What our families say: Middletown Grange Care Home
03 August 2019View the report
"Kind, helpful staff showing skills with our mum. Great memories each time with visit and phone. Thank you all the staff."
Deirdre Dcarehome.co.uk rating: 5 out of 5
"Our family is extremely happy with the conduct and efforts, afforded our mother at the Barchester Middletown Grange Care facility. We trust and feel that the staff are doing all they can in the current situation."
B Jcarehome.co.uk rating: 4.92 out of 5
"Staff are very friendly. The facilities are very clean and well specified. My nan enjoys the activities arranged by the staff. Lovely garden to the front."
B Dcarehome.co.uk rating: 5 out of 5
"Every time I have had contact with the management they have been fantastic and go out of their way to please us. My nan is very happy here."
N Dcarehome.co.uk rating: 5 out of 5
"Mother went in for 2 weeks respite following a knee replacement. She was fed, watered and cared for with sympathy and understanding. She is quite a difficult patient and was suffering from depression but was treated well."
Lorraine Mcarehome.co.uk rating: 4.2 out of 5
"My mum needed more help than we could provide at home following a major operation and spent almost 3 weeks at Middletown Grange to convalesce. The whole experience was brilliant, from the very first phone call/email contact, and all through her stay. Despite not being able to visit much due to lockdown restrictions, it was such a relief to know that she was getting the absolute best care and support possible, along with all the comforts of home. I can't praise the team enough, they were all friendly, helpful, kind and caring and took the time and trouble to get to know my mum - nothing was too much trouble and we wouldn't hesitate to recommend. Thank you all."
Fran Tcarehome.co.uk rating: 4.58 out of 5
"Excellent help at short notice for my mother. Check out could do with tightening up as medication and valuables left behind."
B Dcarehome.co.uk rating: 5 out of 5
"Each time I have visited I have had a very warm welcome and I have been very impressed by the caring staff, beautiful surroundings, and cleanliness. I feel if I ever needed care then this is the place I would like to be. Before lockdown, I felt there was a good mix of things to do and entertainment, which is so important. Also, being able to enjoy the garden is essential."
Jane Mcarehome.co.uk rating: 4.08 out of 5
"Very clean. Helpful staff. Excellent visiting operatives (though restricted due to pandemic). Updates re resident and home very good."
Steve Ccarehome.co.uk rating: 4.92 out of 5
"My wife has received care and attention in every respect. I know she is safe and she greets me and our dog with a smile on her face. Thank you."
Peter Tcarehome.co.uk rating: 5 out of 5
"From the moment we walked into the home and met with the staff we were put at ease and reassured that our mother would have a lovely time here. The home has beautiful gardens and modern decor with all the facilities you would need. The staff cared for Mum as if she was their own."
Robert Dcarehome.co.uk rating: 5 out of 5
"My mum has been in here for 3 weeks. She is very happy with all staff and has made new friends. Her room is very nice and clean and the food is really good. She is very glad she came here as she is no longer alone and feels safe."
April Wcarehome.co.uk rating: 5 out of 5
"My grandfather has become very settled quickly at Middletown Grange. The staff have created strong bonds with my grandad and this is displayed during my visits. The setting is always calm, clean and full of space, the gardens are particularly spacious and beautiful. I am ringing a lot to check on my grandfather and staff are extremely helpful and attentive."
Emma Ocarehome.co.uk rating: 5 out of 5
"Very happy with the care my sister receives also very helpful if you need any information. She is very happy there and always seems to be smiling."
Pamela Fcarehome.co.uk rating: 4.83 out of 5
"Care continues to be excellent through COVID-19, following ongoing good care prior to that. My mum is well and through skype call and booked visits we have been able to keep in touch."
M Tcarehome.co.uk rating: 5 out of 5
"It was a very hard decision for me to extend my husband's respite care to full-time residential care. However, this has been made easier for me by the way he is looked after in Middleton Grange. From the manager downwards he is treated with care, kindness and compassion. He has settled in well and is quite content and I know he is safe. I can telephone at any time to ask how he is and I enjoy my visits in the garden to see him. I am always treated in a friendly manner, nothing is too much trouble."
