Reviews for Lanercost House Care Home

My husband’s Aunt had a lovely respite stay. She said it was like being in a hotel and waited on hand and foot. The staff were kind and the food was amazing. She is looking forward to another stay soon.

I visit my Wife every day, because I miss her so. Sadly, she will never be the person that she was.
On the positive side, I feel happy with her being in Lanercost House where she is as well looked after as she could be, considering her condition.
All the Staff are so friendly and I consider them to be my Friends.
The Home is well run. As it was a purpose built property it is roomy and has all the facilities needed to care for people who sadly can no longer live at home.
The refurbishment that is currently being carried out, maintains that high standard.

I have spent today with our nephew Garry Evans whose beloved mum spent the last several years at this care facility ..he has had nothing but praise for the kindness ..love ..support and proffesional care given to Margaret till the end of her life ...A MILLION THANKS FROM MARGARET'S SCOTTISH FAMILY ..

"I am so glad this facility was available to me after my knee operation. It's not a five star hotel, it's a five star care home. All the staff did their very best over and beyond what I had expected. Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault."

E W
carehome.co.uk rating: 4.08 out of 5

"Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness."

J C
carehome.co.uk rating: 4.67 out of 5

"When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service"

R K
carehome.co.uk rating: 5.00 out of 5

"All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned."

Judith S
carehome.co.uk rating: 5.00 out of 5

"When organising care for my father-in-law the staff were extremely helpful and kept in regular contact . Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs. As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment."

Linda D
carehome.co.uk rating: 4.33 out of 5

"My mum has settled in to Lanercost extremely well which is down to all the staff that are so caring and friendly . I have never seen my mam as happy and looking so well she is always joining in with the activities with the support of the activity team which I thought she would never do as been so shy in the past but she loves joining in with everyone she has made so many friends which is lovely to see . Every member of staff are excellent such a lovely home to visit my mum and leave knowing she is so well cared for and happy ."

Carol F
carehome.co.uk rating: 5.00 out of 5

"The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided. The atmosphere in the care home is incredibly positive, with everyone always smiling. This cheerful environment undoubtedly contributes to the overall well-being of the residents. Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times. The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care. Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for."

Sue B
carehome.co.uk rating: 4.67 out of 5

"Really nice cake, tasted like true chocolate. Very nice party, a good atmosphere and everyone was very helpful."

L P
carehome.co.uk rating: 4.33 out of 5

"Great experience, the staff couldn't do enough for us and made us feel incredibly special. Made this birthday special."

C T
carehome.co.uk rating: 4.67 out of 5

"A fantastic afternoon celebrating my father in laws 80th birthday. Great party atmosphere for the family. We can't thank you enough. Much appreciated."

Mark C
carehome.co.uk rating: 5.00 out of 5

"I recently looked at Lanercost House Care Home for my mum who has dementia and is also physically frail. She has been in care elsewhere and I wanted to bring her closer to where I live. I visited and spoke with the team on a number of occasions and was very impressed by the staff managers, carers, activities coordinator, laundry and kitchen staff. I have eventually opted to place Mum elsewhere but this was purely to suit her very specific needs. The manager has been extremely helpful and personally supportive during the assessment process. I understand that the home will be having a makeover in Spring 2023 which will make Lanercost even more attractive. If Mum needs change I will have no hesitation in getting back in touch."

D F
carehome.co.uk rating: 4.75 out of 5

"My partner's father is in Barchester Lanercost House Care Home and we visit regularly. Nothing can be faulted from staff to meals, everyone is really friendly and helpful, it is always clean and they do great activities for the residents."

M C
carehome.co.uk rating: 5.00 out of 5

"My father has just had 2 weeks respite stay at Lanercost House Care Home. He has had a fantastic time. So much so, has booked to return in July. The staff have been superb nothing is a problem. The food was excellent. The room was kept clean to a high standard. All staff were very caring and friendly. Would highly recommend this home."

Karen W
carehome.co.uk rating: 5.00 out of 5

"My mum has recently had two weeks' respite while we were on holiday. From when we first enquired about homes and on speaking to the manager, we knew this would be an excellent choice. My mum was extremely apprehensive but from the moment we went in she was put at ease. After 10 minutes the drinks trolley arrived with freshly baked, homemade treats. I spoke to my mum on a daily basis and she 'raved' every day about the care, the food and staff in general. She said that all the little touches that the staff have put in place were just lovely. Sweeties on all the corridors beautifully laid tables and a food menu that was fantastic. They catered for every pallet. My mum is very picky. She said the staff were genuinely happy to assist her. The renovation did not impact my mum's care at all. Everyone from domestic to maintenance staff were amazing. Thank you so much to the manager, I wish I could write 1000 more words because we are so grateful. Thank you all so much."

