Reviews for Longueville Court Care Home

"Extremely helpful & accommodating at very short notice. Genuinely caring & compassionate."

My mother in law moved here in January 2024, and sadly recently passed away. The care she received was excellent. The nurses and carers seemed to genuinely love her. We never had any worries at all while she was here. Unfortunately she wasn't able to take part in many activities but there always seemed to be something interesting happening to keep the residents entertained. Special shout out to Simi and Dani, lovely nurses who always had time for us. Thank you everyone.

"Cannot praise the team in Memory Lane high enough. All the staff provide excellent care for my wife as well as make me feel most welcome at all times. The unit is extremely well managed, maintained and has an excellent ambience."

"The staff at the home are all outstanding. Following an extended stay in hospital my mum was discharged to the care home, with a very nasty pressure ulcer. The dedication and care that team on Skylark and within the home in general, have provided for mum since her arrival has meant that the pressure ulcer has completely healed, which we never thought would be possible. All the staff are always caring, friendly and helpful and genuinely take the time to get to know the residents and their family. They are happy to help in anyway they can. Many of the staff are extremely knowledgeable about different aspects of residential care etc and are pleased to help with any queries or questions you may have. The home is spotlessly clean and the grounds and gardens delightfully maintained. The food is excellent with a wide variety of options and choices."

"Super care and support for my neighbour who had a fall on the 30th December. After a stay of two-weeks in hospital with a broken hip rather than them try to manage at home, it was important to give them a little more time to recover and be cared for 24/7. The home manager was able to work with us and often when there is a crisis, it can be very frightening and the fear of the unknown is difficult for everyone - especially the person who will be the resident. I can't thank the manager enough in making this happen and the staff who are caring and who listen."

"This home is absolutely amazing and has exceeded my expectations. From the moment you enter Barchester Longueville Court Care Home, you get the warmest greeting by everyone, especially the lovely receptionist. Refreshments are readily available for visitors and everywhere is spotlessly clean and tidy. My dear friend's room is outstanding with a homely feel and a great view. The carers are all warm and friendly and look after their residents amazingly. Nothing is too much trouble. We have seen my friend grow in health and well-being due to their outstanding care. I would most highly recommend this home to anyone. It's truly outstanding."

"The care, compassion and dedication of the team in caring for my mother in law during her declining health has been amazing. Without fail, every employee worked so hard to make her time comfortable and supported us every day that we visited. There is nothing but praise that we can say for the team. Thank you all so much."

"Mum came to Barchester Longueville Court Care Home in February and slowly deteriorated until her death on 17/12. During that time, I visited three times a week. Every time, all the staff were polite and helpful, I met many carers and everyone dealt with Mum in a gentle and care-filled way. I could tell they genuinely cared for her welfare and it gave me great peace of mind that she was being so well looked after. Whether it was the cleaner, admin ladies, carer or nursing staff, the ethos set at the top filtered down to make a wonderful team. Thank you."

"Mum went in for palliative care for the last two weeks of her life. I went in every day to be with her and couldn't praise the carers and nursing staff enough. I am so pleased that we decided to use Barchester Longueville Court Care Home for palliative care instead of having her at home. Mum has cancer and other complex needs which were all taken into account by both the nurses and carers. I was listened to and totally supported alongside Mum and given advise on what to expect. The nurses called the in-house doctor regularly when needed and were able to get immediate advise and medication. Overall, a very friendly care home."

"I am taking this opportunity to comment on the care my friend (and for whom I hold POA) has been receiving at Barchester Longueville Court Care Home. He is content and would not wish to move away. He has to be fed at every meal and the carers do this with patience. The nursing staff are mindful of his needs and he is constantly monitored. Whilst communication is getting increasingly difficult, he is always trying to joke with the staff who clearly have great affection for him. For myself, I am always met with a happy smile at reception and I find the nurses and carers pleasant and easy to deal with despite their busy routines."

"Everyone, including the reception staff, is so welcoming. The care the staff show on Kingfisher is amazing. Not only are they amazing with the staff but with the relatives as well. It is such a difficult time when a family member has to come into a care home but they make you feel at such ease. The nurses and carers get to know and support us all which makes it that little bit easier. The manager is the most caring and hands-on manager, nothing is too much trouble. Carers are so passionate in their job. This is just to name a few but alll staff are amazing. Thank you for the care you provide."

"They care for my relative very well. All staff know them. Could not ask for better care of them. They granted them a wish before Christmas of a pony to visit their room as they love animals. Can't answer on food as resident is peg fed."

My Mum moved into Longueville Court in February this year, and from the outset the staff have been so kind and caring, welcoming Mum into her new home and doing whatever they can to help keep her comfortable and content. All the staff on Robin unit are amazing, and they look after all of Mum's needs, especially as she now needs help with everything. As family members we are always welcomed, too, and feel included in all aspects of Mum's care. They always keep us informed about any changes or developments, and it gives us complete peace of mind to know that Mum is being cared for so well. She enjoys the food, loves watching the birds come to her bird feeder on the window, loves getting her hair done at the in-house salon, and enjoys a walk around the village in her wheelchair. She enjoys the monthly service by the local vicar who comes in, and any of the musical events that are laid on by the entertainments team. All-in-all, Longueville Court has been a godsend for Mum, and we can't thank the staff enough for all that they do. A big shout out, too, to the reception staff, who also always make us feel welcome and are so helpful when we have questions. Love the café area at the entrance, where we can bring Mum, sit and have a cuppa and a piece of cake, and chat to others who come by. It is just such a friendly, lovely place, and we are immensely grateful to everyone for all that they do. Thank you so, so much :)

"My sister entered Barchester Longueville Court Care Home on 09/03/2019. Her room was lovely decorated, always clean and smelling nicely. My sister was given the most warm and caring care given by all the staff and difficult times, like Covid, were dealt with professionally and everyone was kept as safe as possible. The family was treated with kindness and respect, was offered refreshments and a very warm greeting, always given at reception."

"As a family, we have been really pleased with the support Mum has received from Longueville Court staff. The atmosphere in the home is lovely, the staff are all very friendly and helpful, and they go above and beyond to provide a welcome and homely place for us to visit and Mum to live. The fact that we know Mum is being looked after 24/7 gives us all peace of mind. There are a variety of activities that Mum loves to join in with, and the staff will make sure she is taken if none of us is able to be there. We love that we can just pop in to see Mum whenever, and the tea/coffee and cake that is always available is wonderful. We are kept informed of any issues or concerns, and the records that are kept of Mum's care are thorough and up to date. All in all, we are so grateful to the whole team, and consider it a privilege that Mum is able to be there. Thank you everyone so much."

"Overall experience of Longueville Court was excellent. My mum was treated with dignity at all times and cared for with the utmost kindness by the staff. I would not hesitate to recommend this care home to anyone else."

"I was generally impressed with the welcome from staff and the standards and cheerfulness. Everything seems so bright and sunny."