J Hcarehome.co.uk rating: 5 out of 5
"The home has managed Covid-19 extremely well. We have been kept up to date and all the staff have coped really well. The skype calls were fantastic, my mum didn't really understand them but it was lovely to see her face. We have started visiting outside only which is lovely. I can phone anytime for an update which is lovely."
Linda Hcarehome.co.uk rating: 4.83 out of 5
"I am very happy with my decision to have my mother at Middletown Grange and more importantly, so is she. The care staff are attentive and kind, whilst the management team are professional, considerate and are obviously guiding this ship in the right direction. I don’t need to think about my mother beyond just thinking about her; I’m confident that her domestic situation is as good as can be."
Patrick Tcarehome.co.uk rating: 5 out of 5
"I would like to take this opportunity to thank all the staff and supporters of Middletown Grange Care Home, for their endless and untiring assistance to their residents. Especially the management who have aided and assisted my mother and therefore family and friends through some extremely difficult times. My mother recently lost her long term partner and friend who was also fortunate to have been cared for by the wonderful staff at Middletown. The staff supported my mother at an extremely difficult time, when her family could not - due to the virus. It is difficult to express how comforting this was for us all. My family and l will be forever grateful for your humanity and professional efforts at this time."
Brian Jcarehome.co.uk rating: 4.92 out of 5
"Middletown Grange accepted my mother for respite after she broke her ankle at the start of Coronavirus lockdown. The care that she has received, in very difficult circumstances, has been excellent. They have been very efficient in organising her visits to hospital for check-up and an additional operation, and have looked after Mum very well in the post-operation phase. Although I have not been able to visit, it seems a loving and caring environment where Mum has been very happy."
Chris Jcarehome.co.uk rating: 4.58 out of 5
"The manager leads from the top, with a positive approach to the client and family, running the home efficiently and dealing with any queries with ease. The home is clean, bright and feels so homely, the staff are polite and cheerful always ready with a smile and friendly greeting, even when they are really busy. Mum is always clean, tidy and happy being at the home; she feels safe. During these difficult time's with the Corona Virus, the home gets my mother to video call us, which is great, we miss seeing her, this is the next best thing. We know my mother is kept safe and well, and she feels safe, and that is priceless for us."
Jackie Ocarehome.co.uk rating: 4.08 out of 5
"I have always found the staff to be compassionate, caring and willing to engage even in these difficult times. Nothing is ever to much trouble. Long may they continue to provide the high level of exceptional care."
R Pcarehome.co.uk rating: 5 out of 5
"The staff at Middletown Grange have been so accommodating during the coronavirus lockdown. They have always been willing to take phone calls and help me keep in touch with my mum. Even though I haven’t been able to visit I have felt confident that she is being well looked after and staff have informed me of any issues. The communication from the care home manager and the group during this crisis has been informative and detailed. So glad we chose this care home for Mum."
Elaine Lcarehome.co.uk rating: 5 out of 5
"We would like to thank everyone at Middletown Grange for the wonderful care they are providing our relatives at this challenging time. The manager ensures that we are kept up to date with regular emails regarding the position of the home and the well being of our family members. Skype, Facetime, Whatsapp calls and videos have been introduced for families to be able to see their loved ones and they have also introduced virtual entertainers for the residents. During April they celebrated the Easter weekend and then shortly after this there was a tea party in the beautiful garden to celebrate the Queens birthday. The home also celebrated VE day with residents again having a celebration tea party in the garden reminiscing about what happened on VE day. All the staff really have worked incredibly hard to keep this virus at bay and we cannot thank you enough. Please stay safe everyone at Middletown, we miss you all very much and look forward to seeing you again soon."
Alison Hcarehome.co.uk rating: 5 out of 5
"We have the highest praise for all the team at Middletown Grange. Since our mum went to live there a few months ago everyone has shown endless patience and care to ensure she has settled in and feels at home. Our mum has dementia so we were very worried as to how she would accept her new environment but because of the efforts and kindness of all the staff there we know she is in the right place, safe and extremely well cared for. Each resident is treated as an individual with their own specific likes/dislikes taken into account. The staff really take the time to get to know the residents. In these challenging times, the staff have kept us completely up to date and have sat with mum holding her hand and with an arm round her shoulder, made it possible for us to remain in contact via video call. We cannot praise all of the staff enough and feel very grateful indeed that our mum is in such a friendly and happy environment. Thank you everyone."
Elaine Hcarehome.co.uk rating: 4.67 out of 5
"My father-in-law is well cared for, the staff are fantastic and look after all the residents with proper care. We love the way the staff treat the residents. The staff worked really hard on keeping the place running. Well done to the team and remember to stay safe."
Robert Tcarehome.co.uk rating: 5 out of 5
"I can not praise the manager and her staff enough for looking after my dad since he's been at Middletown. Especially since Covid 19 has been about. It is lovely to know that the care that dad has received has kept him nice and safe with NO symptoms. This is astonishing in the Care Home industry. Well done guys and hope to see you soon."
Corrina Tcarehome.co.uk rating: 5 out of 5
"As a family member of someone who needs extra care it was a big decision to ask for help, we researched many care homes in the area but as soon as we visited Middletown Grange I knew this was the one, the staff, the facilities and the care they have shown is second to none. It is a relief to know my family member is getting the best care and is not just living there but having a life (maybe not the one we expected) but the staff and management make this possible. I wouldn't hesitate to recommend Middletown Grange."
Laura Ecarehome.co.uk rating: 5 out of 5
"There is a very high standard of care and support at the Middletown Grange nursing home. Mum is comfortable, safe and well cared for, with all her needs being met. The staff are very friendly, caring, patient, they also spend time and conversation with Mum. The food and drinks are plentiful and delicious. Daily activities are well organised, stimulating and importantly lots of fun too. The manager has a ‘my door is always open’ policy which is so reassuring when we live some distance from the home. All in all, an exceptionally well-run care home."
Valcarehome.co.uk rating: 5 out of 5
"I was made welcome from the start. My room was on the corner of the building and had windows on two sides, which enabled me to see the garden and also out onto the road. I elected to take my meals in the small dining room, which meant that I got to know the other users and the staff quite quickly and I found it surprising that a number of the residents chose to have all meals in their room. The entertainments and outings were varied and enjoyable and the large lounge was the most pleasant place to sit."
Patricia Tcarehome.co.uk rating: 5 out of 5
"My 91-year-old aunt has resided at Middletown Grange Care Home since December 2013. She has always been well cared for and her main carers have given her amazing support over the years, despite several unsettling changes of manager/deputy. In autumn of 2018 she moved upstairs as her dementia was creating a few issues. She settled well and got used to different staff. I have been so thankful for their attentiveness and dedication. Her recurrent leg infection (cellulitis) has been brought under control and this has made my aunt much calmer and happier. Her drug package has been recently reviewed and I think she is like her old self from a few years ago! The home bought an animatronic soft toy cat which meows and purrs - she loves it as she has always loved pets. A brilliant idea. Thank you."
Sarahcarehome.co.uk rating: 4.33 out of 5
"Being able to have Christmas at Middletown Grange with my mum was wonderful. The home had made provision for families to have lunch with their family member in the home. Nothing was too much trouble, the catering staff worked tirelessly to ensure everything ran smoothly. All the staff had a smile in their face and the atmosphere was just lovely. Thank you for helping us to make treasured memories with mum again."
Alie Hcarehome.co.uk rating: 5 out of 5
"This was my first experience of a care home and I would be happy to return here if I need care again. My two weeks of respite care here were comfortable and the staff were very caring and friendly. The manager and activities co-ordinator were marvellous."
M Hcarehome.co.uk rating: 4.67 out of 5
"I am so grateful for the care and attention my father received at Middletown Grange, the manager and her fantastic team treated him with dignity and respect especially leading up to his death, which was calm & peaceful. I can’t praise them enough, even after my father passed away they were so kind and thoughtful."
Claire Hcarehome.co.uk rating: 5 out of 5
"I am personally very pleased with the care I receive."
David Ccarehome.co.uk rating: 4.5 out of 5
"My dear friend has been a resident here for quite some months now. Initially, she was very reluctant to come in but since her arrival, it really has become her home. The staff are so kind and friendly. She feels they are more like friends than staff and I can see why. Lovely home, fantastic staff."