Maria H
carehome.co.uk rating: 5.00 out of 5

"I am very impressed with my husband's care. Excellent care is given. Fantastic staff. Everyone is very caring to my husband and myself. It's so lovely he's being cared for so well. I am so pleased there are activities he can be involved in and enjoy. Nothing is any trouble to the staff, always there when you need to talk to them. It was nice that I was asked what his interests are, in this home they want him to enjoy his interests as much as possible. Lovely to see him kept clean and smart. Very homely. I can't praise them enough."

Susan H
carehome.co.uk rating: 5.00 out of 5

"The dementia care my mother received while in Barchester Lanercost House Care Home has been of the highest order. All of the staff have been excellent and it is a very caring environment, not only for her but for the family as well."

Jane B
carehome.co.uk rating: 4.58 out of 5

"My husband was in for respite and although reluctant to go, he had a positive stay. He was treated with the utmost respect and care. The food choice was amazing and he had plenty of visitors who commented on how nice the home was, clean, fresh and tidy and that the 'bistro' was an unexpected treat."

Carol C
carehome.co.uk rating: 5.00 out of 5

"My father chose Barchester Lanercost House Care Home for respite care when his Parkinson's became unimaginable for him (mainly anxiety problems). As a family, we have been extremely impressed with everything about the home and every member of staff that we have met. This combines the luxury of a hotel with the warmth of a family home. The place is spotless, the food delicious and every need is catered for (resident and family). We were impressed by the welcoming sitting room with tea and coffee facilities (also cakes) for all. My father has now decided to stay longer."

Barbara H
carehome.co.uk rating: 5.00 out of 5

"Barchester Lanercost House Care Home is such a welcoming and friendly care home. The environment is very clean and fresh and the decor is impeccable. The staff, from management to nurses to the cleaners, are outstanding in the care and attention they give to each and every resident, no resident is ever left without attention and each and everyone has a nurse/carer to escort them to the restaurant at mealtimes. The standard of love, care and attention in Lanercost is absolutely premier league! I simply cannot find fault, I've tried but cannot... outstanding."

B M
carehome.co.uk rating: 4.83 out of 5

"I find the staff to be extremely professional, keen, enthusiastic, caring and friendly. The atmosphere of the homes good and seems to be well-staffed. My mother-in-law was welcomed into the home's 'family' and is well known by staff who help make the stay comfortable, safe and inclusive. I also find the staff interact with families exactly the same way."

T P
carehome.co.uk rating: 4.00 out of 5

"My family chose Lanercost for a respite break for my Father when his mobility declined to a point where my Mum could no longer manage at home on her own. Whilst we set up Home Care, Dad had a break in Lanercost. At the time of writing, he has been there for about a week, and he is so settled. I cannot tell you the weight off my mind/shoulders in seeing how well cared for he is. He has been extolling the virtues of how lovely all the staff are. His room is clean as is the whole facility and it feels like such a safe, warm space. He is a big foodie and cannot sing the praises enough of the catering, and they have accommodated his diabetes requirements splendidly. The staff at Lanercost have been lifesavers in supporting my family at what was a tricky time and I cannot thank or recommend them enough."

Alexandra W
carehome.co.uk rating: 4.58 out of 5

"I would like to say a big thank you to the carers and nurses on the piory ward, my mam was a resident there for 4 years and they all looked after her and I know my mam would have been overwhelmed. My mam passed away on the 22nd of February, we got the call the Friday before that to go and say our goodbyes. I stayed with her to the end. The staff wanted to say their last goodbyes to my mam and that meant so much to me. They looked after me all the time I stayed there so I would like to say a big thank you to all of you."

Amanda H
carehome.co.uk rating: 5.00 out of 5

"Our friend needed care after an operation. She also had dementia, and in time, will need permanent care, which she had been against. However, after a short time at Lanercost. She has thrived and looks better than we have seen her in a long time. She tells all her visitors how wonderful the staff are and how comfortable she is there. We could not have found her a better place to stay. Thank you, Lanercost."

Jacqueline W
carehome.co.uk rating: 5.00 out of 5

"I would like to say a massive thank you to the whole team at Sycamore Unit for looking after my dad over the past two years. Unfortunately, he sadly passed away in April; however, I was so impressed with the compassion and care everyone showed to my brother and me, and more importantly, to my dad at the end. During the two years, my dad loved at Lanercost, we were all made to feel like a big family. I would recommend the home to anyone."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"My father is a resident of the Priory Unit. All staff are professional very caring and friendly. Varied activities are provided on a daily basis. The quality of all meals is excellent. Care plans are individualised and my father has thrived since being a resident."

