What our families say: Longueville Court Care Home
11 February 2020View the report
"My Mum was a resident at Longueville Court for 8 years, she died on 24/04/20, not from the Covid 19 virus, but other causes. I want to praise the staff, Carers and Nurses for looking after my Mum so well. From the moment she arrived, she was treated as though it was her own home and she became one of their family. She suffered with Alzheimer's, and at times as the illness progressed she became very difficult and sometimes unpleasant to care for, but the staff always treated her so kindly and had patience beyond belief. In the last 2 years or so she became confined to her bed and got more frail and the Skylark team really loved her and found ways of handling her so she didn't get distressed, it was lovely to see. I had complete confidence that my Mum was being kept clean, cosy and calm, fed well etc. They would play her cd's, dress her in her favourite clothes, spray her with her perfume, cuddle and calm her when she cried. Additionally, they supported me, becoming like friends."
Caroline Ccarehome.co.uk rating: 5 out of 5
"I was referred by the hospital to 'memory lane' and I am now in Kingfisher where I am happy and settled."
J Ccarehome.co.uk rating: 4.67 out of 5
"Excellent standard of care and cleanliness. Staff very attentive and responded to any needs very quickly."
J Pcarehome.co.uk rating: 4.9 out of 5
"My mother was in Longueville Court for the last week of her life. The care she received was outstanding and all the staff were so welcoming."
Susan Hcarehome.co.uk rating: 4.58 out of 5
"Very lovely place with a great level of care. Staff are very friendly and helpful."
A S carehome.co.uk rating: 5 out of 5
"My mother was in Longueville Court for the last 8 months of her life. In all that time, the care and support she had from all the team was outstanding. As mum grew frailer and less able, she was treated with dignity every step of the way, by a friendly, warm and caring staff. Their help and care also extended to the rest of the family, which was much appreciated at such a difficult time."
Y Ccarehome.co.uk rating: 4.5 out of 5
"I cannot stress how happy we are with the care and support Mum is being given. All of the staff are 100% committed to their roles and feel Mum could not be in safer hands. The nurses are all very professional and are always available to discuss matters with. All of the carers have great positive attitudes and make Mum feel dignified and safe. The activities staff are fantastic and supportive."
L Fcarehome.co.uk rating: 4.92 out of 5
"My mother, aged 91, first stayed in Longueville Court for respite care after a fall at home in which she broke her wrist. The staff at the home treated her with respect and kindness, even though she made it clear she didn't want to be in a care home! Her second stay was a short one, only two weeks before she died. Again, she was treated with dignity and kindness. The staff, especially on Kingfisher, are very compassionate and patient."
Anne Wcarehome.co.uk rating: 4.5 out of 5
"Mum was admitted with terminal pancreatic cancer, needing palliative nursing care. We were all fully supported in every way, even emotionally. We were treated like family and everything was done to help us. All the staff were warm, caring and very professional. They treated Mum with respect and dignity. Unfortunately Mum has passed, but we thank everyone for making her last few weeks happy and comfortable and for helping us to cope with everything. Thank you."
J Scarehome.co.uk rating: 5 out of 5
"When someone you love goes into a home you worry, however, I soon realised what great care was taken looking after mum. Everyone was so nice and cared about the residents. Thank you Longueville Court."
Ian Mcarehome.co.uk rating: 5 out of 5
"My mother has been a resident for some 14 years and our whole family continue to be impressed by the high standard of care from all the staff on "memory lane" and it's important to acknowledge the contribution from the kitchen and cleaning staff. The management and reception staff are quick to welcome all and I would have no hesitation in recommending Barchester Longueville Court Care Home."
Patrick Dcarehome.co.uk rating: 4.75 out of 5
"This is my third care home and I am pleased to say that this home is the best I have loved in. Much better than the other homes I was a resident in. Many thanks to my son for getting me in this home. Very happy to be here."
Owen Mcarehome.co.uk rating: 4.58 out of 5
"Mum stayed on Longueville Court Care Home for nearly three years and came to regard it as her home and the staff as her friends. The care she received especially in the last two weeks of her life was exemplary. She was treated with great compassion and sympathy along with her family for which we will always be grateful. The one improvement that could be made is that her room looked tired and was in need of a total refurbishment both decor and furnishings."
