Meet the Lanercost House Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Anna Paule

General Manager

Hi, my name is Anna and I am the General Manager here at Lanercost House. Welcome to our website!

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home and who all play a vital role in day-to-day life.

I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.  Any form of merit is a group achievement and when celebrated together creates an amazing workplace which rubs off on everyone.

I look forward to welcoming you to our home.

Catalin Radu

Head of Sycamore Unit

I joined Barchester Healthcare in April 2017. I thoroughly enjoy looking after the Residents and spending time chatting to them and supporting their daily activities of life. I am proud to lead this unit with a whole team approach.

I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality of Care to my Residents within the Home.

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Laura Atkinson


I am the Administrator at Lanercost House. I joined Barchester in 2016 and I thoroughly enjoy all aspects of my role. I get to meet so many lovely people and families on a daily basis and the home has a great team of staff.

Caroline Wilcox

Staff Nurse

I qualified as a registered general nurse in 1992, and began working in care homes straight away. I have undertaken staff nurse posts as well as working as a registered manager before joining Lanercost in 2005. We have an open door policy here at Lanercost, and I extend a warm invitation for you to visit our home and take a tour to see what we have to offer you or a loved one looking for care.

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Louise Burgess

Head of Activities

Hi, my name is Louise and I am Head of Activities here at Lanercost House.  I joined Lanercost House team in 2012, initially as a Care Assistant on our Sycamore unit. During this time, I have worked across the home and I am now excited to be leading the activities team so that I can continue to deliver person-centred activities as part of our life enrichment calendar. I am passionate about my role.  

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David Graham

Head Chef

Hi, my name is David and I am the Head Chef here at Lanercost House

I am a chef with many years of experience, catering for the elderly frail and residents with dementia. I strive to make sure that each resident has a say in what appears on our menus and that our food is cooked in a traditional homely manner. 

I have additional qualifications in nutrition, so catering for specialist diets is no problem; in fact, it is a pleasure. 

I have a background in baking, so you will always get something of a treat with your cuppa on a visit! I look forward to seeing you soon!

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Susan Graham

Activities Coordinator

Hi, my name is Susan and I am an Activities Coordinator at Lanercost House. I have over 10 years’ experience with Barchester and absolutely love my job. I started in Barchester in Lochduhar and have held a variety of roles before moving into activities.

I like to involve the local community in events within the home, so we have connections with local churches, schools and community groups. Our residents enjoy pet therapy, personal centered time and lots of external entertainers, who come into the home regularly as well; in addition to fairs, monthly coffee morning and so much more.

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Joy Laws

Physiotherapy Assistant

My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with residents.

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Matthew Dixon

Head Housekeeper

Hi, my name is Matthew and I am the Head Housekeeper here at Lanercost.  I have worked as a head housekeeper for over 9 years before joining Barchester in June 2020. My team and I strive to provide a clean and hygienic environment for our residents.

Alan Bray

Head of Maintenance

Alan Bray is our Head of Maintenance here at Lanercost. Alan has worked for Barchester since leaving school, and became Head of Maintenance at Lanercost in 2009. Alan is dedicate to ensuring our residents have a high standard of environment in which to reside at Lanercost. 

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01228 370563

All other calls

01228 595138

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards