What our families say: Leeming Bar Grange Care Home
10 April 2020View the report
"My husband stayed for respite in the New year. Despite the next full lockdown happening a few days before, it was a welcome arrival, helping him to his room, as I was understandably not allowed to settle him in as expected. They also provided a Covid test before this instead of having to go to a testing center. He was offered his first vaccination the next day with other residents, which I was impressed with. The rooms are modern, well designed for the purpose and with good facilities. I have only seen the communal rooms virtually due to Covid precautions, but the atmosphere looks light, airy, spacious and comfortable. The staff are friendly and helpful, going out of their way to check that residents have got what they need, often including stopping for a chat if they have time. A liaison nurse from our GP was able to sort out some medical issues while he was there which was helpful. His son and daughter were pleased with a visit they made remarking on how well it was organised."
Tamsin Pcarehome.co.uk rating: 4.08 out of 5
"My Mum and Dad stayed at Leeming Bar Grange Carehome over Christmas and New Year. They enjoyed their time there. They had nothing but praise for the staff and home, loved the food! Thes staff was lovely and nothing was too much trouble. Thank you for looking after them both."
R Tcarehome.co.uk rating: 4.91 out of 5
"My husband was in Leeming Bar Grange over Christmas 2020, in isolation. Being unable to visit I only have a vague idea of his care, but it seems to have been very good. Staff are very friendly, professional, helpful and kind."
D Hcarehome.co.uk rating: 4.3 out of 5
"My mother has been in Leeming Bar Grange Care Home for several years now. I feel the standards of service have remained high throughout, but recently mother has had falls and hospitalisation due to her strokes. During these periods the care given by everyone at the care home has been truly amazing. Thank you all."
Steven Bcarehome.co.uk rating: 4.67 out of 5
"The staff at Leeming Bar Grange are very warm and caring. My nana settled in far quicker than I ever expected. It's lovely to hear how much happier she is now since being in the home. She is always telling me about the amazing cakes! A huge thank you to the whole team!"
Louise Lcarehome.co.uk rating: 5 out of 5
"My husband was very pleased with the care he received. He has been telling all our friends about the food and how good it was. The staff was very helpful."
A Hcarehome.co.uk rating: 4.58 out of 5
"Staff are caring and have shown lots of love and care to Mum. They have remained positive throughout these difficult months due to the virus. Mum continues to be happy, well cared for and enjoying her fifth year in the home. The gardens and grounds are pleasant. One recommendation would be to attach a canopy next to the conservatory so that relatives visiting do not have to get wet during our controlled visits. Thank you everybody."
Christine Ccarehome.co.uk rating: 4.33 out of 5
"I go to see my brother on most days. I went on Saturday 2nd February. He was frozen in his bedroom. They said they would get someone. They said they would be there within four hours. I went again the next day and he was frozen again. They said they would get someone within four hours. I don't think that is right. There should have been a heater or something. On the 3rd February, they moved him out of his bedroom and put a new bathroom in. They moved him back into his bedroom before completed. Everything was alright until Barchester moved in. I do hope it is going to improve."
M Acarehome.co.uk rating: 3.58 out of 5
"Staff exceptionally and unvaryingly kind to residents which is the most important thing of all Any problems are trivial but the quality of the care (and of the food) provided is evidential by mum's condition. She's fitter and calmly cheerful, very different from 4 years ago. She has hardly any falls now and those are very minor. Previously, she fell often and was in hospital several times. This is a tribute to Leeming Bar Grange Care Home."
John Bcarehome.co.uk rating: 4.33 out of 5
"My mother is clearly very happy in the home and gets on well with the staff. She likes being able to sit outdoors in the garden when the weather is fine. She always seems busy and has enjoyed the activities on offer. She likes seeing the therapy dog and talks about him. I always get a friendly welcome when I visit and so do other members of my family."
Liz Mcarehome.co.uk rating: 4.42 out of 5
"The home has a welcoming friendly atmosphere and the staff make eye contact and acknowledge your presence. My father is cared for and is settled. Any concerns we express are dealt with as promptly as the staff can arrange and if not strategies are put in place to overcome the problems/requests."
Leith Mcarehome.co.uk rating: 3.42 out of 5
"My grandma has been here for a while now and its the happiest I have seen her in a long time. All the staff are friendly and helpful and the home itself is lovely."
Sarah Tcarehome.co.uk rating: 4.75 out of 5
"My experience of the care in the main, very happy with the service and care provided."
Daniel Ccarehome.co.uk rating: 4.33 out of 5
"My mother is very happy at Leeming Bar. She has been there for almost 4 years and likes to join in activities and chats with the staff and patients."
Jill Ocarehome.co.uk rating: 4.75 out of 5
"Room showed to the family on the evening before arrival was not ready. Bathroom needed work to make it safe, smelled of urine and nothing like room showed when looking around. My mother was given the room that we had been shown around after my sister spoke to management. We were warned that there could potentially be problems with the lady in opposite room due to her wanting room empty. There have been a few incidents but we are hoping staff will intervene and the problem will be sorted. The staff are very caring and as visitors, we are made to feel very welcome. Surprise with top up after social services told us it was around £50."
Paul Ncarehome.co.uk rating: 4.08 out of 5
"A warm welcoming calm environment. A place where they really care for my lovely mum. A place where I know she's very safe, given great food and well looked after. Thank you, Leeming Bar Grange, for everything you do!"
Vivienne Gcarehome.co.uk rating: 5 out of 5
"My partner has been in Leeming Bar Grange for 2 years. In this time, he has deteriorated but the care has remained the same. Staff are very friendly, they all care about the residents, know each resident by their first names. Activities are excellent, particularly the visits from local school children which stimulates residents with dementia/Alzheimers. The only thing is "where do all his socks go?""
M Ycarehome.co.uk rating: 4.25 out of 5
"I have had very positive experiences during the review period. As well as over all the time my mother has been a resident at Leeming Bar Grange. The staff from the home manager, right through the whole team, are superb. I have nothing but praise for everybody involved. I get updated straight away by phone if there are any changes in my mother's condition or requirements."
Steven Bcarehome.co.uk rating: 4.75 out of 5
"My mum has been at this home for five years. She has always been treated with respect and cared for really well. Staff are friendly and helpful if we have any problems. Food and snacks are always appealing and tasty. We like the fact that we can visit at any time of the day and are free to use the kitchen to make tea etc as and when we please. The staff work in a very challenging environment and do so with the utmost patience and care."
M Scarehome.co.uk rating: 3.75 out of 5
"Great friendly staff. Food excellent. Many activities to entertain and interest the residents. Facilities very good and safe."
Richardcarehome.co.uk rating: 4.42 out of 5
"I find the care for my relative very good. The staff are friendly, very caring and my relative is very settled in her surroundings."
Angela Ncarehome.co.uk rating: 3.92 out of 5
"Caring staff and modern facilities. My mother-in-law has advanced dementia, but the staff still try to engage her in activities and encourage her to sit in the lounge with the other residents. The staff are adaptable to her needs and ensure that we are informed of any developments."
Michele Lcarehome.co.uk rating: 3.92 out of 5
"As a family, we are very pleased with the care that our mother receives at Leeming Bar Grange Care Home. She has been there for about three and a half years and we have had no problems at all. The staff even though there has been quite a turnover, have all been wonderful with Mum and she is much more content than when she lived at home. Any health issues have been discussed with us and we have been involved at all stages in discussion about her care."
J Tcarehome.co.uk rating: 4.42 out of 5
"My husband has been in Leeming Bar Grange Care Home for just over two years, and during that time he has been cared for extremely well. The carers are considerate and kind to him and treat him with respect. The home itself is clean and fresh, and the residents too, are kept clean and tidy, with clothes being regularly changed and laundered. Articles do occasionally go missing, socks being the main culprit. The food, generally is good and well cooked, although sometimes lacking in variety. I would certainly recommend Leeming Bar Grange to anyone who is considering putting a relative into care."
Jean Pcarehome.co.uk rating: 4.17 out of 5
"Mum has been at Leeming Bar Grange Care Home for just over two years. We have been continually impressed by the level of care and kindness shown to her. Staff are always prepared to go the extra mile. We have specific praise for the activities provided. If we have one small concern it is about personal hygiene, particularly nails they are sometimes dirty."
Deborah Hcarehome.co.uk rating: 4.33 out of 5
"My mother has been a resident at Leeming Bar Grange Care Home for 20 months and settled in very quickly. She has told me that she is very happy living at the care home. She enjoys participating in the activities at the home and particularly enjoys visits from Jack the dog and the miniature ponies. My sister and I are generally happy with the care my mother receives at the care home."
Anne Ccarehome.co.uk rating: 3.33 out of 5
"My grandmother has been here for two years and we have always been happy with her care. The staff are always friendly when we come to visit. The family events that are provided are always a joy to attend and have fun with grandma."