Alan Bcarehome.co.uk rating: 4.08 out of 5
"Staff are excellent, kind, respectful, dedicated to clients and visitors, welcoming reception staff. Friendly atmosphere."
Ruth Jcarehome.co.uk rating: 5 out of 5
"Mum has been at Longueville Court for 2 years. My father was also here. The way they looked after both of my parents was amazing. Fantastic staff."
A Rcarehome.co.uk rating: 5 out of 5
"I find this Barchester care home so very caring and clean. The staff are so caring and helpful. Wonderful food. I only hope if I have to have care, they will find space for me."
Jan Bcarehome.co.uk rating: 5 out of 5
"My brother-in-law has been in Memory Lane for several years. The care has been remarkable. His needs have been addressed at every stage of his illness. The staff have been caring towards him and he has always been treated with dignity. Four of the staff have been there from the time that he was admitted and that must have a great deal to do with the management. Well done to the staff."
Christine Tcarehome.co.uk rating: 4.8 out of 5
"The staff are so friendly and so caring towards all residents. The always have such lovely activities on and the singing "Rat Pack" were brilliant all getting everyone involved. Always lovely and clean. Lots of choice on the menu."
Kelly Dcarehome.co.uk rating: 5 out of 5
"What an excellent home from home for our stepdad. The staff can't do enough for you. Clean, beautiful food and amazing facilities where the whole family feel welcome. Can't praise them highly enough."
Helen Dcarehome.co.uk rating: 5 out of 5
"I am happy living here but would like easier access to the garden."
A Gcarehome.co.uk rating: 3.67 out of 5
"After many falls my mother-in-law moved into Longueville Court. from day one we were told, "This is her home, treat it as so". From the initial meeting, we were put at ease regarding the ability of Longueville Court to cope with mum's complex care needs. These needs have been met with knowledge, compassion, understanding and great care and professionalism. We get frequent updates on how she's doing, can visit anytime, can approach staff without hesitation to ask anything. Nothing is to much trouble at Longueville Court. To make sure mum is well her medical needs addressed and that she is happy and we are happy is something they work very hard to achieve here. The care she has received has surpassed anything we could have hoped for when it became apparent she needed nursing care. We would recommend Longueville Court highly to anyone."
John Hcarehome.co.uk rating: 5 out of 5
"I am happy here, and happy with my room."
P Bcarehome.co.uk rating: 5 out of 5
"My Mum has been looked after here for the last 6 years. She has Alzheimer's and is 96. She has gradually deteriorated, and very sadly no longer knows me, or her other family members. When selecting this home I viewed 6 others and consider ourselves very lucky that we were able to get Mum in here. In my experience, no home is perfect, but Longueville Court is as close as you can get. In the early days Mum joined in with the activities, loved her meal times and the interaction with the staff, but she is very limited now and is cared for with dignity. She has extreme behaviour swings and can be very difficult, but the carers and nurses are wonderful with her. I visit weekly, and on different days and times, and the standard is consistently good. Since the Manager took over, I have noticed it has improved even more with every staff member doing an excellent job. Everyone involved in running this home deserves a massive pat on the back."
Caroline Ccarehome.co.uk rating: 4.75 out of 5
"My wife was at Barchester Longueville Court Care Home for 6 years and recently passed away. The care was very good and the activities were excellent, she loved the entertainment. The staff were like our family. I thoroughly recommend this care home to anyone looking for a care home. I miss the staff and residents so much. I have applied to be a volunteer at the home."
K Lcarehome.co.uk rating: 4.83 out of 5
"My father who is 92 was a resident at Longueville Court for almost 5 weeks. He had complex care needs which the staff dealt with in a caring and dignified way. He was happy there and well looked after. Sadly he was taken ill and died there. The staff were really supportive and caring at what was a really difficult time for the family, we thank them all."