S S
carehome.co.uk rating: 5.00 out of 5

"They seem to be doing a good job. My aunt always looks in goo health and they look like they care about her."

Patience B
carehome.co.uk rating: 4.00 out of 5

"Staff are always warm and welcoming. I believe my aunt is well taken care of by staff. Facilities are always clean and tidy. Wish the sofas could be changed, they look old and run-down."

P B
carehome.co.uk rating: 3.82 out of 5

"Only one thing to say "excellent" none better."

Jeff C
carehome.co.uk rating: 5.00 out of 5

"My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff (manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud."

Glen B
carehome.co.uk rating: 5.00 out of 5

"My expereince of putting my mum in for respite is excellent. The warm welcome of all the staff was amazing. Within a week, they had got my mum up, walking with the simmer into the dining room and lounges that she was unable to do at home due to having falls. Everyone is so helpful and lovely with my mum. A special thank you to the manager, who got my mum in at short notice. The facilities are a lovely touch, for example, a coffee lounger and hairdressing salon. Very clean and relaxed atmosphere. Five-star food and drink."

Carol F
carehome.co.uk rating: 5.00 out of 5

"My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year."

A C
carehome.co.uk rating: 5.00 out of 5

"When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible."

Lynn W
carehome.co.uk rating: 5.00 out of 5

"My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much"

Judith S
carehome.co.uk rating: 5.00 out of 5

"My wife has been well cared for after she was admitted to Priory Unit, Lanercost House 3 months ago. She is very happy in her new surroundings."

M B
carehome.co.uk rating: 4.92 out of 5

"I would like to take this opportunity to thank all the carers/staff at the priory unit in these difficult times, my mam has been a resident of the priory unit for less than 12-months but was a resident of another suite (excellent caring staff)! Previously, she was made to feel welcome and has been extremely well looked after since she has been a resident there, we as a family want to thank you all at the care home for taking care of Mam during this covid 19 pandemic, and keeping us informed while risking your own health. Thank you from the bottom of our hearts! If there is anything that we can help with, please don't hesitate to contact me, stay safe."

Allyson D
carehome.co.uk rating: 3.92 out of 5

"Staff are caring, kind and professional. Home clean (not that nursing home smell). All staff friendly, even though, at times seem short-staffed."

Linda D
carehome.co.uk rating: 5.00 out of 5

"My mother is well looked after, all staff are good at their job and very friendly. I've been coming for three years now, the place is always clean and tidy, the food is good, I've tried it myself. My mother's room is nice. She is always dressed smartly every day, she gets her hair and nails done every week, and they keep them well entertained with different things all the time."

John G
carehome.co.uk rating: 5.00 out of 5

"My sister came into Lanercost 2 years ago, she is very happy with all the care given, which is high-quality care. Managers are always happy to help with any questions, even the Divisional Director is very approachable."

Joy L
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff enough. My husband is treated with dignity and respect and he is very well cared for. This really is a home."

Daphne H
carehome.co.uk rating: 4.67 out of 5

"All staff are kind and caring to both my brother and me. Home is clean and food good."

Lesley D
carehome.co.uk rating: 4.50 out of 5

"My husband was a resident in the Priory Unit of Lanercost House for about six months. His condition and health changed during that time but he was always treated with care and dignity. The staff were able to adjust the care given as his needs altered. At the end of life, he was cared for with great patience and such love. The staff also supported my family and myself with patience and concern. I am very grateful to the nursing staff and carers who looked after him."

Elizabeth S
carehome.co.uk rating: 4.73 out of 5

"I have nothing but praise for the care my mother received in Lanercost House nursing home during the 3 and a half years she was there. The facilities, management and especially staff were totally professional but very caring and she received the very best care and attention at all times."

Neil D
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident in the Priory Unit since July 2018, and I’m very pleased with the care she receives. The home is well organised and I wouldn’t hesitate to recommend it. The staff are always very caring, attentive, patient, friendly, professional and approachable. There are always staff available in the unit to speak to if you have any comments or questions. There are also activities taking place every weekday for those residents who wish to take part."

Marion W
carehome.co.uk rating: 5.00 out of 5

"I want to take this opportunity to thank the staff of Priory Unit at Lanercost House. The care was excellent and the carers went well beyond what I might have expected, arranging face time calls to my Mother during the lockdown period and remaining so positive and friendly at such a difficult time for us all. The carers were unbelievably kind to my Mother during her stay and made myself and my sister feel reassured that she was in such safe hands and was kept comfortable during her final months. A huge thank you."

Carol S
carehome.co.uk rating: 4.00 out of 5