Emma Bcarehome.co.uk rating: 4 out of 5
"When my sister and I first viewed it we found the staff were very welcoming and friendly. We were shown around and we're both impressed we didn't go and view any other care home. We both felt it was a perfect place for mam. They have given her one of the raised flower beds to do as she pleases."
Denisecarehome.co.uk rating: 4.5 out of 5
"It's a very nice place. Everybody is so good and everything is nice and clean. Nice places to sit outside. He seems to have settled in well."
Marjorie Acarehome.co.uk rating: 4.92 out of 5
"The staff at Leeming Bar Grange are helpful and kind. I have found their attitude and care for my mother to be respectful and attentive."
Nicola Pcarehome.co.uk rating: 3.58 out of 5
"Doing a very good job."
P Kcarehome.co.uk rating: 5 out of 5
"He has now been residing in the home for 2 months and unfortunately seems to have become less mobile than he was, due to his illness. He has been cared for by the staff at Leeming Bar Grange in a very caring and professional way. They have afforded him his dignity at all times. When we visit, he always looks clean and cared for. We have always found the staff to be very friendly, open and honest with us regarding his welfare. The home is always kept clean and smells fresh. The bedrooms are well equipped. The activities calendar offers a wide variety of entertainment. The home is always nice and warm and has a homely atmosphere about. During his stay we, the family, have had a peace of mind, knowing he is with people who are well equipped to care for his needs. He is in his 93rd year and has become very frail and confused now. We would be very happy for him to become a permanent resident here, as we believe Leeming Bar Grange is a high achiever in the care of the elderly."
Jan Arundellcarehome.co.uk rating: 4 out of 5
"Staff are friendly and helpful. Rooms are nice and kept clean. Each room has an ensuite. The food is lovely. Sometimes have to wait quite a while to get doors to the garden open as staff are busy."
S Acarehome.co.uk rating: 5 out of 5
"The staff all appear well trained in dealing with dementia and don't give up when my husband is uncooperative. The interior is a little tired, but I can overlook that if the care is good. I admire the staff for giving the appearance of calm, even on a difficult day! The food is excellent and more is always a choice. Drinks (as in juice) need more monitoring. Despite these observations, I am happy my husband is here."
Janet Hcarehome.co.uk rating: 4.1 out of 5
"Everyone was very caring and made our Aunt very comfortable in her last 10 days before she died."
K Wcarehome.co.uk rating: 4.42 out of 5
"Having visited my father-in-law regularly over the last 3 months the home always seems to be clean and tidy and the staff are always friendly and helpful interacting well with the residents. There always seems to be plenty of varied activities going on if people wish to take part, but also quiet areas if people just wish to sit."
Peter Wcarehome.co.uk rating: 3.42 out of 5
"Staff very welcoming on arrival information before bringing my father into their care was professional. Nothing was too much bother. Any questions answered with dignity and care. Highly recommended."
Julie Kcarehome.co.uk rating: 5 out of 5
"My husband's physical health has seen a marked improvement in the time since admittance. He is settled and content. The staff do a wonderful job looking after him and are kind and caring."
J Rcarehome.co.uk rating: 4.67 out of 5
"The staff are excellent and are caring for the residents in their care. As I visit regularly to see what is going I am concerned about the staff welfare. There never seems to be enough staff on the floor, especially at nighttime - hence the staff that are working more hours, not able to get holidays taken and therefore, are worn out. It seems to me that staff are leaving to go to other care homes and I can only think it is due to being understaffed or for more pay. The home itself is brilliant and modern, and I am looking forward to meeting the new manager."
L Pcarehome.co.uk rating: 4.17 out of 5
"We were looking for a month's respite care for my 92-year-old aunt whilst my husband had a heart operation. On first viewing of Leeming Bar Grange, we were impressed by the friendly atmosphere and professionalism of the staff, the cleanliness and the way in which the residents looked cared for. When my husband suffered a stroke the staff were amazing and could not have been more helpful, so I could concentrate on my husband. My aunt stayed for 3 months and said it was very comfortable and everyone was very friendly. She has vascular dementia, Alzheimer’s, macular degeneration and a colostomy bag. She is also notoriously difficult to please and can be quite awkward. The staff handled her very well. She also needed a routine operation during her stay. When I took her for the pre-assessment the nurse was very impressed with the information the home provided and also with the condition of her skin. I felt welcome to visit at any time. If we need respite care in the future, we will certainly return."