L Fcarehome.co.uk rating: 4.92 out of 5
"The atmosphere on entering the care home is relaxed and welcoming; it is like stepping into a light and airy country house. There is an impression of efficient but discreet management. Staff are always on hand to answer any queries. The lines of communication are very good. My mother always seemed content and secure. I was confident that she was well cared for in a safe environment."
Hilary Acarehome.co.uk rating: 3.83 out of 5
"My sister had MS and was at Longueville Court for over two years. The support in the nursing home was excellent. It has been a happy place. The team from top to bottom were exceptional which I have shown in the ratings below."
David Rcarehome.co.uk rating: 4.92 out of 5
"I have visited my brother in law on Memory Lane for the past five years. For three years on a weekly basis and the past two years fortnightly. He joined when in the early stage of Alzheimer's and was very active and very good company. Now he is far down the line - does not communicate at all, does not leave his bed and has to be 'turned' regularly. In all this time his needs have been met and he has been treated with kindness and dignity under the outstanding management. I am a retired NHS nurse."
Christine Tcarehome.co.uk rating: 4.6 out of 5
"My sister in law has been cared for with the utmost compassion and understanding of her particular needs, whilst providing an atmosphere of happiness, cheerfulness and positivity over the last 2 years. Every member of staff, including management, reception, nurses, carers and caretakers have always been extremely welcoming, helpful and informative resulting in what I feel is a real sense of homeliness for the residents. With the sad passing of my sister in law, everyone at the home has been overwhelmingly kind and supportive to her family and friends. I applaud the staff for their professionalism and thank them for their friendship at a difficult time."
Kay Rcarehome.co.uk rating: 4.92 out of 5
"When I first needed a nursing home to take care of Mum, I visited 6 care homes including Longueville Court where I was pleasantly surprised at what I saw. Although I live close by to 4 other care homes within the Peterborough area, it became clear that there was something special about Longueville Court. Mum initially moved in for respite care, then becoming a full-time resident where she was safe, looked after and cared for by the wonderful nurses and carers within the 'Skylark' unit. She made new friends with other residents and enjoyed the entertainment that was made available to her. Sadly after 15 weeks, she passed away but the level of nursing care and support to me and my family at this incredibly sad time was beyond our expectations. I'm quite sure she was happy with her time there and I would like to acknowledge everyone who looked after her and nursed her to the end. Thank you so much!"
Ken Bcarehome.co.uk rating: 4.92 out of 5
"Excellent care and respect witnessed at all times."
J Hcarehome.co.uk rating: 5 out of 5
"Dad has been living at Longueville Court for nearly 5 months and has settled in well. From the very first time we went to visit Longueville Court to see if it was suitable for Dad, we have been very impressed with the manager and all the staff. Everyone is very professional, efficient, friendly, caring and there is always a happy atmosphere. Dad’s medical and personal needs are very well looked after. The activities on offer are varied and interesting and he enjoys them very much – especially the sailing which is a new hobby for him at 90! Dad feels happy, safe and cared for – that says it all."
Kate Ycarehome.co.uk rating: 4.92 out of 5
"The care given to my Father-in-Law is outstanding. The care team have a difficult job to keep him in good health. They ensure he is looked after and because of their time and effort his diabetes is kept under control and avoids the need for visits to hospital."
P Gcarehome.co.uk rating: 5 out of 5
"Since my grandad has been at Longueville Court, he has been looked after very well. His specific needs are always met and he is treated with kindness and respect at all times."
E Gcarehome.co.uk rating: 5 out of 5
"Since my grandad has been at Longueville Court, he has been looked after extremely well. His specific needs are always met and he is treated with kindness at all times. We can't thank the staff enough for everything they have done and continue to do so."
Jemima Gcarehome.co.uk rating: 5 out of 5
"The care my father has received during his 2 and a half years at Longueville Court has been outstanding. Always treated with kindness and dignity, I have nothing but praise and gratitude for all the carers/nurses/staff involved. Many thanks."
Alison Gcarehome.co.uk rating: 5 out of 5
"Nursing staff are fantastic, friendly, caring dedicated individuals. They are very informative, honest under difficult circumstances and knowledgeable of care required regarding my honorary aunt's condition. When you enter the building you are immediately put at ease by reception and office staff who greet visitors with a warm welcoming manner. Very professionally run care home many thanks to all."
