speak highly enough of the personal care and attention she has been given throughout. Milford House is both a home and every member of the team are members of a family. Nothing is too much trouble. Everyone is treated with respect and dignity. There is never a raised voice. Some of the ancillary staff- cleaners, laundry workers, gardeners are always prepared to sit and talk and enter the "looking glass world" of someone with dementia. But all the while there is expert medical oversight and instant communication with the resident's own doctor and surgery. Perhaps the most significant fact is that several members of staff have worked at Milford House for over 20 years and any new members soon learn the ethos and tradition of the past. In an ear when so much criticism is levelled at care homes it is reassuring to know there is a standard of excellence which no one can deny. I have my own name down in case I need similar care in the future!"
Rex Hcarehome.co.uk rating: 5 out of 5
"At 92, having been a recluse for fifteen years after losing my confidence because of having several falls (due to arthritis) when I was out, and more recently having developed very bad cataracts which have sapped my confidence still further, I was filled with dread at the thought of having to go into care, even temporarily, when my full-time carer (my daughter) recently became seriously ill. Although it was a major adjustment for me to make, the staff's kindness, competence and willingness to do over and above what was asked, helped me to settle in so well that now I am very sorry to be leaving, and the high quality of everything (even to the tasteful décor) has been the icing on the cake. I have been so impressed that I would not hesitate to recommend other people to come here for respite. It is so unusual to come across an organisation where it would be unfair to single out any individual for praise when all have been so worthy of it. I look forward to my next stay!"
Mary Ccarehome.co.uk rating: 5 out of 5
"A warm and friendly atmosphere, combined with a kind and compassionate care in a well-maintained building set in a beautifully landscaped garden and a country setting, have all made this the perfect place for me to convalesce after a serious illness. As a full-time carer myself my 92-year-old mother has stayed here at the same time. Despite the fact that she has been a recluse for 15 years, she has developed such a fondness for Milford House and all the staff that she will be sorry to leave, as will I. We have been very impressed by the high standards and the attention to detail, but it is the staff who make the place so appealing: inexhaustibly polite, tirelessly cheerful, always striving to give the best possible support to residents (even short-stay ones like us) and ever ready to go the extra mile and provide that personal touch which means so much. We have already recommended Milford House to others, and hope to return for another stay ourselves in the near future."
Alison Ccarehome.co.uk rating: 5 out of 5
"My wife has been a resident since April 2017. I visit her at least once every day and always find that I am welcomed by the staff at all levels. This treatment makes my visit easier to bear. My wife has difficulty speaking as she has aphasia, but I believe that she likes her carers/nurses and that they are kind to her. Visitors have been impressed with what they see and the facilities she could enjoy. My only adverse comment concerns car parking. Parking space is limited and should be more easily defined. The gardens are very special to us."
J Pcarehome.co.uk rating: 4.33 out of 5
"Stayed at Milford House for respite care and enjoyed my stay with the help I have here."
E Acarehome.co.uk rating: 4.17 out of 5
"Always a warm welcome from the reception staff and the carers and other staff. A Pleasant homely atmosphere with no smells that unfortunately are noticeable in quite a lot of care homes. Quite a number of long serving staff which provides welcome continuity for residents and visitors. Good choice of food at all mealtimes - very pleasant restaurant with good activities/entertainment for residents. As a visitor, I am able to use the kitchen to make tea/coffee - the staff will assist and get it for me if required. Have been visiting the care home to see my cousin regularly over the last six years."
John Ncarehome.co.uk rating: 4 out of 5
"My husband had malignant terminal brain tumours and came from the hospice to Milford House for end of life care. The experience was amazing for both of us. The carers and nurses were supportive of both of us, friendly, approachable and endlessly patient. I could have my meals there and remain his wife whilst they did the caring bit. His room became our home. At a very stressful time, I could not have wished for a better place to be. He had a very peaceful death."
L Bcarehome.co.uk rating: 4.64 out of 5
"When needing assistance for the toilet, help response time is poor, so have been using the sleep response. Even if someone responded more quickly and prioritised problems, this would help as some people need a much quicker response time."
B.J Lcarehome.co.uk rating: 4.58 out of 5
"My son is being looked after very well, we have no complaints."
Kathleen Hcarehome.co.uk rating: 4 out of 5
"Happy with everything and they have looked after my wife very well."
Desmond Hcarehome.co.uk rating: 4.5 out of 5
"My mother's stay was excellent and she thoroughly enjoyed her stay. Care and meals are excellent. Would highly recommend Milford House."
E Lcarehome.co.uk rating: 5 out of 5
"My wife has been a resident for three and a half years bedridden throughout and with advanced Alzheimer's. Because I am there every day I know most of the staff and hear what goes on behind the scenes. I can honestly say every resident is treated with great respect and personal care. There is never any raised voices or impatience even with the most demanding. Every resident is visited on a regular basis for personal washing, bed changing etc. Visitors can come at any time and staff are always accessible I have my own name down in case there is a sudden crisis."
Rex Hcarehome.co.uk rating: 5 out of 5
"Barchester Milford House Care Home is a caring and understanding home. Everyone works hard, but things get pressured when there isn't enough time to complete the job. If minor issues arise, they are sorted effectively. I do not see any problems that are on-going that effect my father's care. He is comfortable and is well cared for. Staff are friendly and helpful and very welcoming."
M.Gcarehome.co.uk rating: 4.33 out of 5
"The care staff and admin team could not be more helpful and supportive. It is clear they hold genuine affection for the residents even when their challenging behaviour must be trying. They are keen to involve relatives with decisions regarding care and are always friendly and professional. Areas to improve would be cleanliness of residents rooms, communication with the nursing team and visibility of management. Otherwise, a well run and caring home."
J Ccarehome.co.uk rating: 3.58 out of 5
"As a daughter, I know my mother was in the best possible place with wonderful care. As a volunteer, I get to help others in the home and I too am treated very well."
Karen Scarehome.co.uk rating: 4.58 out of 5
"My father was transferred from Salisbury District Hospital in October 2015 following frequent falls in his own home. We sadly had to make the decision to put him into a nursing home and we knew it would be difficult for him to accept. When my father was greeted by all the care and admin staff, they were warm, friendly and welcoming. The care my father has received has been excellent. All staff are very empathetic, supportive and kind to all of us. The whole team provide a very safe and happy environment for my father and I cannot fault the care he has."
Sue Bcarehome.co.uk rating: 4.75 out of 5
"I have visited Milford House over a period of eight years - and have been very impressed by the care of everyone, for residents and each other. I never feel I am visiting a "home", I feel I am welcomed home by all the staff and the residents, who are happy and so well cared for. It is where I would wish to be when I can no longer look after myself."
Judy Acarehome.co.uk rating: 4.75 out of 5
"My husband was in this nursing home for nearly two years, I could not fault anything."
Jenny Jcarehome.co.uk rating: 5 out of 5
"There is a lovely family atmosphere at Barchester Milford House. The team make a huge effort to provide interesting activities for the residents and the food always looks fab!"
Emma Ncarehome.co.uk rating: 4.17 out of 5
"My very dear friend has been a resident here for the past year. I have been very impressed by the service and consideration of all the staff and the high standard of comfort and catering supplied. If ever I should need care I would come here."
Larry Scarehome.co.uk rating: 4.91 out of 5
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