Sue Pcarehome.co.uk rating: 4.33 out of 5
"Very enjoyable 11 day stay here. Staff all very helpful and obliging - nothing was too much trouble for them. Choice of menu was appreciated. Always something to suit me."
Robert Hcarehome.co.uk rating: 4.45 out of 5
"Seems ok, my dad seems very comfortable. The staff seem very nice and helpful. Dad's room is nice and the food seems to smell good."
Gavin Rcarehome.co.uk rating: 4.25 out of 5
"My auntie was quite poorly when she came to Leeming Bar Grange and we can't fault any part of her care. All the staff were very helpful and supportive and made her last few days as comfortable as possible. They also made all her family welcome to visit at any time. On the sad night that she passed away, one of the carers kept up CPR until the ambulance arrived which gave us time to spend with her. That same carer also attended the funeral."
C Lcarehome.co.uk rating: 5 out of 5
"I was a respite care client for a month. The staff are wonderful, and they create the warm heart of this care home. They are universally kind, helpful, informative, and professionally skilled. The whole establishment runs smoothly - the staff help each other immediately when they see it is needed. During my stay, there were several occasions when I was given unexpected extra help. The food is excellent, with well designed and balanced menus. All this creates a very happy atmosphere. I would be happy to go back when I next want respite care, or eventually long-term care."
John Dcarehome.co.uk rating: 4.58 out of 5
"From our original look around, we were impressed with the facilities and friendliness of the staff. The resident has been happy here for respite care and appreciated the opportunity to see use the garden and move around the building in his wheelchair. We hope he may come again."
Angela Hcarehome.co.uk rating: 4.82 out of 5
"Been visiting for over two years. I have always found all staff to be pleasant, helpful and welcoming, especially the reception staff who remember names which adds a personal touch. Management was always helpful to resolve any issues no matter how small. Residents I have been visiting has sadly died, but her end of life care package was so dignified and human. A credit to those involved in her care, making a difficult situation easier to cope with."
L Fcarehome.co.uk rating: 4.33 out of 5
"Mum has only just moved in - I was very impressed with the initial visit. The visit to mums flat or assessment, the introduction on booking in/arriving. It is a very distressing time for me and all staff made it as smooth as possible for mum and myself."
S Pcarehome.co.uk rating: 4.92 out of 5
"I am very happy to record a good review of the time I was at this care home, during most of July 2018."
Michael Acarehome.co.uk rating: 4.58 out of 5
"Leeming Bar Grange is on first impression a clean, hygienic, modern and well-constructed care home. The staff are very welcoming operating an "open door" policy which is very reassuring, we are welcome to visit at any time we wish which helps fit in with work hours and other family commitments. My Dad has a very nice room with an en suite and everything is maintained to a high standard and kept immaculately clean on a daily basis. The room is very well equipped for his particular needs, taking into account his safety and comfort. The staff are very friendly, helpful and polite to our family and very caring of my father and they also are keen to maintain dignity and to always treat my father with respect. He is showered, shaved and dressed each morning and changed if necessary during the day. The staff are very positive and enjoy a joke with my father which has been a great help in settling him into the home. At first, he was very subdued but the staff soon improved his humour."
Sharon Wcarehome.co.uk rating: 4.5 out of 5
"My mum went into the home for respite care while we installed a more user-friendly bathroom in her apartment and while she was a little apprehensive for a couple of days she soon settled, joining in the craft activities, singing when the choir came in and dancing. Mum is 91 and was diagnosed with Alzheimers at the beginning of the year. When she came home she said she would go back again. She was well looked after, the food was good and everyone was friendly and kind to her and she made a friend who we will be going back to visit."
L Wcarehome.co.uk rating: 4 out of 5
"Visiting my husband with dementia I have been very impressed with the running and accommodation in general. We could not have picked a better home. The staff have been so helpful and cheerful and nothing is too much for them. My husband has been very well cared for and his room is always clean and tidy. In fact I was so happy with the care home that I would have liked for him to stay but he wanted to be back home. I am hoping to arrange more respite in the future. Thanking you."
Eileen Hcarehome.co.uk rating: 5 out of 5
"I can't rate this care home too highly and have already recommended it to interested friends."
