Reviews for Lanercost House Care Home

"My Aunt is a resident at Lanercost house and my mother has been in for respite care 3 times. All the staff are fantastic and very patient, friendly and caring. They are also very kind and supportive to the residents families which means so much. The care home itself is beautiful and more like a hotel."

"I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home"

"I am so glad this facility was available to me after my knee operation. It's not a five star hotel, it's a five star care home. All the staff did their very best over and beyond what I had expected. Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault."

"Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness."

"When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service"

"All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned."

"When organising care for my father-in-law the staff were extremely helpful and kept in regular contact . Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs. As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment."

"The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided. The atmosphere in the care home is incredibly positive, with everyone always smiling. This cheerful environment undoubtedly contributes to the overall well-being of the residents. Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times. The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care. Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for."

"My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much"

"When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible."

My husband’s Aunt had a lovely respite stay. She said it was like being in a hotel and waited on hand and foot. The staff were kind and the food was amazing. She is looking forward to another stay soon.

"My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year."

"Only one thing to say "excellent" none better."

"My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff (manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud."

It all comes from the top and the manager Janette is excellent with a patience and passion for what she does which transfers to the staff. I have visited my brother numerous times and always found all staff pleasant and helpful. My brother enjoys the meals which are good and is happy there.

"They seem to be doing a good job. My aunt always looks in goo health and they look like they care about her."

"Staff are always warm and welcoming. I believe my aunt is well taken care of by staff. Facilities are always clean and tidy. Wish the sofas could be changed, they look old and run-down."