What our families say

Barchester Middletown Grange Care Home Recommended on carehome.co.uk
We score 9.4/10

16 Reviews

Barchester Middletown Grange Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Requires improvement

07 September 2018

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"The care was excellent, no fault in any way. Would definitely recommend."

Pippa C
carehome.co.uk rating: 4 out of 5

"The care home is a nice place, but I'm concerned about my father's clothes/footwear. He has lost slippers, shoes, dressing gowns and all his clothes. He has acquired another patients' clothes/shoes. This really needs sorting out."

David B
carehome.co.uk rating: 3.17 out of 5

"The staff are all very friendly, helpful and approachable. Food is excellent and got my father eating again. Recently refurbished the home is very clean, bright and welcoming."

Jonathan H
carehome.co.uk rating: 3.92 out of 5

"My father has been in Middletown Grange care home for more than 6 months now; he suffers from dementia and I have been pleased by the patient and caring manner in which the staff treat him. His behaviour can be challenging, yet they are careful to treat him with dignity and respect. His care plan is regularly updated and actions taken seem to be appropriate to his needs, both physical and mental. On a couple of occasions, I have needed to talk with the manager or deputy manager over a couple of concerns, and they have immediately taken steps to deal with the issues I have raised. In spite of the demands of the work, the staff are always polite, friendly and ready with a smile."

Susan R
carehome.co.uk rating: 4.25 out of 5

"I was extremely impressed with Middletown Grange. The atmosphere was lovely and the residents obviously well cared for. The staff that I met were warm and welcoming. Most of all, the home was spotlessly clean - something which is often lacking."

Joyce H
carehome.co.uk rating: 4.92 out of 5

"My wife was in respite and was very well looked after."

Michael D
carehome.co.uk rating: 4.92 out of 5

"Good care for husband and have been able to adapt to his needs - training staff as required. It helps the family to know he is happy and well cared for during his stay."

Sandy G
carehome.co.uk rating: 4.58 out of 5

"A clean caring environment. Good food at all mealtimes but meal times are given in the brochures and residents attend at stated times, but food can arrive late or staff are not present to serve it. The wide nationality mix of staff renders it difficult to understand them."

David C
carehome.co.uk rating: 4.58 out of 5

"I have only been visiting Middletown Grange since October 2017 when my mother became a permanent resident. Every visit has been relaxing and the staff very helpful and friendly. I would recommend this home to other people looking for a place for a member of their family if needed. The building and gardens are well kept."

Janice G
carehome.co.uk rating: 4.5 out of 5

"Middletown Grange worked extremely well with our family when we needed to move my father into a care home within a very tight time frame. We are very appreciative of all that was done to make this possible. We are very happy with the care and interest all the staff have shown in helping my father and our family adjust to this difficult but necessary transition. We are comforted by the knowledge that my father is now receiving the care he requires at this time in his life. It is early days yet for us with respect to our familiarity with care homes but Middletown Grange staff are guiding us every step of the way. Keep up the great work! The only constructive feedback I would like to give at this time is about the car park: I think lines to designate parking spots would mean more cars can be efficiently parked in a relatively small area. Given that most residents may have an older adult visiting routinely, it can be quite challenging for an individual of this age to find a spot."

Heather H
carehome.co.uk rating: 4.75 out of 5

"About one representative- She is a breath of fresh air. Intelligent and quick-witted, she's surprisingly good and prompt, enterprising and resilient - surprisingly so for her age. She certainly has the ability and I think, the ambition to advance and succeed in her chosen field. Other carers here are varied. They are an agreeable and co-operative group. Senior members are very competent but the juniors are obviously still learning the job."

Roland K
carehome.co.uk rating: 4.75 out of 5

"My husband has now been at Middletown Grange for nearly 15 months. He has Alzheimer's disease. I visit frequently and he never fails to say how lovely everyone is there. This is also my own experience with the staff. They are really wonderful and he is very happy which is an enormous comfort to me."

carehome.co.uk rating: 4.25 out of 5

"I last completed a review in Spring 2016 about my aunt's care. She has lived here since December 2013 and is very happy. She needs considerable help with her physical needs as she is bed bound, the staff are very patient with her as she can sometimes be unsettled and frustrated which make her irritable. She loves to read, chat to people, watch TV and generally know what's going on in the home. She is 88 and a feisty character. I am secure in the knowledge that whatever her needs are the care home will meet them. I extend my heartfelt thanks."

Sarah S
carehome.co.uk rating: 4.08 out of 5

"Very open and friendly. You can visit whenever you want. Everyone is very helpful and caring."

Tracey d
carehome.co.uk rating: 5 out of 5

"My experience of the care home is of a very well managed establishment, care staff and management are all very kind to the residents. I would recommend this care home to my family and friends."

Clifford B
carehome.co.uk rating: 3.92 out of 5

"My mother in law came to you after a fall breaking her hip. She had spent six weeks in hospital and was not expected to live very long. With your excellent nursing and care, she managed to sit in a chair in your sitting room and even had her hair and feet done. Her passing, though terribly sad, was not as traumatic as it might have been. We are very grateful to you all."

carehome.co.uk rating: 5 out of 5

It is hard for me to express in words how much you have done for us as a family during the last days of my Fathers life but I am going to try.

Being beside Dad in his final days was something I so much wanted to do. I thought it might be hard to achieve but I had underestimated the generosity of Middletown Grange, which enabled me to stay close by and provided me with the support, good food and so many cups of tea.

The way you all cared for my father has impressed us all in many different ways. Lots of faces come to mind as I write but I shall not try to name you all for fear of leaving someone out. The level of care that he received was outstanding – a mixture of loving care and high professional skill.

But what will remain in my memory for the rest of my life is how so many of you slipped in to his room for a last goodbye. We were all so moved to see how much he was loved. His life has not always been easy and it was good to know that he ended his life among friends. 

My dear uncle was only with you at Middletown Grange from March until December this year. I was told Middletown Grange was good so I watched with interest. I must say he had the best of care, kindness and understanding of how he should be treated. The staff, top to bottom, have shown commitment and sympathy.
This care home has exceeded what I was hoping for; for a man who was secretary of the local branch, treasurer of the British legion for 50 years - he stood strong for his commitment and principles and it have me personally, pleasure, as a nephew to be able to find him as good a place after I could no longer see and help auntie cope at home!
It was a wrench for auntie to release him to your care, they had made promises to each other after 56 years of marriage, which is getting rare in this day and age.
I have had to deal with socail services and Oxford County Council which was a complete plethora of a nightmare.
At least I did not have to worry about my uncles care, he was safe with yourselves. Would you please thank all of the Middletown Grange 'crew' from the bottom of our hearts. 

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