Wendy Wcarehome.co.uk rating: 4.5 out of 5
"My mum has been at Longueville Court for just over seven years now and I am pleased to say the care she receives is as good as the day she went in. All staff are friendly and approachable. My dad, who is 84 years old, visits my mum daily when he is well enough. The staff are very good to my dad which I am grateful for."
Lesley Rcarehome.co.uk rating: 4.55 out of 5
"My mother entered Longueville Court to receive end-of-life care expected to last 8-12 weeks. She received the most exemplary care possible from all staff members through what became her final 24 weeks. At one point, she likened the care to being in a hotel. I believe the very high level of care she received contributed to extended life, for which the family were extremely grateful. Her condition meant that eating was difficult but the staff usually found something she could manage. My mother was French and it was lovely to hear some of the multi-lingual staff talk to her in her native language and on one occasion, return from their holiday with local newspapers from her region of France. Nothing was too much trouble. As visitors, we were always made welcome, whenever we arrived. Longueville court is clean and odourless with good lounge facilities and although my mother was unable to take advantage of them, the recreational facilities and trips appeared extensive."
P R Mcarehome.co.uk rating: 4.42 out of 5
"I have been resident here for 3 years and I am very pleased with my stay."
C Gcarehome.co.uk rating: 4.42 out of 5
"My mum has been in Memory Lane unit in Longueville Court Nursing Home for a few years. She had previously been in another care home who did not meet my mother's needs. Since being in this home, my family have noticed several things that make this home stand out above others. The staff are always on hand. She showers daily and as my mother goes days without sleep, she also sleeps for a day or so, missing meals, but they have a special menu on hand for when she wants food. Sometimes she can eat for England. Well done to all who care for her."
Linda Lcarehome.co.uk rating: 5 out of 5
"The home is the best run happiest home I have ever visited. I have never had a bad experience when visiting. The staff are happy so this has a knock on effect on the residents and they are all so well cared for! The reception staff are always welcoming and helpful. The nursing staff take great care with my friend and she has improved greatly since she has bee at the home. She had a grade 4 sore from the last home she was in, it is now gone incredible. I would recommend the home for anyone's loved one or even myself."
Lea Mcarehome.co.uk rating: 5 out of 5
"I visit my nan on a regular basis and always receive a warm welcome by all the staff they are so helpful from the moment I walked in I can see how well maintained, and clean the home is and my nan is always washed and dressed, her room is spotless. They have lots of entertainment for the residents and the food is always available and looks lovely. If anything happens to my nan they always let the family know and my nan is much happier in Longueville Court Care Home than she ever was in any of the other care homes. So nice I have told my mum she will be coming here."
S Lcarehome.co.uk rating: 5 out of 5
"My mother has been a resident for over 11 years and has in the family's opinion the best care that is possible. The staff, medical, management and all the additional staff encompassing the kitchen and cleaning are first class and I would have no hesitation in recommending the care home to anyone. It is sometimes easy to criticise but I think all the staff do a great job. The ability to visit at any time is a further positive for all at Longueville Court."
A S P Dcarehome.co.uk rating: 5 out of 5
"The staff on arrival are very welcoming and friendly. They are very keen to be of assistance to both the residents and visitors. The carers are very warm and kind to the residents, showing personal interest. They do their best to stimulate the resident's brains through enjoyable activities. I heard two singing with my friend which made her smile and laugh."
K Ncarehome.co.uk rating: 5 out of 5
"Barchester Longueville Court Care Home is a lovely place and my Grandad was very happy whilst at the home. You are able to join in with a varied activities programme if you wish to. The staff are very friendly and the food is great. I would highly recommend this care home to anyone."
J Scarehome.co.uk rating: 5 out of 5
"When my Nan was transferred from London to the Barchester in Peterborough last year we as a family did not know what to expect. When we first arrived the staff could not have been more caring and kind towards us and Nan. They made us all feel welcome even the great grandchildren, explaining the facilities available. We were able to personalise her room to make her feel more settled and safe in her surroundings as the move was confusing with Nan having Alzheimer's.The team looking after Nan treat her with kindness and patience and kept us fully informed on how she was each day. The home provides hair services etc and each day we arrived Nan was washed dressed and looking smart and presentable which was very important to her and unfortunately due to her Alzheimer's had been difficult for her to achieve when she was living at home. They were no restriction on visiting so we were able to spend lots of time at the home which was great until Nan passed away at the age of 89."
