Meet the Milford House Care Home team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

Marie-Therese Tiernan

General Manager

Hi, my name is Marie-Therese, and I am the General Manager here at Milford House. Welcome to our website!

I am a long standing member of staff and I'm a dual qualified nurse in both general and mental health disciplines. I bring my broad range of experience within both the NHS and private sectors, as well as my passion for elderly care into my every day work. I am committed to the delivery of holistic care and bring my general life skills and interests to ensure that the whole team at Milford House deliver the highest level of care to those we support.

Emma Dinner

Deputy Manager

Hello, my name is Emma and I have been a Registered Nurse for over 30 years, working in a variety of settings in both the private sector and the NHS. I have happily been a part of the Milford House Team since 2009. The experience acquired during my nursing career has strengthened my belief in a collaborative team approach and in providing personalised and gold standard care for the residents who have chosen to make Milford House their home.

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Hayley Dibden

Hayley Dibden

Catering Manager

Hayley has been the Catering Manager since 2002. She holds level 3 NVQ in Patisserie and Confectionary, Kitchen Supervisory as well as Advanced Food Hygiene. Hayley’s cakes are legendary here at Milford House and are much admired at meal times and at the various activities and events that we hold here.

Her main roles are menu planning and delivering wholesome and tantalising home cooked food for our residents and their guests. Hayley and her team are proud to have been awarded 5 out of 5 stars ‘excellent’ standard food hygiene by the Environmental Health Department.

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Michelle Lovett

Michelle Lovett


Michelle joined Milford House in January 2008 and is responsible for all financial and administrative affairs for the home be it financial, staff legislation compliance and payroll or invoicing. She is available to answer all queries and assist residents and relatives at all times. In addition Michelle is very involved in life at Milford and her office is rarely without at least one resident enjoying a cup of tea with her!! When she is not at work she likes to spend time with her horses and dogs.

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Kelly Miller

Kelly Miller

Admin Assistant

Kelly has worked at Milford House since 2006 in a variety of roles and is now a full time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.

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Mary Hamshere

Activities Coordinator

Mary is a dedicated member of the Milford activities team and holds an NVQ Level 2 Certificate in Activity Provision, which is accredited by NAPA (National Association of Activity Providers). Mary loves finding ideas for new activities that can be incorporated into our daily programme for both individuals and groups. She lives locally and has a busy life combining her work at Milford and looking after her family, cat and chickens.

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Yi-Lam Zheng

Activities Coordinator

Yi-Lam is a long-time resident of Salisbury and has a passion for working in elder care.  She will be bringing her creative skills in the areas of all things artistic and sugar craft/cake making to feed into our activities programme. We can’t wait to see the creative output!

Jan Shaw

Activities Coordinator

Following a career in retail, Milford is delighted to welcome Jan to the Activities team. Jan was born in Scotland but has lived in Salisbury since she was five, so she definitely counts as a local girl!  Jan loves chatting to people, entertaining and making people feel at home, as well as preparing endless cups of tea – a vital attribute for life at Milford House. Jan is enthusiastic about bringing a varied activities programme to those we support.

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Bill Smith

Maintenance Manager

Bill has been with Barchester since May 2013 and with the help of his assistant, is responsible for the upkeep of the home and providing a safe and comfortable environment for residents, staff and guests. Outside of work he enjoys music, in particular, drumming in a band and he is very involved with charity work.

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Lewis Skeet

Maintenance Assistant

Lewis is a qualified painter and decorator and a key part of his role will be keeping all areas of the home looking nice. Lewis lives in Salisbury and likes drawing, loves cycling and is keen on the outdoors and is looking forward to learning more about our gardens.

Liang Guo

Head Housekeeper

Liang has been at Milford for 14 years and has been a key part of the domestic team prior to being appointed Head Housekeeper.  Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide an excellent service to our residents.  Since coming from China, Liang and his family have always lived in Salisbur  and when not at Milford Liang enjoys taking them to explore different parts of the UK.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01722 622 137

All other calls

01722 322 737

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards