Senior General Manager
Welcome to Lanercost House Care Home, my name is Wendy and I am the Senior General Manager here.
On leaving school I started work as a receptionist in a local hotel, over the coming years I was fortunate to receive training from a fantastic manager and role model this enabled me to achieve a management position in several hotels locally and in the highlands and then ran my own hotel for several years before starting a family.
I joined Lochduhar Care Home (another Barchester Care Home) in 1994, my role then was the Administrator. After the first few years I was offered the chance to take on extra responsibility and became a Regional Adminstrator in Scotland, thereafter returning to Lochduhar full time and was promoted to Assistant Manager, Acting Manager and in 2008 General Manager.
During that time I have gained my Management qualification & Level 4 in Health & Social Studies.
I enjoy working with the elderly and also the day to day diversity of my role. I believe in team work and providing a high quality of care to our residents creating and promoting a happy living and working environment.