Amanda Bcarehome.co.uk rating: 4.58 out of 5
"My mother-in-law was treated so well here. We thought she only had a few weeks and she lived for 9 months thanks to the wonderful care she received. I would like to thank everyone involved with her care and also all the other staff who helped us and her family ..."
Pat Hcarehome.co.uk rating: 5 out of 5
"Care for mum very well, professional, very satisfied."
A Hcarehome.co.uk rating: 5 out of 5
"This care home is very good and the staff are having to deal with all sorts of illness and ages but they are always professional in their work and some go above and beyond their roles."
M Pcarehome.co.uk rating: 5 out of 5
"I would highly recommend this care home to anyone looking for quality of care for their loved ones. From the minute you arrive at reception you are greeted by friendly, polite and helpful staff who make you feel welcome. During my daily visits, I met members of the management team, activities team, nursing staff, carers, maintenance, and the cleaners; every single person I met had those same qualities. I was particularly impressed by the full weekly activities program on offer to all the residents, to make them feel part of the home."
M Bcarehome.co.uk rating: 4.83 out of 5
"I have known this care home for 7 years, staff have always been caring, supportive and kind at all times. It is a very nice clean home. I would recommend any person to stay here. Reception and admin have always been great. Lovely home."
S Ecarehome.co.uk rating: 4.83 out of 5
"The staff at Barchester Longueville Court Care Home are helpful, friendly and professional. They have given us support and information and advice when needed. The excellent standard of care given has meant that my Grandmother has outlived everybody's expectations and she is still with us."
Lisa Hcarehome.co.uk rating: 5 out of 5
"Staff so a really good job of dealing with a number of elderly people with a range of illnesses - and with a smile. Activities encourage residents to join in with whatever takes place that day and if bed bound some go to when appropriate."
M Pcarehome.co.uk rating: 5 out of 5
"I have been visiting Longueville Court every Wednesday for about 2 years. I visit 2 friends at the far end so I see most of the building and the employees inside. I have seen them at their best and at their worst in summer and in winter. The standard and quality is excellent. The manager's door is always open."
W Wcarehome.co.uk rating: 5 out of 5
"My mother has lived at Longueville Court for 3 months and the standard of care is excellent. The staff are very friendly and always willing to do extra to make the residents feel happy. There is a very good choice of food and drink and a very varied activity programme to keep the residents occupied, including trips out. Visitors are always welcomed with a warm greeting from the receptionist, I would thoroughly recommend."
Clare Ccarehome.co.uk rating: 4.92 out of 5
"I find all the staff are very good at doing what can at times be a very stressful job as some residents can be demanding, but the care to each resident is excellent and the training of staff is good for such a large range of illnesses they cope with. The food is very good and they cope well with all sorts of food allergies."
M Pcarehome.co.uk rating: 4.91 out of 5
"After the first home Mum was in Longueville was heaven, you walk in and no nasty smells, anyone would think they had walked into a fantastic hotel, basically it was home from home, with a huge family added. Every single person employed from gardener up to Manager was a member. The care was wonderful and no-one could have been treated better from my point of view even with her problems. Mum loved it, appreciated all the hard work put in by everyone there. Sadly she passed recently, even the doctor and undertakers couldn't have been more caring at the end. She was treated with dignity by them and it was a peaceful end for her."
Roberta Scarehome.co.uk rating: 4.67 out of 5
"Once again overwhelmed by the care and attention to detail and how well my relative is cared for. She could not be anywhere better and as a community nurse, I have always been able to find some fault with some care or some aspect of the home. This home is the only place I have ever been in that truly feels like a home I would want any of my family or myself to be cared for if needed."
L Jcarehome.co.uk rating: 4.58 out of 5
"Right from our initial visit management and staff showed genuine concern and provided the highest quality support in both making arrangements and organising the transfer to the home. The home was very clean, well decorated with an abundance of facilities for residents to visitors alike. Staffing levels were high and all were helpful, kind and very supportive at all times of the day or night. We all felt that the support provided made mums last few days the best they could be under the circumstances. Nothing was too much trouble and for that I truly thank everyone at the home."
Michael Fcarehome.co.uk rating: 5 out of 5
"Staff are wonderful and really helpful and caring, couldn't have asked for a better place to care for my mother in her final days. They treated her with the utmost dignity."
Tony Dcarehome.co.uk rating: 5 out of 5
"I am writing this as the wife of my husband who, passed away yesterday after 4 and a half years as a resident of Longueville Court Care Home, Peterborough. My husband had the best of care in this lovely place, from the cleaners, the maintenance staff, the carers, the nurses, and the management, in fact everyone. He had such loving care and I can't praise them enough."
Mrs A Cockercarehome.co.uk rating: 5 out of 5
"The care shown by all staff including nurses has been excellent. They go the extra mile to make sure everyone is happy. The Kingfisher Unit is the specific area I am talking about. Staff are sometimes stretched to the limit (when they are always working hard and running around to get things done) which is unfair on them. They always had time to smile and say hello in passing to my mother but it would be great if all carer homes had a person to spend one hour a day with a resident to just talk, hold hand, be there, it makes all the difference."
Liz Bcarehome.co.uk rating: 4.75 out of 5
"My partner was in hospital and we looked at almost all the nursing homes in Peterborough, and we were pleased when we were offered a place at Longueville Court. When we were shown around I was impressed by they number of staff around, and it has been my experience that there is always staff available. All the staff are pleasant and helpful, and they genuinely take an interest in her welfare. Many care homes reek of incontinence, but that is not the case at Longueville Court. There is a varied programme of activities including some talented outside acts. friends and relations are encouraged to visit and receive a warm welcome when they do so. My mother was a resident at another Peterborough nursing home and I soon realised that she was not getting the attention that was warranted, so it is a great relief that my partner is in an excellent home."
Richard Ccarehome.co.uk rating: 4.92 out of 5
"I can honestly say, in my experience, this is the best care home I have ever visited and I am grateful for the care that they provided here for my grandmother. The staff are beyond amazing, their attitude and care toward residents is above and beyond expectation. My family was given the chance of another year with my nan because of the attentive, wonderful care of these people. She was comfortable, happy and relaxed in this care home and we were able to enjoy the last of our time with her here. I cannot praise and thank these lovely people enough, their brilliant balance of professionalism and the ability to treat patients and relatives as if they were their own family, sets them apart from any other home I have been to. There are no words to fully explain the work these people do here - they are angels. Thank you so much and I would highly recommend anybody considering using Longueville Court to go ahead and visit for themselves."
Kerry Scarehome.co.uk rating: 5 out of 5
"My dad was a resident in Longueville Court, Memory Lane Community for 3 1/2 years. His care was 5 star. Every member of staff from admin, the gardener, cleaners and carers were wonderful. They looked after my dad so well and to myself after he passed away. Family is the word I would use to describe them all."
Anna Hcarehome.co.uk rating: 5 out of 5
"This is a great care home. Everyone looks after my daughter very well and they have got to know her likes and dislikes. She is very happy here. All the staff know her, even from the other units and say hello to her when they see her. Everybody who works there makes it feel like a home from home and one big happy family."
Pat Hcarehome.co.uk rating: 4.83 out of 5
"The home is brilliant. Care for my sister is excellent. They love looking after her. All staff are very professional from nurses, carers through to management, and everybody in between. This is the best home for her and much better than other homes I've seen. Could not ask for better."
L Hcarehome.co.uk rating: 4.91 out of 5
"Longueville Court were amazing. I was phone every day with an update. The place is lovely. The surroundings are lovely and the staff are incredible. I can't fault them."
Sally Rcarehome.co.uk rating: 4.58 out of 5
What happens now?
Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.
New care enquiry phone lines are open 8am - 8pm
01733 822 919
All other calls