D Tcarehome.co.uk rating: 5 out of 5
"Professional, knowledgeable and extremely caring staff across all levels. Staff show respect, compassion and offer dignity to all residents. Staff take great pride in their work and really look after the residents very well at all times. Food is fresh and homemade, offering a wide variety of appealing dishes. Staff ensure each resident is accommodated in their individual needs, from a wide choice of food to help with feeding where needed. The team is lead by an excellent "hands-on" approach manager who is frequently seen interacting with staff and residents. Overall a lovely caring, safe and secure environment that I can't fault for their care and attention to my mum's needs. We are always kept updated with any changes or general well-being needs and the staff are proactive at helping to make residents feel comfortable. Lots of interesting, varied and enjoyable activities on a daily basis including music, animal visits, flower arranging, crafts and stimulating activities."
Judy Tcarehome.co.uk rating: 5 out of 5
"I can't praise the home highly enough, from the receptionist to all the staff who are absolutely wonderful, can't do enough for the residents and family, if I could give more than 5 I would."
Donna Wcarehome.co.uk rating: 5 out of 5
<p>"I have designed extensions to exiting nursing and care homes and parents have used these homes. My visit to my see my auntie who has recently transferred to Middletown Grange was a pure delight. From the welcoming entrance staff and refreshment station for guests, (we had travelled 3.5 hours) through to my Aunt's room it was so bright and clean. I was subsequently given a tour of the facilities and it rates very highly in my book.
During my visit, several staff members popped into my aunt's room and were all so friendly.
My cousin and her husband spend much time visiting and it is clear to see how the staff integrate them in the care of my Auntie.
Such a good visit leaving my wife and myself happy to have visited."</p><p><strong>Keith D</strong><br />carehome.co.uk rating: 4.58 out of 5</p>
"The Manager and staff at Middletown Grange work tirelessly to ensure all the residents receive the highest standard of care possible. Family members are encouraged to become part of the Middleton Grange family, taking part and supporting activities with our family member. The surroundings and experience are truly exceptional and we appreciate all the support and care given to us too! Thank you."
A H carehome.co.uk rating: 4.58 out of 5
"Very relaxing. Cheerful staff who are very helpful at all times - day or night. I am encouraged to join in any activities that are on and any bus trips out etc. I am very happy here."
J J carehome.co.uk rating: 5 out of 5
"All the staff are very friendly and caring. There is a good variety of activities each week catering for a range of needs. Overall, mum is quite settled and content."
J Hcarehome.co.uk rating: 4.33 out of 5
"Dad has settled in very well since coming to Middletown in November. There is plenty of activities for Dad to do. The home's menus are varied and plenty. He enjoys going out for the day trips."
Corrina Tcarehome.co.uk rating: 4.67 out of 5
"Very pleasant surroundings and very clean throughout - staff are very welcoming and show a personal and considerate approach to the residents. Family and friends are made to feel very relaxed at 'the home'."
Steve Ccarehome.co.uk rating: 4.5 out of 5
"My mum has been here since June 2015, she came here as the home she was in closed down. Mum is very well looked after and I am happy with her care."
Linda Hcarehome.co.uk rating: 4.08 out of 5
"A good experience. Lovely environment to visit. Staff are very friendly and helpful. Dad always looks clean and well cared for. So different from the previous care home he was in."
T Scarehome.co.uk rating: 4.75 out of 5
"There is a caring and supportive staff who do their best to make residents feel at home. The level of activities is good."
A Bcarehome.co.uk rating: 3.75 out of 5
"Mother had increased need for support following a number of falls in April. This resulted in a broken finger and a bruised ribcage. The staff were very attentive to the resulting care needs and mother says "the staff are lovely". She enjoys some of the weekly activities and she very much enjoys animal visits."
R Dcarehome.co.uk rating: 4.92 out of 5
"As a family, we have been very welcomed by all the staff on all our visits. Always a welcomed cup of tea and cake. Always available if we need to talk to them. My husband is very happy with the choice of food and arrangements."