Vivienne Lcarehome.co.uk rating: 5 out of 5
"The staff are all very caring and the food is good. I do find that communication is a problem. It would be very helpful to have a nominated key worker for each resident. As regards activities they are limited at the moment upstairs. It would be very nice if music could be played in the sitting room as often happens downstairs. Armchair exercises would also be desirable on a regular basis. In the summer it would be good if residents could be taken outside to sit under the nice umbrellas or walk around the excellent gardens. It is nice to see the windows upstairs are usually open in fine weather."
Rosemary Dcarehome.co.uk rating: 3.83 out of 5
"Generally, my experience has been good at the home. There has however been a number of occasions when I have been unable to find care staff to help my dad and I have heard staff saying how short staffed they are. I have raised concerns about the quality of food and I still feel this is an area which needs further improvement along with an increase in staff who want to care for those suffering from dementia."
M Lcarehome.co.uk rating: 3.18 out of 5
"Shortage of staff which means, in a rush and residents seem to be sleeping all the time. The care is not adequate, staff changes mean they don't bond with the residents."
R Wcarehome.co.uk rating: 2.5 out of 5
"This is a lovely care home. The staff are extremely kind and gentle. They treat everyone including visitors, with dignity. Staff make life enjoyable for the residents by organising lots of activities but also always have a cheerful demeanour."
Elaine Mcarehome.co.uk rating: 4.75 out of 5
"All the staff I've met so far have been welcoming and always ready to assist/answers questions. My father has only been here for two days but all the staff knows who he is. Staff working towards enabling my father to return home which is what my father and his family have requested."
Amanda Bcarehome.co.uk rating: 4.58 out of 5
"Staff very helpful, caring, know residents well, nice atmosphere in home."
S Hcarehome.co.uk rating: 3.92 out of 5
"I have found the home is kept very clean and free from smells. The staff are very good and do their best under great difficulty. The meals are presented with dignity to the residents and I would recommend this home to anyone who has someone suffering from dementia."
David Bcarehome.co.uk rating: 3.75 out of 5
"I find the care home good the staff are helpful and willing to help in any way they can. The food is good and well done. Clean clothes every day. Hair is done every week by a great hairdresser. I am so pleased with the care home."
G Fcarehome.co.uk rating: 3.75 out of 5
"Staff are absolutely great. Clean rooms. Plenty of activities. Good food. Secure."
W Dcarehome.co.uk rating: 4.92 out of 5
"The staff are warm and friendly towards the residents at all times. They know my Mum and all staff regardless of status talk to her and address her by name. There is always a feeling of warmth towards the residents. They treat Mum with genuine respect and she has been very settled and happy throughout her four years at the home."
Christine Ccarehome.co.uk rating: 4.42 out of 5
"A caring environment with dedicated and devoted staff. Good management and a high quality of care provided."
A Pcarehome.co.uk rating: 4.33 out of 5
"Mum is well loved and cared for at Leeming Bar Grange. The staff are amazing. Everyone is cheerful and happy and kind and look after her as if she was their own family member. Her room is clean and tidy and there are lots of activities to keep her occupied. We are extremely grateful for all they do for her and for helping us to maintain her happiness. Thank you so much."
K Rcarehome.co.uk rating: 5 out of 5
"Both my parents moved into the care home within a few weeks of each other (March 2018/April 2018). The first few months in the home were difficult for both my parents, who found it very difficult to adjust to life in a home. My mum was diagnosed with Vascular Dementia and needed extra support. Both my parents were encouraged to join in with a number of weekly activities, especially the singing which they really enjoyed and life became a little easier. Sadly, my mum passed away in July, the staff that looked after Mum have been incredibly supportive to my dad, brother and myself. Dad has been greatly affected by Mum's death and I am grateful for the support and care that he is receiving by members of the staff at Brighterkind. He is closely monitored and my brother and I are updated regularly regarding his progress. Communication between the home and myself has improved over the last few months."
Linda Scarehome.co.uk rating: 4 out of 5
"Having spent three years in Leeming Bar Grange my mother passed away in their care. They could not have been more caring or loving towards her. The care home truly became her home. As a visitor we always felt comfortable and knew she was well cared for and treated as an individual person."
Shirley Mcarehome.co.uk rating: 4.67 out of 5
"The care and support offered by all the staff was excellent. Everyone, from home maintenance, kitchen staff and manager took the time to know and spend time with the residents. My father couldn't have improved so much without the help he received. Thank you."
Joanna Bcarehome.co.uk rating: 4.92 out of 5
"My Mum has been here for a year during which time she has been treated with respect and affection. The staff are always so cheerful and positive."
Anthea Pcarehome.co.uk rating: 4.33 out of 5
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