L Tcarehome.co.uk rating: 4.92 out of 5
"I have found all staff very friendly and helpful. Always a smile for everyone. The home is clean and tidy, the food is very good and amazing variety. Activities are excellent. Very good value for money."
Carole Kcarehome.co.uk rating: 5 out of 5
"My father has been at Middletown Grange for 8 months his first care home. We have been supported by staff during this difficult time and found the home to be perfect for caring for my father. As a family, we highly recommend Middletown Grange."
P Tcarehome.co.uk rating: 5 out of 5
"My wife has been in Barchester Middletown Grange Care Home for about 8/9 months and is very happy in almost all respects. Was initially on the top floor (where she had a midnight visitor) now on the ground floor, a bit small but getting used to it."
David Pcarehome.co.uk rating: 4.17 out of 5
"My uncle (95) has been a resident at Middletown Grange for almost six years. I have been pleased with the care he has received. He seems content and well looked after. The tea and coffee making space in the entrance hall is a great idea."
R Scarehome.co.uk rating: 3.83 out of 5
"Mother is looked after extremely well. Carers are very attentive and call in to see her regularly. She generally keeps herself occupied but she does appreciate some of the activities that are provided. She feels safe and generally contented - that is important."
Peter Dcarehome.co.uk rating: 4.92 out of 5
"Grampy seems to be very happy here. Lovely staff always very friendly and happy to help. Nice to see them organising activities and days out with some of the residents."
Alexandra Tcarehome.co.uk rating: 4.92 out of 5
"Reviews very positive and the person who helped was very helpful."
Rose Tcarehome.co.uk rating: 5 out of 5
"Brilliant staff, good management team at present. Good, safe environment, giving close family peace of mind."
Mark Tcarehome.co.uk rating: 4.17 out of 5
"The care was excellent, no fault in any way. Would definitely recommend."
Pippa Ccarehome.co.uk rating: 4 out of 5
"The care home is a nice place, but I'm concerned about my father's clothes/footwear. He has lost slippers, shoes, dressing gowns and all his clothes. He has acquired another patients' clothes/shoes. This really needs sorting out."
David Bcarehome.co.uk rating: 3.17 out of 5
"The staff are all very friendly, helpful and approachable. Food is excellent and got my father eating again. Recently refurbished the home is very clean, bright and welcoming."
Jonathan Hcarehome.co.uk rating: 3.92 out of 5
"My father has been in Middletown Grange care home for more than 6 months now; he suffers from dementia and I have been pleased by the patient and caring manner in which the staff treat him. His behaviour can be challenging, yet they are careful to treat him with dignity and respect. His care plan is regularly updated and actions taken seem to be appropriate to his needs, both physical and mental. On a couple of occasions, I have needed to talk with the manager or deputy manager over a couple of concerns, and they have immediately taken steps to deal with the issues I have raised. In spite of the demands of the work, the staff are always polite, friendly and ready with a smile."
Susan Rcarehome.co.uk rating: 4.25 out of 5
"I was extremely impressed with Middletown Grange. The atmosphere was lovely and the residents obviously well cared for. The staff that I met were warm and welcoming. Most of all, the home was spotlessly clean - something which is often lacking."
Joyce Hcarehome.co.uk rating: 4.92 out of 5
"My wife was in respite and was very well looked after."
Michael Dcarehome.co.uk rating: 4.92 out of 5
"Good care for husband and have been able to adapt to his needs - training staff as required. It helps the family to know he is happy and well cared for during his stay."
Sandy Gcarehome.co.uk rating: 4.58 out of 5
"A clean caring environment. Good food at all mealtimes but meal times are given in the brochures and residents attend at stated times, but food can arrive late or staff are not present to serve it. The wide nationality mix of staff renders it difficult to understand them."
David Ccarehome.co.uk rating: 4.58 out of 5
"I have only been visiting Middletown Grange since October 2017 when my mother became a permanent resident. Every visit has been relaxing and the staff very helpful and friendly. I would recommend this home to other people looking for a place for a member of their family if needed. The building and gardens are well kept."
Janice Gcarehome.co.uk rating: 4.5 out of 5
"Middletown Grange worked extremely well with our family when we needed to move my father into a care home within a very tight time frame. We are very appreciative of all that was done to make this possible. We are very happy with the care and interest all the staff have shown in helping my father and our family adjust to this difficult but necessary transition. We are comforted by the knowledge that my father is now receiving the care he requires at this time in his life. It is early days yet for us with respect to our familiarity with care homes but Middletown Grange staff are guiding us every step of the way. Keep up the great work! The only constructive feedback I would like to give at this time is about the car park: I think lines to designate parking spots would mean more cars can be efficiently parked in a relatively small area. Given that most residents may have an older adult visiting routinely, it can be quite challenging for an individual of this age to find a spot."
Heather Hcarehome.co.uk rating: 4.75 out of 5
"About one representative- She is a breath of fresh air. Intelligent and quick-witted, she's surprisingly good and prompt, enterprising and resilient - surprisingly so for her age. She certainly has the ability and I think, the ambition to advance and succeed in her chosen field. Other carers here are varied. They are an agreeable and co-operative group. Senior members are very competent but the juniors are obviously still learning the job."
Roland Kcarehome.co.uk rating: 4.75 out of 5
"My husband has now been at Middletown Grange for nearly 15 months. He has Alzheimer's disease. I visit frequently and he never fails to say how lovely everyone is there. This is also my own experience with the staff. They are really wonderful and he is very happy which is an enormous comfort to me."
P Mcarehome.co.uk rating: 4.25 out of 5
"I last completed a review in Spring 2016 about my aunt's care. She has lived here since December 2013 and is very happy. She needs considerable help with her physical needs as she is bed bound, the staff are very patient with her as she can sometimes be unsettled and frustrated which make her irritable. She loves to read, chat to people, watch TV and generally know what's going on in the home. She is 88 and a feisty character. I am secure in the knowledge that whatever her needs are the care home will meet them. I extend my heartfelt thanks."
Sarah Scarehome.co.uk rating: 4.08 out of 5
"Very open and friendly. You can visit whenever you want. Everyone is very helpful and caring."
Tracey dcarehome.co.uk rating: 5 out of 5
"My experience of the care home is of a very well managed establishment, care staff and management are all very kind to the residents. I would recommend this care home to my family and friends."
Clifford Bcarehome.co.uk rating: 3.92 out of 5
"My mother in law came to you after a fall breaking her hip. She had spent six weeks in hospital and was not expected to live very long. With your excellent nursing and care, she managed to sit in a chair in your sitting room and even had her hair and feet done. Her passing, though terribly sad, was not as traumatic as it might have been. We are very grateful to you all."
L Hcarehome.co.uk rating: 5 out of 5
It is hard for me to express in words how much you have done for us as a family during the last days of my Fathers life but I am going to try.
Being beside Dad in his final days was something I so much wanted to do. I thought it might be hard to achieve but I had underestimated the generosity of Middletown Grange, which enabled me to stay close by and provided me with the support, good food and so many cups of tea.
The way you all cared for my father has impressed us all in many different ways. Lots of faces come to mind as I write but I shall not try to name you all for fear of leaving someone out. The level of care that he received was outstanding – a mixture of loving care and high professional skill.
But what will remain in my memory for the rest of my life is how so many of you slipped in to his room for a last goodbye. We were all so moved to see how much he was loved. His life has not always been easy and it was good to know that he ended his life among friends.
My dear uncle was only with you at Middletown Grange from March until December this year. I was told Middletown Grange was good so I watched with interest. I must say he had the best of care, kindness and understanding of how he should be treated. The staff, top to bottom, have shown commitment and sympathy.This care home has exceeded what I was hoping for; for a man who was secretary of the local branch, treasurer of the British legion for 50 years - he stood strong for his commitment and principles and it have me personally, pleasure, as a nephew to be able to find him as good a place after I could no longer see and help auntie cope at home!It was a wrench for auntie to release him to your care, they had made promises to each other after 56 years of marriage, which is getting rare in this day and age.I have had to deal with socail services and Oxford County Council which was a complete plethora of a nightmare.At least I did not have to worry about my uncles care, he was safe with yourselves. Would you please thank all of the Middletown Grange 'crew' from the bottom of our hearts.
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
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